Web & Mobile App Development Company

Hidden Brains Infotech is an Award Winning Software & Mobile App Development Company committed to provide end-to-end IT services in Web, Mobile & Cloud.

From ideation, UX/UI design, development  to Software deployment, we have successfully delivered 5000+ Web & 1000+ Mobile apps over a span of 13 years to clients across 102 countries.

We are Microsoft Certified Partner and have won several accolades like ICTIS Global Industry & Academic Excellence Award 2017 for Corporate Excellence & Deloitte Technology Fast 50 Award.

Key Services:

  • Mobile Application Development (Android, iOS, Windows Phone Apps)
  • Web Application Development
  • Cross Platform App Development
  • Ecommerce Development
  • Enterprise Solutions
  • Emerging Technology Services (IoT, Wearables, iBeacon, Augmented Reality, Cloud Solutions etc.)

Hidden Brains Company at a Glance

  • Delivered 5000+ Web projects
  • 1000+ Mobile apps, 45+ Games
  • 2000+ clients across 102 countries
  • Catering to 33+ industries

Hidden Brains offer a collaborative, yet non-competitive environment and cost effective technological solutions – helping build Brands worldwide.

 
$10,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
2003
Show all +
Ahmedabad, India
headquaters
  • Hidden Brains InfoTech
    405, Balleshwar Square, Opp. ISKCON Temple,
    Ahmedabad 380015
    India
    91.98.9802.1433
other locations
  • Hidden Brains InfoTech
    1635 W, Wise Road,Suite 10T,
    Schaumburg, IL 60193
    United States
    323.908.3492
  • Hidden Brains InfoTech
    United Kingdom
    44 (0)20.7993.2188
  • Hidden Brains InfoTech
    Norway
    34.93.802.3010
  • Hidden Brains InfoTech
    Australia
    61.2.6145.2066
  • Hidden Brains InfoTech
    401, 4th Floor, V. V. Vintage Boulevard, Raj Bhawan Road, Somajiguda,
    Hyderabad, AP 500082
    India

Portfolio

Key clients: 

NETGEAR, McAfee, LSI, SanDisk, Raymond, POLYCOM, OH TV, Quantum, Virgin, Centurus, INCENTRA, Maxtor, Orange, Audience, Matson, LITEPOIN, Juniper

Xylem

Xylem is a renowned name in fluid technology and equipment solutions in the United States. Hidden Brains developed a mobile app that could allow users to locate nearest local representative or distributor for Xylem Transport and Treatment brands.

This app makes it easier for users to fetch ‘Distributer Details’ such as Name, Distance of Distributor from user’s current Location, Address and Phone Number.

Explore our diverse range of projects: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Perpetual Exposure

Perpetual Exposure mobile app and website is intended to connect people using LECIA cameras and sport optics. Community of people sharing same interests can chat via mobile app or website.

Users can even upload photos captured using LECIA devices for others to view and comment on them. Thus, Hidden Brains built a valuable platform for users to socialize and interact seamlessly with others belonging to the same community.

 

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

 

Vapacloud

Vapacloud is a mobile app that brings merchants and customers on the same platform. Through this app, customers can review offers posted by merchants. On the other hand, business owners can post new offers for customers.

Hidden Brains developed Vapacloud mobile app to enable customers search for the best available deal based on the current location.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Aruba

Aruba is an up-to-date travel guide that provides on-the-go travelers with complete information about the beautiful Aruba Island located in the Caribbean. This intuitive app showcases weather reports, accommodation options, nearby restaurants as well as flight details at once.

Hidden Brains successfully developed a handy travel guide for Aruba Island that enables travelers to explore the place to the fullest.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Search that pic

‘Search that pic’ app helps users to find alternatives of photos taken from smartphone. Based on the search query entered by the user, this app displays thumbnail view of the image along with its title, search date and time.

To make it easy for users to find alternatives to photo, ‘Search that pic’ app allows editing of search query with revised text and mark it as ‘Favorite’ for quick future reference.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

CityShor

CityShor is an app that provides information to users on day-to-day happenings in their city as well as explore current trends that are prominent among the masses. This app allows user to voice his/her opinion on various events and share the experience with others.

 

Hidden Brains built this location-based app to encourage people discover new places in their locality and connect with local people residing in the same city.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

MidJoint

Midjoint is a social networking app that allows people sharing same interest of smoking cannabis to connect with each other through this platform.  

People connected via MidJoint app can like or dislike anonymous user’s profile and even communicate/chat with each other.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Wedme

WedMe is a social networking matrimonial app developed by Hidden Brains to allow registered users search for their prospective life partners as per their preference. This app facilitates users to grow their network and build contacts by connecting with friends and friends of friends.

This app allows user to find the special one they are looking for by filtering prospective options on the basis of gender, age, height or even country.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

SpineTech

SpineTech app enables chiropractors and physical therapists to examine patients in more organized manner. This app allows medical practitioners to scan and upload patient’s medical reports and other relevant documents using built-in camera.

With this iPad application, medical therapists can access patient records at multiple clinics, without the need to maintain paper file everywhere.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

YourMobi

YourMobi  is a business listing app that presents users with latest deals, events and promotional offers based on location. All the businesses available within user's selected location are displayed on the screen.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

CayGuide

CayGuide is a travel app that lets users find best places to eat, drink, shop or visit in the Cayman Islands. With such detailed information about Cayman Island available within one app, travelers need not browse multiple websites to plan their trip.

This reliable guide that helps find all point of interests (POIs) within user's GPS location is found to be quite useful to travelers.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Faballey

FabAlley, a well-known fashion brand, established its presence in form of mobile app with the help of Hidden Brains. This app enables users to shop from the store anytime, anywhere by offering consistent user-experience across all devices (omnichannel retailing).

From allowing users to select products from categories, view elaborate details on product size, color & price to placing an order, this app provides complete and convenient mobile shopping experience.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Moxiee

Moxiee is a fitness coaching app that acts as a connecting module between user and personal trainer. This app allows users to not only stay fit, but also accounts for seamless communication with trainer to help overcome anxiety between workouts.

This mobile app developed by Hidden Brains enables Personal Trainer to keep his client motivated all the time either by real time messages or scheduled notes.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Haload

Haload is a valuable logistics platform to compare travel, shipping, and relocation options. This portal helps users determine the most feasible option for transporting anything with intuitive search tools.

