As a leading provider in managed AI and IT services for small and midsize businesses (SMBs), we make AI and IT driving forces for your organization—from exceptional day-to-day support to innovation that fuels real growth. Integris goes beyond traditional IT management by delivering strategic roadmaps that optimize operations, strengthen security and compliance, and enable real-world AI adoption that drives measurable business impact. Our goal is to transform each organization into a smarter, more efficient digital powerhouse.
From shadow AI to secure AI
Most organizations are already using AI but without governance, that creates serious data and intellectual property risk.
Integris delivers managed AI services through Managed AI Workspace, giving teams secure access to leading AI tools—including ChatGPT and Claude—without shadow AI, data exposure, or compliance gaps.
Deployed and managed by the same experts who oversee your IT, security, and compliance, our secure AI environment provides:
Governed access to multiple leading AI models
Role-based controls and usage visibility
A built-in AI acceptable use policy
Expert office hours to accelerate adoption
Our full suite of services:
Managed AI Services — secure AI adoption, governance, and operationalized workflows
Managed Cybersecurity — threat detection, risk, and incident response
Managed IT Services — proactive support, monitoring, and helpdesk
Integris offers competitive pricing for managed IT services, with annual costs ranging from $2,000 to over $1 million, depending on client size and service complexity. Clients appreciate their value for cost, highlighting responsiveness and quality support, while some mention room for improvement in communication and ticket resolution times.
Integris is committed to continuous improvement and adaptation, regularly updating their services and technologies to meet evolving client needs. Clients appreciate their forward-thinking approach and dedication to staying current with industry trends.
Room for Improvement in Response Times
Some clients have noted that while Integris is generally responsive, there is room for improvement in response times for certain issues. Ensuring quicker acknowledgment and resolution of tickets could enhance their service.
Comprehensive IT Solutions for Diverse Needs
Integris provides comprehensive IT solutions that cater to diverse client needs, from cloud migrations and security updates to hardware installations and IT consulting. Their ability to handle various IT challenges is highly valued by clients.
Focus on Client-Specific IT Needs
Integris is recognized for focusing on client-specific IT needs, providing customized solutions and strategic advice that align with clients' business goals. This personalized approach has been instrumental in fostering long-term partnerships.
Cost-Effective IT Services
Clients appreciate Integris's cost-effective IT services, which provide value for money while maintaining high standards of service. Their fixed-fee models and transparent pricing have been particularly beneficial for budget-conscious clients.
Professional and Personable Team
Clients describe Integris's team as professional and personable, making it easy to work with them. Their ability to communicate technical details in an understandable way and their friendly demeanor contribute to positive client experiences.
“They handle everything seamlessly; we’ve never had any crucial tech problems.”
Apr 12, 2018
Controller, Council on Aging Orange County
Miriam Boulger
Verified
Other industries
Irvine, California
51-200 Employees
Phone Interview
Verified
Integris (formerly TechMD) manages IT systems, including the server, phone, and computers. They conduct an annual review to provide recommended tech updates and changes. They recently moved the office systems to a new location.
Integris (formerly TechMD) has provided flawless service, never once letting the systems go down. They respond quickly to any concerns and have excellent project management. They’re a bit expensive, but their services are worth it.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I'm the director of finance and HR for The Council on Aging Orange County, a nonprofit organization that provides advisory services to local seniors.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with TechMD?
We needed IT support. We operate about 80 different computers, a server that hosts our secured files, and a phone and internet system. We needed people with the skills to handle all that and any tech support our staff required.
SOLUTION
What was the scope of their involvement?
TechMD reviews our systems and tech needs annually, letting us know about potential issues in the future. That gives us time to look at our budget and plan for new equipment and/or software solutions. They keep our server in tune, add and delete users, and establish user access to our files so that people only see what they need to.
TechMD also assists our staff of about 50 people—they answer questions, fix bugs, and provide tech solutions. When we moved offices a few years ago, they switched our whole system over the weekend without any interruptions.
What is the team composition?
We have a designated team, but who we interact with depends on the type of issue.
How did you come to work with TechMD?
They were hired before I began working here.
How much have you invested with them?
We spend about $4,800 a month.
What is the status of this engagement?
We’ve been working with TechMD since April 2008.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
TechMD does such a great job of evaluating and monitoring our systems that we’ve never had a serious issue since I’ve worked here. We’ve never had to stop working because of a tech problem.
