Intellectsoft

BACKGROUND

Introduce your business and what you do there.

I’m a senior service engineer for a utility company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intellectsoft?

Over the past 10 years, our business grew but our tools didn’t keep up with it. Our tools became fragmented. We wanted to build a new tool and integrate many of our existing tools into new ones.

SOLUTION

What was the scope of their involvement?

Intellectsoft helped us write a requirements document to cover a new system. It would be a web-based system and a mobile application. They provided a requirements document that we’re going to send out to multiple vendors for quotes.

What is the team composition?

We worked with around six people on a regular basis including developers, solution architects, and business analysts.

How did you come to work with Intellectsoft?

I looked for a vendor to help us and couldn’t find an internal recommendation. I searched Google and looked at Intellectsoft’s website. After looking at their offerings, I got in touch with them and a few other companies.

How much have you invested with them?

We spent between $40,000–$50,000 on their services.

What is the status of this engagement?

We first communicated in March, and the discovery phase finished in September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We met our goal of having specifications by the end of September. We also maintained our budget, which was around $50,000.

We reviewed the requirements document internally, and it received a lot of praise for its level of detail. It specifically covers that we needed to address within the business. It’s had quite a lot of internal reviews and always received positive feedback.

How did Intellectsoft perform from a project management standpoint?

Their project management and communication were outstanding. Their team was flexible, pivoting when we needed to change the scope. They provided all of the support we needed.

What did you find most impressive about them?

Their team quickly understood our business needs and provided feedback. We explained our requirements, and then they rapidly provided a solution with wireframes for us to discuss and refine. In the first draft, their solutions were at least 75% effective.

Are there any areas they could improve?

No, I wouldn’t hesitate to recommend them. They did an outstanding job.

Do you have any advice for potential customers?

Be sure to have open communication. We had great two-way dialogues with them. We had open communication about our internal systems and processes. The more information that you share with them, the more they can tailor their products to your needs.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CEO of a marketing organization. We’re a startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intellectsoft?

We wanted to develop a first-class piece of software.

SOLUTION

What was the scope of their involvement?

We commissioned them to develop software. Their team used a variety of web- and mobile-based tools to build the platform, which is a media and entertainment software solution.

What is the team composition?

About 12–15 people worked on this project at different stages. They deployed developers, UX and UI designers, and QA teammates. We had various touchpoints, but the CTO and project manager were our key points of contact.  

How did you come to work with Intellectsoft?

We did extensive research and shortlisted a number of companies. We then conducted a selection process and chose Intellectsoft based on their sector experience, expertise, and skillsets across a range of applications.

How much have you invested with them?

We’ve spent between $100,000–$200,000 on their services.

What is the status of this engagement?

We started with them in January 2020, and the project finished at the end of May 2020. We need to complete some work before engaging them again. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

As we haven’t launched the product, we don’t have specific metrics yet. However, the project was a success. We had tight product specifications that they actually improved to deliver software that exceeded our expectations. Their team also delivered on budget and on time. We’ve also received excellent feedback from people we’ve shown it to.

How did Intellectsoft perform from a project management standpoint?

Their project management was excellent. We had weekly calls, and their team was available. We used a variety of project management tools including Slack, so communication was excellent. The last three months of the project occurred during the pandemic, and they worked flexibly with us.

What did you find most impressive about them?

Intellectsoft was completely professional, which was refreshing. Their team completed everything that they promised to. Their sector knowledge and experience shone throughout the entire project. They were more knowledgeable than we even hoped for, which was excellent.

Are there any areas they could improve?

To be honest, no. We’ll move onto the next phase of the project with them soon.

Do you have any advice for potential customers?

Have a clear vision and product specifications at the beginning of the project. Making decisions during the project may lead to delays and incur costs. They also added value to the initial product specifications.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of GeoZilla and Family Locator, a second company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intellectsoft?

My company, GeoZilla, acquired Family Locator approximately nine months ago. The application was very popular among families, and it was also very successful financially. After we made the deal, we went to Intellectsoft to help us improve the application. We utilized their expertise and resource pool.

SOLUTION

What was the scope of their involvement?