With Haload, users can strike a comparison in a matter of seconds and decide which carrier to utilize for their transportation needs.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Virtual Class Room System

Virtual classroom is an interactive learning platform that eliminates the communication gap between students and teachers. Hidden Brains developed this platform to make it possible for teachers to conduct online test. This portal aims to improve learning experience of students with availability of real-time audio/video communication and interactive whiteboards.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Xpenditure App

Xpenditure is a cloud-based app that allows users to keep a track of their daily expenses. With an ability to take take picture of receipts and credit card statements, user can become more organized in terms of maintaining expense reports for future reference.

Xpenditure allows user to seamlessly manage all expenses in an online account expenses report.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Jupper

Jupper is a social networking portal where users register and connect with each other to share their life events, experiences and interests through text, photo, audio or video. People connected through Jupper portal can engage in private as well as group chat.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Speed Booster Pro

Speed Booster Pro is a mobile app that not only speeds up your phone, but also protects it from malicious apps and viruses. With just a single click, user can remove temporary files to increase storage space of phone, boost performance, enhance speed and extend battery life.

 

Speed Booster Pro enables scanning the system for pre-installed and user-installed apps to keep your device safe from viruses, trojans, adware and spyware.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Catwalk88.com

Catwalk88 is an ecommerce website selling a variety of women products, broadly categorized as apparels, shoes and accessories. This online shopping website takes the theory of user experience to completely new level by showcasing product catalogue page for each category.

The website is developed such that users can view products in different dimensions, besides having a magnified view of the same when hovered with the mouse.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Parken App

Parken is a parking app exclusively for the Ruhr region, the fifth largest metropolitan area in Europe and the largest in the Federal Republic of Germany. This app provides user with real-time information about the nearest parking lots, space availability and cost.

With Parken, users can seamlessly search for available parking space in the nearby location using GPS.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

MyEdge Educational Website

MyEdge is a virtual classroom where students can share notes or even participate in discussions that are monitored by teachers. This online learning platform acquaints parents of the performance of their child, thereby helping him/her improve on weak areas.

This is a common platform for teachers, students and parents intended to enhance the learning experience.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

SNAP STITCH

Snap Stitch is a mobile app that enables users to decorate photos and give it more enchanting look. Pictures can be edited to include embroidery art around the borders to make it attractive. User is allowed to choose the color and pattern of stitch effect to be used for editing the image.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Voog

Voog is a well-known business directory website where several companies register themselves to gain exposure for their brand among end users. Business owners can register their profile on Voog, which indirectly is a way to promote their brand.

Users can browse through businesses listed on Voog, review it in detail and even rate the business as per his/her experience.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Roof Site Visit

Roof SiteVisit app enables generation of precise roof reports to help agents save money, which would otherwise be spent on allocating the task to external sources. On-field workers can capture real time photos of the site using Google Satellite View.

Pictures captured through the app can be synchronized with existing project to generate roof drawings.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Softmozer website

Softmozer is a trusted website that lists down trending, useful and most popular software and applications for end users. This website has a huge directory of the latest versions of the apps for all the devices and operating systems.

User can be assured of software and applications listed on this website as they are 100% virus free and available for download directly.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Cosmic Wishroom

Cosmic Wishroom is a mobile app that allows users to share their wishes and greetings with beneficiary (friends and family). Wishes can be shared in the form of video, audio and frame. The basic concept is to share the wish with contacts and wait for its successful completion through cosmic connection.

This app understands the intensity with which users are placing their wishes and allows for its resending at frequent intervals.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Decor USA

DecoraUSA is an ecommerce website offering a range of lighting, chandeliers, furniture and other home accessories at market-best prices. All the products available on the website are categorized for its easy search by customers.

User can select the product that suits his/her interest and proceed to checkout. Order placement system is quite simple and user-friendly.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Kakadiya

Kakadiya is a leading manufacturer and exporter of varied types of diamonds, gemstones and jewelry.  This ecommerce website was created for users who wished to make online purchase of jewelry, engagement rings or even diamonds.

Kakadiya website has an integrated payment module for users to make safe and secured online transactions.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Jupper

Jupper is a social networking app that encourages people to connect with others and expand their network and contacts. Through this wide and recognized platform, users can share updates in form of text, image, audio or even video.

What makes this social networking app much more interactive is allowing other users to give star rating on photos and even comment on it.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Visit Dublin

Visit Dublin is an online travel portal that enables tourists to find details about hotels, restaurants, festivals, and events in Dublin. This website lets travelers search for required information at just a click of mouse to allow travellers make informed decisions.

Designed with perfection and precision, this website provides users with information and incredibly beautiful pictures. The simplicity of website and intuitive navigation takes interactivity to the next level.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

TravlBud

TravlBud is an online travel directory that showcases the best deals, festive offers and promotional discounts offered by several travel businesses in the Australian travel industry. Unique travel deals can be featured by suppliers and accessed by members. With TravlBud, travelers can come across an array of discounts and deals at a single click.

Discover our feat in implementing a range of technologies here: www.hiddenbrains.com/portfolio.html

If you are looking to build an app like this contact us at [email protected]

Reviews

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Dev for On-Demand Real Estate App

"Their technical skills in accomplishing all the front and backend work have lived up to our expectations."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Nov. 2016 - Ongoing
Project summary: 

In search of capable developers to help build an app (iOS/Android), which connects real estate agents with contractors, an entrepreneur outsourced specific action items to Hidden Brains. 

The Reviewer
 
1-10 Employees
 
Virginia Beach, Virginia
CEO and Co-Founder, Real Estate App
 
Verified
The Review
Feedback summary: 

Since the Android version has not launched yet, there are no strong metrics to report. Nevertheless, Hidden Brains' technical ability is strong, and the client is hopeful that transactions will increase. While they could be quicker to respond at certain points, they've mainly met all major deadlines.  

BACKGROUND

Introduce your business and what you do there.

Our app is like Uber for real estate agents. We connect agents with contractors such as electricians or handymen.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hidden Brains?

We had our app developed locally, here in Virginia Beach, but we weren’t happy with the development firm we had used. We wanted to find another agency to complete the work.

SOLUTION

What was the scope of their involvement?

We sent them our code that the prior agency had done. They combed through the code to see how the app worked. They worked on both the front and backend. The app has third-party integration and payment processing. We had specific action items we wanted them to do such as hiding some details on the app screen and adding and removing things from the web services side. We’ve recently added some pop-up screens and a rating system. They’re currently working on the Android version of the app.

We initially had a quote-based model and an on-demand model, but we asked them to hide the quote-based model. We had a feature that would send the tradesmen a text every day, asking them to update their availability. We asked Hidden Brains to hide that as well, as it was too taxing for the contractors to keep updating their schedule every day. Instead, we asked them to add a feature in which the real estate agent could pick a day and time. That lead would then be blasted out to all the tradesmen in a given category. The tradesmen would get a job description and contact information for the agent. In addition, Hidden Brains worked on the geo-location for the jobs and a lot of smaller features, like putting a notes section to the job description. They also added a feature that allows people to upload pictures to share with the contractors.

How did you come to work with Hidden Brains?

We found them on Upwork. We chose them because their response time was quick, their pricing was fair, and their job description was good. It also helped that their English was very easy to understand. If we didn’t understand someone on the team, they found someone who could speak better English for us, which was great.

How much have you invested with Hidden Brains?

We’ve spent in the range of $5,000–$6,000 to date.

What is the status of this engagement?

We started working with them in November of 2016, and the relationship is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The iOS version was launched in November. We’ve had a lot of people signing up, but only a handful of transactions. Our main focus right now is getting more transactions, and we’re limited right now because the Android version isn’t launched yet. I think we’ll have better metrics within the next couple months when that is out. Their technical skills in accomplishing all the front and backend work have lived up to our expectations.

How did Hidden Brains perform from a project management standpoint?

The work has been great and communication is awesome. They’ve been flexible with payment because we wanted to pay as we go. We use Basecamp, which is very easy to follow, as well as Skype and email. They update us on what they’ve done each day. Meeting the timelines has been great. We talk to one developer on a daily basis and another guy on the support side for questions or concerns. There’s also a team leader who gets issues resolved quickly. We had problems with bugs, but they seemed to jump on it.

What did you find most impressive about Hidden Brains?

Their communication is good. It’s affordable to work with them directly, as opposed to someone here in the States who will farm the work out to them anyway.

Are there any areas Hidden Brains could improve?

I wish they had more access over the weekend because if we have an issue, we need it resolved quickly. They need a way to accommodate customers in emergency situations.

What tips or recommendations could you share that might increase the likelihood of success with Hidden Brains?

It’s vital to be in charge of your own project and know who’s working on it. I think direct communication with the developers is key.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    It was sometimes a little slower than what we wanted, but they’re generally efficient.
  • 4.0 Cost
    Value / within estimates
    There are less expensive companies out there.
  • 5.0 Quality
    Service & deliverables
    We tell them what we want, and they come up with some screenshots. If it’s not right, they’re quick to change it. Their developers communicate with each other, which is great.
  • 5.0 NPS
    Willing to refer

Website and Application Development for Game Manufacturer

"Their response time has been excellent, and they’re very well managed from a project perspective."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2016 - Ongoing
Project summary: 

Hidden Brain InfoTech built an iOS application for a gaming company and then was tasked with doing design and integrations with their eCommerce website.

The Reviewer
 
2-10 Employees
 
Buffalo, New York
Owner, Game Manufacturer
 
Verified
The Review
Feedback summary: 

Hidden Brain InfoTech delivered good quality code on time for a fair price. They are strong at project management and pushing the project to completion.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Energy SCP, a game company. We manufacture games for families to enjoy during tailgate parties and similar outdoor events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hidden Brain InfoTech?

We needed someone to build an app and website for us.

SOLUTION

What was the scope of their involvement?

After they built the iOS app, I was pleased with their work and decided to have them build our website from scratch. Aside from our e-commerce website, they also did some graphic design work. Hidden Brain then did the integration with our third-party service providers, including Tapjoy and social media. The app is linked to our website so we can do push notifications there as well.

How did you come to work with Hidden Brain InfoTech?

Hidden Brain was recommended to me by a friend who had just launched an application. We gave them a chance to give us a quote and then compared them to other companies in terms of price, project planning, and overall commitment. They met all three of our criteria, so they won the bid.

How much have you invested with Hidden Brain InfoTech?

We’ve spent between $10,000 and $50,000 on this project.

What is the status of this engagement?

We began working with them in December 2016, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

We don’t have any metrics yet.

How did Hidden Brain InfoTech perform from a project management standpoint?

The project management is all done through Basecamp.

What did you find most impressive about Hidden Brain InfoTech?

Their response time has been excellent, and they’re very well managed from a project perspective. It’s good to have soft reminders that are not annoying. The specs were very documented and there was never a question as to what I was getting.

Are there any areas Hidden Brain InfoTech could improve?

We have now switched to using Skype to communicate. That could’ve been suggested earlier in the project, as it would’ve helped us get to know each other better.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They got their work done faster than I did.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Everything was delivered to spec.
  • 5.0 NPS
    Willing to refer
    I have already referred them.

Mobile App Development For Digital Marketing Company

"They've been attentive to detail and adept to suggesting fixes and improvements."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
Less than $10,000
 
Nov. 2015 - Ongoing
Project summary: 

Hidden Brains InfoTech provides supplementary app development resources. They build iOS and Android apps, provide UI designs and branding guides, and manage development timelines and requirements. 

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Luke Hart
Director, STORM Advertising and Digital Media
 
Verified
The Review
Feedback summary: 

Hidden Brains InfoTech always impresses with their fast deliveries, business-savvy mindset, and creative approach to ideation. The team identifies each app's objectives and customizes their designs to suit the target audience. Their wide, adaptive WordPress expertise is a particularly helpful asset.

BACKGROUND

Please describe your organization.

We're a small to medium-sized web agency in London, primarily focusing on the design of websites and online marketing like search engine optimization [SEO] and social media.

What is your position?

I'm the Director of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Hidden Brains?

We've recently expanded our services to the mobile app space, which is where our work with Hidden Brains came in. We approached them in order to help out with the resourcing requirements we had as a small company which is just starting out. We've recently picked up a lot of clients who are interested in the mobile app space. We are not resourced enough to take on this volume of work and decided to outsource one of the projects to Hidden Brains.

SOLUTION

Please describe the scope of their involvement in greater detail.

