Ideators

BACKGROUND

Please describe your company and your position there.

I am the Founder & CEO of Miajee's and currently involve in all the e-commerce activities for the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ideators, and what were your goals?

Our company hired Ideators for the design and development of a new e-commerce store on Shopify. We started migrating it from WordPress to Shopify. Also, we are working with them to develop sales funnels for the whole website for all products, categories, and brands. We have observed that Ideators & their team are experts in developing and managing the eCommerce marketing automation for scaling the brand in multiple regions including, Facebook ads and google marketing campaigns. Further, they are also currently involved in doing SEO for Miajee's website.

SOLUTION

How did you select this vendor and what were the deciding factors?

After through research within the market, we found that Ideators are suitable as they have the core competency in

1. Building Shopify website & scaling them up
2. Sales funnels in depth experience
3. Proper strategy for SEOs
4. Utilizing FB ads campaigns and proven record for converstions

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Understanding of current Wordpress websites and their bottlenecks
2. Developing the strategy for going on Shopify and how can we scale it up
3. Designing the theme and layout of the stores
4. Defining the KPIs for the marketing and chosing the right automation tooks e.g. Klaviyo, Yotpo, Hubspot, Semrush and others to work with
5. Developing the sales funnels to develop marketing ads and creatives

How many people from the vendor's team worked with you, and what were their positions?

1. Roohan - Project Manager
2. Hamza - Lead Web Developer
3. Usama - SEO & Digital Market Strategist
4. Syed - Ads Specialist

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Shopify Website was launched Bounce rate decrease from 70% to 50 % matching local user experience Applying Facebook ads and increasing ROI by 40%

Describe their project management style, including communication tools and timeliness.

Project Management and task management by Trello and Google sheets Communication = Slack, Zoom & Emails

What did you find most impressive or unique about this company?

They are agile, nimble, and always iterative to succeed.

Are there any areas for improvement or something they could have done differently?

More international fashion brands exposure would help my brand to succeed in quick time

BACKGROUND

Please describe your company and position.

I am an executive at Air Canada

Describe what your company does in a single sentence.

Air Canada is the flag carrier and the largest airline of Canada by size and passengers carried.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ideators to accomplish?

• IT Staffing
• Team Enablement

SOLUTION

How did you find Ideators?

Online Search

Why did you select Ideators over others?

High ratings

How many teammates from Ideators were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary objective of this project is to enhance our IT capabilities and support its ongoing operations by leveraging the expertise and resources provided by the Ideators (during the pandemic). This will involve augmenting our IT staff with additional skilled personnel as required. The following deliverables are expected as a result of this project: 

1. Augmented IT team with specified roles filled by qualified professionals. 
2. Progress reports outlining tasks completed, issues addressed, and upcoming activities. 
3. Documentation related to the IT systems, applications, and processes developed or maintained.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved System Performance: 

• Decreased server response times and network latency. 
• Improved system uptime and availability. 

Effective Project Management: 

• Higher percentage of on-time completion for IT projects. 
• Improved accuracy of project planning (scope, resources, deadlines). 

Security Enhancements: 

• Fewer identified vulnerabilities through security audits. 
• Reduced security incidents or breaches post-implementation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ideators proved very responsible and contributed to this cause during tough pandemic times. They always kept the bar higher with their solid approach towards delivering services, ahead of time with much better results we were expecting.

What was your primary form of communication with Ideators?

Virtual Meeting

What did you find most impressive or unique about this company?

The best quality lies among Ideators is definitely the communication and transparency.

Are there any areas for improvement or something Ideators could have done differently?

I cannot comment on that, they are doing well enough, close to perfection.,

BACKGROUND

Please describe your company and position.

I am an executive at Moxies

Describe what your company does in a single sentence.

At Moxies, we deliver a unique dining experience through a blend of stylish restaurant design and uncompromising food quality. Our menu offers globally-inspired flavours made with fresh ingredients and served with a friendly, fun and energetic approach to hospitality.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ideators to accomplish?

• Restaurant Operations Software
• Process Automation

SOLUTION

How did you find Ideators?

