Info-X

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Atlantic Pacific Lines, a technology-driven supply chain and transportation solutions company. We offer global shipment quoting, tracking, and tracing through a robust platform and a network of strategic partners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Info-X?

We needed to gain end-to-end visibility across shipments, particularly for container movements, milestones, and exception management. We also wanted to improve data accuracy and reporting to make faster, more informed decisions for both operations and customer communication.Additionally, we wanted to streamline workflow automation to reduce manual touchpoints across booking, tracking, and status updates. We also wanted to enhance our customer experience by providing real-time updates and more transparent communication.Lastly, we wanted to build a more scalable infrastructure that could support growth across multiple trade lanes and service offerings (ocean, drayage, and inland).

SOLUTION

What was the scope of their involvement?

Info-X has supported the technical build-out and operational alignment of our visibility and data infrastructure across supply chain activities. The team has integrated multiple data sources into a centralized platform, including carrier feeds, container tracking systems, and internal TMS inputs. This has ensured consistent, real-time data flow across ocean, drayage, and inland movements.

Moreover, Info-X has deployed a visibility solution that provides milestone tracking, exception alerts, and standardized shipment status updates. The team has also configured dashboards tailored to our operations team and customer-facing needs.

In addition, Info-X has helped automate key operational workflows such as tracking updates, reporting triggers, and exception management. The team has also built custom reporting tools that improve KPI tracking, shipment performance analysis, and internal decision-making.

What is the team composition?

I'm unsure how many teammates from Info-X we've worked with.

How did you come to work with Info-X?

We found Info-X through a referral. We chose them over other options because they offered good value for the cost.¿

What is the status of this engagement?

We started working with Info-X in April 1996, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our work with Info-X has delivered real-time visibility, reduced manual work by 30%–40%, and improved response times, data accuracy, and proactive exception management. We’ve also seen a 25% improvement in response times and a noticeable drop in data errors, leading to stronger overall customer satisfaction with Info-X. In addition, we’ve seen ocean and drayage efficiency improvements.

How did Info-X perform from a project management standpoint?

Info-X has delivered on time. We primarily communicate with Info-X through virtual meetings.

What did you find most impressive about them?

What stands out most about Info-X is how they understand our operations and deliver simple, practical solutions that actually work in day-to-day logistics.

Are there any areas they could improve?

Although our experience with Info-X has been very positive, they could have had a faster turnaround on a few customizations and more proactive communication during certain phases.

BACKGROUND

Introduce your business and what you do there.

I'm the co-CEO of a supply chain, logistics, and transport company. We provide trucking services and instant shipping quotes using proprietary technology, offering real-time rate information and automated tracking for shipments across the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Info-X?

We needed to improve efficiency and provide customers with a pleasant experience working with our company using technology.

SOLUTION

What was the scope of their involvement?

Info-X has been instrumental in developing our technology stack. The team has been responsible for the development, turnaround, and perfection of our platforms, delivering high-quality work that meets all our KPIs.

What is the team composition?

We’ve worked with multiple teammates from Info-X.

How did you come to work with Info-X?

We found Info-X through a referral. We chose them over other options because they had high ratings, their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours..

What is the status of this engagement?

We started working with Info-X in April 2013, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Info-X has delivered work before deadlines. Their work has been cost-effective compared to other products, meeting the required efficiency improvement and customer satisfaction improvement.

How did Info-X perform from a project management standpoint?

Info-X's project management has been excellent and spot-on. We communicate with them through in-person meetings, virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Info-X's commitment has been impressive.

Are there any areas they could improve?

I don't think there's anything they can improve on.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of express ocean logistics, a supply chain, logistics, and transport company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Info-X to accomplish for your NVOCC and freight forwarding operations?

We needed help with all aspects of our business to assist our present employees.

SOLUTION

Can you describe the scope of work Info-X handled for this project?

Info-X has helped us with documentation, accounting, bookings, and imports. The team has been guided by our employees, but has completed the tasks end-to-end.

What is the team composition?

We’ve worked with 6–10 teammates from Info-X.

How did you come to work with Info-X?

We found Info-X through a referral and chose them because they offered good value for the cost.

What is the status of this engagement?

We started working together in January 2006, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Info-X has helped us work with multiple companies, including Oceanic, Asstra, and Express Ocean. The team has helped us reduce errors and save time.

How did Info-X perform from a project management standpoint?

Info-X always delivers on time. We communicate via email and messaging apps.

What did you find most impressive about them?

The individuals that work for Info-X are exceptional.

Are there any areas they could improve?

There's nothing Info-X could improve on.

BACKGROUND

Please describe your company and position.

I am the CEO of NVO Container Line Inc dba Global Logistics USA

Describe what your company does in a single sentence.

Import Export - NVOCC / Freight Forwarder 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Info-X to accomplish?

• Back Office Support
• Workflow Coverage
• Trust

SOLUTION

How did you find Info-X?

1 : 1 contact and introduction

Why did you select Info-X over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Info-X were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Custom / Tailored Made Operational Platform/  EDI Connections /  Customer Platforms 24/7 access / Back Office Support Operational and Financial / Website / continuous system maintenance and development / AI 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Profitbility / Less Stress Business and Individual wise / Flexibility / Increased Productions / stay up-to-date with AI and other developments 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

great communication / quick follow ups / adjustments are quickly processed / 1 : 1 personal contact 

What was your primary form of communication with Info-X?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

professionalism / quality of product 

Are there any areas for improvement or something Info-X could have done differently?

None, they know their product and clients - AAA Company 

BACKGROUND

Introduce your business and what you do there.

I'm a marketer at Integrated Global Logistics (IGL), an international freight forwarder specializing in refrigerated cargo, ocean freight, and trucking. We offer secure, compliant, and timely logistics solutions with a focus on temperature-sensitive shipments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Info-X to accomplish for IGL, especially regarding your refrigerated cargo and ocean freight operations?

We needed support to develop a logistics platform fully customized for all our freight operations, including refrigerated cargo and ocean freight.

SOLUTION

What was the scope of their involvement?

Info-X has automated all our freight operations workflows, including freight rates, rate quote automation, and customs fillings. The team has integrated everything into one logistics TMS platform, which has reduced most of the time from manual entries to automated workflows. The platform handles everything end to end, including rates, documents, shipment tracking, purchase orders, bookings, and billings.

What is the team composition?

We work with 2–5 teammates from Info-X.

How did you come to work with Info-X?

We found Info-X through an online search. We chose them over other options because our company values aligned.

What is the status of this engagement?

We started working with Info-X in January 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Info-X's platform has reduced our booking times by almost 60%, and we've closed 40% more deals than before. My team can focus more on loads and growing more business, and Info-X handles the rest of the operations.

How did Info-X perform from a project management standpoint?

Info-X has delivered everything on time from day one. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

Info-X's exceptional 25 years of experience show that the numbers are real. The team says yes to everything I want in custom in my TMS. Info-X has integrated everything possible, their technology standards are high, and they deliver the best from what they say on paper.

Are there any areas they could improve?

Info-X's on-time delivery and the efficiency of their reporting are really appreciable.