How did TechMD perform from a project management standpoint?
They manage everything so that we never lose any productivity time. We can get in touch with them via phone, email, or a portal on our desktops. I can get immediate help over the phone, and the portal takes six hours or less.
What did you find most impressive about them?
They handle everything seamlessly; we’ve never had any crucial tech problems. They proactively analyze our system and anticipate any repairs or changes that need to be made.
Are there any areas they could improve?
I'm very satisfied with their services. Their pricing is a little too high, since we're a non-profit, but we’re hesitant to switch because they’re so good.
RATINGS
5.0
"They manage our systems well and make sure our equipment and software are current."
Quality
5.0
Service & Deliverables
"We're very happy."
Schedule
5.0
On time / deadlines
"They quickly take care of any ticket, no matter how small."
Cost
4.0
Value / within estimates
"They do a great job, but they're getting a little expensive."
Willing to Refer
5.0
NPS
Managed IT Services for Real Estate Company
IT Managed Services
$50,000 to $199,999
Aug. 2016 - Ongoing
4.5
Quality
4.5
Schedule
4.5
Cost
4.0
Willing to Refer
5.0
“They are great communicators… and do whatever is necessary to fix issues or problems.”
Mar 23, 2018
Operations Manager, Real Estate Group
Anonymous
Verified
Real estate
Los Angeles, California
11-50 Employees
Phone Interview
Verified
Integris (formerly TechMD) is a preferred vendor for a real estate company. They manage IT systems and servers, update user lists, and transition properties for better online management.
They provide quality and a straightforward approach. Helpful and accessible, they are willing to research obscure problems and make suggestions based on technological trends.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I am the operations manager for a real estate company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with TechMD?
We outsource for our tech needs. TechMD is our preferred vendor.
SOLUTION
What was the scope of their involvement?
They manage our IT systems and offer full support for our servers. They usually work remotely, but also come in to fix any issues that can’t be done at a distance. They set up our new users, remove old users from our lists, and handle all our other IT needs. They also make recommendations and consult on technology trends.
What is the team composition?
We communicate mostly through an account manager. I’m not certain how big the team is behind the scenes.
How did you come to work with TechMD?
We weren’t satisfied with our previous tech company. We did some research and ultimately contracted TechMD.
How much have you invested with them?
Our expenses are $100,000–$200,000.
What is the status of this engagement?
We began working together in August 2016. It’s an ongoing relationship.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They are always able to help with issues. We’re bringing some of our offsite properties online and self-managing them. They’ve helped us with the full transition of three properties already and have been really helpful throughout each process.
How did TechMD perform from a project management standpoint?
They are great communicators. I can always reach them when I need to. I’m happy with the quality of their work and their availability. We occasionally go for weeks without needing them, but we can call them directly whenever we have issues.
What did you find most impressive about them?
They research things they don’t know about and do whatever is necessary to fix issues or problems.
Are there any areas they could improve?
No.
Do you have any advice for potential customers?
We’ve worked with them for about a year. My interaction with them is fairly straightforward.
RATINGS
4.5
Quality
4.5
Service & Deliverables
"They get the job done without hiccups or issues."
Schedule
4.5
On time / deadlines
"They haven’t missed a deadline."
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
It Managed Services for Non Profit Organization
IT Managed Services
$200,000 to $999,999
Nov. 2010 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They’re an amazing group of analysts and business professionals. They get IT right."
Mar 14, 2018
Administrative Director, For The Child
Maria Molleda
Verified
Other industries
Long Beach, California
51-200 Employees
Phone Interview
Verified
Integris (formerly TechMD) provides ongoing IT managed services with onsite and remote desk support. The team maintains servers and conducts routine security measures to preserve confidential information.
The engagement is a mutual investment in a long-term personable relationship. They’ve built an impressive IT infrastructure that’s reliable and enhances productivity. Quality is consistently high across service lines. Excellent project management and scheduling make the experience enjoyable.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the administrative director at For the Child, a 40-year-old nonprofit that helps low-income families with trauma prevention, child abuse, and exposure to violence. My role focuses on technology, data systems, infrastructure, and information systems security.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with TechMD?
I used to be the sole technology point person, but my experience was minimal and misaligned to our needs. We hired TechMD to provide IT infrastructure support.
SOLUTION
What was the scope of their involvement?
We use TechMD on daily basis for all IT questions and issues. They monitor our servers, patches, and security systems. The team also made our two-sided website accessible across locations; therapists and staff can log in from either office.
