Instant Solutions Lab

BACKGROUND

Please describe your company and position.

I am the Owner of River City Gutters

Describe what your company does in a single sentence.

Seamless gutters

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Instant Solutions Lab to accomplish?

• Create our own custom software to solve communication with customers

SOLUTION

How did you find Instant Solutions Lab?

we worked with Mohsen and his group before.

Why did you select Instant Solutions Lab over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned
• Previous success.

How many teammates from Instant Solutions Lab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

we set out to the design software to communicate with our customers automatically throughout the day to update them with delivery times among other key features

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

oh of the scope of work was successfully completed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There was a delay in the project due to holidays and general scope of work growing or not being initially understood, but it was worth the relatively small wait

What was your primary form of communication with Instant Solutions Lab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have a great ability to adapt.

Are there any areas for improvement or something Instant Solutions Lab could have done differently?

we like frequent communication. There's as good, but not as frequent as we would like. We got heavily involved on a daily basis, and it really springboarded the completion.