Higher Images

BACKGROUND

Introduce your business and what you do there.

I’m the vice president of a kitchen and bath design and remodel firm. We do work, from interior design and mapping to installation, and I manage the day-to-day business operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Higher Images?

We were unhappy with the company that had been taking care of our website and SEO needs. In particular, we wanted to drive traffic and attract the right kind of clientele to our website. We have so many happy customers but the majority of people would rather write us a letter than leave an online review. Higher Images helped us to get those same happy customers to leave online reviews for us by making it easier for them to do so.  

SOLUTION

What was the scope of their involvement?

Higher Images has helped us in so many different avenues. They rebuilt our website from scratch. Initially, we’d asked them to improve it—but they suggested that if we started over, we’d be better off in the long run. And, they were 100% right. They also run our social media marketing through Facebook and all other platforms.

They’ll continue to take care of our SEO: targeting both organic search results and PPC advertising. They’ve been able to narrow down keywords that will effectively drive traffic to our pages. While they may not fully understand the specific operations of a kitchen and bath business, they truly know how to bring customers to one.

What is the team composition?

In the beginning, there was a team of 10 people working with us. They put their entire team on the project, so we could really tell that they cared about our success. Now that our website is up and running, I have one main point of contact.

How did you come to work with Higher Images?

When we decided we were unhappy with our previous web and SEO partner, we were referred to a list of four providers. After meeting with the owners of Higher Images, we knew they’d be the right for us. They’re the right kind of people. Bryan (President & CEO, Higher Images) and his entire team were extremely attentive to what we wanted to be doing.

How much have you invested with them?

We’ve spent around $50,000, although it’ll fluctuate depending on how much we spend on PPC advertising.

What is the status of this engagement?

Our conversation started in October 2018, and we have an ongoing relationship. The website was live by December, and it was really amazing how quickly they executed that deliverable.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They were able to deliver a great-looking website in an amazingly quick turnaround. With their content strategy and SEO efforts, we’re now more visible on web searches.

They provide us with monthly reports. They’re able to track our performance, and they let us know of what we should be focusing or spending money on. Higher Images tells us what’s working and what’s not, which has been an incredibly valuable part of our partnership.

How did Higher Images perform from a project management standpoint?

They’ve been fantastic—they’ve hit every timeline we’ve had so far. They set realistic expectations and won’t promise things they can’t deliver on. They continue to make any adjustments on the fly.

The communication is constant. I can always get a hold of my main contact, who even gave me his cell number so I could reach him at any time. If I email him about an issue, he’ll give me a call back on the same day. He’s been amazing at following up with us.

What did you find most impressive about them?

I can’t stress enough how they actually care about the success of our business. They’re not the type of company that’s just trying to sell you something. They don’t want you to spend any more with them that what’s necessary. They build a relationship with you and look out for your business’s best interest.

Are there any areas they could improve?

We don’t have any constructive criticism, because we’re extremely happy with our engagement with them. They’ve exceeded all of our expectations.

Do you have any advice for potential customers?

You definitely get the personal touch. Their input is absolutely worth it, so definitely take their advice. There are so many creative people on their staff who can steer you in the right direction, so don’t go into the engagement with a fixed attitude.

BACKGROUND

Introduce your business and what you do there.

I'm the owner and main orthodontist at Guttierez Orthodontics. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Higher Images?

My objective was to establish a better presence online and build a nicer looking, more customized website. I also wanted to improve the PPC campaign and SEO rankings which I'd worked on with a previous company. Higher Images offers better customer service with one-on-one conference calls. 

SOLUTION

What was the scope of their involvement?

I considered the option of redesigning my previous website, but it was so outdated that I decided Higher Images should build a new site from scratch. Based on a few of my ideas, Higher Images put together a new WordPress site. After logging in, we can access reports that track where the traffic is coming from and what sections users are visiting. These results help us decide which pages to update. 

In light of recent changes to Google’s algorithms, we decided to build another custom website that’s optimized for smartphones.  Higher Images used a technique to automatically convert our web platform into a mobile-friendly site about two years ago. Right now, probably 80% of our traffic comes from mobile users. 

Depending on the type of service I need, Higher Images makes someone available to provide consulting. They support our SEO and PPC efforts and manage all my online listings like Google Places. I gave them some content, and we worked together to expand it. They write and correct copy for my blog. When we experienced a hacking attempt, they resolved technical and security issues.

