Graphiters

Please describe your company and your position there.

Hi-Grade Pharmaceuticals (higrade.pk) has been operating in Pakistan for more than 4 years now. Over the years we have successfully researched, developed, and strengthened our pharmaceutical marketing segment and are still providing health care products that are among the best in the country. I am the Chief Operating Officer at Hi-Grade Pharmaceuticals.

For what projects/services did your company hire Graphiters, and what were your goals?

We hired them to design and develop an eCommerce platform for our company. We have some organic products which can be directly sold to the customers and other Nutraceutical Products cannot be sold to the customers directly. However, we want those products to be listed on the site. They designed the site in a way that we have both the categories and each category has its own products. Customers can buy our organic products from the site and for Nutraceutical Products they can learn more about the products from our website.

How did you select this vendor and what were the deciding factors?

We found them over the internet. The reputation and customer feedback were impressive so we ask them for a proposal. They understood our problem and proposed the solution in our first online meeting. This helped us to decide and we hired them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The site is developed in WordPress. They suggested us the design mockup and after the approval of the design, they came up with a demo link that was functional. After the development, they shared a few online tools to test our site and scores were above 95% on those tools.

How many people from the vendor's team worked with you, and what were their positions?

They were 2 designers and 2 developers plus a project lead. Total of 5 team members.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

For Organic products, we calculated a jump of around 25% sales. Nutraceutical Products which is a b2b model we saw a jump in leads as well.

Describe their project management style, including communication tools and timeliness.

The website was completed within 03 weeks and for most of the communication, we used to zoom.

What did you find most impressive or unique about this company?

Overall the short journey was impressive but the most impressive thing was that they quickly understood our problem and came up with the best possible solution.

Are there any areas for improvement or something they could have done differently?

Our team is satisfied with them so I don't think so.

Please describe your company and your position there.

Direct Marketing Solutions is one of the leading door-to-door advertising and marketing firms in Pakistan. I am serving as Senior Manager at Direct Marketing Group.

For what projects/services did your company hire Graphiters, and what were your goals?

We hired them to redesign our website for a better user experience. The goal was to filter out the cluster & to design a fresh modern clean look. The old site was outdated in terms of design and code.

How did you select this vendor and what were the deciding factors?

We interviewed a few firms and based on their portfolio and experience we asked them for collaboration. The company was also recommended by one of our clients.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

During the initial meetings, we discussed the brief with the team. They came up with a design mockup which was well appreciated by our management. Within 15 days they demonstrated the functional demo. After the approval of the functional demo, they deployed the site on our main domain.

How many people from the vendor's team worked with you, and what were their positions?

A total of 5 team members were assigned. Project manager, 1 designer, and 3 developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The redesign is well appreciated by our clients. We saw a jump in leads as well. The bounce rate is also improved and users are staying on-site after the new design.

Describe their project management style, including communication tools and timeliness.

We had a total of 03 meetings with the team. 1- Brief/ Intro 2- Design mockup 3- Functional demo. The project was completed well before the time and was flawless.

What did you find most impressive or unique about this company?

I was impressed with their ability to understand the requirements and deliver beyond expectations. We invested less time and the outcome was overwhelming.

Are there any areas for improvement or something they could have done differently?

No, the collaboration was flawless.

Please describe your company and your position there.

I am the CEO of Junior Fashion LLC and Junior fashion Pvt LTD. Junior Fashion is the best source for all your kid's fashion needs, clothing, shoes, bags, watches, sunglasses, and much more. We are dedicated to giving you the very best products with a focus on quality, uniqueness & customer service.

For what projects/services did your company hire Graphiters, and what were your goals?

We hired them for designing and developing our eCommerce store. The goal was to launch one website for both UAE and Pakistan Market. We were looking for a simple design with easy user flow so even kids can browse through the site.

How did you select this vendor and what were the deciding factors?

I am a Pakistani based in Dubai. I wanted to hire an agency from Pakistan. I found the company by an article on the clutch based on a top website development company in Pakistan. Out of the list, I decided to go with them. Deciding factors were prior experience, a strong portfolio, internet presence, and the client on-boarding process.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the project was to develop an eCommerce store with .ae and .pk versions. The key deliverables were the design phase, development phase, optimization phase, and deployment. As per my request WordPress is used to develop the site.

How many people from the vendor's team worked with you, and what were their positions?

There was 1 lead, 2 designers, 3 developers, and 1 optimization guy from the team. To my surprise, the CEO was also involved in the project.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the site we pitched for the investment to a Dubai-based investor portal. They funded us for expansion. We are in process of adding more products. We plan to launch big at the start of 2022.

Describe their project management style, including communication tools and timeliness.

We asked them to prepare a Google Sheet for the project timeline. The sheet was updated after the completion of each sprint. For online meetings, we used Microsoft teams. The project was completed within the timeline as promised.

What did you find most impressive or unique about this company?

The client on-boarding process was the most impressive in terms of client handling. In terms of work, they knew what to do and how to do it. Everything was to the point and professional.

Are there any areas for improvement or something they could have done differently?

I think they should add a pricing section on the agency website. The client needs to fill the form for estimates.

Please describe your company and your position there.

I am the Cofounder at Grafter Market. It is a Multivendor Ecommerce Store based in UK.

For what projects/services did your company hire Graphiters, and what were your goals?

We hired them to design and develop a multivendor Ecommerce store for our company based in UK. Graphiters is also responsible for On-page seo of the site. The goal was to develop a clean yet simple interface for users, vendors and super admin. Primary goal was to provide an outstanding UX as compared to our competitor's website.

How did you select this vendor and what were the deciding factors?

We shortlisted 7 top companies from Pakistan and India. After multiple sessions we decided to go with them. They offered us a lot of features in the quotation and their reputation over the internet convinced us to work with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Project scope was to develop a multivendor ecommerce store in WordPress. They divided the project into 5 phases which include the design, development, optimization, on-Page and testing phase.

How many people from the vendor's team worked with you, and what were their positions?

7 team members were allocated to us. PM, Designers, SEO experts and Developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are in the process of on-boarding the Vendors. As per the proposal they shared the Website performance score which is 90+ on Google's Page speed testing tool.

Describe their project management style, including communication tools and timeliness.

We used Zoom as a major communication tool. PM was always available for us for quick response. We had weekly meetings with them on every Monday.

What did you find most impressive or unique about this company?

Overall experience was excellent. We had smooth journey throughout the project from the advance payment to completion of the project. Most impressive thing was that all the commitments mentioned in the proposal was completed within time and was self-initiated by their team.

Are there any areas for improvement or something they could have done differently?

We do not have any suggestions for improvements.

Please describe your company and your position there.

I am the owner of a Local Restaurant ' Chicago Grill'. Chicago Grill is one of the best restaurants in Islamabad, serving the best quality food with a warm welcoming atmosphere.

For what projects/services did your company hire Graphiters?

We hired them for the following services. 1- Website development. 2- Food photography. 3- On-Page SEO. 4- On-going SEO. 5- Social media Marketing. 6- Digital advertising. 7- Building an online reputation for our restaurant. 8- Billboard & signage design.

What were your goals for this project?

The goal was to cover all digital marketing channels and build a strong reputation & visibility for my restaurant. The impact was spectacular. People love to dine in, ask for home deliveries & the house is almost full every other day. We decided to present a short feedback form to every customer and in this form, we ask them how did they reach us. This year 64% of total visitors are coming through all digital efforts contributed by Graphiters.

How did you select this vendor?

We selected them through a tender process. 16 companies competed for the tender. They won the tender because of their technical and financial bid they won the tender.

Describe the project and the services they provided in detail.

They designed developed and Optimized the website. They helped us in setting up all social media accounts, Google my business, Advertising campaigns on Google and Social media accounts. There were responsible for building up the restaurant's visibility, reputation, social hype & awareness.

What was the team composition?

They assigned us 12 resources. Which are as follow: Web designer = 2 Web developers = 3 Communication lead =1 Graphic designer = 2 Photographers = 4 For SEO and other services, i have no idea how many resources were used.

Can you share any information that demonstrates the impact that this project has had on your business?

The impact is marvelous especially in terms of new customers. Customers search the internet for the best restaurants and our restaurant website popups. Also, we have customers coming through social media marketing.

How was project management arranged and how effective was it?

Project management was impressive. The project was completed on time and every phase was well planned and they followed up with me on every stage.

What did you find most impressive about this company?

I believe in execution rather than planning. They are unique because they execute as per plan which is rare. They planned each and every phase of the project and executed it professionally & timely. The photography team was a bunch of young photographers and it was a complete fun to work with them. The result they produced was outstanding. The photography team covered 60% of the restaurant's atmosphere and 40% food. This trick worked very well for fine dining customers.

Are there any areas for improvement?

There is nothing that can be done in a better way.

Please describe your company and your position there.

I work for a construction company Blue Oak Ltd. Based in Islamabad, Blue Oak provide 4 major services which are Architectural design, Residential construction, Commercial Construction & Renovation. I am the Director of operations at Blue Oak Ltd

For what projects/services did your company hire Graphiters?

We hired Graphiters for designing and developing our website. The challenge was to display our work in a meaningful manner for our clients. The impact was awesome because they created case studies for every project and it helps the buyers to decide.

What were your goals for this project?

The Goals of the project were to display our completed projects & to add another medium of generating leads. Earlier we had to display our project images manually to our clients. Now, we provide them with a web link. Most of the clients are impressed by our website design.

How did you select this vendor?

We found them over the internet. We shortlisted 7 companies and we decided to go with them. They had the most decent portfolio out of all other companies.

Describe the project and the services they provided in detail.

The services they provided us the web design, web development, content writing, On-page SEO & Social media marketing.

What was the team composition?

Four resources were assigned. 1 of them was responsible for communication and requirement gathering. 1 of them was a lead web designer and 1 was Lead web developer and 1 content writer.

Can you share any information that demonstrates the impact that this project has had on your business?

Yes, they impacted our business in a positive manner. The case study section is helping us in securing many clients. Also, we receive 1-5 leads every other day through contact us form.

How was project management arranged and how effective was it?

The project was completed ahead of the deadline. Throughout the project, the response time was highly professional.

What did you find most impressive about this company?

I was impressed by the design of our website and the completion of the project before the deadline, which is rare.

Are there any areas for improvement?

There is always room for improvement but in this case, i was not able to find out any areas for improvement.

Please describe your company and your position there.

I am the CEO of L.A.S Travel & Holiday Services (Pvt) Ltd. LAS Travel is an Islamabad based company with its main focus on travel & holiday services. We offer holiday services, local or international travel, comfortable accommodation plus traveling with a peace of mind.

We strive hard to serve our customers with the best care, lowest rates & excellence in quality. We solve travel issues for all age groups, regardless of the fact what race, religion, place a person belongs to, we are open to everyone. LAS travel is operational in Pakistan, UAE, Saudia Arabia & Azerbaijan.

For what projects/services did your company hire Graphiters?

We hired them for Website development, Search engine optimization & Social media marketing.

What were your goals for this project?

The main goal was to develop a website that will serve as the main source of information and to generate leads via SEO services.

How did you select this vendor?

I was searching for a website development company on the internet. I found them on the internet.

Describe the project and the services they provided in detail.

Before hiring them we had multiple discussions. We discussed each and every step that would be a benefit to my business.

We discussed the design of the website and how we are going to rank our website. The sessions helped me in learning a lot of stuff, especially how the digital world works. All the sessions were documented by the Graphiters team.

My team provided them with the text and images for our website. Their responsibility was as follows:

1. Design a clean interface.
2. Each destination will have separate pages.
3. Editing of the images.
4. Content formatting.
5. Contact options for clients.
6. Register my business on Google my business.
7. Register my business on 200 business listing websites.

Other Services were as follows:

1. Creation of social media accounts
2. Social media advertising
3. Social media marketing
4. On-page SEO
5. Advance SEO

What was the team composition?

They assigned 6 team members for my project.

• POC= 1
• Designers= 3
• Content writer= 1
• Developers= 2

Can you share any information that demonstrates the impact that this project has had on your business?

The impact was remarkable. When we hired them we had no website, no social media accounts & no online presence. They helped me build my business from scratch.

I felt as if they are my team members and as if they are my business partners. Now, my business is dominating my competitors and 90% of total leads are coming through my website. All credit goes to them.

How was project management arranged and how effective was it?

They came up with a sprint plan. Every sprint was delivered on time. The project was completed one week before the deadline. The POC guy was too quick in responding & he knew what and how to respond.

What did you find most impressive about this company?

Each and everything was impressive, from gathering information to the completion of the project they impressed me on every stage.

The response time was amazing. They are good listeners. Honest and dedicated. They behave like your own team members. I loved my website design and to date, i have not faced a single bug or issue in my website.

Are there any areas for improvement?

No way not at all.

Please describe your company and your position there.

Ghalib Traders was established in 1976. It is one of the top wholesalers in Pakistan. Which deals with new & recondition photocopier machines, Printers and the complete variety of part. I am the owner of Ghalib Traders.

For what projects/services did your company hire Graphiters?

We hired them for developing our website. Services we availed were Website development and later for SEO services.

What were your goals for this project?

We are old in the business and the main goal was to establish a platform for earning Government contracts.

How did you select this vendor?

A business friend recommended them. He had the experience to work with them. On his positive feedback, I hired them.

Describe the project and the services they provided in detail.

With very little information I asked them to come up with few design options. The team presented me with 4 design options. My requirement was to design a beautiful interface with separate pages for our products and services. I asked them for a contact form and to display business information.

In 2017 I hired them for website development and in 2018 I hired them for SEO services.

What was the team composition?

They assigned me a POC with whom I communicated throughout the project. They had a team of 3 web designers and 4 web developers.

Can you share any information that demonstrates the impact that this project has had on your business?

We had the local market experience with us but we dint have the website. After a few months, the corporate sector started to contact us via the website. Later we had contracts with the government. I was not expecting such a quick response.

How was project management arranged and how effective was it?

They were always on point and to the point. Communication was easy and the response to my feedback was excellent.

What did you find most impressive about this company?

I like quick response and the team did its best to be as quick as they can be.

Are there any areas for improvement?

Not really, they were on point and the whole process was so smooth and easy.

Please describe your company and your position there.

Based in Lahore Funworld is home to kid's toys and products since 2015. I serve Funworld as Sales Manager.

For what projects/services did your company hire Graphiters, and what were your goals?

Our website was outdated and we were facing multiple issues related to design and performance. Our goal was to revamp the site in order to achieve better sales, performance, and user-friendly design.

How did you select this vendor and what were the deciding factors?

Based on their experience, skills, and client testimonials we hired them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The site is developed in WordPress. They came up with a very high-quality design mockup which was approved by our management.

How many people from the vendor's team worked with you, and what were their positions?

A total of 6 team members were working on our website.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the launch within 03 months, we saw a jump of around 35% in our sales. We conducted a customer survey as well regarding the new design and 92% of customers are loving the new site.

Describe their project management style, including communication tools and timeliness.

We used Zoom and slack for the communication. The project lead was always available for communication and follow-up.

What did you find most impressive or unique about this company?

The company is well-structured and well-informed of how to communicate with clients. What are the pain points and how to provide a robust solution.

Are there any areas for improvement or something they could have done differently?

No

Introduce your business and what you do there.

common customer and two finance projects

What challenge were you trying to address with Graphiters?

To consult customers together and manage to finance projects

What was the scope of their involvement?

Website development

What is the team dynamic?

A good team dynamic

How did you come to work with Graphiters?

Vía their website

How much have you invested with them?

3000€

What is the status of this engagement?

On-going engagement

How did your relationship with the vendor evolve?

There were some language issues with the customer. We speak and write german. but we could manage it

How did Graphiters address the challenges that arose?

perfectly

Describe the impact this engagement has had on your business.

A good impact

How was project management handled?

They are handling the project perfectly.

Is there anything that the vendor did well or that you would consider a strength?
 
Client handling

In what specific areas can they improve?

They should consider to join more chat applications.

What advice do you have for clients with similar needs to yours?

Making good contracts

This review was published on May 18, 2021.

Founder & CEO, IT Services Company

IT Services

11-50 Employees

Ludwigsburg, Germany

Oct 2020 - May 2021

Project summary

An IT services company has hired Graphiters for their development services. This involves app, web, and product development projects. 

Feedback summary

This has been an unsuccessful engagement. Graphiters shows no commitment and does not deliver on their promises, leading to the impending termination of the engagement.

BACKGROUND

Please describe your company and your position there.

different companies also from other customers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Graphiters, and what were your goals?

web development marketing app development product development more

SOLUTION

How did you select this vendor and what were the deciding factors?

several ones. deciding factor was customer orientation. but it was fraud. we lost a lot of money. and other customers as well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

they took away access to tools from us. personal data. broke. contracts

How many people from the vendor's team worked with you, and what were their positions?

they don't have a real company. it`s all on Muhammad Y.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

they took away everything from us. we will have to claim now.

Describe their project management style, including communication tools and timeliness.

no availability

Are there any areas for improvement or something they could have done differently?

No. they should close.

Star Ratings

Overall rating: 0.5 – fraud and abuse.

Quality: 0.5 – they took away accesses

Cost: 0.5 – too expensive

Schedule: 0.5 – they don`t have a real company

Willing to refer: 0.5 – it`s fraud and abuse. never contact them