Hidden Brains InfoTech

BACKGROUND

Please describe your organization.

We are an online digital agency shop. We do everything from web design, software design, and development, to the marketing of the sites and products that we create for people.

What is your position?

I'm one of the owners.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Hidden Brains InfoTech?

One of our biggest challenges was actually finding reliable resources and, more importantly, resources that had enough bandwidth to handle the number of projects we had coming in at any given time. Up until that point, I would say that we had been using between five and ten different shops to try to get done what we're currently doing exclusively with Hidden Brains. They're handling everything large and small for us, outside of search engine marketing and things of that nature, which we have another group handling. They're the sole development shop that we use for every project now.

SOLUTION

Please describe the scope of their involvement in detail.

One of the first projects that we did was an online classified site. It was geared up to be a niche Yelp-type of site for anybody in the window and glass business. We were going to take that model and expand it into different markets after that. We got the site done. Everything was perfect, and we're still in the process of trying to get some funding for it. It's a turnkey product for us as administrators of the site itself and, of course, the businesses and the people who would actually be advertising on the site. It was a big project considering it was our first one with a new company that we hadn't worked with before.

The next big project we did with Hidden Brains was an iOS and Android application for a health care group in Dallas. It was an educational application for their practice. It was a way to help them identify issues, symptoms, and conditions that their patients had after they left their initial appointment. They could download the app, track how they're feeling during the course of time, and provide feedback to the practice. That was our second big one.

The next one was a design integration project with a platform for which we are actively in the process of getting funding. It's a mobile device management platform that allows organizations to create custom app stores for employees or students, whether it's educational institution or commercial enterprise, and manage device settings across any device: iOS, Microsoft, Android, and so on. It's got MDM [mobile device management] capabilities, and it's also got some app management capabilities built in. That was a big project, and Hidden Brains worked on it during the course of 18 months until we launched the product.

How did you come to work with Hidden Brains InfoTech?

We've looked at quite a few other companies and worked with several of them. There were some things I knew, having done it for three or four years already, as far as what kind of communication gaps would come into play when working with remote teams. During our first interview we asked, "How do you manage your projects? What's the process? What's the communication process like? Do you guys use a project management system? Do we get a project manager involved in our project to communicate with? How much hand-holding do we have to do throughout the process?"

After talking to them, it seemed like we weren't going to have to babysit this work that we're doing with them, like we were going to have to do with some of the other companies. Even speaking with their sales guys, the communication was better, it was more fluid, and they had a rock-solid process. Their website was impressive as well. You could tell, based on the way they marketed their own company, they knew what they were doing.

What is the status of this engagement?

Our relationship started about four years ago [2011], and the work is ongoing. We work with them for ongoing projects and new projects as well as maintenance on existing work.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

One product that Hidden Brains InfoTech worked closely with us launched, and we immediately signed a school district with 30,000 users to the platform. We beat out some of the larger Fortune 500 companies. It was a big hit right out of the gate. We're at a point right now where we need funding to even service every single customer and provide the level of support that the product needs. We're maintaining the one we have, but until we get funding we're not in a position to get a team together to help us grow. But, obviously, that was a huge success.

What distinguishes Hidden Brains InfoTech from other providers?

I would say the quality of the final product seems to be a lot more buttoned up than any other group I've worked with. I handle a lot of the technical and project management side of our business. When we do get an alpha launch or a sandbox to go work in, there's not much that we have to do as far as fine-tuning what they provide. The only time we have to fine tune is when the customer changes their mind.

Is there anything Hidden Brains InfoTech could have improved or done differently?

I wish they had a strong search engine optimization division within their company. It would make my life a lot easier to deal with one single vendor versus multiple people at two different companies. At the end of the day, I don't think that's in their business model. They're focused on what they do, and that's not a bad thing.

BACKGROUND

Please describe your organization.

We are a Virginia repo company. It's a software provider mainly for the repossession industry. We do repo software to run their companies, and I focus on building websites for repo companies.

What is your position?

I'm the CEO.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Hidden Brains InfoTech?

When I first came to Hidden Brains, four or five years ago, I was driving around in a repo truck trying to dream up a "repo app" that would help me finish my responsibilities and make life easier for my wife and myself. When I first met them, I was trying to see what it was going to take to create a mobile application. Then, it snowballed from there.

