Flowhance

Introduce your business and what you do there.

I’m the sole owner of Menzani Fashions, which is an online women’s boutique. 

What challenge were you trying to address with Flowhance?

I just launched my business a month ago, and they helped me develop my website, logo, and marketing strategy. They were with me from the ground up and were fundamental in turning my idea into a business.

What was the scope of their involvement?

Flowhance wanted to give me a product I really liked. First, we sat down and discussed my goals. I told them the features I wanted and what I needed our website to be capable of. Then, Flowhance went to the drawing board and showed me sample websites of what our website could be. It was a lot of very good back-and-forth, but I was always in the loop. 

Flowhance developed a WordPress website for me, which I really wanted and pressed for. They also designed our logo and branding, which took a lot of trial and error. In addition to that, their team helped me with our hosting, maintenance, and advertising.

They helped me every step of the way, from making the logo and header bigger to the launching of it. We’re also in the process of getting our marketing strategy implemented. They’ve given us advice and guidance on what to post on our social media and what’s best for our business. They’ve given us all the proper tools to do what we want to do with our business. 

What is the team composition?

I worked with Rachel (Assistant Project Manager) who was so helpful every step of the way. Even on weekends, if I had a question or something wasn’t working correctly, she replied. I also worked with Bossley (COO & Creative Director) who developed my logo, brand, and overall esthetic of the website. Additionally, I worked with Davis (CEO). 

How did you come to work with Flowhance?

Flowhance was referred to us by word of mouth. I was shopping around for someone to do my website. We had a Zoom meeting, which went really well and gave me a sense of comfort. I did some research on their Clutch.co profile to see all their wonderful reviews and what people had to say about them. Additionally, they were very accommodating and eager to listen, which was one of the main reasons I chose them. 

How much have you invested with them?

Our initial investment was around $15,000, and another $3,000 for monthly maintenance and advertising.

What is the status of this engagement?

We worked with Flowhance from November 2020–March 2021.

What evidence can you share that demonstrates the impact of the engagement?

The feedback I got back from customers and colleagues was that the website was easy to use and aesthetically-pleasing on their end. There were no hiccups, which, being an e-commerce business, was super important to hear. 

I’ve heard that WordPress sites are harder for people on the backend. However, this was not the case for us. On my end, it was super easy to use, but I didn’t do anything crazy on it besides uploading products and changing prices. Flowhance really took the time to make it as user-friendly as possible, and that was something I really wanted. 

Unlike other companies, they didn’t try to talk us out of the WordPress platform or give us a quote for something else. That was very nice to hear because I’m the type of person that, if I ask for something nicely, I expect it done, especially since I’m paying for it in a service. 

How did Flowhance perform from a project management standpoint?

Flowhance was very punctual with deadlines, sometimes even sooner, which I liked. They were never late, and if they were, they had a reason why. The only time they were late on a deadline was when they were redoing my logo and I changed the entire idea in the middle of the process. They kept me in the loop so I was not guessing what was happening. They always included me and made sure they were doing what I wanted.

What did you find most impressive about them?

Something that really stood out for me was Flowhance’s ages. They were all really young, under 40 years old, and seeing people my age in a position of leadership was really comforting. That made it more relatable to me and made me feel like I was talking to a friend as opposed to just someone that was doing my website.

Flowhance talked to their customers with such respect and understanding, and the way they ran internally truly felt like a sense of community, which was something I really enjoyed. Their team was so helpful and willing to listen — I can’t thank them enough. With them, there were no secrets or runarounds. They gave me their mobile numbers for me to text them for any question, concerns, or anything I wasn’t sure about and respond very quickly.

Whenever we had any complications or concerns, even on the weekends, they were very reticent to answer my text messages. They were super involved and helpful at any stage that we were in, or with any struggle that we were facing.

I didn’t know how to build a website and always had so many questions. However, they always assured me that the questions were completely normal and made me feel like a part of the development of the website, even though I was not. 

Are there any areas they could improve?

It was such a positive experience, but maybe having more things in writing would help them improve. Give your clients a questions sheet or a document when they sign up for your services that includes who to call for support when something goes wrong. I’m just the type of person that likes to have things in writing.

Any advice for potential customers?

Be open and ask as many questions as possible. Don’t be afraid to try something new, trust them, and know that they’ve done this more than once. If you can’t get off your high horse thinking if working with them is wise, just have an open mind and trust their process because it really works.

Introduce your business and what you do there.

I’m the chairman of the board for Home Boca. We’re a charity that serves the homeless.

What challenge were you trying to address with Flowhance?

Our team hired them as our digital programmer to enhance and expand our website as well as lead us on a digital marketing plan. Our biggest goal was to communicate with our supporters with brief and direct comments. We didn’t want to deter them from their busy schedules but wanted to keep their attention focused for a brief moment to connect with our cause.

What was the scope of their involvement?

Flowhance built our website and created a foundation for us to grow upon as we broadened our message and communicated our mission to the broader community. They helped our platform evolve into Facebook and Instagram accounts as well. What’s more, their team broadened our communication with advertising over several mediums.

We’ve renovated the site since its initial inception. In this newer version, we streamlined the facility and connections, uploaded a lot of data to link to the public with our causes, and provided information about the histories of our fundraisers and galas. The Flowhance team has added visual tools, podcasts, and videos that broaden our footprint and raise awareness in the greater community.

What is the team composition?

We worked with David (CEO) and an assistant.

How did you come to work with Flowhance?

The original connection was through a founding board member. Some of the employees of his company knew about David’s capability as well as spirit with charities and how he’d mitigate prices to help them afford the work.

What is the status of this engagement?

Our ongoing engagement started in December 2016.

What evidence can you share that demonstrates the impact of the engagement?

Flowhance brought our website into the 21st century. We now have over 70,000 people as a targeted audience who are within a 30-mile radius to our headquarters. Our video content and podcasts will be seen and heard by a gigantic group of people in our own backyard.

How did Flowhance perform from a project management standpoint?

Davis is unbelievable. He’s been fastidious about meeting time obligations and making our plans work in concert with the commitments we have to our donors and volunteers.

What did you find most impressive about them?

They’re great problem solvers. If we give them a task to achieve, they think out of the box and get very creative in coming up with unique ideas that display our ideals and concepts. Their team has used the digital platform they’ve created for us as a modicum to broaden our exposure. If we have specific changes to make, they’re handled in real-time or within the hour. I couldn’t ask for much more than that.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Let them price your expansive wish list without reserve and itemize all the costs to determine what’ll be required at what expense. Prioritize your requirements accordingly.

Introduce your business and what you do there.

I’m the co-owner of Sapphire Capital, doing business as JMC Capital Investment Group. We work in real estate for single and multi-family properties.

What challenge were you trying to address with Flowhance?

We reached out to Flowhance to support our online presence through web hosting and site design. The site needed to look professional and clean to attract buyers and investors.

What was the scope of their involvement? 

Flowhance redesigned and developed our website. We had an initial discovery meeting to gather all of the information that they needed to start the project. From there, they gave us a proposal along with a timeline that broke down what we could expect.

I was impressed by the different design options that they presented. They were meticulous with the details, explaining how certain colors, shapes, designs, and fonts could mean different things about our business.

During that project, they also designed our current logo, set up our email accounts, and suggested different CRMs to help us keep track of our clients. We settled on HubSpot, and they gave a tutorial on how to publish blogs. They also taught us how to send out email blasts and create weekly newsletters.

What is the team composition? 

I interacted with Davis (CEO) for onboarding, Bosley (COO & Creative Director), and two other technical leads. It was easy for me to have two people that I could communicate with 

How did you come to work with Flowhance?

It was through a referral. I’d seen their work for other real estate agents, which were multi-million dollar deals. 

How much have you invested with them?

The project cost about $12,000.

What is the status of this engagement?

We worked together between May–July 2020.

What evidence can you share that demonstrates the impact of the engagement?

Overall, we’re happy with Flowhance’s work on our site. We currently see more site traffic, and leads come in from our email blasts.

How did Flowhance perform from a project management standpoint?

They were on point. They did everything that they said they would at the right time. If there was a bit of a hiccup, they would email us promptly to push the deadline back. I really had no complaints nor issues.

What did you find most impressive about them?

When I saw their portfolio, I knew that they were exactly what I needed. We were trying to reach a different type of clientele through the visuals of our site, and they were able to provide that. I’m very grateful for their work.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Ask a lot of questions.

Introduce your business and what you do there.

