Iconier Digital Marketing Agency

BACKGROUND

Please describe your company and position.

I am the Owner of Bijin Japanese Permanent Hair Straightening

Describe what your company does in a single sentence.

I specialize in Japanese Permanent Hair Straightening.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ICONIER to accomplish?

• Build a website for me.
• Make it gorgeous.
• Make it functional.

SOLUTION

How did you find ICONIER?

Cold call

Why did you select ICONIER over others?

• Pricing fit our budget
• Good value for cost
• Courteous, helpful, not pushy, qualified. They showed me a sample before asking me to commit.

Describe the scope of work in detail. Please include a summary of key deliverables.

They built a brand new website for me with virtual consultation option, FAQs, gallery, etc. I don’t know the lingo, but they understood what I wanted and delivered. They were very helpful and courteous. I will work with them again when I need any digital work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• End Product was outstanding, beyond expectation, and very timely.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was delivered on time. They were responsive and not controlling. They offered the most proficient means of response and communication based on the content being shared.

What was your primary form of communication with ICONIER?

Virtual Meeting

What did you find most impressive or unique about this company?

Results and they were very courteous. They were not pushy or controlling. They didn’t attempt to speak over my head in an effort to “show off” or impress as other companies have. Rish helped me and I can tell they truly work hard and appreciate the opportunity to work and provide a great service for your money.

Are there any areas for improvement or something ICONIER could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Owner of Eyebrows R Us

Describe what your company does in a single sentence.

We have 11 eyebrow threading salons in the Las Vegas valley.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ICONIER to accomplish?

• EyebrowsRUs Mobile Application Development
• Membership and Coupon App
• Website Design

SOLUTION

How did you find ICONIER?

Online Search

Why did you select ICONIER over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from ICONIER were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team worked hard to understand our needs and provided us with prompt, reliable, and outstanding service for mobile application development. They have built a solid App for our eyebrow threading business, which is available on both platforms, iOS, and Android. I ended up getting exactly what I asked for, for one-tenth of the cost. That’s the best thing!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We got a membership and coupon app for our threading business. Customers can purchase coupons and scan QR codes to use our services. Our employees also have a QR code scanner app to validate coupons and memberships.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they communicated well in terms of the timeline for completing the project. We requested some additional features on the app which were completed later but that's expected. Overall, pretty satisfied.

What was your primary form of communication with ICONIER?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Cost was within our budget and also provided upfront information about all the hosting charges. We also liked the design they created for our mobile app. Our customers give us complements over the theme of the app.

Are there any areas for improvement or something ICONIER could have done differently?

Not at the moment but we would definitely like to add more features on the application in the future.