The team provides onsite and remote desk support. They keep us informed about email blasts, potential phishing threats, and other viruses. Currently, we’re considering a migration to cloud-based technology.
What is the team composition?
We have a team lead, director of accounts, and a group of technical support analysts. The director of accounts oversees business continuity, basic improvements, and our agency technology issues. I interact with every team member as needed.
How did you come to work with TechMD?
About 10 years ago, another nonprofit recommended them when we were having technical support issues. We reached out and were impressed by their positive attitude. Their experience working with nonprofits made them sensitive to dealing with children, families, and HIPAA compliance. As a result, TechMD appreciated the need to prevent hacking, viruses, or anything else that would jeopardize our clients’ confidentiality. We valued this familiarity and decided to hire them.
How much have you invested with them?
I don’t know the exact figures.
What is the status of this engagement?
We had our first conversations in November 2010. Work started in December 2010 and is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The partnership is a mutual investment. They care about enhancing our productivity and we’re committed to this long-term relationship. The analysts are awesome; it’s a pleasure talking with them.
TechMD goes above and beyond to ensure that our systems are always functional. In the last eight years, we’ve gone from nothing to an amazingly reliable IT infrastructure. They’ve resolved an impressive amount of issues. Our systems have crashed only once, but that was due to a power outage, not their work.
How did TechMD perform from a project management standpoint?
They have a ticket system that works via phone and online. The team can then resolve those items remotely on a chat system that connects into our computers. They’re responsive across multiple platforms; no one on my team has complained about long wait times.
The team lead does a great job processing requests via email. He’ll either convert them into tickets or resolve the issue himself. We have an annual standing meeting with him to review our systems.
What did you find most impressive about them?
They’re cutting-edge in addition to being wonderful people. We have a personable relationship, which is hard to find with IT vendors.
Are there any areas they could improve?
There isn’t anything specific because their performance is universally consistent. They’re expanding, and I wish them luck with their growth. Hopefully, we don’t become too small for them.
RATINGS
5.0
"They’re an amazing group of analysts and business professionals. They get IT right."
Quality
5.0
Service & Deliverables
"They’re extremely amazing people."
Schedule
5.0
On time / deadlines
"We never have to worry about scheduling. They keep us informed and on track."
Cost
5.0
Value / within estimates
"I can’t put a price on the value of what they’ve done for us."
Willing to Refer
5.0
NPS
"We are constantly advocating their work.
IT Managed Service for Social Services Nonprofit
IT Managed Services
$200,000 to $999,999
June 2011 - Ongoing
4.5
Quality
4.5
Schedule
4.0
Cost
4.5
Willing to Refer
5.0
“Everyone we come into contact with is really pleasant … and are focused on making sure we're satisfied.”
Mar 13, 2018
CFO, CASA of Los Angeles
Robert Berman
Verified
Other industries
Monterey Park, California
11-50 Employees
Phone Interview
Verified
Integris (formerly TechMD) provided ongoing IT support. In addition to responding to support tickets in real-time, they advise technology purchases, issue reports outlining support fixes, and collaborate to improve efficiency.
Integris (formerly TechMD) offers a responsive service capable of fixing and preventing significant IT issues. They’re communicative and willing to reflect on their current approach to make improvements. A knowledgeable staff provides accurate solutions with a personable demeanor.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CFO for CASA of Los Angeles. We’re a nonprofit social-service organization that works with foster youth.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with TechMD?
We didn’t have the funding or staffing large enough to justify an internal IT department, so we outsourced it.
SOLUTION
What was the scope of their involvement?
Functioning as our entire IT department, TechMD monitors everything and addresses employee-submitted support tickets in real-time. I reach out to them regarding hardware or software purchases and they provide informed counsel.
What is the team composition?
We have a dedicated team assigned to our account, but I don’t have a specific contact or know how many people are on that team.
How did you come to work with TechMD?
I wasn’t with the company when they hired TechMD, so I don’t know what that process entailed.
How much have you invested with them?
We have about 40 employees and TechMD charges around $100 per person each month.
What is the status of this engagement?
They started working with us in June 2011 and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
I don’t have much to compare TechMD with, but things generally work. Occasionally, issues will arise that take more than one intervention to fix. But for the most part, they maintain things and likely prevent downtime.
How did TechMD perform from a project management standpoint?