I’m the marketing director for a luxury CBD brand. We serve luxury spas worldwide, and we also have an e-commerce platform.

What challenge were you trying to address with Flowhance?

We needed help building a new platform.

What was the scope of their involvement?                                            

Flowhance helped us design and develop a new Shopify site for our skincare line called “Antara”. Initially, we asked for a very quick 5-week build for a simple microsite. Then, we adjusted our scope as we discovered we needed to include lab reports. The Flowhance team was able to build something from scratch to help fill our needs.

What is the team composition?

We worked with the owner, a project manager, and two developers.

How much have you invested with them?

We spent $20,000.

What is the status of this engagement?

We started working together in May 2020, and we ended in July 2020.

What evidence can you share that demonstrates the impact of the engagement? 

The team went above and beyond for us when our scope completely changed. Even in the beginning, we gave them a pretty hard ask to get things off the ground. The team went to bat for us to make it happen, and the additional costs were not crippling.

How did Flowhance perform from a project management standpoint?

They did an excellent job with project management. They assigned us a project manager who had a stress-free style, which we found helpful. It worked for our project since our needs changed.

What did you find most impressive about them?

We were especially excited about the breadth of their expertise. Compare to other agencies, they seemed like they had a much deeper knowledge of data and servers.

Are there any areas they could improve?

We could have identified the scope of work more solidly on the frontend, but it was really just a scenario where they were trying to adapt to our needs and say yes to what we wanted. We both learned our lesson from that incident.

Do you have any advice for potential customers?

My advice is to be clear about what you need, and they’ll be able to deliver.

Introduce your business and what you do there.

I’m the CEO and founder of Mazaltov Care, a nurse registry. We provide caregivers such as nurses, certified nursing assistants (CNAs), or licensed practical nurses (LPNs), as well as home health aides to anyone who requires care at home.

What challenge were you trying to address with Flowhance?

Our website was having some issues; it was slow and not working well.

What was the scope of their involvement?

They redeveloped the website and redesigned it through WordPress. They provided SEO efforts for about three months. Currently, they provide maintenance on the website or if there is anything I want to change, they make those changes. They also prepare folders, rack card designs, and brand guidelines.

What is the team composition?

There were about four employees working on different things. I worked with Davis (CEO) and Bosley (COO & Creative Director).

How did you come to work with Flowhance?

I met with Davis at a Boca Chamber of Commerce event. He explained what he did and so we took it from there.

How much have you invested with them?

We’ve spent just over $11,000 so far.

What is the status of this engagement?

We worked together from June 2018–February 2019.

What evidence can you share that demonstrates the impact of the engagement? 

I love the website and am very satisfied with it. As far as the SEO efforts go, that didn’t really work out because the person working on it left.

How did Flowhance perform from a project management standpoint?

They’re very good. We communicate mostly through text. Davis is one of those people that you can text in the morning and he’ll have the task done in the evening.

What did you find most impressive about them?

They’re a growing company and they’re so great to work with. I don’t have anything bad to say about them. They’re always willing to work on things or change anything that the client isn’t satisfied with.

Are there any areas they could improve?

Other than the SEO going awry, there’s nothing.

Do you have any advice for potential customers?

Be communicative with your wants and needs, as well as your concerns.

Introduce your business and what you do there.

I’m the manager of JPN Properties, a real estate investment company.

What challenge were you trying to address with Flowhance?

We wanted to take the company to the next level and expand our online and social media presence.

What was the scope of their involvement?

Flowhance revamped our website and social media accounts. They did everything, including graphics and content.

What is the team composition?

I don’t know how many people are involved, but I only speak with two people: Davis (CEO) who’s our main point of contact, and Bosley (COO & Creative Director), who handles the creative side of things.

How did you come to work with Flowhance?

I was referred to them by a colleague of mine. I told him what I was looking to do, and he thought that Flowhance would be a good fit.

How much have you invested with them?

We’ve spent $7,000.

What is the status of this engagement?

The project started in November 2019 and is ongoing. Flowhance has been on top of everything; nearly every delay came from my side.

What evidence can you share that demonstrates the impact of the engagement?

The website just got launched, and I’m happy with the content and how it looks. Flowhance is now doing little tweaks. I also just gave them my social media to evaluate, and we'll go from there.

