Incode Group

BACKGROUND

Introduce your business and what you do there.

I’m the founder & former CEO of Knetic, a backend platform company for enterprise banking, telecom, and gaming. I ran the company for eight years, sold it two years ago, and transitioned in October.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incode Group?

We had about 25 developers on staff. We were looking to outsource some labor that wasn’t core to our platform, but for the implementations for our clients. We hired Incode Group as one of our outsourced groups.

SOLUTION

What was the scope of their involvement?

Incode Group does everything from design to API integrations and UI setup. Their team does all of our AngularJS development, performs our API integrations from our platform to our client platforms, and assist with our clients’ e-commerce needs. They either did design elements for us, or we employed another design provider for UI design. Incode Group would implement our design assets into AngularJS. Our shop set the standards for what our partners use. We used Jira and Slack. Beyond that, they had access to our MySQL and MongoDB and worked with REST APIs and other interfaces.

What is the team composition?

I think we went through 12 engineers, but nine was our largest time size at one time. I had a project liaison who worked with my project managers daily.

How did you come to work with Incode Group?

We found them on Upwork. Incode Group was one of the three groups we ended up hiring. We gave them a majority of the work.

How much have you invested with them?

Depending on seniority, our developer range was between $3,000–$5,000 a month. We spent between $35,000–$40,000 a month, so probably $350,000–$450,000 a year.

What is the status of this engagement?

Our engagement began in February 2017. I believe that they’re still using them to this day.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Incode Group fills the necessary void. We needed laborious work that we needed to outsource. We tried different firms globally but felt that a company based in Eastern Europe would be our best bet. They’re skilled at development at a mathematical basis. Incode Group was creative in terms of how they inputted the platform, which is what we wanted. At the same time, they followed our instructions. We gave them an outline, a due date, and a guide for implementation, which they accomplished.

How did Incode Group perform from a project management standpoint?

Their team worked extra hours to meet deadlines and keep up with sprints. I never heard any complaints from my project managers. In addition to being an agile group ourselves, we used Slack for daily communication and received a report after every two-week sprint.

What did you find most impressive about them?

Incode Group is a professional team. Most of our experience with outsourcing teams overseas has been a constant rotation of developers. We only burned through three developers in 18 months, which is outstanding. Working with other firms, we’ve lost developers every four to five months.

Are there any areas they could improve?

Our biggest challenge is finding the right resources and talents. At the time, there were about 30 to 40 developers that had specialties, but not everything we needed. They didn’t employ any specialists in Ruby on Rails, but that’s more of a function of size. They’re expanding now, but even when a company has 500 developers, clients lose the personal attention they get with smaller firms.

Do you have any advice for potential customers?

Be clear in your documentation. Clients should do a lot of video calls to make sure they understand the project. We spent a lot of time with our liaison to make sure they understood our end goal. A lot of companies build products but aren’t sure what they’re trying to accomplish. Any experienced outsourced developer should know the main goal beyond development.

BACKGROUND

Please describe your company and your position there.

I’m the COO of a startup. We do software development and consulting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incode Group?

We wanted to streamline management and expedite workflows. Our team hired Incode Group to build a CMS in an urgent timeline.

What were your goals for this project?

The CMS needed to provide easy access to the task list and transparently display work updates. We also needed to track for clients, employees, and projects.

SOLUTION

How did you select this vendor?

I received a recommendation for Incode Group as a fast-working team that could tackle the project even with our restrictions. Plus, I was told that they had experience with a similar platform.

Describe the project and the services they provided in detail.

Incode Group built a CMS based on our specifications, implementing scalability, task-assigning and evaluation tools. They designed the UI/UX according to our guidelines. The lead designer drew up sketches and the CTO worked on the project architecture. While we offered a base concept, their team did suggest a few extra features and tweaks that ended up in the final product. The project took around eight months to get to the alpha stage. We’re still collaborating on the beta version release and an upcoming mobile solution.

What was the team composition?

We worked with the project manager, CTO, lead designer, and business developer. Our team communicated directly with developers about feature developments and progress reports.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We stuck well within our budget and the project was rolled out on time. Thus, we’re already using its beta version to speed up management processes and improve intrateam communication. Currently, we’re still getting updates on the project but we’re already satisfied with the work done.

How was project management arranged and how effective was it?

We’ve never had any issues with the team. They deliver progress reports regularly via the project manager. The work has been well-organized; video conferences helped expedite the concept stage. We also communicate via Skype and Slack.

What did you find most impressive about this company?

Incode Group hit the ground running. They’ve met our expectations for functionality and have added features on top of the original CMS.

Are there any areas for improvement?

Their English skills could be stronger, but that’s never impacted the quality of work.

BACKGROUND

Please describe your company and your position there.

I’m the co-founder of a cryptocurrency startup that will help people freely exchange cryptocurrencies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incode Group?

We needed a dedicated development team to develop an MVP for us during our seed stage.

What were your goals for this project?

