Goji Labs

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Monolith Collective, a design studio that primarily does branding and frontend design.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Goji Labs?

We had the opportunity to design and develop a unique shipment-tracking dashboard for our trucking and shipping client; although we were capable of executing the UI/UX design, we needed development support.

SOLUTION

What was the scope of their involvement?

Using our UI/UX designs, Goji Labs is developing a highly customizable dashboard. Multiple users can access the dashboard, and everyone has defined permissions. The dashboard enables team members to track different loads, confirm what is on the load, and apply their specific internal numbering system to it.

What is the team composition?

When we were scouting companies to work with, we were in contact with Adam (CTO, Goji Labs). Now, we primarily communicate with David (Product Strategist, Goji Labs), who oversees a team of developers.

How did you come to work with Goji Labs?

We interviewed a couple of different development companies for this project. We knew of Goji Labs because we’d utilized the same co-working space a few years ago, so we invited David to bid on the project.

My company ultimately chose Goji Labs because they had experience developing custom platforms and seemed very thorough and organized. The due diligence that they did upfront made them stand out. Goji Labs took it upon themselves to garner a good understanding of the project, and then they presented a very detailed overview of what the project would entail, the timeline and budget, etc. This upfront work made us feel confident that Goji Labs was a team that could execute this complex project with lots of customization features.   

How much have you invested with them?

In total, we will spend $160,000–$175,000. We’ve paid a little less than half of that so far.

What is the status of this engagement?

Our work together began in April 2018, and it’s ongoing. Because it’s such a sophisticated platform, this is a longer project, but we should be able to start doing testing on our own soon.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The dashboard is functional and true to design, which is essential for us as a design company. Goji Labs helped break down the project’s complexities and create a digestible, user-friendly product, bringing our client’s idea to life. We’re very pleased with the progress Goji Labs has made so far.

How did Goji Labs perform from a project management standpoint?

David is our project lead and main point of contact; rather than having to interface with multiple layers of developers, we work directly with him, which has made the process seamless. They’re incredibly organized, and the platform that they use to manage the project is great. We have weekly check-ins, for which David ensures everyone is available and creates the calendar invite. During our check-ins, we see live demonstrations of the dashboard. Our work together is frictionless.

What did you find most impressive about them?

Goji Labs’ team is friendly, which is an important but often overlooked aspect. They’re personable and want to do great work.

Are there any areas they could improve?

No, there aren’t.

Any advice for potential customers?

Be open to their process instead of trying to force your own. They’ve found a great formula of what works and what doesn’t, not just in terms of development but also client relations.

BACKGROUND

Introduce your business and what you do there.

I’m the president and CEO of DoADollar, a micro-funding initiative. We make donating to nonprofits simple by encouraging people to give a dollar and to then share that act on their social media pages, so that a one-dollar donation can turn into thousands or even hundreds of thousands of dollars.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Goji Labs?

We needed help developing a web app. We are confident that our initiative will be successful, so the challenge lies in creating an app that can scale to millions of users.

SOLUTION

What was the scope of their involvement?

Goji Labs developed our web app. They worked in conjunction with another company that designed the app and provided an analysis of what we wanted to do. Goji Labs built the app’s screens and connected them. They also configured the database.

They continue to make changes and pursue smaller projects to enhance the product.

What is the team composition?

David (Product Strategist, Goji Labs) is our main point of contact. We’ve also engaged with two other programmers.

How did you come to work with Goji Labs?

We found Goji Labs through the agency that designed our web app. When I interviewed David, he was extremely thorough in explaining the process, and he had all of the right answers to my questions. I was satisfied with the process they were going to take. David also assured me that they could develop a sufficiently scalable app.

How much have you invested with them?

My company has spent over $100,000.

What is the status of this engagement?

Our work together began in October 2018, and it is ongoing. I don’t plan on ending our engagement anytime soon; I want Goji Labs to be there when the app takes off.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Goji Labs delivers what they say they can deliver. They’ve been spot on with everything they’ve done. We only launched the app a month ago, so we don’t have metrics yet.

How did Goji Labs perform from a project management standpoint?

David laid out the whole project and timeframes before they started working. In some cases, they outpaced the deadlines they set. Goji Labs goes the extra mile to ensure they deliver on what they promise. Whenever we have a problem or are concerned about something, David is extremely responsive. We communicate via WhatsApp and text, and we have weekly phone calls.

What did you find most impressive about them?

I have a technical background and have been involved in big projects, so I was very impressed by how well David walked us through the development process, such as how the screens would connect and what the database would look like. David is understanding and professional, and he excels at managing the project. He’s also willing to push back and give constructive criticism. Many developers I’ve worked with conform to the client’s wishes and ideas, but David owns his work and will speak up if he doesn’t think something is in the app’s best interest.

Are there any areas they could improve?

No, I’m very happy with them.

Any advice for potential customers?

If you want a developer that is invested in your project—that won’t just do what you tell them to—then Goji Labs is your team.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of Wanderful, an international lifestyle brand for female travelers. We host events for women around the world, and we just launched a home-sharing network that enables women who are traveling to stay together.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Goji Labs?

My company wanted to build a platform to host our new home-sharing network. We had a basic site on WordPress, on which women could post listings and book spaces from other women. We wanted something more custom, with key features that were specific to our community.

SOLUTION

What was the scope of their involvement?

We initially brought Goji Labs onboard to design and develop the entire platform, but due to funding on our side, we scaled back the scope of their work to just be the platform's design. My team gave Goji Labs our logos and style guide, and they did all of the design work for the platform. We underwent a discovery process in which Goji Labs identified what our design aesthetic was.

They designed a video verification process, which requires new users to provide a video of themselves to ensure safe digital interactions. Goji Labs also designed a few unique features, such as a language filter, so that travelers can see what different languages hostesses speak, and a messaging feature, which allows travelers and hostesses to communicate directly. On our current site, only the host pays a service fee, but Goji Labs designed a dual fee process that will charge both the host and the traveler.

Although Goji Labs didn’t do any development work, a key part of the design process was identifying key functionalities that we’ll need and distinguishing how they’ll fit into the user experience. They helped us determine everything we will need to code, from the financial to the social aspects of the platform.

We’re still using the WordPress site, but we have Goji Labs’s designs ready for when we implement the new platform.  

What is the team composition?

Our project manager is David (Product Development, Goji Labs). My team also works with a designer.

How did you come to work with Goji Labs?

A friend who’d worked with Goji Labs recommended them. Goji Labs had experience working with another sharing economy platform. We figured that their knowledge about creating two-sided marketplaces would relieve communicate barriers and even educate us on the process.

How much have you invested with them?

My company spent around $25,000.

What is the status of this engagement?

We began working together in February 2019, and we’re finishing everything now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Goji Labs delivered beautiful, modern, user-friendly designs, and we’re excited to implement them soon. My team loves all of the colors.

How did Goji Labs perform from a project management standpoint?

Goji Labs was responsive to what we asked for. They were receptive to whatever provided feedback we provided on the design specs and little details. David communicated well and kept the project focused, which helped my team because we’re very busy. He was friendly and easy to work with. Our teams had weekly calls that we scheduled using Google Calendar.

What did you find most impressive about them?

Goji Labs was incredibly thoughtful. Their expertise in the sharing economy was very helpful; they proposed ideas we hadn’t thought of yet. They were prepared to have conversations about how the platform would work.

Are there any areas they could improve?

No, there was nothing.

Any advice for potential customers?

They’re just great to work with. Goji Labs was good at communicating and proposing good ideas.

BACKGROUND

Introduce your business and what you do there.

I’m a food and lifestyle blogger.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Goji Labs?

I wanted to revamp my website.

SOLUTION

What was the scope of their involvement?

Goji Labs completely redesigned my website. They delivered a variety of different designs, including a framework that showed the flow of the website.

After they designed the site, the team implemented a Shopify integration and built custom web pages. The site is now live, and Goji Labs provides ongoing maintenance and updates.

What is the team composition?

I have direct contact with David (CEO, Goji Labs) and a designer.

How did you come to work with Goji Labs?

I had worked with a branding company who had previously partnered with Goji Labs, and they suggested that I use them. I interviewed the team and ultimately chose them as my vendor.