One of the challenges we faced after acquiring Family Locator was to design a roadmap to migrate it into our cloud infrastructure. We used Intellectsoft’s expertise to make the best choice on how to do this, picking Google as a cloud provider.

Then, we had to completely overhaul the backend. We had a few strategic aspects that were essential in the backend. They included integrating IoT because GeoZilla is IoT-oriented.

What is the team composition?

At peak, we worked with 10–12 people from their team. We worked closely with a solutions architect, full stack developers, QA testers, and UI/UX experts.

How did you come to work with Intellectsoft?

We found them through our network. A few of our parent company's co-founders worked with Intellectsoft in the past, on other mobile projects. In our grapevine, Intellectsoft is known for its expertise in the mobile domain, as well as in web development.

How much have you invested with them?

Right now, we’ve invested above $250,000.

What is the status of this engagement?

We started working with Intellectsoft in August 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The increase of power users is one of the metrics we utilize for Family Locator. I’d estimate we have had an increase of 15% over the last six months. We’ve also seen increased adoption. Families have liked the product.

How did Intellectsoft perform from a project management standpoint?

I participate in regular communications, and I’m in charge of the financial domain as well, so I take care of invoicing and settlements. They’re solid and deliver on their promises.

I’ve been in touch with them both directly and indirectly. I've been on a few calls and indirectly communicated with them on Slack and email with at least two project managers. They seem quite structured and well-rounded. 

What did you find most impressive about them?

They stood out in terms of UI/UX, working on integrating the UI/UX to the IoT.

Are there any areas they could improve?

They probably could’ve given us more resources when we asked for them. But, we resolved this quite quickly with them. At the end of the day, they were able to help us with whatever we asked.

Do you have any advice for future clients of theirs?

There’s no magic bullet. Success is a matter of proper communication. Early on clients, should go in and structure their roadmap. This should be done as early as possible in order to book the necessary resources. That’s something we could’ve done better on our side.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Deltager, a software company that delivers an event system with an integrated payment system in the Norwegian and UK markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intellectsoft?

We needed extra programmers to help us develop new functionalities on our platform as well as migrate our platform from .NET to Angular. 

SOLUTION

What was the scope of their involvement?

The first part of our solution is a software for organizing registrations and payments and also to evaluate from the participants on those events. We had a 10-year old model in .NET that was quite old fashioned. They helped us to rebuild it in Angular with more functionality and better UX.

The biggest project that they just finished was a new event setup. It’s possible for organizers to create their own accounts with us and set up their own events. That was way too complicated on the old platform. It’s fewer steps for the organizer to set up their event now.

They finished two models and in December, they started with the third model, which is to simplify our registration page model. Last week, we invited a team to Norway for workshops. We defined the next project that will be a communication tool on a new platform.

What is the team composition?

We have three developers in-house and three dedicated developers from Intellectsoft in Ukraine.

We’ve now asked them to move our stack to Azure and optimize our database. There will be a part-time person that will be added to help with that.  

How did you come to work with Intellectsoft?

We were struggling to hire our own technical people here, until a technical guy on my board introduced me to Intellectsoft. Our initial thinking was to use them as a consultant. Then, I started discussions with them and I decided it was worth have a team of them working on a new stack.  

How much have you invested with them?

We have invested about $400,000.

What is the status of this engagement?

Our ongoing engagement with Intellectsoft began in April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It is taking longer than we’re used to, but we’re doing quality checks now. We used to have our customers do our testing, but now we’re having Intellectsoft do it. The first service we launched last spring and we haven’t had any bugs. They deliver very high-quality results.

How did Intellectsoft perform from a project management standpoint?

We didn’t spend much time specifying the project before we started working with them. We have bi-weekly sprint planning, and their three developers are in daily contact through Slack and weekly telephone meetings with the tech lead in Ukraine. They give us weekly reports on Friday afternoons on what was done the past week and what the potential issues are that I have to look into.

There are monthly management calls as well with both teams. They’re very good at following up on sending an invoice and making sure I’m paying on time. I’m very happy with their service and how they managed the project. 

What did you find most impressive about them?

