Graphiters

BACKGROUND

Please describe your company and your position there.

I am the owner of a Local Restaurant ' Chicago Grill'. Chicago Grill is one of the best restaurants in Islamabad, serving the best quality food with a warm welcoming atmosphere.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Graphiters?

We hired them for the following services. 1- Website development. 2- Food photography. 3- On-Page SEO. 4- On-going SEO. 5- Social media Marketing. 6- Digital advertising. 7- Building an online reputation for our restaurant. 8- Billboard & signage design.

What were your goals for this project?

The goal was to cover all digital marketing channels and build a strong reputation & visibility for my restaurant. The impact was spectacular. People love to dine in, ask for home deliveries & the house is almost full every other day. We decided to present a short feedback form to every customer and in this form, we ask them how did they reach us. This year 64% of total visitors are coming through all digital efforts contributed by Graphiters.

SOLUTION

How did you select this vendor?

We selected them through a tender process. 16 companies competed for the tender. They won the tender because of their technical and financial bid they won the tender.

Describe the project and the services they provided in detail.

They designed developed and Optimized the website. They helped us in setting up all social media accounts, Google my business, Advertising campaigns on Google and Social media accounts. There were responsible for building up the restaurant's visibility, reputation, social hype & awareness.

What was the team composition?

They assigned us 12 resources. Which are as follow: Web designer = 2 Web developers = 3 Communication lead =1 Graphic designer = 2 Photographers = 4 For SEO and other services, i have no idea how many resources were used.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The impact is marvelous especially in terms of new customers. Customers search the internet for the best restaurants and our restaurant website popups. Also, we have customers coming through social media marketing.

How was project management arranged and how effective was it?

Project management was impressive. The project was completed on time and every phase was well planned and they followed up with me on every stage.

What did you find most impressive about this company?

I believe in execution rather than planning. They are unique because they execute as per plan which is rare. They planned each and every phase of the project and executed it professionally & timely. The photography team was a bunch of young photographers and it was a complete fun to work with them. The result they produced was outstanding. The photography team covered 60% of the restaurant's atmosphere and 40% food. This trick worked very well for fine dining customers.

Are there any areas for improvement?

There is nothing that can be done in a better way.

BACKGROUND

Please describe your company and your position there.

I work for a construction company Blue Oak Ltd. Based in Islamabad, Blue Oak provide 4 major services which are Architectural design, Residential construction, Commercial Construction & Renovation. I am the Director of operations at Blue Oak Ltd

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Graphiters?

We hired Graphiters for designing and developing our website. The challenge was to display our work in a meaningful manner for our clients. The impact was awesome because they created case studies for every project and it helps the buyers to decide.

What were your goals for this project?

The Goals of the project were to display our completed projects & to add another medium of generating leads. Earlier we had to display our project images manually to our clients. Now, we provide them with a web link. Most of the clients are impressed by our website design.

SOLUTION

How did you select this vendor?

We found them over the internet. We shortlisted 7 companies and we decided to go with them. They had the most decent portfolio out of all other companies.

Describe the project and the services they provided in detail.

The services they provided us the web design, web development, content writing, On-page SEO & Social media marketing.

What was the team composition?

Four resources were assigned. 1 of them was responsible for communication and requirement gathering. 1 of them was a lead web designer and 1 was Lead web developer and 1 content writer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Yes, they impacted our business in a positive manner. The case study section is helping us in securing many clients. Also, we receive 1-5 leads every other day through contact us form.

How was project management arranged and how effective was it?

The project was completed ahead of the deadline. Throughout the project, the response time was highly professional.

What did you find most impressive about this company?

I was impressed by the design of our website and the completion of the project before the deadline, which is rare.

Are there any areas for improvement?

There is always room for improvement but in this case, i was not able to find out any areas for improvement.

BACKGROUND

Please describe your company and your position there.

I am the CEO of L.A.S Travel & Holiday Services (Pvt) Ltd. LAS Travel is an Islamabad based company with its main focus on travel & holiday services. We offer holiday services, local or international travel, comfortable accommodation plus traveling with a peace of mind.

We strive hard to serve our customers with the best care, lowest rates & excellence in quality. We solve travel issues for all age groups, regardless of the fact what race, religion, place a person belongs to, we are open to everyone. LAS travel is operational in Pakistan, UAE, Saudia Arabia & Azerbaijan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Graphiters?

We hired them for Website development, Search engine optimization & Social media marketing.

What were your goals for this project?

The main goal was to develop a website that will serve as the main source of information and to generate leads via SEO services.

SOLUTION

How did you select this vendor?

I was searching for a website development company on the internet. I found them on the internet.

Describe the project and the services they provided in detail.

Before hiring them we had multiple discussions. We discussed each and every step that would be a benefit to my business.

We discussed the design of the website and how we are going to rank our website. The sessions helped me in learning a lot of stuff, especially how the digital world works. All the sessions were documented by the Graphiters team.

My team provided them with the text and images for our website. Their responsibility was as follows:

1. Design a clean interface.
2. Each destination will have separate pages.
3. Editing of the images.
4. Content formatting.
5. Contact options for clients.
6. Register my business on Google my business.
7. Register my business on 200 business listing websites.

Other Services were as follows:

1. Creation of social media accounts
2. Social media advertising
3. Social media marketing
4. On-page SEO
5. Advance SEO

What was the team composition?

They assigned 6 team members for my project.

• POC= 1
• Designers= 3
• Content writer= 1
• Developers= 2

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The impact was remarkable. When we hired them we had no website, no social media accounts & no online presence. They helped me build my business from scratch.

I felt as if they are my team members and as if they are my business partners. Now, my business is dominating my competitors and 90% of total leads are coming through my website. All credit goes to them.

How was project management arranged and how effective was it?

They came up with a sprint plan. Every sprint was delivered on time. The project was completed one week before the deadline. The POC guy was too quick in responding & he knew what and how to respond.

What did you find most impressive about this company?

Each and everything was impressive, from gathering information to the completion of the project they impressed me on every stage.

The response time was amazing. They are good listeners. Honest and dedicated. They behave like your own team members. I loved my website design and to date, i have not faced a single bug or issue in my website.

Are there any areas for improvement?

No way not at all.

BACKGROUND

Please describe your company and your position there.

Ghalib Traders was established in 1976. It is one of the top wholesalers in Pakistan. Which deals with new & recondition photocopier machines, Printers and the complete variety of part. I am the owner of Ghalib Traders.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Graphiters?

We hired them for developing our website. Services we availed were Website development and later for SEO services.

What were your goals for this project?

We are old in the business and the main goal was to establish a platform for earning Government contracts.

SOLUTION

How did you select this vendor?

A business friend recommended them. He had the experience to work with them. On his positive feedback, I hired them.

Describe the project and the services they provided in detail.

With very little information I asked them to come up with few design options. The team presented me with 4 design options. My requirement was to design a beautiful interface with separate pages for our products and services. I asked them for a contact form and to display business information.

In 2017 I hired them for website development and in 2018 I hired them for SEO services.

What was the team composition?

They assigned me a POC with whom I communicated throughout the project. They had a team of 3 web designers and 4 web developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We had the local market experience with us but we dint have the website. After a few months, the corporate sector started to contact us via the website. Later we had contracts with the government. I was not expecting such a quick response.

How was project management arranged and how effective was it?

They were always on point and to the point. Communication was easy and the response to my feedback was excellent.

What did you find most impressive about this company?

I like quick response and the team did its best to be as quick as they can be.

Are there any areas for improvement?

Not really, they were on point and the whole process was so smooth and easy.

BACKGROUND

Please describe your company and your position there.

Based in Lahore Funworld is home to kid's toys and products since 2015. I serve Funworld as Sales Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Graphiters, and what were your goals?

Our website was outdated and we were facing multiple issues related to design and performance. Our goal was to revamp the site in order to achieve better sales, performance, and user-friendly design.

SOLUTION

How did you select this vendor and what were the deciding factors?

Based on their experience, skills, and client testimonials we hired them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The site is developed in WordPress. They came up with a very high-quality design mockup which was approved by our management.

How many people from the vendor's team worked with you, and what were their positions?

A total of 6 team members were working on our website.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the launch within 03 months, we saw a jump of around 35% in our sales. We conducted a customer survey as well regarding the new design and 92% of customers are loving the new site.

Describe their project management style, including communication tools and timeliness.

We used Zoom and slack for the communication. The project lead was always available for communication and follow-up.

What did you find most impressive or unique about this company?

The company is well-structured and well-informed of how to communicate with clients. What are the pain points and how to provide a robust solution.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

common customer and two finance projects

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Graphiters?

To consult customers together and manage to finance projects

SOLUTION

What was the scope of their involvement?

Website development

What is the team dynamic?

A good team dynamic

How did you come to work with Graphiters?

Vía their website

How much have you invested with them?

3000€

What is the status of this engagement?

On-going engagement

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

There were some language issues with the customer. We speak and write german. but we could manage it

How did Graphiters address the challenges that arose?

perfectly

Describe the impact this engagement has had on your business.

A good impact

How was project management handled?

They are handling the project perfectly.

Is there anything that the vendor did well or that you would consider a strength?
 
Client handling

In what specific areas can they improve?

They should consider to join more chat applications.

What advice do you have for clients with similar needs to yours?

Making good contracts

UPDATED REVIEW

This review was published on May 18, 2021.

Founder & CEO, IT Services Company

IT Services

11-50 Employees

Ludwigsburg, Germany

Oct 2020 - May 2021

Project summary

An IT services company has hired Graphiters for their development services. This involves app, web, and product development projects. 

Feedback summary

This has been an unsuccessful engagement. Graphiters shows no commitment and does not deliver on their promises, leading to the impending termination of the engagement.

BACKGROUND

Please describe your company and your position there.

different companies also from other customers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Graphiters, and what were your goals?

web development marketing app development product development more

SOLUTION

How did you select this vendor and what were the deciding factors?

several ones. deciding factor was customer orientation. but it was fraud. we lost a lot of money. and other customers as well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

they took away access to tools from us. personal data. broke. contracts

How many people from the vendor's team worked with you, and what were their positions?

they don't have a real company. it`s all on Muhammad Y.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

they took away everything from us. we will have to claim now.

Describe their project management style, including communication tools and timeliness.

no availability

Are there any areas for improvement or something they could have done differently?

No. they should close.

Star Ratings

Overall rating: 0.5 – fraud and abuse.

Quality: 0.5 – they took away accesses

Cost: 0.5 – too expensive

Schedule: 0.5 – they don`t have a real company

Willing to refer: 0.5 – it`s fraud and abuse. never contact them

BACKGROUND

Please describe your company and your position there.

We have an E-commerce Business (xfactor.pk)related to Beauty and Cosmetics. I am serving them as Manager Operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Graphiters, and what were your goals?

We hired them to develop an E-commerce website for our business. The Challenge was to develop the site in a way that best highlights our products.

SOLUTION

How did you select this vendor and what were the deciding factors?

One of their clients referred them to us. Also, their online presence was impressive.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The site is developed on WordPress. As per the initial meeting, it was decided that they will present us the design mockups and once the mockup is approved they will move to the development phase & so on to completion of the project.

How many people from the vendor's team worked with you, and what were their positions?

There were 04 team members from the team. Some of them were designers and other developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the site is launched our sales is increased.

Describe their project management style, including communication tools and timeliness.

We used Emails, Whatsapp, and direct calls for communication. The project was completed well before the deadline.

What did you find most impressive or unique about this company?

The CEO was personally involved at every stage of the project which is unique and Impressive. He was fully aware of the project updates and we talked to him quite often.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I run an Architecture firm "Arch Guide" based in Islamabad, Pakistan. I am the CEO of Arch Guide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Graphiters?

I hired them for developing a portfolio website so i can showcase my work. Following was the task they performed. 

What were your goals for this project?

I was looking for a platform to showcase my work to my clients.

SOLUTION

How did you select this vendor?

I found them over the internet.

Describe the project and the services they provided in detail.

1. Presented me the design mockups
2. Retouched the images
3. Formatted the content
4. Optimized the website
5. Website development
6. Website publishing

What was the team composition?

They allocated me 5 resources. The team consists of designers, developers & POC.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Graphiters provided me with a perfect portfolio website for my company. Not only they helped me to showcase the work the website is helping me find new clients for my business.

How was project management arranged and how effective was it?

They planned the project very well. Communication was excellent and the project was completed within the deadline and budget.

What did you find most impressive about this company?

The design team is highly creative. They came up with 3 design variations and it was helpful for me to select one out of them. Graphiters' team did an exceptional job of showcasing my commercial and residential projects in an attractive manner.

Are there any areas for improvement?

NA

BACKGROUND

Please describe your company and your position there.

I am the Operation Manager at a company that helps dinners to find, explore and manage real-time table reservations at all participating restaurants that are within the network.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Graphiters?

We hired them for Website development, SEO & Mobile App development.

What were your goals for this project?

Our goal was to design a user-friendly interface, Improve our online presence.

SOLUTION

How did you select this vendor?

We shortlisted 15 vendors from internet and after three rounds of extensive interviews we hired them

Describe the project in detail.

We hired them and had several meetings with them. We made them understand our goals. Within a few days the team came up with mockups, market research & User behavior. We finalized the mockups & provided them a green signal. From then we sit back and weekly we have one meeting regarding the development phase.

What was the team composition?

They assigned us a POS and a team with 2 designers, 5 developers & 1 marketing guy

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within two months we had 5K visitors to our site. Out ranked our competitors.

How effective was the workflow between your team and theirs?

Easy to communicate and the workflow was outstanding.

What did you find most impressive about this company?

They know the art of understanding the behavior of the users. They designed everything as per the behavior of the users.

Are there any areas for improvement?

There was not a single moment when we can disagree with them. so we do not have a suggestion for them. Thumbs up