What is the team composition? 

I've worked with pretty much everyone from Higher Images at one point or another including the owner. Different specialists have provided consulting, tech support, and copywriting.

How did you come to work with Higher Images?

My colleague referred me to Higher Images. That person had worked with for a couple of years and was happy with the results. I wanted to build a satisfying relationship with a team for the long term. 

How much have you invested with them?

Aside from our agreed advertising budget for SEO and PPC, we spend between $15,000–$20,000 per year for all their services.

What is the status of this engagement?

We've been working together since March 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I frequently check the metrics from Google Analytics, and we review them together every 6-8 weeks. Based on measures like CTO ratios, Higher Images has absolutely impacted our business. 

Higher Images continually tracks our SEO and PPC campaigns. Everything has been trending in the right direction. They resolve any issues that arise in a timely manner. If I'm not achieving a particular goal, they find effective ways to address it.

How did Higher Images perform from a project management standpoint?

They've performed excellently from this perspective. Higher Images is always there when you need them. If they're not available to take my call, they respond by phone or email within a day. Using their platform, we can communicate with every contributor who's working on our project. It's easy to keep track of daily tasks, weekly progress,  and materials I need to send. 

What did you find most impressive about them?

I most appreciate Higher Images' customer service, flexibility, and how well they know what they're doing. 

Are there any areas they could improve?

I can't think of anything right now. Higher Images is flexible about working with clients who have different sized companies and can find out how to make things work with available resources. If a project won't work within a specific budget, they'll be honest about it and tell you. Higher Images is a great company to work with. 

Do you have any advice for potential customers?

Write down all your goals and sending them to Higher Images in your initial contact. This will help you have a more productive call and get things rolling much faster. Give them as much information as possible and detail everything you need. The team will customize the entire process for you. 

BACKGROUND

Introduce your business and what you do there.

I’m an executive at Dean Thomas Tree Service, a professional tree care and removal company

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Higher Images?

Our previous marketing group wasn’t meeting our digital marketing expectations, so we hired Higher Images to take over.

SOLUTION

What was the scope of their involvement?

Higher Images helped us regain ownership and control of our website and resolve issues with our business listings. Their scope of work also included designing and developing a new custom website, lead tracking, Google Ads management, SEO, and social media management. They continue to provide detailed progress reports and in-person meetings to review performance and ongoing marketing strategies.

After our previous digital marketing company did not meet our expectations, we decided to transition our services to Higher Images. Unfortunately, the prior company made the transition extremely difficult and provided little assistance in transferring control of our website and business listings. Higher Images stepped in and spent countless hours working through these issues on our behalf. Their team successfully regained ownership and control of our website and obtained access to our business listings that remained under the previous company. They then designed and built a new custom website and now manage our Google Ads, SEO, social media, and lead tracking. Their dedication and persistence in resolving the issues left behind by our previous provider made what could have been an extremely difficult transition much easier for us.

What is the team composition?

We work with 2–5 teammates from Higher Images.

How did you come to work with Higher Images?

Someone referred Higher Images to me.

What is the status of this engagement?

We started working together in May 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Higher Images has increased our leads and website traffic.

How did Higher Images perform from a project management standpoint?

Higher Images’s project management is excellent; they deliver on time and exceed our expectations. We communicate via in-person meetings, emails, and messaging apps.

What did you find most impressive about them?

Higher Images is always available and willing to take on and resolve problems.

Are there any areas they could improve?

I can’t think of anything for Higher Images to improve.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of Prime Men's Health, a medical company that offers hormone replacement therapy and other men's health-related services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Higher Images?

We needed help with Google PPC and Meta Ads management.

SOLUTION

What was the scope of their involvement?

Higher Images handles our Google PPC and Meta Ads placement and management. The team also helps us with ad content and landing pages.

What is the team composition?

We work with 2–5 teammates from Higher Images.

How did you come to work with Higher Images?

Someone referred Higher Images to me. I chose them over other options because they had high ratings, their pricing fit our budget, and they were referred to me.

What is the status of this engagement?

We started working with Higher Images in May 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've seen positive results in our CPC, CPA, and ROAS.

How did Higher Images perform from a project management standpoint?

Higher Images's project management is good; they deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I like the one-on-one interaction with the ad manager on a regular basis. It allows them to get to know me and my business advertising needs.

Are there any areas they could improve?

There's nothing I can come up with.