I’m almost entirely satisfied with their performance from a communication perspective. They send monthly reports outlining our troubleshooting requests and their response times. Every six months we meet and go over potential long-term process improvements.
What did you find most impressive about them?
Everyone we come into contact with is really pleasant, seems to have a great attitude, and are focused on making sure we're satisfied.
Are there any areas they could improve?
I don’t have any general suggestions. I speak to them directly if I want specific changes made.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.5
Value / within estimates
"They accommodated us with a unique pricing model."
Willing to Refer
5.0
NPS
IT Consulting and Server Management for Investment Firm
Other IT Consulting and SI
$50,000 to $199,999
Aug. 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Integris (formerly TechMD) performs much better than other companies I’ve engaged."
Mar 6, 2018
Managing Partner, Investment Company
Anonymous
Verified
Real estate
Los Angeles, California
201-500 Employees
Phone Interview
Verified
Integris (formerly TechMD) manages a server while providing remote IT support in real time. They coordinate with a third-party software provider and other contracted IT agencies.
IT support is immediate and reliable at any time of the day. The team works independently using clear and responsive communication, which increase the project’s efficiency. Customers can expect project management to coordinate resources effectively and provide regular updates.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m a managing partner at a family-owned company with multiple holdings. We own three waste companies and are active in real estate and financial investments. There are between 100–200 employees in California and Hawaii.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Techmd?
Originally, Techmd maintained our enterprise server, which ran our accounting and company software. But we eventually needed to centralize our customer databases and routing and truck software.
SOLUTION
What was the scope of their involvement?
Merging the waste company databases would create four operations running simultaneously off one server located in our main corporate office. To consolidate operations, Techmd coordinated with a third-party proprietary software provider in the waste industry. Additionally, they centralized our real estate and accounting software in our main office server. The company also provides helpdesk support for our corporate and satellite offices.
What is the team composition?
The account manager is a main point of contact between us, Techmd, and the other IT companies that service the other offices. Everything gets funneled through him and our corporate office.
How did you come to work with Techmd?
Our previous provider merged with them. Since we review our IT budget every couple years, we decided to interview them and other companies. Techmd pitched their services and we compared their proposal to others. In addition to the proposal, we stayed with them because there was continuity with the resources they acquired.
How much have you invested with them?
We have a contract with monthly payments and pay extra for additional projects. In total, we’ve spent between $50,000–$100,000.
What is the status of this engagement?
Work started in August 2016 and is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Techmd provides great support in real time. I can call our account representative with a problem and they’ll dispatch immediately. They excel at following through in a communicative manner. We’ve had a number of bugs working with third party software, but the team has always been available to resolve issues.
Our main priority is making sure that we don’t have downtime, are up-to-date on everything, and don’t have to think about the process. Fortunately, I don’t have to micromanage them; they work independently while keeping us updated during the process.
How did Techmd perform from a project management standpoint?
They’re very responsive on email, which is my preferred communication method. The team explains their work in advance, which helps us understand it better.
The afterhours helpline accommodates the time difference between our Hawaii and California offices and the East Coast software company; I get called back right away. For example, I once called from Europe in the middle of the night with a password reset issue and they resolved it immediately.
What did you find most impressive about them?
Techmd performs much better than other companies I’ve engaged. They do the job right the first time and keep us informed throughout the process. The team communicates clearly and in accessible manner for non-experts. They also don’t try to oversell services; they listen to us and deliver exactly what we want.
Are there any areas they could improve?
They switched customer service models about six months ago, from clients having one main IT support contact to a team approach. I don’t want to explain a major issue to every new person involved on our account. But the account manager seems to be doing a great job keeping everyone informed.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
"It’s hard to know, but ultimately I’m happy with everything. We’re getting the right value for what we need."
Willing to Refer
5.0
NPS
"I wouldn’t recommend them if there were issues.
IT Managed Services for Construction Company
IT Managed Services
$50,000 to $199,999
Aug. 2016 - Ongoing
5.0
Quality
5.0
Schedule
4.0
Cost
4.0
Willing to Refer
5.0
“The Integris (formerly TechMD) team meets or exceeds most of their service level agreements.”
Mar 6, 2018
Software Developer, Delta Pipeline
Anonymous
Verified
Other industries
Long Beach, California
51-200 Employees
Phone Interview
Verified
Integris (formerly TechMD) offers IT managed services (e.g., server management, tech support, infrastructure upgrades). They work with both office and field employees, connecting and maintaining their devices.
