Flowhance

BACKGROUND

Please describe your company and your position there.

I am President and Founder of A Youthful Soul, Inc. (AYS). AYS is a non-profit 501 (c)(3), community-based youth outreach mentoring organization, established on February 24, 2010. The organization was created and established to empower youth through academic enrichment, life skills lessons, and advocacy, just to name a few.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flowhance?

Flowhance was hired to create, develop, and maintain our organizations' website. Flowhance modernized and updated the organizations's site to to allow for easy reading, navigation, and content availability. Flowhance is also responsible for all of the organizations's advertising materials such as: fliers, business cards, step and repeats, postcards, logos, etc.

What were your goals for this project?

The goal for the re-branding of the website was to enhance traffic, make forms readily available to download from the site, market the organization and allow the use of the website to be capable to view and navigate not only from the use of a desktop and mobile capabilities. All marketing materials were developed with the AYS mission in mind to help promote and support the organization to gain new members and attract new donors.

SOLUTION

How did you select this vendor?

Flowhance was selected based on the interpersonal characteristics of its owner and how easy he and is team are to work with. The turnaround time on projects is fast. The communication process on timelines, ideas, and deadlines are clearly communicated and executed in a timely manner.

Describe the project in detail.

The project in detail was to re-brand the organization's website that was initially done back in 2007 and re-brand it with a more professional look and easy find of information for its users and members. The layout of everything was most important i.e. About Us, Calendar of Events, Forms, etc. was visibly placed on the site along with hyperlinks that led to other pages. The details of the site Flowhance made sure was included and functioning as not previously done. The timeline for the completion of the project was well within the year as many changes occurred throughout. However, that never stopped work from getting done as the website is the main source as the organization's media presence.

What was the team composition?

The team composition consisted of the Graphic Designer, web developer, and content manager. The graphic designer ensured all graphics were created to be appropriately sized and high def no matter the source of viewing and ensured all graphics were family friendly, centered around youth, and overall eye appealing. The Web Developer made sure everything we wanted on the site was there, i.e. the entire layout of the site, tabs, landing pages, hyperlinks, etc. The Content Manager ensured all content was appropriately placed where and how staff needed it. Recommendations and suggestions were made as to how to improve the organization's concepts and ideas for the site and all its media relations.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The AYS organzations on a consistent basis received postive feedback on the promotional items, media content, and website. Often times, we have had to refer Flowhance to other business entities as they are a reputable company and business oriented, caring, and professional company. Flowhance cares about its clients and the work they put out which makes it easy to be able to refer them to others which in turn makes us look good!

How effective was the workflow between your team and theirs?

The workflow between AYS and Flowhance has been and continues to be strong and effective as the relationship between both parties continues to strengthen as they are sensitive and understand the importance of the AYS organization's mission, goals, and values and also the importance of the brand for content we continually push out to the community.

What did you find most impressive about this company?

What I find most impressive about Flowhance is their desire to cater to their clients no matter the task given. They work hand-to-hand to ensure your ideas and visions come to life.

Are there any areas for improvement?

No improvements are needed at this time.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a company that does solar sales and installation. We’ve been in business for almost four years and have done about 2,500 installations throughout California.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flowhance?

We wanted to boost our web design for marketing purposes and our digital outreach campaign.

SOLUTION

What was the scope of their involvement?

To help us achieve our goals, they redesigned our website and created a lead generation funnel for our company. In doing so, they created fields that allowed users to enter their information to qualify themselves into certain user groups. Their redesign of the landing page helped to qualify leads.   

What is the team composition?

Davis (CEO, Flowhance) was my main point of contact. He has a team that was working in the background on this project.

How did you come to work with Flowhance?

One of our prior sales leads had a connection to their company. We started working together based on that.

How much have you invested with them?

We’ve spent about $30,000 on their services.

What is the status of this engagement?

We started working with them in December 2017, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve done phenomenal work on the website. The team also designed a clean, smooth lead generation funnel for us. While we don’t track specific metrics, everyone who sees the site speaks positively about it. 

Everything Davis touches has a nice glow to it. He finishes tasks quickly and efficiently, with a nice aesthetic touch. Our end product is really high-quality. 

How did Flowhance perform from a project management standpoint?

Davis, in particular, was incredibly responsive. I’m satisfied with the ease of communication through WhatsApp, Zoom, and phone calls as needed. I find WhatsApp to work best for our relationship. 

What did you find most impressive about them?

This has been an incredible partnership. They’re an excellent, high-level team. 

Are there any areas they could improve?

I can’t think of anything right now. We plan on expanding our relationship with them in the future. 

Do you have any advice for potential customers?

Let them do their thing. They do very high-quality work.

BACKGROUND

Introduce your business and what you do there.

I work for Concrete Designs, a concrete company that does work for pool decks, driveways, commercial pools, and residential areas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flowhance?

Flowhance redid our website and took over the management of our Instagram and Facebook accounts.

SOLUTION

What was the scope of their involvement?

On the development side, they took our preexisting website and revamped it to make it quicker and more accessible. For Facebook and Instagram, they manage our accounts, creating posts and running PPC ads.

What is the team composition?

I specifically work with two people from their team, but I know there’s more on their end.

How did you come to work with Flowhance?

Another party might have introduced us, but we can’t tell you for sure.

What is the status of this engagement?

We began work in the middle of 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their services have been really good so far, and we’re very satisfied. The site is a lot quicker and easier to navigate for those who aren’t as technologically savvy.

More leads have come our way since Flowhance took over our social media management, but I can’t give concrete metrics.

How did Flowhance perform from a project management standpoint?

I’m very satisfied with their project management, their communication skills are great. We typically talk on the phone.

What did you find most impressive about them?

They’re very hands-on, which I like a lot. 

Are there any areas they could improve?

No, all the work they’ve done is really good.

Do you have any advice for potential customers?

Just go for it—they’re great.

BACKGROUND

Introduce your business and what you do there. 

I work for Walter Kolm Entertainment in the commercial department. We are an artist management company that provides a variety of services including booking. We primarily work with musicians in the Latin music world. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flowhance?

We wanted to increase our online presence with a new website and through SEO. We also needed to integrate our booking system with our website so we could follow the leads generated from SEO. 

SOLUTION

What was the scope of their involvement?

Flowhance designed our website, taking care of both the technical and creative side. They helped us with SEO for all of the artists that we work with. We use Google Ads, and they optimized our campaign to reach potential customers.

For lead generation, they’ve helped us filter out the less serious requests and fan mail so we can focus on those that are most interested in booking one of our artists. 

What is the team composition? 

Davis (CEO, Flowhance) is our main point of contact. There are at least two or three additional team members that have provided support for different parts of the website. 

How did you come to work with Flowhance?

I worked with Davis at his previous company. He has done several projects for us prior to this web development and SEO project. 

How much have you invested with them?

We have Flowhance on retainer and so far, we’ve spent about $50,000. 

What is the status of this engagement?

Davis began working with me on this project in January 2019 and his work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

On the SEO aspect of the project, our website is the first search result for 95% of the artists we represent. 

We’ve been able to bring in some booking deals from regions where we didn’t previously have a presence such as Saudi Arabia and Dubai. The majority of leads we are getting as a result of Flowhance’s work are of good quality. We get between 8-10 leads per day and we’ll close one or two. 

How did Flowhance perform from a project management standpoint?

Davis is a skilled communicator. He is responsive when there are problems and he is great at explaining the technical side of things to us. We primarily speak through Skype so that we have screen sharing capabilities. 

About once a month, he comes to our office and meets with the team in person to go over any changes and get additional feedback. He has been excellent at managing all aspects of the project and keeping everyone up to speed. 

What did you find most impressive about them? 

What makes them stand out from the competition is the personal touch in how they take care of their clients. They are very professional and respectful. Whenever there's been a misunderstanding, he's been on top of it immediately. I've never had an issue with him in terms of anything.

Are there any areas they could improve? 

Initially, we didn’t communicate what we were looking for with our Google Ads campaign, so the structure of it could’ve been better. However, once we gave them a proper explanation of our desired outcome, they improved greatly. 

Do you have any advice for potential customers? 

Be open and honest with what your expectations are and what your budget is. Flowhance’s pricing reflects the broad scope of what they can do and the consistency of their deliverables.

BACKGROUND

Please describe your company and your position there.

Educational non profit Co Founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flowhance?

Logo creation and web design

What were your goals for this project?

Create a bilingual website

SOLUTION

How did you select this vendor?

I had seen their work on other non profit websites

Describe the project in detail.

They created a logo and work with is on designing the webpage and creating the platform to do it in English and Spanish

What was the team composition?

Davis Nunez managed the project

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It is an ongoing project but we got a logo that we love and are finishing the webpage. We hired flowhance also to serve the page.

How effective was the workflow between your team and theirs?

Communication was great. Davis Nunez was always responsive.

What did you find most impressive about this company?

They truly cared about the project

Are there any areas for improvement?

Not on my project

BACKGROUND

Please describe your company and your position there.

I am the CEO of Dvinci, a clean technology company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flowhance?

We hired Flowhance for web development & management

What were your goals for this project?

our goal was to create a dope website that was optimized seamlessly for the consumer

SOLUTION

How did you select this vendor?

I was referred to Flow by a friend

Describe the project in detail.

Flow designed and developed our website in its entirety

What was the team composition?

we had one point of contact that was always proactive

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

we loved the website, and how well Flow's team worked

How effective was the workflow between your team and theirs?

Flow's team worked really well - they delivered on timelines and did so with great communication

What did you find most impressive about this company?

I really enjoyed that they helped us with any web issues anytime of the day - it was refreshing to work with someone that was as committed to us on the project as we were

Are there any areas for improvement?

only improvement recommendation would be price. they offer a great service for a price that certainly matches the service - so this may not be flexible, but would be my only feedback