Platform Design for Cooperative-Based Cryptocurrency Startup
- Blockchain Custom Software Development Mobile App Development
- Confidential
- May - Aug. 2023
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"Our experience with gHost Services LLC was consistently positive."
- Information technology
- Prague, Czech Republic
- 11-50 Employees
- Online Review
- Verified
A cooperative-based cryptocurrency startup hired gHost Services LLC to redesign their public wallet platform. They improved functionality, integrated blockchain networks, and incorporated payment gateways.
After gHost Services LLC implemented the new design and features, the client noticed an increase in user engagement, session frequency, and time spent on the wallet. User complaints also decreased, and security was enhanced. The team's in-depth efficient execution ensured a successful outcome.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the COO of Privateum Global
Describe what your company does in a single sentence.
Privateum Global is a cooperative-based startup redefining cryptocurrency transactions through its secure and private multi-chain ecosystem.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire gHost Services LLC to accomplish?
- Redesign of Privateum Public wallet
- Payment integration
SOLUTION
How did you find gHost Services LLC?
Referral
Why did you select gHost Services LLC over others?
- Pricing fit our budget
- Great culture fit
- Good value for cost
- Company values aligned
How many teammates from gHost Services LLC were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope of work undertaken by Ghost Services for Privateum Global's public wallet enhancement and redesign project encompassed a comprehensive set of tasks aimed at improving functionality, integrating various blockchain networks, and incorporating advanced payment solutions. The project was executed with meticulous attention to detail and precision to ensure a seamless and efficient user experience.
Scope of Work:
- Functionality Enhancement: Analyzed the existing functionality of Privateum Global's public wallet to identify areas for improvement. Upgraded the core features of the wallet to enhance user experience and streamline transactions.
- Complete Redesign: Conducted a thorough review of the user interface and experience. Developed a modern, user-centric design that is intuitive, aesthetically appealing, and aligned with industry standards. Reimagined the layout, color scheme, typography, and overall visual elements to reflect a cohesive and engaging design.
- Blockchain Network Integration: Researched and integrated various blockchain networks to expand the wallet's capabilities and support multiple cryptocurrencies. Implemented seamless cross-chain transactions, enabling users to effortlessly transact across different blockchains.
- Advanced Payment Solutions: Researched, evaluated, and integrated cutting-edge payment solutions to offer users a wider array of options for funding their wallets. Ensured secure and efficient payment processing, complying with the highest security standards.
- User Testing and Feedback Incorporation: Conducted thorough user testing to identify potential issues and gather user feedback. Addressed user feedback by making necessary adjustments to the design and functionality to enhance usability and satisfaction. Key
Deliverables:
- Enhanced Functionality: A public wallet with upgraded features, optimized for secure and seamless transactions.
- Revamped User Interface: A complete redesign of the wallet's user interface, providing an attractive and user-friendly experience.
- Multi-Blockchain Support: Integration of various blockchain networks, allowing users to interact with multiple cryptocurrencies.
- Payment Solutions Integration: Seamless integration of advanced payment solutions, expanding funding options for users.
- User-Centric Design: A modern and visually appealing design that aligns with user preferences and industry trends.
- Enhanced Security: Implementation of stringent security measures to safeguard user information and transactions.
- Usability Testing Documentation: Comprehensive documentation of usability testing procedures, feedback received, and adjustments made based on user input.
The collaboration between Ghost Services and Privateum Global successfully transformed the public wallet into an advanced and user-centric platform. This enhanced wallet now offers improved functionality, integrated blockchain networks, and advanced payment solutions, setting the stage for a more secure, efficient, and user-friendly cryptocurrency transaction experience.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The measurable outcomes from the project executed by Ghost Services for Privateum Global's public wallet enhancement and redesign project include:
- Increased User Engagement: User engagement metrics such as the number of active users, transaction frequency, and time spent on the wallet indicated a notable increase post-redesign. This demonstrated that users found the interface more engaging and user-friendly.
- Reduced User Complaints: A decrease in user complaints related to usability, transaction errors, and interface complications was observed after the project. This indicated that the redesign and functionality improvements were positively received by the users.
- Cross-Blockchain Transactions: The successful integration of various blockchain networks resulted in users being able to seamlessly perform cross-chain transactions within the wallet. The number of cross-chain transactions and their success rate served as measurable indicators of this accomplishment.
- Payment Options Diversification: The integration of advanced payment solutions translated into an expanded range of payment options for users. This was quantifiable through a noticeable increase in the variety of payment methods utilized within the wallet.
- Security Enhancements: A decline in reported security breaches or vulnerabilities after implementing the security measures signified the effectiveness of the enhanced security features.
- User Testing Feedback: Positive user feedback collected during the user testing phase, particularly regarding the improved usability, modern design, and streamlined transactions, served as a tangible indicator of progress.
- Usability Metrics: Usability testing metrics, such as task completion rates, time taken to perform specific actions, and overall user satisfaction scores, showcased improvements in user experience and efficiency.
- Conversion Rates: If the wallet involved conversion processes (e.g., purchasing cryptocurrencies), an increase in conversion rates post-redesign indicated that the new design and features were facilitating the user journey effectively.
- Platform Stability: Measurement of system stability, uptime, and a reduction in reported technical glitches illustrated the success of the project in terms of infrastructure improvements.
- Training and Support Requests: A decrease in requests for training or customer support due to confusion or usability issues was indicative of the project's success in creating a user-friendly interface.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Ghost Services exhibited exemplary project management, consistently delivering all project components on time. Their responsiveness to our needs was exceptional, promptly addressing queries and providing effective solutions. Their meticulous approach ensured a flawless and timely execution of the project.
What was your primary form of communication with gHost Services LLC?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What stood out as most impressive and unique about this company was their remarkably human approach. They displayed a profound understanding of our project's intricacies, swiftly comprehending the required tasks without exhaustive explanations. Their rapid delivery, combined with a complete lack of complications, showcased their in-depth expertise. This innate understanding and efficient execution made working with them an exceptional experience.
Are there any areas for improvement or something gHost Services LLC could have done differently?
Our experience with gHost Services LLC was consistently positive. Their proficiency in project management and execution was impressive, resulting in a successful outcome. Their seamless communication and efficient work approach were particularly noteworthy, making the collaboration highly satisfying.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS