GoodCore Software

BACKGROUND

Introduce your business and what you do there.

I’m a senior machine learning engineer at CardiaTec Biosciences, part of the University of Cambridge. We handle the identification of cardiovascular diseases, and my role is to identify the targets using various machine-learning techniques.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoodCore Software?

Since our company is small and has a very high demand to share in-house data between teams, we wanted to make a platform to share our data set. We hired GoodCore Software to create that in-house platform. 

SOLUTION

What was the scope of their involvement?

GoodCore Software developed an in-house data-sharing platform for us. Our team handed over documents and had many meetings with GoodCore Software during the discovery phase. Since our company’s domain is very specific, the biological and computational elements to create this platform are also specialized. We helped the team understand new vocabulary and terms, provided them with our data set’s structure, and told them the functions we wanted them to build.

The platform consisted of a website. GoodCore Software built the site with our database behind it. The site needed to handle our large data set, so the team optimized the site to make it faster. 

What is the team composition?

We had direct contact with a team manager from GoodCore Software. I’m unsure how many more teammates from their team were part of the project. 

How did you come to work with GoodCore Software?

We found them through a Google search and contacted a couple of companies. GoodCore Software’s response was the most positive, and we liked their attitude. Overall, we got a good first impression of GoodCore Software during our initial discussion, so we chose them for this project. 

How much have you invested with them?

We spent around £45,000 (approximately $55,000 USD). 

What is the status of this engagement?

The development project lasted from June–October 2023. However, they still provide us with support for the platform.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We were happy with the platform GoodCore Software created. This platform addressed the demands of our two internal teams: the technical and scientific. We needed a platform to communicate between those two teams. The two teams can now communicate effectively thanks to GoodCore Software’s work. 

How did GoodCore Software perform from a project management standpoint?

Their project management skills were excellent. GoodCore Software kept within the schedule and delivered everything on time, even though we asked for changes a handful of times. 

We contacted the team manager for any needs, and I was very satisfied with his response time and solution turnaround time. Moreover, the GoodCore Software team was on top of any issues, handling them within a week, which our internal team appreciated. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to thank our team manager; he responded very quickly whenever I contacted him with any issue. 

What did you find most impressive about them?

We were really satisfied with GoodCore Software. Not only are their management skills good, but their technical skills are also excellent. Moreover, we appreciate that we didn’t need to modify the timeline —there weren’t delays on their side.

Are there any areas they could improve?

I don’t have any suggestions for improvement. 

Do you have any advice for potential customers?

I highly recommend GoodCore Software to friends who want to build their own platform. 

BACKGROUND

Introduce your business and what you do there.

I'm a director at a bid writing consultancy. To secure work with the public sector or offer goods and services to it, individuals must frequently draft a bid in response to a tendering exercise. Our company assists in this process.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoodCore Software?

GoodCore Software was responsible for developing our web application.

SOLUTION

What was the scope of their involvement? 

We asked GoodCore Software to create a piece of software. We wanted a web browser-based app that would help with bid planning. 

Bids are typically completed in a project type of way, with a start and end date, a certain amount of work you must complete for a deadline and different members of the bid team.

Traditional or alternatives to project management software don't suit bids particularly well. We were looking at creating an MVP for software that was specific to bid planning. 

Initially, we had a discovery phase. We provided the team with our requirements document and a recording of what we wanted. They used AWS for hosting, but I'm unaware of the tech stack they used. 

What is the team composition?

My primary contact was Asad (VP of Engineering), who was excellent. There were 2–3 developers that worked with him. During the discovery phase, we also spoke to Hassan (Founder & CEO) and Yasin (Shareholder & Director). 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Asad and Yasin were great. They spent quite a bit of time talking with us and were clearly invested in the discovery phase. 

How did you come to work with GoodCore Software?

We got in contact with GoodCore Software and several other companies from Clutch, which is where we found them. We contacted the first 10 companies, then sent out an initial brief and requirements document and had a call with each. We had further conversations with about three of them, and GoodCore Software was the one we chose.  

How much have you invested in them?

We invested about £70,000 Pounds (approximately $89,100 USD).

What is the status of this engagement?

We worked with GoodCore Software from December 2022–August 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project with GoodCore Software certainly met my expectations. They created what we asked them to. We're testing the MVP internally for now, so we haven't seen the impact yet. Overall, everything went well; we're thrilled with the product and output. We thoroughly enjoyed the process with them. 

