Hepmade

BACKGROUND

Please describe your company and position.

I am the CEO of Boisson

Describe what your company does in a single sentence.

Quenching a curious thirst to balance mind and body, Boisson was born out of a love of mixology and a shared necessity of well-being. Our vision is to progress the act of drinking, making it more positive and inclusive. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hepmade to accomplish?

• We hired Hepmade to create a modern, user-friendly website for Boisson to enhance our online presence, drive customer engagement, and showcase our retail beverage products effectively.

SOLUTION

How did you find Hepmade?

Online Search

Why did you select Hepmade over others?

Company values aligned

How many teammates from Hepmade were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hepmade designed and developed a responsive e-commerce website with a clean, branded aesthetic. Key deliverables included a custom homepage, product catalog, integrated payment gateway, and a blog section for customer engagement. They also provided SEO optimization and training for our team to manage the site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website significantly increased user traffic, improved customer dwell time, and boosted online inquiries. The seamless checkout process led to more completed purchases, and the blog drove consistent engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Hepmade’s project management was superb. They met every deadline, provided regular updates, and were quick to address our feedback, ensuring the project stayed on track and aligned with our vision.

What was your primary form of communication with Hepmade?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to blend creativity with functionality stood out. They captured Boisson’s brand vibe perfectly while ensuring the site was intuitive and fast, which really set them apart.

Are there any areas for improvement or something Hepmade could have done differently?

We were highly satisfied with the project.

BACKGROUND

Please describe your company and position.

I am the CEO of BA Appliance Repair

Describe what your company does in a single sentence.

 BA Appliance Repair is a family-owned company serving the Greater Cincinnati region, providing honest, reliable, and expert repair services for all major kitchen and laundry appliances.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hepmade to accomplish?

• We wanted a dispatcher console with auto route optimization.
• We needed a technician app for jobs, photos, and e-signs.
• We aimed to integrate Tally and SLA alerts for smoother operations.

SOLUTION

How did you find Hepmade?

• Referral
• Clutch Site

Why did you select Hepmade over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Hepmade were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hepmade built our technician mobile app covering job queue, spare parts tracking, photos, and e-signatures, along with a web-based dispatcher console featuring auto-route suggestions using Google Roads and OR-Tools. They integrated our Tally export, added push notifications for SLA alerts, and delivered guided checklists to improve first-time fix rates. The project included backend APIs, Azure AD B2C authentication, documentation, and a clean post-launch handover with an AMC for ongoing enhancements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launch, our jobs handled per technician per day increased by about 20%, and our first-time fix rate improved by 11% thanks to the guided checklists. Route efficiency and scheduling accuracy also improved noticeably, helping us serve more customers with the same team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was very professional and structured. We had clear sprint plans, regular updates, and detailed release notes. They delivered everything on time, even accommodating a few mid-project changes like adding cashless payments and OTP-based proof without affecting the schedule. Communication was smooth, and they were quick to respond to our feedback or requests

What was your primary form of communication with Hepmade?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to handle technical complexity while keeping communication simple and transparent. They balanced solid engineering like route optimization and backend integrations with a genuine focus on usability. Their documentation and handover were also exceptional, which made our internal adoption smooth.

Are there any areas for improvement or something Hepmade could have done differently?

 Honestly, the only minor thing was that our late request for dark mode slipped to the next sprint. Aside from that, their delivery and flexibility were excellent throughout the project. We’re very likely to recommend Hepmade. Their expertise, professionalism, and ability to deliver real, measurable improvements make them a trusted partner

BACKGROUND

Please describe your company and position.

I am the treasurer of The Humanity Party

Describe what your company does in a single sentence.

The Humanity Party® is a forward-thinking organization that leverages innovative technology

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hepmade to accomplish?

• We needed a technology partner to help us build a groundbreaking mobile application
• also tackling complex problems no one had solved before

SOLUTION

How did you find Hepmade?

• Online Search
• Referral

Why did you select Hepmade over others?

• Referred to me
• Company values aligned

How many teammates from Hepmade were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hepmade Solutions conducted a thorough exploratory project to map out the technical requirements and innovative pathways needed to bring our unique app idea to life, a process that spanned two months.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hepmade Solutions delivered exceptional value by conducting deep research and investing significant time and creativity into solving unforeseen challenges. They not only confirmed our app was possible but expanded our sense of what could be achieved. The partnership was highly educational and directly supported our organizational goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was outstanding, highly professional, reliable, and transparent. Communication was clear and consistent using Slack and Notion, and they met every commitment on time.

What was your primary form of communication with Hepmade?

Email or Messaging App

What did you find most impressive or unique about this company?

We were thoroughly impressed by their research capabilities and technical creativity. The team delved into multiple unfamiliar domains and synthesized them into coherent, innovative solutions. Having a partner who truly understood our vision and integrated so seamlessly into our team was a major advantage.

Are there any areas for improvement or something Hepmade could have done differently?

nil, they are perfect!

BACKGROUND

Please describe your company and position.

I am the Markets Editor of Market Watch

Describe what your company does in a single sentence.

MarketWatch provides news, personal finance commentary, and analysis as part of The Wall Street Digital Network.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hepmade to accomplish?

• Ecommerce project with mobile application development

SOLUTION

How did you find Hepmade?

• Referral
• Clutch Site

Why did you select Hepmade over others?

• Pricing fit our budget
• Great culture fit

How many teammates from Hepmade were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hepmade Solutions expertly supplied us with highly skilled developers proficient in Node.js, React.js, and Angular.js, fully meeting our project requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The deliverables were exceptional. Hepmade Solutions provided their top-tier resources, whose expertise directly contributed to the project's high-quality outcome.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent, characterized by a proactive and transparent communication style with progress updates provided three times a week, which ensured timelines were consistently met.

What was your primary form of communication with Hepmade?

Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by their combination of deep technical proficiency and unwavering professionalism throughout the engagement.

Are there any areas for improvement or something Hepmade could have done differently?

We have no recommendations for improvement; their performance was outstanding across all aspects of the project.

BACKGROUND

Please describe your company and position.

I am the CTO of Huupe

Describe what your company does in a single sentence.

Huupe is a sports tech company making the world's first smart basketball hoop.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hepmade to accomplish?

• Our product and user experience are shaped by a custom mobile and product frontend that encompasses design and several development cycles.

SOLUTION

How did you find Hepmade?

• Online Search
• Referral

Why did you select Hepmade over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Hepmade were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They developed the product exactly as we requested.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our device linked to the mobile app without any issues, and it looks fantastic.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

As I desired, the product manager remained mostly hands-off. Their crew got along well with mine, and their project manager was quick to respond as needed.

What was your primary form of communication with Hepmade?

Email or Messaging App

What did you find most impressive or unique about this company?

Their extensive technological understanding and proficiency.

Are there any areas for improvement or something Hepmade could have done differently?

More felines Despite having just two, my main developer thought they were quite cute.

BACKGROUND

Please describe your company and position.

I am the Owner of Uniface

Describe what your company does in a single sentence.

It is a unisex beauty salon.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hepmade to accomplish?

• Online Customer Appointment Booking

SOLUTION

How did you find Hepmade?

• Online Search
• Referral

Why did you select Hepmade over others?

• High ratings
• Close to my geographic location
• Pricing fits our budget
• Good value for cost
• Company values aligned

How many teammates from Hepmade were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Overview

• Hepmade was tasked with building a custom online appointment booking web application for Uniface, a unisex beauty salon. 
• The project was completed within one month, which indicates a relatively quick turnaround time. 
• The cost for the development was described as "minimal", suggesting that Hepmade was able to deliver the solution in a cost-effective manner.
• The client, Uniface, expressed high satisfaction with Hepmade's service and the resulting web application. 

Key Deliverables The key deliverables for this project likely included: 
1. Online Appointment Booking System:

• Development of a user-friendly web-based interface that allows Uniface's customers to easily book appointments for various beauty services. 
• Integration of a calendar or scheduling system to display available appointment slots and allow customers to select their preferred date and time. 
• Incorporation of features such as service selection, customer information input, and appointment confirmation. 

2. Customer Management: 

• Implementation of a customer database to store and manage customer information, including contact details, service history, and preferences. 
• Ability for Uniface staff to view, update, and maintain customer records. 

3. Staff Management: 

• Integration of a staff scheduling system to manage the availability and schedules of Uniface's beauty professionals. 
• Functionality for staff to view their upcoming appointments and manage their schedules. 

4. Reporting and Analytics: 

• Development of reporting and analytics features to provide Uniface management with insights into appointment trends, customer behavior, and service utilization. 
• Ability to generate reports on various metrics, such as appointment bookings, customer satisfaction, and revenue. 

5. Mobile Responsiveness: 

• Ensuring the web application is mobile-friendly and accessible from various devices, allowing customers to book appointments on-the-go. 

6. Integration and Scalability: 

• Potential integration with Uniface's existing systems, such as point-of-sale or inventory management, to streamline operations. 
• Designing the web application with scalability in mind, allowing for future growth and expansion of Uniface's business. 

7. User Training and Support: 

• Providing comprehensive user documentation and training materials to ensure Uniface staff can effectively utilize the web application. 
• Offering ongoing technical support and maintenance to address any issues or updates required. 

The successful delivery of these key deliverables within the one-month timeframe and at a minimal cost demonstrates Hepmade's expertise in custom software development and their ability to meet the specific needs of Uniface's unisex beauty salon.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes and Project Success 
1. Timely Delivery: 

• Hepmade was able to complete the project within a one-month timeframe, which is a clear indicator of their efficiency and project management capabilities. 
• Delivering the solution in a timely manner allowed us to quickly implement the new system and start benefiting from its features. 

2. Cost-Effectiveness: 

• The project was delivered at a "minimal cost," suggesting that Hepmade was able to provide a cost-effective solution that met Uniface's budgetary requirements. 
• Achieving a high-quality outcome while keeping costs low is a testament to Hepmade's ability to optimize their development processes and deliver value to the client. 

3. Client Satisfaction: 

• Uniface, we are "very much satisfied" with Hepmade's service, which is a direct measure of their success in meeting our expectations. 

4. Improved Customer Experience: 

• The online appointment booking web application likely enhanced the customer experience for Uniface's clients, making it easier and more convenient for them to schedule appointments. 
• Improved customer experience can lead to increased customer loyalty, repeat business, and positive word-of-mouth referrals. 

5. Operational Efficiency: 

• The new web application likely streamlined Uniface's appointment booking and management processes, reducing manual effort and improving overall operational efficiency. 
• Increased efficiency can translate to cost savings, better resource utilization, and the ability to serve more customers effectively. 

6. Scalability and Future Growth: 

• The web application was designed with scalability in mind, allowing Uniface to accommodate future growth and expansion of their business. 
• This scalability can be measured by the system's ability to handle increased user traffic, additional services, and integration with other systems as the business evolves.

These measurable outcomes demonstrate Hepmade's ability to deliver a successful project that not only met Uniface's requirements but also provided tangible benefits and a foundation for Uniface's continued growth and success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Uniface's project management was efficient and responsive based on the context provided. They engaged in reshaping the future of Uniface services, ensuring comprehensive solutions for their clients. They completed all the tasks in a timely manner.
Uniface expressed high satisfaction with Hepmade's service, indicating that their needs were met effectively. This positive feedback suggests that Uniface's project management was successful in delivering the required items on time and responding promptly to their needs.

What was your primary form of communication with Hepmade?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

• Timely Delivery: Hepmade was able to complete the development of the online customer appointment booking web application within a one-month timeframe. This demonstrates their efficiency and strong project management capabilities, allowing us to quickly implement the new system. 
• Cost-Effectiveness: Hepmade delivered the solution at a "minimal cost," indicating that they were able to provide a cost-effective solution that met our budgetary requirements. This suggests Hepmade's ability to optimize their development processes and deliver high-quality outcomes while keeping costs low. 
• Comprehensive Solution: Hepmade was able to develop a complete online appointment booking web application that addressed our requirements, including features such as customer management, staff scheduling, and reporting/analytics. This demonstrates Hepmade's expertise in crafting tailored solutions for their clients.

Are there any areas for improvement or something Hepmade could have done differently?

Hepmade could enhance the reporting and analytics features of the web application to provide us with more in-depth insights into appointment trends, customer behavior, and business performance. This could help Uniface make data-driven decisions and optimize their operations.