Incode Group

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Artilab

Describe what your company does in a single sentence.

Artilab is the go-to custom WordPress development company and is loved by clients.  We create high-quality, marketing-ready websites, allowing our clients to focus on their business goals without worrying about the technical side of the business. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incode Group to accomplish?

• Web design
• Web Development and Maintenance

SOLUTION

How did you find Incode Group?

Referral

Why did you select Incode Group over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Incode Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The main results of the Incode group include: 

- Web design and development: Incode group is responsible for the design, development and maintenance of the blog page. This includes creating a user-friendly interface, ensuring a responsive design for optimal viewing on different devices, and updating the layout to keep it fresh and attractive. 

- Adding a chat bot to our website, the chat bot will help optimize the time of our support team, and the user will be able to get a response immediately and even on weekends.

- Special project support: Beyond the usual scope of work, Incode group is ready to support additional projects as needed. This may include updating the design, fixing some issues, or adding new features to our website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved user experience: The redesign of the blog page has led to an increase in user satisfaction, as evidenced by longer sessions and a lower bounce rate. 
• The virtual assistant also helped to optimize employee time.
• Improved website performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently complete tasks within the agreed upon timeframe, ensuring that project milestones are met without delay.

What was your primary form of communication with Incode Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their approach to client relationships is very personal. Although Svitlana has the ability to delegate much of her work to other members of her team, she still prefers to be very involved with her clients. Also, the team was always in touch, even in the evening, they found the opportunity to answer our questions.

Are there any areas for improvement or something Incode Group could have done differently?

I don't think so, we will continue to work with them

BACKGROUND

Please describe your company and position.

I am the Partnership Manager of Solicy

Describe what your company does in a single sentence.

Solicy is a fast-growing company that provides Blockchain and Software solutions to its customers from all over the world

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incode Group to accomplish?

• Develop and select the best user flow through A/B testing methodologies to maximize conversion rates
• Interface redesign
• Improve UX to help our users quickly achieve their goals

SOLUTION

How did you find Incode Group?

Referral

Why did you select Incode Group over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Incode Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They focused on a general analysis of the situation, gathering requirements, presenting design trends for the upcoming year, and conducting market research. They collaborated closely with our marketing team to identify our users' needs and understand how our solutions could assist them through design. 
Incode also performed quantitative and qualitative research with our audience to better understand their wants. Before proceeding to the design phase, they established clear acceptance criteria to ensure alignment on project goals and outcomes.
As soon as the criteria were in place, Incode presented the user flow and information architecture. After we approved these, they developed a prototype, which was then tested with our users. 
Following A/B testing with our audience, they finalized the design. We were impressed by their meticulous attention to detail at every stage, and we are thrilled with the final design, which we believe will greatly benefit our users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the redesign, we received highly positive feedback from our users. Additionally, we observed a noticeable increase in our Net Promoter Score, which reflects a significant improvement in user satisfaction. The redesigned interface not only met our users' needs but also exceeded their expectations, showcasing a more intuitive and user-friendly experience. 
This increase in NPS is a strong indicator of the positive impact the redesign has had on our user base, and we are very pleased with these results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The management was highly responsive, and our questions never went unanswered. We received regular updates on the project's status, ensuring we were always informed about the progress.

What was your primary form of communication with Incode Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their work process and approach were highly user-focused. They conducted numerous interviews and research sessions with our users, demonstrating a commitment to understanding our audience. We were genuinely impressed by the designers' professionalism and the depth of insights they gathered from quantitative and qualitative research. Their comprehensive approach revealed valuable insights into our users’ preferences and behaviors.

Are there any areas for improvement or something Incode Group could have done differently?

The company delivered at the highest level, and we will be returning for their services in the future.

BACKGROUND

Please describe your company and position.

 I am the Business Development Manager of an it services company 

Describe what your company does in a single sentence.

We're a software development company specializing in creating high-quality mobile and web applications. It offers a range of services, from UI/UX design to full-cycle development for startups and established businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incode Group to accomplish?

• Enhance recruitment process
• Team evaluation and structuring
• Leverage technical expertise
• Knowledge sharing

SOLUTION

How did you find Incode Group?