Before Integris' (formerly TechMD) partnership, there was no established, organized approach to maintain the infrastructure. Now, they keep everything running and working smoothly. A product that broke down weekly now almost never has issues. Although Integris (formerly TechMD) doesn’t have weekend hours, their service is fantastic.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I am a SharePoint software developer for Delta Pipeline. Delta Pipeline is a leader in the underground pipeline construction industry, specializing in the installation of storm drain, sewer, water and fire lines. Projects include construction and redevelopment of schools and medical building along with retail, office and industrial space, in both the private and public sector
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with TechMD?
We needed help managing our computer infrastructure. We have three offices, servers, desktops and field employees with notebooks, that all need to run 24x7x365 seamlessly. This takes more than one dedicated person, it takes a TechMD team.
SOLUTION
What was the scope of their involvement?
TechMD manages 100% of our computer infrastructure including all of our backups, and our Office365 tenant. They maintain and upgrades all of our business software so we can concentrate on our core business and not worry about the technology that keeps everything running. TechMD is our internal help desk and they are available to answer questions, fix issues and teach all of our employees how to recognize and resolve common issues.
What is the team composition?
We have a team of about 4–5 people. All of our people are empowered to contact TechMD directly via their portal, an email, or the 888 number. Our field employees can also schedule an appointment with a TechMD consultant that is convenient for them.
How did you come to work with TechMD?
We heard about them from one of our competitors. We interviewed TechMD and chose them from two other companies we were considering. We were impressed by their size and professionalism. They evaluated our site and gave us feedback and recommendations before we even signed them, so we knew they’d do good work.
How much have you invested with them?
We invest approximately $7,000 per month
What is the status of this engagement?
We’ve been working together since August 2016.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Before TechMD we had a server that would lock up at least once a week. TechMD was able to resolve the lockup issue and the server is extremely stable now. Instead of expecting infrastructure issues, they come as a surprise now that TechMD is in charge. TechMD – does IT right.
How did TechMD perform from a project management standpoint?
TechMD prioritizes tickets and responds based on the severity of the issue. This means that our most disruptive infrastructure issues are solved fast. When we open a ticket during non business hours we know our ticket will be reviewed and responded to as soon as they start the day. The team meets or exceeds most of their service level agreements.
What did you find most impressive about them?
TechMD provides four hours of virtual CIO time per quarter. We use this time to discuss new technology, present challenges and review the competitive market. The insights gained during this time with TechMD are invaluable, they provide a shared direction and focus for all of our projects.
Are there any areas they could improve?
They could start earlier in the morning and provide Saturday support.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Their quality is fantastic."
Schedule
4.0
On time / deadlines
"Sometimes there's a delay in the final delivery of a project."
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
"I highly recommend them.
IT Consulting and Managed IT for NonProfit
Other IT Consulting and SI
$200,000 to $999,999
May 2009 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“Integris (formerly TechMD) was able to help us analyze our technology and infrastructure.”
Mar 2, 2018
CEO, Human Options
Anonymous
Verified
Other industries
Irvine, California
11-50 Employees
Phone Interview
Verified
Integris (formerly TechMD) provides long-term IT consultancy and management services to a nonprofit, overseeing their system, maintaining and dealing with any issues, and planning strategic future developments.
The team understands the nonprofit sector well, providing flexible and responsive services to always maintain the organization’s technology and infrastructure. They are a committed, professional, and dedicated team, that produces insightful reports and communicates effectively.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
Human Options is a nonprofit in Orange County. We work to break the cycle of domestic violence through comprehensive services for victims of domestic violence and their families and we’re in partnership with communities. Those services can include counseling, case management, legal advocacy, educational programs, or resources to be able to get out of an abusive relationship.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with TechMD?
We have eight locations and we needed our technology to be available for work both in-office and when mobile. We use a donor database, a client database, and phone systems that are part of our business. We wanted to think more strategically in terms of what is the most effective way of doing business for the benefit of the people that we serve.
SOLUTION
What was the scope of their involvement?
They serve as our day to day tech people. If a system, a computer, or a printer goes down, they assisting with fixing it. On a higher-level, they help us analyze. For example, they helped us change our phone systems. They show us affordable technology that helps us connect with one another, can be self-sustained, and built into our organizational infrastructure.
