Intelegain Technologies

BACKGROUND

Please describe your company and position.

I am the Senior System Administrator of VCG Markets

Describe what your company does in a single sentence.

VCG Markets is a financial services company that specializes in providing investment and trading services in the global foreign exchange (forex) and commodities markets. The company offers a wide range of trading products, including spot forex, options, futures, and contracts for difference (CFDs) on various asset classes such as currencies, precious metals, energies, and indices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intelegain Technologies to accomplish?

• Utilize the capabilities of Microsoft Power Apps to develop a comprehensive and effective CRM solution for the company.

SOLUTION

How did you find Intelegain Technologies?

• Online Search
• Referral

Why did you select Intelegain Technologies over others?

• High ratings
• Good value for cost
• Company values aligned
• Other

What was the size of Intelegain Technologies’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work includes design, development & implementation of a cloud-based application based on PowerApps Platform. Key deliverables were:

• integration with the MT5 platform using a custom API
• creating a User Registration page
• Demo Account page.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful integration with the MT5 platform via API
• Intuitive interface for Backoffice and Clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Intelegain Technologies demonstrated good project management skills by effectively planning, organizing, and overseeing resources to achieve project goals. They were able to deliver all project items on time and within budget, while also being responsive to our concerns and queries. Their effective communication and proactive approach helped to identify and address any issues that arose during the project, ensuring a successful outcome.

Overall, Intelegain Technologies did a good job managing and delivering the project.

What was your primary form of communication with Intelegain Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The depth of knowledge of the Microsoft products

Are there any areas for improvement or something  Intelegain Technologies could have done differently?

The project was delivered well.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CTO of Sentry Management Solution. We’re located in the Bronx, New York.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intelegain Technologies?

We needed help with custom software development for a specific task related to medical billing.

SOLUTION

What was the scope of their involvement?

Intelegain Technologies strictly handled the development of the custom software using PHP Technology. We initially gave them some documentation and briefs.

What is the team composition?

We worked with two developers from their team.

How did you come to work with Intelegain Technologies?

I found them on Upwork.

How much have you invested with them?

We paid about $5,500 per month per developer. In total, we spent $88,000.

What is the status of this engagement?

We started the engagement around March 2016 and ended it around November 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were satisfied with the work they did. Everything was set according to the PHI and HIPAA requirements.

How did Intelegain Technologies perform from a project management standpoint?

They met all deadlines and stayed within the budget. We used Jira for project management, and communication was typically through Zoom or Google Meet.

What did you find most impressive about them?

They were experts in PHP development. Also, they were able to understand the task quickly.

Are there any areas they could improve?

No, they did everything accordingly.

Any advice for potential customers?

Make your projects interesting to attract them.

BACKGROUND

Introduce your business and what you do there.

I’m the commercial lead of a functional pharmaceutical organization focused on commercial, marketing, and medical operations, as well as on product development, so I act as the CCO and CRO. We provide patient recruitment services to the pharmaceutical industry, which means that we find patients for pharmaceutical companies that need them to run test studies for new drug releases.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intelegain Technologies?

We needed help customizing and adapting Microsoft Dynamics to our needs.

SOLUTION

What was the scope of their involvement?

Intelegain is responsible for making the customizations needed on our Microsoft Dynamics system. They also help us answer questions we might have throughout the week, acting as a consulting service. Whenever we want to model a new process within our CRM, they consult us on how to do it, but they also implement and test the new process.

For example, we wanted to have visibility on our pipeline’s financial aspect, but we also wanted to see the activities our sales representatives did over the week. Thus, Intelegain helped us implement a dashboard where we can see graphics and data on how our business is doing every week, a functionality we didn’t have in the past.

What is the team composition?

We work with two people from Intelegain; one is involved in the operational aspect, and the other is part of their leadership.

How did you come to work with Intelegain Technologies?

I wasn’t part of the vendor selection process, so I don’t know how we originally found Intelegain. However, their service-level agreement is very short, and they solve most of the problems within a business week, which might be why we chose them over other providers.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

We started working together around December 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Given that Intelegain provides us with ongoing services, we measure the success of their work by looking at the quality of their deliverables and the level of detail I need to provide for them to solve the challenges. They understand my business needs very well, so I don’t have to provide them with in-depth details for them to do their work, which is great.

