Ideators

BACKGROUND

Please describe your company and position.

I am the Programs Manager of (a/an) Environmental Services

Describe what your company does in a single sentence.

Oakvillegreen is a non-partisan environmental charity that has been helping protect and restore nature through community education and local action since 2000

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ideators to accomplish?

• Programs management software development
• Digital transformation of social services

SOLUTION

How did you find Ideators?

Online Search

Why did you select Ideators over others?

High ratings, Company values aligned

What was the size of Ideators’s team?

2-5 Employees

What was your primary form of communication with Ideators?

In-Person Meeting, Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been in social work for over 2 decades but never came across the need for the digitalization and automation of our systems until COVID-19. Until then it was too late to go on digital platforms and automate our process overnight, so we had a plan to enable digital platforms ahead of COVID-19. For this purpose, we contacted Ideators to help us achieve our goal for 2022 to be digitally enabled and automated social work and NPO. The main project involved the digital monitoring our programms and initiatives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Strategize digital transformation roadmap
• Enable our programs and social work initiatives for digital presence

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ideators simplified their work and deliverables with their simpler approach to accomplishing and delivering tasks. They had a convenient and relatively faster turnaround for every deliverable item.

What did you find most impressive or unique about this company?

In my opinion, they did this project as a part of giving back to the society and environment, and thus this goes for their betterment. They had a good culture of doing social work for the betterment of society.

Are there any areas for improvement or something Ideators could have done differently?

Well. Not in our case, we find everything to be aligned and well-organized throughout the project timeline.

BACKGROUND

Please describe your company and position.

I am the Director of Administration of (a/an) Automotive

Describe what your company does in a single sentence.

JPSMGolf is an exclusive distributor of Cart-Tek, Motocaddy, and Stewart Golf trolleys, bags & accessories, and Canada's leading distributor of motorized trolleys.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ideators to accomplish?

• Built and launch Shopify store

SOLUTION

How did you find Ideators?

Online Search

Why did you select Ideators over others?

• Pricing first our budget
• Good value for cost

What was the size of Ideators’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For our e-commerce sales and operations, we wanted to migrate to Shopify enterprise, and thus we had a requirement for a Shopify development agency. Idea was to develop a new store and automate email marketing and inventory management and payment integration for multiple gateways.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Design & Wireframes
• Store Development
• Automation Tools and Payment Integration

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We noticed a simple and communicative way of working with Ideators' team members. We use to communicate milestones and challenges in our weekly progress meeting. They were always responsive.

What was your primary form of communication with Ideators?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

I think the best they are doing is their end-to-end digital solutions and services verticals which makes them a great tech firm

Are there any areas for improvement or something Ideators could have done differently?

They can add more business domains to address and cater in order to extend their range of clients.

BACKGROUND

Please describe your company and position.

I am the Service Manager of IPIC Theaters

Describe what your company does in a single sentence.

I am serving as a Service Manager and overall responsible for services to the clients with the best possible cinematic experiences, and also responsible for the management of theatre operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ideators to accomplish?

• To modernize our mobile app with new features and experience

SOLUTION

How did you find Ideators?

Referral

Why did you select Ideators over others?

High ratings, Good value for cost, Referred to me

What was the size of Ideators’s team?

2-5 Employees

What was your primary form of communication with Ideators?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

This project involved the overall improvement and modernization of our existing app for users and customers. Through this app, they can avail most of the theatre experience and services as bookings, updates, trailers and announcements.

To overhaul the complete app to turn into a brand new experience, we needed a complete UI/UX design, prototype development, user testing and beta launch of the new app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• User experience redesign
• Wireframes & prototypes developement
• Deployment and launch of new app

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were so agile in the whole process. Almost all of our needs and requirements are ahead of the given milestones.

What did you find most impressive or unique about this company?

I believe their portfolio is great to comment on! They have some serious work for enterprises at a very early age.

Are there any areas for improvement or something {provider_name} could have done differently?

Nothing in my notice that needs attention, they are doing well above the industry standards.

BACKGROUND

Please describe your company and your position there.

I am leading the business analysis and financial data management team at Bloom (YC W22). We are an emerging and leading Fintech company in Africa, powered by YCombinator.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ideators?

As a Fintech company, our operations heavily rely on datasets, reports, dashboards, and presentations to our stakeholders, investors, and management. For such requirements, we onboarded Ideators to help us build and run a Microsoft Power BI platform, tailored to our needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

When we were on the lookout for the right vendors for this project, we wanted to onboard the service provider and also some of their resources as dedicated team members of our team. Ideators appeared to be a fit as it was already a tech partner for one of our YCombinator fellow startups, which had both offerings, such as services, and staff deployment (when needed).

Describe the project in detail and walk through the stages of the project.

The project involved not many steps, as it got in working real quick from both teams. We followed a simple RFQ procedure while reviewing the vendor's pricing and work process. Later on, it involved the integration of MS Power BI with our applications and database. During this 3-month project, Ideators conducted bi-monthly workshops on training our team with the use of Power BI and its applications.

How many resources from the vendor's team worked with you, and what were their positions?

Ideators engaged their resources in per following order: 1. Project Manager 2. Power BI Consultants (2) 3. Database engineer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Ideators appeared to be the right selection and met our expectations. They realized the requirements in a quick manner and also arranged further initiatives for our training and development.

How effective was the workflow between your team and theirs?

We practiced a streamlined and clarity-based work process during the entire process, in order to achieve results within a limited duration.

What did you find most impressive or unique about this company?

There are many things worth appreciating about Ideators, but we're most impressed with their fast and agile approach to providing digital services.

Are there any areas for improvement or something they could have done differently?

We did not find anything that needs improvement, they are already doing their best.

BACKGROUND

Please describe your company and your position there.

I have been at Lendlease for over two decades, and have worked under various roles varying from Customer relationships, Client coordination, Project management, Helpdesk, and currently as IAM Manager. Lendlease is a globally recognized real estate company that creates and invests in communities, workplaces, retail, and infrastructure projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ideators, and what were your goals?

We contacted and engaged Ideators in one of our ongoing software development projects managed under the IT teams, for the management of Identities and accesses. The whole system is known as the IAM Management system which is very crucial in real-estate and financial services organizations.

SOLUTION

How did you select this vendor and what were the deciding factors?

Primary factors for considering Ideators as our development solution provider were: Similarity with the work scope, identifying the modern problems, and presentation of solutions. Secondary factors were, the cost of development, a similar model of project management, and remarkably positive reviews from their peers and clients

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project has been divided into 2 phases:

1. Identification & Restructuring (We are working on our current systems to be efficient and smarter enough so we can move the database towards the new system, once it is developed and deployed by the Ideators)
2. Resolution and rebuilding (Parallelly, we are developing a new system, much advanced and ahead of the previous version which we will migrate once we have made our existing database convertible to the new systems). The entire system is powered by JAVA and its frameworks.

How many people from the vendor's team worked with you, and what were their positions?

Ideators has incorporated several key members in this project keeping in mind the severity of this system with regard to our overall organization structure and database. Some of the key members entitled are:

1. Software architect & Associate test architect
2. Technical project manager & engineering manager
3. JAVA engineers (Senior and Principal level)
4. Test engineers
5. UI/UX engineers
6. Senior Database Engineer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As per our observations and experience with Ideators, we've seen tremendous progress in our systems and agility in the development and migration. Hence the project is still in progress, we expect positive outcomes once the system is completely deployed and live.

Describe their project management style, including communication tools and timeliness.

Since we have a similar working and project management style, following agile methods, we are pretty much on the same track when it comes to management and schedules, and we never faced any gaps in our communication with Ideators and their team members.

What did you find most impressive or unique about this company?

Well, they are good at everything but the most impressive thing about them is their on-time approach and transparency.

Are there any areas for improvement or something they could have done differently?

I believe they are well-versed in the communication and deliverables, hence don't need anything to fix. They are doing at their best.

BACKGROUND

Please describe your company and your position there.

I am IT Project Manager and lead several IT projects and teams at GroupHealth Benefits Solutions, the leading third-party insurance administrator in Canada.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ideators?

We at GroupHeath Benefits Solutions constantly remain in pursuit of excellence in our IT infrastructure, networks, software integration, and business process automation through technology advancement. For this purpose, we regularly research prominent IT firms and solution providers to keep us adhering to the best IT practices in web applications, cybersecurity, and quality assurance.

To address such requirements, we contacted Ideators because of their full-service coverage in software engineering, quality assurance, and cybersecurity domains.

SOLUTION

How did you select this agency and what were the deciding factors?

Mainly the decision was made keeping certain factors in mind with the management, such as the coverage of digital solutions under one roof, from SQA, Networking, Cybersecurity, and Web Applications Development solutions. The other key attributes were their previous work for similar clients and HIPAA Compliant development practices.

Describe the project in detail and walk through the stages of the project.

Our project was distributed in different phases:

1. Setting up the requirements with the service provider
2. Scheduling specific meetings with the stakeholders and service provider's relevant profiles
3. Selecting appropriate staff for designated projects and allocation

Describe the recruitment process in detail.

