You, We & IT

Coming to you as peers, not vendors, Impero IT Services is a wellspring of comprehensive professional IT Services at a single source headquartered in Ahmedabad, India with presences in Denmark & USA providing customized services for mobile, software & web development to clients across the globe.

We have built our business by working with clients to ensure the solutions we develop are profitable and useful for them.

With experienced professionals working for us, our forte is to take your requirements, apply our understanding and propose innovative & technical features and enhancements that help you to achieve your goals. We take into account commercial considerations & timeframe with a high level of communication and support.
 

 
$5,000+
 
< $25 / hr
 
10 - 49
 Founded
2011
Show all +
Ahmedabad, India
headquarters
  • B1 301, Westgate Business Bay, SG Highway
    Ahmedabad, GJ 380015
    India

Portfolio

Key clients: 

- Bellevue fire department 

- CMS DeBacker - Law Firm in Belgium

- Tanishq, A TATA Enterprise

- Indian Army 

- Times Of India 

- Remax Reality 

- Archaelogical survey of India

Deeds4kids

This is a practical application for parents to track the activities performed by their children in order to encourage positive behaviour. Finding enough time during the day, balancing parenting and career is a very common problem nowadays whereas if the children are not given full attention to their behaviour and habits then it can lead to a poor-quality life ahead. 

This app lets the parents add their children

and assign tasks to them. The app has in-built tasks which are for improving and maintaining the children’s ethics. However, the parent may also add their custom tasks. On the other hand, we also have a reward system whereas the parents can reward their children as they earn points by completing each task.

Overall, this app has more than 6000 parents, 9000 children and more than 5000 custom tasks.

Designs & Prototype: https://marvelapp.com/3j313a7

Android app: https://play.google.com/store/apps/details?id=com.impero.rewardboard&hl=en

iOS app: https://apps.apple.com/in/app/rewardboard/id1084960289

Scoreboard FR

This is a US based application and the purpose is to raise funds from the citizens for a good cause. This app is used by athletes of schools during their extracurricular activity time.

This is how it works: The athletes go out to the local citizens with a handout in which they show them the purpose of why they are raising funds and ask them to raise funds through buying some products from them. Example of products:

Cookies, popcorn, phone accessories, etc. When the citizens are willing to purchase the items, the athlete adds products to the cart in their mobile app and selects a payment method to complete the order. In return of adding this to the app, the athlete gives those products to the customer physically.

In order to motivate and push the athletes to raise more funds, there are prizes for athletes whenever they hit a target. The athletes are also shown their statistics in the app in comparison with other athletes. This brings a sense/feeling of competition which in return would result in athletes to raise more and more funds.

Designs & Prototype: https://marvelapp.com/4ad4e80

Android app: https://play.google.com/store/apps/details?id=com.o2holdings.scoreboard

iOS app: https://apps.apple.com/us/app/scoreboard-fr/id1384921522

ESP Tiles

This is an Ireland based company which deals with wall & floor tiles. They used to handle sales manually which required a lot of man-hours and efforts to complete each order/transaction.

Their suppliers were having a huge catalogue which displayed all the tiles offered by ESP and they would have to call them to ask whether the tiles were available. Furthermore, they would also have to communicate on how many

boxes, yards or meters they require. This was a long process!

We came up with a solution to reduce these efforts and automate some of their processes.

  1. Firstly, we designed the app to display the entire catalogue in a very easy to use manner. The catalogue now has clear information about each tile and whether they are available for purchase.
  2. Secondly, we provided an option of letting the suppliers add their tiles to cart and check them out by filling their contact details.
  3. Thirdly, we added the favourite feature whereby a supplier can add tiles to their favourites list and access them later.

Designs & Prototype: https://marvelapp.com/4682j0g

Android app: https://play.google.com/store/apps/details?id=com.esptiles&hl=en

iOS app: https://apps.apple.com/vn/app/esp-tiles/id1456755457

DRIVKRAFT

A Denmark based company in the mindfulness industry. Their team of experts work on treatments such as Yoga, Reflexology, Body Therapy, Mindfulness, Nutrition, Pregnant massage and many more.

Their prices and treatment tools are the best in class. You should try them out if you’re based in Denmark.

Website link: https://www.drivkraftkbh.dk/

Songy

Our client is a singer who came up with an amazing idea of singing for people for their occasions such as birthday, anniversary, graduation, etc.

The app lists songs of different category and the user can go for customising it. Example: A user can request a song for his best friend’s birthday. The user can then download the song and gift it to his friend.

Design & Prototype: 

href="https://marvelapp.com/40d271e">https://marvelapp.com/40d271e

Android app: https://play.google.com/store/apps/details?id=com.songy

Money Doctor

Are you one of those who are finding it difficult to track your expenses? Well, this app will be your solution.

