# Fruition Fruition Reviews (38), Pricing, Services & Verified Ratings - Verified - 4.9 out of 5 average review rating - 2 connections joined Fruition's Network [Visit Website](https://fruition.net/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/fruition) **Build. Grow. Protect. It's what we know.** Fruition is a proud, certified Woman-Owned Small Business (WOSB) and a leading digital growth agency specializing in web design, development, and digital marketing services. We excel in utilizing open-source platforms to provide top-notch SEO, paid media, content creation, and email marketing solutions. The Denver Business Journal has recognized Fruition as one of the "Best Places to Work," and ColoradoBiz Magazine has named it the "Best Marketing + Advertising Agency." ## Company Information - Minimum project size: $1,000+ - Hourly rate: $150 - $199 - Number of employees: 10 - 49 - 1 Locations: - Denver, CO (Headquarters) - Founded in 2003 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 25% Pay Per Click - 25% Search Engine Optimization - 25% Web Design - 25% Web Development ### Focus Areas - Frameworks and CMS: - 100% Other frameworks and CMS - Programming & Scripting: - 100% PHP - PPC Focus: - 80% Google Adwords - 10% Bing Advertising - 10% YouTube Advertising - CMS Focus: - 51% WordPress CMS - 49% Drupal CMS - SEO Focus: - 20% Content development - 20% Local search - 20% Mobile optimization - 20% On site optimization - 10% Link earning & development - 10% Technical SEO ### Industries - 5% Media - 5% Telecommunications - 5% Consumer products & services - 10% Medical - 10% Business services - 5% Hospitality & leisure - 5% Retail - 5% Financial services - 10% Supply Chain, Logistics, and Transport - 5% Information technology - 5% Government - 10% eCommerce - 5% Legal - 5% Non-profit - 5% Education - 5% Manufacturing ### Clients - 20% Small Business (<$10M) - 70% Midmarket ($10M - $1B) - 10% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.6 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Fruition's pricing ranges from $50,000 to over $300,000 depending on project scope. Clients consistently report good value for cost, citing effective communication and timely delivery. The agency is noted for its flexibility and responsiveness, making it a reliable partner for various digital marketing needs. **Most Common Project Size**: $50,000 to $199,999 based on 28 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Web Development: $50,000 to $199,999 based on 10 reviews - Search Engine Optimization: $10,000 to $49,000 based on 10 reviews - Other Digital Marketing: $10,000 to $49,000 based on 7 reviews - Web Design: $50,000 to $199,999 based on 7 reviews - Pay Per Click: $10,000 to $49,000 based on 4 reviews - Custom Software Development: Less than $10,000 based on 2 reviews - Market Research: $50,000 to $199,999 based on 1 review - IT Managed Services: $10,000 to $49,000 based on 1 review - Social Media Marketing: $10,000 to $49,000 based on 1 review - Graphic Design: $50,000 to $199,999 based on 1 review - E-Commerce Development: $10,000 to $49,000 based on 1 review - UX/UI Design: Confidential based on 1 review - Content Writing Services: Confidential based on 1 review - Digital Strategy: Confidential based on 1 review - Email Marketing: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Fruition Review Insights Overall Review Rating: 4.9 - Quality: 4.8 - Schedule: 4.8 - Cost: 4.6 - Willing to Refer: 5.0 ### Top Mentions - Timely (11 mentions) - High-quality work (10 mentions) - Communicative (9 mentions) - Understands their clients' needs (9 mentions) - Knowledgeable (7 mentions) - Team players (7 mentions) - Unique expertise (7 mentions) - Well-organized projects (7 mentions) - Accessible (5 mentions) - Easy to work with (5 mentions) - Exceeds expectations (5 mentions) - Flexible (5 mentions) - Great project management (5 mentions) - Accommodating (4 mentions) - Professional (4 mentions) - Efficient (3 mentions) - Exceptional results (3 mentions) - Great team (3 mentions) - Honest (3 mentions) - Openness (3 mentions) ### Review Highlights **Effective Communication and Customer Service** Fruition's communication skills and customer service are frequently mentioned as strengths. Clients appreciate their transparency, willingness to go the extra mile, and proactive approach to addressing issues. **Room for Improvement in Technical Areas** A few clients mentioned challenges with technical aspects, such as specific integrations or understanding niche systems, suggesting room for improvement in these areas. **High Client Satisfaction** Overall, clients express high satisfaction with Fruition's services, noting significant improvements in digital performance, lead generation, and overall business growth. **Consistent and Reliable Support** Clients value Fruition's consistent and reliable support, particularly for ongoing maintenance and updates. They appreciate the team's responsiveness and ability to address issues promptly. **High-Quality Web Design and Development** Clients commend Fruition's web design and development services, highlighting their ability to create user-friendly, visually appealing, and functional websites. Projects include complex builds, redesigns, and custom features. **Strong Understanding of Client Needs** Clients appreciate Fruition's ability to understand their business needs and goals. They are noted for their strategic insights and ability to tailor solutions to specific industry challenges. **Effective Use of Tools and Technology** Fruition effectively utilizes various tools and technologies, such as Google Analytics, Figma, and Smartsheet, to enhance project management and communication. Clients appreciate their ability to leverage these tools for better outcomes. **High ROI on Marketing Spend** Several clients report a high return on investment (ROI) from their marketing spend with Fruition, particularly in terms of cost-per-lead and overall marketing efficiency. **Challenges with Market Understanding** A few clients mentioned that Fruition could improve their understanding of specific target markets to better tailor their strategies and solutions. **Comprehensive Service Offering** Fruition offers a wide range of services, including SEO, PPC, web development, social media management, content creation, and digital strategy. Clients value the breadth of expertise available under one roof. ### Fruition Reviews #### Graphic Design, Web Design & Dev for Healthcare Colleges Org (Featured Review) **The Project** - Services: Graphic Design, Web Design, Web Development - Project size: $50,000 to $199,999 - Project length: Oct. 2022 - Ongoing **Project Summary**: Fruition has designed and developed websites for a healthcare college organization using Figma and Adobe Acrobat. The team also designs marketing materials and edits videos using Adobe Premiere Pro. **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Marketing, Unitek Learning - Industry: Education - Client size: 501-1,000 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 16, 2024 **Feedback Summary**: Fruition's work meets the client's expectations, resulting in qualified leads for their degree programs. The team has quickly understood the client's business and is extremely helpful and accommodating. Fruition is organized using Smartsheet and is responsive via phone, email, and Zoom. ""We have a common goal to ensure we have the best product and service possible."" **BACKGROUND** Introduce your business and what you do there.I'm the VP of marketing at a company that owns and operates several healthcare colleges. We have 18 campuses across different states and offer bachelor of science degrees and programs in nursing, vocational nursing, certified nursing assistant, and medical assistance. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition?We needed a partner to help us with the creative work of designing and creating a website. We also needed graphic design services.  **SOLUTION** What was the scope of their involvement?Fruition has designed and developed websites for our company. In addition, Fruition has designed fliers, pull-up banners, email templates, tabletop tents, and other marketing materials. The Fruition team works with the Adobe suite, including Adobe Premiere Pro and Adobe Acrobat. Occasionally, we request video editing services from Fruition, where we provide raw video files, and the team helps us edit a finished product. The team also uses Figma to share designs. What is the team composition?Bria (Account Manager) is our main point of contact with Fruition. We also work with Sarah (Senior Content Strategist), Sallie (Senior UX Designer), and Lynne (VP of Digital Marketing). We also have an open-door policy with Jim (CEO). How did you come to work with Fruition?We contacted Fruition through a referral from within our organization. My boss, who is our company's CMO, talked to Fruition first and told me I should explore the team. Then, I got involved and had several meetings with Fruition before deciding to move forward with them.How much have you invested with them?We've spent over $100,000 on this project.What is the status of this engagement?We started working with Fruition in the fourth quarter of 2022, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Our marketing department works based on performance marketing, and I have to see an ROI in all projects I request from Fruition. We measure all of our marketing products' performance, and Fruition checks all the boxes. The team supports our company in generating interest and finding quality candidates who would benefit from our degree programs. As a university, our goal is to have a good rate return in the number of leads and enrollments, and overall, Fruition's work meets our expectations. Fruition's work quality is positive. Often, when working with an agency, there is a learning period. I've felt that Fruition captured and learned our branding guidelines very quickly. We've had hiccups along our engagement that the team has rapidly mitigated. We address issues clearly and directly with Fruition, and there is a feeling of mutual ownership of our projects. We have a common goal to ensure we have the best product and service possible. I see Fruition as a true partner — they're extremely helpful. How did Fruition perform from a project management standpoint?We use the Smartsheet program to manage the various projects we've assigned to Fruition since we have already used the tool internally. We post the project's deadlines there, and the team delivers work on time for the most. There have been times when Fruition didn't meet deadlines, but it might have been because we didn't explain the project scope well. In those instances, the team has always emailed and communicated in advance, providing acceptable reasons. Fruition uses Figma to keep us updated on their progress and is extremely approachable. The team is accommodating when we have questions regarding billing or working hours. If we have to redirect something, we can talk on the phone or schedule a Zoom meeting to discuss the issue. We also communicate via email. Are there any employees from the service provider's team that you would like to give a shout-out to in this review?Bria does a phenomenal job of ensuring she understands the project scope. She asks a lot of clarifying questions, and then she organizes the project and assigns responsibilities to her team so it's completed in a timely manner. What did you find most impressive about them?I'm impressed that the entire Fruition organization has been interested in seeing how our partnership is moving forward. A particular point is that I receive constant emails and communication from Jim. He's aware of what's going on with my account and reaches out to ensure everything is right. I assume he will jump on the issue quickly if something goes awry. Are there any areas they could improve?We've had some hiccups using the program Smartsheet, which we've asked Fruition to use. We also commented that we were open to using other project management tools, and the team was very receptive to using the tool. However, looking back, I think it would've been better to use the systems Fruition already used instead of asking them to adapt to ours.Do you have any advice for future clients of theirs?Be prepared as an organization and clearly articulate what you want from Fruition. Provide them with enough information to scope out their internal services and see if they can resolve your needs. Fruition is a good agency and understands how to do most things. However, I think clients should be well prepared when engaging with Fruition, and they'll be honest with you about whether they can help you or not.  --- #### SEO, Digital Mktg & Web Design for Medical Solutions Company **The Project** - Services: Other Digital Marketing, Search Engine Optimization, Web Design - Project size: $200,000 to $999,999 - Project length: Nov. 2022 - Apr. 2024 **Project Summary**: A medical solutions firm hired Fruition to work on their SEO, marketing, and web design needs. The team worked on improving the client’s leads and user engagement on platforms like Google, LinkedIn, and Reddit. **Review Rating**: 4.0 - Quality: 3.5 - Schedule: 5.0 - Cost: 3.5 - Willing to Refer: 4.0 **The Reviewer** Director of Marketing, Medical Solutions Company - Industry: Medical - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 22, 2024 **Feedback Summary**: Thanks to Fruition, the client achieved a 15% increase in web traffic and secured 50–100 new users per month. The team’s work quality surpassed expectations, and their project management approach was great. They met timeline and budget requirements, and their resources were truly knowledgeable. "“Their biggest strength is their knowledge.”" **BACKGROUND** Introduce your business and what you do there.I’m the director of marketing at a medical solutions company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition?Fruition mainly provided us with digital ads services, alongside SEO and website design. Our goals were to drive more leads and engagement for our business.  **SOLUTION** What was the scope of their involvement?When we started working with Fruition, we provided them with user personas. We worked together on keyword research for the SEO part of the engagement. For the digital ads, we focused on Google, LinkedIn and Reddit. What is the team composition?We worked with Bria (Account Manager), 1–2 SEO specialists, 1–2 digital marketers, and four designers and developers. How did you come to work with Fruition?I found Fruition years ago at a different company I worked at, and I reached back out to them when this project came up. How much have you invested with them?We’ve invested around $300,000. What is the status of this engagement?Our engagement lasted from November 2022–April 2024. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We saw a 15% increase in web traffic year-over-year and secured 50–100 new users per month. Overall, Fruition’s work quality exceeded my expectations. How did Fruition perform from a project management standpoint?Fruition delivered work on time and budget, and they communicated well with us. Working with the entire team was wonderful. For tools, we used Zoom and email.What did you find most impressive about them?Their biggest strength is their knowledge. Their communication skills and customer service were also wonderful. Are there any areas they could improve?They could work on better understanding our target market. Do you have any advice for potential customers?Lead the way in terms of audience targeting. Having a messaging call to them is also important. --- #### Graphic Design, Web Design & Dev for Healthcare Colleges Org **The Project** - Services: Graphic Design, Web Design, Web Development - Project size: $50,000 to $199,999 - Project length: Oct. 2022 - Ongoing **Project Summary**: Fruition has designed and developed websites for a healthcare college organization using Figma and Adobe Acrobat. The team also designs marketing materials and edits videos using Adobe Premiere Pro. **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Marketing, Unitek Learning - Industry: Education - Client size: 501-1,000 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 16, 2024 **Feedback Summary**: Fruition's work meets the client's expectations, resulting in qualified leads for their degree programs. The team has quickly understood the client's business and is extremely helpful and accommodating. Fruition is organized using Smartsheet and is responsive via phone, email, and Zoom. ""We have a common goal to ensure we have the best product and service possible."" **BACKGROUND** Introduce your business and what you do there.I'm the VP of marketing at a company that owns and operates several healthcare colleges. We have 18 campuses across different states and offer bachelor of science degrees and programs in nursing, vocational nursing, certified nursing assistant, and medical assistance. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition?We needed a partner to help us with the creative work of designing and creating a website. We also needed graphic design services.  **SOLUTION** What was the scope of their involvement?Fruition has designed and developed websites for our company. In addition, Fruition has designed fliers, pull-up banners, email templates, tabletop tents, and other marketing materials. The Fruition team works with the Adobe suite, including Adobe Premiere Pro and Adobe Acrobat. Occasionally, we request video editing services from Fruition, where we provide raw video files, and the team helps us edit a finished product. The team also uses Figma to share designs. What is the team composition?Bria (Account Manager) is our main point of contact with Fruition. We also work with Sarah (Senior Content Strategist), Sallie (Senior UX Designer), and Lynne (VP of Digital Marketing). We also have an open-door policy with Jim (CEO). How did you come to work with Fruition?We contacted Fruition through a referral from within our organization. My boss, who is our company's CMO, talked to Fruition first and told me I should explore the team. Then, I got involved and had several meetings with Fruition before deciding to move forward with them.How much have you invested with them?We've spent over $100,000 on this project.What is the status of this engagement?We started working with Fruition in the fourth quarter of 2022, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Our marketing department works based on performance marketing, and I have to see an ROI in all projects I request from Fruition. We measure all of our marketing products' performance, and Fruition checks all the boxes. The team supports our company in generating interest and finding quality candidates who would benefit from our degree programs. As a university, our goal is to have a good rate return in the number of leads and enrollments, and overall, Fruition's work meets our expectations. Fruition's work quality is positive. Often, when working with an agency, there is a learning period. I've felt that Fruition captured and learned our branding guidelines very quickly. We've had hiccups along our engagement that the team has rapidly mitigated. We address issues clearly and directly with Fruition, and there is a feeling of mutual ownership of our projects. We have a common goal to ensure we have the best product and service possible. I see Fruition as a true partner — they're extremely helpful. How did Fruition perform from a project management standpoint?We use the Smartsheet program to manage the various projects we've assigned to Fruition since we have already used the tool internally. We post the project's deadlines there, and the team delivers work on time for the most. There have been times when Fruition didn't meet deadlines, but it might have been because we didn't explain the project scope well. In those instances, the team has always emailed and communicated in advance, providing acceptable reasons. Fruition uses Figma to keep us updated on their progress and is extremely approachable. The team is accommodating when we have questions regarding billing or working hours. If we have to redirect something, we can talk on the phone or schedule a Zoom meeting to discuss the issue. We also communicate via email. Are there any employees from the service provider's team that you would like to give a shout-out to in this review?Bria does a phenomenal job of ensuring she understands the project scope. She asks a lot of clarifying questions, and then she organizes the project and assigns responsibilities to her team so it's completed in a timely manner. What did you find most impressive about them?I'm impressed that the entire Fruition organization has been interested in seeing how our partnership is moving forward. A particular point is that I receive constant emails and communication from Jim. He's aware of what's going on with my account and reaches out to ensure everything is right. I assume he will jump on the issue quickly if something goes awry. Are there any areas they could improve?We've had some hiccups using the program Smartsheet, which we've asked Fruition to use. We also commented that we were open to using other project management tools, and the team was very receptive to using the tool. However, looking back, I think it would've been better to use the systems Fruition already used instead of asking them to adapt to ours.Do you have any advice for future clients of theirs?Be prepared as an organization and clearly articulate what you want from Fruition. Provide them with enough information to scope out their internal services and see if they can resolve your needs. Fruition is a good agency and understands how to do most things. However, I think clients should be well prepared when engaging with Fruition, and they'll be honest with you about whether they can help you or not.  --- #### Web Redesign for University **The Project** - Services: Web Design - Project size: Confidential - Project length: Oct. 2023 - Feb. 2024 **Project Summary**: A university hired Fruition to finish the wireframes for their website redesign. The team created mock-ups for eight templates using Figma, incorporating the client’s new branding and colors. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Digital Strategy, University of Arkansas at Little Rock - Industry: Education - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 6, 2024 **Feedback Summary**: The client was impressed with the quality of Fruition’s work. The team exceeded expectations and managed the project quickly and efficiently. Moreover, they were easy to work with and communicated well through emails, Google Drive, and Zoom. Customers can expect tailored, great service. "“Fruition listened to our needs, concerns, and goals and kept them in mind as they created the design.”" **BACKGROUND** Introduce your business and what you do there.I’m the director of digital strategy at the University of Arkansas at Little Rock. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition?We were working on a website redesign. We created some wireframes but didn’t finish them. **SOLUTION** What was the scope of their involvement?We partnered with Fruition to finish the wireframes. They came in, edited, and enhanced our work. Once the wireframes were approved, Fruition moved into the design phase and created mock-ups for eight templates. They did everything in Figma.The website didn’t have any type of interaction or movement. Fruition took that and incorporated our new branding and colors into the design.What is the team composition?We mainly worked with two designers and a project manager.How did you come to work with Fruition?We found them through an RFP process; they responded to us. We wanted a good partner who would listen to our needs and work with us on what we wanted to accomplish. Ultimately, we wanted a design that our developers could build from.What is the status of this engagement?We began our engagement in October 2023 and finished in February 2024. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?The work with Fruition is completed, and now our team will build the site. The quality of their work exceeded our expectations; it was great.How did Fruition perform from a project management standpoint?We appreciated their speed and efficiency. The project moved quickly. We communicated through emails, Google Drive, and Zoom.What did you find most impressive about them?They were easy to work with. Fruition listened to our needs, concerns, and goals and kept them in mind as they created the design.Are there any areas they could improve?No, nothing stood out to me.Do you have any advice for potential customers?Be clear about what you want and expect when the project is done. Also, keep communication going and respond to questions to help Fruition do their job. --- #### Website Design & Development for Nonproft Organization **The Project** - Services: UX/UI Design, Web Design, Web Development - Project size: Confidential - Project length: July - Nov. 2023 **Project Summary**: Fruition designed and developed a WordPress website for a nonprofit organization. Fruition updated the site's plug-ins and provided cloud hosting. The team also streamlined web content and removed redundancies. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director, Child Advocates - Denver CASA - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 21, 2023 **Feedback Summary**: Fruition successfully launched the client's website and understood the client's company values. The team delivered a site that was easy to navigate and was professional. Fruition was clear about deliverables and met deadlines, being responsive to the client via email and virtual meetings. ""We were very impressed by Fruition's interest in understanding our values and the work we do in the community."" **BACKGROUND** Please describe your company and position.I am a Director at Child Advocates - Denver CASADescribe what your company does in a single sentence.Denver Court Appointed Special Advocates – or Denver CASA – provides support and advocacy for children who have experienced abuse or neglect and have an open case in family court. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Fruition to accomplish?Refresh website look and feelMake donating or volunteering easier for website visitorsImprove navigability of site **SOLUTION** How did you find Fruition?Current clientWhy did you select Fruition over others?High ratingsPricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Fruition were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Fruition was tasked with a WordPress Lite website build, cloud hosting for the site, and updating plugins for the site. Fruition worked with Denver CASA to complete a keep, kill, and combine exercise to streamline website content and get rid of redundancies. The determinations made in this exercise were the basis for the new sitemap. Fruition and Denver CASA worked to ensure that the site was focused on encouraging users to either donate to CASA or volunteer. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?New website build ready for launch by November 1st.Describe their project management. Did they deliver items on time? How did they respond to your needs?The Fruition team did an incredible job managing the project, ensuring we made all established deadlines to ensure an early November launch. They were professional and clear about deliverables, communicating with us when additional information was needed. They were very responsive to questions we had about the design process and worked closely with us to ensure the look and feel aligned with our needs.What was your primary form of communication with Fruition?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We were very impressed by Fruition's interest in understanding our values and the work we do in the community. We could tell that Fruition took careful consideration about the importance of a clean, easy to navigate website to helping us provide services for Denver's children and families.Are there any areas for improvement or something Fruition could have done differently?No, Fruition was wonderful to work with! We would recommend Fruition to anyone looking for professional, quality web design services. --- #### SEO Services for Data Backup & Recovery Company **The Project** - Services: Search Engine Optimization - Project size: Less than $10,000 - Project length: Nov. 2022 - Nov. 2023 **Project Summary**: A data backup and recovery company hired Fruition for SEO services. The service provider ran an audit to identify potential improvements, created content, and conducted keyword research.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP, Global MarCom and Brand, Arcserve - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 7, 2023 **Feedback Summary**: After engaging with Fruition, the client saw increases in time spent on site, page speed, and page performance. The team delivered on time and stayed within budget. The client was impressed with Fruition’s professionalism, attention to detail, and ability to deliver on promises.  "“They were able to deliver on everything they promised.”" **BACKGROUND** Introduce your business and what you do there.I’m the VP of global marcom and brand for a company in the data backup and recovery industry.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition?We hired Fruition for SEO services.  **SOLUTION** What was the scope of their involvement?Fruition started with an SEO audit of our site, and then identified potential points we could improve. Fruition also provided keyword research and created content to optimize the website. What is the team composition?We primarily worked with four individuals from Fruition. Are there any employees from the service provider's team that you would like to give a shout-out to in this review?We’d like to shout out Bria (Account Manager) and Kristen (SEO Strategist); however, our whole team delivered great work. How did you come to work with Fruition?We found them through a Google search. How much have you invested with them?We spent more than $50,000. What is the status of this engagement?We worked together between November 2022–November 2023.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We saw traffic improvements for specific keywords that we targeted and an increase in the time spent on our website. We’ve also seen improvements in page performance and page speed. The quality of work Fruition provided was outstanding. How did Fruition perform from a project management standpoint?Fruition delivered on time and within budget. We communicated via emails and in-person meetings.  What did you find most impressive about them?The team from Fruition was professional, and they effectively explained everything they were doing with a very detailed outline. They were able to deliver on everything they promised. We were particularly impressed with their methodology and how systematic they were in their approach. Are there any areas they could improve?There’s nothing we can come up with at this point. Do you have any advice for potential customers?Maintain open lines of communication because they have a lot of knowledge. Give them an opportunity to share their thoughts and ask for their opinions because they know what they’re talking about.  --- #### PPC Strategy for SaaS Payment Company **The Project** - Services: Content Writing Services, Digital Strategy, Pay Per Click - Project size: Confidential - Project length: Dec. 2021 - Sep. 2023 **Project Summary**: Fruition provided PPC strategy services for a SaaS payment company. The team was responsible for content development, conversion tracking, reporting, and digital campaign management. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing & Sales Operations, SaaS Payment Company - Industry: Advertising & marketing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Sep 26, 2023 **Feedback Summary**: Fruition’s efforts increased leads and form fills, ROAS, and brand awareness in the marketplace. The team consistently responded and delivered reports on time, and were highly communicative throughout the partnership. ""The company was invested in our success despite the fact we're a smaller account."" **BACKGROUND** Please describe your company and position.I am the Marketing and Sales Operations of FastPayDescribe what your company does in a single sentence.SaaS tool for meda and advertising payments processing. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Fruition to accomplish?PPC Ad Management **SOLUTION** How did you find Fruition?Clutch SiteWhy did you select Fruition over others?High ratingsPricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Fruition were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We hired Fruition to manage our PPC advertising for both Google and LinkedIn. We needed help with best practices, copy writing, conversion tracking and engagement, reporting and general campaign management. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Increased web leads and form fills,increased visibility in ROAS and conversion tracking, and increased brand awareness in the marketplace.Describe their project management. Did they deliver items on time? How did they respond to your needs?Quick to respond and timely delivery on reports. Started as high-touch but once we found our rhythm and Fruition continued to generate great work without my input, we were able to trust their knowledge and take a backseat. A dream to work with, highly communicative, and required minimum oversight to deliver consistent results.What was your primary form of communication with Fruition?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Everyone I spoke with at the company was invested in our success despite the fact we're a smaller account. Our industry is niche which required a bit more legwork in terms of research and copywriting but I never once felt like I was getting cookie-cutter agency work from the team.Are there any areas for improvement or something Fruition could have done differently?There was nothing they needed to improve on. --- #### SEO Services & Web Redesign for Law Firm **The Project** - Services: Other Digital Marketing, Search Engine Optimization, Web Design - Project size: $10,000 to $49,999 - Project length: Dec. 2021 - Ongoing **Project Summary**: Fruition audited an existing website and then helped develop a digital marketing strategy. They are now redesigning the client’s homepage and providing SEO services, content development, and keyword research. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Paralegal, Colorado Legal Services - Industry: Legal - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jun 22, 2022 **Feedback Summary**: After learning about the firm’s new site, Fruition's web development and marketing efforts have been successful. They increased the client's lead generation. However, they were always willing to help and direct the client to the appropriate person. ""Fruition is highly specialized in many areas and is flexible to whatever your needs are."" **BACKGROUND** Please describe your company and your position there. We are a boutique law firm in Denver, Colorado. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Fruition, and what were your goals? We were searching for a company to help us with general SEO work and redesign to an existing website that had not been updated in several years. While we contacted Fruition with multiple objectives, overall our goals were to increase our web presence and searchability, update our website from both a design and content perspective, and assistance with various digital marketing strategies. **SOLUTION** How did you select this vendor and what were the deciding factors? We primarily researched several companies online through various platforms, including Clutch. We narrowed our list to 4-5 companies and spent several weeks interviewing and following up. Ultimately, we moved forward with Fruition because of their flexibility and holistic proposal to our needs. Of the companies we interviewed, Fruition seemed to be the most prepared and engaged to understanding our needs from a long-term perspective. Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used. After the initial interview process, we went through a kick-off and discovery call. Based on our needs, Fruition then performed an audit to help identify all existing issues with our website from an SEO and design perspective. Fruition then made suggestions and put together a plan on how to tackle each task or project, based on our budget and desired timeframe. It has been great to work with Fruition because at various points and time, our budget and overall goals have shifted in priority. Fruition has not missed a beat and has supported everything we have requested. We primarily focused on technical SEO issues while simultaneously helping develop benchmark metrics for web traffic and other analytics. In addition, Fruition worked on a major redesign to our homepage that recently launched. Fruition is now helping with developing new content and redesign to our service pages. While that is ongoing they are also helping with other digital strategies, including blogs and associated Google posts. How many resources from the vendor's team worked with you, and what were their positions? When we first contacted Fruition we were assisted by the CEO who helped set up an initial call with the Head of Business Development. Once we rolled into the discovery and kick-off meeting, we worked with and continue to work with a Senior Technical Sales Engineer, a Senior SEO & Local Account Manager, a Lead UX Designer, WordPress Developers, and Service Desk Lead and Associates. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Fruition has delivered on every component we have requested to date. Not only are we happy with our homepage redesign and SEO initiatives, we have experienced and increase in lead generation, website traffic, web presence and ranking. Our industry is highly competitive and we are amazed at how much progress has been made in so little time. How effective was the workflow between your team and theirs? We have always met with Fruition for large scale planning for at least an hour at a time. We have met with Fruition on a monthly basis for SEO updates. In addition, their communication has been strong since day 1 and not a week goes by where we do not receive an update on something. What did you find most impressive or unique about this company? Fruition is highly specialized in many areas and is flexible to whatever your needs are. We have also found their communication and shared vision to be a strength. They were the only company that really understood what we were trying to accomplish and valued a long-term partnership. Are there any areas for improvement or something they could have done differently? Since our firm did not previously engage in much SEO, web redevelopment or marketing it has been a learning curve. Initially, it was a little difficult to understand everyone's role and who to contact for certain issues. However, no matter who we contacted they were happy to help or direct us to the appropriate person. --- #### Website Design, Dev & Maintenance for Nonprofit Organization **The Project** - Services: Search Engine Optimization, Web Design, Web Development - Project size: Confidential - Project length: Sep. 2020 - Ongoing **Project Summary**: Fruition has redesigned the WordPress website of a nonprofit organization. Now, they offer ongoing support, making small changes and large implementations to the site as needed. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Director of Marketing & Communications, Nonprofit Org - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 16, 2022 **Feedback Summary**: Thanks to Fruition’s quality work, the client has seen a significant and consistent increase in visitors and conversions. The team is very communicative and responsive, and they manage tickets very efficiently. Additionally, they know the client very well, making them an excellent partner. "“Since engaging with Fruition, we’ve seen a significant improvement in our visits.”" **BACKGROUND** Introduce your business and what you do there. I’m the director of marketing and communications for a nonprofit organization based in Denver, Colorado, with seven locations across the US. We take donated medical supplies and equipment and take them to underdeveloped countries around the world. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? Our organization initially brought in Fruition to help us rebuild our WordPress website. **SOLUTION** What was the scope of their involvement? When I joined the organization, Fruition had already helped us rebuild our WordPress website, but I continued working with them through their helpdesk service for ongoing support. For the website redesign, they took our existing branding and adapted the site to fit that brand. As for their ongoing services, Fruition’s support has ranged from making simple edits to the site to working on some larger projects, such as developing technical coding and implementing technical forms. Sometimes, we also ask them for content help, especially for SEO and keyword optimization. Whenever we need assistance, we can go into their helpdesk system and submit a ticket. The time it takes Fruition to close those tickets varies depending on the level of service needed. Sometimes, they even set up a call to get further information; other times, they simply do what they’re asked to do. One of the features that Fruition has developed for our site is an interactive map that shows every country to which our organization has sent shipments. This feature was coded from scratch. Per our request, it adapts to different devices, and it can be easily updated. What is the team composition? We found Fruition through a reference. How did you come to work with Fruition? Currently, I work with 6–7 people from Fruition, including their founder, content and SEO specialists, PPC specialists, helpdesk specialists, and developers. What is the status of this engagement? Although I wasn’t part of the organization when we hired Fruition, I believe that we started working together around September 2020. The website redesign ended in March 2021, but our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Since engaging with Fruition, we’ve seen a significant improvement in our visits, which have been consistently increasing month over month. We’ve also seen our conversions increase as well, which talks about Fruition's great work in facilitating visitors to take the actions we want them to take. How did Fruition perform from a project management standpoint? Fruition uses a ticketing platform that allows us to easily enter requests into their system. Whenever we submit a ticket, we usually get a response from them within 15 minutes, acknowledging that they received the service order. Although we’ve also used emails and phone calls to communicate, those aren’t usually necessary. Still, we can always jump on a call if the task is more complex. What did you find most impressive about them? One thing that I really like about Fruition is that they’re a really small shop. Thus, we’ve gotten to know their team members very well, and they also know us very well. Whenever I submit a ticket, I know who is getting the request. Are there any areas they could improve? No, nothing I can’t think of. Do you have any advice for potential customers? Be ready and know your objectives and deliverables so that Fruition can hit the ground running. --- #### Digital Marketing & Web Design for Beauty Brand **The Project** - Services: Email Marketing, Other Digital Marketing, Search Engine Optimization, Web Design, Web Development - Project size: Confidential - Project length: Dec. 2019 - Ongoing **Project Summary**: Fruition handles a beauty brand's email marketing, SEO, and social media marketing efforts. Their tasks include creating social media posts, writing blogs, and managing the client's email marketing campaigns. **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Operations Project Manager, Beauty Brand - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 9, 2022 **Feedback Summary**: Fruition's work has driven a 100% increase in the client's social media engagement and site traffic and a 400% increase in their email open rate. Collaborative and organized, they took the time to understand the client's brand, industry, and audience, allowing them to tailor strategies to match. "“Fruition’s willingness to learn about our industry has been very admirable.”" **BACKGROUND** Introduce your business and what you do there. I’m the operations project manager at an international beauty brand that focuses on the eyelash extension space. We sell products and offer educational classes. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? When I joined our company, we didn't have the internal capabilities to put as much focus and attention on all of our different digital marketing facets. We decided to leverage the help of a digital marketing agency to manage all of these various processes in collaboration with us. **SOLUTION** What was the scope of their involvement? Fruition has helped us greatly with all of our digital marketing channels and helped us build everything from the ground up. We provided them with information about our products’ features, advantages, and benefits, as well as our company’s history, competitive advantages, and differentiators. We also provided them with some photography and marketing assets, which they took as a foundation for them to expand upon and build our marketing presence into what it is today. We initially started our engagement by revamping our existing WordPress and WooCommerce sites. They enhanced the site’s UX by giving it an external facelift using our graphic design and photography. Aside from that, Fruition is handling our email marketing initiatives. Before we started working with them, we didn’t have a specific cadence or frequency for email marketing — we used to just send out emails ad hoc. Fruition has helped us establish a set cadence and frequency based on our industry and audience, giving us optimal open and click-through rates. Another thing that Fruition has helped us with is our content writing efforts. We have done blogs before, but there wasn't an expected cadence or frequency with it. Fruition has really helped us drive a strategy for that — we now have three blogs consistently going out every month to our different audiences, and with the help of their SEO team, they've put in a lot of great keywords to help us in organic search.  We also kickstarted our social media marketing initiatives with them in October of last year. They create and publish 28 posts per month for us to really make sure that our credibility and social media strategy continues to progress forward. What is the team composition? We work with the executive VP of marketing, an account coordinator, a lead content strategist and copywriter, a social media coordinator, a paid social media manager, and an email marketing and SEO specialist from Fruition. How did you come to work with Fruition? We found Fruition through online research. What is the status of this engagement? We started working together in December 2019, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Fruition has quadrupled the number of opens for our email marketing efforts. Most recently, our organic website traffic has doubled compared to the same time last year. Our organic social media engagement has also doubled since the start of our partnership. How did Fruition perform from a project management standpoint? Fruition has performed well in terms of project management. They’re incredibly organized and responsive, and they’re excellent at taking notes and recapping action items. We have weekly meetings wherein we go over our progress and collaborate on our digital marketing strategy for the various services and channels that they help us with. They also give us monthly Google Analytics reports on how our different metrics and components are working. We've been using shared Google Sheets to keep track of action items, and we typically communicate through Zoom and email. What did you find most impressive about them? Fruition’s willingness to learn about our industry has been very admirable. Since the start of our partnership, they've been absorbed and fully focused on understanding our business, industry, and clients. They took the time to read our materials to understand our brand, and they even flew to our corporate office to attend our training events to get a better understanding of who we are. Are there any areas they could improve? No, I have no complaints. Do you have any advice for potential customers? Make sure to set expectations on the type of partnership and communication cadence that you are looking for. Ask them about all their different services, capabilities, and any previous work that they've done that's related to the prospects and their individual industry and references. --- #### SEO, PPC & Digital Strategy for EdTech Company **The Project** - Services: Pay Per Click, Search Engine Optimization - Project size: $10,000 to $49,999 - Project length: May 2022 - Ongoing **Project Summary**: Fruition collaborates with an educational technology firm to manage SEO and PPC campaigns. They also help the client with developing a digital strategy and navigating through a website relaunch. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Associate Director of Digital Strategy, EAB - Industry: Education - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — May 23, 2022 **Feedback Summary**: Since partnering with Fruition, the client has seen a significant increase in leads and website traffic. The team works hard, going above and beyond in attending to the client's needs. They also communicate on a weekly basis, ensuring both sides are always on the same page. ""I am very impressed with their passion for our company and the time they put in to teach us."" **BACKGROUND** Please describe your company and your position there. I'm the Associate Director of Digital Marketing Strategy at an Education consulting, tech, and research firm. I handle the internal management of our paid media across our three main lines of business: Enrollment Services, Tech, and Research. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Fruition? There were a lot of internal team transitions and our company reached out to Fruition for assistance in managing our paid ads, SEO, content, and helping us navigate a website relaunch. **SOLUTION** How did you select this vendor? We vetted multiple companies before finally finding Fruition who not only had paid ads expertise but also came with a full team who would meet with us weekly to ensure all of our digital projects were running smoothly. Describe the scope of their work in detail. After our initial meetings, they met with internal stakeholders and gathered data on all of our digital efforts to give us a finalized multifunctional digital strategy in stages that were easy to digest. They also help us manage our paid social and search campaigns. What was the team composition? I've worked with Bria, LaRae, Kelli, and Jeff on a weekly basis. Mainly, my scope is paid ads so I typically work alongside LaRae and Bria. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We've seen a tremendous increase in leads and website traffic utilizing the strategies that Fruition has set for us. How effective was the workflow between your team and theirs? We have weekly meetings and the team lead always sends a recap email allowing us an opportunity to be present in the meetings. I particularly enjoy the recap emails because of the clear action items on my list. What did you find most impressive about this company? They have gone above and beyond in our process of transitioning between team members - even staying up late at night to get an ad campaign launched for us. I am very impressed with their passion for our company and the time they put in to teach us. Is there any area for improvement or anything that could have been done differently? I'd like to use Slack more to communicate, since this is where my team is throughout the day. --- #### Web Translation for Addition Wellness Nonprofit **The Project** - Services: Custom Software Development, Web Development - Project size: Less than $10,000 - Project length: Nov. 2021 - Mar. 2022 **Project Summary**: Fruition provides ongoing web development services, which include hosting, maintenance, and bulk translations. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Director of Communications, Face It TOGETHER - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 17, 2022 **Feedback Summary**: The API key was successfully resolved, and the client was overall satisfied with the project. There were a number of issues regarding the API, but overall, Fruition provided a good experience. They're great at answering questions and talking through the client's internal issues.  ""Fruition has always been great about answering my questions or talking me through an issue with the site."" **BACKGROUND** Please describe your company and your position there. I serve as Director of Communications for Face It TOGETHER, an addiction wellness nonprofit. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Fruition, and what were your goals? We received grant funding to translate our website into Spanish. Fruition's help was key to getting this accomplished. **SOLUTION** How did you select this vendor and what were the deciding factors? Fruition handles our monthly hosting and ad hoc web development needs. They're very responsive, reliable and cost-effective. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. I doubt I'll be able to describe the project steps in a way that does them justice. I know quite a bit of time was spent on the translation toggle design, a new translation API and our bulk translations. Throughout the project, we had multiple meetings and demos to make sure everyone was on the same page. How many people from the vendor's team worked with you, and what were their positions? I interacted with three different people. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We're thrilled with Fruition's delivery. This is the first time our site has been translated into another language. Though we've run into a few minor bugs, overall it's a simple process for me to manage and it looks great on our site. Describe their project management style, including communication tools and timeliness. A lot of our communication for this particular project took place over email. We also met via Zoom throughout the project duration. What did you find most impressive or unique about this company? Fruition has always been great about answering my questions or talking me through an issue with the site. Throughout this project and within our regular work, they're very responsive and helpful. Are there any areas for improvement or something they could have done differently? We had a number of issues with the API key; I think those could've been discussed and troubleshooted earlier on. But overall, we were very happy with the project. --- #### SEO & PPC for Accounting Firm **The Project** - Services: Pay Per Click, Search Engine Optimization - Project size: $10,000 to $49,999 - Project length: June 2020 - Ongoing **Project Summary**: An accounting firm hired Fruition to handle their SEO and PPC initiatives. The team is tasked with managing paid ads campaigns and creating content for the client's blog, among other tasks. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Manager, 4Corner Business Services - Industry: Business services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 18, 2021 **Feedback Summary**: Methodical and transparent, Fruition communicates effectively and leads regular presentations to discuss results and their plans for the project. Their team of digital marketing experts brings immense value to the partnership through robust strategies and innovative ideas that promote growth. ""Fruition's team of experts continues to deliver the best digital marketing services."" **BACKGROUND** Please describe your company and your position there. I am the marketing manager for 4Corner Business Services. We are a full service accounting firm. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Fruition, and what were your goals? We hired Fruition for SEO & PPC and our overall goal has been to increase leads. **SOLUTION** How did you select this vendor and what were the deciding factors? We had been looking for a new agency to work with and loved that we could work with a Denver based company. Describe the scope of work in detail, including the project steps, key deliverables, and campaigns. Fruition has worked on SEO, PPC, and a small Paid Ads campaign through Facebook and Instagram as well as blog writing. Their team has provided consistent value by bringing new strategies and ideas to the table. How many people from the vendor's team worked with you, and what were their positions? Fruition has provided a team of SEO/Paid Media Account Managers. We currently work with two team members. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Fruition provides a detailed presentation each month that goes over the previous months metrics and plans moving forward. Describe their project management style, including communication tools and timeliness. Monthly reports. I communicate with their team via email and they always respond within 24 hours. What did you find most impressive or unique about this company? Fruition brings value to every aspect of digital marketing. I wanted to make sure we were in the right hands if we were to ever move in a different direction with marketing. Fruition's team of experts continues to deliver the best digital marketing services. Are there any areas for improvement or something they could have done differently? None. --- #### Web Dev, Design, & Marketing for Supplement Manufacturer **The Project** - Services: Other Digital Marketing, Web Design, Web Development - Project size: $200,000 to $999,999 - Project length: Jan. 2012 - Ongoing **Project Summary**: Fruition has developed and designed user-friendly features to optimize the website of a wellness company. They continue to generate marketing tools and social media ads to promote their client's B2C offerings. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Brand Strategy Manager, Kaneka Nutrients - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 16, 2021 **Feedback Summary**: Equipped with reputable expertise and a strong desire to help their client's business flourish, Fruition's efforts have rewarded the client with a 200% traffic growth and a 600% boost in lead magnet conversion. The team has a proactive and solution-oriented approach, ensuring a lucrative engagement. ""They drop everything to fix any problem and get us back on track."" **BACKGROUND** Introduce your business and what you do there. I’m the brand strategy manager at Kaneka Nutrients. We’re a wellness company that manufactures nutritional supplements. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? We needed their team’s expertise in marketing and website design. **SOLUTION** What was the scope of their involvement?  We’ve initially engaged Fruition to handle our consumer marketing efforts as our company has branched out in the B2C space. They’ve developed marketing tools to heighten our presence and helped us optimize our content to reach out to our target audience. As part of Fruition’s efforts to optimize our online presence, they’ve helped us refurbish our website by developing solutions that improve the quality of our shopping carts and implementing client-specific features. They continue to generate Google and Facebook ads to help us get the word out about our new offerings.          What is the team composition? We work with a team of 10 resources from Fruition, including an account director, content and social media analysts, web designers, and developers. How did you come to work with Fruition? They were already working with our company when I was onboarded. We never found the reason to hire a different team because they successfully delivered our needs for several previous projects. What is the status of this engagement? We started working with Fruition in January 2012, and our collaboration is ongoing. I’ve been actively participating in our engagement with them for about five years now. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’ve seen evident business growth since Fruition has taken over our marketing efforts — this includes a 600% increase in lead magnet conversion, a 200% web traffic growth, and a lowered acquisition cost for our customers.  Additionally, we’ve also had higher conversion rates through the paid social media ads by their team. Overall, I can confidently say that Fruition is a reliable partner that continues to reward us with lucrative results, and that’s why we’re still working with them after all these years. How did Fruition perform from a project management standpoint? We have weekly check-in meetings and conduct quarterly in-person meetings to examine our progress. Fruition is a highly proactive and responsive team. We’ve encountered a circumstance wherein one of their resources has accidentally posted an update on our social media channel instead of her own —  Fruition has quickly addressed this by removing the post and issuing a retraction. They drop everything to fix any problem and get us back on track. What did you find most impressive about them? Fruition works like an extension of our team — they integrate themselves well into our processes and employ a seamless process that leads to high-yielding results. We’re simply glad to be working with such a responsible partner. Are there any areas they could improve? Fruition is a productive team that willingly asks for our suggestions on how they can improve their work. We’ve already relayed our feedback to their team, and they’ve already worked on the areas that need improvement. Do you have any advice for potential customers? Make sure to communicate effectively with their team and present a clear project brief to make the most of your engagement. Fruition is always willing to implement solutions that address their clients’ needs and expectations. --- #### Social Media Marketing for Salon Franchise **The Project** - Services: Social Media Marketing - Project size: $10,000 to $49,999 - Project length: Nov. 2019 - June 2021 **Project Summary**: A salon franchise hired Fruition to conduct social media marketing. After tailoring a seasonal marketing strategy, the team used geofencing to find leads and created Facebook ads and posts. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Franchise Owner, My Salon Suites - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 17, 2021 **Feedback Summary**: Fruition was able to help the client get to full capacity, positioning them such that they appear at the top of Google search results. They were highly involved and thorough in creating a marketing strategy. The team was knowledgeable, responsive, and personally invested in the partnership. ""Fruition appreciated our business. We felt like they knew us." " **BACKGROUND** Introduce your business and what you do there. I’m the president and franchise owner of My Salon Suites. We lease out our suites to hair stylists, aestheticians, and other beauty professionals. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? We wanted to go to a more high-end area of the city and provide more upscale services. The competition was tough and we had a very slow start due to being shut down for COVID-19 for three months. We were already doing some traditional marketing and had a very prominently placed sign, which is how we got most of our leads, but we needed help with social media marketing. We hired Fruition for this purpose. **SOLUTION** What was the scope of their involvement? We engaged with Fruition to help us with our social media marketing. The team helped position our business, conducted market research, and created posts for our Facebook page. The content is a collaborative effort in that what I needed advertised changed from time to time, depending on the type of suites we had available. When we were starting out, Fruition said that the people we were targeting were not on LinkedIn. However, we changed our strategy about a year ago since, according to them, more and more people are now on that platform. I started publishing more posts there, while their team manned our Facebook Ads. They knew how to adjust our marketing strategy depending on the time of the year. For example, Fruition slowed down our marketing activities right before Christmas and pumped it back up after. The logic behind this is that people weren’t going to move or change jobs before Christmas, but they were more likely to at the beginning of the year.  The team also ramped up our paid advertising in the springtime — when Mother’s Day, weddings, graduations, and derbies were held — since it’s the season where salon owners get a tremendous amount of bookings. Fruition also helped us locate our competitors using geofencing. In Kentucky, the Board of Cosmetology doesn’t allow us to have access to all the cosmetologists’ names and addresses, so they did that for us. They also figured out what type of shop these competitions were running. What is the team composition? I worked with two people. When the other person left, I was down to my main point of contact, Jon (Client Engagement Team Lead). How did you come to work with Fruition? They were recommended by the corporate franchise. I was initially shocked by the price of their services but a couple of other franchise owners that I talked to gave me more confidence about Fruition’s results. In the end, it was definitely worth it to go with them. How much have you invested with them? We spent less than $200 per month on the ads. In total, we invested $16,600. What is the status of this engagement? The project lasted from November 2019–June 2021. Their services are on pause for now, but if there is a need, we will work with them again. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I learned a lot from working with Fruition; they really know their stuff. I was concerned about the amount of money we were spending but it was definitely worth it. It took us almost a year and a half to get to 100% occupancy. We’re now totally full and even have a wait list. When I ask some people how they heard of us, they say that we popped up at the top of their Google search results. We have a healthy number of qualified leads that get converted into signed leases. How did Fruition perform from a project management standpoint? There were no issues with project management. Fruition always met the deadlines and were always very responsive any time I called, emailed, or texted.  We had a weekly call to check in on weekly stats, for which I had to learn a whole new vocabulary of acronyms. In August 2020, we were already getting lots of leads, so we slowly reduced our engagement with them. We conducted weekly calls less and they dropped the rate to half the price. We could still have a call whenever we wanted to, though, and we usually had it once a month. We didn’t see any major drop off in service or results even when we pared back.  What did you find most impressive about them? Fruition appreciated our business. We felt like they knew us. They have other clients but you’d never know that because they had a lot of personal interest with us. Are there any areas they could improve? I initially thought that their prices were high, but all they needed to do was fill one of our cheapest suites and that paid for their services. Do you have any advice for potential customers? Fruition listens very well to your needs. Jon takes things to heart and explains things thoroughly. They communicate well all the way through. You will surely get a good ROI with them. --- #### Search Engine Marketing for Interior Design Firm **The Project** - Services: Pay Per Click, Search Engine Optimization - Project size: Less than $10,000 - Project length: Feb. 2021 - Ongoing **Project Summary**: An interior design company needed to expand their client base and grow beyond word of mouth. They partnered with Fruition in order to manage their search engine marketing. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Silverish Designs - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Apr 12, 2021 **Feedback Summary**: Since partnering with the Fruition team, the company's internal staff has been impressed with what they've been able to do. While the company is yet unable to share specific metrics about the project they have already received new business directly as a result of the team's initiatives. ""They really impressed me." " **BACKGROUND** Please describe your company and your position there. I am the owner and principal of a boutique interior design firm. We specialize in high end and luxury homes, catering to clients throughout the greater LA metro area. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Fruition, and what were your goals? We are aiming to expand our client base, right now almost all of our business comes from word of mouth referrals from previous clients we have worked with, and while we are grateful to be recommended by our past clients we felt it necessary to diversify our acquisition efforts using digital channels. To this end, our firm engaged Fruition to help us with search engine marketing. **SOLUTION** How did you select Fruition and what were the deciding factors? I was referred by a colleague whose opinion I regard highly. I spoke with a few members of their team over the course of a few calls during which they asked about my business and marketing objectives, I liked the questions they asked and the level of depth they went into as it demonstrated their experience and knowledge of the different factors that could influence how successful the engagement was. Describe the scope of work in detail, including the project steps, key deliverables, and campaigns. My account manager kicked things off by learning about my firm, what makes us unique compared to other luxury interior design firms in LA (there are many of them here due to all the demand from homes in the Malibu, Bel Air, Hollywood Hills, Beverly Hills, and Manhattan Beach areas), and took the time to learn more about what types of clients were the best fit for our style and services. After this was determined, they worked with my team to establish the relevant keywords and implement the campaigns accordingly. How many people from the vendor's team worked with you, and what were their positions? One account manager, one paid search specialist, one organic search specialist. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We have only worked with Fruition for a month or two now so it is still early, but it has been a great experience so far, they are very responsive and knowledgeable, and the work product has been impressive. We have already received some new business as a result of the initiatives that Fruition has implemented. Describe their project management style, including communication tools and timelines. Email mostly, which is what I prefer since calls are hard to fit in my schedule since I spend a lot of time on site at clients' homes, or in other meetings. They offer detailed reports which I like to review. As needed they are available for calls but as I mentioned this is not my preference. What did you find most impressive or unique about this company? The entire team at Fruition really took the time to understand what I am looking for in a client, and what makes an engagement a good fit for our firm, and has tailored the campaigns to qualify the incoming inquiries accordingly. They really impressed me. Are there any areas for improvement or something they could have done differently? Sometimes the conversations are very tactical and technical, I am a more high-level, creative personality without a formal marketing background so having things explained in layperson's terms would be better for me to understand what is happening more clearly. --- #### Website Design, Dev & Maintenance for Highway Authority **The Project** - Services: Market Research, Web Development - Project size: $50,000 to $199,999 - Project length: Mar. 2020 - Ongoing **Project Summary**: A public highway authority partnered with Fruition to update their web presence. Fruition conducted a competitive analysis and supported the discovery phase before designing and developing the new website. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Comms & Public Affairs Manager, Public Highway Authority - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 19, 2021 **Feedback Summary**: Fruition delivered a superior website that produces fewer customer complaints and generates greater customer engagement for its user-friendliness. The team is not only responsive and prompt but also methodical and flexible. Their commitment to a transparent partnership is valuable. ""Unlike previous vendors. Fruition focuses on customer service." " **BACKGROUND** Introduce your business and what you do there. I’m the communications and public affairs manager for the E-470 Public Highway Authority, which is a political subdivision of the state of Colorado. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? We managed the E-470 platform on SharePoint and hadn’t updated the website in about a decade. Our internal team no longer maintained or supported the website. As a result, it had many challenges. For example, we couldn’t add pages or update the website because it was inflexible. We wanted to build a new website with a more modern design, information architecture, and look. **SOLUTION** What was the scope of their involvement? Fruition provided full-service website development. They worked with us on the discovery phase during which their team researched our competition and our website’s challenge areas. From there, we moved into the design phase. They fully designed the website, creating wireframes, mockups, and the overall architecture. Their team then built the site and now actually hosts the site for us. What is the team composition? We closely interacted with three people from Fruition, including a project manager. Different developers and their CTO also worked on the project.   How did you come to work with Fruition? We had an existing relationship with them. When I started at E-470, I had conversations with Fruition about different opportunities. We had initial development and design conversations, and I felt great about moving forward with them because they understood us. How much have you invested with them? We had a budget of $90,000 and stayed within that budget. What is the status of this engagement? The project officially started in March 2020, and we officially launched the site in November. They continue to maintain and host the site for us. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We’ve received much fewer customer complaints about their inabilities to find information. We’ve also had more customers asking questions and engaging with us. That is attributable to having a more accessible website that’s also easier to navigate by customers. How did Fruition perform from a project management standpoint? We used Figma to evaluate wireframes, review designs, and provide feedback. It was easy for us to converse with Fruition about designs and the project’s progress. We frequently used Google Forms throughout the project too. From an overall project management standpoint, they’re on time, communicative, and organized. What did you find most impressive about them? Unlike previous vendors. Fruition focuses on customer service. Throughout the project, their team was willing to make changes and provide great feedback. They never try to upsell us or sell us a product that we don’t need. Fruition thinks about what we need as a client and helps us deliver that. They’re honest and transparent. Are there any areas they could improve? No, I don’t think so. We struggled with the timeline a little but that was related to the COVID-19 pandemic. Do you have any advice for potential customers? Be honest with Fruition about the challenges your organization faces. Provide them with as much information about your company as possible. Fruition does a great job of diving into a project, adjusting to their clients’ needs, and providing the resources necessary to meet their clients’ goals. --- #### Web Development & Design for Broadcast Engineering Company **The Project** - Services: Web Design, Web Development - Project size: $50,000 to $199,999 - Project length: Feb. - May 2020 **Project Summary**: Fruition completely overhauled a website for a broadcast engineering company. They redesigned the website, provided several options, and moved it from Drupal to WordPress to help them modernize. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Manager, Broadcasting Engineering Company - Industry: Media - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 1, 2020 **Feedback Summary**: Since the site launched, traffic has grown substantially. On top of that, the client is very pleased with the new design. Fruition’s customer service is outstanding. They supported their clients throughout the project by responding quickly and readily answering questions.  "“I knew exactly where the project stood at any given point.” " **BACKGROUND** Introduce your business and what you do there. I’m the marketing manager for a broadcasting engineering leader. I have a hand in everything from digital content to events. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? It was a complete overhaul of our website. Because we’re a technology company, we wanted to come off as a growing technology company. We needed a new look and field to position ourselves as a growing tech company. **SOLUTION** What was the scope of their involvement? We wanted to have the site live by May, and they built it from the ground up. We started with a discovery phase and then we went into actual deliverables. We had an idea of what we wanted, so  I relayed that to the creative team and went back and forth on that. Then they provided design options and went from there. Fr any ideas I had, they also came up with ideas, and it was a joint effort. We went from a Drupal site to a WordPress site. Their developers were really great to work with because I wasn’t familiar with WordPress. From start to finish, they were there every step of the way from discovery to training on the backend. What is the team composition? I worked primarily with Erica (Lead Technical Project Manager). Then I talked to a few others on the design and dev teams. I probably worked with 5–10 people throughout the engagement. How did you come to work with Fruition? I worked with Fruition for four years at my prior company. They had such a responsive team and they were really easy to reach out to. They also had a good product and are able to back it. I wanted to stay somewhat local because the site was hosted and maintained by a team in India and I sometimes had a hard time finding a person to talk to there. So, I wanted to find a partner that I could talk to and trust. How much have you invested with them? We gave them a budget of $50,000, and they crafted the scope to fit that budget. It was organized with line items, so I knew exactly where each dollar was going. What is the status of this engagement? We worked together from February–May 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We've been measuring it through Google Analytics. I just pulled a report the other day and, overall, the traffic to the Web site has grown substantially. We’re really satisfied with the design. It functions exactly as it’s supposed to. Obviously, every new website is going to have bugs, but we went through some pretty extensive testing and have about 98% of the bugs worked out. How did Fruition perform from a project management standpoint? I’d give them a 10 out of 10. Erica was wonderful. I was able to reach out to them whenever I wanted to. They were really easy to work with because we were on a tight budget. I worked with them pretty much every day for 4–5 months. Erica was super responsive with everything. We had our weekly Zoom calls and I went out there in January and met with the team before we started the build. We still mostly communicated over phone, email, and Zoom. They also use software to track the status of everything through open, closed, and in-progress tickets. I knew exactly where the project stood at any given point. What did you find most impressive about them? Their customer service was superb. There was never a question that went unanswered. The entire team had been super responsive. Even now, their customer service is wonderful. Are there any areas they could improve? I don’t think so. Do you have any advice for potential customers? Start with reaching out and meeting the team. Clients should take advantage of the experts they have on staff. They’re super knowledgeable and can give you great advice. --- #### WordPress Web Dev for Steel Frame Manufacturer **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Nov. 2018 - Ongoing **Project Summary**: Fruition took over an existing Drupal website, handling maintenance and security issues. The team then recreated the Drupal website and rebuilt it in WordPress, adding customer-oriented productivity features. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Director of Business Development, CEMCO - Industry: Manufacturing - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 14, 2020 **Feedback Summary**: Within the first two weeks of its launch, the website that Fruition developed has already seen great analytics, including increased usage. The product has received great customer feedback, and the team has done an excellent job of managing the project. They’re a communicative, accommodating partner. ""They’re focused on getting it right the first time." " **BACKGROUND** Introduce your business and what you do there. I’m the director of business development of CEMCO, a manufacturer of cold-formed steel framing products for the construction industry. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? We had a Drupal website developed back in 2015. Shortly after, the company that built and maintained the website shut down, leaving us stranded in terms of overhauls and updates. I then began looking for a company that could program in Drupal and take over the hosting and heavy lifting for security updates. A few years later, we then decided that we needed a new website. **SOLUTION** What was the scope of their involvement? Initially, Fruition took over our website responsibilities, and we began a maintenance contract with them. They handle all of our program and security issues. They also redeveloped the website, which is a brand new WordPress platform. The team recreated what we had in Drupal and added significant productivity tools to it, including product finders, submittal builder, and a find-a-dealer feature, which are important to our customers. What is the team composition? Once we created the scope of work, Erica (Lead Technical PM) became my main point of contact, and I occasionally interact with Chance (Senior Sales Engineer). Initially, during the discovery process, I was able to work with other team members. How did you come to work with Fruition? I reached out to several websites after doing a Google search. I received an email from Jim (CEO) when he was the chief development officer, and I felt very comfortable with how he presented the company and their capabilities. Additionally, one of our manufacturing facilities is located near Fruition’s offices, which is great. How much have you invested with them? For the maintenance, we spent $500 or less per month. The new website was a little over $100,000. What is the status of this engagement? We began working with them in November 2018, and our engagement is ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We were amazed by how the website came out, and the analytics we’re already seeing are phenomenal. We’ve seen a significant increase in usage, and it’s been less than 15 days. A lot of customers have complimented the format and how easy it is to use it remotely.  It looks like we’re going to be able to bring more people onto the website, and we haven’t lost anyone even though it was a substantial change. They got deep into our business, expectations, and needs.  How did Fruition perform from a project management standpoint? Fruition’s communication is extraordinary. Despite the difference in our companies and working methods, we’ve been able to communicate well. There’s been very little miscommunication, and we do weekly updates. We learned a lot about maintaining a website and creating a better-looking, more functional website. The process has been easier than we thought. Additionally, Erica does a phenomenal job. She’s sharp and helps steer us in the right direction. What did you find most impressive about them? The discovery process was fantastic. During the process, Fruition brought significant information into the fold from work that they had done, not only from an analytics standpoint but also from an experience standpoint. They proposed several ideas and features of what could be good for our website. Without the thorough discovery process, I don’t think we would’ve been successful in creating a visually-appealing website that’s also functional. Are there any areas they could improve? Scheduling with our different timezones has been challenging. Additionally, we’ve had a bit of difficulty trying to explain what we wanted to change because we don’t use the same vernacular. The learning curve was quite steep in the discovery phase for us, but Fruition was very accommodating. That was more of an issue on our end. Do you have any advice for potential customers? Meet with them in person at their offices because they’re an incredible group of people. They are team-oriented, and they’re focused on getting it right the first time. Jim was so welcoming when I met him, and it felt like they were more of a business partner than a vendor. Everything they’ve done for us has helped us to be a better company. --- #### Drupal Development for Nonprofit Institute **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: Sep. 2017 - Mar. 2020 **Project Summary**: Fruition managed development services to improve the reliability of a website for a nonprofit institute. They resolved existing bugs, trained stakeholders on Drupal, and integrated a solution to secure assets. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Director, The Monroe Institute - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 18, 2020 **Feedback Summary**: Fruition provided valuable services that stabilized the website and enhanced the UX, subsequently increasing online sales. The team was communicative and methodical, executing projects efficiently to satisfy expectations. Their responsiveness and proficiency led to a successful engagement. ""Fruition addressed urgent issues with creativity and professionalism." " **BACKGROUND** Introduce your business and what you do there. I’m the marketing director of The Monroe Institute located in Virginia. We’re known worldwide for our consciousness research and experiential programs. We have both residential programs in Virginia and other locations worldwide. We also offer online programs and products for expanded states of awareness, exploring, accessing, utilizing the benefits of these expanded states. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? The company that hosted and maintained our website disbanded their web division, so we needed another company to support our website. The same company also built our website but didn’t follow standard Drupal protocols, which caused the platform to crash. Fruition took on an unusual and challenging project given that our site was built in an unorthodox manner. **SOLUTION** What was the scope of their involvement? We had issues with our website, which Fruition was able to patch. Their team implemented creative fixes that allow us to continue our operations. Our audio and video assets were vulnerable to security attacks because of previous site management. Fruition built an infrastructure that put the assets behind a secure wall. Their team was able to stop the bot attacks and stabilize the website. They also created a how-to manual and educated us about Drupal because we needed to learn functions such as adding programs or editing content. What is the team composition? I had three contacts from Fruition. Jim (CEO) was always available to escalate any urgent tasks. I also worked with Drew (Vice President of Technology) and Chance (Technical Sales Engineer). How did you come to work with Fruition? We searched online for Drupal experts. After interviewing a few different companies, we decided that Fruition was the most knowledgeable and experienced with Drupal. Their team understood our situation and how to move forward until we were able to create a new website. How much have you invested with them? We spent roughly $1,200 a month on their services and invested more in a few larger projects. What is the status of this engagement? We started with Fruition in September 2017 and the contract finished in March 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Fruition's efforts improved the UX of our website, which in turn helped to increase online sales. We had several challenges with our website throughout the partnership, but they were able to address them in a timely manner. How did Fruition perform from a project management standpoint? We had several conference calls and communicated by email. I also had one on one calls with members of their team, which was organized and had great follow-through. They have a good process for managing projects, communicating well and completing tasks in a timely manner. We always got what we expected when it was expected. Fruition was professional. What did you find most impressive about them? Fruition addressed urgent issues with creativity and professionalism. Are there any areas they could improve? No, I can’t think of anything. Do you have any advice for potential customers? Be clear and specific about your needs. Be detailed with your communications to make the process simple and ensure that you’re on the same page. --- #### Drupal Dev & Support for Workforce Education Nonprofit **The Project** - Services: Web Development - Project size: Confidential - Project length: Aug. 2018 - Ongoing **Project Summary**: Originally working with a nonprofit partner to offer Drupal site maintenance, Fruition conducted an SEO audit and redesigned an existing website. They requested regular feedback from their client. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Manager, Workforce Education Nonprofit - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 4, 2020 **Feedback Summary**: Impressing the internal staff, the team succeeded in making the site more navigable and sophisticated. Their foresight and willingness to be flexible and transparent throughout the development added value to the engagement. Customers can expect exceptional attention to detail. "“They were honest in telling us what we should and shouldn’t be paying for.” " **BACKGROUND** Introduce your business and what you do there. I work for a nonprofit that’s focused on helping people without college degrees get jobs and proper training. We’re located in New York and have offices around the country, including one in Denver. I’m the web and social media manager. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? We contacted them for help with our Drupal website, but our relationship has now grown outside of that. **SOLUTION** What was the scope of their involvement? We initially brought them in to do some web development and general maintenance, but we ended up doing an entire site audit with their team. Additionally, we redesigned one of our other web sites, and they work with us on a regular basis on both for maintenance. Our team was able to work with them, providing feedback on their designs throughout the project. We ultimately didn’t have the budget to fully pursue their SEO work, but they provided a lengthy list of color-coded recommendations on how to make adjustments to the site in the future.   What is the team composition? I’ve been working with Lynne (Senior Account Director, Fruition) and another resource. We have both of our sites set up with their help desk, so we can access them for daily edits, maintenance, or security updates.  How did you come to work with Fruition? We were looking for a new developer and were having trouble finding a Drupal web specialist. I interviewed about six potential companies, but many of them didn’t have the Drupal experience we wanted. They reached out to us, which was great because we were looking for someone to fill the role pretty quickly. Their team was also based in Denver, so we thought it would be helpful to have them close to one of our offices.   What is the status of this engagement? We started working with them in August 2018, and they’re still supporting our site. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We launched the site recently, and the internal enthusiasm for it has been great. Our CEO is able to navigate it much easier, and it looks fresh and clean. Our executive director has also praised the site for including our initiatives in Indiana.  Additionally, we’ve seen an increase in traffic to some of the digital tools that we wanted to showcase in our work. There’s also been a significant increase in email and newsletter signups.   How did Fruition perform from a project management standpoint? They’re flexible with us. As a small foundation, our budget is tight. They’ve understood that and have helped us scale back when needed. Their responsiveness and willingness to work on our schedule has helped. Our timelines are fluid and their project managers have been accommodating.   What did you find most impressive about them? Overall, they’ve made it so much easier to update our site and understand some of the security updates they’re running. They were honest in telling us what we should and shouldn’t be paying for. Their customer service is great. Even if we don’t have a project to work on, I always meet up with them when they’re in town. I enjoy working with them. Are there any areas they could improve? They’re great about following our guidelines, but I’d love if they were a bit more proactive in suggesting ideas on their end. We have a limited budget, so I understand their hesitation there. --- #### Web Development for Children Advocacy Nonprofit **The Project** - Services: Web Development - Project size: Confidential - Project length: Jan. 2018 - Ongoing **Project Summary**: Fruition built a web platform to collect donations for a nonprofit’s event. The team developed the website from scratch. They continue providing support and updates. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Development Director, Advocates for Children - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 28, 2019 **Feedback Summary**: The platform was a success. A lot of donations were raised because of Fruition’s high-quality development work. They act as a true partnership, dedicated to the success of an engagement. Their customer service approach complemented their responsive workflow. ""The Fruition team listened to our needs, creating a user-friendly product for our donors." " **BACKGROUND** Introduce your business and what you do there. I’m the director of development and community relations at Advocates for Children, a nonprofit where we recruit, train, and support community volunteers to work with kids in the welfare system. Most of our children are in foster care. We train our volunteers to look into their situations and report back to the professionals assigned to their cases. Our volunteers give a voice to the kids and provide consistent advocacy as they work their way through the system. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? We were presented with a new event to raise money for our volunteers. There were going to 15–17 participants in charge. We needed a company to create the platform for the donations to be received through. **SOLUTION** What was the scope of their involvement? The team at Fruition developed the platform from scratch. Along with supporting the website all-year-round, they work with our team in other ways. What is the team composition? I had regular communication with three people, working closely with them during the development process. My point of contact was Mike (Service Desk Specialist, Fruition). How did you come to work with Fruition? Our nonprofit was working with one of their competitors four years ago. I wasn’t part of original conversations that led us to Fruition, but they’re the only ones I’ve worked with in my current position. What is the status of this engagement? Our ongoing engagement with Fruition started in January 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I can’t recommend Fruition enough. The project itself was successful. We were able to raise a lot of money through donations from Fruition’s platform. They were instrumental. The Fruition team listened to our needs, creating a user-friendly product for our donors. It was also manageable on the backend for our team. The same team members are working on the platform again for our 2020 event. Their team is very philanthropic, donating hours, and supporting our community work. They genuinely believe in our mission, and that’s impactful. The team at Fruition is not only good what they do by giving us what we’re asking for or need, but also cares about why we need those requests. How did Fruition perform from a project management standpoint? The team at Fruition is responsive and attentive, quickly answering questions and leaving comments. I’m not the most tech-savvy, but they’re incredibly patient with explaining issues to me. I was able to submit tickets and questions to a website they had. They would get back to me quickly, sometimes within minutes. I appreciated their progress updates. Mike was easy to work with. He was communicative and efficient, completing tasks the way I asked. Since this was a new event for us, we knew what we needed, but not how to make it happen. I gave vague descriptions of how I envisioned the site, but their team still made it happen. What did you find most impressive about them? Their team is very supportive of our organization. Some of their staff came and supported us at the event. Working with Fruition feels like a real partnership. Because they understand our work, they’re able to create projects and other applicable items for us. I feel comfortable reaching out to them with questions. They never make me feel like a big pain. Their team is always welcoming and friendly, exhibiting solid customer service. Are there any areas they could improve? There’s nothing I’d have them improve. I’m satisfied with what they’ve produced and their entire process, as well. --- #### Digital Marketing & Site Dev for Health Service Provider **The Project** - Services: Other Digital Marketing - Project size: Confidential - Project length: Nov. 2018 - Ongoing **Project Summary**: Fruition provides a range of digital marketing and website management solutions to an autism therapy provider. They do SEO, SEM, and SMM and manage Google My Business and content generation. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Business Development, Trumpet Behavioral Health - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 23, 2019 **Feedback Summary**: Fruition has significantly broadened the provider’s digital presence and generated impressive results, including increased organic traffic and decreased bounce rates. Their work has not only driven client engagement but also improved recruiting efforts. The team is proactive and transparent. "“Strategic alignment allows a relationship to turn into a partnership, and I was pleased to see this come to fruition.” " **BACKGROUND** Introduce your business and what you do there. I’m the VP of business development at Trumpet Behavioral Health, an autism therapy provider. We have 40 locations in eight states and are growing rapidly to meet the demand. I manage marketing and advertising functions, overseeing all activity associated with traditional advertising, PR, social media, reputation management, and anything else that falls within the marketing spectrum. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? My company’s previous advertising vendor lacked transparency and creativity, and they weren’t leveraging our budget wisely to create value for us. We wanted a partner to make sure we were investing our marketing dollars in an arena that would help us generate client demand. Our mission was to grow in new markets. We were trying to understand our competitive environment online in addition to other strategic and valuable opportunities to create more content and digital engagement while making our services standout. We also hoped to create long-term value associated with how we look at recruiting and talent and ultimately get the appropriate number of team members to work with our special patient population. We wanted a vendor that could educate us and create a strategic narrative and vision for where we needed to be. **SOLUTION** What was the scope of their involvement? Fruition has become our Agency of Record (AOR). When they took over our existing site, we went section-by-section and page-by-page to look at the user flow and patient journey. Fruition optimized our top pages and looked at ways to start incorporating video and calls to action for navigation and other things. They built out pages around FAQs and rebuilt our mobile site, as around 3/4 of our traffic was mobile. The team continues to manage and host our website. Fruition also manages all of our digital advertising strategies and spend. They assist us with Yext, place listings, Google My Business activity, SEO, and SEM. They’ve become like an advisor to us, helping us work through different initiatives around recruiting and talent acquisition in a very challenging, rapidly expanding healthcare space. They share best practices and inform us of what competitors are doing.  They also do all of our social media reputation management. The team generates content for our blogs and oversees our monthly content calendar, for which they consider different elements associated with client demand generation. What is the team composition? There are probably 7–8 people that work with us across the different service lines. We have an accounting director, and the new permanent CEO often works with us as well. How did you come to work with Fruition? I’d reached out to my professional network seeking recommendations for a local agency. I think having a local personal relationship is important in a strategic partnership. Individuals from other ad agencies recommended Fruition. I’d also done some online research and found that they were active in the autism space, as they’d hired individuals impacted by autism to be part of their staff. They were local, growing, and had experience in healthcare.  My company put out an RFP and heard back from three Denver ad agencies. Luckily, Fruition was one of those. When we spoke with their references, they were passionate about their partnerships with Fruition; many commended their transparency and accountability. We were fortunate that a number of contacts and personal touchpoints led us to Fruition.  What is the status of this engagement? We began the discovery process in November 2018, and Fruition is still a partner of ours.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The digital space is obviously the epicenter of a business. Our organic traffic has increased year-over-year, as have month-over-month trends. We’ve seen increased user duration on the site and decreased bounce rate across all organic activity. Our referrals, direct traffic, and social media activity have all increased. These three areas are super important, as we’ve seen a good number of leads and conversions related to those activities. This includes parents or caregivers looking to obtain information related to autism therapy services.  Fruition’s work on how visitors engage with our site has not only influenced client demand but also recruiting and talent acquisition. This is very encouraging, and I think a lot of it has to do with how we’re engaging different platforms, including LinkedIn, Indeed, Glassdoor, and Instagram. Our Facebook audience and activity referrals have gone up. We’ve also figured out which social media accounts aren’t appropriate for us. Fruition’s visibility into other parts of the healthcare industry has been very fruitful and rewarding. All in all, from a quantitative perspective, every single metric is pointing in the right direction.  Fruition has increased engagement with prospective clients and their families by building FAQ pages, creating monthly blogs, and managing different channels for conversation, including live chat. The number of online form submissions has increased, as has the number of online chats. The number of click-to-calls, both organic and paid, have increased, while our cost-per-lead has started to come down. Everything across the board is great. We’re able to see how we’re spending and investing our money. How did Fruition perform from a project management standpoint? They’re very helpful to us, especially since I’m very busy managing other teams and partners. This includes a sales business development team, a lead generation outreach partner, and 6–7 vendors for an online store that sells our merchandise. Fruition’s team understands the scope of our work and major milestones. My direct interactions with them total 2.5–3 hours a week. I know we’re not one of Fruition’s biggest clients, but we’re always treated like we are. They communicate proactively and have weekly check-ins and monthly in-person reviews. I requested end-of-week updates so that I can share those with my organization to build momentum, and they’ve delivered them.  Fruition makes project management very upfront. They create shared drives and use a priority project tool that’s associated with our direct retainers for the new strategic contracts or scopes of work that we do with them. Everything is very fluid and dynamic. If we run into any issues, such as someone experiencing a problem on social media or portions of our site being down, Fruition responds quickly. Because of their transparency and openness, I can check their Gantt charts and project maps to see where they are in the project at any given time. Our account director is also very accommodating and available to connect.  What did you find most impressive about them? If you’re going to work with somebody and give them your money, you want them to treat your money like it’s theirs, and that’s what Fruition does for us. They stick to the strategic vision by seeing how they can help us achieve smart, scalable, and sustainable growth while treating our money like it’s theirs. Strategic alignment allows a relationship to turn into a partnership, and I was pleased to see this come to fruition. We began to understand the scope of some of the project we’d given them and the value of our investments. Are there any areas they could improve? Our industry is a little different than the traditional healthcare model. We also have regulatory and ethical government body restrictions and policies to consider. Fruition was able to adapt to these differences quickly, so I have no negative feedback. They’ve been accommodating of our unique leadership and executive teams, who always want to know costs related to lead generation and acquisition, understand the value of optimization, and see how we’re different from competitors. Any advice for potential customers? Leverage time in the discovery process, not only to understand how your business can interact with Fruition but also to determine how to build on the personal qualitative aspects of your business to align with Fruition. Having a good discovery process, setting expectations, and aligning with the vendor is very important so that you can realize the connection and have the vendor become a sustainable value-add champion for your business.  --- #### Digital Marketing for Salon Franchise **The Project** - Services: Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: May 2018 - Ongoing **Project Summary**: Fruition does digital marketing for a salon franchise. Services include geofencing, content and social ads creation, and campaign management. They assist in tasks related to QuickBook and Salesforce Pardot. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Director of Salon Operations, Salon Plaza - Industry: Retail - Client size: 5,001-10,000 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 1, 2019 **Feedback Summary**: Their work has increased social traffic and inbound phone calls. The well-rounded team maintains strong people and technical skills, enabling them to meet customer needs in many different areas. They take ownership of their work and care about long-term success, not just their financial gain. "“Fruition is very much in alignment with our values, and their services bar none.” " **BACKGROUND** Introduce your business and what you do there. I’m the director of salon operations at Salon Plaza. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? We brought on Fruition to ramp up our social media presence and community awareness. **SOLUTION** What was the scope of their involvement? Fruition provides digital marketing services. They set up all of our social ads and began geofencing. The team launched and continues to manage various campaigns. They focus on marketing different areas, such as where our need-based salons and grand openings are. Our teams collaborate on creating content for the ads. We often deliver the basics of what we want the ad to look like, and then Fruition puts their own twist on the content and finalizes it. Fruition assists in other areas as needed, including Salesforce Pardot and QuickBooks. What is the team composition? At the beginning of our work together, we just worked with two team members; now, we work with four. How did you come to work with Fruition? I was not a part of that process. However, we have a lot of partners out of Denver, where Fruition is based out of, so I think it was a referral. How much have you invested with them? I estimate that we spent $1,700 a month. What is the status of this engagement? Our work with Fruition began in May 2018, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Fruition has done a great deal for us. They’ve driven a lot of social traffic. We’ve also gotten more calls. How did Fruition perform from a project management standpoint? Fruition is very much in alignment with our values, and their services bar none. They always find a way to meet our needs, and they get the work done. They’re excellent to work with. I’d recommend them highly. We have weekly conference calls and also communicate via email and text. They send us reporting via email. We’ve built a strong relationship; we’re comfortable picking up the phone and calling them. What did you find most impressive about them? They have a very well-rounded team that assists us in a lot of different areas. It’s been a great partnership. Fruition’s behavior and how they work with clients makes it clear that they really care about the success of our company, not just making money. Are there any areas they could improve? I don’t. They should just keep doing what they’re doing. As they grow, they should never forget the little things they do to get to know people and their values. Any advice for potential customers? I would tell them to give Fruition an opportunity; they’ll be able to help grow their business. If they want to work with somebody with strong people and technical skills, I’d say Fruition is the company for them. --- #### Drupal Website Updates, Maintenance & Hosting for Museum **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Nov. 2018 - Ongoing **Project Summary**: Fruition updated a museum’s Drupal website and redesigned landing pages and the main navigation. They host and maintain the site, using wireframes provided by internal stakeholders to build out functionalities. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Director of Digital Media Services, The Strong National Museum of Play - Industry: Education - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 12, 2019 **Feedback Summary**: As Drupal experts, Fruition has executed projects much more quickly and efficiently than internal stakeholders were previously able to. Meanwhile, increased web traffic has been recorded on the redesigned landing pages. The team excels at managing expectations by communicating regularly. "“They follow through and make sure the job gets done to our satisfaction.” " **BACKGROUND** Introduce your business and what you do there. I’m the director of digital media services at The Strong National Museum of Play, a non-profit museum that serves families and children. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? As a nonprofit, we have limited resources, staff, and expertise. My company was looking for design and development services for our existing Drupal website. In the past, we’d only gotten halfway through updating the site’s look and feel. We were having trouble keeping up with the demands of stakeholders and internal clients that wanted website projects completed. **SOLUTION** What was the scope of their involvement? Fruition redesigned and updated our Drupal website, adding visuals and functionalities. One of the first projects we tackled was redesigning nearly every landing page and all of our main navigation. After a bit of time working with Fruition, we decided to have them host our website, as our existing server was outdated. They also continue to maintain the site. I’m responsible for communicating the museum’s needs to Fruition, so I put content, information, and goals into simple wireframes and pass those off to Fruition. They build out the functionalities that we need. What is the team composition? We primarily work with Erica (Lead Technical Project Manager, Fruition) and Steve (Developer, Fruition). Occasionally, we work with their designer or someone who is brought on to handle deployment or technical issues. Typically, though, it’s just Steve doing the development work, which is nice because he’s really gotten to know our needs, how the site functions, and what the site’s peculiarities are.   How did you come to work with Fruition? A couple of years ago, we were having some difficulties with the site and started to research what resources were out there for Drupal. We had a call with Fruition, and one of the people on the call was actually from Rochester. However, nothing materialized until about a year later, when we knew exactly what development we wanted to outsource. Based on the really good call we’d had with Fruition, we requested a quote from them. How much have you invested with them? We spend about $5,000 each month, plus a small hosting fee. What is the status of this engagement? Our work together began in November 2018, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Fruition’s Drupal expertise has enabled us to complete projects at a much faster rate than we did before. Their productivity has been very well received internally. Also, certain pages have experienced more web traffic. How did Fruition perform from a project management standpoint? Everything has gone smoothly. They’re very on top of it and respond quickly. Despite a three-hour time difference, we rarely have to wait long to hear back from them. We communicate through Fruition’s service desk, and we also have a phone call every other week with Erica. The regular communication makes it seem like they’re right there. What did you find most impressive about them? Their Drupal expertise is phenomenal. We’d struggled with a lack of internal Drupal knowledge, so being able to pass the work off to people who know this platform inside and out is really refreshing. Are there any areas they could improve? No, nothing comes to mind. It’s always a collaboration. Any advice for potential customers? Organization is key. Working with a third-party versus an in-house team is a different mindset. When someone is in-house, you can be a lot more fluid; however, with an outsourced team, you have a set number of hours per month, so staying organized, articulating what you want, and providing wireframes is helpful to both parties. The more specific you can get, the more efficient your time will be working with them. --- #### Web Dev & Digital Marketing for Airport **The Project** - Services: Web Development - Project size: $200,000 to $999,999 - Project length: Nov. 2016 - Ongoing **Project Summary**: Fruition maintains and develops an airport’s website. They led a site refresh and implemented new features, and they continue to revamp webpages. They also provide digital marketing services, including SEO. **Review Rating**: 4.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 0.0 - Willing to Refer: 5.0 **The Reviewer** Director of Digital Media, Ontario International Airport - Industry: Government - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 3, 2019 **Feedback Summary**: Fruition has helped digitalize the brand, turning a vision into reality. The website offers a uniquely interactive and modern user experience, differentiating it from other industry sites. Their agile methods and collaborative nature complement their professional management style. "“Fruition treats our brand as if it were their own.” " **BACKGROUND** Introduce your business and what you do there. I’m the director of digital media at Ontario International Airport in Southern California. I’m responsible for managing social media, the website, and all digital integrations. We have about 5.1 million passengers each year and host nine airlines that travel to 21 destinations. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? We hired Fruition to provide website support. **SOLUTION** What was the scope of their involvement? Fruition is our sole web agency, and they do everything from backend development to day-to-day maintenance. We collaborated on a website refresh, which Fruition began by analyzing data, UX audits and reports, and site usage. They continue to revamp high-traffic web pages, such as our parking page. We recently added a feature that allows customers to book parking in advance, and Fruition ensured that this was available on the site’s homepage and various other pages. Fruition added map and destination features to our site, enabling customers to click on a location to determine which airline can take them there. Fruition helped rolled out Spanish and Mandarin translations to accommodate our Belarussian and Chinese customers. They’ve helped make our brand more digital, and they provide SEO. The team updates our metadata ties and oversees our landing pages and search engine rankings. Fruition is in the discovery phase of building out our Internet. Our company has never had an internal employee Internet, and we’re looking forward to every team and department having their own site. What is the team composition? The primary team that we work with is Jonathan (VP of Digital Strategy, Fruition), Erica (Lead Technical Project Manager, Fruition), Tony (Service Desk Lead, Fruition), and Jon (Developer, Fruition). How did you come to work with Fruition? Fruition was already onboard when I joined my company, so I’m not sure how they were selected. How much have you invested with them? We’ve spent $150,000–$350,000 over the last fiscal year. What is the status of this engagement? My company obtained new leadership in November 2016, but Fruition was working with us before that. Our relationship is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The website refresh provides our customers with a friendlier user experience. Our concessions and destinations pages are more interactive and modern, which distinguishes our site from other airport websites. Fruition’s digital and SEO services have not only improved the customer experience but have also educated us internally on taking a more digital approach. Most airports don’t have a robust digital team like Fruition. How did Fruition perform from a project management standpoint? The Fruition team is agile, responsive, and collaborative. We try to have in-person meetings at least once a quarter; my team has traveled to Fruition’s office in Denver to have brainstorming sessions, and they’ve come to our office.  They’re very open to exchanging ideas and facilitating a back-and-forth partnership. We have one or two weekly calls and interact every day via email. For a few projects, Fruition has had to work with external vendors; for instance, to enable pre-book parking, they engaged with our parking contractor. They’re flexible and open to working with different parties. What did you find most impressive about them? Our relationship isn’t just transactional; Fruition is part of our team. Fruition treats our brand as if it were their own. We have an in-house graphic designer and photographer, but we don’t have the capacity to build the website. Because of Fruition, we’ve brought our vision to life. Are there any areas they could improve? No, there aren’t any that I can think of. Any advice for potential customers? Be as collaborative as possible and ensure that Fruition understands your brand. Having such a strong working relationship improves the quality of the work and can even expedite results. --- #### Web Dev, Design & Integration for E-Commerce Nutrition Site **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: June - Dec. 2018 **Project Summary**: Fruition rebuilt and integrated a WordPress blog site and Magento site. Services included front- and backend development, design, third-party integrations, a Magento version update, and user flow optimization. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Controller, SCB International, Inc. - Industry: Other industries - Review Type: Phone Interview - Verified **The Review** — May 31, 2019 **Feedback Summary**: Fruition boosted conversion rates and resolved an information overload problem. They facilitated a smooth project that met time and budget requirements. Their team was highly skilled and offered a range of expertise; in particular, the graphic designers were incredibly talented. "“It was evident that Fruition had experience managing complex, high-level projects.” " **BACKGROUND** Introduce your business and what you do there. I’m a controller at SCB International, Inc., an e-commerce company focused on nutritional products. I also oversee marketing and manage the website and IT.   **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? We had two main websites: a blog-based WordPress site and a Magento 1 e-commerce site. An inexperienced developer had poorly executed our most recent iteration in 2013. Custom core code modifications made the Magento 1 site prone to bugs and difficult to patch. Also, our blog site had thousands of articles and ineffective navigation, which was causing an information overload problem. By 2018, we had outdated graphics, bad visual layouts, poor performance on mobile browsers, and slow load times. Although we had high traffic on the blog site, our conversion rates on the e-commerce site were below the industry average. Finally, we knew Magento 1’s end of life date was 2020, so we wanted to update our site to Magento’s newer version. My company hired Fruition to help us with these challenges. **SOLUTION** What was the scope of their involvement? Fruition rebuilt our websites from scratch and integrated the two. They did front- and backend development and all of the design work. Initially, the team did mood boards, mock-ups, and theme redesign. Then, they used FishPig to integrate our WordPress and Magento sites. They also integrated all of the third-party modules that we needed in Magento, such as Mailchimp and Mandrill, ShipStation, and PayPal. They analyzed our user flow and made improvements based on a concept called progressive disclosure, so that information would be presented to users as needed instead of all at once. What is the team composition? Our main point of contact was Erica (Lead Technical Project Manager, Fruition). My team also worked with Chance (Technical Sales Engineer, Fruition) on backend development and Nathan (Senior UX Designer, Fruition) on frontend development. We engaged with a user flow expert and another web designer who helped with the layout, frontend, and graphics. How did you come to work with Fruition? Fruition happened to contact us when we were actively looking for a web developer. We liked their work and the fact that they had a full team of experts; we didn’t want just a one-person team working on such a major overhaul. After a few quote revisions, my company hired them. How much have you invested with them? The project cost around $100,000. What is the status of this engagement? We worked together from June–December 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We saw a 1% increase in the conversion rate, which brought us closer to the industry average. Fruition also resolved our information overload issue. How did Fruition perform from a project management standpoint? It was evident that Fruition had experience managing complex, high-level projects. Erica was one of the best project managers my team has worked with. She held weekly follow-up meetings, had a keen attention to detail, and was capable of solving unforeseen challenges. She was easily accessible via email or phone. Having a detailed quote that was representative of the work helped ensure that we adhered to the timeline and budget. What did you find most impressive about them? Their graphic designers were top-notch. They did such an excellent job with our website that we had them redesign our logo. Are there any areas they could improve? The only issue we ran into was Fruition’s lack of experience with our ERP system, Sage. However, they can’t know every system. They did great from project management and technical standpoints.   --- #### SEO & PPC for Colorado Hospitality Company **The Project** - Services: Pay Per Click, Search Engine Optimization - Project size: $50,000 to $199,999 - Project length: Sep. 2013 - Ongoing **Project Summary**: Fruition manages PPC, SEO, advertising, and social media campaigns to increase revenue. The team also creates content including blog posts. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Director of Sales & Marketing, Hospitality Company - Industry: Hospitality & leisure - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Nov 13, 2018 **Feedback Summary**: Social media outreach has increased engagement and the campaigns have doubled revenue in five years. Fruition is a cost-effective partner that works on concurrent projects in a timely manner. They proactively research industry trends to ensure the best results. ""We are very happy with our results to date." " **BACKGROUND** Please describe your company and your position there. I’m the director of sales and marketing for a guest property. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Fruition? We needed services for SEO, PPC, advertising, blog writing, and social media management. What were your goals for this project? We wanted to build out these platforms to increase revenue. **SOLUTION** How did you select this vendor? A PR agency recommended Fruition to our team. Describe the project in detail. Fruition built the platforms and has since managed our SEO, PPC, and advertising campaigns. Services also include social media management, content development, and blog writing. What was the team composition? We worked with a project manager who oversaw dedicated project leads for each target objective. **RESULTS & FEEDBACK** Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement? The property’s year-over-year revenue has increased 100% in five years. Our group’s overall revenue is up 50%. Our social media audience base has grown exponentially as well. How did the Fruition perform from a project management standpoint? They capably manage different projects simultaneously. The team is also cost-efficient and timely. What impresses you about the Fruition? They stay current with industry trends and always look for new ways to achieve growth. Are there any areas for improvement? There are always areas for improvement, but nothing worth noting stands out. We are very happy with our results to date. --- #### SEO & Web Dev for Healthcare Staffing Company **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: May 2016 - Ongoing **Project Summary**: Fruition provides long-term SEO/SEM and development work for a health staffing brochure site. They have helped to integrate third-party tools, increase conversions, and research market trends. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP Marketing, Healthcare Staffing Company - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 28, 2017 **Feedback Summary**: Organic traffic has increased by 87% year-over-year. Fruition is thoughtful, dedicated, and thorough. The team performed extra research in the industry to better provide content and create lasting solutions. They communicated frequently and were responsive.  ""They put in the effort to learn about what makes our industry unique." " **BACKGROUND** Introduce your business and what you do there. I am the VP of Marketing at a healthcare staffing company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? We had a website in place but needed help on various side-projects. Specifically, we wanted guidance on SEO, SEM, and web development. **SOLUTION** What was the scope of their involvement? Fruition worked on our simple WordPress brochure page, mainly focusing on SEO and SEM. They weren’t involved in the website’s original development, but they helped with content development and marketing, as well as with UX audits, bringing in recommendations around that. We use the brochure site to organize events, and they helped ensure it could integrate easily with other third-party tools like EventRight. It was a clear-cut project with a modest budget. We do not engage them for email marketing. What is the team dynamic? We have quarterly business reviews and receive everything I would expect from a top-tier agency. I have worked with the director of SEO, a project manager, two support individuals and a pay-per-click and SEM manager. There are five people supporting the account, but I only communicate directly with the account manager on a daily basis. How did you come to work with Fruition? I did some research, some with Clutch, and received referrals in town. We had already been engaged with an SEO agency, but I wasn’t satisfied with the results we were seeing for the budget. I got in touch with Fruition, and they seemed like a good fit. How much have you invested with them? We spend between $100,000 and $200,000 annually for their work. What is the status of this engagement? We started working with Fruition in May 2016. The relationship is ongoing. We’re in the process of developing another WordPress brochure site with Fruition since they met our expectations on the first one. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? It was a simple task, but Fruition exceeded our expectations on the web development project. Year-over-year, we saw an 87% increase in organic traffic compared with when we were working with the other SEO company. There are other metrics we look at, in terms of blog traffic and users generated from it. We’ve seen some good conversion increases from the recommendations they've made. How did Fruition perform from a project management standpoint? One of the things I look for in an agency is its internal workload, and whether or they communicate frequently. We can be high-maintenance at times, but Fruition is easy to get ahold of, and they work with us as much as we need in order to achieve what we want. They’ve always hit deadlines, for both the brochure site and content creation targets. I haven’t had any concerns in this sense. What did you find most impressive about them? One thing I appreciate about Fruition is that they aren’t afraid to learn about our industry. This was a challenge I laid out from the beginning since we’re in a unique industry, and only staff on a contract basis. They put in the effort to learn about what makes our industry unique, and what works for the different individuals we staff. We have targeted content that required hours of research, in addition to the time put into the main project. Are there any areas they could improve? They’ve done a good job on the PPC side of things, but I’d only rate them a 4.5/5 on it. For everything else, I’d give them a 5. --- #### Marketing Partner for Eye Care Center **The Project** - Services: Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: Mar. 2005 - Ongoing **Project Summary**: Fruition lends strategic guidance for digital and traditional marketing campaigns that promote a healthcare company. The team helps with rebranding, print collaterals, website updates, SEO, and paid search. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Marketing, Eye Care Center - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 28, 2017 **Feedback Summary**: Fruition technical expertise has led to dramatic results, as evident in the strong recall and search ranking of the brand. Fruition’s range of services is also impressive, which makes them ideal for clients looking for a one-stop marketing shop.  "“The idea that we have an all-encompassing team available to us is a strong attribute.”" **BACKGROUND** Introduce your business and what you do there. I am the director of marketing for an eye care center, which started in 1999 as a LASIK provider. After the first 15 years, we made the move to become an all-encompassing medical and surgical eye care provider, offering advanced treatments for glaucoma and cataracts. We are now positioned to become a national center of excellence and have started building regional centers of excellence with different brands and names across multiple US states.   **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? When the relationship started, our aim was to grow the business and achieve a recognizable brand in the community. We also needed to build a website that translated that same prominence in the market. We recently changed names. We kept our first name variant for a long time. However, we knew that it wasn’t our future, and we needed to expand its scope. We needed to figure out what brand name could take us from our old name to the new one, while still carrying the brand equity and highlight where we wanted to go. **SOLUTION** What was the scope of their involvement? Over time, Fruition has become an important partner for us. They have helped us in all facets of marketing, elevating our brand and positioning as well as strengthening our digital presence. They have updated the site several times over the years to meet changing behaviors of people online. For instance, mobile wasn’t a thing when we made the first version of the site. When it became bigger, Fruition helped make our page responsive and adapted it to the changing landscape. They’ve never been happy with the website and always see room for improvement. We constantly test new features and items in order to make it more effective. This is a powerful piece of our relationship with Fruition. In terms of more traditional marketing, Fruition has helped us with the design of internal and marketing print collateral and logos. We’ve had 4 versions of these materials as our name transitioned. They’ve helped update our brand and identity with each name change. There was always a large amount of research that went into the work beforehand. Fruition never delivered a logo because they thought it was pretty. There was always justification and data around how certain colors and fonts are relatable to our target audience. We need to be data-oriented in marketing, given the degree of softness in the industry. With Fruition, this is always in place when we are given change recommendations. Our current logo and branding identity were developed through Fruition’s input. Fruition put together a complete branding and identity package that showcased all the research they put behind the logo, font use, colors, and general branding. It is strong and has many subtle pieces with multiple underlying meanings. We embraced and stood behind it, turning it into a strong brand. We suffered during the transition period, but we now have a name that we can all be proud of.   Fruition also helped us fine-tune how we approached paid search campaigns. They made tests in order to determine the best return on investment. How did you come to work with Fruition? They were selected before my time with the company. I do know that we were both local companies, which definitely played into the decision. More likely, it had to do with Fruition’s expertise and ability to be a partner for us. We wanted to work with someone whom we know will be there for us and whose expertise we can trust. How much have you invested with Fruition? The cost has varied depending on the specific project over the years. Recently, we’ve paid $15,000 per month for Fruition’s services. What is the status of this engagement? We started working together in March 2015, and the engagement is still ongoing.  **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? I have to highlight the fact that people search for our brand more than they search for the general service we provide. This is a point of pride for me since it shows the value of our brand right there. Fruition was instrumental in helping us build that. When we were struggling with different names and what we could call ourselves, people were still calling us by our old name in the community. Now, I can tell that our current brand is strong by checking out our branded searches. Since 2016, I have been seeing increases in searches for our new name. People are mentioning us because we are a big player in the Denver market, and we have many reviews referencing us in the right way. Digital marketing is a huge factor in growing our site’s SEO [search engine optimization] value. The strengths we now have for our domain and brand surpass general category searches in our market. We have not only achieved this but managed to keep it, which is a difficult thing to do in the current changing digital landscape. I don’t have specific numbers for other metrics. I do know that our organic search, website, and overall traffic continue to grow on an annual basis. We have beaten last year’s numbers every year. When I looked at the recent numbers for 2017, I saw a 50% increase in traffic compared to 2016. We have a strong growth, much of which has to do with testing and working out the right messaging and campaigns. Fruition has done a great job of adapting to trends and whatever is happening with search. They keep our site relevant, strong, searchable, and lead-driving. The latter is a huge piece of our direct-to-consumer business, and the site has been constantly worked on to improve conversions. Fruition has even helped us attract a private equity investor, which enabled us to grow at an exponential speed and expand to different states. This happened through the work Fruition has provided over the years. How did Fruition perform from a project management standpoint? The communication has been stellar. I know that I’m a demanding client, but Fruition has always been available. We are attended to by multiple members of the team, and they listened to our ideas and suggestions. When we have brainstorming sessions together, it feels like Fruition is an extension of our team. I don’t think that one day goes by without contacting them, but we exchange emails as much as needed around pertinent projects. There would be weekly updates to help us keep track of projects. If we threw them a project that could affect a previous deadline, they would communicate that to us. We also have a monthly sit-down meeting to look at results. What did you find most impressive about Fruition? Fruition’s technical expertise stands out because they deliver results at the end of the day. When things need to be tweaked, they do so. This is the simplest but most effective way of assessing them. Secondly, the idea that we have an all-encompassing team available to us is a strong attribute. We don’t have to go to different agencies for different parts of our marketing. The fact that we could go to Fruition when our social media work started was a valuable thing to have. It’s hard to manage multiple partners and have everyone speaking to each other. If we can lean on one partnership for all of this, it will be ideal. Are there any areas Fruition could improve? I’m sure I’ve had constructive feedback for them at some point, but everything works well overall. --- #### Web Dev & Digital Marketing for Dental Support Company **The Project** - Services: Web Development - Project size: Confidential - Project length: Jan. 2015 - Ongoing **Project Summary**: Fruition has been involved from the beginning. They built an entirely new website with self-service functions, curated a social media presence, integrated brand collateral, and provided SEO and analytics. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Tru Family Dental - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 5, 2017 **Feedback Summary**: In an industry with very high conversion costs, Fruition has a tremendous ROI. The website they designed is sleek and user-friendly. The team is accessible any time, regardless of the time difference. They are a naturally organized group; they make collaboration straightforward. ""Everything we hoped and dreamed, Fruition has delivered, and they keep delivering as we continue to expand." " **BACKGROUND** Introduce your business and what you do there. I’m the CEO of Tru Family Dental, which is a practice support organization for dental offices. We provide back-office support to dental practices with whom we’ve affiliated. We have seven offices that are currently under our umbrella, and we provide operational, IT, marketing, and onboarding support. Pretty much everything that helps the office run smoothly, we handle on the backend - anything but the delivery of care. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? We needed to attract new patients and have a consistent presence online. **SOLUTION** What was the scope of their involvement? Fruition built out the entire website, from the page for Tru Family Dental to each individual practice location. We’re in different geographies, so there was the main site, and also one for the all the subs. We grow through affiliation, meaning we buy other offices. When we do that, we’ve got a model to get that practice up to speed pretty quickly. We have a professional photographer come by, drop those photos in, create the social media pages across Facebook, Twitter, Google+, etc., and then get off and rolling with a PPC campaign. We immediately start tracking our keyword SEO ranking across a span of 75 or more keywords, and then it’s off to the races. That’s how we put it all together out of the gate. Tru Family is three years old, and Fruition was here from the beginning. We had three or four offices at that time. Once we figured out the brand and everything, Fruition went out and built the website and all the pages. For any new office we acquire, it’s now a temple. You just change the city, location, photos, and team member information, and you drop it in. That helps us to scale efficiently. There’s a social media manager who spends time with us. We’ve got a dedicated development manager, and then a dedicated PPC manager. So, all those channels are handled; social, online, and then the PPC. Additionally, there’s a fourth team member who is a business manager, making sure we’re looking at our spend per patient acquisition online through different channels. That’s the whole package, and we get full access to everyone. We have to continually evolve, so as we change the way we monitor calls or new pieces of collateral going out either in practice or mail, Fruition is there, helping to design and set up the correct analytics behind it. Once we send it out and capture data, they review that.   We really wanted to have a lot of access to data from a dynamic number insertion perspective, with the different properties we have. That technology is in there. We’re able to pull reviews from our individual Google+ pages to the web chat automatically with a plugin. We have a practice management software that we use. As a medical provider, there’s insurance, billing, all these other things that are connected together. That captures the patient information once they come. The leads are directed to a call center. We’ve actually built a plugin into the website to allow patients to complete their health history online versus having to print out the papers and then scan it. Those are some of the little bits and pieces in terms of tech that’s placed in. How did you come to work with Fruition? I’ve known of Fruition for a period of time through friends. I knew of their experience in multi-unit health care marketing. Once we got this thing off the ground, I wanted to reach out to them early. I wanted to make sure we were getting a provider that knew what they were doing in multi-unit health care. How much have you invested with Fruition? When I look at what I spend with them for support, ongoing SEO monitoring, and development, then what my PPC spend is, we’re best-in-class for our industry. I know what our industry dynamics are for the cost to get a patient in the chair, and the ROI is favorable to a high degree. What is the status of this engagement? We started working together around January of 2015, and our relationship is ongoing. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? The volume and year-over-year growth have increased. All the metrics are exceptional. Our site is clean, elegant, and responsive. Everything we hoped and dreamed, Fruition has delivered, and they keep delivering as we continue to expand. I’ve never any issues with the reliability and functionality of the website. My cost to get a patient in the practice is less than the industry average. One practice we affiliated with used to see one or two new patients a month. They now see 20 to 30 new patients a month. How did Fruition perform from a project management standpoint? There haven’t been any problems with the time zone difference or getting in touch with them. They’re accessible by phone, email, and Skype. They have an emergency support number, and it’s all good to go. What did you find most impressive about Fruition? Across the board, they’re really committed to the organization. I have an office that’s going to go live in June, and we got billed in May for it. I sent an email to the billing department at Fruition, and a minute later it comes back with that invoice change, no questions asked. I’ve tried to fight other vendors on stuff, and I get nowhere with them. They’re very much client-facing, and whenever I have a question on an invoice, they get it done immediately. With all my other vendors, it’s like I’m trying to pull teeth, no pun intended. Are there any areas Fruition could improve? I know they’re working on building some business intelligence tools that will drive more reporting data. You can get anything you want now, but version 2.0 is going to be interesting, once they get a BI tool in there that populates and pushes. --- #### SEO for eCommerce Company **The Project** - Services: Search Engine Optimization - Project size: $50,000 to $199,999 - Project length: Aug. 2016 - Ongoing **Project Summary**: Working from a basic outline, Fruition developed custom SEO services and guidance for optimized marketing performance in key areas of online presence. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, SMB Sales - Industry: Retail - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Feb 13, 2017 **Feedback Summary**: Fruition’s efforts have created continued positive results. They demonstrated immense technical skill and perfect implementation, all with hands-off independence and friendly staff. ""They continue to show us results that blow my mind." " **BACKGROUND** Introduce your business and what you do there. I have been the owner of SMB Sales Inc. since 2002, and we are located in Sumner, WA. I oversee all aspects of our online businesses, including buying, selling, and web management. We run two e-commerce sites. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? We needed an SEO friendly website and a clear, concise direction on how to implement and retain an SEO strategy. **SOLUTION** What was the scope of their involvement? I gave them a basic outline of what I needed. Fruition took it from there. I knew we needed help with respect to a decline in organic SEO. I had no idea how deep the problem was until Fruition brought it all to my attention. They saved us! How did you come to work with Fruition? Fruition was a reference I received from a trusted source. How much have you invested with Fruition? It is in the $50,000-$200,000 range. What is the status of this engagement? We have been with Fruition for about 6 months, and I plan to retain them for as long as they will have me. Since SEO is constantly changing with Google algorithm changes, it is absolutely necessary for us to have a company of people that has this knowledge as Fruition does.   **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? Over the past 6 months, we are going nowhere but up!  We see detailed positive results on a continual basis. Their focus on improving our business is second to none. Only a business owner themselves would have more focus and dedication. I'm also absolutely blown away by their technical skill and the ease in which they implement it. It's almost hands-off, which is exactly what I wanted. Don't get me wrong; you can be as involved as you want and learn everything they do. I just needed someone to take the bull by the horns and run it for me, and that is exactly what they did.   How did Fruition perform in terms of project management? They performed perfectly. What did you find most impressive about Fruition? They first impressed me with their consistent ability to work unsupervised. I gave a general direction, and they ran with it. They continue to show us results that blow my mind; I just get to sit back and write a check once a month. It could not be easier. Are there any areas where Fruition could improve? No improvement would be possible. They really are exceeding any expectations I had, especially Courtney; she is amazing! --- #### Web Design & SEO for Contact Center Provider **The Project** - Services: Search Engine Optimization - Project size: $50,000 to $199,999 - Project length: Mar. 2016 - Ongoing **Project Summary**: Fruition designed a new website, created some custom artwork for it, and improved its SEO. Now, Fruition provides ongoing social media management for the client's profiles. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, Interactive Engineering Consortium - Industry: Telecommunications - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 23, 2017 **Feedback Summary**: It is still too early to gauge revenue increases, but the client has certainly seen a traffic increase due to Fruition's work. Fruition was particularly praised for its energetic team and willingness to learn more about the client's industry. ""They feel very much like an extension and not just a vendor." " **BACKGROUND** Introduce your business and what you do there. We’re a small software reseller. We resell contact center solutions for Interactive Intelligence. They’re a company based out of Indiana recently acquired by Genesys Technologies. I’m the owner of the company. We’ve got 5 employees, and we do everything when it comes to Interactive Intelligence products—from sales, to support, to custom development, implementation, and training. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? We always came up short on our new logo sales piece, so we went to Fruition to help with marketability and branding in order to win new business. **SOLUTION** What was the scope of their involvement? Overall, we wanted them to give us a full marketing identity which we never had before. So, Fruition wrote a new web page for us. They had some quiz-type of content asking questions, with automatic quotes being generated. Fruition also developed new artwork for us, spent some time looking at our competitors, and worked out our SEO [search engine optimization] to help us come out on the top of search lists.That was phase 1. Phase 2 was a long-term retention where we managed our social profiles. They’ve got a few folks dedicated to us. Fruition is dedicated to us for about 20 to 30 hours a month, and they always look for better ways to write articles for us, promote different sections of our site, or make updates to things because it’s a really fast changing environment that we’re working in. How did you come to work with Fruition? I think I just googled “marketing agencies” in Denver. I visited them and one other organization. We went and did a preliminary meeting with each and asked them to give a high-level estimate budget on website redesign and rebuild project. The other company was more than twice the cost estimate of Fruition. The Fruition team seemed a little more current, certainly faster, and more dynamic. They fit better with us. How much have you invested with Fruition? If I remember right, I think we were around $30,000 for phase 1. The monthly retainer has been $3,000 a month. What is the status of this engagement? We started working together in March 2016. We have a monthly recurring engagement where there is a social media calendar built out for the next 6 months with posts, articles, and blogs that they’re going to publish for us. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? They didn’t know anything about contact centers when we hired them, and now they’re writing articles where it sounds as if they have been in it for 20 years. They are doing a great job of becoming experts in the space. They’ve done everything we’ve asked of them, but it takes a long time to actually start seeing the results. We’ve only had the website up for 5 months now, and the social component has only been about a month in, so we haven’t seen any real uptick in new business, but we have seen a lot of uptick in traffic. There is no hard bottom line, but that’s to be expected at this point. To a larger extent, what we were looking for in this first phase was to give our customers a place to go where they can validate who we are and what we provide. How did Fruition perform from a project management standpoint? Overall, I think I did a pretty good job. I’m more of a developer by nature. So once the project manager connected me with the development resources, she got out of the way, which worked for all the people that were involved except for her. She was left out a little bit, but she stayed on top of it. She made sure we hit our dates. What did you most impressive about Fruition? I really dig the team spirit. Everybody that worked on our project was energized about being a part of it. They were excited to be working on our stuff. They’ve always been complimentary of how we all work together. It’s been a nice group to work with. They feel very much like an extension and not just a vendor. Are there any areas Fruition could improve? Not really. Like I said, Fruition hit every mark we asked them to. Everything has gone really well. Fruition met all their timelines and hit all their deliverables. Fruition continues to do good at writing and are becoming experts in the space. I’ve been thoroughly impressed with how quickly they’ve adopted our technology and learned how to communicate on our level for being in a space they have never worked in before. What tips or recommendations could you share that might increase the likelihood of success with Fruition? The only thing I can say is that it’s a customer’s nature to be scrutinous of a contract and to look for how they're going to come out on the short end of the stick with this type of arrangement. I didn’t do that with Fruition, and they have proven to me that I never needed to. They just did a really good job. We all had a gentlemen’s agreement on the things that were loosely worded. We agreed to figure out a good path to make sure everybody was happy here, and we absolutely did that. Once the project team got rolling, nobody ever went back to the contract and said, “I don’t see this or that in there.” That never happened. To trust them is my biggest piece of advice. If you’re going to hire them, go ahead and put your trust in them. --- #### Web Design for City of Ontario **The Project** - Services: Web Design - Project size: $50,000 to $199,999 - Project length: Feb. - June 2015 **Project Summary**: Fruition offered web development services and content management solutions for a city government’s web presence. Security and quality content were key aspects of their work. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** IT Operations Manager, City of Ontario - Industry: Government - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 20, 2017 **Feedback Summary**: Fruition proved capable of providing technical solutions such as pre-loaded events banners. They offered strong customer service and area expertise. ""Very knowledgeable staff that knows the various tools they use." " **BACKGROUND** Introduce your business and what you do there. The City of Ontario is a local government in Southern California. I am the IT Operations Director that oversees the website development for the city. Fruition has been a partner since 2012 and helps the city develop a new website on the Drupal platform. Most recently there were tasked with the development of a new Ontario International Airport website. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Fruition? The city was tired of its restricted content management system and old website design. Fruition utilized open source tools to develop the city website. They tailored the content management process to exactly fit our business process. We eliminated the annual support agreement and only engage Fruition when we need there support. This model has work successfully to keep costs low and not sacrifice support or capabilities. **SOLUTION** What was the scope of their involvement? Fruition provided website design and development services to the City of Ontario. The goal of these services is to move the websites to a new server and content management system that will facilitate website updates, improve security, and provide an improved long-term solution to the city. The website would also be responsive and be optimized for mobile devices. Fruition was contracted to deliver a new city website as well as several other smaller sites utilizing open source content management systems. How did you come to work with Fruition? We had first been introduced to Fruition as part of the SetONTFree Airport campaign. They were the site builders. We had such a great experience working with them and their open source tools we decided to include them in the RFP for a new City of Ontario website and Intranet redesign. How much have you invested with Fruition? $50,000-$200,000. What is the status of the engagement? Our project lasted from February to June 2015. Fruition is still a great partner to work with and has helped the city on many of its website projects. Most recently they have built the flyontario.com website for the Ontario International Airport. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? The best demonstration of the success we have had with Fruition is our city website www.ontarioca.gov. The focus of the site was to quickly provide the information needed by our residents and the business community. We have also been able to add small enhancements to the site with the help of Fruition. For example, the homepage banners can be scheduled like events. This allows us to pre-load banners for upcoming holidays and events which make the site seem more dynamic. How did Fruition perform in terms of project management? They did great by keeping us on schedule but at the same time allowing us to make adjustments that fit our objectives. What did you find most impressive about Fruition? Very knowledgeable staff that knows the various tools they use. Great customer service. Are there any areas where Fruition could improve? Thus far, we have already made the necessary changes to improve our relationship. I can’t think of a specific area, but technology is ever changing, so it would be good for them to keep up with it. What tips or recommendations could you share that might increase the likelihood of success with Fruition? The Fruition team we found was very bright and talented. Websites are very visual, and it helps both them and their customers to show them examples of what you want. Words sometimes don’t describe the look you're trying to achieve. --- #### Digital Marketing Consulting for Insurance Service **The Project** - Services: Other Digital Marketing - Project size: $200,000 to $999,999 - Project length: Jan. 2013 - Ongoing **Project Summary**: Fruition serves as a consultating and strategic digital marketing partner. They provide SEO, conversion testing, keyword bidding, content creation, analytics, and site development. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sr. Integrated Marketing Manager, Insurance Quotes - Industry: Business services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — May 12, 2015 **Feedback Summary**: After one year of optimization, the company's top site ranks within the top 3 positions for 48% and on the first page for 85% of its targeted keywords. Fruition impresses with their trustworthiness, collaborative approach, and thorough knowledge of best practices.  ""They're always very interested in the business and understanding our goals."" **BACKGROUND** Please describe your organization. My company is an authoritative insurance comparison-shopping site for consumers and the premier customer acquisition platform for insurance agents and carriers. Our mission is to demystify the insurance shopping experience, so that shoppers can simply and easily find the coverage that's right for them, and providers can inform, educate, and secure new customers through a marketplace that's comprehensive and trusted. What is your role and responsibilities? I'm the senior integrated marketing manager. My responsibilities include developing, implementing, and measuring strategic multi-platform marketing campaigns for the B2B side of our organization. **OPPORTUNITY / CHALLENGE** What was your goal for working with Fruition? We brought them on board as a consulting and strategic partner. We were looking for them to provide insight as well as an executional resource for us to support our digital marketing growth. **SOLUTION** Please describe the scope of their work. They act as a consultant in SEO [search engine optimization], on-page optimization, conversion testing, strategy, paid search, keyword bidding, content creation, and linked building, helping us understand industry best practices and gaining a better view of performance reporting to achieve maximum returns on our marketing activity. Additionally, they've supported our vision to run unique contests and promotions to reach agents that we hadn't talked with previously and provide fun activities for our active agents by developing microsites for March Madness and NFL fantasy brackets. What was your process for selecting Fruition with which to work? We chose them because of their vast experience. They're a boutique agency, so from the beginning we felt like a valued client.  Their CEO always has taken a personal interest in meeting with us and sharing. They've always displayed a keen understanding to our business and our goals. We've got the feeling that they're willing to go to the extra length to help us grow our bottom line. Can you give a sense of the size of the initiative in dollar terms or a personnel work-hour figure? It is a rolling annual contract worth north of $100,000 When was the work completed? It's ongoing. They started working with the B2B [business-to-business] back in mid-2013. They recently expanded their role to support the consumer side of the business. **RESULTS & FEEDBACK** Do you have any statistics or metrics to track improvement from the project? Before we brought Fruition on board our #1 branded B2B website ranked organically on the top 3 Google search positions for only 4% of our top 84 keywords.  After a year of work on optimizing our site structure and content, that number had increased to 48%. Additionally, we’ve been able to rank organically on the first page of results for 85% of our tracked keywords compared to 41% when we started working with Fruition. Are you satisfied with their performance? Yes. They have really helped us understand best practices and Google algorithm changes and all the recommendations they've made to us have been predicated on that.  Is there anything unique or special about Fruition that really makes them stand out compared to other business partners? The personal interest that they display is unique. They're always very interested in our business and understanding our goals. It's not just coming to the table with "here is what you should do."  They have always been interested to understand where we're trying to take the business and then be able to make their recommendations based on that. They've also been a great source to be able to bounce ideas off of. That's something that has sometimes been a challenge for us being a small marketing team.  They are also very concerned with ensuring that we understand all the steps they are taking to help us, passing that learning on to us rather than holding processes and insights close to their chest. What advice would you give to future clients of theirs? I would say if you're looking for an agency with a high level of integrity and aptitude for the evolving digital marketing industry, that's Fruition. They've been a real valued partner in our strategic marketing decision. We rely on their expertise and professionalism to stay ahead of the competition. Personally, I would recommend them to anyone who is looking for that type of partner in their digital marketing success. Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently? Any obstacle that we've encountered with our relationship so far, they've been able to work with us overcome. Any conflicts are identified early in the process.  --- #### Digital Marketing for Financial Services Company **The Project** - Services: Other Digital Marketing - Project size: $50,000 to $199,999 - Project length: **Project Summary**: Fruition provides PPC campaign and organic search services for a financial firm. The goal is to increase customer visibility and page rankings within the industry. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Financial Media Group - Industry: Financial services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 21, 2015 **Feedback Summary**: Fruition consistently exceeds expectations, delivering significantly improved metrics and regularly reporting on measurable results. The team's dedicated work ethic, engaging communication, and creative approach ensure exceptional solutions.  ""They over delivered. That’s rare. They are extremely good at what they do."" **BACKGROUND** Please describe your organization. We are a database company. We collect and refine data from the financial industry, specifically the securities firms and advisors that work within the marketplace. We do a lot of data analytics. What is your role and responsibilities? I’m the CEO. I oversee business operations and development projects when it comes to development of new technologies and software and things like that. **OPPORTUNITY / CHALLENGE** What was your goal for working with Fruition? Originally, our goal was to increase our page ranking within our target industry. We have strong competition, and we saw they were ranking higher than we were. We wanted to increase our visibility when our target audience and clients are searching for the types of services we provide. **SOLUTION** Please describe the scope of their work. They were very clear with us regarding the timeline it would take to achieve our objective. They made a plan with us early on to introduce a more aggressive PPC [pay-per-click] program. The ultimate goal was to move away from that and rely on the organic search traffic to take over. We’re one year in, and we’ve been able to do that. We recently eliminated the PPC advertising and moved entirely to organic search work. What was your process for selecting Fruition with which to work? I did research and talked to a few firms. One of the reasons that I selected Fruition is that I knew Jen [LaFlam, business development employee at Fruition] from a previous position. It gives you a higher level of comfort when you have that personal relationship. That was a factor for us. The personal relationship wasn’t the main reason we hired them, but it was a factor. All SEO [search engine optimization] firms claim to be able to accomplish the same things. It’s hard to discern whether they are able to deliver or not. Can you give a sense of the size of the initiative in dollar terms or a personnel work-hour figure? It was slightly more than $50,000 for the year When was the work completed? It’s ongoing work. **RESULTS & FEEDBACK** Do you have any statistics or metrics to track improvement from the project? I do a monthly review with them. They run through the Google analytics and all the primary ISPs [Internet service providers] to show us the tangible results they are able to produce. We’re looking at month-over-month and year-over-year increases. I don’t have the hard statistics, but I’ll tell you in a general sense that we see month-on-month progress – movement up the page for all the key areas we’re focused on.  We have defined progress that we are able to track monthly and weekly. That’s important when you’re making this kind of investment. We’re tracking cost per lead and how many leads we’re generating. That requires internal setup. We have leads coming in many forms: the phone, website, and filling out our contact form. There’s a number of avenues how they found their way to us. You want to be able to know if the dollars are well spent. It is easy for us now to see where our leads are coming from. Are you satisfied with their performance? They met every objective we’ve given them. They by far surpassed my expectations. They over delivered. That’s rare. They are extremely good at what they do. Is there anything unique or special about Fruition that really makes them stand out compared to other business partners? I was pleasantly surprised at how they have remained highly engaged with us. They will keep us on task. They never lose focus. They’re constantly working behind the scenes. They took on making changes to the website. They will post content and make edits for us. I’ve been very pleased with the overall level of service with these guys. They’re not “sell you and forget you.” What advice would you give to future clients of theirs? I would say be prepared for the fact that they do a tremendous amount of the heavy lifting and work. It’s a cooperative effort. It’s going to take work on your part, too. You still have to guide them to what your clients are interested in. They’ll prod you. Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently? That’s a tough one. I would be hard pressed to find an area of criticism. They are extremely diligent. I think it’s the nature of the business. It’s ingrained in them to be constantly on the ball. --- #### Online Scheduling Company SEO **The Project** - Services: Search Engine Optimization - Project size: Confidential - Project length: Oct. 2014 - Ongoing **Project Summary**: Fruition fixed bad link-building and removed a Google manual audit penalty from a large site. They contacted webmasters, reviewed platform files, and ensured best practices. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Marketing, AppointmentPlus - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 16, 2015 **Feedback Summary**: Fruition successfully removed the manual audit penalty within ninety days. The agency was flexible, technically skilled, and willing to implement a range of strategies. Their dynamic, comprehensive approach to SEO achieved profitable results. ""They were flexible and open enough to accept change in process management and flow."" **BACKGROUND** Please describe your company. We are AppointmentPlus, an online scheduling software. We’ve been around since 2001, helping businesses, franchises, and Fortune 500 companies that have complex scheduling needs. Our platform automates a lot of that process for them, resulting in up to a 70 percent reduction of no-shows. Our software handles any type of appointment. We have about 89 employees right now, and we’re projected to have another 70 in 2015. We’re located in Scottsdale, Arizona. What are your role and responsibilities? I am the vice president of global marketing. **OPPORTUNITY / CHALLENGE** What was your goal in working with Fruition? In August 2013, we had a manual audit penalty from Google, which was placed on us because of some bad link-building practices of previous SEO [search engine optimization] companies. Our website is around 600-plus pages, and we have only one developer, so it takes a lot of time to remove those links. We went through three different SEO firms trying to get them removed, and we had internal Google link parties trying to remove them as well. Nothing worked until we connected with Fruition. They were able to remove the Google link manual audit penalty from us in less than 90 days. **SOLUTION** Please describe the scope of their work. The specific scope was to go back and contact all of the webmasters that were linking back to us, to go through all of our Google website platform files using Google webmaster tools, and then to make sure they’re having the files edited properly. The hope was that when Google did the reconsideration, it could be done quickly. What was your process in selecting Fruition with which to work? Our CEO met Fruition’s business development manager at an industry event they were both attending. Since I’d already been through three different SEO companies, I knew exactly what I was looking for. I gave Fruition’s team about four months to see what they were able to produce. Can you provide a ballpark dollar figure for the size of the work that they’ve done for you? We pay a retainer of $3,000 a month to Fruition. When did you start working with them and is the relationship ongoing? We started working with Fruition in October 2014, and we are still working with them. We’ve expanded the contract to include paid media and social networking services. Soon, I’ll be adding their public relations and possibly their reputation management services. **RESULTS & FEEDBACK** Do you have any statistics, metrics, or general feedback from the project? I enjoy working with them because they are open to change. My background is in direct response marketing, and there’s a particular way I like to do things, or have processes and frameworks laid out. They were 100 percent open to trying to figure out a way to make things happen. For example, while they were working on removing the Google penalty, I also needed to have another website built. So, within that first engagement, they were open to helping me create a WordPress website from scratch, and then their designers helped create our new mascot. They found a designer outside of their company and set up the contract for me. They managed that whole process, so I didn’t have to do anything and had only one bill to pay. That was a sign of their flexibility, and one of the main reasons I continue to use them today. Is there anything unique about Fruition that really makes them stand out compared to other companies? They take a holistic approach to SEO. They know it’s more than just changing keywords and meta descriptions. They have good article and content writers. They also have a strategy and a plan laid out to increase engagement. They were flexible and open enough to accept change in process management and flow. I think that our communication has been evolving. I appreciate how they started the engagement, and now we communicate with them daily. They’re like an extension of our own marketing team. What advice would you give a future client of theirs? I would recommend that clients make sure they have their deliverables and requirements lined out before contacting them. Doing your due diligence before connecting with anybody is crucial. --- #### Magento Implementation Tailor Made Products, Inc **The Project** - Services: E-Commerce Development - Project size: $10,000 to $49,999 - Project length: Jan. 2013 - Ongoing **Project Summary**: Fruition collaborated on the development, design, and deployment of an e-commerce branding website, offering a range of creative options. The team continues to provide maintenance and SEO services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** National Sales Director, Tailor Made Products, Inc. - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 10, 2015 **Feedback Summary**: E-commerce business has grown sevenfold since 2013, with a dramatic increase in traffic and conversions. Fruition’s ongoing optimization work has ranked the website highly in keywords and organic search results. The team is responsive, flexible, and provides valuable recommendations. ""They’re good at bringing new things to our attention to stay on top of what’s going on in the industry."" **BACKGROUND** Please describe your company. We are a privately held manufacturing and sourcing firm in the housewares industry. We have national brands, which are kitchen tools. One is real tools for kids, and the other is an adult fruit and vegetable prep line. We also do a line of private label kitchen utensils, like spoons and spatulas, for national retailers as well. We have another branded program, which is a racking system for five-gallon water bottles that we sell to the water trade and to water customers. What is your position? I’m the national sales director. **OPPORTUNITY / CHALLENGE** Could you describe the business challenge that you were trying to address when you first approached Fruition? We had one brand at the time, and we had a website up, but it was developed in-house and wasn’t what the brand needed to grow. We wanted to design a first-class site from the ground up. We wanted to be able to get the brand name out in a big way and have a very user-friendly e-commerce site. We wanted to sell product as well as inform, and we wanted to hire an expert to do that instead of trying to do it in-house half-baked. **SOLUTION** Could you describe the actual scope of work assigned to them? It was a true collaborative effort. We came in with certain ideas on what we wanted the site to do, a little bit on how we wanted it to look. Then, we kind of threw it out to them from the creative side and asked them to show us what it could be. They gave us some ideas to pick from, and we collaborated from that point on. They were involved in all aspects of the development, design, and deployment. How did you come to choose Fruition as your partner? Our CEO at the time was attending a conference and ran into Jonathan Mills [Fruition's director of business development]. They struck up a conversation, and Jonathan was pitching Fruition and what they could bring to the party. Our CEO found it very interesting, and we started the process. We did our due diligence and searched for different firms, narrowed it down to a couple, did our interviewing, and ended up with Fruition at the end of the day. Can you provide a ballpark dollar figure for the size of the work that they’ve done for you? It was about $20,000 to $25,000 per website. What is the status of the project? We’ve been working with them for two years now, and the relationship is ongoing. **RESULTS & FEEDBACK** In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance? Our e-commerce business has grown sevenfold last year versus calendar year 2013. We’re getting the traffic and conversions we wanted. In terms of keyword searches and where this brand turns up in organic search results, it’s been extremely high. That’s due in a large part to the design of the site, content of the site, and the ongoing optimization done by Fruition. Right before site launch, they worked around the clock and did whatever they needed to do to get it done. They're really responsive. We needed a meeting, and they found time for the meeting. They’ve always been flexible like that, which is greatly appreciated. When working with Fruition, is there anything that you would consider unique about their strategic approach or development methodology that distinguish them from other vendors? They were extremely patient, extremely understanding, and very easy to work with. They’re always good at bringing new things to our attention, and stay on top of what’s going on in the industry. In that sense, they’ve always been able to offer us great recommendations on how we can improve our online presence as a whole. In retrospect, are there areas in which you think they could improve as a service provider? We got used to a certain level of response time, and as Fruition’s business has picked up, that’s been a little tougher. It’s not really a problem; it’s just a little longer. We’re hoping that they won’t simply outgrow us. What advice, if any, would you give a future client of theirs? Be open and collaborative. Jonathan and his team are really good about offering a different point of view. They’re really good at presenting alternative visions of different aspects of development. They can really streamline the development process, but you have to come to the table with an open mind. --- #### Web Dev & SEO for Pet Door Manufacturer **The Project** - Services: Search Engine Optimization, Web Design, Web Development - Project size: $200,000 to $999,999 - Project length: Feb. 2022 - Ongoing **Project Summary**: Fruition has helped a pet door company develop a website with a separate wholesale and retail checkout page. In addition, the team has built various subsites and provides SEO services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Hale Pet Door LLC - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Nov 27, 2023 **Feedback Summary**: To the client's delight, Fruition has delivered the project on time and within budget. The team institutes a smooth workflow by being responsive to the client's needs and working flexibly to accommodate any change requests. Moreover, their transparent approach and work ethic have stood out. ""Their honesty, integrity, and effort have been impressive."" **BACKGROUND** Please describe your company and position.I am an Executive of Hale Pet Door, LLCDescribe what your company does in a single sentence.We manufacture, wholesale and retail high end petdoors. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Fruition to accomplish?Buiding a new WebsiteBetter SEOIntegration with related websites **SOLUTION** How did you find Fruition?ReferralWhy did you select Fruition over others?High ratingsClose to my geographic locationPricing fit our budgetGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from Fruition were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Very large website built from the ground up in addition to separate wholesale and retail checkouts and many sub websites. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Fruition stayed under budget and completed project without delays.Describe their project management. Did they deliver items on time? How did they respond to your needs?Fruition was very responsive and receptive to all changes that we made midway through project. They still finished project on time and under budget. They delivered a quality product and have been there to help with any and all bugs as per their warranteeWhat was your primary form of communication with Fruition?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their honesty, integrity, and effort have been impressive.Are there any areas for improvement or something Fruition could have done differently?None --- ## Portfolio & Awards ### E-470 Website Design & Development E-470 is the toll operator for Denver’s eastern highway that connects North Thornton at I-25, Denver International Airport (DIA), East Aurora, and South-Denver in Centennial at I-25. E-470 came to us with a goal of fully revamping their consumer-facing website, e470.com. The site needed a full revamp of both its visual design and its navigation system. We engaged with E-470 in a full discovery & site assessment which resulted in a full overhaul of the site’s information architecture, new wireframes of their key landing pages, and a full redesign & updated design system for the entire site. The website development was completed using WordPress as the CMS. ### CropKing E-Commerce Website Redesign & Development CropKing Incorporated is a manufacturer and supplier of premium greenhouse, hydroponics systems, and growing supplies for customers across North America and Europe. They also offer a lot of materials and training to help growers succeed. With their previous sites looking and feeling very dated and lacking in good UI/UX, and their software needing some major improvements, CropKing came to us with a need to redesign the website and build it on a new e-commerce system that would support their growing business. Our process: Design and technical discovery Updated navigation system and information architecture Wireframes, moodboards, concepts, and mockups Reimagined branding across the site New site build on Drupal 9 w/ Drupal Commerce Additional notes: Integration for order processing with QuickBooks Full e-commerce using Drupal Commerce on Drupal 9 Additional hosting and maintenance services by our team ### CEMCO Steel Website Design & Development CEMCO is a Denver-based manufacturing company for steel framing, metal lath, and specialty products and accessories that are used in major architectural projects across the United States. CEMCO approached Fruition with an extremely dated website that had major usability issues and an overly complicated navigation system for users to access information about their products and services. Through an extensive website discovery and assessment project we were able to help define a better user journey and information architecture for the site, we provided updated wireframes for the homepage and major landing pages, created a new part finder and submittal tool, and created a new design system for the site. In the end, these deliverables were all used to create a new website on the WordPress CMS for the CEMCO team. ### US Department of Energy - nrel.gov Drupal Development ### Ontario International Airport- flyontario.com  Drupal Website Redesign, Maintenance, and Hosting. ### CSU Global - csuglobal.edu SEO ### Tru Family Dental - trufamilydental.com WordPress Redesign + Local SEO ### Dependable Cleaners Website Redesign, WordPress Development, and Marketing Projects ### National Corporate Housing- nationalcorporatehousing.com Drupal Website Redesign + Digital Marketing. ### City of Ontario - ontarioca.gov Drupal 8 Website Redesign ### Kaneka Nutrients - ubiquinol.org Drupal Redesign, Web Maintenance, SEO, and Hosting ### Frame Destination - framedestination.com Magento 2 Website Redesign ### Colorado Attorney General Website Redesign & WordPress Development Project ### Liver Doctor Website Redesign, Logo Design, & Development Project on Magento 2. Additionally host and provide ongoing maintenance support. ### CASA - Court Appointed Special Advocates Non-Profit Organization Design & Development ### Binder USA Binder USA ### KO Sports, Inc. Website Redesign & WordPress Development Project + Hosting ### Black Swift Group Website Redesign & WordPress Development Project ### Tailor Made Products - curiouschef.com Magento Website Redesign + Digital Marketing ### American Golf - golfzing.com Drupal Development and Hosting ### Project with Google ### Project with Coloradobiz ### Project with clazyuranch ### Project with American Golf ### Project with Builtincolorado ### The Strong Museum of Play - Redesign & Development The Strong National Museum of Play is an amazing museum in Rochester, NY that collects and shares everything 'play'. From board games and video games to pinball machines and toys, their collections cover the vast history of child and adult entertainment in interactive exhibits throughout the museum. In need of a new CMS and a unified brand, voice, and feel across their various web properties, The Strong engaged with Fruition to redesign and develop their site.Our process: Design and technical discovery Mood boards and design Updated sitemap and information architecture Development on WordPress Other goals: Combined multiple web properties into a single CMS to provide easier content management and a cohesive frontend experience Greatly simplified how information was stored in the new WordPress website, giving the client more control over updates and changes to the site Component-based design and development approach allows The Strong to create new pages and layouts using simple editing tools New and improved 'Video Game History Timeline', which was a lot of fun to work on ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_full_service_digital_company_colorado_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_wordpress_developers_denver_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_ppc_company_colorado_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_web_developers_colorado_2026.svg) ### Industry Recognitions - Women Owned Small Business (WOSB) - Denver Business Journal - Best Places to Work - Best SEO Companies - SEO Blog - Top SEO Agencies in Denver - Best Digital Marketing Agencies in Denver - Best of Colorado Business Choice - INC 5000 America's Fastest-Growing Private Companies ## Key Clients - US Department of Energy ## Packages ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 38 - Overall Review Rating: 4.9 Last Updated: 2026-05-16T08:46:35Z ### Business Entity - Business Entity Name: Doctors Online Services, LLC - Source: Colorado Secretary of State - Jurisdiction of Formation: Colorado - Date of Formation: May 8, 2003 - Status: Active - Last Updated: November 17, 2020 - ID: 20031149971 ### Credit Report Results - International Credit Risk Assessment: Moderate Risk - Source: Creditsafe - Last Updated: November 16, 2020 ## Locations (1) ### Denver, CO (Headquarters) - 616 East Speer Blvd. - Denver, CO 80203 - United States - 31 - 40 employees - Phone: 720-893-8757 ## Connections - Shalaka Teli (Gadre Infotech Pvt. Ltd.) ## Contact Fruition [Send a message](https://clutch.co/profile/fruition) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/fruition-net/mycompany/) - [Facebook](https://www.facebook.com/fruition/) - [X](https://twitter.com/FruitionSearch) - [Instagram](https://www.instagram.com/fruitionmarketing/)