Impero IT Services

BACKGROUND

Introduce your business and what you do there.

I’m the proprietor of IRW Solutions, a web technology company in the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero IT Services Pvt. Ltd?

We were working for a client that had some difficulties with a developer and an existing Flutter-based app for iOS and Android. The app was a social media platform for a very niche industry, and it didn’t have some of the things that you would expect from a social media app.

SOLUTION

What was the scope of their involvement?

It was quite a difficult project. Impero IT Services Pvt. Ltd (Impero) had to take on somebody else’s bad work and reverse engineer what was already done.

There were some issues with the app, and it had lots of crashes. Basically, the application didn’t have the functionality that was promised by the previous developer, so we reached out to Impero to fix the issues and add some enhanced functionality.

What is the team composition?

I worked mainly with two members of their team, but there were many others involved. I had occasional insights with the developer, who asked me some direct questions. There was a project manager assigned to us, and the owner was in contact to discuss quotations, timescale, and monetary agreements.

How did you come to work with Impero IT Services Pvt. Ltd?

We initially found them through a Google search. I reached out online to numerous companies, and I went through a few initial introductions, where people tried to sell me things that I didn’t actually want. On the other hand, the owner of Impero had a very laid back approach. He just wanted to understand the problem and how his company could help us.

Then, he put forward a reasonable proposal, which we reviewed. There was never that pressure to sign up for more than what we actually needed, unlike other companies. They understood exactly what we wanted, and that’s what they delivered.

What is the status of this engagement?

The initial contract started in late January, and the NDA was signed in February 2021. We recently finished, so the project was about three and a half months long.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their work was really good; we never had issues. They gave us numerous instances to comment on the project and give feedback, so we were constantly involved and informed about what was going on. They kept time scales, and if we had any issues with how things were going or needed to change something, they were very responsive and just went with it.

Also, everything was good from a qualitative perspective. Actually, we’re now planning a next phase of updates, and we want to partner up with them for future projects.

How did Impero IT Services Pvt. Ltd perform from a project management standpoint?

They were really good. We used Jira for all the tracking, logging, and communication throughout the project. I basically acted as project manager and worked closely with Impero to keep time scales and so on.

What did you find most impressive about them?

I think their most impressive trait was their approach and how attentive they were. They did everything in their power to make sure we were getting what we wanted. After speaking with many different companies, sometimes you get the impression that they can talk, but they can’t necessarily do the work. They’re just promising you things, and then they don’t deliver.

With Impero, their starting approach wasn’t pressured; they weren’t trying to sell us anything. We had a face-to-face meeting very early on so I could oversee the company directly. Throughout the whole project, we had constant contact, feedback, and check-ups to make sure everything was progressing.

Are there any areas they could improve?

I don’t think so. From my perspective, they delivered on all parts — the time, scope, and price were exactly what we looked for.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Haute Digital.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero IT Services Pvt. Ltd.?

We’ve been working with Impero IT on alpine digital signage projects.

SOLUTION

What was the scope of their involvement?

We were looking to establish an online platform for our clients to establish and market directly from digital signage across the European Alps. 

The idea is that there’s a frontend booking system, which users could easily manage and access to manage campaigns with flexibility. The online system would link to digital signage across the Alps.

Impero IT provides both front- and backend development. They’ve handled the whole process.

What is the team composition?

There have been three different people. My first contact was with the CEO. Then we were passed down into different channels, and we worked with two other team leaders. We always have a direct contact, which is nice.

How did you come to work with Impero IT Services Pvt. Ltd.?

We chose them because of their response time. We gave them the concept and they came back with a scope very quickly that was fully documented and well understood. Their communication was perfect, as well. 

We saw they had good reviews on Clutch, and we felt confident with their approach to the project. 

How much have you invested with them?

We’ve spent between $16,000 across two different projects.

What is the status of this engagement?

We’ve been working together since July 2020. The project is wrapping up now.