Money doctor app lets you add your expenses for each month or custom period and generate reports of all your expenses. Each transaction will have details of where it was spent and for what purpose. This report then helps you to identify whether you are going in the right direction or you need to stop the

unnecessary expenses. 

Furthermore, many of us have expenses of both, office and personal. This app also allows you to differentiate your personal and office expenses and the reports are then generated separately in order to keep you organised.

Designs & Prototype: https://marvelapp.com/530h0d3

Android app: https://play.google.com/store/apps/details?id=com.squareroot.moneydoctor&hl=en

Stylaaa - The Online Salon

www.stylaaa.com is a platform where artists can showcase their work and be found by customers for their grooming needs.

A very flexible system where artists can show their work, add their services, prices and also select whether the services are available at the customer's location.

We all know how each of us is so careful when it comes to grooming. Finding the right

artist will not be a problem anymore because customers will be able to find artist, see how much they have been rated by other customers and see their work before they start the booking process.

Reviews

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Mobile Development for Social Singles Connection App

“They have exceeded our expectations by developing a firm baseline for the project.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2017 - Ongoing
Project summary: 

Impero IT Services Pvt. Ltd developed a mobile app that enabled singles to easily find each other. Users could check into restaurants or other locations, set their preferences, and search for nearby singles.

The Reviewer
 
1-10 Employees
 
Farum, Denmark
Tina Olsen
Sales & Marketing Manager, Demann Aps/We App It
 
Verified
The Review
Feedback summary: 

From the start, Impero IT Services Pvt. Ltd had a strong understanding of the project goals. They suggested several solutions to overcome unforeseen hurdles, including a way to effectively use the Google Maps API. While they could’ve provided more detailed timelines, they excelled technically.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the marketing director of a Danish company that specializes in marketing, advertisement, and event management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Impero IT Services Pvt. Ltd?

I had a concept for a mobile app that allowed singles to find other singles at nearby restaurants. I approached Impero IT Pvt. Ltd to build my idea.

What were your goals for this project?

The main objective was to develop the app. Once I told them my idea, they helped me understand all of the app’s scenarios and suggested the best solutions to implement my concept.

SOLUTION

How did you select this vendor?

Raza Noorani (CEO, Impero IT Pvt. Ltd) was in a business group with my partner, so we reached out to him for some potential solutions. They provided us with a splendid way to realize our idea. After such a productive conversation, we decided to continue the project with them. 

Describe the project in detail.

Impero IT Services Pvt. Ltd developed our mobile app for singles. People can use the app to check into locations (e.g., restaurants, etc.) and find other singles who’ve also checked in; likewise, users can easily find them, too. The app also allows users to rate places where they’ve checked in, set their favorite locations and other preferences, and then access available offers for those spots.

What was the team composition?

During the initial phase, we were in touch with the CEO of the company. Afterward, we communicated with the project manager during the development process for work updates. They also had a team of five members working in the background.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Realizing this idea has been a success in and of itself. We’re finally ready to launch our singles app, and we are excited to see people using it. As a marketing company, we plan to enroll at least 10,000 users in the next couple of months to start using the app.

How effective was the workflow between your team and theirs?

The project manager assigned to our project provided us with regular development updates. I am delighted with their development strategy and execution process. We were able to communicate seamlessly over WhatsApp, Skype, and email.

What did you find most impressive about this company?

They understood the concept really well and suggested the best alternatives to my ideas, all of which were very efficient from technical perspective. For instance, when my Google Maps API billing increased, they were quick to find a solution by judiciously managing the API calls without affecting the UX. They have exceeded our expectations by developing a firm baseline for the project and inspiring confidence for the future.

Are there any areas for improvement?

They could have provided more detailed timelines so that we could better schedule the user testing. Testing an app like this requires prior planning as we have to imitate real-life scenarios, which could be better planned if anticipated properly.

5.0
Overall Score It was a very good experience.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Sometimes there were delays due to an undefined schedule.
  • 5.0 Cost
    Value / within estimates
    They were very cost-effective.
  • 5.0 Quality
    Service & deliverables
    They delivered well-tested work.
  • 5.0 NPS
    Willing to refer
    We've already referred them to a few friends and associates.

Mobile App Dev for LED Energy Awareness Solution

"I will definitely go with them again for future projects."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2017 - Oct. 2018
Project summary: 

Impero IT Services Pvt. Ltd created a mobile app with an energy calculation UI based on variable user inputs.

The Reviewer
 
1-10 Employees
 
Athens, Greece
Alkis Mitsotakis
Founder, ledapp
 
Verified
The Review
Feedback summary: 

Their app development earned industry awards and help the business win new contracts. Impero IT Services Pvt. Ltd is an experienced and accountable team and they can be trusted to deliver on time.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the founder of ledapp. We aim to save energy and reduce carbon dioxide emissions by implementing technology to reduce consumption and use LED bulbs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Impero IT Services Pvt. Ltd?