They also did an analysis of organizational use, looking at the lifespan of the technology we have, what we need to plan for the future, and what some of the risks are when it comes to our firewalls. They helped us discover if there’s a better way to protect client or donor information. As we look into a new database, they'll help us check compatibility or answer some of the questions we might have. They also helped us identify the areas in which we get a lot and where we might want to invest in updating our staff capacity.
Essentially, they serve as our chief information officer and really help us with strategic thinking. They’re a strategic partner because we can’t have a tech person internally.
What is the team composition?
My primary contact is a chief information person who gives me the high-level reports. They give me an idea of what we need to be planning for. Then we have a team assigned to us and there’s a lead for that team.
How did you come to work with TechMD?
We put out requests for proposals. We were introduced to TechMD, then they put in a proposal. Unlike other companies, they had a special interest in the nonprofit sector and understood the specific challenges. They also had the business acumen to help us understand where we needed to invest time and energy.
How much have you invested with them?
We spend $60,000 per year.
What is the status of this engagement?
We started working together in May 2009 and it’s an ongoing relationship.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
As a nonprofit, resources are pretty scarce and every dollar spent on a consultant or technology is a dollar taken away. TechMD was able to help us analyze our technology and infrastructure, and see can be built and maintained, while keeping an eye on upcoming needs. They support our team by making the case for ongoing investment in technology, as well as by showing us what to shift to in order to save money.
How did TechMD perform from a project management standpoint?
Our staff has gotten to know the team fairly well and they’re able to respond fairly quickly, which I’ve appreciated. We can’t have our systems down very long because it would greatly impact our work. They’re very responsive and get to us in a timely manner. They’re able to analyze the problem and tell us what they’re doing about it. My team and I get a monthly report on usage and things that are happening.
We have regular meetings with them. At least twice a year we come together with the head of the team and talk about what they’re seeing, trend wise. They tell us where they think we are and what they’re forecasting for the next couple of years in terms of technology usage. We’re now building them into our leadership conversations. They’ll come in and meet our executive leadership team to talk.
What did you find most impressive about them?
It’s evident what their values are. They’re very responsive. It doesn’t matter who I’ve interfaced with, they’ve brought their culture all the way through and always hire the right type of person.
Are there any areas they could improve?
They have an open-door policy. They address things very proactively if there’s any issues.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Managed Services and Security for Medical Company
Other IT Consulting and SI
Confidential
Oct. 2016 - Ongoing
4.5
Quality
4.5
Schedule
4.0
Cost
4.0
Willing to Refer
5.0
“Their customer service is phenomenal. Everyone is knowledgeable, professional, and extremely friendly.”
Mar 1, 2018
HR Manager, Workers' Compensation Firm
Anonymous
Verified
Other industries
Los Angeles, California
11-50 Employees
Phone Interview
Verified
Replacing an in-house IT team, Integris (formerly TechMD) provides helpdesk services and maintains a variety of tech. They keep security features up to date, standardize programs across users, and act as CIO and CTO as needed.
Integris (formerly TechMD) prevents serious tech emergencies and keeps services running smoothly across all users. Their insights have allowed business to grow as the programs meet higher security requirements. Standardized templates could expedite certain product creations, but the services are still excellent.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the risk manager for a workers’ compensation administrative services company. We run networks of providers who render medical care for workers compensation injuries, and we provide other services that plug into those networks. Most of our client are large employers in California.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with TechMD?
We had an in-house IT team, but we needed someone who could fulfill the role of both CIO and CTO. We needed a partner with a more comprehensive and forward-thinking approach to meet the tech demands our growing company was experiencing.
SOLUTION
What was the scope of their involvement?
The most consistent work TechMD does is our helpdesk. Instead of contacting a supervisor, receptionist, or me when there’s a tech problem, users rely on TechMD. If something isn’t working, is expired, or needs to be updated, TechMD takes care of it now. They maintain the overall integrity of our system by implementing the best virus software and other programs.
They also maintain our servers and coordinate with our other tech vendors (like phone, fax, and copiers), so everything runs smoothly. When needed, they provide CIO or CTO tech services, as well. TechMD does everything from facilitating electronic data interchanges to assuring all necessary security features are functioning.
What is the team composition?
The team has changed over the past couple of years, but the quality of service hasn’t. The original company we partnered with was bought out by TechMD, and now we have a consistent account manager who oversees the tech team assigned to us.
I've had contact with most everyone at TechMD, from sales to the president, so they’re all pretty accessible when needed.
How did you come to work with TechMD?