Hidden Brains has been in charge of development for iOS and Android. They also took care of project management in terms of keeping track of timelines and milestones. They came up with a user interface design based on our requirements for coloring and branding. Our role was more as a mediator. After working with them for a couple of months, we became confident in the fact that they knew what they were doing and were quite good in terms of agendas and time keeping. My role is simply to make sure that invoices are up-to-date and that Hidden Brains has received the client's feed-back.

How did you come to work with Hidden Brains?

We originally found them on oDesk.

Could you provide a sense of the size of this initiative in financial terms?

This is confidential.

What is the status of this engagement?

We've been working with them for four to five months. Our project is due to be launched within the second week of April, 2016.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Our client has been happy with all the demos and wireframes we've sent through. Hidden Brains has done good work. They were pragmatic in coming up with app ideas and understanding who the target audience was. They paid attention to elements of business analysis, which made them very good to work with.

How did Hidden Brains perform from a project management standpoint?

Their turnaround time has been quite fast. Hidden Brains has met all of the timelines they've set for themselves, and has also been proactive in identifying bugs and areas in which the app could be improved from a business continuity sense. They've been attentive to detail and adept to suggesting fixes and improvements, which took a lot of pressure off of my team.

What distinguishes Hidden Brains from other providers?

Their integration with WordPress particularly sets them aside. We've only used Hidden Brains for one project but we know that they develop web services and APIs for the platform. This can be quite challenging, as it's not quite as open-sourced as Drupal. They've found ways around this and developed certain API services themselves. This branch of their work has been quite good.

Is there anything Hidden Brains could have improved or done differently?

When working across time zones and with different cultures and languages, there can be a communication issue. I wouldn't put this down to Hidden Brains. A lot of the time, we receive bad signals from a language point of view. This is definitely an obstacle in this type of relationship.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Web Development For Startup Legal Encyclopedia

"They were a good team, delivering what they promised in a cost-efficient way."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Nov. 2015 - Jan. 2016
Project summary: 

Hidden Brains InfoTech used WordPress to build a mobile-friendly legal encyclopedia. The site is composed of a homepage and a database of articles with citations and footnotes.

The Reviewer
 
1-10 Employees
Founder, Legal Encyclopedia and Research Site
 
Verified
The Review
Feedback summary: 

Beta testers were impressed by the site's attractive visuals and functional interface, which includes every element that was initially requested. Hidden Brains InfoTech impressed with their impeccable organization, dependable communication, and knowledgeable input.

BACKGROUND

Please describe your organization.

Our company is an online legal encyclopedia and research website.

What is your position?

I am the founder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Hidden Brains?

I needed to set up a website that would serve as a database in which I could enter articles and that would also provide all the other features necessary for interfacing with a consumer. The database was the main focus.

The website would essentially be the beginning point of my company. The first part of my plan was reaching out to Hidden Brains. My biggest challenge was basically that we were starting from zero.

SOLUTION

Please describe the scope of their involvement in greater detail.

Hidden Brains developed my website using Wordpress. We chose this platform due to budget constraints, but they also gave me the option of creating it from a blank slate.

Wordpress presents a few challenges in terms of what can be done through the platform. Hidden Brains was very good at making sure that everything I wanted could be done. Our collaboration was a back-and-forth process.

My website is more or less typical, consisting of a homepage and a database (which was the most important part for me). The site is mobile-friendly, but otherwise there aren't a ton of features on it, e-commerce or otherwise. The elements which are important to me may not have been important to many other people interested in web development. While a regular site would simply have posts and a comment section, I wanted to easily add citations and footnotes for the information on it, since this is a legal site. I learned that it was actually a bit complicated to implement these features, but Hidden Brains was able to do it successfully.

They offered me search engine optimization [SEO] services, but this wasn't something I could have started before uploading the actual content on it. When it went live, I only had a few articles available. It wouldn't have made sense to start any SEO work on it before I could have the chance to add some articles.

How did you come to work with Hidden Brains?

I put up an ad on Elance. I had interviewed a lot of people already and came to the conclusion that I could either pay a lot of money for a US developer, or choose a company abroad, where there could be a communication barrier. I often explained the idea behind my project four times before making myself understood.

One of the sales people from Hidden Brains called me. They spoke perfect English and were able to understand what I wanted. They also have a project manager who has some engineering experience. She was my main point of contact, also speaking perfect English and perfectly understanding what I wanted. I did speak to the engineers themselves once in a while, but she was my main contact person. The engineers spoke good English, but the project manager made the biggest difference.

I had three reference calls with previous companies Hidden Brains had worked for. They proved to be the best option in terms of cost per value.

I drafted some wireframes for what I wanted the website to feature. I had a few phone conversations with Hidden Brains and thought that they were adept in understanding what my needs were and asked the right questions, which was the main reason for hiring them. Initially, I wasn't sure I'd want to work with a team outside the US, but Hidden Brains changed my mind.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost was under $10,000.

What is the status of this engagement?

I started working with Hidden Brains in November of 2015. The project was completed at the beginning of January of 2016, despite a two-week period in which I was on vacation.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I thought that Hidden Brains did a great job. I'm still in the process of building the site's content, so I'm not currently showing it to a lot of people. It's a legal encyclopedia, so even 30 articles would be too little content for it. It needs a base of hundreds of articles before it can be marketed. The site is randomly accessed each day, but traffic isn't yet relevant.

Overall, everyone who has seen it has thought that it's a high quality site and said that it looks nice. The homepage was built from a basic wireframe of features. Hidden Brains was very good in making the site's design. Everything that I requested through my original wireframe was included.

How did Hidden Brains perform from a project management standpoint?

They have a good team that is broken up into different roles, which makes them efficient. I received daily reports showing me the current progress. They answered any of my questions, and vice versa. Hidden Brains is very good in terms of communication.

What distinguishes Hidden Brains from other providers?

There were some features which they initially thought couldn't be implemented through Wordpress, but they pushed hard to deliver them nonetheless. They were a good team, delivering what they promised in a cost-efficient way.

Is there anything Hidden Brains could have improved or done differently?

My only issue was with their time zone. They're based in India, so their work cycle was exactly opposed to mine. By the time I could respond to an email, they'd be unavailable and, by the time they responded to my emails, I was about to go to bed. I raised this issue with Hidden Brains and they offered to make resources available on flip hours in the future.