• Online Search

Why did you select Ideators over others?

• High ratings
• Good value for cost

How many teammates from Ideators were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The automation project will encompass a wide range of functionalities across our restaurant, including but not limited to:

• Order Management System: Automating the order taking, processing, and delivery procedures to reduce errors and enhance order accuracy.
• Inventory Management: Implementing an automated inventory system to efficiently track stock levels, monitor usage, and facilitate reordering.
• Point of Sale (POS) Integration: Integrating the automation system with our existing POS software to ensure a smooth and cohesive transaction process.
• Table Reservations and Seating: Automating the reservation and seating process to optimize guest arrangements and manage waitlists effectively. 

Deliverables: Ideators will deliver the following components as part of the automation project:

• Customized Automation Software: Tailored to our specific restaurant needs, the Ideators will develop and deploy the automation software.
• Integration with Existing Systems: Ensuring seamless integration of the automation system with our POS and other relevant systems.
• Testing and Quality Assurance: Rigorous testing to ensure the system operates smoothly and meets all functional requirements.
• Ongoing Support: Post-implementation support and maintenance to address any issues and make necessary updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following two are the main KPIs we expected and observed of this project's successful implementation:

• Cost Savings: Automation led us to reduced manual intervention in various tasks, resulting in cost savings in terms of labor and resource utilization. Improved inventory management will also minimize wastage and overstocking expenses.
• Increased Revenue Generation: The automation system's ability to optimize table reservations and seating arrangements resulted in better table turnover rates, allowing the restaurant to serve more customers and increase revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ideators showcased remarkable project management skills, adhering to the agreed-upon timeline and milestones. They provided regular progress updates, keeping our restaurant's management informed about the project's advancement and addressing any concerns promptly. Their well-structured project plan ensured that tasks were organized and executed in a systematic manner, leading to a smooth and successful implementation.

What was your primary form of communication with Ideators?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most important attribute that set Ideators apart was their unwavering commitment to innovation and customization. Unlike off-the-shelf solutions, they focused on tailoring the automation software precisely to our restaurant's unique needs and requirements.

Are there any areas for improvement or something Ideators could have done differently?

By focusing on enhancing their post-implementation support and responsiveness, Ideators can solidify their commitment to the long-term success of our firm. A stronger emphasis on ongoing support will help strengthen our partnership and foster a sense of confidence in their continued dedication to our business.

BACKGROUND

Please describe your company and position.

I am the Director of Business Analysis of John Hancock Financial

Describe what your company does in a single sentence.

John Hancock Financial Services, Inc. is a diversified financial services organization that provides a broad range of insurance and investment products and investment management and advisory services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ideators to accomplish?

• Business analysts team development

SOLUTION

How did you find Ideators?

Online Search

Why did you select Ideators over others?

• High ratings
• Company values aligned

How many teammates from Ideators were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Data Analysis and Modeling: The data scientists will employ their expertise to analyze and model the available data, identifying patterns, trends, and insights that can drive informed decision-making and strategic planning. 
• Predictive Analytics and Forecasting: Leveraging advanced analytical techniques, the data scientists will develop predictive models to forecast business outcomes, enabling proactive decision-making and resource allocation. 
• Performance Monitoring and Optimization: The team will continuously monitor the performance of implemented solutions, making necessary adjustments and optimizations to maximize their effectiveness and impact.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have obserived following progress and outcomes that have demonstrated Ideators as a great caretaker and partner for this project: 

• Enhanced Customer Satisfaction: Assess improvements in customer satisfaction scores, feedback, or ratings resulting from targeted enhancements in products, services, or processes based on insights derived from data analysis. Improved 
• Forecasting Accuracy: Quantify the improvement in forecast accuracy by comparing predicted outcomes with actual results, resulting in more reliable projections and better resource planning.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management method is marked by an unparalleled attention to detail. They meticulously plan, execute, and monitor every aspect of the project, leaving no room for oversight or error. They also excel in communication, maintaining clear and transparent channels of communication with stakeholders at all levels.