I had an idea for an app which could provide energy consumption statistics for conventional bulbs and make users aware of their potential energy savings if they switched to LED bulbs.

What were your goals for this project?

We wanted a system that would help users to fully understand lighting usage, energy consumption, and related costs and savings.

SOLUTION

How did you select this vendor?

One of my friends had worked with them previously, so I approached them with my idea for app development. They offered a proposal with the scope and effective price for a smooth development solution, so I chose them.

Describe the project in detail.

They created an app with an energy calculation UI. The system supports variable inputs for bulb type and usage per day.

What was the team composition?

During the initial phase, we were in touch with a business analyst to define our specifications for the project. Later, their project manager coordinated with us for development processes with work updates for the frontend and backend developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We earned third place in the 2018 Athens Startup Awards. We’ve won contracts with two utility providers.

How effective was the workflow between your team and theirs?

Their project manager provided us with updates on progress each week. We received our project on time with the desired functionality.

What did you find most impressive about this company?

I’m impressed with their experience in mobile app development and optimization. Working with them was a substantial and positive experience. I will definitely go with them again for future projects.

Are there any areas for improvement?

No, we’re completely satisfied.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev for IT Services Company

“Impero IT Services Pvt. Ltd. impressed me with their extremely quick response times.”  

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
March 2017 - April 2017
Project summary: 

Impero IT Services Pvt. Ltd. designed and programmed a mobile app from scratch. Built for the Android platform, it functionally serves as an indexing tool to organize a client’s private 3,000-book library.

The Reviewer
 
1 - 10 Employees
 
India
General Manager, IT Services Company
 
Verified
The Review
Feedback summary: 

Impero IT Services Pvt. Ltd. delivered a final version of the mobile app that secured complete customer satisfaction from the intended end use. From standing out from competitors during the search project to effective project management and a successful launch, they excelled throughout. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the general manager at a company that provides IT services. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero IT Services Pvt. Ltd.?

We hired Impero IT Services Pvt. Ltd. for mobile app development to support a project for our client. 

SOLUTION

What was the scope of their involvement?

One of our clients required a mobile app for his library, which includes almost 3,000 books. He wanted an app to identify which books he already owned so that he could organize his collection.

 Impero IT Services Pvt. Ltd. designed and developed the entire app from scratch. They built the product for the Android platform. We didn't have to provide them with any wireframes or designs.

What is the team composition? 

I don't know how many teammates worked on the backend, because I only interacted with one person. Impero IT Services Pvt. Ltd. assigned a project coordinator to interface with me. 

How did you come to work with Impero IT Services Pvt. Ltd.?

During my search process, I used Google to find companies based in India that could develop our mobile app. I contacted a few different vendors, and Impero IT Services Pvt. Ltd. was the best option. They were much better than any of the other vendors I considered. 

How much have you invested with them?

We spent $500–$600. 

What is the status of this engagement?

We worked together between March–April 2017. The project was ready to launch in about three weeks. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our client was completely happy with the results of Impero IT Services Pvt. Ltd.'s work. No changes were required for their deliverables. 

How did Impero IT Services Pvt. Ltd. perform from a project management standpoint?

Impero IT Services Pvt. Ltd.’s performance from a project management standpoint was excellent. We would normally communicate with them through WhatsApp or email. They contacted us regularly. 

What did you find most impressive about them?

I haven't tried any other companies, so I don't have a point of comparison. Impero IT Services Pvt. Ltd. impressed me with their extremely quick response times. 

Are there any areas they could improve?

No, there's nothing they need to improve. Impero IT Services Pvt. Ltd. did quite a good job at everything throughout the engagement, from project management to delivery.

Do you have any advice for potential customers?

I don't have any advice at this time. 

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Sporting Club Organization

"I was impressed by their professionalism, cost, and transparency."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - Sept. 2017
Project summary: 

Impero IT Services Pvt. Ltd designed and developed a mobile app that automatically tweets game scores and updates. 

The Reviewer
 
1-10 Employees
 
Dublin, Ireland
Sarah Scully
Owner, Clubman Live App
 
Verified
The Review
Feedback summary: 

The app spread to multiple sporting clubs, attracted 500 downloads, and earned widely positive feedback. Impero IT Services Pvt. Ltd set up an efficient workflow, implementing feedback quickly and communicating regularly. Their transparent planning and reasonable pricing set them apart. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the director of The Clubman App and an active community member of the Gaelic Athletic Association, an international amateur sporting and cultural organization focused primarily on promoting indigenous Gaelic games. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Impero IT Services Pvt. Ltd?

We hired Impero IT Services Pvt. Ltd to develop a native mobile application that integrated with Twitter APIs. 

What were your goals for this project?

Each club dedicated resources to updating their game scores on Twitter; we wanted to save human effort by automating this process. We also wanted to remove human error and eliminate formatting mistakes while allowing anyone to tweet accurate game scores in real time. 