How much have you invested in them?

I’ve spent close to $20,000.

What is the status of this engagement?

We started our partnership in October 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve met every deadline and have implemented each of my requirements. My blog works and looks exactly how I envisioned.

How did Goji Labs perform from a project management standpoint?

They’ve been excellent. I’ve built out websites before, and none of my previous partners have been as accessible as Goji Labs. David and I schedule weekly meetings, and he is very quick to respond to any emails or questions that I have.

What did you find most impressive about them?

David and his team understand my project and continue to meet deadlines. David always has a positive demeanor, and his team has the soft skills required to collaborate effectively with others.

Are there any areas they could improve?

I don’t think there are any. Last time I built out an e-commerce site, the whole experience was a nightmare. David and his team have been a much better partner to me. I’ve never felt like they were talking down to me, which sometimes happens with other designers.

Do you have any advice for potential customers?

If you can solidify what you want and create a sort of path or blueprint, that will make the process go faster. Your preparation will help David and his team do what needs to be done to meet your needs.

BACKGROUND

Introduce your business and what you do there.

I own MVP Visuals. We sell custom brand displays.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Goji Labs?

We hired Goji Labs to design and develop our new website.

SOLUTION

What was the scope of their involvement?

We began the project by collaborating with Goji Labs to finalize a set of designs that we had created. They implemented our designs on a Shopify template and added several customizations that we requested. The team also built a modal window for our quote request form.

What is the team composition?

David (CEO, Goji Labs) was my point of contact. I’m not sure how many developers worked on the project.

How did you come to work with Goji Labs?

I was referred to Goji Labs by a design agency that had previously completed work with them.

How much have you invested with them?

I’ve spent somewhere between $10,000–$25,000.

What is the status of this engagement?

The project began in January 2019, and we completed it in May 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Goji Labs, we’ve been able to maintain a stable level of traffic. They also provided us with a list of post-launch issues that we plan to address.

How did Goji Labs perform from a project management standpoint?

We added David to some of our Slack channels, and he was very responsive. We also requested weekly updates, and he obliged. I don’t think this is standard protocol, but David was willing to meet our needs.

What did you find most impressive about them?

I was most impressed by the excellent customer service that David provided.

Are there any areas they could improve?

Communication might have been more efficient if I was speaking to the developers, although I understand that using a point of contact is common practice amongst agencies.

Do you have any advice for potential customers?

Be clear about your requirements and specifications. If you give them precise information, they will be able to meet your needs.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Swipe Out Hunger, a nonprofit committed to ending hunger amongst college students. We work with universities across the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Goji Labs?

Swipe Out Hunter went from being a grassroots movement with one site to scaling across the country and having dozens of sites. We needed a clear message and a strong digital presence. In particular, we wanted a beautiful website that would clearly explain to people who we are, what we do, and how they can get involved in our work.

SOLUTION

What was the scope of their involvement?

Goji Labs built out our website using Ruby on Rails. After providing wireframes, they created an interactive map feature of every campus we’re involved with. Each campus page provides students with information on how they can obtain resources or become involved as an advocate. Goji Labs also made our donation feature more front-and-center. We’ve discussed several site features that we’d like Goji Labs to build out in the future.

What is the team composition?

Our key contact person is David (Product Development, Goji Labs). During the design stage, he brought in a designer who was very personable and worked efficiently. Backend engineers were working on the project as well.

How did you come to work with Goji Labs?

I met Goji Labs at a startup event a few years ago. We chose them for this project because they seemed more invested than larger vendors. Also, David and his team are entrepreneurs that built Goji Labs from the ground up, so we knew they’d ask the right questions and implement the best processes. We felt as though we could fully trust them.

How much have you invested with them?

My company has spent around $50,000.

What is the status of this engagement?

Our engagement began in October 2018, and the work is ongoing. When the website launches in a couple of days, I’m hoping that we gain a strong digital footprint. I know technology will be increasingly central to our work, so I’m sure we will continue to work with Goji Labs.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We think the map feature could go viral on college campuses. Although the site hasn’t launched yet, we believe we’ll see an increase in donations made through the website. Also, since the FAQ and About Us pages are easier to find and navigate through, we think there will be a decrease in the number of phone calls and emails we get with questions.

How did Goji Labs perform from a project management standpoint?

Goji Labs was process-oriented and strove to understand what we were looking for as an organization. At the start of the project, they presented communication and scheduling expectations. The project stayed on a clear timeline, and we as the client knew what to prepare for. Goji Labs was flexible when we needed time extensions.

What did you find most impressive about them?

Instead of simply doing the work and delivering the site, as our last developer did, Goji Labs asked for our feedback and opinions throughout the project. They ensured that they were designing the website we wanted.  

Are there any areas they could improve?

Nothing comes to mind. They’ve given us exactly what we wanted, so I have no complaints.

Any advice for potential customers?

To get the most out of the process, work closely with Goji Labs, and be prepared to present your vision.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of Digital Medical Tech, a real-time location services provider for healthcare facilities and medical device companies. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Goji Labs?

We reached out to Goji Labs to build a web-based platform and mobile app for iOS and Android devices, including UI/UX design.

SOLUTION

What was the scope of their involvement?

Goji Labs worked with our team daily to design and develop our web and mobile app for iOS and Android devices. They provide ongoing support as needed, fixing any bugs and adding other features as requested. 

What is the team composition? 

We mostly work with David (CEO, Goji Labs) and Adam (CTO, Goji Labs). David has a good eye for UI/UX design, and Adam complements those skills with strong backend development expertise.

How did you come to work with Goji Labs?

We vetted about five software development shops and reached out to Goji Labs based on a referral from our CFO. Based on initial conversations with them, we felt they had a robust skill set and would be able to deliver the best product. 

How much have you invested with them?

We've invested over $600,000.

What is the status of this engagement?

We've been working together since November 2017. They continue to provide ongoing maintenance. We have no plans to hire in-house developers because our relationship with Goji Labs is so strong.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Goji Labs has done an exceptional job at building our products and getting them to where they need to be today. They've been so great to work with that we'll never work with another developer; their knowledge, timeliness, and thoroughness set them apart. 

How did Goji Labs perform from a project management standpoint?

We have an excellent relationship with their team. We generally talked to them on the phone daily during the development phase. Aside from that, we communicate through Slack and track milestones on Trello. They're very hands-on, responsive, and accessible. They're also very adaptable, taking the time to learn about our industry to provide valuable feedback throughout the process. 

What did you find most impressive about them?

Their communication and willingness to take the time to understand our unique challenges and goals have been very valuable. They've also been great at collaborating with us and bringing new ideas to the table. 

Are there any areas they could improve?

I don't have any constructive feedback.

Do you have any advice for potential customers?

Be honest and as detailed as possible when explaining project goals. They're also good at guiding if the client is a little lost in the beginning. 

BACKGROUND

Introduce your business and what you do there.

I am the founder of WANDR. We specialize in product strategy and user experience design.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Goji Labs?

We primarily offer design services to our clients, so we call on Goji Labs when we have projects that require some sort of development.

SOLUTION

What was the scope of their involvement?

Each year, we complete 3–5 projects with Goji Labs—anything ranging from native mobile apps to web applications and websites. In each case, David (CEO, Goji Labs) and I are very much involved in the strategy. Before we even discuss the design or development, we conduct whiteboard sessions with the client to scope out what we’re going to create. We’ve sometimes had projects that include an existing platform for them to work from, but other times Goji Labs develops something from scratch.

Our largest project currently is a series of website development and content migration tasks for a particularly large client. We rely on Goji Labs to coordinate website hosting, front- and backend development, and maintenance.

What is the team composition?

David and Adam (CTO, Goji Labs) are our central points of contact.

How did you come to work with Goji Labs?

We met at a networking event a few years ago, and we soon found a project that we could complete together. Our partnership has grown from there.

How much have you invested with them?

We’ve spent between $500,000–$1 million to this point.

What is the status of this engagement?

Our engagement began in November 2016 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m a strong proponent of the quality of their work. They are not an inexpensive development team—I could save money elsewhere, but I choose not to because I’m such a believer in their abilities. Their work is top-notch.

How did Goji Labs perform from a project management standpoint?