Through Ideator's pre-vetted recruitment process, we reduced the hiring period by up to 60 percent, and we got the profiles who were already tested and screened for their professional expertise. However, we conducted a personality test in our interviews and decided to take it live.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

As of now, we are still in engagement with Ideators and have enhanced our total number of outsourced resources to double in 2021. We are confident and happy to share some brilliant outcomes from Ideators. They are delivering great and setting up a standard of best IT practices at our organization.

How effective was the workflow between your team and theirs?

We have observed a smooth workflow between our and their teams. We connect in different frequencies throughout the week, in form of daily standups, 1-on-1 meetings, and training sessions.

What did you find most impressive or unique about this company?

We're impressed with their approach to identifying and addressing issues and solving them.

Are there any areas for improvement or something they could have done differently?

Yes, there is always room for betterment and Ideators has a lot of areas to improve their work processes such as team expansion, training, and certifications.

BACKGROUND

Please describe your company and your position there.

I remained Managing Director and CEO for IBILE Oil & Gas Corporation in Nigeria. I served as their senior leadership for 3 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ideators?

IBILE is among the leading commercial oil and gas supplier company in Nigeria. We were on the lookout for a reasonable cyber security service provider to audit, investigate and enhance our security systems to avoid any disasters in the future. We got to know about the Ideators through Linkedin and we contacted them for our requirements.

SOLUTION

How did you select this vendor and what were the deciding factors?

Upon our contact, we realized that not all of the companies are interested to work with companies in Nigeria, especially the companies outside. Ideators had a network of security professionals around the globe and a team sitting in the Middle East, the UK, and the USA. Considering this fact, we thought they could be a potential partner for our requirements since other vendors were not offering the level of flexibility like Ideators.

Describe the project in detail and walk through the stages of the project.

Our engagement began with the initial requirements collection served with business requirement documents. This staged further towards the collection of RFQ once they worked on our requirements and provided a deep insight into the execution plan and prices. Ideators team worked remotely, during the complete project.

How many resources from the vendor's team worked with you, and what were their positions?

Considering our requirements, we got different people engaged by the Ideators, including a Technical Project Manager, Cyber Security Analyst, Penetration Testing Specialist, and Network Security Analyst.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Ideators came with a bunch of integrations that can advance our entire system and make it invulnerable to certain attacks and threats. We never had the idea of such loopholes and weaknesses in our systems until we got to know it from their professionals

How effective was the workflow between your team and theirs?

Ideators made sure to maintain straight and simple communication to increase work productivity and less miscommunication.

What did you find most impressive or unique about this company?

Their approach to working for different businesses and startups is definitely amazing and makes them different from the rest

Are there any areas for improvement or something they could have done differently?

We did not notice anything that needs attention, they are working with great values and dedication

BACKGROUND

Please describe your company and your position there.

I am managing the Healthcare sector for CRM and ERP solutions and services (Mainly Salesforce) for Eagle Creek (A member of the ATOS family). Eagle Creek is a digital transformation firm empowering and enabling businesses to go global with its digital solutions powered by Salesforce

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ideators?

Due to the increase in demand for Salesforce solutions (primarily because of the acquisition of Eagle Creek with ATOS and Post-pandemic situations), we observed an emerging demand for Salesforce solutions and there were limited professional resources for the delivery of projects. However, we found Ideators as a channel partner for Salesforce services with a sound background to fulfill dedicated engineers and staff.

SOLUTION

How did you select this agency and what were the deciding factors?

They had the audacity to bring and engage qualified developers at any stage of the project. We wanted to have a reasonable IT staffing partner to incorporate the incoming projects and deliver them on time. Ideators was fulfilling this major requirement and this was the major factor we selected Ideators

Describe the project in detail and walk through the stages of the project.

The project revolved and is still going on in 3 phases. In the first phase, we engaged the Ideators team to look into our requirements and provide a draft proposal as to how they will be fulfilling the required services. Secondly, we took a review of their previous work in the ERP and CRM sector and it was impressive enough to convince our consideration. Lastly, we discussed the RFPs and other documents directly with the team and commenced the project

Describe the recruitment process in detail.

There was no recruitment process conducted from our side, however, we did a thorough screening of the professionals who were to be part of the team. We also conducted an analytical test for all candidates.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We made the right decision to go with Ideators and to look at our projects. We collect our feedback from direct clients and the thoughts of our clients about their remote dedicated developers is doing great.

How effective was the workflow between your team and theirs?

Our workflow with Ideators is highly engaging, communicative, and focused. We found them very responsive and friendly during the project.

What did you find most impressive or unique about this company?

They are committed and result-oriented solution experts, which makes them the best among all other companies.

Are there any areas for improvement or something they could have done differently?

I think they should work on their scheduling and timelines, the rest of everything is up to the mark.

BACKGROUND

Please describe your company and your position there.