How did Intelegain Technologies perform from a project management standpoint?

Once a week, we see how many hours Intelegain invest in every task we assign to them. Additionally, we use a Jira board to see the progress of tasks throughout the week, and we have a one-hour call each Wednesday.

What did you find most impressive about them?

The way that Intelegain challenges our requests distinguishes them from other providers. They don’t simply do what we ask them to do. Instead, they understand the request, take a step back to think about the needs behind it, and figure out the best way to approach those needs.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Assign one main point of contact from each side so that your team doesn’t have the ability to reach out to their team directly to avoid breaches in communication.

BACKGROUND

Please describe your company and your position there.

We supply golf tournament management software. I am the COO of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire , and what were your goals?

We had legacy desktop software that needed to be converted to be cloud based. We also needed to build several new interfaces with third party developers. We continue to develop additional functionality and develop new interfaces.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were directed to Intelegain by a third party that we had build a relationship for years. They recommended Intelegain. We found the owner Kapil to be knowledgeable and responsive to our needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First was building a relationship and a knowledge of the golf industry and their terms. We then needed to begin the process of engineering the cloud based platform. At this time we needed several developers to transfer the business logic from a single user desktop based software to a cloud based multi user environment.

How many people from the vendor's team worked with you, and what were their positions?

We have support and direction from the Owner, software architect, project manager, senior developers, MS SQL administrators, and IIS server managers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project will never be completed. We continue to have additions and upgrades along with new interfaces to third party developers. We have been pleased with the personnel and they have been responsive to our needs. This last year has proven to be difficult with COVID. We however had a very smooth transition to have our staff work from home and continue the work. No interruptions.

Describe their project management style, including communication tools and timeliness.

Multi stage management. Initially there was a very steep curve of knowledge transfer required from both our companies. This required several weeks of continued communication. We then had regular status meetings with executive staff, including Kapil.

As we continued the development cycle we would complete a process, if additional/changes in personnel were required we would explain the requirements and our management team would assign individuals to accomplish the needs. This worked well.

What did you find most impressive or unique about this company?

They are willing to make everyone successful. The ability to get people assigned that had the necessary skill.

Are there any areas for improvement or something they could have done differently?

As with any software project, the project owner wants it done quicker, the development team wants more time. We had to develop communication channels so that there were not frustrations. We used several ways to to facilitate this, including daily status meetings, project control software and verbose specifications. This from time to time became labor some but effective.

BACKGROUND

Please describe your company and your position there.

I am the Chief Growth Officer at a Moving & Storage Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intelegain Technologies?

Shortline had fragmented systems that was causing inefficiencies within the business. Our staff were spending too much time on repetitive actions and not enough time where they generate the most value. Additionally, we were having a hard time putting numbers to questions that we have while trying to grow our business.

What were your goals for this project?

To install an ERP platform that would revolutionize our business.

SOLUTION

How did you select Intelegain Technologies?

We looked within our city & country to find the right fit, at an appropriate budget and it wasn't feasible. We decided to look overseas and after reviewing multiple vendors, we determined that Intelegain was the provider for us.

Describe the project in detail.

To install an ERP platform that worked for sales, accounting and field staff.

What was the team composition?

We had several staff from Intelegain working for us. Our primary contacts have been Neeraj, Seema and Namrata, but we have also worked with Vikas, Mukesh and Vijay

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

N/A

How effective was the workflow between your team and theirs?

Even with the time difference, the work has progressed very will with the Intelegain team being willing to work into the evenings to schedule calls with me.

What did you find most impressive about this company?

I am most impressed by the depth of knowledge that Intelegain possesses. They have specialized staff who excel in different realms and can help us create solutions that are highly tailored to our needs.

Are there any areas for improvement?

I have been very happy thus far.

BACKGROUND

Please describe your company and your position there.

I am Head of IT Projects in Wonderchef Home Appliances, a Mumbai Based company deals in consumer durables and Kitchen appliances. total employees strength is 700 nos.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intelegain Technologies?