SOLUTION

Please describe the scope of their involvement in detail.

Initially, it was only supposed to be a mobile app, but then we started getting into it, they thought it was a great idea and suggested building a web app around what I had dreamed up with the mobile application. We actually have a complete web application and mobile application that work together to allow the repo companies to manage all their needs to run their entire company both in the field and in the office. The mobile app was for Android phones.

How did you come to work with Hidden Brains InfoTech?

In doing repos, I pride myself on being able to hunt things down – dig up information and such. I got into deep pockets so it wasn't just my money any more. I had to get investors, such as friends and relatives, to get in on this. When it came to the kind of cash we needed to create something like this, we first started looking for United States-based companies. A few months into researching all these companies, I started realizing there's a lot of technology in India. We started reaching out to other companies around the world. I ended up with eight companies competing for the mobile app project. I dug into them hard. I could only find good stuff about Hidden Brains. You go to YouTube and the Internet, you don't find bad reviews about them. There's nothing shady.

One thing that set me off to them was when I went to YouTube and I was looking for things on them, there's actually a video out there. They were an Indian company, and they were winning an award in Paris for customer support or some sort of commitment award. It meant a lot to me being in the U.S. to see a company in India in an entirely different country winning an award for taking care of their customers. I'm happy with it. I love everything they do. It's like walking through a candy store.

Could you provide a sense of the size of this initiative in financial terms?

The cost was between $50,000 and $200,000. When we had those eight companies competing for the contract everybody was within $5,000 to $10,000 of each other. Hidden Brains was on the lower end. Price-wise, they were right there where they needed to be. In the end, it wasn't about the extra $4,000 that we saved. Their service is insanely good.

What is the status of this engagement?

It's always ongoing. For the initial build, that took six months. They didn't take any longer than it was expected to be and they didn't add any additional costs beyond what we had figured out from the beginning.

RESULTS & FEEDBACK

Could you share any feedback from this engagement?

I love it. Being a repo company, I was new in this whole technology side of the industry. One thing that's been very comforting and helpful is the fact that the software itself just works. We don't have a lot of bugs. We don't have issues in general. It's solid. That's all I can ask for from their end. Beyond that, it's all ideas from me. What else can we do? Then they say, "That can be done."

What distinguishes Hidden Brains InfoTech from other providers?

I will say that when it came to deciding whom I was going to do business with the support and the service was very clear as day from the start. They were talking to me for 16 to 20 hours before we even got our initial contract penciled in. They get deep into what you're trying to do, and they've always stood behind me. It's not only about money. Hidden Brains InfoTech does a lot of stuff to make sure the project has the best chance for success. I never expected the support to be what it was. Having them in my pocket, I know I'm a lot further ahead than I would've been if I had chosen some of these other companies that were competing for the contract.

Is there anything Hidden Brains InfoTech could have improved or done differently?

No improvements. I can't really put anything down for that one.

BACKGROUND

Introduce your business and what you do there.

I'm a product manager at fast2work. We offer companies an app and payment card that allow employees to use flexible mobility budgets and tax-free benefits, promoting sustainable mobility and increasing employee satisfaction.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hidden Brains InfoTech?

We hired Hidden Brains InfoTech to further develop our benefit solution. Our goal was to create a scalable platform that met the needs of our customers while ensuring high performance and security standards.

SOLUTION

What was the scope of their involvement?

Hidden Brains InfoTech has been responsible for the further development of our benefit platform. This has included the design and development of a scalable platform. The key deliverables have been the creation of a robust backend infrastructure, the development of user-friendly interfaces, and the integration of advanced security features to protect the data. Additionally, they provide ongoing support and maintenance to ensure the platform's continued performance and scalability.

What is the team composition?

We have 30 team members from Hidden Brains InfoTech assigned to our project.

How did you come to work with Hidden Brains InfoTech?

The collaboration was already established when I started working for fast2work. Hidden Brains InfoTech was chosen because of their proven track record in delivering innovative and scalable solutions. Their expertise in technology and strong commitment to quality aligned with our professional goals. Additionally, we valued their collaborative approach, which made them stand out from other options.

What is the status of this engagement?