Goji Labs requires very little oversight. David is very organized and detail-oriented. He’s responsive when we need something, and I trust him and his team to complete their tasks as assigned. We communicate well through phone calls, Slack messages, or in-person meetings.

What did you find most impressive about them?

I appreciate their overall flexibility. We’ve never had a contract for how this partnership would work. We sometimes bid on a client together, but other times we do it separately and introduce the other side later on. We operate on a case-by-case basis as we determine what works best for both parties and the client.

Are there any areas they could improve?

They come with a high sticker price, but we receive high-quality work as a result.

Do you have any advice for potential customers?

Once you’re working with Goji Labs, you’re in good hands.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a tech startup. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Goji Labs?

I needed a partner to help with app development.

SOLUTION

What was the scope of their involvement?

I have quite a few apps I’m working on, so Goji Labs helped develop some and advised on the others. They built an iOS app from scratch that has emojis that users can pull up on their phone and also integrate seamlessly into their iPhone keyboard. They worked on additional emoji apps and also provided insight into how to approach and pursue the development of other apps.

What is the team composition? 

We had one main point of contact.

How did you come to work with Goji Labs?

Someone referred them.

How much have you invested with them?

We spent between $25,000–$50,000.

What is the status of this engagement?

We worked together from May-November 2017. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our app got onto the third page of the App Store, and it had no technical issues after launching. I’d definitely work with Goji Labs again.

How did Goji Labs perform from a project management standpoint?

They effectively communicated, using clear language to help non-technical people understand. They also met our deadlines.

What did you find most impressive about them?

They’re honest and help you make the most informed business decisions. Although they weren’t the cheapest option, they did excellent work and finished our project to completion.

Are there any areas they could improve?

No. They’re a high-performing team that works fast.

Do you have any advice for future clients of theirs?

Have a clear idea of what you want and how to bring it to life. Give them direction, and they’ll do a great job.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Actelis Networks, a telecoms equipment company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Goji Labs?

Our website had collapsed. As a crucial part of our marketing efforts, this was a critical situation. It had been poorly designed, so people hacked into it. 

We needed a firm to redesign our site in a way that was compelling, modern, and usable for our clients. Our timeline was roughly three weeks because it was such an urgent issue.

SOLUTION

What was the scope of their involvement?

Before starting development, Goji Labs had to familiarize themselves with the code in our existing website so they could recreate it in a new version. They took the basic information from our original platform to embed into a brand-new site. 

The website is based on modern technology in the market. It’s laid out very well. Our team can independently maintain, modify, and add to the platform internally without much difficulty in the future. 

Goji Labs handled all of the design. They collaborated with my marketing team to put it together properly so customers could find what they’re looking for with little effort. They structured the data and designed the software to function quickly. Rapid performance enables users to access our information from around the globe.

What is the team composition? 

We interacted with Adam (CTO, Goji Labs) and David (CEO, Goji Labs).

How did you come to work with Goji Labs?

It was difficult to find a vendor willing to take on our project, since it had so many challenges and so little support on the technical side. The original programmer of the code had disappeared. My team couldn’t provide much help, either. We needed a team who could work independently and invest a lot of effort.

One of our IT specialists had used Goji Labs as a consultant in the past. They had helped us fix some glitches. He suggested we use them for this project. They offered us affordable pricing. 

How much have you invested with them?

We spent $25,000.

What is the status of this engagement?

We worked together over a three-week engagement in 2016. Now that we’re looking to take our website to the next level, we’re requesting quotes and keeping Goji Labs in the loop. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we built our original website, the previous vendor took about six months and charged us three times more. They required two full-time resources to make it happen. Goji Labs offered more competitive prices and completed the new website within a much shorter time frame. We’re very pleased with the results. The website they delivered has never crashed; it’s been perfect.

How did Goji Labs perform from a project management standpoint?

My IT and marketing teams were happy with the project management style. We never had to wait long for answers to our questions. 

It was amazing to see how well Goji Labs performed compared to the team we’d used before. They just breezed through our project.

What did you find most impressive about them?

The quality, time, responsiveness, and price Goji Labs offered were all very impressive.

Are there any areas they could improve?

No.