Dynamics NAV Warehouse Implementation- Warehouse management system

What were your goals for this project?

We wanted to Automate the entire warehousing operations and have integration with our Navision. we wanted to establish process for receiving, QC, Put-way, Inventory movement, picking, shipping and quarantine.

SOLUTION

How did you select this vendor?

We discussed our requirements with several vendors, and on basis of expertise in the Nav area, we shortlisted Inteligain.

Describe the project in detail.

While implementing WMS (Warehouse Management System), We expected below deliverables. 1) Warehouse Entry (Inward and outward) 2) Warehouse Receipt 3) Warehouse Put-away 4) Warehouse Pick 5) Inventory Movement (within warehouse) 6) and other process as well.

What was the team composition?

We were assigned a Project manager for the entire duration of development and there were other support persons in backend. the founder owner was also involved in entire project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

in 3-4 months time, the project was successfully completed and integrated into system. with the implementation, we have observed a considerable increase in overall efficiency of warehouse manpower and better reporting.

How effective was the workflow between your team and theirs?

The project manager assigned was very communicative and provided timely updates on the projects, and always shared tracker.

What did you find most impressive about this company?

I appreciate their professional attitude towards the work; they understand our requirements very well and provided the solution.

Are there any areas for improvement?

Timelines of the projects to be adhered.

BACKGROUND

Please describe your company and your position there.

Protego India is a 100% subsidiary of Protego Germany. We are manufacturers of safety equipments like Flame Arrester, Breather Valves, Emergency Relief Valves, Pressure Relief Valves & Vacuum Relief valves, Pressure Reducing Valves, Tank Equipment’s & Accessories, Lighting Protection System. We are world leaders for these products and our dominance in Oil & Gas, Chemical and Pharma comprehends the same. I hold the position of business development and channel Management Engineer

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intelegain Technologies?

We had an existing CRM which was not helping us much in analysing what was actually needed.

What were your goals for this project?

The goal of the project was to have a system that is robust, easy to understand, compatible for all our employees and customized as per our needs. A system that is handy and suffices all the requirements of our team.

SOLUTION

How did you select this vendor?

We came across dynamics 365 and to implement the same we got in touch a couple of vendors. The priority for executing this job was extremely high and after evaluating all the vendors, we learnt that Intelegain came out persistent and committed, which is very important for executing any job. Intelegain was always available for all the queries or doubts we came across before implementing this system. This is how we decided to go ahead with Intelegain for this project.

Describe the project and the services they provided in detail.

The project began with a joint meeting wherein we explained the team all our requirements and expectations with the software. It was briefly discussed with all the users and Intelegain's team who will be working on the project. There were also very good suggestions from the Intelegain team to make our system more handy and yet reliable. They implemented the dynamics 365 program for us, helped us with access of development environment wherein we can have a hands on experience of the software and then implemented it as per our requirements and expectations from the software.

What was the team composition?

We had a project manager who was our single point of contact till the entire project was executed. There were couple of people more depending on who was required when. From our team also we had a single point of contact who would put across the customization required for the project. the work was divided amongst the skilled individuals for smooth excution of the task.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Time was the essence of this project and team Intelegain did not lose it. The project was executed on time and we had no complaints at all.Also, we all being from mechanical background, our knack for software was little low, but with the support and ease of services given by Intelegain was unextended and we now enjoy using this system. We also enrolled ourselves for an annual support program which would help us better the system as and when needed.

How was project management arranged and how effective was it?

The dedication during execution of this project was excellent. the execution was smooth and the support extended was much on time. We could actually get what we were looking for after implementation of this system.

What did you find most impressive about this company?

They are approachable and available for you is what is the best part about this company. Since they are also located very close to our company, it becomes easier for us to also walk in in their premises and they will welcome you always.

Are there any areas for improvement?

They have done a great job so far and there is very little to improve on.

BACKGROUND

Please describe your company and your position there.

Autocar India is the premier publication for all automotive news. The parent company is Haymarket Media with many other publications both B2C and B2B. I was the Digital Head for the group.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intelegain Technologies?