Referral

Why did you select Incode Group over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Incode Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Incode Group shared valuable insights into team selection, demonstrating strong
technical expertise and prompt communication. Incode Group significantly contributed to our recruitment process by sharing deep insights into effective team selection strategies. Their technical understanding was evident throughout the collaboration, and they were always quick to respond to our needs. The team provided top-notch technical support and consistently offered their expertise, helping us optimize our operations. Their readiness to share knowledge and experience made them an invaluable partner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Incode Group led to several measurable outcomes demonstrating clear progress and success. Firstly, the recruitment process became more efficient, thanks to the expert insights provided by Incode Group, which reduced the time and resources needed to identify and hire suitable candidates. Additionally, the evaluation and restructuring of our existing team significantly enhanced overall team performance, leading to better alignment with project goals and faster project completion times.
Moreover, the optimized team structure increased employee satisfaction, improving retention rates. Lastly, the knowledge and expertise shared by Incode Group empowered our team with improved strategies and best practices, further strengthening our operational capabilities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Incode Group demonstrated excellent project management by consistently delivering items on time and maintaining clear, responsive communication throughout the project. They were highly attentive to our needs, promptly addressing any concerns and providing valuable recommendations to ensure the success of our collaboration.

What was your primary form of communication with Incode Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Incode Group was their exceptional blend of technical expertise, prompt communication, and a proactive approach to sharing valuable insights and knowledge.

Are there any areas for improvement or something Incode Group could have done differently?

The team executed the project at a high level. Nothing to add.

BACKGROUND

Please describe your company and position.

I am the CEO of EAGLE VISION

Describe what your company does in a single sentence.

Software Development and IT Consulting. In other words we bring to life dreams.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incode Group to accomplish?

• Development
• Bug Fixing

SOLUTION

How did you find Incode Group?

Upwork

Why did you select Incode Group over others?

• High ratings
• Pricing fit our budget

How many teammates from Incode Group were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

In summary, the project involves creating an advanced Ad-Sharing Platform with features like map integration, navigation, scanner, low Bluetooth frequency, and a Firebase-based booking system. The scope covers user authentication, intuitive ad-sharing mechanisms, and a robust notification system. Notably, the booking system is intricately connected to Firebase for real-time data synchronization. 
Security, privacy, and user feedback are prioritized, and comprehensive testing, documentation, and deployment plans are in place. The platform is designed for scalability, future enhancements, and ongoing maintenance. Effective project management ensures timely updates, aiming for the successful development of a dynamic and user-centric ad-sharing app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In conclusion, the Ad-Sharing Platform project achieved success through on-time delivery, comprehensive feature implementation, high user satisfaction, seamless booking system integration with Firebase, bug-free operation, and exceptional developer performance. Effective communication, thorough documentation, scalability for future enhancements, and adherence to security standards further contributed to the project's success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am satisfied with the project management as the team demonstrated a clear understanding of my needs and actively embraced my proposals. They consistently delivered project items on time, showcasing a commitment to the agreed-upon timeline. 
The team's responsiveness to my needs was commendable, as they addressed queries promptly and incorporated requested changes efficiently. This effective communication and flexibility in accommodating my input contributed significantly to the overall success of the project.

What was your primary form of communication with Incode Group?

Virtual Meeting

What did you find most impressive or unique about this company?

I am particularly pleased with how the project team manages people, demonstrating strong interpersonal skills and fostering a positive working environment. Their collaborative approach has been impressive, and I've noticed their established partnerships with other companies. 
This collaboration not only showcases their resourcefulness but also assures that there's a seamless option to supplement additional development positions if needed. The ability to tap into a network of skilled professionals enhances the overall efficiency and capability of the team, providing a valuable resource for scaling development efforts when required.

Are there any areas for improvement or something {provider_name} could have done differently?

While the overall experience with Incode Group has been positive, there's always room for improvement and growth. One suggestion for enhancement could be a continued focus on expanding and diversifying their development team. This could involve increasing the team's skill set or bringing in expertise in emerging technologies to stay at the forefront of industry trends.

BACKGROUND

Please describe your company and your position there.

Fast growing ecommerce platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incode Group, and what were your goals?

We are developing ERP systems, including factory management web app.

SOLUTION

How did you select Incode Group and what were the deciding factors?

We have interviewed several candidates and found the best fit with Incode.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We are working on the project e2e. Incode works closely with our product manager and lead developer. We have developed MVP, soft launch version and full version of the desired application.

How many people from the vendor's team worked with you, and what were their positions?

We are working with with one full stack developer, one QA engineer, backed up by project manger.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've reached the project milestones with high-quality code in a timely manner. Once the project is on production, we are able to provide quick responds to any question or issue.

Describe their project management style, including communication tools and timelines.

Communication is smooth, both in video calls and chats. They speak fluent English, and they are professionals.

What did you find most impressive or unique about this company?

The developer we work with is proactive, easily understands our requirements, always suggests ways to improve our system, and resolves issues.

Are there any areas for improvement or something they could have done differently?

Our team is growing but we were not able to hire more developers from Incode. Not easy to expand the team.