SOLUTION

How did you select this vendor?

We found them online, where their reviews seemed decent. We sent them an inquiry, and they replied promptly. After discussing the problem, they researched Twitter APIs and responded quickly with possible options. Their quote was reasonable and their communication was professional. 

Describe the project in detail.

Using our unique template, the app dynamically creates tweets and pushes them to all our followers. It effectively manages time calculations, player replacement, goal updates, fouls, and half-times. They also created universal formats for each of these events. The interface has intuitive graphics, so all our users need to do is click.

What was the team composition?

We dealt primarily with our project manager and client communicator. We had one UI/UX designer, one Android and one iOS developer, and one backend developer who specialized in .NET. We also had a tester who provided QA. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The results were better than we expected. Most of our clubs now use this app to update their followers with live scores. We had more than 600 downloads. Since club managers only use the app, that's a great figure. Overall feedback is positive, so we achieved what we needed.

How effective was the workflow between your team and theirs?

We communicated using WhatsApp. Our project manager was always available, and we never had problems because of the time difference. Their team promptly implemented the necessary updates, especially when we needed to make urgent changes after releasing the app.

What did you find most impressive about this company?

I was impressed by their professionalism, cost, and transparency. Their rates were unbeatable; they built an app for just 30% of what local companies charged. They also gave us the entire source code after the final payment, as per their standard practice. That was impressive.

Are there any areas for improvement?

Twitter disabled our API because of the large number of automated tweets originating from our platform. It took three days to convince them that the tweets weren't spam. It would have been great if Impero IT Services Pvt. Ltd had anticipated this issue. However, I'm not sure if that was their fault.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    It was delayed by a week, which wasn't bad for an IT project.
  • 5.0 Cost
    Value / within estimates
    It was excellent.
  • 5.0 Quality
    Service & deliverables
    It was excellent; we got what we needed.
  • 5.0 NPS
    Willing to refer
    I have already referred one client to them.

Automated Big Data Reporting for Fleet Management

“Impero IT Services Pvt. Ltd is impressively solution-oriented.”

Quality: 
4.0
Schedule: 
3.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Feb. 2019
Project summary: 

Impero IT Services Pvt. Ltd provides customized weekly driver reporting for fleet management. They developed, optimized, and ran big data queries, plotted graphs, scheduled reports, then put the fully tested solution into production.

The Reviewer
 
11-50 Employees
 
Wavre, Belgium
Vincent Martinot
Managing Director, Eureca mobile Masternaut
 
Verified
The Review
Feedback summary: 

Impero IT Services Pvt. Ltd fulfilled the requirements of the engagement by delivering fully automated weekly driver reporting to the end client. They demonstrated dedication to customer satisfaction through responsive correspondence. Deadlines are an area for improvement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Eureca Mobile distributes Masternaut fleet management solutions in the Benelux Union (Belgium, the Netherlands, and Luxembourg). Masternaut is Europe's leading mobile resource management provider. We specialize in vehicle and asset tracking as well as mobile workforce applications.
 

 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Impero IT Services Pvt. Ltd ?

We needed customized reporting based on the Masternaut API for one of our clients. 

What were your goals for this project?

Our objective was to deliver weekly driver reporting to our client's divisions.

SOLUTION

How did you select this vendor?

We chose them based on our positive previous experience working together.

Describe the project and the services they provided in detail.

After drafting the requirements, we analyzed the API. Impero IT Services Pvt. Ltd created and optimized Big Data clusters, then built, ran, and optimized big data queries. They plotted graphs and scheduled email reports. Finally, they handled testing and production to roll out the solution.

What was the team composition?

We worked with developers, testers, and a project manager from their team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

In line with our expectations, Impero IT Services Pvt. Ltd delivered the automated reporting our client needed. 

How was project management arranged and how effective was it?

Impero IT Services Pvt. Ltd is an offshore team, so they worked with us remotely.

What did you find most impressive about this company?

Impero IT Services Pvt. Ltd is impressively solution-oriented. I appreciated their responsiveness to our client.

Are there any areas for improvement?

The deadlines were not always met.

4.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development of Custom Sports Stats App

“They're very flexible, and I couldn't rate them higher.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - Dec. 2017
Project summary: 

Impero IT Services designed and created a native mobile apps for iOS and Android that help coaches track player stats and teach fundamentals.

The Reviewer
 
1-10 Employees
 
Kilkenny, Ireland
Ciaran Stone
Founder, Smart Stats Limited
 
Verified
The Review
Feedback summary: 

Since launch, the apps have gathered 5,000 downloads and 10,000 player records. The Impero team prioritized the end user and provided guidance on usability, functionality, and marketability. They worked efficiently with an emphasis on positivity and transparency.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a company that provides software to individuals and organizations that facilitates sports player development and training at a young age.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero IT Services?

