Insights Consulting

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager of Predator.ge, a digital gaming and esports platform that provides competitive online games, matchmaking, and community engagement for players.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Insights Consulting to accomplish for your gaming and esports platform?

We hired Insights Consulting to develop a custom game launcher, streamline player management, and build a fully integrated website and backend system that would improve operational efficiency, enhance user experience, and support competitive gaming and esports activities.

SOLUTION

Can you describe the scope of work Insights Consulting handled for your company?

Insights Consulting developed Predator.ge’s custom game launcher, website, and multiuser CRM, delivering an integrated digital ecosystem to manage players, tournaments, and platform operations efficiently.

Regarding features and components, the team built the following:

Game launcher

https://predator.ge/en

Website

https://predator.ge/en

CRM/backend tools

https://predator.ge/en

What is the status of this engagement?

We worked with Insights Consulting from February 2024 to February 2025

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

For our operations and support teams, the final product improved our daily operations by implementing easy-to-use automated services like donations, so payment activity also grew. Additionally, the general server stability was amazing. By having everything done well, the general daily active user count was also high.Overall, we saw a 25%–35% increase in payment activity and a 30% increase in daily active users.

How did Insights Consulting perform from a project management standpoint?

Insights Consulting’s project management was pretty good. We had clear communication, and the team provided regular updates. Moreover, they were very helpful in helping us understand the system and provided us with full staff training.

What did you find most impressive or unique about them?

Insights Consulting did the job from start to end. Our product was fully based on their developed software, so we were amazed by their qualification in all fields.

Are there any areas they could improve?

No, we were happy with everything.

BACKGROUND

Introduce your business and what you do there.

I'm the CFO of NonaRealty, a real estate company focused on property sales and rentals, helping clients find and manage residential real estate opportunities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Insights Consulting?

We needed to design and build a custom website and CRM system that would centralize lead management, improve internal workflows, and give our team better visibility into client interactions and property data.

SOLUTION

What was the scope of their involvement?

Insights Consulting has handled the design and development of a custom website and an internal CRM system for our real estate operations. The scope includes website development with lead capture, integration between the website and CRM, and building a tailored CRM to manage leads, properties, client information, tasks, and follow-ups. They've also worked on system setup, testing, and adjustments based on our feedback to ensure the solution fits our day-to-day workflows.

In terms of features, Insights Consulting has implemented property listing pages, contact and inquiry forms, and integrations that pass leads directly into the CRM. Within the CRM, they've built modules for lead management, property tracking, client profiles, task and follow-up management, and user access controls tailored to our internal processes.

What is the team composition?

We work with 2–5 teammates from Insights Consulting.

How did you come to work with Insights Consulting?

We found them through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, and they were a great culture fit.

How much have you invested with them?

So far, we've spent less than $10,000.

What is the status of this engagement?

We started working with them in January 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After implementing the website and CRM, we've seen clear improvements in how leads and client data are organized and tracked. Our team has reduced manual work, and follow-ups have become more consistent, which has helped us avoid missed inquiries. The centralized system has also improved internal visibility into sales activity and made reporting and day-to-day coordination more efficient.

In terms of metrics, our average lead response time has improved by roughly 30%–40% because inquiries are now centralized instead of coming from multiple channels. We've also reduced missed or untracked inquiries significantly, as all leads are automatically logged in the system. Internally, our team saves several hours per week on manual tracking and reporting tasks, which has improved overall efficiency and coordination.

Moreover, we've seen fewer client complaints related to delayed responses and better internal reporting accuracy. While the revenue impact has been indirect, the improved organization and visibility have helped support more reliable sales activity and client communication.

How did Insights Consulting perform from a project management standpoint?

Insights Consulting's project management has been well-structured and transparent. Milestones and timelines have been clearly communicated, and progress updates have been provided throughout the project. Deliverables have been completed on time, and when small adjustments have been needed, they've been handled promptly without affecting the overall schedule.

What did you find most impressive about them?

What has stood out most about Insights Consulting is their ability to understand our business processes and translate them into a practical technical solution. Instead of pushing a standard product, they've adapted the website and CRM to how our team actually works. Moreover, they've been responsive and flexible throughout the collaboration.

Are there any areas they could improve?

In the early stages, some requirements needed additional clarification as the project scope evolved, which required a bit more discussion. However, once aligned, the team adapted quickly and addressed feedback without delays, so it didn't affect the overall outcome.

BACKGROUND

Introduce your business and what you do there.

I’m a manager at Predator.ge, an arts, entertainment, and music company. We operate Lineage and other online game servers, providing players with fast, stable, and engaging gaming experiences.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Insights Consulting?

We needed help building the full technical foundation for our gaming platform.

SOLUTION

What was the scope of their involvement?

Insights Consulting developed our custom launcher, created a complete website with accounts and payments, and set up and optimized our Lineage and other game servers for a stable, high-performance experience. Their main deliverables included the launcher, website, payment systems, server configuration, databases, security setup, and performance optimization — everything needed to run a stable and professional gaming platform.

What is the team composition?

We worked with 2–5 teammates from Insights Consulting.