We wanted to venture into the car buying segment beyond just news. This was to create brand pages for each car and bike complete with make, model, and variant information.

This was specifically targeted to the buying market and had features to address their needs like - comparisons among different models, value for money buys and more.

Another objective was to expand our SEO coverage to all models and create a baseline as compared with news pages.

What were your goals for this project?

This was a challenging project from many aspects -

- The UX had to be mobile-first while not taking away from the desktop experience. Being a publisher, aesthetics and form are not sacrificed for functionality.

- The requirements were dynamic and a lot of car/bike models required exceptions due to different naming conventions and features.

- The code had to integrate and work with our existing code/CMS and database. This required a deep understanding of the existing system for integration.

- The HTML had to be primed for SEO that we were working on. This required coordination between design, code, and SEO teams

- Automation of data entry and validation to save time for the editorial teams

SOLUTION

How did you select this vendor?

I had been working with Intellegain on prior projects and it seemed the logical choice to work with them. They did a requirements review along with the existing code. This made me and my team confident about their professional approach.

Describe the project and the services they provided in detail.

Intellegain Technologies provided the following services to us -

- UX design

- HTML of the code

- SEO for the HTML

- Creation of the database schema

- Integrating with the existing CMS/Code

- Testing on multiple devices

- desktop, mobile, tablets for a variety of resolutions

- Task automation for data entry and validation

- AMP pages for all these pages as per their specification

What was the team composition?

We had the following resources from Intellegain technologies -

- Technical Architect

- Project manager

- Front end developers x2

- Backend developers x 2

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The results had a strong business impact:

- The new section on the website provided new section for organic traffic growth, initially at 10% of the website traffic but expected to contribute to 30% by 8-12 months and 50% by 18-14 months. These are significant numbers and showcase strong growth.

- With the automation of data entry and validation - we have saved about 2000 man hours for data entry and alone and another 250 on correcting data errors

- SEO results have already shown effect with our 1-5, 5-10 and 10-20 keyword buckets growing significantly in the past 6 months

- Responsive, clean, and functional website is easy to navigate on mobile and desktop also

How was project management arranged and how effective was it?

All deadlines were met despite the requirements being dynamic. The project manager and the technical architect put in a lot of hard work understanding the requirements which would constantly change; this being done without the deadlines changing. All communication was clear, concise, and timely. Any concerns were always addressed and resolved in a timely fashion.

What did you find most impressive about this company?

There are many strengths: their professionalism, technical strength and positive attitude. I would like to highlight that the team at Intellegain Technologies worked with loose project requirements. The requirements were dynamic and were added to or modified frequently. Team Intellegain took up this challenge and did not waver from their dealines. This was incredible.

Are there any areas for improvement?

No areas of imporvement. They were professioanl with the entire project.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Karnar Moto Works, a motorcycle servicing startup in India, based specifically in Mumbai.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intelegain?

We initially launched our business as a web platform a year and a half ago, but we realized that we needed a mobile app to quickly get in touch with our users and customers. We also currently have a single store unit, but we are looking to expand our sales. In order to do that efficiently, we needed a much more robust backend CMS.

SOLUTION

What was the scope of their involvement?

Intelegain has been helping us spruce up our existing website, as well as launch iOS and Android apps. We provided them with a wireframe of what we wanted, and following that, we got input from their team on how we could improve the design. We took their suggestions and went forward. They're also building two other Android apps that will help our sales department, and our pick-up and delivery operations. Their team has worked on both the front- and the backend of these apps.

Additionally, they're helping us develop an entire CMS in the backend so that we are able to scale up our business operations. The five apps that are being developed by Intelegain will converge at the backend administrative panel.

What is the team composition?

I am presently working with two members of their team. I have been assured that there is a five-member team on my project.

How did you come to work with Intelegain?

I gave out my contract to at least 14 different vendors and six of them came back to me with proposals. In India, it’s difficult to get someone to work with small- and medium-sized enterprises because everyone targets larger companies. Out of the six companies who got back to me, Intelegain gave me the strongest proposal and I found them to be the most professional.

What is the status of this engagement?