We needed assistance executing on our idea and creating apps for iOS and Android.

SOLUTION

What was the scope of their involvement?

Impero built native apps for iOS and Android that allow coaches of all different sports to assess players and teach fundamental skills. They created the platform so a coach can input a result in the most user-friendly way possible. That information is then stored on the back-end, which I have access to, and all that information is collated. The granular information is gathered into thousands and thousands of players, and you can get real data from it. It's a native app.

What is the team composition?

I liaised mainly with our project manager, Raja. We worked very well together. He was almost always available and would pass me off to another manager on the rare occasions he wasn’t. In those circumstances, the new contact was completely up-to-date on our project. Altogether, their team was about 10 people.

How did you come to work with Impero IT Services?

We were unhappy with a previous vendor in Ireland, and pricing for outsourced development in the area is extremely expensive. We looked at offshore companies for a less expensive, more reliable option. I contacted a few different companies and was very happy with Impero. Their portfolio, staff, and cost structure made them a very reasonable option. I've been dealing with them for a good while now, and they're very honest. They consistently follow through on their promises and stand by their initial quote. They're very flexible, and I couldn't rate them higher.

How much have you invested with them?

We spent £15,000–£20,000 ($18,500–$24,700).

What is the status of this engagement?

We started working together in June 2017, and the project ended in December.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since launching the apps, we have about 5,000 downloads. Coaches use the app for a large number of players, and we have about 10,000 players registered with the app so far. We’re measuring the amount of player/coach engagement and looking to expand as we move forward.

How did Impero IT Services perform from a project management standpoint?

The communication was stellar, and they were consistently available when we needed them. They were honest, friendly, and forthright with any concerns that came up. We’ve worked with companies in the past that don’t value transparency, and Impero was a refreshing change of pace.

They also took time to understand the details of our project, even before we formally agreed to bring them on. They were meticulous and provided substantive input on the app’s usability/functionality. I felt that they understood my goals and trusted them to build apps that reflected them. Communication was mainly through WhatsApp, Skype, email. I used TestFlight for testing the apps on my end.

What did you find most impressive about them?

We really appreciated their honesty, friendliness, and attention to detail from the start of the project. They're genuinely nice people and they’re very good at their jobs.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

I'd say just give them a call. Their appeal is very self-explanatory. They’re very professional and they stand out from their competitors. Get them on the phone, connect with them, and you'll see the difference.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web and iOS/Android Dev for Table Ordering Service

“The engagement has been very smooth. Effective communication has been one of our strongest working points.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2015 - Ongoing
Project summary: 

After building a proof of concept, Impero created two Android apps, one iOS app, and an ASP.NET web framework for a table ordering service platform.

The Reviewer
 
11-50 Employees
 
Newport Beach, CA
John Mizerek
CEO, Payfrit
 
Verified
The Review
Feedback summary: 

The apps have gathered a great deal of positive feedback on the App Store and Google Play Store. Despite a sizeable time difference, the Impero team communicated reliably and designed a UX/UI consistent with the client’s vision.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the acting CEO and sole founder of Payfrit, a restaurant and hospitality app. We bring the table ordering capabilities of a tablet like Ziosk to the customer's mobile device. Our first live version is now set to launch after spending about two years on development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Impero IT Services?

I needed a company that could execute on my ideas and my vision for Payfrit. This included mobile app development, web development, and backend management.

SOLUTION

How did you select this vendor?

I initially sent out an RFP to over 60 companies I personally sourced online and out of 15 suitable responses, Impero’s stood apart from the rest. They communicated very effectively right from the first email. Raza’s (Business Development Manager, Impero IT Services) understanding of and enthusiasm for the project actually led him to create a proof of concept (POC) demo on Android before they were even awarded the project. After seeing his initial response and how well he understood our long-term goals, it was immediately obvious that they were qualified to take on the project.

Can you go into detail about the services they provided and the scope of the project?

Impero oversaw frontend and backend development of two Android apps, one iOS app, and an ASP.NET web framework. They also integrated with various third-party APIs including AWS.

What was the team composition?

Raza led the team and a senior iOS developer served as second in command. There was also a team of about six developers that worked on the project. I communicated with all of them as needed.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve gotten great feedback on the App Store and the Google Play Store from both restaurant customers and end users alike. The layout is consistent with what we envisioned.

How was project management arranged and how effective was it?

I primarily communicated directly with Raza and he liaised with the rest of the team, as they weren't as well-versed in English. The engagement has been very smooth. Effective communication has been one of our strongest working points.

What did you find most impressive about this company?

Despite a significant time difference, they’ve communicated effectively and worked collaboratively.

Are there any areas where they can improve?

I would love if they were to open a local office!