What was your primary form of communication with Ideators?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

From their top-notch project management style to their exceptional attention to detail, every aspect of their operations reflects a dedication to excellence. They demonstrate unmatched professionalism, expertise, and efficiency.

Are there any areas for improvement or something Ideators could have done differently?

Establishing a robust feedback and performance evaluation system can enable continuous improvement for Ideators, and that's the only thing that needs a little attention.

BACKGROUND

Please describe your company and position.

I am the HR & IT Project Manager of RONA Inc.

Describe what your company does in a single sentence.

RONA is a Canadian retailer of home improvement and construction products and services, owned by U.S.-based private equity firm Sycamore Partners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ideators to accomplish?

• HRIS Automation
• Digitalization of paperwork

SOLUTION

How did you find Ideators?

Online Search

Why did you select Ideators over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Ideators were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary objectives of this project are: 

1. Digitize and centralize HR paperwork, reducing reliance on physical documents and enhancing accessibility. 
2. Modernize the existing HRIS system by incorporating new features, modules, and functionalities. 
3. Improve data accuracy and integrity through automated data entry and validation processes. 
4. Enhance reporting capabilities to provide real-time insights and analytics for informed decision-making.
5. Streamline HR processes such as employee onboarding, leave management, performance evaluation, and offboarding.
6. Ensure compliance with data protection regulations and maintain the highest standards of data security.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The following expected outcomes were considered our top priority: 

1. Project plan outlining key milestones, timeline, and resource allocation
2. User-friendly and intuitive HRIS system with enhanced features and modules. 
3. Digitized HR paperwork system with organized and easily accessible documents. 
4. Seamless integration of the HRIS system with existing software applications. 
5. Comprehensive documentation and user manuals for system operation and maintenance.
6. Training sessions for HR staff to ensure effective utilization of the new system.
7. Ongoing technical support and maintenance post-implementation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Ideators were exceptional at project management and hence they exceeded our expectations, delivered on time, and met all our requirements. Their attention to detail, effective communication, and proactive problem-solving ensured a successful outcome. Their commitment to client satisfaction was evident throughout the project.

What was your primary form of communication with Ideators?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

We're impressed with their ability to deliver innovative and tailored solutions that surpass our expectations consistently.

Are there any areas for improvement or something Ideators could have done differently?

Enhancing documentation and knowledge-sharing processes would be an area for improvement for Ideators.

BACKGROUND

Please describe your company and position.

I am an executive at Wild & Heart

Describe what your company does in a single sentence.

We are a locally-owned and thoughtfully curated west-coast lifestyle boutique, curating a mix of Clothing, Objects, Apothecary & Vintage.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ideators to accomplish?

• Shopify store customization
• APIs integration & shipping plugins

SOLUTION

How did you find Ideators?

Online Search

Why did you select Ideators over others?

• High ratings
• Pricing fit our budget

How many teammates from Ideators were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The objective of this project is to develop a user-friendly and visually appealing Shopify e-commerce website for a retail brand, enabling seamless online shopping experiences for customers and driving sales growth. The website will include essential features such as payment integration and shipping APIs integration to facilitate secure transactions and streamlined order fulfillment. 

• Payment Integration: Seamless integration of a secure payment gateway to enable safe and convenient online transactions. Integration with popular payment providers such as PayPal, Stripe, or other preferred options based on the client's requirements. Configuration of payment settings and encryption protocols to ensure customer data security. 
• Shipping APIs Integration: Integration of shipping APIs (Application Programming Interfaces) to automate real-time shipping calculations and provide accurate shipping rates to customers. Collaboration with shipping carriers such as UPS, FedEx, DHL, or local carriers to implement their APIs for streamlined order fulfillment. Configuration of shipping options, including different shipping methods, rates, and tracking information display.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were expecting the following outcomes: 

1. Fully functional and visually appealing Shopify e-commerce website. 
2. The integrated payment gateway for secure online transactions. 
3. Shipping APIs integration for real-time shipping calculations and order fulfillment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The vendor took care of our requirements, deliverables, and deadlines. They met the targets ahead of time and made it simplified for us to communicate and raise questions.