We needed a fast, trustworthy, and secure crypto-exchange platform with high-speed transaction systems for our next round of investments.

SOLUTION

How did you select this vendor?

Incode Group was recommended to us as a professional, dedicated team with a complete technology stack. They were experienced in platform development and had had many previous successes.

Can you go into detail about the services they provided and the scope of the project?

First, they sketched out all our features and created the platform’s architecture. Second, they conducted extensive research and developed a new user workflow. Realizing we were offering a new technology, they went beyond their scope to offer product guidance. They recently delivered the MVP and will continue to perform maintenance, tweaks, and feature development. I expect the relationship to continue for the foreseeable future.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We haven’t made the platform public yet, but their estimations were pretty accurate, and we didn’t go over budget. The MVP they delivered exceeded our expectations thanks to their fresh, technological approach.

How was project management arranged and how effective was it?

The team is always well-prepared and easy to work with. The project management team members are helpful and keep everything organized. They're constantly available and use various platforms to keep in contact with us. We mainly communicate over Skype, video conference, and Slack.

What did you find most impressive about this company?

They understood our needs and technology stack quickly and provided us with valuable platform development experience. Their design and coding experience produced features we hadn’t even thought about.

Are there any areas where they can improve?

No. I’m delighted with their results.

BACKGROUND

Please describe your company and position.

 I am the BA User Acquisition of a fintech company. 

Describe what your company does in a single sentence.

Fintech company that helps people set joyful personal goals and save for them every month, blending behavioral science, empathetic design, and gamified nudges into sustainable money habits.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incode Group to accomplish?

• Validate the idea through an MVP — a mobile app that turns personal savings into a fun, guilt-free experience. Incode Group handled design, development, and store deployment.

SOLUTION

How did you find Incode Group?

Referral

Why did you select Incode Group over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Incode Group were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Incode Group handled everything from concept to launch — UX/UI design, front-end and back-end development, and store publication.They created the product design, built the mobile app using Flutter, set up the server logic, and deployed the first version to both app stores.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

MVP launch with complete savings flow
Approval and publication in both stores
Early traction and positive feedback confirming market fit

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed the project efficiently, met deadlines, and stayed flexible to our feedback.

What was your primary form of communication with Incode Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Proactive approach and deep understanding of both design and business goals made them stand out.

Are there any areas for improvement or something Incode Group could have done differently?

No areas for improvement

BACKGROUND

Please describe your company and position.

 I am the CMC of an other industries company 

Describe what your company does in a single sentence.

Our military unit provides security for the Ukrainian nation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incode Group to accomplish?

• Build an official website for a military tech unit, to show off what they do and raise money for robotics innovation and battlefield support.

SOLUTION

How did you find Incode Group?

Referral

Why did you select Incode Group over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Incode Group were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work included:
Discovery: clarified the request and created an action plan
- Copywriting: crafted clear and informative content
- Design: developed visual concept and UI layout
- Development: implemented the site using Webflow
- Content structure:
 • Homepage highlighting our mission
 • Sections for each of the three key focus areas:
 - Ground robotic systems (UGV)
 - Smart mining (remote-controlled systems)
 - workshop (repairing drones and robotics)
- Donation integration: added unit requisites and clear calls to action

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website helped us publicly present our mission, demonstrate the main areas of our innovative activities, and start fundraising online. After its launch, the platform became a central communication tool for disseminating information, with a clear structure and calls for support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Clear plan, fast execution, zero delays.

What was your primary form of communication with Incode Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Understood the mission instantly.

Are there any areas for improvement or something Incode Group could have done differently?

No improvements needed — everything was on point.

BACKGROUND

Please describe your company and position.

I am the Web designer of Domivka Vryatovanych Tvaryn

Describe what your company does in a single sentence.

We save animals in need: we find them new homes, treat them, support them, and give them a chance for a better future. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incode Group to accomplish?

• The objective was to obtain assistance in creating a website, integrating a donation system, and performing all technical tasks, such as domain configuration—everything had to be done quickly, accurately, and professionally.

SOLUTION

How did you find Incode Group?

Referral

Why did you select Incode Group over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Incode Group were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Technical tasks:
– connected and configured the appropriate payment system;
– ensured a smooth transition for users from the landing page to the donation page;
– helped select and connect a custom domain;
– optimized performance for both mobile and desktop users.

Incode Group provided full-cycle support for creating a donation-based website on Webflow. The team helped with page layout, responsive design configuration, and content structuring in line with the shelter's needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a fully operational website that enabled the shelter to start collecting donations immediately. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Workflow was clear and well-structured, which helped move things forward efficiently. The site also improved visibility and made it easier for people to support the shelter’s mission online.

What was your primary form of communication with Incode Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Everything was done on time, and the team showed genuine care for the project's social mission.

Are there any areas for improvement or something Incode Group could have done differently?

Experience was positive, but some steps could’ve been explained in more detail to make the process even smoother. Still, the team was responsive and ready to clarify anything when needed.