5.0
Overall Score I'd give them 6 if I could.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have already recommended them several times.

iOS App for Point of Sale Multimedia Displays

“What I liked was they were always a step ahead of us.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - June 2016
Project summary: 

Impero replicated an iOS app that previously only existed in Windows and Android. The web-based app player continues to function even if it crashes or loses Internet connection.

The Reviewer
 
1-10 Employees
 
New York, New York
Ahmed Shafei
Co-founder, Cloud Pixel
 
Verified
The Review
Feedback summary: 

Impero created the iOS app within the deadline. With expertise and responsive communications, they delivered focused and professional service and impressed with their proactive approach.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Cloud Pixel is a cloud-based digital signage provider. We give our customers a way to install and manage their digital signs directly from the cloud. They can have five or 200 different locations and they’ll be able to push content to those screens directly from the cloud. I’m one of the founders. I focus mainly on solutions architecture for new clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero?

We had a Windows and Android player, but we didn’t have a player that would work on iOS devices, yet. A lot of our customers want iPads by the register so that their customers can pay for the product, look at the other products that are available, and take surveys.

SOLUTION

What was the scope of their involvement?

The interface of the application was pretty minimal. The on-screen display is managed by the control panel of our web-based app, which was pre-existing. It’s an empty screen and you push the content to it. Our main concern was that we didn’t want to make any changes in our existing system; we wanted the new player to work exactly like the old player. We wanted to run it as a background service that would make sure the application is open all the time. If it crashes, it automatically opens again.

It’s the same idea as the Android OS. The onscreen keyboard comes up automatically when you touch the screen. We’ve had problems in the past with different devices and different OSs but they addressed that. We want the iOS app to communicate with our servers the same way the other devices communicate and be able to get the updates within seconds. As soon as the content is downloaded, it’s cached so even if you lose Internet connection with the server, the player should continue to play the same way.

Impero was given the existing code, and they worked with our lead developer to complete the app.

What is the team dynamic?

I worked with Raza [Noorani, Owner, Impero IT Services] and one developer.

How did you come to work with Impero?

I found them online. I emailed 5–6 companies and Impero was the first to call us back and give us references. They did a lot of discovery to find out how the product needed to be made, and we liked what we saw.

How much have you invested with them?

We spent between $12,000–$15,000.

What is the status of this engagement?

We started working with them in March 2016, and the project was completed in June 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had it in the App Store and then we pulled it out. We have one client that is currently using the product. The business we were going after was a major store chain, and we didn’t end up getting that business. We’re focusing on the healthcare industry now, and once we’re done with that, we’ll go back to the retailers to try to sell it to them. We have Windows, iOS, Android, and Chrome OS players available now.

How did Impero perform from a project management standpoint?

I really liked working with them. Raza gets things done. He was very professional, and I liked working with him. They were very good with the timelines. They are nine hours ahead of us. When I woke up in the morning, there was always something waiting for me. They were either asking questions or wanting my feedback. We used email to communicate.

What did you find most impressive about them?

What I liked was they were always a step ahead of us. I’ve worked with a lot of developers and usually, they get sidetracked. They’re thinking about new features that have nothing to do with the current requirements, but Impero was really focused. I also liked the fact that I would get up in the morning, and Raza would have communicated with me during the night to keep me updated.

Are there any areas they could improve?

I wish they were a little cheaper from a business point of view.

I also wish they offered more services. I’ve asked them for new technologies, but they don’t have the right personnel to do other projects I’ve given them. I wish in the near future they would expand their team a little bit. We were looking for cross platform dev work similar to Electron (which includes JavaScript, HTML, CSS applications) that they can compile and run on Windows, Mac, and Linux. There are a lot of those cross-platform programs that they don’t have the personnel for.

5.0
Overall Score I enjoyed working with them. They’re professional and know what they’re doing. I liked the fact that they were honest with us when they couldn’t do something.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re always there. I was able to send Raza an email or connect with him on WhatsApp, and he responded quickly.
  • 4.5 Cost
    Value / within estimates
    I’m comparing them to companies in the US. I know there were cheaper options, but I don’t know if they would provide the same quality.
  • 4.5 Quality
    Service & deliverables
    They did a good job.
  • 5.0 NPS
    Willing to refer
    I’ve already referred them.

Offline Weight Calculator App for Forestry Company

“I described the challenges of our working conditions, and Impero IT understood how to code the app to make it work.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Jan. - Mar. 2017
Project summary: 

Impero IT built a bespoke offline app that calculates the weight of logs for transport via helicopter, which helped address logistical challenges. The team completed versions for iOS and Android.

The Reviewer
 
11-50 Employees
 
Vancouver, Canada
Madden Sarver
Director, Sarver Wood Fibre
 
Verified
The Review
Feedback summary: 

Impero IT factored in the unique working conditions of end users, creating a simple and effective user interface. This impressive design helped offset issues at the start of the project. The initial pace was slower than expected, but Impero IT listened to feedback and expedited the process.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a director in a forestry company that does remote, dirty, heavy-labor work. For example, we remove trees from the bush via helicopter during winter. Right now, we’re fighting forest fires and have a bunch of people out on the lines putting them out. We also do power line clearing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero IT?

