Incognito Worldwide

BACKGROUND

Please describe your company and your position there.

I am an owner of restaurant in NYC

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incognito Worldwide, and what were your goals?

As new restaurant we needed functional website that will also be connected to social media outlets

SOLUTION

How did you select this vendor and what were the deciding factors?

We received an number of recommendations, all outstanding. Responsiveness, dedication, creativity and support were the key factors for us to select this vendor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a few calls to create an outline for our website. All provided recommendations were superb and we very pleased with great experience Incognito-worldwide has in this field. Work progressed very quickly and we were able to participate in each step of the design. Quite a few additional perks were added by Incognito-worldwide that turned out to be most liked by our costumers

How many people from the vendor's team worked with you, and what were their positions?

We worked with two people

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we saw 80% increase in reservations, guests were arriving with already knowing what they would like to eat and they were excited to speak with owners and Chef that were successfully highlighted on the website. Guests love how easy it is to navigate through the website on mobile devices as well.

Describe their project management style, including communication tools and timeliness.

Communication and timeline are beyond expectation

What did you find most impressive or unique about this company?

Professionalism and support

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I'm the owner of Donna M Hammontree, LCSW, LLC, which is a psychotherapy office serving all ages.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incognito Worldwide?

My company needed an on-line presence, and Incognito created and maintains my website and also marketed my company by providing me with blogging opportunities to give me a national presence.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found Incognito when I was trying to market a children's mental health book that I had published.

Describe the project in detail and walk through their service package.

Incognito created my website www.donnahammontree.com, maintains the site, created by business Facebook and LinkedIn accounts, and has been willing to support my marketing in other ways as well. The company responds to my website needs quickly, effectively and efficiently.

How many resources from the vendor's team worked with you, and what were their positions?

CEO Bruce Dugan has been my primary contact though I also work with others on the team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The company always responds as quickly as possible and gets resolution in a timely fashion.

How effective was the workflow between your team and theirs?

Workflow is simple as I have direct and immediate access to the team even if they are working internationally.

What did you find most impressive or unique about this company?

CEO Dugan seems to really care about our relationship and they have gone over and above to earn my trust by being dependable, responsible, and effective.

Are there any areas for improvement or something they could have done differently?

I have no concerns.