Integris

BACKGROUND

Introduce your business and what you do there.

I'm the director of operations and philanthropy at an organizational consulting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Integris?

We needed help maintaining our IT systems. We wanted to work with an accessible vendor who could address our concerns. We also wanted a team that could support our capabilities and provide open communication.

SOLUTION

What was the scope of their involvement?

Integris helps us with various tasks within our IT system. The team provides on-site and virtual support. We work with different team members through support tickets. Integris helps us with security training and other cybersecurity initiatives.

What is the team composition?

We work with 3–4 different team members through support tickets.

How did you come to work with Integris?

Integris was already a vendor when I started working at my organization.

How much have you invested with them?

We spend $10,000–$15,000 per year.

What is the status of this engagement?

We started working with Integris in January 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Integris' IT support is great, and their work meets our expectations.

How did Integris perform from a project management standpoint?

Integris meets deadlines and stays on budget. We manage tickets through email.

What did you find most impressive about them?

We're impressed with Integris' flexibility and quick response to support tickets. The team is super knowledgeable.

Are there any areas they could improve?

Integris could always be faster with ticket response times.

Do you have any advice for potential customers?

When looking for an IT vendor, know what you're looking for. Ensure that Integris meets your needs. First, have an internal assessment of your organization to see what Integris can offer.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations for a theatrical company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Integris?

Integris was hired to manage our company's day-to-day IT operations. With over 500 employees, we needed Integris to manage our hardware, software, security, and 24/7 support.

SOLUTION

What was the scope of their involvement?

Integris has purchased a lot of hardware and software for our company. The services they provide are primarily remote, but they will come on-site upon request.

What is the team composition?

Tim is our main point of contact. He handles big-picture roadmap projects. For support, we utilize a support line, and anybody on staff supports us.

How did you come to work with Integris?

During COVID-19, we had to let go of our in-house IT specialist. He moved to Integris, and we followed him.

How much have you invested with them?

We’ve spent between $50,000–$199,000. 

What is the status of this engagement?

The engagement started in July 2020, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since we hired Integris, we've significantly reduced our dependence on one person's expertise. Moreover, moving to a service has been more cost-efficient than having an in-house IT department. We've saved about 20% over having an in-house team.

How did Integris perform from a project management standpoint?

The project management team is very communicative. They have done as directed, and there haven't been any unexpected surprises.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Tim is fantastic. He was in-house prior, so he understands our business and its needs. He understands the specific idiosyncrasies of what we deal with daily.

What did you find most impressive about them?

Integris' biggest strength is having backup and someone in case of emergencies on nights and weekends. Being in the theater business, all of our business happens on nights and weekends.

Are there any areas they could improve?

Integris' urgent support has become much more difficult these days. We used to be able to call the line and get somebody on the phone quickly, but that's no longer the case. We can be on hold for a very long time, such as around 20 minutes.

Do you have any advice for potential customers?

Have a strong relationship with your main point of contact. Someone needs to own your business's specific needs. Support is seen by anybody who works there, and things can sometimes get lost in the shuffle. It’s really important that your main point of contact understands the ins and outs of your business so they can properly explain it to the rest of the support team.

BACKGROUND

Introduce your business and what you do there.

I’m the deputy director at Irvine Nature Center, a nonprofit environmental education organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Integris?

We had a part-time IT manager on-site, but it was becoming too much work for that individual.

SOLUTION

What was the scope of their involvement?

Integris handles all of our server management and anything IT-related. We've transitioned to a cloud-based server management system, and they've started doing a lot more in-depth reporting than we were doing before. They provide mostly off-site services, but a tech comes on-site once a week to help with issues. Integris has also upgraded 40 laptops and PCs to Windows 11. They constantly examine our IT security and ensure we're making the best upgrades and appropriately managing the software.

What is the team composition?

We're primarily in contact with Jake, and we're also in touch with his boss, Jeff.

How did you come to work with Integris?

A member of our board of trustees had previously worked with Integris and recommended them. We contacted them and found that they were a reliable partner.