I appreciate that they send me weekly updates and have monthly management calls. I was skeptical at the beginning and didn’t see the need for it, but it’s been a good thing to have two separate channels for technical and managerial issues.

Are there any areas they could improve?

I expressed my concern about the speed. I’m happier having a live, 90% model than to wait three more months to get it 95%. It’s a consequence of our tech lead in Ukraine who is a smart developer and doesn’t want to deliver anything that we’re not 100% happy with. What we did was look at the process to see how we can improve the process and speed up the testing part on our side.

Do you have any advice for potential customers?

Invest time to make sure the first team member is very good.

BACKGROUND

Introduce your business and what you do there.

I’m the director and COO at Investment Evolution, a money transfer platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intellectsoft?

We needed a custom-built application for our new international money transfer business service that incorporated blockchain and our own digital asset within our web application.

SOLUTION

What was the scope of their involvement?

In the initial stage, we completed a workshop with Intellectsoft in Kyiv, Ukraine, where their main development team is located. The workshop involved a full week’s analysis of business and project needs that resulted in the full scope of the project. We found it to be very helpful.

When we were ready to proceed, we engaged Intellectsoft to develop the MVP. Then we moved into the next phase of building the web-based application, making enhancements along the way. Intellectsoft also helped with the app’s design and the look and feel. We provide input and their designer produces designs based on our feedback.

The MVP is complete. We’ve now moved onto a next additional product add-on of loans to the platform, which linked within the application. We wanted to move quickly and get to this first MVP then add on other products and features as well as continue to make enhancements. 

What is the team composition?

For the initial MVP project, we had one frontend developer, one backend developer, a business analyst/project manager, and one QA. Intellectsoft also had some DevOps and designers as required. They can scale up and down according to our needs. The project manager is our main point of contact.

How did you come to work with Intellectsoft?

We did a lot of online research and spoke to a number of different groups. The Intellectsoft team impressed us most with their knowledge of blockchain and flexible engagement terms. They had experience with developing traditional enterprise-level software as well as experience with blockchain development. We enjoyed the initial workshop we did with them and then proceeded with them.

How much have you invested with them?

We’ve spent $100,000–$250,000.

What is the status of this engagement?

We started working together in April 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All staff employees have reviewed and tested the MVP all the way through. They’re happy with the functionality, the look, the feel of the product. 

Intellectsoft has dealt with a lot of enterprise clients with large engagements of big companies. We’re an established business, but are a startup this industry and with this product. We appreciated their ability to understand that.

Their team completed the process to transfer money efficiently. We’re also very happy with the progress of the loan platform and functionality.

Intellectsoft continues to understand our needs, come up with good ideas, and get the initial version out as quickly as possible. They’ve provided resources such as their technology lead in their blockchain lab to help us with new products like the loan product add-on. It's been very beneficial to get that extra level of service.

How did Intellectsoft perform from a project management standpoint?

The team is very responsive. We communicate mostly through email and Slack, and we have regular weekly calls for status updates. Intellectsoft has their own daily standup meetings, and we get the project manager’s email summary of those.

What did you find most impressive about them?

They are a professional, established company with an enterprise background and a core development team. Intellectsoft has processes and management in place to make sure that everything runs smoothly. Their flexibility and ability to work with us in a sprint environment have been great for us.

Are there any areas they could improve?

No, we’re very happy with them. Initially, they started development in a similar way as for their large enterprise clients, but once we communicated our preferred style and speed they adapted quickly.

Do you have any advice for potential customers?

Be aware of your own style and needs and communicate that to them. This will ensure that everyone is moving in the right direction.

BACKGROUND

Introduce your business and what you do there.

I’m the head of delivery operation for a financial blockchain startup. We build financial services on the blockchain, and I manage our in-house and outsourced software delivery.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intellectsoft?

We needed a partner who could quickly mobilize a team and identify specialized blockchain developers we could work with.

SOLUTION

What was the scope of their involvement?

Intellectsoft built the interim platform and frontend for our iOS and Android apps. The business analysts took the company vision and translated that into technical speak, informing our user stories. We provided initial designs and features for what we wanted the app to look like, and then the developers built the frontend and backend. In total, Intellectsoft took the project from inception to launch, implementing and deploying the apps across the Apple Store and Google Play.