We’re actually working with them on a second project as well, though it’s completely different from this one.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It’s a bit too early for metrics, but the feedback has been great. We’ve done some testing and had good client response. We have a few partners in ski resorts who we work very closely with, and they’ve given us positive feedback. 

How did Impero IT Services Pvt. Ltd. perform from a project management standpoint?

We use our project management tool on and off, but on the whole, communication has been excellent. Impero IT is very responsive and always available. We mostly ended up speaking over the phone, where it was far easier to discuss the project. 

We gave a lot of creative control to Impero IT — we’re very busy and didn’t have the time to flesh things out every step of the way. We gave the team the scope, budget, and some ideas, and they rolled with it. And so far, everything they’ve done has been good. 

What did you find most impressive about them?

Impero IT is a well-structured, good organization with great communication. They’re efficient and affordable. I don’t have anything bad to say. All of our experiences together so far have been positive.

Are there any areas they could improve?

I don’t have any constructive criticism at the moment.

Do you have any advice for potential customers?

Get in contact with them and discuss your ideas. They’re very honest with their approach to projects. I wouldn’t hesitate to recommend Impero IT.

BACKGROUND

Introduce your business and what you do there.

I work as the technical manager at an educational foundation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero IT Services Pvt. Ltd.?

We use them to develop some aspects of our website and applications.

SOLUTION

What was the scope of their involvement?

We already had a website when Impero IT came on board, we were just having problems with it. The team came in to solve those issues as well as add some more aspects. We wanted to have a section for some specific users to have the ability to download content from the site, which Impero IT developed. They worked on security as well. The site is built on WordPress. 

We also had them update our application. 

What is the team composition?

I worked with two people.

How did you come to work with Impero IT Services Pvt. Ltd.?

I found them through an online search. I talked to the owner initially, and then I spoke to their references, who were all happy with their services. That, as well as their price, is why we decided to work with Impero IT.

What is the status of this engagement?

We worked on this project from December 2018–February 2019, but we still go to them for our development needs.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re pleased with Impero IT’s services — it’s why we’re still working with them after two years. It’s been successful.

How did Impero IT Services Pvt. Ltd. perform from a project management standpoint?

We’re in communication every step of the way, even though there’s a time difference. We use emails, Zoom, WhatsApp, and email to stay in touch. 

What did you find most impressive about them?

I’m most impressed with the timely manner in which they finish projects.

Are there any areas they could improve?

There’s nothing that comes to mind.

Do you have any advice for potential customers?

If you want a lot of details in your project, make sure you have them itemized, and be very clear.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a software company called InZone Limited.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero IT Services Pvt. Ltd?

They created a location-based social media app for us.

SOLUTION

What was the scope of their involvement?

The first stage required them to come up with designs for each screen. They created various styles and formats for me to consider. Then we discussed the UI, how it would work, and what we were looking for.

Once we agreed on how the app would function, they went into the design phase. First, they made the app for iOS devices, and then they started building it for Android devices.

What is the team composition?

The founder of Impero IT Services was involved in writing the initial contract, discussing what I was looking for, and presenting cost options. Then I started working with Mohammed (Project Manager). He is our project lead and has done the design and development.

How did you come to work with Impero IT Services Pvt. Ltd?

I submitted my project to several companies that had good reviews online. They had a lot of positive feedback in their testimonials and their prices were competitive.

How much have you invested with them?

We spent about £8,000 (approximately $11,000 USD).  

What is the status of this engagement?

We started working together in September 2018 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They clearly understand what we wanted to do. They’ve executed well and put our ideas into practice. They’ve delivered exactly what I wanted.

How did Impero IT Services Pvt. Ltd perform from a project management standpoint?

They are very responsive and positive. As the project progressed and I’ve wanted to make changes, they’ve been very receptive to my requests. Whenever I ask them to do something, they are happy to do it and they work quickly. To reach them, I call them on WhatsApp and Zoom when I needed to.

What did you find most impressive about them?