How did Flowhance perform from a project management standpoint?

They’re excellent at getting things done and meeting deadlines. I can’t think of a time where they’ve missed a deadline or a commitment they’ve made. I’ve slow in getting back to them in response. We communicate via phone, text, and email, but we also have in-person conversations. 

What did you find most impressive about them?

Flowhance dumbs things down for someone who’s not a technology person. They help me understand what needs to be and how their vision works with my vision. Learning what, why, and how they’re doing what they do is important to me, and they make that happen.

Are there any areas they could improve?

I can’t think of anything that needs improvement. Flowhance has a solid organization. They’re really professional. When they tell you they’re going to do something, it’s done. 

Do you have any advice for potential customers?

You really have to be open and honest with them. You have to trust what they’re doing; to trust them, you have to build a relationship. That relationship starts with communication.

Introduce your business and what you do there.

I’m one of the founding members of Integrity Council P.A. We’re a law firm.

What challenge were you trying to address with Flowhance?

We wanted to build an optimized website.

What was the scope of their involvement?

They created the website from scratch. They did all the visuals, but I did the bulk of the content. The optimization was focused on practice areas.

What is the team composition?

We had one point of contact, Davis. I don’t know how large the team was behind it.

How did you come to work with Flowhance?

I already had a loose friendship with Davis’ business partner.

How much have you invested with them?

We spent around $4,000 with them.

What is the status of this engagement?

We worked together from April until July 2019. Any delay was on our end. They pushed us, but because I was insistent on creating a lot of our own content, they ended up doing a lot of waiting on us.

What evidence can you share that demonstrates the impact of the engagement?

We’re 100% satisfied with the website. We get some calls when we previously got none, and they come from the website.

How did Flowhance perform from a project management standpoint?

It was excellent. They gently pushed us, consistently, over a long period of time —longer than they would want to. We talked both in-person and over the phone.

What did you find most impressive about them?

They effectuated our vision and designed our logo. We had no idea what it should look like, only what we wanted to represent.

Introduce your business and what you do there.

We’re a nonprofit that distributes free reusable water bottles in communities to help them live more sustainably. I’m the founder.

What challenge were you trying to address with Flowhance?

We were working with them to create a Shopify site. We initially designed a Squarespace site, and it was not fulfilling our needs. Flowhance had the tools to help us make that transition easily.

What was the scope of their involvement?

We had an existing design, and we asked them to migrate the platform to Shopify. Then, they added a basic shop component as well. I’m also a web designer, so we have really advanced brand guidelines, and I provided very specific details for them to follow.

What is the team composition?

I worked with one person.

How did you come to work with Flowhance?

A friend worked with them.

What is the status of this engagement?

We started together in November 2019, and the site went live in January 2020.

What evidence can you share that demonstrates the impact of the engagement? 

They did a great job. I’d give them a ten out of ten. Users really enjoy the website. When we hop on the phone with users, people comment on how the site looks. It looks like it’s custom and high-end, which is good because we’re a small team. They followed the brand guidelines well, which is a skill in itself.

How did Flowhance perform from a project management standpoint?

They’re total professionals. They handled everything and went above and beyond in a few areas. We typically communicated by text. I trusted them to get their work done and they met all of their deadlines. They’re always ready to go if we have a call scheduled.

What did you find most impressive about them?

They did a really amazing job. They’re talented. They’re a small, lean team now, and they’re perfect for specific projects.

Are there any areas they could improve?

We had one minor design thing that popped up a few times, and we pushed on that a bit because it was really important to us. They were incredibly patient though and were able to implement our feedback.

Do you have any advice for potential customers?

If you know exactly what you want, have a strong set of examples, and Flowhance will be perfect for you. If you need more design help, I can’t speak with their ability to do that because that isn’t what we worked on.

Please describe your company and your position there.

I am President and Founder of A Youthful Soul, Inc. (AYS). AYS is a non-profit 501 (c)(3), community-based youth outreach mentoring organization, established on February 24, 2010. The organization was created and established to empower youth through academic enrichment, life skills lessons, and advocacy, just to name a few.

For what projects/services did your company hire Flowhance?

Flowhance was hired to create, develop, and maintain our organizations' website. Flowhance modernized and updated the organizations's site to to allow for easy reading, navigation, and content availability. Flowhance is also responsible for all of the organizations's advertising materials such as: fliers, business cards, step and repeats, postcards, logos, etc.

