Genatec

BACKGROUND

Please describe your company and position.

I am the Operations coordinator of Crochetière Pétrin

Describe what your company does in a single sentence.

We are a law firm specializing in construction and real estate law.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Genatec to accomplish?

• To manage our entire IT structure

SOLUTION

How did you find Genatec?

Referral, Other

Why did you select Genatec over others?

High ratings, Pricing first our budget, Good value for cost, Referred to me

What was the size of Genatec’s team?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Genatec helps us in the managing of all our IT structure.

• Remote monitoring of the IT infrastructure 24/7/365
• Remote server management
• Remote management of network security devices
• Client asset management
• Remote storage capacity management
• Remote management of desktops and other network devices
• Support Center

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• No specific projects, Genatec's service in general is a success

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always meet the deadlines for responding to our support requests. They always follow up and make sure to respond adequately to our needs and concerns. With Genatec, I feel safe, I don't need to worry about our IT structure.

What was your primary form of communication with Genatec?

Virtual Meeting

What did you find most impressive or unique about this company?

The technicians are competent, patient, and attentive. They make sure to always offer a service that meets our expectations.

Are there any areas for improvement or something Genatec could have done differently?

No, it's perfect.

BACKGROUND

Please describe your company and your position there.

We are a boutique insurance brokerage firm and I am the VP opersations

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Genatec?

They are hired on an ongoing basis to manage all our IT needs and some projects as they come.

SOLUTION

How did you select this vendor and what were the deciding factors?

They are recommended to us, and we stay with them as we love the service.

Describe the project in detail and walk through their service package.

They have done migrations of our complete systems, cyber security analysis, replacement of outdated equipment, general IT help and management

How many resources from the vendor's team worked with you, and what were their positions?

Multiple as they have project managers, general IT service reps, on site reps and so on..

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

we continue to be happy with their service and each project has ended in complete satisfaction

How effective was the workflow between your team and theirs?

Great communication of deliverables and dates

What did you find most impressive or unique about this company?

Ability to research what we asked and come back with a comprehensive solution as well as innovative out of the box ideas

Are there any areas for improvement or something they could have done differently?

nope

BACKGROUND

Please describe your company and your position there.

Batteries Expert is your one stop shop for all your portable and alternative energy solutions for a wide variety of applications. I join the IS team as a Point of sales solutions and alternative technologies coordinator.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Genatec?

Our company needed IT support and help to improve our tools, we did not have the staff on site. Now, Genatec provide on-site and remove IT support and help in managing and training the team on-site.

SOLUTION

How did you select this vendor and what were the deciding factors?

We heard great comments about them and our IT Director works with them and knew how great the team was.

Describe the project in detail and walk through their service package.

They manage all the infrastructure and users. We also ask for training with solutions for our new employees.

How many resources from the vendor's team worked with you, and what were their positions?

For our on-site requirements, we have 2 members of the Support team that help.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

When they work with our employees, they resolve quickly the problem and if the problem is not resolve, they look deeper to fix it permanently.

How effective was the workflow between your team and theirs?

Each week, when they are on-site, we begin each day with the request from users. And during the day, they keep me posted as the work they done with our employees.

What did you find most impressive or unique about this company?

Having them with us help improve the service that we provide to our employees. No issues left unsolved. They always fix our issues.

Are there any areas for improvement or something they could have done differently?

They provides an excellent services. No changes required.