Additionally, they helped us avoid some risks and problems, and it was a positive experience. 

How did GoodCore Software perform from a project management standpoint?

We were flexible about the timing as it wasn't a business-critical thing for us. GoodCore Software kept us up to date with the progress, they hit their promised timelines, and they delivered within our budget. 

What did you find most impressive about them?

GoodCore Software was excellent. We absolutely recommend them, hence why I'm doing this review. I hope more people work with them. 

Are there any areas they could improve?

There are no areas for improvement. We did a feedback session with them, and it was very positive. 

I did give them some advice because their marketing could be better. 

Do you have any advice for potential customers?

The GoodCore Software team is very generous with their time and happy to chat with their clients to understand their requirements better. Make use of that time and chat with them whenever there is a problem.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a health technology startup. 

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with GoodCore Software?

We needed their development support.

SOLUTION

What was the scope of their involvement?

GoodCore Software created our employee dashboard on our platform. In the initial conversations, we got to know them and understand what they’d be able to do for us.

GoodCore Software designed the entire UX. We provided them with our color schemes and company brand, and they put that together to design the rest of the dashboard for us.

The dashboard’s backend allows our health coaches to store data and create reports. GoodCore Software automated processes that we used to do by hand. From the frontend, our clients could log in and see results automated. The dashboard also stored all of our data in Microsoft Excel and made it accessible through our client’s dashboard. 

What was the team composition? 

There were five GoodCore Software teammates, including a project manager who was our main point of contact, three developers, and a QA teammate.

How did you come to work with GoodCore Software?

One of our co-founders found them online. 

How much have you invested in them?

We spent about £20,000 (approximately $25,000 USD).

What is the status of this engagement? 

We started working with GoodCore Software in August 2022, and they finished the project in January 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had about 150 users on our dashboard. GoodCore Software’s automation dramatically decreased our time per task. We also received very good feedback from clients who were using the dashboard. 

In certain browsers, the questionnaire to create a profile didn’t work properly, but as soon as we emailed to let GoodCore Software know about the issue, they fixed it immediately; this was the only issue we had.

We found GoodCore Software to be very knowledgeable about all of our questions, and they offered good value for money. They had great suggestions for creating the best UX. 

How did they perform in terms of project management?

GoodCore Software was very proactive about keeping in touch with my team. We were involved in every stage and were informed about all the decisions being made. Any time they had any updates, they emailed the whole team. We had online meetings, and we felt more involved in the conversation than we had expected. 

Whenever we had suggestions about elements we wanted to include, GoodCore Software was very honest about what could be included with the budget and what had to wait until the next round. They always exceeded our expectations and were ahead of schedule. 

We gathered all the UX and backend information in a Microsoft Excel spreadsheet.

Are there any areas they could improve?

No, they exceeded expectations.

Do you have any advice for potential customers?

If you have any questions, just ask the team. GoodCore Software was very communicative and was more than happy to answer any questions.

BACKGROUND

Introduce your business and what you do there.

I’m a director at GP UK Support Services Ltd. We’re a software development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoodCore Software?

We were tasked to develop a custom web application that could allow university students to apply for government financial support. The final software required to gather educational evidence to support the students’ applications. 

SOLUTION

What was the scope of their involvement?

GoodCore Software provided us with outsource development team and helped us build a custom web application. We had an initial call with GoodCore Software to discuss our project’s requirements. We then reviewed our project’s details and conducted multiple discovery sessions over six weeks. 

We had already created low-fidelity designs and the app’s basic structure when we contacted GoodCore Software. They finished the app’s development and built its functionalities using .NET. 

Users can log into our system and create an account in the web app. They customize their profile with their personal information, and the software asks more specific questions as they progress in their application. Once users fill in their personal information, the software asks them to upload supporting documents, such as passports and financial statements. The admin team receives all this information and validates it, and the software calculates if the user is entitled to financial support and how much. We send this information to universities, and they can access a portal to see how many students have signed up for their university and provide them the financial support. 

What is the team composition?

We worked with eight teammates from GoodCore Software, including two directors, a graphic designer, a project manager, developers, and testers. 

How did you come to work with GoodCore Software?

We found GoodCore Software on Clutch. I chose them because they could provide support for our existing websites in PHP and develop our new software in .NET. Another reason we chose GoodCore Software was that they could scale their team and adapt it to our development needs. We could use fewer resources when we finish the development. GoodCore Software also provided ongoing support, which we didn’t find in many development companies.  