How much have you invested with them?

We've spent over $250,000.

What is the status of this engagement?

We've been working together since August 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our systems are a lot more secure now that we're working with Integris. We love them, and we're going to continue working with them.

How did Integris perform from a project management standpoint?

They're on time and stay on budget. They send a schedule and updates every week. They're constantly in touch with us to make sure we don't have any questions and that the project is going well. We communicate via email and have check-in Zoom and Microsoft Teams meetings every other week.

What did you find most impressive about them?

We're impressed with their timeliness. We're a small organization, and we don't have any IT support on-site. If somebody has a problem, we reach out to Integris. We can't remember a single time when it's been more than 2 or 3 hours after putting in a ticket that they've reached back out to us. They're on top of things and get things resolved quickly.

We also appreciate their commitment to ensuring they're doing a good job and providing excellent service. They hear us and make changes right away. They're very responsive.

Are there any areas they could improve?

No, they're really great.

Do you have any advice for potential customers?

Be honest from the beginning about what the project looks like and what you want the partnership to look like. Lay the groundwork and be honest about your needs.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager, VP, and security officer at a financial services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Integris?

We wanted to decrease downtime and have a better response from a managed service partner. We switched from a different partner to Integris.

SOLUTION

What was the scope of their involvement?

Integris provides IT managed services, cybersecurity, vendor management, and network security. The team is responsible for handling anything in the IT world for us.

Initially, Integris provided a monthly agreement and gave us three different options for their cost. We've chosen between the three options, and the team has told us exactly what each one contains and covers. We've met with two representatives who have come to our office, talked about the project, and gone back and forth with several questions to ensure they cover everything we look for. Later, we signed the agreement.

Integris has purchased a backup device for us that switches our backups from one company to another since they use a different vendor. That has been the only hardware we've needed to purchase. Integris provides services on-site and remotely.

What is the team composition?

We work with four people from Integris, including Joshua, our strategic account adviser; a senior systems engineer; and Lucas, our client success manager.

How did you come to work with Integris?

We found Integris through a referral. We chose them because of their cost and what they could provide at that cost.

How much have you invested with them?

We spend roughly $27,000 a month.

What is the status of this engagement?

We started working with them in June 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have less downtime, and Integris's response times are faster than those of our previously managed service provider. When we make a phone call, we have somebody immediately address our needs. Instead of waiting a day or two to get a response, we can make a single phone call and have an immediate response. Integris' work has met our expectations.

How did Integris perform from a project management standpoint?

Integris delivers work on time and within budget and communicates well with us. We use Microsoft Teams for video meetings. Integris has a ticket management system that allows us to create tickets. We can also send an email or make a phone call to create a ticket.

What did you find most impressive about them?

Integris's biggest strength is that we have a dedicated person to our account who can call on any day of the week and is familiar with our system.

Are there any areas they could improve?

There's nothing Integris can improve on.

Do you have any advice for potential customers?

You'll be happy after choosing Integris.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Keystone Group.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Integris?

We needed IT managed services.

SOLUTION

What was the scope of their involvement?

Integris provides remote and on-site IT managed services and cybersecurity. The team ensures that we comply with and have the proper security measures. Integris has also helped us set up an ERP system. They referred us to a company specializing in ERP, but Integris has been highly involved in that process. The team has also purchased hardware and software for us.

What is the team composition?

We don’t have a dedicated person, but we work with the same 2–3 people. We work with whoever is available sooner.

How did you come to work with Integris?

We found Integris through a referral.

How much have you invested with them?

We spend about $55,000 a year.

What is the status of this engagement?

We started working with Integris in June 2023, but we had previously worked with them under a different company name.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We rarely have to contact Integris because the setup is so good. The quality of their work has exceeded our expectations, and it's exceedingly rare that we have any IT issues.

How did Integris perform from a project management standpoint?

Integris is always prompt and punctual. They deliver on time and within budget. We communicate using their ticket management system, phone calls, and email.

What did you find most impressive about them?