We had an idea for an app for our workers who were cutting trees in the bush. They were trying to weigh what we call logs, or pieces of trees, that were being hooked up to helicopters. Air lifting logs that were too heavy would bring our productivity down and affect our overhead.

Our workers needed an app that they could quickly open on their phones. Because we work out in the bush and have very spotty service, the app couldn't rely on the Internet. Another challenge was the fact that searching for “log weight” or similar keywords online would yield results that were always related to dieting. Given that it’s a seasonal field, no one had ever done an app like this in our industry.

SOLUTION

What was the scope of their involvement?

Impero IT designed and developed an Android and iOS app based on the idea I had on paper. It’s basically a log weight calculator. Once a worker inputs the bottom and top diameters of a tree, length, and the species, the app calculates the weight and volume of the log. I provided a few parameters and a basic overview of what I needed to accomplish. At the same time, Impero IT had some creative liberties.

I had to create a model for Impero IT based on a website I’d found. They couldn’t understand the math behind it, so I had to research this myself and describe how to make it work in detail. Calculating the volume of a graduated cylinder is learned in 12th-grade math — we take the diameter on one end and the one at the other, obtain a mean diameter, and calculate the volume. We have a conversion rate between volume and weight. Impero IT couldn’t put this in, so I had to explain it. I figured that IT people would know 12th-grade math, but they didn’t. However, that could have been because I was not able to explain it well to them.

I’ve always owned an iPhone, and my whole crew has them as well, so I initially specified to Impero IT that it had to be an Apple app. I also told them that I wanted an Android version later on. Once they heard this, it fast-tracked everything. Initially, we built the whole thing on Android and got it up and running. All Impero IT did was build an iOS app after they perfected it on the first platform. I bought 4 Android phones for my people while we waited for the iOS version.

How did you come to work with Impero IT?

My brother-in-law had a vision of what needed to be done. He found Impero IT. After he had researched and read a lot of reviews about the company, he told us they were the best option he found online. I was put in touch with them since I am more familiar with the actual work.

How much have you invested with them?

The total was probably $12,000–$14,000. Initially, I wanted to keep the app budget at the $6,000–$7,000 mark, but everyone has 2 types of phones so I had to get it built twice.

What is the status of this engagement?

We started working with Impero IT in January 2017. We had contacted them 6 months previously, but, because we’re seasonal and busy, the work started later. They were patient with us. The project was wrapped up in March.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re running a Kaman K-MAX helicopter at $5,000 per hour. Given an 8-hour day, that comes to $40,000 per day. My helicopter costs alone are running at around $55,000 per day over the course of the winter. In terms of operating cost, I’ve increased my productivity by around 25% once we implemented the tool into our system. However, my return on investment didn’t necessarily increase by that much.

How did Impero IT perform from a project management standpoint?

The time difference was tough. I had to wake up at 5 o'clock every morning and go over our emails with Impero IT. I did have a bit of trouble with Raza Noorani, their business development manager. They weren’t moving as quickly as I expected since they figured that we were a one-shot deal and a smaller client. We weren’t looking for 10 million hits on the app or to sell it. My intention is to simply give it to my crew. It wasn’t a financial venture, but rather solving an internal problem within our company. This may have led him to make us a lower priority. It was also a challenge for Raza since I am not the tech guy he’s probably used to dealing with.

I was becoming frustrated, and I had to give him an ultimatum. There are 2 sides to every story, but, from an owner standpoint, I definitely had to tell them that I would not continue working with them unless he would take the project seriously and get it done now. Beyond this, I’m very glad I met him. I would definitely use him again, without looking anywhere else.

What did you find most impressive about them?

I was impressed and extremely happy with the design. I described the challenges of our working conditions, and Impero IT understood how to code the app to make it work. Our workers would have cold fingers since they were standing out in the rain or snow. We needed big buttons and easy changes.

Initially, my brother wanted a roll dial. But if you’re standing out there for 6 hours at 15 degrees below zero, using a roll dial on a phone is not a good idea. We had to have a huge button that we could just push. I told them what I wanted, and it was done fast. We could tell Impero IT what we need, and they would produce it. This was their strongest point. I will be bringing the app back to him and spending another $5,000 to $6,000 on it.

Are there any areas they could improve?

When we first started, I would have mentioned 6–8 different things they should improve. But, by the time we got the working relationship figured out, those were all solved.

Do you have any advice for future clients of theirs?

I wouldn’t tell a friend to invest $10,000 or $20,000 dollars in an app, unless I first talked to him about the hiccups and the working relationship. We’re dealing with people from India, not with someone down the street. This presents some challenges. It’s worth overcoming them, but they do exist.