Our project with Hidden Brains InfoTech began in 2023, and it is still ongoing. The project continues to evolve as we work on new features and improvements. However, some key milestones have already been completed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The measurable outcomes of our project with Hidden Brains InfoTech include a significant improvement in the platform, with faster load times and higher user engagement. We have also achieved greater scalability, effectiveness, and success of the project. The improvements in scalability have been measured by monitoring load times, server responses, and system stability as the number of users increased. Effectiveness has been assessed using KPIs such as user engagement, system reliability, and customer feedback.

How did Hidden Brains InfoTech perform from a project management standpoint?

Hidden Brains InfoTech's project management has been highly efficient and organized. They consistently deliver on time, meeting all key milestones, and demonstrate a strong ability to adapt to our changing needs. Their proactive communication and flexibility ensure smooth collaboration throughout the project.

What did you find most impressive about them?

What I find most impressive about Hidden Brains InfoTech is their calmness and willingness to accommodate, especially during times when things don’t go perfectly. They remain solution-oriented and address our needs, making the entire process smooth and trustworthy.

Are there any areas they could improve?

Only in one area where Hidden Brains InfoTech could have improved a bit is in their organization when it came to design-related matters. A bit more structure and clarity in that aspect would have made the process even smoother.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of Mango Labs CH GmbH

Describe what your company does in a single sentence.

We are a technology startup with multiple projects in our pipeline that we plan to incubate.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hidden Brains InfoTech to accomplish?

• Develop a custom website
• Host the site on AWS (HB service)
• Provide post go-live support for the website

SOLUTION

How did you find Hidden Brains InfoTech?

Online Search

Why did you select Hidden Brains InfoTech over others?

Good value for cost

How many teammates from Hidden Brains InfoTech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• UI/UX design
• Wireframes of the website
• Website development and testing
• Go-live and hosting of the website
• Post go-live support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• High quality design and development work
• Low number of defects
• Fast turnaround
• Good team communication

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Project management was good delivering on time and budget
• The response to our needs was fast and efficient
• Good communication skills and fast turnaround

What was your primary form of communication with Hidden Brains InfoTech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Met some of their colleagues in-person
• Use of good communication tools
• Technology platform selection was good

Are there any areas for improvement or something Hidden Brains InfoTech could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Chief Technology Officer of BoardroomAI

Describe what your company does in a single sentence.

AI-powered enterprise management platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hidden Brains InfoTech to accomplish?

• Develop AI-powered tech platform
• Streamline IT support services

SOLUTION

How did you find Hidden Brains InfoTech?

• Online Search
• Other

Why did you select Hidden Brains InfoTech over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Hidden Brains InfoTech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We developed an AI-powered boardroom simulator from idea through to beta launch. This involved complex full stack software engineering. We utilized multiple LLMs via API configuration and developed costum solutions to faclitate the core functionality of the platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Specific functionality was expected from week to week, such as setting up the website, the platform, and the core functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The technical project management was first-rate. All key milestones and deliverables were completed on time. All emergent needs were met and exceeded with the utmost urgency and accommodation.

What was your primary form of communication with Hidden Brains InfoTech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Hidden Brains has outstanding talent and strong capabilities to build and maintain tech platforms or carry out complex coding/development projects. Everything they touch is done carefully, thoughtfully, deliberately, and very professionally.

Are there any areas for improvement or something Hidden Brains InfoTech could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of Innowise Group

Describe what your company does in a single sentence.

Innowise is a global software development partner with 1800+ engineers on board. Let's develop software together!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hidden Brains InfoTech to accomplish?

• Develop a mobile app

SOLUTION

How did you find Hidden Brains InfoTech?

• Online Search
• Clutch Site

Why did you select Hidden Brains InfoTech over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Hidden Brains InfoTech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Discovery workshops
UX/UI
Mobile app development (React Native) for iOS and Android
Testing/bug fixes/maintenance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

High fidelity designs
The mobile app development stages

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, the work was delivered within a reasonable timeline. We did go past our initial timeline but that is to be expected in such a project. We were also being very rigorous on the quality of the results and asked for last minute changes, so the delay was partly our responsibility. 
They took onboard the input, changes and adjustments we requested along the way. 
The team worked with us patiently and with understanding — and a common goal of making it right.