How did you come to work with Insights Consulting?

Someone referred Insights Consulting to us. We chose them because our company values aligned.

How much have you invested with them?

The project's cost is confidential.

What is the status of this engagement?

We worked together in August 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After Insights Consulting’s job was done, we had a 25%–30% increase in payment activity. Server performance was much better, and the website they implemented was amazing at its job; it had traffic every day.

How did Insights Consulting perform from a project management standpoint?

Insights Consulting’s project management was excellent. They communicated clearly, kept us updated throughout the process, and always responded quickly to our needs. They delivered all tasks on time and, in some cases, even earlier than expected. We mainly communicated through virtual meetings.

What did you find most impressive about them?

We were most impressed by Insights Consulting’s ability to handle everything end-to-end with real technical expertise. They understood our needs fast, solved problems quickly, and delivered exactly what we wanted. Their responsiveness, professionalism, and attention to detail truly set them apart.

Are there any areas they could improve?

Overall, we were very satisfied. The only improvement would be providing a bit more detailed technical documentation for certain system components. Aside from that, everything was delivered smoothly and met or exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the General Support Officer of Predator

Describe what your company does in a single sentence.

Predator.ge operates Lineage and other online game servers, providing players with fast, stable, and engaging gaming experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Insights Consulting to accomplish?

• Functional website (front-admin)
• game Servers setup
• We hired Insights Consulting to build our complete gaming platform
• Custom launcher

SOLUTION

How did you find Insights Consulting?

Online Search

Why did you select Insights Consulting over others?

Company values aligned

How many teammates from Insights Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Insights Consulting handled the entire technical setup for our gaming platform. They developed a custom launcher with auto-updates and secure login, built a full website with registration, account management, donations, and payment integration, and configured our Lineage and other game servers from the ground up. Their deliverables included the launcher, website, payment systems, server configuration, databases, security setup, and overall performance optimization for a smooth player experience.     

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

payment activity grew by around 30%, daily active users went up significantly, and server stability improved with fewer crashes. Overall engagement and platform performance noticeably increased.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They communicated clearly, provided regular updates, and adapted quickly whenever we needed changes. Yes — all deliverables were completed on time, and in many cases earlier than expected. They were responsive, helpful, and always ready to support us throughout the entire process.     

What was your primary form of communication with Insights Consulting?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was their ability to handle everything end-to-end with real technical excellence. They understood our needs immediately, solved problems quickly, and delivered exactly what we envisioned. Their responsiveness, professionalism, and attention to detail truly stood out.     

Are there any areas for improvement or something Insights Consulting could have done differently?

Overall, the experience was very positive. The only area for improvement would be providing more detailed technical documentation for some parts of the system. Aside from that, everything was delivered smoothly and exceeded our expectations.     

BACKGROUND

Introduce your business and what you do there.

I’m the communication manager of a leading Lineage game server and launcher offering a fast, stable, and unique gaming experience. With a large, active player base, we deliver custom features, balanced gameplay, and constant updates to keep the world engaging, competitive, and fun.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Insights Consulting?

We needed help with our Lineage game server and launcher.

SOLUTION

What was the scope of their involvement?

Insights Consulting delivered a full-stack solution for our Lineage ecosystem. Their work included:
Developing a custom game launcher with auto-updates and secure authentication

• Building a complete website with registration, account management, donations, and payment integrations
• Setting up and optimizing the Lineage game server, including databases, configurations, and performance tuning
• Providing ongoing technical adjustments to ensure stability, security, and a seamless player experience

What is the team composition?

We worked with 2–5 teammates from Insights Consulting.

How did you come to work with Insights Consulting?

We found them through an online search and chose them because they were a great culture fit.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from January–August 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw immediate, measurable improvements after the launch. Player registrations increased by roughly 40%, payment volume grew by about 30%, and overall user engagement improved by nearly 50%. 
The platform became noticeably more stable and active compared to before.Players consistently reported smoother gameplay, faster updates through the new launcher, and fewer disconnects. We also saw a noticeable drop in support tickets related to login, patching, and payments, which clearly showed that stability and user experience had improved.

How did Insights Consulting perform from a project management standpoint?

Insights Consulting’s project management was excellent. Communication was clear, updates were frequent, and they handled every stage of the project smoothly. They delivered everything on time and often completed tasks earlier than expected.

What did you find most impressive about them?

The most impressive part was their ability to handle everything end-to-end with real professionalism. They understood our needs quickly, solved problems fast, and delivered features exactly as we imagined. Their technical skill, responsiveness, and attention to detail made the whole process feel easy and reliable.

Are there any areas they could improve?

The only area for improvement would be even more detailed documentation for some parts of the system. Aside from that, everything was delivered smoothly and exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the founder of fin-alyse consulting

Describe what your company does in a single sentence.

my recent startup of a financial consulting company helps bussinesses analyze their finances and key business metrics, including accounting services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Insights Consulting to accomplish?

• email automation
• custom software for client management
• automated financial analysis module
• automated reporting module

SOLUTION

How did you find Insights Consulting?