Integris’ customer service is great. They’re friendly and great people to work with.

Are there any areas they could improve?

We have no complaints.

Do you have any advice for potential customers?

I recommend working with them because they're trustworthy and honest.

BACKGROUND

Introduce your business and what you do there.

I’m the office manager of a dental clinic, Dental Associates Of Marquette.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Integris?

We needed help with our IT infrastructure. Basically, someone to manage all our computers.

SOLUTION

What was the scope of their involvement?

Integris provides IT services for our company. The team manages our hardware and software, including the computers and programs we use in the office. Integris also handles cybersecurity, penetration testing, hosting, and maintenance. The team provides both on-site and remote services.

What is the team composition?

We work with a team called Team Falcon, which consists of 4–5 members. One of them comes more often than others, but whoever is available helps us with our needs.

How did you come to work with Integris?

Integris was already hired when I started working in my position. I believe the team evolved from a previous company.

What is the status of this engagement?

We started working with Integris in 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Integris does an excellent job. Occasionally, we have issues, but the team quickly resolves them. Overall, Integris meets our expectations in terms of performance and service quality. Since our office has grown, the team has grown alongside us. It all has worked out.

How did Integris perform from a project management standpoint?

Integris keeps in contact with us and lets us know what they’re doing. If they need our advice or direction, they ask for it. The team also informs us when a task is completed. We mainly communicate via email and phone calls.

What did you find most impressive about them?

We’re impressed with the scope of what Integris can handle and fix for us.

Are there any areas they could improve?

Sometimes, Integris takes a little longer to respond to our emails or voicemails and let us know they’ve received them. The team typically handles things in a timely fashion, but it would be better if they acknowledged our requests more quickly.

Do you have any advice for potential customers?

Have Integris understand how your business works. It’s important for the team to know if you can’t have your systems down or if your computers are not working properly. Integris must understand how your business runs, which will be the most important factor in your collaboration.

BACKGROUND

Introduce your business and what you do there.

I’m the director of IT at Mid Kansas Pediatric Associates, a private pediatric group in Kansas. I have a nursing background and handle all of our clinical software. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Integris?

We were looking for a new IT service provider to help us quote and implement new servers. We wanted a local provider who could be quick on-site and reliable to address any downtime and our day-to-day needs.

SOLUTION

What was the scope of their involvement?

Integris has replaced the servers we needed then and taken over as our managed service provider. They help us with networking, printing, and application and software needs.

What is the team composition?

We work with 4–6 teammates from Integris, including Doug and Stephen.

How did you come to work with Integris?

Our electronic medical records vendor referred us to them. We had been looking at several companies, and Integris’ pricing was accommodating and reasonable. They came in with the best bid, especially for the servers we needed to replace, so we hired them.

How much have you invested with them?

We’ve spent between $100,000–$250,000.

What is the status of this engagement?

We started working with them in June 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any issues with their work. Their timeliness is excellent; when we submit a ticket, it’s usually completed within the same or the next day.

How did Integris perform from a project management standpoint?

Integris ensures that they utilize a project manager for every project, which is helpful for keeping everyone aware of the steps we’re taking. They also hold weekly or biweekly meetings with everyone on the team. We communicate via Zoom and email.

What did you find most impressive about them?

Their attention to detail is great, and they ensure we’re satisfied. If there’s an issue, they follow up to ensure it’s not recurring and has been fully resolved. We also like their team approach; we’re always getting the same people, so we’re used to the technicians and engineers.

Are there any areas they could improve?

The quote process could be a little faster.

Do you have any advice for potential customers?

Work with Integris as your vCIO so they know your environment, needs, and future needs. The better they know you, the better they can work with you.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of information systems at Community Health Resources. We’re a behavioral healthcare provider in Connecticut. We have over 30 locations and almost 900 employees. We provide behavioral health services to children and adults, including foster care, methadone treatments, and partnerships with the department of corrections.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We were trying to fortify our existing IT department by adding an advanced skill set for infrastructure support.