What was your primary form of communication with Ideators?

Virtual Meeting

What did you find most impressive or unique about this company?

The vendor is well-versed and experienced in making enterprise-level e-commerce applications and fulfills the complete requirements at an above par standard.

Are there any areas for improvement or something Ideators could have done differently?

The vendor has been very friendly and cooperative throughout the project and we do not see any drawback in their work

BACKGROUND

Please describe your company and position.

I am the Director - Global Project Management of Moroccan Oil Inc.

Describe what your company does in a single sentence.

Moroccanoil is a global hair care and styling company that offers luxury hair care and body care products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ideators to accomplish?

• E-Commerce Operations Automation

SOLUTION

How did you find Ideators?

Online Search

Why did you select Ideators over others?

High ratings, Good value for cost

What was the size of Ideators’s team?

2-5 Employees

What was your primary form of communication with Ideators?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

For our global e-commerce operations, we required automation in our business processes such as inventory, shipping, supply chain, and vendor management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Project mapping & delivery
• Automation enablement

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were serious and committed to the timelines committed. Sometimes they over-delivered befoe the mentioned milestones. During the project, we did not find any delays in response to our requirements or requests.

What was your primary form of communication with Ideators?

Virtual Meeting

What did you find most impressive or unique about this company?

Ideally, they are well prepared with the flows of software development life cycles. They follow quick and robust approaches.

Are there any areas for improvement or something Ideators could have done differently?

They are doing well enough and we did not find anything as per our experience.

BACKGROUND

Please describe your company and your position there.

I am leading as a Release Manager at CVS Heath, for over 5 years. CVS Health is a globally operating healthcare giant with 360-degree healthcare solutions ranging from clinics, pharmacies, and insurance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ideators, and what were your goals?

For our internal change release management and site reliability operations, we curated a need for the development of new modules as per the current standards following ultimate compliance and security protocols. For such development, we searched for a software development company with cyber security in their background to evident their footprint in both domains.

SOLUTION

How did you select this vendor and what were the deciding factors?

Upon our research for local software development firms, we found Ideators as a prominent name having expertise in both custom software programming and cyber security solutions. Upon inquiring, we found this company to be well-versed in the backbone framework of our systems. Since we decided to proceed with the project with Ideators.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This project lasted for around nine months and we still have our contract with Ideators for support and troubleshooting. The technologies they used included ASP.Net, and JAVA frameworks.

How many people from the vendor's team worked with you, and what were their positions?

Ideators involved a complete team comprising of:

• JAVA Engineers (Senior & Architect)
• SQA Analysts
• SOC Engineer & Cyber Security Analyst
• Technical Project Manager
• Technical Documentation Specialist

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As the project continued, we observed major breakthroughs in the progress and performance of our modules, and the deliverables were meeting our expectations. The standards we asked for were met and fulfilled by Ideators during the complete lifecycle of their development.

Describe their project management style, including communication tools and timeliness.

We practice the Waterfall project management style whereas Ideators had Agile practice in their projects, so we had a little conflict in managing things in the beginning but later on it was resolved. It turned out they were quite efficient and adaptable to new environments.

What did you find most impressive or unique about this company?

Working with Ideators was a great learning experience for our entire team. We learned multiple skills and met tight deadlines. So I think agility is the best thing to appreciate their efforts.

Are there any areas for improvement or something they could have done differently?

Well, we did not find anything to address, they are well-organized company and improving everyday.

BACKGROUND

Please describe your company and your position there.

I am the Director of Security at PalAmerican Security, a well-known security services company on the East Coast with nationwide clientele including Airlines, Healthcare facilities, Hospitals, Colleges, Celebrities, and Manufacturing facilities. I manage and initiate nationwide security operations for our clients at PalAmerican

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ideators?

To strengthen our existing security systems, we needed a technical development team of programmers, and software project managers to develop our existing systems into a modern mechanism, for which we were seeking software solutions firm with background in security management. We were looking for a dedicated team of programmers to work directly under our supervision and to make things as tailored and detailed as per our requirements

SOLUTION

How did you select this agency and what were the deciding factors?