When we began looking for a comprehensive tech solution, the previous company reached out to us, and we eventually decided to go with them. We were looking at a few other companies, but they were the best. TechMD acquired them a bit later. They were honest, clearly communicated, and had great pricing, so it was an easy choice.
What is the status of this engagement?
We’ve been working with them since October 2016.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Our supervisors and managers have been able to save so much time now that they don’t have to worry about all the tech stuff. We’d have lots of emergency situations before, but since hiring TechMD, I can’t remember the last time we had a serious issue. I trust their team and am fairly confident that they're either monitoring our systems a lot better than our former tech people or they're doing more to proactively prevent any sort of emergency situation.
A lot of our clients require high security standards in order to work with us, and TechMD helps us meet those expectations. They help us complete the forms and remediate any issues, so we pass inspection, which allows us to increase our business. They’ve given us the competence and technical skillset to pass security standards.
How did TechMD perform from a project management standpoint?
Every person I've ever spoken to at TechMD is unfailingly professional. They're eager to help, and their communication is completely clear. They follow up on projects and are always on top of their work.
What did you find most impressive about them?
Their customer service is phenomenal. Everyone is knowledgeable, professional, and extremely friendly. A lot of other IT people use their knowledge to make you feel dumb, but TechMD doesn’t do that. They don’t go into the details but quickly fix the problem and explain the solution in a way anyone can understand.
They also work hard to keep clients updated about technological developments and quick tips and tricks for utilizing certain common programs. It builds a lot of confidence in them because it shows they’re on the cutting edge of tech and actively attempting to share that knowledge with you.
Are there any areas they could improve?
I’d appreciate it if TechMD offered more standard resources for clients to use. For example, we worked together to build a disaster recovery plan, but if they had some sort of template to follow, it would’ve been much faster.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Tech Support for NonProfit Organization
Other IT Consulting and SI
$50,000 to $199,999
Sep. 2006 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“Integris (formerly TechMD) has been our guide through the technology world.”
Mar 1, 2018
Executive Director, Acacia Adult Day Services
Mallory Vega
Verified
Other industries
Garden Grove, California
11-50 Employees
Phone Interview
Verified
Integris (formerly TechMD) covers all IT needs, including equipment, software, and systems maintenance. Although company ownership has changed, the partnership has lasted for over a decade.
Integris (formerly TechMD) is responsive and friendly, offering guidance and support to keep tech functioning. They don’t push unnecessary services or products and are aware of budget limitations. Quarterly reports and meetings keep everyone up to date.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I'm the executive director of Acacia Adult Day Services, a nonprofit organization that provides day healthcare for frail older persons living in Orange County.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with TechMD?
As a freestanding nonprofit, we needed to develop a software program in order to do our business.
SOLUTION
What was the scope of their involvement?
TechMD mainly provides IT services. They manage our equipment, software, and systems.
What is the team composition?
We have an assigned person for our organization. If they’re unavailable, TechMD sends someone else.
How did you come to work with TechMD?
We were one of their original customers, before the founder sold the company to TechMD.
How much have you invested with them?
We pay $1,000 a month.
What is the status of this engagement?
We’ve been together since September 2006.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
TechMD has been our guide through the technology world. Our staff doesn’t know much about that field, and TechMD has been able to teach us. We wouldn’t be where we are without TechMD’s help.
How did TechMD perform from a project management standpoint?
They give us a quarterly report on how we're doing, if not more frequently. They’ll schedule a meeting if they need to talk about our equipment, software, or security concerns. They’re great at letting us know when we need to upgrade or change things in order to avoid issues.
We generally communicate via email and phone. We also have a button on our computers that we can push to immediately report an issue and simultaneously submit a work order. They typically respond in the same day.
What did you find most impressive about them?
I'm not a computer person, and they’ve been great at respectfully working with us in a careful and honest manner. They’re incredibly reliable and user-friendly. They’re aware that we’re a nonprofit, so they don’t try to sell us equipment and other things that we don’t need.
Are there any areas they could improve?
No, they just need to keep doing what they’re doing.
Do you have any advice for future clients of theirs?
TechMD will make themselves available to sit down with new clients and explain their services. Initiate that process because TechMD will deliver.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
"They always understand where we're at and always work with us."
Willing to Refer
5.0
NPS
"I've referred them many times.
IT Managed Service for Youth Non-Profit
Other IT Consulting and SI
$50,000 to $199,999
Mar. 2006 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
“We can always rely on them to make our jobs easier.”