SOLUTION

What was the scope of their involvement?

TechMD supports our infrastructure. They purchase and support our firewalls, switching equipment, WiFi endpoints, virtual servers, and servers. They also support our switches and routers and monitor our systems.

TechMD provides off-site support but will come out to install equipment when we need their assistance. They build servers for us and manage our support contracts and license subscriptions.

What is the team composition?

We have a sales representative, a designated support person, and a virtual CIO.

How did you come to work with TechMD?

I had been a customer of the company that TechMD took over, so it was an easy transition. I chose to keep working with them because I could count on the support I had been provided, and the expectations continued to be met.

How much have you invested with them?

We’ve spent around $500,000.

What is the status of this engagement?

We started working together in March 2016, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our security posture has improved immensely since working with TechMD. We stay on top of our end-of-life equipment and meet all HIPAA standards and guidelines with the support of TechMD.

How did TechMD perform from a project management standpoint?

Their project management is excellent. They plan and communicate well and deliver on time and within expectations. We use their ticketing system and email for communication.

What did you find most impressive about them?

The way they work together and coordinate efforts is impressive. We meet regularly with our sales representative, designated support person, and virtual CIO. TechMD has a good system in place where my communication with those folks trickles through the organization to purchasing. We have 24-hour support, and they communicate well within their own organization.

Are there any areas they could improve?

They’re working on improving the tools they provide to their customers, which is a move in the right direction.

Do you have any advice for potential customers?

Determine exactly what type of services you expect. There’s so much within IT, such as workstations, help desk and infrastructure support, and budget management. Have a clear idea of the gaps within your organization that you’re trying to fill with TechMD’s support.

BACKGROUND

Introduce your business and what you do there.

I’m the production director at an oil and gas trade publication that has been in business for over 60 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Integris?

We needed to install a new server.

SOLUTION

What was the scope of their involvement?

Integris has been our MSP for several years. The team addresses our service tickets regarding issues with our computers, and the latest project we've worked on was replacing our server, which was out of warranty. 

Integris has gone through the process of calling us a new server and getting it installed. After reviewing and approving the quote, Integris' project manager contacted me to do an onboarding. We had an introductory call, and he laid out in an email the process of who would be doing each of the project's different steps. The team managed backend work apart from me, which took a couple of weeks. Then, two teammates came on-site to install the server's machine.

Integris provides on-site and remote services, and the next project we'll work on is installing new hardware for our users. We've just approved the quote.

What is the team composition?

We've worked with five teammates from Integris: a project coordinator, an engineer who has worked on the technical backend, an infrastructure administrator who came on-site to install the server, another technician, and our virtual CIO.

How did you come to work with Integris?

We've been a client of Integris for many years. We've worked with the team through many iterations of their company.

How much have you invested with them?

We've spent $20,000 on this project.

What is the status of this engagement?

Our engagement with Integris is ongoing, and we worked on our last project from June–August 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The success of the server replacement project is that we're still up and running, and we haven't had the need to call Integris. Things are running smoothly, which I expect from the team because they do such a good job with their preparation and processes.

How did Integris perform from a project management standpoint?

Integris' project management is great. The team's project manager contacted us two days after I approved the quote to get going on the project; that was a good response time. Integris' project manager has laid out the steps and prepared the timeline, which went pretty well. I'm happy with the process. Integris has a quick response time, which is why we've worked with them for so long. We primarily communicate through email and have had a couple of phone calls and Zoom meetings.

What did you find most impressive about them?

Integris' response time to issues has been impressive. I appreciate the team has laid out the process and let me know what to expect. We've had such a long relationship with Integris that we know who our team is. We know who will work with and who to expect to hear from. We've seen Integris' growth over the years, and it's been great to watch and see how they've transitioned.

Are there any areas they could improve?

I can't think of anything Integris can improve on. 

Do you have any advice for potential customers?

I suggest giving Integris a try. Give the team a call and let them know your issues to see how they can work through them. We put a lot of trust in Integris and what they can do for us.