Referral

Why did you select Insights Consulting over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Insights Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

our deal with insights consulting delivered a custom software platform tailored for my financial consulting startup, covering the full development from requirements analysis to deployment. the system automates key processes including finantial analysis, calculations of core financial metrics, generation of structured reports and automated communication with clients via emal. the solution was designet to be secure and easy to use. significantly reducing manual work, while improving accuracy of my operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

reduced manual work, improved accuracy and enabled me to scale my services to more clients

Describe their project management. Did they deliver items on time? How did they respond to your needs?

they delivered the project on time and ensured everything was to my liking through communication during the development

What was your primary form of communication with Insights Consulting?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

they were wery friendly and understanding during our meetings

Are there any areas for improvement or something Insights Consulting could have done differently?

no major areas for improvement, they have done everything correctly and according to my requirement

BACKGROUND

Introduce your business and what you do there.

I’m the CFO of CitySmile, a dental care services company. We provide preventive, restorative, and cosmetic treatments for patients of all ages.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Insights Consulting?

We needed to build a custom CRM system that would centralize patient data, streamline appointment management, and improve internal workflow efficiency across our dental clinic.

SOLUTION

What was the scope of their involvement?

Insights Consulting has designed and developed a custom CRM and clinic management system for our dental practice. The system includes patient records management, appointment scheduling, staff role and permission control, treatment tracking, and internal reporting dashboards, all tailored to our day-to-day clinic workflows.We’re a new dental practice and didn’t have any existing systems in place, so Insights Consulting’s work has focused entirely on designing and building the new CRM platform from scratch to support our operations from day one.

What is the team composition?

We’ve worked with 2–5 teammates from Insights Consulting.

How did you come to work with Insights Consulting?

We found them through an online search. Their pricing fit our budget, and they were referred to me.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working with them in April 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Insights Consulting’s new system has helped us organize daily operations more effectively, reduce manual administrative work, and improve appointment scheduling accuracy. As a result, our team works more efficiently and maintains better control over patient records and internal processes.Since the project is still ongoing and has been running for about five months, we’ve already seen early improvements in day-to-day operations, including reduced time spent on administrative tasks, fewer scheduling issues, and smoother handling of patient records, with further optimization planned as the system continues to evolve.At this stage of the ongoing project, we estimate that routine administrative tasks take around 20%–30% less time than before. Appointment scheduling accuracy has also improved noticeably, with far fewer overlaps or missed bookings compared to our initial manual process.

How did Insights Consulting perform from a project management standpoint?

Insights Consulting’s project management has been well-structured and reliable. Milestones have been clearly defined, communication has been consistent, and all planned phases so far have been delivered on time, even as the project continues to evolve.We’ve communicated through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

What has impressed us most about Insights Consulting is their ability to understand our clinic’s real operational needs and translate them into a practical, custom-built system. We’ve also been impressed by their clear communication and flexibility as the project continues to develop.

Are there any areas they could improve?

Since the project is still ongoing, we haven’t had any major issues. Some features have required additional clarification during development, but Insights Consulting has handled feedback well and adapted quickly, which has helped improve the final outcome.

BACKGROUND

Introduce your business and what you do there.

I’m a product manager at Paws, a consumer products and services company. We have an online platform and mobile app that helps pet owners find a partner for their pets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Insights Consulting?

We hired Insights Consulting to build a complete digital platform for Paws.ge — both the mobile app and the web system. Our main goal was to create a reliable, user-friendly solution where pet owners could register their pets, find compatible matches, and communicate safely. We needed a fully custom backend, intuitive UI, smooth user flows, and automated moderation features to ensure pet profiles and interactions remained high quality. Essentially, we wanted to turn our idea into a fully functional platform ready for public use.

SOLUTION

What was the scope of their involvement?

Insights Consulting handled the full development of our Paws.ge platform, from UI/UX design to backend architecture and mobile app development. They built all core features, including pet profiles, matching, search filters, chat, authentication, notifications, and an admin panel. They delivered a complete, ready-to-launch system based entirely on our requirements.

What is the team composition?

We worked with 2–5 teammates from Insights Consulting.

How did you come to work with Insights Consulting?

Someone referred Insights Consulting to me. I chose them because they were close to my geographic location, their pricing fit our budget, they had a great culture fit, and they offered good value for the cost.

What is the status of this engagement?

We worked together from June to December 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After launch, we saw steady user growth, higher engagement on the platform, and positive feedback from pet owners about the app’s ease of use and matching features. We quickly reached our first wave of active users, with hundreds of pet profiles created and strong engagement from owners using the matching and chat features. We also tracked basic metrics such as daily active users, new pet profiles, and the number of successful matches made. These helped us understand early user engagement and platform adoption.

How did Insights Consulting perform from a project management standpoint?

Their project management was smooth and well-structured. They communicated clearly, kept us updated, and delivered the project on time as agreed. We primarily communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

What impressed us most was their ability to turn our idea into a real, polished platform. They understood our vision quickly, communicated clearly, and delivered a high-quality product without needing constant direction.

Are there any areas they could improve?

No, they handled everything well.