BACKGROUND

Please describe your company and position.

I am the Manager of Recruiting Centre

Describe what your company does in a single sentence.

Recruitment centre for the territorial defence brigade of the Armed Forces of Ukraine.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incode Group to accomplish?

• Our team needed a tech partner to build our recruitment platform from the ground up — covering design, development, and ongoing support after launch.

SOLUTION

How did you find Incode Group?

Referral

Why did you select Incode Group over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Incode Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to create both desktop and mobile versions of the website — starting from scratch. We received several examples from the designer, then worked closely with the copywriter to write the texts, and finally the developer began implementing the website. The website now functions as an information center for potential recruits and includes a “Support” button that helps raise funds for the recruitment center's needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Site increased visibility, attracted new applicants, and generated donations through the support button.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Workflow was clear and well-structured, which helped move things forward efficiently.

What was your primary form of communication with Incode Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Agility, flexibility, and speed with which the team took action.

Are there any areas for improvement or something Incode Group could have done differently?

We had a great experience, nothing more to add.

BACKGROUND

Please describe your company and position.

I am the CEO of Muraha

Describe what your company does in a single sentence.

Muraha is a Ukrainian digital marketing agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incode Group to accomplish?

• Develop an AI-powered chatbot & automate processes within a CRM system.

SOLUTION

How did you find Incode Group?

Referral

Why did you select Incode Group over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Incode Group were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

An artificial intelligence chatbot adapted to the specific needs of our business and its integration with the CRM system. The project included the development of chatbot logic, API integration, and workflow automation in CRM. The main results of the project were a fully functional AI assistant, automated task flows, and increased efficiency of internal communication.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implemented solution significantly reduced manual workload and response time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The technical expertise of the developer from Incode Group was evident, and the quick turnaround helped move the project forward without delay.

What was your primary form of communication with Incode Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Being able to start the project right after the first contact was really impressive. No delays, no lengthy onboarding, just straight to work. This speed and readiness stood out the most.

Are there any areas for improvement or something Incode Group could have done differently?

There were no problems during the project

BACKGROUND

Please describe your company and position.

I am the Marketing Assistant of Elit-Web

Describe what your company does in a single sentence.

Internet marketing agency provides a full range of services for business promotion, marketing and advertising

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incode Group to accomplish?

• We hired Incode group to assist our client's project in the healthcare industry. The main goal was to create a mobile application from scratch, including UX/UI design, development, and testing.

SOLUTION

How did you find Incode Group?

Referral

Why did you select Incode Group over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Incode Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Incode Group was assigned to develop the first mobile solution in the healthcare sector, with a clear focus on fast delivery, intuitive user experience, and scalability.
The iOS app, built with React Native, included secure registration, location-based access control, and dynamic visual features.
The technology stack included FastAPI, PostgreSQL, and a cloud infrastructure (AWS/GCP) prepared for the potential integration of an artificial intelligence model at a later stage.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The client was satisfied with the results. Incode group demonstrated strong technical expertise, timely delivery and high quality of workmanship. Communication was excellent throughout the process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team demonstrated strong project management skills throughout the entire engagement. 

What was your primary form of communication with Incode Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Exceptional responsiveness - even after hours. Quick responses consistently reduced project-related stress and created a strong sense of reliability and control.

Are there any areas for improvement or something Incode Group could have done differently?

All went well

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Artilab

Describe what your company does in a single sentence.

Artilab is the go-to custom WordPress development company and is loved by clients.  We create high-quality, marketing-ready websites, allowing our clients to focus on their business goals without worrying about the technical side of the business. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incode Group to accomplish?

• Web design
• Web Development and Maintenance

SOLUTION

How did you find Incode Group?

Referral

Why did you select Incode Group over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Incode Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The main results of the Incode group include: 

- Web design and development: Incode group is responsible for the design, development and maintenance of the blog page. This includes creating a user-friendly interface, ensuring a responsive design for optimal viewing on different devices, and updating the layout to keep it fresh and attractive. 

- Adding a chat bot to our website, the chat bot will help optimize the time of our support team, and the user will be able to get a response immediately and even on weekends.

- Special project support: Beyond the usual scope of work, Incode group is ready to support additional projects as needed. This may include updating the design, fixing some issues, or adding new features to our website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved user experience: The redesign of the blog page has led to an increase in user satisfaction, as evidenced by longer sessions and a lower bounce rate. 
• The virtual assistant also helped to optimize employee time.
• Improved website performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently complete tasks within the agreed upon timeframe, ensuring that project milestones are met without delay.

What was your primary form of communication with Incode Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their approach to client relationships is very personal. Although Svitlana has the ability to delegate much of her work to other members of her team, she still prefers to be very involved with her clients. Also, the team was always in touch, even in the evening, they found the opportunity to answer our questions.

Are there any areas for improvement or something Incode Group could have done differently?

I don't think so, we will continue to work with them