What was the scope of their involvement?
I considered the option of redesigning my previous website, but it was so outdated that I decided Higher Images should build a new site from scratch. Based on a few of my ideas, Higher Images put together a new WordPress site. After logging in, we can access reports that track where the traffic is coming from and what sections users are visiting. These results help us decide which pages to update.
In light of recent changes to Google’s algorithms, we decided to build another custom website that’s optimized for smartphones. Higher Images used a technique to automatically convert our web platform into a mobile-friendly site about two years ago. Right now, probably 80% of our traffic comes from mobile users.
Depending on the type of service I need, Higher Images makes someone available to provide consulting. They support our SEO and PPC efforts and manage all my online listings like Google Places. I gave them some content, and we worked together to expand it. They write and correct copy for my blog. When we experienced a hacking attempt, they resolved technical and security issues.
What is the team composition?
I've worked with pretty much everyone from Higher Images at one point or another including the owner. Different specialists have provided consulting, tech support, and copywriting.
How did you come to work with Higher Images?
My colleague referred me to Higher Images. That person had worked with for a couple of years and was happy with the results. I wanted to build a satisfying relationship with a team for the long term.
How much have you invested with them?
Aside from our agreed advertising budget for SEO and PPC, we spend between $15,000–$20,000 per year for all their services.
What is the status of this engagement?
We've been working together since March 2012.