Otherwise, they delivered what they promised. They were on time and their quality of work was high.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We worked on a fixed price. Towards the end, there were a few things that I wanted to add outside of the original wireframe. Hidden Brains delivered them without asking for additional money. They continue to answer my questions...
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development For Startup Social Network

"There was good continuity in terms of how they communicate."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Aug. 2015 - Ongoing
Project summary: 

Hidden Brains InfoTech built a website for a platform that allows businesses to collect digital marketing data. The site ia responsive and mobile-friendly, and integrates e-commerce features.

The Reviewer
 
1-10 Employees
 
Soquel, California
Daniel Jadick
Owner, Marketing Website
 
Verified
The Review
Feedback summary: 

Hidden Brains InfoTech's talented developers and straightforward project managers produced a high-quality product on a very affordable budget. The site rarely presents bugs. Although some aspects of the process lacked adequate documentation, the finished product fulfilled every expectation.

BACKGROUND

Please describe your organization.

Clickin.com is a marketing relationship enabling website that helps agents and businesses collect digital contact information in ways that are currently not possible for them.

What is your position?

I am the owner of Clickin.com.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Hidden Brains?

I hired them to create a website for my project.

SOLUTION

Please describe the scope of their involvement in greater detail.

I had initially hired another developer who came up against something he couldn't accomplish. Basic pages and coding had been made for the site, and Hidden Brains took over from there. The site is mobile-responsive right now, working on various device sizes. The next step of the work will involve building e-commerce capabilities.

How did you come to work with Hidden Brains?

I posted a job on a specialized platform, possibly Fiverr, to which they responded.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost has been under $10,000. Their pricing was one tenth of what I would have paid for a local firm.

What is the status of this engagement?

We started working together in August of 2015. The first build of the project was completed recently. The e-commerce portion of the site remains to be built.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Hidden Brains produced exactly what I was looking for, down to the letter. It hasn't been released on the market yet, so I have no user metrics.

I can say that the bug count during the development phase has been better than the average output I've encountered from other developers.

How did Hidden Brains perform from a project management standpoint?

There seems to be something missing in the working method of most developers. They tend to trust their code more than they should, which leads to lack of rigorous testing. This sometimes created delays, due to having to send the work back.

Another issue I've encountered is lack of information from the developers. They might create a log-in, but not send the data for it every time, or they might create a new feature and not explain how it ties in with other features connected to it. Projects are not documented in a way that would help a non-developer save time and not have to figure things out for themselves. This is something I've told Hidden Brains: they should consider employing someone to go through their work orders, compare that information to the outcome, and create documentation stating how features work. This kind of approach would elevate any developer's quality of output.

What distinguishes Hidden Brains from other providers?

I've operated websites since 2006. Back then, they were simpler, of course. I've worked with a few developers for them. I had the opportunity to hire someone from India in 2010, but didn't do it because I perceived a lack of accountability on their part (both in charging me for incomplete work and fixing issues that could come up), and the time differences could be difficult to work with. It was a leap of trust for me to work with someone that far away.

The current site was brand-new, and wasn't worth anything before I had it built. I was able to take a chance with it, and I'm overall happy that I did. First of all, I was able to save a lot of money. Secondly, the outcome was generally less problematic than normal in terms of bugs found.

I worked with one developer from Hidden Brains. They didn't hand me off to whoever was cheaper, which is a real possibility with other firms. I also worked with the same coordinator. She sent work orders out to the developer and to the designer. There was good continuity in terms of how they communicate. There was one person I could go to, whether I needed to add something new, needed to check the work being done, or wanted to do some design work.

Is there anything Hidden Brains could have improved or done differently?

Even though they charged very little for what they did, I would have preferred the development hours spent to have been better accounted for. They communicated tasks in terms of something taking 2-3 days and costing $400. I have enough knowledge about programming to know that no task takes that long. Working an 8-hour day, you can achieve a lot. Again, they charged me $400 for a particular feature that I knew would cost me thousands locally, so I couldn't complain.

If they really wanted to up their accountability, they could use freelancing services that actually show screenshots of the person working, along with time stamps. Even though a good programmer could circumvent that easily, it would give the person paying the bill some sense of value for their money.

5.0
Overall Score I'm happy with the site.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    There was no problem in meeting deadlines, except for the rare occasions when something didn't work. Then, it could take up to days for the issue to get fixed. If something broke on a Friday, it would only be fixed on a Tuesday, USA time. About 90% of
  • 5.0 Cost
    Value / within estimates
    Their costs were one tenth of what they would have been for a local firm.
  • 4.0 Quality
    Service & deliverables
    They're not perfect, but they're better than average.
  • 5.0 NPS
    Willing to refer
    I've already made a recommendation to a friend who will be in touch with them. He had a bad experience with a local company who overcharged for their work, including hosting services for an unfinished site.

Web and Mobile Development for Online Training Site

"Hidden Brains will get the right result the first time."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2012 - Ongoing
Project summary: 

Hidden Brains developed the backend of a training website. Features included tracking student progress and saving locations for the next visit. They also developed apps with the same functionalities.

The Reviewer
 
1-10 Employees
Owner, Software Training Company
 
Verified
The Review
Feedback summary: 

Despite some communication mishaps, Hidden Brains delivers what is asked of them the first time around. Because they have a large team of developers, Hidden Brains can deliver even complex features relatively quickly.

BACKGROUND

Please describe your organization.

We're a software training company producing online courses and tutorials.

What is your position?

I am the owner of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Hidden Brains?

We're an Adobe-authorized training center. We have a lot of experience with software and web design. My particular skills were not in web development, so I was looking for a company that could take my directions and build our website. I knew what I wanted it to look like and how I wanted it to function. I hired Hidden Brains to code the backend of it.

SOLUTION

Please describe the scope of their involvement in greater detail.

The first phase was getting the right functionality for the website. There is an amount of complexity in tracking students' progress on various courses. That information needed to be saved until their next visit to the site. We wanted to deliver the same experience through Android and iOS devices. Hidden Brains also developed those apps for us, based upon my user interface and directions. They tie into the website functionality, so the backend is the same. The added feature on apps is that, for certain high-ranking users, offline viewing is also possible.

How did you come to work with Hidden Brains?

We went through a couple of different companies, without great success, and ultimately found Hidden Brains.