How much have you invested with them?

We invested around £450,000 (approximately $550,000 USD) with GoodCore Software. 

What is the status of this engagement?

We worked with GoodCore Software from September 2022–March 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We were working with another development house before, and GoodCore Software was able to onboard our existing systems very well. They could read the code and see what was happening within the system. 

GoodCore Software also had the expertise to provide feedback about the work that had already been done, and that gave us confidence about their work. GoodCore Software was great at grasping the concept of what we wanted to achieve. They knew the project’s goals because they asked the right questions since our initial meetings. 

How did GoodCore Software perform from a project management standpoint?

GoodCore Software’s project management was excellent. They met deadlines and stayed on budget. Our communication was fantastic from the beginning, and the directors were heavily involved throughout the whole project. 

GoodCore Software’s project management was our main point of contact, and they were good at delegating work. The complete staff we worked with was available at all times. We used Jira and Figma for project management. We communicated through email, Zoom, and Skype. 

What did you find most impressive about them?

I was most impressed by GoodCore Software’s excellent communication. They were very accessible, and we had a better experience than with other companies we had worked with in the past.

Moreover, GoodCore Software had a flexible team and allowed us to adapt it. We left the previous company because they couldn’t scale down the team after the development phase. 

Are there any areas they could improve?

I can’t think of anything for GoodCore Software to improve. We were extremely happy with their work. 

Do you have any advice for potential customers?

I recommend to have an open mind when you start working with GoodCore Software. If you give them your project’s goals, they’ll propose solutions you probably hadn’t thought about. 

BACKGROUND

Introduce your business and what you do there.

I’m a development manager for a higher education software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoodCore Software?

We needed someone to supplement our in-house development team with specific skills that we didn’t have and to complement the skills that we already had. We initially brought in GoodCore Software to take over from a previous partner we were working with that wasn’t a great fit. 

We had a high demand for our product and needed assistance speeding up the delivery process.

SOLUTION

What was the scope of their involvement?

We already had a product, but they’ve been acting as part of our team and are helping us scale quickly. There was a handover process from our last company, so they were provided with our internal team's documentation. I wasn’t actually with the company when they started, but I know that they were given project information.

There isn’t a specific project that they’ve been helping us with because it’s an ongoing project, but they act as an outsourced development software resource. Since they started with our company, their Windows and Mac developers have been helping us add features to the project like hardware and hardware app profiles.

What is the team composition?

We work with five people in total. Four of them are developers, and we have one person who handles QA. 

How did you come to work with GoodCore Software?

I don’t have that information. 

How much have you invested with them?

We’ve invested more than $100,000 with GoodCore Software. 

What is the status of this engagement?

We began working with them in March 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve been able to deliver several software releases since we started working with GoodCore Software, and they’ve heavily contributed to that. The general quality of work that they provide us with is very good. 

How did GoodCore Software perform from a project management standpoint?

All of the work is delivered on time and within budget. We primarily communicate with Microsoft Teams and have a daily stand-up meeting they’re involved with. 

What did you find most impressive about them?

We think of them as a part of our team. They’re very hands-on, are always involved in conversations, and are available to work through everything with us because they are like an extension of our team. They have a unique ability to understand the resources that we need, even if we don’t always know ourselves. 

Are there any areas they could improve?

There’s nothing that we can come up with. 

Do you have any advice for potential customers?

Communicate with them and discuss what you need, even if you aren’t sure exactly what that is.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of HireVine, a candidate search engine built for commercial construction and cabling. I've been working on this project for about three years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoodCore Software?

I wanted to find a custom software developer to build my platform.

SOLUTION

What was the scope of their involvement?

GoodCore Software has built our platform from scratch. Currently, they're on a retainer for support. 

What is the team composition?

I've worked with the two owners, a head developer, and his team. There are around 2–3 more people I've come into contact with.

How did you come to work with GoodCore Software?

We found them through Clutch. When we had our introductory call with GoodCore Software, I was so impressed with how they carried themselves and their intelligence that I assumed they would be far out of my price range and almost didn't do a follow-up. I was looking for honesty, transparency, and great pricing in a partner, and I found that with them. 

How much have you invested with them?

We've spent just under $100,000. 

What is the status of this engagement?

We started working together around September 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The platform came out better than I had envisioned and works perfectly. GoodCore Software has provided top-notch customer service and attention to detail. They listen and communicate well. They take my feedback and give us direct feedback, which is really important. Even though I don't always agree with their comments, I want them. Moreover, they've had no errors, and any mistakes have been on our end. 