What is the team composition?

We work with about 20 developers across the backend, DevOps, and automation tests. We also have business analysts.

How did you come to work with Intellectsoft?

We looked for specialized blockchain developers in Ukraine. We found a team that was a good price and that had a strong history of blockchain solutions and apps, so we hired them.

How much have you invested with them?

We’ve spent between £550,000-£700,000 (approximately $646,000–$905,000 USD).

What is the status of this engagement?

We partnered in July 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re self-organized and help the management team understand the software delivery journey.

How did Intellectsoft perform from a project management standpoint?

I used to run daily stand-up meetings and have numerous conversations with the team leaders who reported directly to me. We later shifted to them becoming self-sufficient and working more closely with the designers so that I didn’t have to be as involved. That process has worked out well, and they still provide regular updates.

What did you find most impressive about them?

The developers are experienced and knowledgeable, working well together as a team. They believe in the product vision and work hard to meet our expectations.

Are there any areas they could improve?

Their prices are higher than some other outsourced models, but they do high-quality work.

Do you have any advice for future clients of theirs?

Have an in-person meeting or video conference to communicate your vision and discuss the delivery cycle clearly. A strong beginning will optimize the entire partnership.

BACKGROUND

Introduce your business and what you do there.

I'm a product manager at Euro Accident, a company that sells life insurance and other related products. I mainly work with telecommunications and on our development projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intellectsoft?

We wanted to build a mobile app—we’d never had one before.

SOLUTION

What was the scope of their involvement?

We did a workshop analysis so that Intellectsoft could understand what we wanted to build and offer our customers. They then immediately began the process of developing the native iOS and Android apps.

We wanted the app to be more than just a window, so Intellectsoft did some heavy integration with our backend system and some third-party partners. For example, the app is cloud-based and user authentication goes through the Swedish mobile bank ID. The app allows clients to make claims, schedule appointments, and pay deductibles. Nearly the whole claims process can be done in the app.

We’re currently planning the next version of the app, which will have more features and functionalities.

What is the team composition?

Intellectsoft provided nine resources, including designers, QA analysts, iOS and Android developers, business analysts, and a project manager. We mainly interacted with the project manager.

How did you come to work with Intellectsoft?

I found them on Google. I wanted a Swedish IT company and found a number of them. Intellectsoft has a Swedish phone number, but they’re not actually located in Sweden. However, we were impressed with their interview, so we hired them.

How much have you invested with them?

We spent around $400,000.

What is the status of this engagement?

We partnered in May 2017, and they delivered the final product in December. They currently provide maintenance and minor development.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don't have many metrics at the moment. We just launched the app in February and have barely marketed it, but it already has about 4,000 downloads. It seems to be streamlining the claims process, making our customers happier and saving our agents time.

How did Intellectsoft perform from a project management standpoint?

They’re professional and work well in the agile process, especially in Scrum. They managed their team well and made sure we understood what was being worked on.

What did you find most impressive about them?

They seemed genuinely interested in us as a company and wanted to learn about our services. They visited with us on-site and engaged in a way that we appreciated. They spent a lot of time helping us figure out what we wanted. We’re happy with their work.

Are there any areas they could improve?

No, there’s nothing I can think of.

BACKGROUND

Please describe your company and your position there.

I'm the COO and co-founder of HelpCrunch, a smart customer communication platform. Our rich toolset combines live chat, in-app messenger, email marketing automation, and a help desk. We help businesses turn prospects into customers, drive sales, and improve retention.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intellectsoft?

We hired them to develop and launch our platform, as didn’t have the budget for a full-time team.

What were your goals for this project?

Our goal was to launch a well-designed platform with outstanding UX. Our main challenge was that each tool in the platform was responsible for a different communication channel, but they had to switch among themselves seamlessly.

Since it’s intended for customer communication, the platform had to be reliable. It's crucial that all messages should be available, no matter what channel they came from. We also wanted to add a few third-party integrations and cross-platform support. Finally, the UX itself had to be light and intuitive.