Could you provide a sense of the size of this initiative in financial terms?

The initial project was in the $50,000 range. We spend between $30,000-40,000 on an annual basis for continued development.

What is the status of this engagement?

Our relationship started in 2012. The work is ongoing. After the initial development ended, we continued adding new features and modifying the site.

RESULTS & FEEDBACK

Could you share any feedback from this engagement?

When we make requests and map out new functionalities, Hidden Brains will get the right result the first time. They occasionally make modifications on their work, but for the most part, we receive what we want.

How did Hidden Brains perform from a project management standpoint?

Our experience with Hidden Brains did come with a few snags. It's difficult to not sit in the same room with someone as you're explaining requirements. Things sometimes get lost with remote communication. Ultimately, they seemed to be able to do what we asked of them. Most of the time, when we laid out what we wanted to accomplish, Hidden Brains was good at getting it done properly on the first attempt. This is important because the website has 30,000 users. If something breaks, emails will start pouring in.

What distinguishes Hidden Brains from other providers?

They seem to have a decent amount of developers. If I need a larger-scope feature done quickly, Hidden Brains will be able to deliver without a drop in quality.

Is there anything Hidden Brains could have improved or done differently?

There's always room for improvement, but I don't have specific examples.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    There are occasional glitches, but Hidden Brains is very good.
  • 5.0 NPS
    Willing to refer

iOS/Android and Web Development For Auto Marketplace

"I had never seen this much clarity and transparency with any firm."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2015 - Ongoing
Project summary: 

Hidden Brains InfoTech manages a web application for an online vehicle marketplace. They provide wireframes and flowcharts, comprehensive project planning, and development.

The Reviewer
 
1-10 Employees
Juan Diaz
Owner, Online Automobile Marketplace
 
Verified
The Review
Feedback summary: 

Midway through development, all milestones have met expectations and been delivered on schedule. Hidden Brains InfoTech's organized, methodical approach to planning and documentation makes the project run smoothly. They clearly explain each stage of the process and deliver exactly what they promise.

BACKGROUND

Please describe your organization.

I started an internet project approximately 10 years ago and it consisted of two components: a car marketplace and e-commerce. I did everything: I started a company, registered a brand and did some marketing research in Mexico, which resulted in a very successful plan. Unfortunately, I had a lot of trouble with the development of the application, especially since this business is internet-based.

What is your position?

I am the owner.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Hidden Brains?

I went through several development attempts with different programming groups. I even approached the Monterrey Institute of Technology and Higher Education, which assigned senior students to my case but yielded no results. After this, I engaged with a group in Guadalajara for the development of the app, and they ended up leaving, claiming they had a problem, taking my money with them.

So ultimately, I was looking for a group of developers who could build my application.

Please describe the scope of their involvement in greater detail.

We initially signed a contract to do the wireframe of the project. The wireframe was very successful especially because they helped me clarify my ideas of the project. I had a lot of specifications, but it was all very disorganized. They assigned to me a business analyst to make everything clear, black and white. He created flow charts and put the project down on paper so we could create the wireframe. I considered this to be a success because they understood exactly what I wanted to do. This hadn’t been possible for me in 10 years. No development company had been able to organize my project this way.

SOLUTION

How did you come to work with Hidden Brains?

I had done some previous online research for app developers and had found someone from Hidden Brains. So we talked and they offered to support the development of my app. At the time, I wasn’t very trusting. I thought that if it was hard to develop the project in my own home country, it would be even harder to outsource the work in places like India. We communicated back and forth for 3 to 4 years before I finally decided to contract them.

Could you provide a sense of the size of this initiative in financial terms?

The first phase is between $10,000 and $50,000. The second phase is between $50,000 and $100,000.

What is the status of this engagement?

We began the first phase in September, 2015 and it consisted of the development of the wireframe. The project is still ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Currently, we’re working on the development phase of the application. So far, we have completed the wireframing. The app is 50% underway in development. We have a time/work schedule that we have both respected: me, with payments and them, with timely delivery of their work. They have been very formal so far and I haven’t had any problems.

How did Hidden Brains perform from a project management standpoint?

The way they work is very organized and formal. We signed a digital contract consisting of 90 pages that contains all the details and requirements we agreed upon. Everything has been carrying on very well. I haven’t seen this type of work methodology in Mexico for the past 10 years.

What distinguishes Hidden Brains from other providers?

What distinguishes Hidden Brains is their organizational skills. First, they will clearly establish the scope of work. They will put the information in flow charts and create a wireframe so that the client can understand everything clearly.

I had never seen this much clarity and transparency with any firm in my country. Tech people will talk about technical stuff and one tends to assume that they understand what you want, but in the end, they’ll deliver something entirely different. With Hidden Brains, everything was clear from the beginning. We did a lot of work at first. I paid about $4,000 to create the blue prints of the project. Hidden Brains did this and created a technical document (whitepaper). After this, we entered into the second phase, which is the actual development and it’s at a 50% completion. The development files are expected to be delivered on April 20th, 2016.

Is there anything Hidden Brains could have improved or done differently?

No. Up until now, I haven’t identified any weakness in their service. They have delivered at 100% of their capacity, sticking to all established requirements. I had my doubts at the beginning, but this was due to my 10 years of bad experiences. With the way things have been working so far, everything is great. They have really competent people and they’re good at teamwork. The business analyst that I initially worked with is in charge of the technical aspects of the development. So far, everything has been going great and I hope to not receive any bad surprises.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They are more expensive...However, what I have paid for in the past has been trash. I’ve paid really low prices for lousy work that was no good to me at all. Hidden Brains isn’t cheap but I do expect to receive a high quality product in the end.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would recommend them, but I think this rating would make more sense until the project is 100% finalized. Right now, it’s at 50% completion but everything is running smoothly and going well.

Mobile App Development for Travel Company

“[I like] their versatility, their professionalism, and their dedication to staying within the timeframe.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. 2015 - Ongoing
Project summary: 

Hidden Brains developed an iOS and Android app to serve as a travel guide. They also provided some Web development for the associated website. Their work is ongoing for enhancements and support.

The Reviewer
 
1 - 10 Employees
 
Cayman Islands
Ian Charlery
Founder, Caribbean Online Advertising
 
Verified
The Review
Feedback summary: 

The app has been very well received; the user interface design is particularly strong. The team dutifully honored the budget and the timeline, and they always behaved with the utmost professionalism. They were very patient with a changing project scope.