Since we needed a firm with a background in working in security systems before, Ideators was the only firm to be found online as they had the following features:

1. Cybersecurity teams & clientele 
2. Knowledge of developing security & surveillance programs 
3. Cost-effective remote engineers team

Describe the project in detail and walk through the stages of the project.

We had a quite detailed and extensive scope of work which was to be demonstrated and discussed with the Ideators before any single commencements, so the process of engagement with Ideators involved: 

1. Project overview & scope 
2. Request for proposal & quotation 
3. Business requirement document preparation 
4. Interviewing and evaluation of software professionals 
5. Finalizing and structuring teamwork

Describe the recruitment process in detail.

The recruitment process did not involve many steps as we already picked our key professionals during the interviewing phase and Ideators provided us with a specific set of candidates with relevant experience. The complete recruitment process took around 8 working days and we were ready to sign the contract by the second week of engagement.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

To showcase the success of this project, we can admit that Ideators has been putting a lot of effort and energy to make things exactly as per our requirements. We have observed them as punctual, committed, and result-driven.

How effective was the workflow between your team and theirs?

Since we are a security company, we follow strict guidelines and compliant ways of working processes. Since our engagement in this project with Ideators, they have dealt with us professionally, and punctually and established a great sense of professionalism.

What did you find most impressive or unique about this company?

The best quality we admire the most about Ideators is their sense of responsibility and dedication to work. They remain intact and responsible throughout the work.

Are there any areas for improvement or something they could have done differently?

We do not have any remarks in this regard, as we think they are already doing their best!

BACKGROUND

Please describe your company and your position there.

Xerox Holdings Corporation is an American corporation that manufactures and sells print and digital document products and services. My role at Xerox is to function as a Financial Controller and Analyst in their Manufacturing Department. We augmented a team of software engineers from Ideators and I am the focal person in this project from Xerox.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ideators?

Our recruitment department for Manufacturing Unit was in search of dedicated software engineers and programmers for months but still, we were not able to bring a team onboard, specifically as per our requirement and talent demand. After being recommended Ideators by one of our peers (a firm in the Xerox family), we decided to take their insights and services overview and see how they can be helpful.

SOLUTION

How did you select this agency and what were the deciding factors?

The primary reason for the selection of this service provider was their previous work and reference in our peer company. The other reasons involve the availability of the desired resources, long-term commitments, and flexible agreements to tailor our requirements at any stage of the contract. Their overall work and experience seem to be quite competitive and demonstrated their excellence in their skill and servicing.

Describe the project in detail and walk through the stages of the project.

We initiated the project with a project briefing meeting session with our internal stakeholders (all bodies involved who could be part of the project, directly or indirectly). This phase lasted for around a week, followed by a Services Requirement, and Budgeting Session, held by Ideators after they collected our insights and business requirements. Once we had the set of requirements on the table, we got the number of software engineers required for the team building to carry out our project.

Describe the recruitment process in detail.

After we decided on the number and structure of the software engineer's team, we quickly reviewed the portfolios and profiles of some existing software engineers, who were ready or soon to be augmented in our project. The recruitment process was completed within two weeks and the team was ready to start.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The quick observations and results were better and later on, we took a brief review of overall progress. It was found that they were managing the project easily and trouble-free without involving any confusion or roadblocks in the work. As the project is going on, we are happy to see their performance, responsiveness, and domain knowledge which is helping a huge in our work.

How effective was the workflow between your team and theirs?

There is a very streamlined and open workflow followed by Ideators and all their team members. They use to keep things simple without indulging in any time-wasting approaches. Their agile approach to doing tasks significantly reduces the workload and pressure.

What did you find most impressive or unique about this company?

Their mode of communication and responsiveness truly stands out among many of their attributes which helps us solve problems at a very quick pace.

Are there any areas for improvement or something they could have done differently?

Honestly, we don't think so, but they should keep focusing on applying more research-based practices and methods.