What were your goals for this project?

The goal for the re-branding of the website was to enhance traffic, make forms readily available to download from the site, market the organization and allow the use of the website to be capable to view and navigate not only from the use of a desktop and mobile capabilities. All marketing materials were developed with the AYS mission in mind to help promote and support the organization to gain new members and attract new donors.

How did you select this vendor?

Flowhance was selected based on the interpersonal characteristics of its owner and how easy he and is team are to work with. The turnaround time on projects is fast. The communication process on timelines, ideas, and deadlines are clearly communicated and executed in a timely manner.

Describe the project in detail.

The project in detail was to re-brand the organization's website that was initially done back in 2007 and re-brand it with a more professional look and easy find of information for its users and members. The layout of everything was most important i.e. About Us, Calendar of Events, Forms, etc. was visibly placed on the site along with hyperlinks that led to other pages. The details of the site Flowhance made sure was included and functioning as not previously done. The timeline for the completion of the project was well within the year as many changes occurred throughout. However, that never stopped work from getting done as the website is the main source as the organization's media presence.

What was the team composition?

The team composition consisted of the Graphic Designer, web developer, and content manager. The graphic designer ensured all graphics were created to be appropriately sized and high def no matter the source of viewing and ensured all graphics were family friendly, centered around youth, and overall eye appealing. The Web Developer made sure everything we wanted on the site was there, i.e. the entire layout of the site, tabs, landing pages, hyperlinks, etc. The Content Manager ensured all content was appropriately placed where and how staff needed it. Recommendations and suggestions were made as to how to improve the organization's concepts and ideas for the site and all its media relations.

Can you share any outcomes from the project that demonstrate progress or success?

The AYS organzations on a consistent basis received postive feedback on the promotional items, media content, and website. Often times, we have had to refer Flowhance to other business entities as they are a reputable company and business oriented, caring, and professional company. Flowhance cares about its clients and the work they put out which makes it easy to be able to refer them to others which in turn makes us look good!

How effective was the workflow between your team and theirs?

The workflow between AYS and Flowhance has been and continues to be strong and effective as the relationship between both parties continues to strengthen as they are sensitive and understand the importance of the AYS organization's mission, goals, and values and also the importance of the brand for content we continually push out to the community.

What did you find most impressive about this company?

What I find most impressive about Flowhance is their desire to cater to their clients no matter the task given. They work hand-to-hand to ensure your ideas and visions come to life.

Are there any areas for improvement?

No improvements are needed at this time.

Introduce your business and what you do there.

I’m the CEO of a company that does solar sales and installation. We’ve been in business for almost four years and have done about 2,500 installations throughout California.

What challenge were you trying to address with Flowhance?

We wanted to boost our web design for marketing purposes and our digital outreach campaign.

What was the scope of their involvement?

To help us achieve our goals, they redesigned our website and created a lead generation funnel for our company. In doing so, they created fields that allowed users to enter their information to qualify themselves into certain user groups. Their redesign of the landing page helped to qualify leads.   

What is the team composition?

Davis (CEO, Flowhance) was my main point of contact. He has a team that was working in the background on this project.

How did you come to work with Flowhance?

One of our prior sales leads had a connection to their company. We started working together based on that.

How much have you invested with them?

We’ve spent about $30,000 on their services.

What is the status of this engagement?

We started working with them in December 2017, and our relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They’ve done phenomenal work on the website. The team also designed a clean, smooth lead generation funnel for us. While we don’t track specific metrics, everyone who sees the site speaks positively about it. 

Everything Davis touches has a nice glow to it. He finishes tasks quickly and efficiently, with a nice aesthetic touch. Our end product is really high-quality. 

How did Flowhance perform from a project management standpoint?

Davis, in particular, was incredibly responsive. I’m satisfied with the ease of communication through WhatsApp, Zoom, and phone calls as needed. I find WhatsApp to work best for our relationship. 

What did you find most impressive about them?

This has been an incredible partnership. They’re an excellent, high-level team. 

Are there any areas they could improve?

I can’t think of anything right now. We plan on expanding our relationship with them in the future. 

Do you have any advice for potential customers?

Let them do their thing. They do very high-quality work.