BACKGROUND

Please describe your organization.

My company is Caribbean Online Advertising. A subsidiary of that is Cay-Guide, which is based in the Cayman Islands. It is an online directory. It's realistic and centered around lifestyle. The goal for us is for Cay-Guide to become the premier app that people visit when they want to learn about the Cayman Islands. We want it to be an application that makes life easier, not just for tourists, but also for locals. Our intention is to take over the online advertising market. We've seen some gaps that we can fill.

What is your position?

I'm the founder and owner of Caribbean Online Advertising.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Hidden Brains?

There are two ventures we've undergone with Hidden Brains. One of them is in development and the other one is the Cay-Guide mobile app.

SOLUTION

Please describe the scope of their involvement in greater detail.

When I came to Hidden Brains, I had an idea. I didn't want to bounce between people. I wanted a one-stop shop. It was the first time I'd done a mobile application, and I wanted the experience to be smooth. I knew it wasn’t necessarily going to be an easy process. It involves telling somebody across the world exactly what it is that you want done. If I were to do another mobile application, I would gladly use Hidden Brains again. They made it easy. They accommodated me in every way possible - and truth be told, I was a bit of a pain.

We would have Skype calls almost every morning and they understood what I wanted just from me telling it to them once. They met my needs. I wanted them to get creative at one point: I told them what colors I wanted to use, and asked for some samples. They delivered remarkable examples and even made it hard to choose between some of them.

The mobile app was built for Android and iOS.

How did you come to work with Hidden Brains?

Selecting them wasn't easy. I was entertaining over fifty proposals. I narrowed it down to about ten. When I saw Hidden Brains, I was very impressed and I put them in a special category, and continued reviewing the others. Of course, I still wanted to do my due diligence and researched some of the work that they'd done. I fell in love with it immediately. I thought they would know exactly what it is that I want to do. We had a lot of communication during that time, and the professionalism they showed in the process made it easy to work with them.

What is the status of this engagement?

We started working with them in February of 2015. The app has been completed; however, from a creative standpoint, there’s still some work left to do. Just this morning, I was thinking about updates that I want to send for Hidden Brains to implement. Officially, it exists in both the Apple and Android app stores. They helped me through the entire tedious process of publishing it.

There are items that I personally want to improve. I want it to be a bit quicker and more responsive. I'll discuss it with them, and see if it's even worth it cost-wise.

Could you provide a sense of the size of this initiative in financial terms?

The project budget was around $8,000-$10,000.

As the project starts to take off, it also evolves. I started adding new things and dealing with both platforms made it more expensive.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Everyone I've introduced to the app so far has liked it. People are impressed with the user interface and the flow and colors of it.

What distinguishes Hidden Brains from other providers?

What I definitely like about Hidden Brains is their versatility, their professionalism, and their dedication to staying within the timeframe of the project. As a client, you have deadlines to meet; we agreed on them and they delivered. They also gave me some nice discounts.

Is there anything Hidden Brains could have improved or done differently?

We uncovered different issues and we worked past them. Maybe I had some issues and gaps on my end that couldn't be fulfilled right away. They were very patient.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Some things escaped their control, but I look at us as a team working on a product. The original target for the app launch was November 0th. We went over that, but it's not necessarily their fault. If we're a team, then we missed that mark collectively.
  • 4.0 Cost
    Value / within estimates
    I had money for extra costs, since I was unsure...they gave me some discounts, and did certain work for free. Their key thing is customer service. They want to make sure that you're happy, although they know they offer a high-value product.
  • 5.0 Quality
    Service & deliverables
    They don't miss a beat.
  • 5.0 NPS
    Willing to refer
    I'd use them again myself.

Application Development For Marketing Firm

"[T]he quality of the final product seems to be a lot more buttoned up than any other group."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2011 - Ongoing
Project summary: 

Hidden Brains InfoTech provides augmentary development resources for an agency. They have built extensive websites, iOS and Android apps, and a cross-platform mobile device management system.

The Reviewer
 
1-10 Employees
 
Dallas, Texas
Owner, Digital Agency
 
Verified
The Review
Feedback summary: 

Successful projects have landed lucrative contracts with large clients. All of Hidden Brains InfoTech's solutions are clean, cohesive, and highly functional. Their exclusive focus on development enables them to deliver uniformly exceptional results.

BACKGROUND

Please describe your organization.

We are an online digital agency shop. We do everything from web design, software design, and development, to the marketing of the sites and products that we create for people.

What is your position?

I'm one of the owners.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Hidden Brains InfoTech?

One of our biggest challenges was actually finding reliable resources and, more importantly, resources that had enough bandwidth to handle the number of projects we had coming in at any given time. Up until that point, I would say that we had been using between five and ten different shops to try to get done what we're currently doing exclusively with Hidden Brains. They're handling everything large and small for us, outside of search engine marketing and things of that nature, which we have another group handling. They're the sole development shop that we use for every project now.

SOLUTION

Please describe the scope of their involvement in detail.

One of the first projects that we did was an online classified site. It was geared up to be a niche Yelp-type of site for anybody in the window and glass business. We were going to take that model and expand it into different markets after that. We got the site done. Everything was perfect, and we're still in the process of trying to get some funding for it. It's a turnkey product for us as administrators of the site itself and, of course, the businesses and the people who would actually be advertising on the site. It was a big project considering it was our first one with a new company that we hadn't worked with before.

The next big project we did with Hidden Brains was an iOS and Android application for a health care group in Dallas. It was an educational application for their practice. It was a way to help them identify issues, symptoms, and conditions that their patients had after they left their initial appointment. They could download the app, track how they're feeling during the course of time, and provide feedback to the practice. That was our second big one.

The next one was a design integration project with a platform for which we are actively in the process of getting funding. It's a mobile device management platform that allows organizations to create custom app stores for employees or students, whether it's educational institution or commercial enterprise, and manage device settings across any device: iOS, Microsoft, Android, and so on. It's got MDM [mobile device management] capabilities, and it's also got some app management capabilities built in. That was a big project, and Hidden Brains worked on it during the course of 18 months until we launched the product.

How did you come to work with Hidden Brains InfoTech?