Feb 28, 2018
Director of Operations
Kimber Simons, Girls Inc
Verified
Other industries
Costa Mesa, California
11-50 Employees
Phone Interview
Verified
Integris (formerly TechMD) provides a full scope of IT services for a company with two offices and 27 employees. They also set up the network and all wiring for both offices.
The team works efficiently to address issues in real time, and leadership is always available to answer questions that arise. A proactive, hands-on approach to their work makes them a great partner in long-term engagements.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the director of operations at a youth-serving nonprofit that works with girls aged five to eighteen on afterschool/summer preventative and educational programming like college prep and literacy. Our goal is to help them in applying for scholarships, getting into college, and preparing for adulthood.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with TechMD?
As our company transitioned to a more digital workflow, we were looking for a company to provide a full suite of IT services and address any technical issues that our staff encountered on an ongoing basis.
SOLUTION
What was the scope of their involvement?
We have a contract with them, and they handle any IT-related issues that come up on a day-to-day basis. We work in an old building that wasn’t built with access to computers in mind, so they set up our network and all our wiring in a way that allows our employees to work effectively. Since the start of our engagement, our staff has grown from 15 to 27, and we’ve opened a new office. TechMD has worked with us through this transition and provides IT services for the whole company. They also advised us on which phone companies to consider and are happy to provide guidance on more general tech questions.
What is the team composition?
We primarily interact with them by sending tickets on any problems we find, which they address in real time. They can usually fix most issues within a day with some exceptions for more serious problems.
How did you come to work with TechMD?
We had someone working on IT very early on in our transition to digital. He transferred his nonprofit clients to TechMD when he retired, and we were one of their first customers. We’ve been working with them since.
How much have you invested with them?
We spend $10,000-$11,000 per year.
What is the status of this engagement?
We started working together in March of 2006, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We can always rely on them to make our jobs easier. We wouldn’t be able to do the work that we do without the services that TechMD provides.
How did TechMD perform from a project management standpoint?
They’re very reliable, and it’s very easy for me to get a hold of anyone I might need to speak to. As I mentioned, they work very quickly and make sure we’re always up and running. We’ve had very few issues that have gotten in the way of our work over the course of our engagement.
We speak with an account manager a few times a year for a general update on the status of our systems, when we should consider getting new equipment, etc., and I can call him any time I have questions. Their leadership is also very easy to contact if needed.
What did you find most impressive about them?
Mark (CEO, TechMD) and Sebastian (President, TechMD) are two of the nicest guys you’ll ever meet, and that shows in the people they choose to hire. Their staff is a team of go-getters that want to please. I’ve never spoken with anyone there who hasn’t been helpful, and you can always hear them smiling on the phone. No issue is too small, and no issue is too large.
Are there any areas they could improve?
No, nothing comes to mind.
Advice for potential customers?
They all really enjoy the work that they do, and the more that you understand their philosophy, the better you’ll get along with them. They genuinely care about their clients, so get to know them and they’ll treat you like family.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
"I recommend them all the time.
Showing 81-90 of
93 Reviews
Our Story
Integris is a national leader in Managed IT and Managed AI services, helping SMBs modernize, secure, and scale their digital environments. We go beyond traditional IT to drive digital maturity through cybersecurity, cloud, compliance, and AI-powered solutions. Backed by proven client results, a national footprint, and CMMC Level 2 readiness, we deliver enterprise-grade outcomes with a responsive, people-first approach.
What Sets Us Apart
Governed AI Adoption & Security
Integris’s Managed AI Workspace stops "Shadow AI" with a secure interface similar to ChatGPT and Claude. Your data stays private—never used for public training. Includes expert "AI Office Hours" and a pre-built Use Policy to ensure your team adopts AI safely and strategically.
Proactive, Assessment-Led IT Strategy
Integris avoids reactive "break/fix" IT for a proactive, assessment-led model. By spotting systemic risks early, they build a strategic roadmap that aligns tech with growth. This fixes root causes, not symptoms—turning IT into a strategic investment rather than a recurring emergency expense.
Enterprise Cybersecurity & GRC at National Scale
Integris brings enterprise-level IT and cybersecurity to SMBs using national scale. Get local support backed by a 24/7 SOC and SOC 2 Type II certification. Access vCISO leadership and elite risk management at an SMB price—personalized service meets enterprise-grade security.
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