5.0
Overall Score I will definitely use them again.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    When we started the collaboration, I had to give them an ultimatum to deliver on time. They also had multiple holidays, so they weren’t there when they said they would.
  • 5.0 Cost
    Value / within estimates
    They were cheaper than anything we sourced out online by far. We usually get what we pay for, but not in this case. I couldn’t have asked for a better developer.
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
    I would recommend them to a friend.

Development of Field Sales Route Mapping Apps

“They’ve been really responsive, especially when I let them know there is a high-priority fix.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Jan. 2015 - Ongoing
Project summary: 

Impero IT is developing a real-time tracking app for fundraisers that syncs with existing mapping tools on mobile devices. The team has completed the first version of the app for iOS and Android.

The Reviewer
 
1-10 Employees
 
Madison, Wisconsin
Paul Osborne
Founder, O2 Holdings
 
Verified
The Review
Feedback summary: 

Impero IT responds to requests quickly, which is crucial when the app needs to be shown at events. In general, the team delivers satisfactory results within the timeline. While they could still improve their quality assurance process, Impero IT charges a competitive price for their services.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a small mobile app company. We are developing software to use in the fundraising industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero IT?

We were looking for someone to develop our vision of the software and get it out there in the market. The idea is when people are going out selling things for fundraisers, all of that data still has to be reconciled afterward. No one has any idea where the other guy is going. There’s the risk of duplication as people go to the same neighborhoods and hit up the same houses. Sometimes, that frustrates the homeowners or the consumer. Ultimately, this defeats the fundraiser.

Using GPS, our tool would work with mapping apps on phones to track where fundraisers are. We’re trying to get some information sharing so they can all view these results on a map. It’ll all be done in real time as the fundraisers are entering their sales. We wanted to provide visibility and use the data that’s collected to make fundraisers more efficient.

SOLUTION

What was the scope of their involvement?

I had the vision, but I didn’t have a lot of experience in getting something like that developed. We had several technical challenges as we tried different things. Impero IT was willing to work with me to get a viable product out.

We wanted an iOS app and an Android app. We started with the iOS app, and the Android was developed after that. The first iOS version was delivered in February or March, and it was published on the App Store in April. This process took a couple of months. The Android one was much faster, taking about 4–6 weeks. As we continue to make enhancements and changes, they’re done in parallel on iOS and Android.

What is the team dynamic?

I only worked with their business analyst/project manager. Occasionally, I’d work directly with the developer if there’s a high priority issue and the project manager is not available. This has happened once or twice in the past 2 years. Almost always, I’ve contacted their analyst.

How did you come to work with Impero IT?

I found them on Google when I was searching for offshore developers. Impero IT came up in a list. I decided to work with them because of their references and their history. They had delivered other successful projects. I also checked their references, and they were all good. Their price was really competitive.

How much have you invested with them?

We’ve paid $20,000 for their services. I don’t think they’ve overcharged.

What is the status of this engagement?

We started working together in January 2015, and the work is ongoing. We just continue to develop and enhance the tool.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The market is slow to adopt, not because of Impero IT’s performance, but more because it’s a drastic change in the industry. As a result, we’ve had a slower adoption rate.

How did Impero IT perform from a project management standpoint?

They perform pretty well. We use Trello to keep track of issues, and it has worked well. It allows us to manage priorities, bug fixes, and features. We also use email and Google Docs.

When working with Impero IT, it’s important to evaluate your timeline to see if it’s reasonable. In software work, things are never going to go as fast as you want. If it’s your product or you’re managing a project for a company, make sure you’re doing thorough testing on your end as well. You also need to have a thorough vision and guideline.

What did you find most impressive about them?

They’ve been really responsive, especially when I let them know there is a high-priority fix. They respond quickly if I tell them I’m going to do a presentation at a trade show or seminar since that means I would need to try and get a new feature in before I go to these events. They’ve always communicated well.

Are there any areas they could improve?

When we roll out some features, I always have to be sure to test the existing functionality to make sure it hasn’t been compromised or changed in any way. Sometimes, it seems like new stuff affects the existing stuff. I also work in software development, and so I know how things go. I have to double-check things more than I feel I should have to. They could do a little more thorough QA or testing.

The language barrier is sometimes a challenge, but I don’t expect it to be perfect. You just have to communicate back and forth and make sure you’re on the same page.

5.0
Overall Score My overall experience has been good. I really can’t ask for more.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Timelines are always good. They’re always responsive. I’m sure if you’re paying more, you’d probably get a higher priority.
  • 5.0 Cost
    Value / within estimates
    I couldn’t even touch this project if I wanted to do it in America.
  • 4.0 Quality
    Service & deliverables
    They just need thorough testing. The stuff they deliver is usually pretty good.
  • 4.0 NPS
    Willing to refer
    There’s always room for improvement. For the cost and value, you can’t beat it.