We’ve been working together since August 2017. We’ll be launching these projects within the next 15-20 days. I’ve also contracted them for the next six months of development projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their design and approach to development were much better than we anticipated. We can never have perfect results, but we had a specific product in mind, and Intelegain helped us improve it significantly, in terms of design and code, without charging us extra.

How did Intelegain perform from a project management standpoint?

The communication has been largely done through Skype, phone, and personal meetings. We tend to have a review meeting every 30 days or so which helps us get an idea as to what is happening. We haven’t used any project management tools. We have a single point of contact, so I don’t have to reach out to 10 different people at their organization. This makes it easier for me to get things done.

We set a deadline with them and broke down the scope into 20–25% segments. We’re probably behind schedule by 30 days, but this is more to do with the amount of work we added. Exceeding deadlines by 30–45 days is not a significant issue for me. We anticipated this delay when giving out the project to a vendor. The work never gets completed on the dot; there is always a plus or a minus. I am not fussed about this, as long as the product coming out is good. The planning stage was a lot longer than I anticipated, but it was better to plan longer than to rush into the job.

What did you find most impressive about them?

Though Intelegain is our first IT vendor, we’ve interacted with more than 100 vendors in other business areas, and I’ve found them to be right on the money for the job they’re doing. They’ve been professional in terms of getting the job done so I extended their contract. We did have an operations and maintenance contract in place, but I’ve also given them work for three additional projects.

We had multiple discussions before actually starting the work, so as a result, the subsequent back and forth was cut down dramatically. An earlier vendor I worked with would always deliver products that were different than what I had explained we needed, so we had to go back and forth again and again. Intelegain planned the project a lot more professionally. As a result, the time-to-market was reduced significantly.

Are there any areas they could improve?

I would like Intelegain to improve a bit on the marketing front. Intelegain was the least aggressive of the six vendors who came back to me at the initial stage, so we need to be a lot more aggressive in sales, in terms of trying to catch the client.

BACKGROUND

Introduce your business and what you do there.

We are a visa and passport expediting company. We serve customers who wish to travel outside of the United States for business or pleasure. I handle the administration portion of the business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intelegain Technologies?

We wanted to revamp our existing website, which was originally built by a third party. We were looking to make it both user-friendly and mobile responsive. We also needed to make sure that we have online visibility.

SOLUTION

What was the scope of their involvement?

Intelegain went through all the details, completed the framework, and made a mock-up of the site. They revamped our website with a clear understanding of what we required. They did 80% of the frontend design and 20% of the backend development of the site.

Intelegain continues to do a lot of search engine optimization work for us, which involves a lot of very intricate designs and activities. The team also helps us with online marketing on social media, including Twitter.

How did you come to work with Intelegain Technologies?

We found Intelegain through Elance.com. We ultimately chose them for their solid technical ability, which is a huge criterion for us. Their proximity to one of our partners in India allows us to monitor the project more closely.

What is the status of this engagement?

We started working with Intelegain in April 2015, and it is an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our website is actively one of the top search results in Google based on specific keywords. We have had an increase in traffic because of SEO. We have seen a lot of traffic via mobile users.

The navigation portion of the site has been extremely easy to use, and we haven’t had any complaints about not being able to access various pages. Overall, Intelegain has done a great job for us.

How did Intelegain Technologies perform from a project management standpoint?

The project management is done by our company, and Intelegain executes work based on what our instructions are. We have a weekly call regarding the deliverables, and we also communicate through email. Intelegain even created a message board for us on their website.

Intelegain is very accommodating with prospective customers. Unfortunately, once a prospect becomes a customer, their eagerness falls drastically. As a result, we need to follow up regularly. Like any service-based company, they will take on as many projects as they can. As long as you have the manpower allocated for yourself, and you monitor them, they are fine. Since they don’t increase the budget, we don’t mind that they sometimes miss deadlines.

What did you find most impressive about them?

Intelegain is a relatively hands-on company—the owners are directly involved in the day-to-day activities. Everyone is involved in almost every project, so employee turnover doesn’t affect the project as much as it would in other companies.

Are there any areas they could improve?

It would be helpful if they could have a member of their team based in the United States.