I like that the founder of Impero IT Services is very involved. If I ever have a problem, he is helpful and happy to talk to me. The team itself is very nice and easy to work with as well.

Are there any areas they could improve?

The project has taken quite a long time, but I also wasn’t pushing them with a time limit.

Do you have any advice for potential customers?

They’re very reasonably priced, but when we want to add new things that weren’t in the original scope, the price increased. So new clients should expect to spend a little more than the original quote.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of Blackquest Digital Ghana, an IT company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero IT Services Pvt. Ltd?

We needed help developing a mobile app.

SOLUTION

What was the scope of their involvement?

Impero IT developed a mobile app for making deliveries of general courier services. The app is for Android and iOS. We worked together and built everything from scratch. We defined the scope together with them. There are a lot of features like the tracking of the driver, the package, a payment system, etc. 

We also had to build the backend of the system to configure it to go through the app. The admin system and the backbone was integrated with the app. There was one app for the driver and one for the customer.

They can make requests for receiving or sending packages. The driver can receive the request and provide the services. The admin can also track all the requests coming in, the ones that are closed, and check the cost and revenue. It’s very comprehensive.

What is the team composition?

There was a project manager and two assistants. We initially engaged Impero IT’s business development manager. Once we agreed on the scope, the team was formed.

How did you come to work with Impero IT Services Pvt. Ltd?

We saw them online. We told them what we wanted to do and they prepared something to show us and we were impressed. Their cost was competitive as well. We had four different offers.

What is the status of this engagement?

The project took place from September 2017-August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Impero IT did a good job. It was a very comprehensive scope. The project objectives were all met. The support services were very good as well. The cost was in line with what agreed to before starting the project. 

The feedback we’ve received has been very good. We are looking forward to doing a refresher of the app with some additional functionalities. We will work with them on that.

How did Impero IT Services Pvt. Ltd perform from a project management standpoint?

They worked in an agile methodology. They were very professional. We properly defined the scope together, and from there, they did the tasks and presented it. We signed off and they developed the product. There’s a big time difference. 

We established how we would handle communications. We did video calls, electronic messaging, and email. 

Whenever we wanted a change, we issued a change request. They’d review it and they’d let us know if it comes with a cost or extension of the time. There was one person leading the communication.

What did you find most impressive about them?

They were very responsive. If we had any queries or challenges, they were very forthcoming in terms of working together with us to solve any problems or challenges. The after support was also very good. After we went live, if there were any challenges, Impero IT was very responsive to help us.

Are there any areas they could improve?

In terms of their communication, it would have been good if the whole team handling the project would have been on the video call so we could engage with all of them. It would help the trust stronger. It’d be good if in the kickoff meeting, we could see everyone’s faces.

Do you have any advice for potential customers?

They’re very professional. You can trust Impero IT to deliver. We didn’t have any issues. I recommend working with them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a linguist website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero IT Services Pvt. Ltd?

I needed someone to develop my website.

SOLUTION

What was the scope of their involvement?

Impero IT developed my linguist website where people can learn languages in different language schools around the world. We put together language holiday and language travel experiences. 

If you’re a customer on the website, you can search for a specific language and the site helps you find the right language school. They finished the work I originally asked them to do but I’m still working with them. The website is just being released and not fully live yet.

What is the team composition?

There are three people.

How did you come to work with Impero IT Services Pvt. Ltd?

I found Impero IT through an online search.

How much have you invested with them?

We’ve invested about $10,000.

What is the status of this engagement?

We started working together in January 2020 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m really happy with the website. Impero IT really understands the requirements very well. They take time to really understand. 

The team has a really good design process. They create a workflow and then they tell me how long it’s going to take and they’re pretty accurate. The end product is really good. I’m happy with Impero IT’s services.

How did Impero IT Services Pvt. Ltd perform from a project management standpoint?

Project management is very good. They give very good guidance and deliver the product on time.

What did you find most impressive about them?

Impero IT understands the complexities from the start during the design phase.