SOLUTION

How did you select this vendor?

They were recommended by friends. Intellectsoft was a perfect fit for us in terms of time, budget, and quality.

Can you go into detail about the services they provided and the scope of the project?

First, they did their research and analyzed our project. After looking at what we had and what we'd like to achieve, they designed and developed the platform, including all the required functionality and third-party integrations. They also provided QA and post-maintenance services.

What was the team composition?

We worked with two backend engineers, two frontend engineers, one QA engineer, one content manager, and one UI/UX resource.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Since its launch, hundreds of paying customers have said that they are happy with the platform. Our revenue shows constant growth, so we expect profitability by this year. We’re more than happy with Intellectsoft’s work.

How was project management arranged and how effective was it?

It was flawless. As a result, the platform was launched on time and within our budget. I didn't expect that kind of involvement from a third-party software development company. It was as if we had an in-house team of extremely motivated people. They were also proactive during meetings.

What did you find most impressive about this company?

We were impressed with their speed and attention to details.

Are there any areas where they can improve?

We sometimes experienced minor issues in communication, but they didn’t cause any delays in the project.

BACKGROUND

Introduce your business and what you do there.

I'm the senior manager of a project delivery risk management company for construction. We provide owners with services for feasibility, development, and building projects. We work mostly in New York, but also serve cities across the U.S. and internationally.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intellectsoft?

When we started our company, most software solutions were geared toward the construction side. The majority of offerings focused on job completion in the field, using clutchless technology, and communications between architects, engineers, and contractors. To fulfill this missing need, we developed a template outlining a methodology for management and project delivery. It’s designed specifically for business owners, representatives, or project managers.

SOLUTION

What was the scope of their involvement?

To create a project-sequencing tool catered to business owners, they built a risk-based project management app. Their team developed the entire design, backend, and frontend development. Prior to the design phase, they built a wireframe and solicited suggestions on details like color. Within the early stages, they provided mock-ups to illustrate the program’s user path.

After a cost estimate, we decided which features to keep or postpone. Streamlining the work allowed us to efficiently get a base application on the market. They helped us scale our business from an Excel/ Microsoft Access basis.

After completing sufficient development, we put up a staging server. When we were ready to go live, we transitioned to a development server. Although it’s primarily a desktop web app currently, we plan to make it more mobile-friendly in the future.

What is the team dynamic?

We enjoyed working with our assigned team, led by a product manager and an analyst. We met weekly to biweekly for several months to nail down the exact requirements of our software application, and they did excellent work.

How did you come to work with Intellectsoft?

Two years ago, we sent out a request for proposals to companies found via a web search. After meeting their talent on WebEX, we thought Intellectsoft was the right fit. They had partnered with clients at similar levels, ranging from small companies to big names. Their body of work, which was more B2B than B2C, exemplified our enterprise software goals.

What is the status of this engagement?

We’ve been working together since December of 2006.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app’s features empower business owners by offering improved predictability, consistency, and transparency. Modeling projects and recurring risks helps developers establish a list of steps and governance processes for use in future endeavors. It’s especially useful for clients with multiple projects or a portfolio. An additional module for cost management has been popular with users, and we can use the minor document repository to help sync over our workforce.

The app has been warmly received by both our current and potential client base, who praise its look, feel, and operation. In-house, it’s made our company more efficient. It helps us deliver projects for our clients, and gives them the full advantage of methodologies we’ve developed in the business zone.

How did Intellectsoft perform from a project management standpoint?

The team synthesized their talents to translate our specific goals into the context of a web app. In terms of specific tools, we used Trello for bug fixes, Slack for communication, Google Docs for information exchange, and Zoom for collaboration online and video meetings.

What did you find most impressive about them?

They struck an excellent balance in their work. Their team is talented, responsive, and produced a high-quality product. We appreciate the skill with which they tackled objective we lacked the resources to execute in-house.

Are there any areas they could improve?

We often experienced bugs in the software, but they were extremely responsive and corrected them quickly. None of the issues we encountered have kept employees offline for more than a few hours.

BACKGROUND

Introduce your business and what you do there.

We are an e-commerce company which combines a blockchain into the e-commerce experience. I am a project manager for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intellectsoft?

Our challenge was to make our business model accessible to our target population, namely shoppers in China.

SOLUTION

What was the scope of their involvement?

Intellectsoft is developing our e-commerce app and the infrastructure around it. It integrates our blockchain into the e-commerce shopping network. The app features a shopping platform in which shoppers, merchants, and admins can interact in a way which makes sense. There is a leaderboard for the best shoppers, bringing gamification elements to the shopping experience.

The app is the equivalent of Amazon.com combined with integrated blockchains for shopping tokens and reward points. It is also a merchant platform where users can post their products and descriptions, as well as create ways for shipping those products. There is a conflict resolution element to it, meaning that, if a shopper doesn't receive a product, they have a means of contacting merchants. There is a referral system which Intellectsoft integrated based on our company specifications.

We also have audiovisual elements meant to create a story out of the shopping experience. Someone can join a futuristic world and join a virtual city with fellow shoppers.

How did you come to work with Intellectsoft?

The head of our network decided to engage two agencies at once, in order to diversify risk. We gave them the same project, and whoever did it better, would be chosen for ongoing work.

We had seen some of Intellectsoft’s previous projects, as well as their ability to scale. They weren't big enough to get lost in the ranks, but Intellectsoft is big enough to handle large scale projects without a problem. We decided to give them a try on a smaller project. It went well, and we expanded the relationship to the front-facing technology integration for our main project.

How much have you invested with Intellectsoft?

The cost of Intellectsoft's work has been in the hundreds of thousands of dollars range. We will exceed $1 million dollars if the relationship continues.

What is the status of this engagement?

We started working with Intellectsoft six or seven months ago.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It would be hard to share specific metrics. We have developed the project in phases, and due to the nature of our founder, our company has a bit of an unorthodox development style. Our creative person is a visionary entrepreneur.  It’s always a challenge to translate vision into specifics.  We've thrown this challenge at Intellectsoft, and our satisfaction comes from their ability to balance out the vision and transform it into specific project requirements in a way which accommodates for the vision of our founder without slowing down the project and getting it stuck in one particular place.

This makes it difficult to give specific metrics, but whenever we set a deadline for a phase of the project, Intellectsoft put in the effort to make it work, both sticking to the release dates and satisfying our requirements. We've given them a challenge, and they've met it, which is why Intellectsoft has become our leading service provider for technology development.

How did Intellectsoft perform from a project management standpoint?

Our success metrics are mainly tied to the timely release of each phase of the technology in line with the specifications we agreed on. So far, Intellectsoft has been within our success metrics, and the project has advanced well. We're an international company so there are the usual culture, language, and technology gaps when working across a distributed network of people. Intellectsoft has managed the process well whenever we needed to send a representative to London or other parts of the world, and sit down in person with them. We've been very satisfied with the interpersonal communication as well.

I don't know what the full project management toolset used by Intellectsoft is, but they've been accommodating in adopting whatever style of communication the client uses, whether it's WhatsApp or anything else.

What did you find most impressive about Intellectsoft?

I’m impressed with the good communication and the willingness to go the extra mile and understand what the customer wants. As mentioned, Future World is an international company.  Intellectsoft has been able to translate the founder’s vision into technology. Instead of becoming frustrated, they've doubled-down the investment they're willing to make in good communication. This is something we've been impressed with, compared to some of our other technology providers, which became exacerbated at times.  This was a challenge Intellectsoft was willing to confront, meeting our requirements while still not slowing down the process. They found a good balance and dealt with the challenges rather than complaining about them.

Are there any areas Intellectsoft could improve?

It's hard to criticize them since we've had an unorthodox partnership in terms of the challenges we've thrown at Intellectsoft. We develop in phases and are often refining the end result.  If Intellectsoft knew the full picture on day one, they could have had a more comprehensive approach. It's not fair to lay this at their feet since the limitations came from our phased approach. Had we started with an existing e-commerce platform and edited that, rather than building from scratch, it could have been better, but I wouldn’t interpret this as a criticism. It's more of a retroactive wish.