We at Phase2 Marketing have been enabling businesses with online strategies and growth models. I am the social media manager with accounts for some of our main clients including pharmaceutical, personal care, and e-commerce clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ideators?

We need to hire/partner with a conversion optimization agency/team to take care of some of our clients for their different needs related to: Conversion rate optimization ROAS (Maximum yield on ads and paid media) Web analysis Business forecasts and estimates Conversion tracking and analytics setup.

Ideators had a similar working experience along with some key professionals who were primarily working in the CRO and Optimization domains for years, which was absolutely according to our search.

SOLUTION

How did you select Ideators and what were the deciding factors?

We selected them due to their subject matter expertise in conversion rate optimization and web traffic analysis. They had an experienced team of CRO analysts, web analysts, and data analysis and tracking specialists.

Describe the project in detail and walk through the stages of the project.

The project started with the initial discussion about how they work and optimize while doing CRO. We discussed the key steps and processes they follow to conduct a brief analysis and audits for their given projects.

After we got convinced with the skills and their offerings, we exchanged the documents such as NDA, RFP, and SLAs to get it started. The project duration was around 4 months which was completed exactly as per the given timeline from our side.

How many resources from the Ideators team worked with you, and what were their positions?

Ideators added some of the key members to the team, including CRO analysts, Web Analysts, UI/UX engineers, Data analysts, User testing specialists, and a key account manager for communication between client and their team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The feedback we got from the client on the basis of the results and work progress was exceptional. Ideators took their job to a very serious level and delivered the best results in the quickest possible time.

The paid media traffic conversion rate shifted to 4.2% from 2.1%, adding a significant number of ROAS for the ad campaigns. Similarly, the average session and interaction time was also improved on the owned media and organic traffic. Their overall Conversion optimization worked really well for our client.

How effective was the workflow between your team and theirs?

We kept a very simple and efficient workflow in order to make things easier to discuss and communicate at all levels. We use to conduct daily scrum meetings and standups, and a weekly progress report with the client.

What did you find most impressive or unique about this company?

They delivered whatever they committed or even beyond. This is not usually observed in most digital services firms.

Are there any areas for improvement or something they could have done differently?

I think they should work for all types of clients in different industries and regions. This will make them look more professional and experienced in the domain of CRO

BACKGROUND

Please describe your company and your position there.

Currently, I am an internet sales manager with multiple departments and teams under my supervision including E-Commerce, Platform Sales, Customer Success, B2B Sales, Vendor Management, and Distribution.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ideators, and what were your goals?

To expand our online operations for delivery, new orders, vendor management, and customer support, we immediately required a customized and purposely built customer resource management software, particularly designed as per our business model to manage the entire end-to-end sales department inside the organization.

We already had some subscriptions to SaaS-built online CRM tools, but those were lacking some specific features which we required to smoothen our sales operations. Salesforce was considered a better solution for this complete requirement and we needed a software firm to integrate it.

SOLUTION

How did you select this vendor and what were the deciding factors?

Ideators caught our attention on Clutch where there was a long list of Salesforce companies. We contacted some of them and discussed our ideas and our requirements.

Since we were short of time for the execution to expand our sales operations, Ideators committed the least possible time to integrate, and also the quickest timeline to engage. So it was a clear decision by the management to go with Ideators.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project started with an initial meeting, with their project managers and our major role players to share the primary and secondary requirements and timelines for the complete execution. Later on, after the development plan and RFQ were shared by Ideators, we conducted another meeting with all stakeholders from our side with the Ideators team to broaden the discussion to depth.

Once the development plan was finalized, we shared the existing CRM with Ideators to take insights and data. They deployed their salesforce engineers and consultants to start working on the action plan.

How many people from the vendor's team worked with you, and what were their positions?

We had multiple people from Ideators working along with our IT team members including the Director of Software Services, Project Manager, Salesforce Lead, Salesforce Engineers, Technical Writers, and a Cloud Engineer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Soon after we deployed our new CRM powered by Salesforce, our systems and processes became drastically effective and efficient. We did not require multiple tools or applications to manage our sales, e-commerce, vendors, or inventory since this new platform had it all and it was quite convenient for the end-users to use it. It saved us a lot of time every day in our daily sales and supply operations.

Describe their project management style, including communication tools and timeliness.

We mutually agreed upon following the agile project management for this work, since they were adept at the agile method, it was friendly to them to work and deliver results as soon as possible. We were in daily communication with their entire team to discuss the work and updates, through Google Meet, & Emails.

What did you find most impressive or unique about this company?

We were impressed with their efficiency and and on-time delivery, with a sense of commitment, is the best quality of Ideators

Are there any areas for improvement or something they could have done differently?

Yes, they should improve their remote working capabilities to better serve while their team goes WFH, rest of everything is above standard