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Shop-a-lot App, a retail app. Consumers can use it as a tool to do their shopping and select the cheapest option.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero IT Services?

We needed someone to develop our mobile app. My idea for the app was based on papers that we get with in-store specials from our retailers. I thought it’d be a good idea to take all these specials and put them into electronic form.

We also wanted to create a tool that shoppers could use instead of writing their shopping lists on pieces of paper and sticking them on the fridge.

SOLUTION

What was the scope of their involvement?

Impero IT Services developed a mobile app for iOS and Android. The app allows users to do their grocery, hardware, and fashion shopping, among other things. A lot of people in South Africa are becoming more health-conscious, but they don’t know the ingredient list or the health benefits of certain products. 

The team added functionality that shows the ingredient list when users pick a product so that they can determine if it’s healthy or unhealthy. Additionally, if users search for a loaf of bread, the app will also bring up specials for butter, ham, cheese, etc.

What is the team composition?

I first dealt with the owner of the company, and he introduced me to one of his employees, Mohammed (Project Manager).

How did you come to work with Impero IT Services?

I spoke to developers in South Africa and they didn’t know what I was talking about. I decided to look for an app developer outside South Africa. I looked online and picked Impero IT Services.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from July 2017–March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I launched the app for a couple of weeks and was averaging around 300–400 users at a time. People were happy with the functionality of the app. That was the most important thing. It’s also user-friendly.

How did Impero IT Services perform from a project management standpoint?

We used WhatsApp to communicate. When I had a problem at night, I’d call them, and they’d get up and handle the issue. I moved my app to their server.

There was a delay in the project because I went through a rough patch in terms of finances. Every time they developed something, I paid them. They understood my situation and continued to work anyway.

What did you find most impressive about them?

The good thing with them was that all the related marketing and ideas came from them at no extra cost. The initial idea was mine but all the added benefits were their ideas. That’s what I loved about them. It was such a comfortable experience working with them. 

I paid for the app completely in 2018 and there were some issues I was dealing with. They were so happy to assist me, and they are still assisting me. I’m not very IT inclined, but they really understood me as a business person. They always gave me advice.

Do you have any advice for potential customers?

I was comfortable enough to introduce them to my network of friends.

BACKGROUND

Introduce your business and what you do there.

I’m CEO and co-founder of an app that allows users to discover how sustainable their food products are. They can search for food products for sustainability scorecards that help people become more conscious consumers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero IT Services Pvt. Ltd?

They developed our mobile app for us.  

SOLUTION

What was the scope of their involvement?

They were responsible for building the backend database as well as the searching and scanning features. Their team was also focused on the UX design of the app, taking care of flow and articles presented on our pages. They worked with some foundational code from university students but created the mobile apps essentially from scratch. The final apps were made for both iOS and Android.    

What is the team composition?

We worked with three people from their team, including Raza (CEO). 

How did you come to work with Impero IT Services Pvt. Ltd?

They work closely with another provider that we’re acquainted with. Their team really understood us as a social enterprise and as an early-stage startup. On a higher level, they understood what we were trying to achieve. 

How much have you invested with them?

We spent around €13,000 (approximately $16,000 USD).  

What is the status of this engagement?

We worked together from June–September 2020. Our engagement is ongoing, as they’re still adding new features post-launch.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our customers always comment on the excellent UX. It’s very easy to use and helps busy people make an impact. We have a five-star rating on both the App Store and the Google Play Store. 

The project ran very smoothly because it was clear that they understood what we wanted. They even created some videos for us to further sell our mission to potential investors and partners. That attention to detail was great.  

How did Impero IT Services Pvt. Ltd perform from a project management standpoint?

They completed everything on a very quick timeline. We communicated over Skype and email, finding them very personable. It was always a pleasure working with them. Despite their busy schedules, they always made time for us when we ran into issues. Communication was always open.  

What did you find most impressive about them?

Their open communication helped make this project a true collaboration between our teams. Rather than an impersonal outsourcing solution, they provided a close partnership that we could rely on.  