How did GoodCore Software perform from a project management standpoint?

They're very professional and responsive. We use Slack and email to communicate. They respond to our emails very fast, even though we have a 12-hour time difference. Additionally, they handle any issues within 24 hours.  

What did you find most impressive about them?

GoodCore Software is amazing at everything — I've been blown away by them. The team has exceeded my expectations at every level and on every metric. 

Are there any areas they could improve?

No, there's nothing they need to improve.

BACKGROUND

Introduce your business and what you do there.

I’m the head of IT at a fertility treatment organization. We offer fertility treatments in the UK. Our offices are based primarily in London, but we operate throughout the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoodCore Software?

We hired GoodCore for their custom software development services. Our firm wanted to modernize our existing legacy app with modern technology, such as SQL and cloud technologies. We also wanted to develop a web app on the frontend. 

SOLUTION

What was the scope of their involvement?

GoodCore revamped our existing system, taking its core structure and scoping the project based on what the system should do as far as functionality was concerned. They then rewrote the app on a SQL server. We also extracted existing data and brought them into the new SQL platform. 

Their work also involved UI/UX design and optimization; the designs were conceptually taken from the app’s existing UI/UX. We told them what we wanted, and they helped us using their coding expertise.

So far, we’ve completed phase one. Meanwhile, phase two focuses on the enhancement of the product’s capabilities based on features, requirements, and workflow processes. 

Our team also works with GoodCore in terms of ongoing development and support. The tasks are based on what the product needs to do to support the business in a much better way going forward. They're also involved in the app's maintenance. 

What is the team composition?

We collaborate closely with two people from GoodCore, but around five people are working on the product at any given time. The team includes an account manager and a bespoke solutions architect. Meanwhile, the project manager handles the day-to-day delivery of tasks, testings, configurations, and implementations. 

How did you come to work with GoodCore Software?

We found GoodCore through research. Our team put together a brief that vendors could easily understand. We took our time to articulate the project in meetings and calls with interested parties, and then we created a shortlist of vendors. Ultimately, we chose the GoodCore team.

How much have you invested with them?

We’ve invested between £25,000–£60,000 (approximately $34,000–$81,000 USD). 

What is the status of this engagement?

We started working with GoodCore in March 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our team measures success based on GoodCore’s ability to deliver against the project’s scope. Phase one has been completed; their resources have provided a clear breakdown of how much time, effort, coding, and testing are needed for it. We’ve also built a contingency plan since software development tends to have some unknowns. 

We’re doing the same thing for phase two; our teams have moved items that we can’t realistically deliver in phase one. Overall, the whole engagement has a huge scope, but the GoodCore team has broken it down into phases that make everything more manageable and affordable. 

How did GoodCore Software perform from a project management standpoint?

Their project management is great. The team is highly organized in terms of meetings and schedules. I’m 100% satisfied with their work, and they’ve exceeded my expectations. To communicate, we use Teams, Zoom, phone calls, and emails — we essentially use all helpful channels. One thing we haven’t done yet, though, is face-to-face communication. However, that’s simply because of the COVID-19 pandemic. 

What did you find most impressive about them?

GoodCore’s organization, methodology, and transparency distinguish them from other providers. We don’t need to ask them many questions, and if we do, they answer us 

Are there any areas they could improve?

They can code faster. As a customer, we want to know when tasks are going to be completed once we place our orders. To be fair, managing timelines is always difficult, and it’s a collective effort.

Do you have any advice for potential customers?

Ensure that GoodCore understands your business and requirements to turn them into deliverables. In our engagement, their team has taken the time to understand the healthcare business, which is a broad and diverse industry given the specializations and nuances within it. 

BACKGROUND

Introduce your business and what you do there.

I’m a technical director at CoolCare LTD. We’re a software company that focuses on providing software management solutions to residential care homes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoodCore Software?

We needed an offshore team to support our development efforts.

SOLUTION

What was the scope of their involvement?

We worked with GoodCore Software’s developers on a specific development project for one of our clients. We were tasked with integrating expanded API solutions into an existing software application. The additional functionality enabled customers to access data through multiple channels.

What is the team composition?

We mainly worked with two developers and their executive director.

How did you come to work with GoodCore Software?

We found GoodCore Software online while looking for potential development agencies to partner with for this project. We shortlisted them along with three other companies, but it was their team’s inquisitive nature and fair pricing that ultimately caught our attention.

How much have you invested with them?

We spent about $10,000.

What is the status of this engagement?

The project ran from April–June 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any quantitative data to share since the product wasn’t made for our company. However, I could confirm that GoodCore Software integrated the solutions we needed while collaborating harmoniously with our internal team.

There weren’t any roadblocks in the development process because they immediately agreed to implement the software solutions we plotted out. Overall, we were pleased with how efficient they were in helping us achieve a smooth process within quick turnaround times.

How did GoodCore Software perform from a project management standpoint?

GoodCore Software was on top of their project management game — they had excellent communication skills and remained adherent to our timelines. Their team kept our expectations in mind and had no complaints throughout the project, so we completed the product quickly without its quality being compromised.

What did you find most impressive about them?

We’re most impressed with GoodCore Software’s capacity to deliver high-quality and on-point solutions. We didn’t find the need to go through product iterations because their team always brought precise ideas to the table.

Are there any areas they could improve?

GoodCore Software could consider refining their communication channels during meetings. 

Do you have any advice for potential customers?

GoodCore Software has reliable development experience and expertise — just trust their ideas and ask the right questions.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO and part-owner of a company that helps customers design, manufacture, and distribute point of purchase (POP) displays which assist them in marketing their products in retail.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoodCore Software?

We recognized the need to digitize our B2B customers’ experience. Many of our clients have been asking for a catalog or database where they could view their past executions and identify different specs, prices, and options. 

However, we wanted to take it further and ultimately allow our customers to order and distribute through that tool as well. We hired GoodCore to help us facilitate the whole B2B digitization project and carry out the many phases we have planned after that. 

SOLUTION

What was the scope of their involvement?

From the onset, we laid out our goals through a storyboard, detailing how we would want to go about building this tool. GoodCore spent many hours and hopped on numerous calls to understand, question, and challenge our needs. After that extensive discovery, they went into developing the wireframes for our tool.

These full-blown wireframes were subjected to independent and collaborative review, where we tried to align all the features, functionalities, and UI/UX. The team took it from there and began the actual development.

What is the team composition?

Two of their owners were always on the calls. There was also a project lead who managed the development team of 3–5 people.

How did you come to work with GoodCore Software?

We did a handful of research to find and narrow down candidates for this job and then went into an RFP process. GoodCore’s presentation stood out by virtue of the tremendous amount of detail and effort that they put into it. They were able to come up with great solutions in a very short period of time. We felt that that was a sign of how they would operate on a regular basis, so we were very impressed.

As this was going to be a long-term development project, the price point was also a critical criterion. Along with a hands-on business model, GoodCore had a very attractive price point, which made us decide to work with them.

How much have you invested with them?

We invested close to $200,000.

What is the status of this engagement?

We started working with GoodCore around August–September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We measured the success of the project based on whether GoodCore could deliver a fully operational, high-quality product. We also took into account our customers’ experience with utilizing the tool that we developed. 

It was a little challenging to evaluate the software since there were many variables present in the somewhat complex tool, but GoodCore was able to explain how their QA worked as well as the extensive procedures they went through. Everything paid off since they delivered a good quality product.

The involvement of GoodCore’s ownership set a good tone for the whole engagement and made it an absolute pleasure to work with them. Their interpersonal skills were top-notch. The team was also willing to take on any task, whether it was problem-solving, troubleshooting, or coming up with solutions. It was a good partnership.

How did GoodCore Software perform from a project management standpoint?

GoodCore’s project management is solid. They nailed their promised deliverables and were able to meet most of our deadlines. It worked out great despite our different time zones because GoodCore was very willing to accommodate our schedule. The only time we met a delay was due to us going in a different direction and creating some changes in the timing. 

We communicated via Zoom and email and utilized the team’s ticketing system to reach out and get bugs fixed.

What did you find most impressive about them?

In general, GoodCore had impressive communication and organization skills. They were able to comprehend our needs and plan accordingly, which reflected in the wireframes that they developed for us. 

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for potential customers?

Make sure that you’ve done your homework in order to save time. GoodCore is very willing to do whatever it takes and spend as much time to flush out what your needs are, but it could end up costing you. 

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Weight Loss Resources. We provide a web-based app that offers a budgeting feature, a food database, an automatic calorie counter, and different challenges for people who want to lose weight.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoodCore Software?

Our senior developer decided to become a freelance consultant because of the pandemic, and it made working with our in-house team difficult since he wasn’t always there. We needed to sort the situation because it wasn’t working very well, so I contacted GoodCore. I thought it might be better to outsource a team so that, at least, we could work together properly.

SOLUTION

What was the scope of their involvement?

I’m aware that taking over someone else’s code is difficult, so I’ve spent quite a lot of time making sure that GoodCore felt confident enough to take over. We’ve also made sure that the team would be constantly available to do underlying maintenance and bug-fixing, as these are critical to our subscription-based web app. 

GoodCore now works on our fully bespoke website, which is built on HTML, PHP, and MySQL and houses its own CMS and emailing system. We’ve added a lot of modules to the site over the years, but GoodCore doesn’t make too many changes in these areas; their main focus is on functionality. They’re creating a list of motivational challenges and a system that could track whether our customers have taken up on these challenges or not.

We provide the content and describe our desired layout, while their team tends to the design and the speed. We don’t wish to confuse our loyal following, so we don’t want to make any dramatic changes. GoodCore understands this and keeps the design tweaks simple.

GoodCore has set up a staging server for testing everything out, but we’re using another company for server management. GoodCore liaises with them when there’s an update or an issue. 

What is the team composition?

We have a senior and a junior developer, both of whom work full time. There is also a part-time tester and a part-time project manager. Other members of the team, like the designer, are called on an as-needed basis.

How did you come to work with GoodCore Software?

I was looking at a few prospects and ended up contacting three companies. GoodCore was the best of them. We needed a one-stop-shop at the time, so it was a big relief to find that GoodCore could take responsibility for everything that we needed to get done. They had great reviews on Clutch and understood our business wholly, recognizing what we wanted and how critical our platform was.

How much have you invested with them?

The cost in the first year was £130,000 (approximately $180,000 USD). We’re discussing the next contract, and it’s likely to be at the same level.

What is the status of this engagement?

We started working with GoodCore in July 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Just as we requested, GoodCore has left the color scheme of our website as is, but they’ve improved the layout and various other aspects of the site. They’ve made everything fully responsive and more visually appealing on mobile devices.

One of the major things GoodCore has done for us is creating new challenges for our members. It is completely different from anything we’ve ever done before. Previous developers had told us that they couldn’t do it within any kind of reasonable timeframe, but GoodCore took on the challenge and delivered exactly what we wanted. They’ve managed to complete it while simultaneously learning all our systems. At the implementation of this new feature, we’ve had a 25% increase in signups.

GoodCore is pretty responsive; I’ve never asked them for something that they weren’t able to do. There were times when they had to make a plan and get back to me, but we’ve always gotten our tasks done.

How did GoodCore Software perform from a project management standpoint?

There hasn’t been an issue with GoodCore’s project management. It’s efficient and effective. We work together collaboratively; we relay our customers’ feedback to their team and they, in turn, give us lots of suggestions. They are very involved and meticulous, especially when getting everything set up on their own systems.

One of the good things about our partnership is that GoodCore has fitted their team to our needs. We’re working with them in a unique way where we see their project manager during meetings, but communicate directly with the developers the rest of the time.

With some outsourced agencies, the client only really speaks to the project manager, who then speaks to the rest of the team. I’m really glad that we have a direct relationship with the developers.

We hold Zoom meetings once a week. If we’re in the thick of a task and really need to work closely, we will meet more frequently. Their developers are also willing to put in extra time if we have a tight deadline.

We keep a backlog since there are always a lot of ongoing tasks. Right now, we have around 8–10. They use Redmine for tracking our progress, and it works extremely well. We always know where we are in the project.

What did you find most impressive about them?

They’ve definitely distinguished themselves during our initial conversations by taking the project very seriously. GoodCore understood what a big step this was going to be for our company and how much trust we were putting in them. They made me feel that they were trustworthy, and they’ve proven to be so.

Are there any areas they could improve?

No. I’m perfectly happy with what they’re doing. They’re already been so different from what we envisaged. We thought that we’d mostly be dealing with a project manager, but once we started talking to and working with GoodCore, they adjusted to our needs. I don’t want them to do anything differently. 

Do you have any advice for potential customers?

My experience has been highly collaborative, and I think that a client couldn’t ask for anything better. There are no restrictions in the way we’re working.

Lots of developers can produce an app, but GoodCore is a dependable partner for any client whose business relies on complex software.