gHost Services LLC

BACKGROUND

Please describe your company and position.

I am the COO of Privateum Global

Describe what your company does in a single sentence.

Privateum Global is a cooperative-based startup redefining cryptocurrency transactions through its secure and private multi-chain ecosystem.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire gHost Services LLC to accomplish?

• Redesign of Privateum Public wallet
• Payment integration

SOLUTION

How did you find gHost Services LLC?

Referral

Why did you select gHost Services LLC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from gHost Services LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work undertaken by Ghost Services for Privateum Global's public wallet enhancement and redesign project encompassed a comprehensive set of tasks aimed at improving functionality, integrating various blockchain networks, and incorporating advanced payment solutions. The project was executed with meticulous attention to detail and precision to ensure a seamless and efficient user experience. 

Scope of Work: 

• Functionality Enhancement: Analyzed the existing functionality of Privateum Global's public wallet to identify areas for improvement. Upgraded the core features of the wallet to enhance user experience and streamline transactions. 
• Complete Redesign: Conducted a thorough review of the user interface and experience. Developed a modern, user-centric design that is intuitive, aesthetically appealing, and aligned with industry standards. Reimagined the layout, color scheme, typography, and overall visual elements to reflect a cohesive and engaging design. 
• Blockchain Network Integration: Researched and integrated various blockchain networks to expand the wallet's capabilities and support multiple cryptocurrencies. Implemented seamless cross-chain transactions, enabling users to effortlessly transact across different blockchains. 
• Advanced Payment Solutions: Researched, evaluated, and integrated cutting-edge payment solutions to offer users a wider array of options for funding their wallets. Ensured secure and efficient payment processing, complying with the highest security standards. 
• User Testing and Feedback Incorporation: Conducted thorough user testing to identify potential issues and gather user feedback. Addressed user feedback by making necessary adjustments to the design and functionality to enhance usability and satisfaction. Key 

Deliverables: 

• Enhanced Functionality: A public wallet with upgraded features, optimized for secure and seamless transactions. 
• Revamped User Interface: A complete redesign of the wallet's user interface, providing an attractive and user-friendly experience. 
• Multi-Blockchain Support: Integration of various blockchain networks, allowing users to interact with multiple cryptocurrencies. 
• Payment Solutions Integration: Seamless integration of advanced payment solutions, expanding funding options for users. 
• User-Centric Design: A modern and visually appealing design that aligns with user preferences and industry trends. 
• Enhanced Security: Implementation of stringent security measures to safeguard user information and transactions. 
• Usability Testing Documentation: Comprehensive documentation of usability testing procedures, feedback received, and adjustments made based on user input. 

The collaboration between Ghost Services and Privateum Global successfully transformed the public wallet into an advanced and user-centric platform. This enhanced wallet now offers improved functionality, integrated blockchain networks, and advanced payment solutions, setting the stage for a more secure, efficient, and user-friendly cryptocurrency transaction experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project executed by Ghost Services for Privateum Global's public wallet enhancement and redesign project include: 

• Increased User Engagement: User engagement metrics such as the number of active users, transaction frequency, and time spent on the wallet indicated a notable increase post-redesign. This demonstrated that users found the interface more engaging and user-friendly. 
• Reduced User Complaints: A decrease in user complaints related to usability, transaction errors, and interface complications was observed after the project. This indicated that the redesign and functionality improvements were positively received by the users. 
• Cross-Blockchain Transactions: The successful integration of various blockchain networks resulted in users being able to seamlessly perform cross-chain transactions within the wallet. The number of cross-chain transactions and their success rate served as measurable indicators of this accomplishment. 
• Payment Options Diversification: The integration of advanced payment solutions translated into an expanded range of payment options for users. This was quantifiable through a noticeable increase in the variety of payment methods utilized within the wallet. 
• Security Enhancements: A decline in reported security breaches or vulnerabilities after implementing the security measures signified the effectiveness of the enhanced security features. 
• User Testing Feedback: Positive user feedback collected during the user testing phase, particularly regarding the improved usability, modern design, and streamlined transactions, served as a tangible indicator of progress. 
• Usability Metrics: Usability testing metrics, such as task completion rates, time taken to perform specific actions, and overall user satisfaction scores, showcased improvements in user experience and efficiency. 
• Conversion Rates: If the wallet involved conversion processes (e.g., purchasing cryptocurrencies), an increase in conversion rates post-redesign indicated that the new design and features were facilitating the user journey effectively. 
• Platform Stability: Measurement of system stability, uptime, and a reduction in reported technical glitches illustrated the success of the project in terms of infrastructure improvements. 
• Training and Support Requests: A decrease in requests for training or customer support due to confusion or usability issues was indicative of the project's success in creating a user-friendly interface.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ghost Services exhibited exemplary project management, consistently delivering all project components on time. Their responsiveness to our needs was exceptional, promptly addressing queries and providing effective solutions. Their meticulous approach ensured a flawless and timely execution of the project.

What was your primary form of communication with gHost Services LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out as most impressive and unique about this company was their remarkably human approach. They displayed a profound understanding of our project's intricacies, swiftly comprehending the required tasks without exhaustive explanations. Their rapid delivery, combined with a complete lack of complications, showcased their in-depth expertise. This innate understanding and efficient execution made working with them an exceptional experience.

Are there any areas for improvement or something gHost Services LLC could have done differently?

Our experience with gHost Services LLC was consistently positive. Their proficiency in project management and execution was impressive, resulting in a successful outcome. Their seamless communication and efficient work approach were particularly noteworthy, making the collaboration highly satisfying.

BACKGROUND

Please describe your company and your position there.

I'm the CTO of a tech startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire gHost Services LLC, and what were your goals?

We needed a custom frontend and android app development, as well as to boost our internal iOS app development capacity.

SOLUTION

How did you select this vendor and what were the deciding factors?

I received a good recommendation from another founder. Also the price was a major factor in the decision making.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They developed admin frontend on react.js which uses our REST API and set up automatic deployment and hosting using Amazon Fargate. They also designed our Android app UI based on iOS app design, developed it using Kotlin as well as helped our internal team to develop our iOS app using Swift.

How many people from the vendor's team worked with you, and what were their positions?

There were 5 people in the team:

• project manager
• UI designer
• Mid Android developer
• Senior iOS developer
• Mid frontend developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched our new frontend system on react.js. We released several versions of the iOS app and will soon release first public version of the Android app.

Describe their project management style, including communication tools and timeliness.

We loved working with the gHost team. We communicated through email, slack, Asana.

What did you find most impressive or unique about this company?

Their team members were working directly with our internal team, making communicating easy.

Are there any areas for improvement or something they could have done differently?

We would appreciate less back and forth on getting final designs and some parts of the documentation.

BACKGROUND

Please describe your company and your position there.

I am the CTO. We are the first R&D open exchange platform in the biopharma industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire gHost Services LLC, and what were your goals?

We hired gHost Services LLC to develop a custom cloud based application. The goal was to create a platform that will be secure, fast and user friendly.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have selected gHost Services LLC based on trust and competitive cost of project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work was to develop a SaaS platform which was using advanced search, different type of custom dashboard, user roles and permissions, reporting, etc. Delivered product was fully ready for production with all the components, including payments. We have used Node.js, React.js, ElasticSearch for main part of the project.

How many people from the vendor's team worked with you, and what were their positions?

3 people CEO Project Manager Designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project has been completed and is fully functional now, we are trying it with our customers and currently is in maintenance mode with the team.

Describe their project management style, including communication tools and timeliness.

The team was using agile for the project management, everything was transparent, weekly calls with the team when needed, direct communication with any team members when required.

What did you find most impressive or unique about this company?

They were very client-oriented and professional.

Are there any areas for improvement or something they could have done differently?

Working with gHost Services LLC I realized, that they are approaching any problems seriously and always improving to make the client happy.

BACKGROUND

Please describe your company and position.

I am the CEO of a construction company.

Describe what your company does in a single sentence.

Construction supply company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire gHost Services LLC to accomplish?

Create custom crm

SOLUTION

How did you find gHost Services LLC?

• Referral
• Other

Why did you select gHost Services LLC over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted a CRM that could handle our customers' experience with our firm and track it every step.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Software keeps everything on track and helps management keep track of stuff

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time, and they periodically checked up to make sure everything else was working properly.

What was your primary form of communication with gHost Services LLC?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They took every project seriously and got everything done. If they are not familiar with certain stuff, they do their research and learn and do it.

Are there any areas for improvement or something gHost Services LLC could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the COO of Sortpak

Describe what your company does in a single sentence.

Digital pharmacy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire gHost Services LLC to accomplish?

Operations platform

SOLUTION

How did you find gHost Services LLC?

Referral

Why did you select gHost Services LLC over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from gHost Services LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• The team was amazing. 
• Always attentive to our needs. 
• Would deliver everything in the time mentioned.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Created a custom software that aligned with all operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is always attentive and responds within minutes.

What was your primary form of communication with gHost Services LLC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail and the passion for their work.

Are there any areas for improvement or something gHost Services LLC could have done differently?

Nothing to improve. Everything was amazing.

BACKGROUND

Please describe your company and your position there.

Founder & CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire gHost Services LLC, and what were your goals?

We trusted them with the development of our e-commerce platform's website, dashboards, and mobile apps.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this vendor based on their past projects, cost estimate, and work quality.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The main goal of the project was to develop End-2-End cloud based and scaleable platform, including it's marketplace, management dashboards, Android and IOS applications.

How many people from the vendor's team worked with you, and what were their positions?

About 8-10 people, including Project Managers, DevOps, Software developers, QA.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had a partnership with gHost and trusted them with the development of our e-commerce platform's website, dashboards, and mobile apps. They met our expectations and beyond!

The primary thing that we were fond of while cooperating with the team was their level of responsibility towards the project they had undertaken.

They never overdue deadlines, delivered high-quality work, and even provided us with things that we didn't even ask for in the framework of the project. We would definitely cooperate with gHost again and again!

Describe their project management style, including communication tools and timeliness.

We had been in constant communication with the team via email and Slack.

What did you find most impressive or unique about this company?

Their experience, level of responsibility, excellence in service were all impressive.

Are there any areas for improvement or something they could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and your position there.

I am the CEO. We develop software.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire gHost Services LLC?

We hire gHost to accelerate product development.

SOLUTION

How did you select this vendor and what were the deciding factors?

We select gHost through referral from other company who used to work with them.

Describe the project in detail and walk through the stages of the project.

They handle end-to-end product development cycle.

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact was project manager, however, we were working with three additional engineers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Developing end-to-end functional product for us.

How effective was the workflow between your team and theirs?

On time. Very transparent.

What did you find most impressive or unique about this company?

I like their transparency and communication.

Are there any areas for improvement or something they could have done differently?

I wish they would have more resources available we could use.