We've looked at quite a few other companies and worked with several of them. There were some things I knew, having done it for three or four years already, as far as what kind of communication gaps would come into play when working with remote teams. During our first interview we asked, "How do you manage your projects? What's the process? What's the communication process like? Do you guys use a project management system? Do we get a project manager involved in our project to communicate with? How much hand-holding do we have to do throughout the process?"

After talking to them, it seemed like we weren't going to have to babysit this work that we're doing with them, like we were going to have to do with some of the other companies. Even speaking with their sales guys, the communication was better, it was more fluid, and they had a rock-solid process. Their website was impressive as well. You could tell, based on the way they marketed their own company, they knew what they were doing.

What is the status of this engagement?

Our relationship started about four years ago [2011], and the work is ongoing. We work with them for ongoing projects and new projects as well as maintenance on existing work.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

One product that Hidden Brains InfoTech worked closely with us launched, and we immediately signed a school district with 30,000 users to the platform. We beat out some of the larger Fortune 500 companies. It was a big hit right out of the gate. We're at a point right now where we need funding to even service every single customer and provide the level of support that the product needs. We're maintaining the one we have, but until we get funding we're not in a position to get a team together to help us grow. But, obviously, that was a huge success.

What distinguishes Hidden Brains InfoTech from other providers?

I would say the quality of the final product seems to be a lot more buttoned up than any other group I've worked with. I handle a lot of the technical and project management side of our business. When we do get an alpha launch or a sandbox to go work in, there's not much that we have to do as far as fine-tuning what they provide. The only time we have to fine tune is when the customer changes their mind.

Is there anything Hidden Brains InfoTech could have improved or done differently?

I wish they had a strong search engine optimization division within their company. It would make my life a lot easier to deal with one single vendor versus multiple people at two different companies. At the end of the day, I don't think that's in their business model. They're focused on what they do, and that's not a bad thing.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    There are challenges on both sides, and it's hard to identify whether it's a communication gap on our end or just something they're just not getting done on time...It's maybe a day or two behind, if anything.
  • 5.0 Cost
    Value / within estimates
    They maintain their promises on estimates, regardless of whether they go over time on the original scope of work. Although they're a little pricey, they're more efficient than other agencies, so it all balances out.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd be 100 percent willing to recommend them.

Web Application Development For Repo Agency

"They get deep into what you're trying to do, and they've always stood behind me."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Hidden Brains InfoTech built applications for Android and the web. The apps allow multiple repossession companies to manage their office and field operations.

The Reviewer
 
1-10 Employees
 
Washington DC Metro Area
Mike Parker
CEO, VaRepo
 
Verified
The Review
Feedback summary: 

The apps perform reliably and present very few technical issues. Hidden Brains InfoTech's proactive development approach ensures excellent results. Their development process involves thorough scoping, deep familiarity with the project's objectives, and comprehensive ongoing support. 

BACKGROUND

Please describe your organization.

We are a Virginia repo company. It's a software provider mainly for the repossession industry. We do repo software to run their companies, and I focus on building websites for repo companies.

What is your position?

I'm the CEO.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Hidden Brains InfoTech?

When I first came to Hidden Brains, four or five years ago, I was driving around in a repo truck trying to dream up a "repo app" that would help me finish my responsibilities and make life easier for my wife and myself. When I first met them, I was trying to see what it was going to take to create a mobile application. Then, it snowballed from there.

SOLUTION

Please describe the scope of their involvement in detail.

Initially, it was only supposed to be a mobile app, but then we started getting into it, they thought it was a great idea and suggested building a web app around what I had dreamed up with the mobile application. We actually have a complete web application and mobile application that work together to allow the repo companies to manage all their needs to run their entire company both in the field and in the office. The mobile app was for Android phones.

How did you come to work with Hidden Brains InfoTech?

In doing repos, I pride myself on being able to hunt things down – dig up information and such. I got into deep pockets so it wasn't just my money any more. I had to get investors, such as friends and relatives, to get in on this. When it came to the kind of cash we needed to create something like this, we first started looking for United States-based companies. A few months into researching all these companies, I started realizing there's a lot of technology in India. We started reaching out to other companies around the world. I ended up with eight companies competing for the mobile app project. I dug into them hard. I could only find good stuff about Hidden Brains. You go to YouTube and the Internet, you don't find bad reviews about them. There's nothing shady.

One thing that set me off to them was when I went to YouTube and I was looking for things on them, there's actually a video out there. They were an Indian company, and they were winning an award in Paris for customer support or some sort of commitment award. It meant a lot to me being in the U.S. to see a company in India in an entirely different country winning an award for taking care of their customers. I'm happy with it. I love everything they do. It's like walking through a candy store.

Could you provide a sense of the size of this initiative in financial terms?

The cost was between $50,000 and $200,000. When we had those eight companies competing for the contract everybody was within $5,000 to $10,000 of each other. Hidden Brains was on the lower end. Price-wise, they were right there where they needed to be. In the end, it wasn't about the extra $4,000 that we saved. Their service is insanely good.

What is the status of this engagement?

It's always ongoing. For the initial build, that took six months. They didn't take any longer than it was expected to be and they didn't add any additional costs beyond what we had figured out from the beginning.

RESULTS & FEEDBACK

Could you share any feedback from this engagement?

I love it. Being a repo company, I was new in this whole technology side of the industry. One thing that's been very comforting and helpful is the fact that the software itself just works. We don't have a lot of bugs. We don't have issues in general. It's solid. That's all I can ask for from their end. Beyond that, it's all ideas from me. What else can we do? Then they say, "That can be done."

What distinguishes Hidden Brains InfoTech from other providers?

I will say that when it came to deciding whom I was going to do business with the support and the service was very clear as day from the start. They were talking to me for 16 to 20 hours before we even got our initial contract penciled in. They get deep into what you're trying to do, and they've always stood behind me. It's not only about money. Hidden Brains InfoTech does a lot of stuff to make sure the project has the best chance for success. I never expected the support to be what it was. Having them in my pocket, I know I'm a lot further ahead than I would've been if I had chosen some of these other companies that were competing for the contract.

Is there anything Hidden Brains InfoTech could have improved or done differently?

No improvements. I can't really put anything down for that one.

5.0
Overall Score I love these guys.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Six figures make me squirm, but they were right there with everybody else. If anything, their estimate was a little below everybody.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer