GoodCore Software

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Nissen Technology Sdn Bhd. My company is a supplier of various services and solutions to our prestigious clientele including the Malaysian government institutions and departments. Our offerings include Air Defense Systems, ICT Infrastructure solutions, Renewal Energy, Electrical items and more. I’m responsible for our company’s strategy and important client relationships.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoodCore Software?

We engaged Goodcore Software for a series of Mobile App development projects for our client Tenaga Nasional Berhad (TNB). TNB is the largest electricity utility company in Malaysia with businesses in generation, transmission and distribution of electricity. It’s a listed company on Malaysia stock exchange. We hired GoodCore’s services to build mobile solutions for TNB’s customer facing mobile app (named “MyTNB” that is available on app stores and downloaded by millions of Malaysians). As part of the same engagement, we hired GoodCore to develop several enterprise mobile apps for internal use of our client organisation.

What were your goals for this project?

The goals of these mobile app development projects were manifold. We wanted to assist TNB with their efforts to utilise mobile technology to streamline several of their internal operations. In addition, we needed support to help TNB launch their app MyTNB that would serve as one of the main channels of communication between TNB and millions of consumers all over Malaysia.

SOLUTION

How did you select this vendor?

We evaluated multiple vendors this engagement as it was a matter of keeping our reputation with the client. We decided to go with GoodCore after a series of meetings where we invested the time to learn about how their team works on large-scale projects. They gave us presentations and past client references and we were impressed.

Describe the project in detail.

The engagement required working with client’s inhouse team onsite to really understand their offerings and how they envisioned to communicate with the consumers. The MyTNB app was delivered as native android and iOS app. It included a personalized dashboard where the consumers can track their energy consumption and compare monthly usage using interactive charts. Other features included the ability to make utility bills, applying for new electric connections anywhere in Malaysia. Consumers could also receive the latest information from TNB via push notifications on the app. Apart from MyTNB, GoodCore also developed mobile app for asset management. TNB has a vast installation of physical assets worth billions and spread across the country. This includes street lights, transformers, feeders, feeder pillars, sub stations, and more. All these assets need to be kept track of and monitored periodically as a standard operating procedure (SOP). Designated surveillance staff at TNB is assigned to monitor these assets and report back to the head quarters. This was previously being done manually over phone. GoodCore built an app that made it much easier to capture photos and attach additional information. This eliminated the errors involved in the process. The app was integrated with their internal ERP (SAP) to provide consolidated information to TNB management. This mobile app was designed as a native Android app optimized for tablets. There was also a backend panel for administrative purposes. GoodCore provided us with end to end service including Software Project Management, Requirements Analysis, UI/UX Design & Architecture, Programming & coding, security design, and quality assurance.

What was the team composition?

I think the team composition varied over time but it was a 5-6 member team that consisted of a project manager, a lead developer, two mobile developers, a UI/UX expert and a tester.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our engagement really helped us provide the requisite service to TNB enabling them to achieve two main objectives: 1. Launch of an extremely high visibility mobile app MyTNB for millions of electric subscribers. The app is one of the main channels of customer interface for TNB. 2. Integrated Mobility solutions for multiple use cases internal to their organization.

How effective was the workflow between your team and theirs?

Their project manager was very skilled and experienced. This helped ensure that requirements for the mobile apps were well understood and documented. The interaction with GoodCore was smooth due to this. Their lead developer was great at the large scale mobile app design and I think this was key to a successful delivery.

What did you find most impressive about this company?

In the end I think their most impressive aspect was their absolute commitment to deliver. In our experience, it’s usually quite a challenge to work with a massive client organisation and requires a lot of thought in planning. They delivered despite all challenges.

Are there any areas for improvement?

None that I can think of. After this engagement, we continued to work with GoodCore on several other client projects.