What was your primary form of communication with Hidden Brains InfoTech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Hidden Brains InfoTech' vision and approach when delivering projects were most impressive. They take your ideas and input onboard, but also offer their point of view and critical thought. If you let them, the team won't hesitate to advise and challenge your assumptions, which turns into a healthy productive environment.

Are there any areas for improvement or something Hidden Brains InfoTech could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Director of GSP Crop Science Pvt ltd

Describe what your company does in a single sentence.

Agro chemical manufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hidden Brains InfoTech to accomplish?

• Develop solutions for Indian farmers

SOLUTION

How did you find Hidden Brains InfoTech?

Referral

Why did you select Hidden Brains InfoTech over others?

Referred to me

How many teammates from Hidden Brains InfoTech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Info app for farmers

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

App works

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Did good

What was your primary form of communication with Hidden Brains InfoTech?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their team members were impressive

Are there any areas for improvement or something Hidden Brains InfoTech could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Director of Data Management of a healthcare company

Describe what your company does in a single sentence.

We strive to assist businesses in harnessing the power of technology and data to drive growth and success. Our team of experts works closely with clients to understand their unique needs and develop customized solutions that address their challenges and goals

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hidden Brains InfoTech to accomplish?

• Custom software development

SOLUTION

How did you find Hidden Brains InfoTech?

Referral

Why did you select Hidden Brains InfoTech over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Hidden Brains InfoTech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had a remarkable experience with Hidden Brains. Their team's dedication to understanding our needs and delivering a tailored solution was impressive. Throughout the process, their professionalism and technical expertise shone through, resulting in a high-quality software product that perfectly aligned with our goals. Notably, their post-development support underscored their commitment to our project's success.

Hidden brains truly stands out for their client-centric approach and ability to foster a collaborative partnership. I highly recommend them to any business seeking top-notch custom software development services. In conclusion, I wholeheartedly recommend hidden brains for any organization in need of top-tier custom software development services. Their exceptional understanding of client needs, technical prowess, and unwavering commitment to excellence make them a standout choice in the industry.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to a 30% increase in operational efficiency, reducing processing time by half. These measurable outcomes underscore the project's success in enhancing efficiency and user experience, aligning with our goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Hidden Brains adhered to timelines diligently, ensuring timely deliveries at each phase. Their proactive communication and responsiveness to our needs were impressive. Regular updates and quick adjustments to evolving requirements showcased their commitment to our project's success.

What was your primary form of communication with Hidden Brains InfoTech?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very unique organisation, customer service was top notch.

Are there any areas for improvement or something Hidden Brains InfoTech could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Direrctor of DIY Rat Rid

Describe what your company does in a single sentence.

Provide DIY rat control solutions for domestic, commercial and industrial situations

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hidden Brains InfoTech to accomplish?

• Provide a PWA solution

SOLUTION

How did you find Hidden Brains InfoTech?

Online Search

Why did you select Hidden Brains InfoTech over others?

• Good value for cost
• Company values aligned

How many teammates from Hidden Brains InfoTech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop a PWA solution using google map API to calculate the amount of rat control assets a customer requires for their property

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

delivered a fully functional working application

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They met the project deadline.

What was your primary form of communication with Hidden Brains InfoTech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

every aspect of a development can be catered for in one location

Are there any areas for improvement or something Hidden Brains InfoTech could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am the Executive of Custom WRKshop.

Describe what your company does in a single sentence.

Custom Clothing and Accessory Configurator

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hidden Brains InfoTech to accomplish?

• Build the technology for visualizer
• Create the connection with our factories

SOLUTION

How did you find Hidden Brains InfoTech?

Referral

Why did you select Hidden Brains InfoTech over others?

Referred to me

How many teammates from Hidden Brains InfoTech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To build a plug and play website that allows customers to visualize the customization process. This required Hidden Brains to work with a 3D team connect/integrate with multiple clothing factories

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• On-time development
• Very communicative
• Constant problem-solving and solution-oriented approach

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was GREAT!!

What was your primary form of communication with Hidden Brains InfoTech?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail and follow-up were impressive.

Are there any areas for improvement or something Hidden Brains InfoTech could have done differently?

No