Are there any areas they could improve?

No, they’ve done a great job considering our timeline and budget.

Do you have any advice for potential customers?

Even if you don’t have the funding to support a development project currently, call them to explore your options. They’re happy to speak with you about your ideas.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Innovate Solutions Group. We’re a small startup specializing in holding portfolios and providing returns to investors based on mutual funds.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero IT Services?

We were looking for someone to finish developing our product. The company we had hired was unable to fulfill the requirements.

SOLUTION

What was the scope of their involvement?

Impero IT Services developed a platform to support our investors. It's customized to our specific needs, with the capability to accommodate many investors. It allows us to manage the mutual funds and all aspects of investments and content for our clients.

What is the team composition?

Mohammed (Project Manager) was my point of contact. He oversaw the team, which included developers.

How did you come to work with Impero IT Services?

The first company we had hired recommended them to us to finish the job. We liked that Impero IT Services was smaller, and they responded quickly during the hiring process.

How much have you invested with them?

We spent $30,000–$40,000.

What is the status of this engagement?

We worked together from January–April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The platform works well and is secure. It flawlessly handles the 200 people we brought in over the last year and is capable of handling more. The team met all the requirements and was adaptable to any changes we made. 

They competently solved the issues encountered by the previous company. They were a great partner for us, and we plan to work with them again.

How did Impero IT Services perform from a project management standpoint?

They were responsive and delivered on time. We communicated mainly via Zoom. 

What did you find most impressive about them?

They were intuitive, providing helpful suggestions throughout development. Unlike any other company I’ve seen, they consistently delivered high-quality products on time and at the quoted price.

Are there any areas they could improve?

The time zone difference was a slight issue, but they did their best to accommodate us.

Do you have any advice for potential customers?

I would gladly recommend them to anyone.

BACKGROUND

Introduce your business and what you do there.

I’m the creator and owner of a self-help developmental resource that encourages users to explore different areas of their lives such as character building, maintaining healthy relationships, emotional resilience, financial literacy, and knowledge surrounding racial equality in the US. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero IT Services Pvt. Ltd?

We wanted to create an app that allowed users to build character on the go. Our goal was to provide curated articles and videos people can access at all times so they can grow as people. The team created the apps and associated landing pages. 

SOLUTION

What was the scope of their involvement?

They were responsible for setting up iOS, Android, and web versions of the app. Additionally, they created a landing page solely for users to discover our app and learn where it can be downloaded. On the backend, they built a panel that allows us to edit information. There’s also a payment integration through Stripe, which facilitates our subscription-based product. 

What is the team composition?

I worked with three people: Raza (Founder & CEO) and two other team members.

How did you come to work with Impero IT Services Pvt. Ltd?

I searched top app developers online and came across their name. After speaking with them, I knew it would be a good fit. 

How much have you invested with them?

We spent about $23,000. 

What is the status of this engagement?

The project lasted from July–December 2020.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is aesthetically beautiful and flows intuitively. It’s still a bit early to measure success, but the app functions and looks exactly how we wanted. We’re very satisfied and would recommend them to anyone that wants to build an app. The quality of the product is impressive.   

How did Impero IT Services Pvt. Ltd perform from a project management standpoint?

I was impressed with the entire team. No matter my question, I received a timely, clear response. We’re in constant communication over email and had as many video calls as we needed to stay on course.   

What did you find most impressive about them?

They were very patient in walking me through the entire process. Their willingness to be flexible with the scope of work and accommodate changes was appreciated. It felt much more like a partnership than an outsourced engagement. They were able to see our points of view and empathize with our needs, working with our vision. 

Are there any areas they could improve?

It may be helpful for them to provide some suggestions regarding potential features to those who are new to app development projects. Because they have the industry experience, it would be great if they could help clients understand everything that could be included. 

Do you have any advice for potential customers?

Don’t be afraid to ask questions if you don’t understand part of the process. That will help you ensure you’re not missing anything.