Flamingo Agency

BACKGROUND

Please describe your company and your position there.

I am the owner/operator of Roscoe Recess and Wheaton Wags & Whiskers - two dog walking and pet care companies based in Chicago and the Western Suburbs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flamingo Agency?

Our websites were created ten years ago and were very outdated. We're a small business and don't have web designers on staff, but needed to optimize our web presence to stay competitive in our industry. We hired Chris and Flamingo Agency to help us revitalize our website and optimize our SEO.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reached out to a few different companies - being a small family run business we really wanted to support other small local businesses. Price, communication and quality of work were the key deciding factors for us.

Describe the project in detail and walk through the stages of the project.

After our initial conversation in which we discussed our company, our current website, and our needs, Chris put together some mock ups and a proposal based on the information we'd provided. We were very impressed and decided to move forward. Chris guided us through the process step by step offering different options at each stage and providing samples/examples so we could see exactly what it would look like with each selection. He offered advice and guidance but let us steer the ship. Whenever we had specific requests for changes he was happy to oblige!

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with Chris, the founder and owner of the company.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new website is much more modern and visually appealing, it's more user friendly and professional. It presents a much more polished impression of our company!

How effective was the workflow between your team and theirs?

Chris has been great to work with, communicative, attentive, offering guidance and advice based on our needs while still respecting our vision.

What did you find most impressive or unique about this company?

Working with Flamingo Agency was a fantastic experience. It was clear that Chris truly cared about producing quality work and the communication was top-notch.

Are there any areas for improvement or something they could have done differently?

I wouldn't change a thing, fantastic experience all the way around! For a small family owned business with limited internal resources, working with Flamingo Agency was stellar, from the exploratory calls at the beginning, through the proposal and mock ups, to the finished product!

BACKGROUND

Please describe your company and your position there.

I'm the Office Manager at GP construction located in Chicago IL. We specialize in kitchen, bathroom, basement remodeling as well as electrical, plumbing, painting and window installation services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flamingo Agency?

Flamingo Agency has helped us with creating a new website for our construction company.

What were your goals for this project?

The goal was to have Flamingo Agency create a unique website for us that would capture all of our services and attract new customers to the business.

SOLUTION

How did you select Flamingo Agency?

It was a referral from a good friend.

Describe the project in detail.

We had hired Flamingo Agency to create a new website for our interior remodeling business, as we were not satisfied how our previous website was created by someone else quite some time ago. We were very picky of the design for the website and Chris had listened to everything we had to say patiently. He offered a lot of options for web design/layout, colors, shapes etc., which was great because we had a lot to choose from and were not presented with couple choices. Our company has only provided Flamingo Agency with some pictures of completed projects for our clients.

What was the team composition?

For our project, we a pleasure to work with Chris Granat, the Founder of Flamingo Agency, from the very beginning to an end of the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The owner of our company is very satisfied with the website! And that is the most important to us, that we love everything about the website. Also, we have already received good comments from a few of our new clients on how our website looks so nicely put together and overall is very presentable, easy to read and find everything.

How effective was the workflow between your team and theirs?

I was very happy with the communication that I had with Flamingo Agency. Chris is very open, honest and so helpful. He responds very quickly to emails and is available to have a phone conversation at all times, even on weekends! We had set the timeline for the project and they completed our website on time.

What did you find most impressive about this company?

I was so nicely surprised that Flamingo Agency was so patient with us! We had a lot of questions and Chris was so helpful with answering them throughout the whole project. He took a lot of his time to make sure everything is answered in detail and understood by us.

Not to mention, his patience with all the requests we had for creating the website. Chris has a lot of knowledge and experience in what he does and he did an outstanding job with our project!

Are there any areas for improvement?

Maybe our website could have been done sooner, but that was not important for us. The quality and uniqueness of the website was a top priority for our company and Flamingo Agency did an amazing job with that!

BACKGROUND

Introduce your business and what you do there.

I’m a headshot and portrait photographer. I primarily work with people in business who have a website or social media presence and want a photo that will set them apart from others.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flamingo Agency?

I had two different websites that I linked and managed myself. It was a messy situation, and I knew that it wasn’t right. However, I didn’t have the time to fix my problems. I needed someone to manage the website and format it to be SEO-friendly.

SOLUTION

What was the scope of their involvement?

Flamingo unified my two sites and identified a couple of other problems, namely load time. Their team resolved that problem, speeding up the load time to create a more satisfying experience for people. Now, CloudWave hosts my website. They also recommended that I switch email services from Bluehost to Office365 for business.

I wanted to include content from my other sites, and Flamingo rearranged it. I didn’t want them to write code for the website because I needed a platform that I could maintain. Their team then used a WordPress template that I approved for its versatility. Right now, we’re putting more content on the site. For example, I’m writing copy for my gallery page.

What is the team composition?

I directly communicate with Chris (Founder).

How did you come to work with Flamingo Agency?

I talked with three different website designers who I found on Google. I know that website designers can live anywhere, but I ultimately wanted to work with someone in my area because it would require less explanation. Chris was forthcoming and friendly. He also had a lot of ideas, and I appreciated how he came across.

How much have you invested with them?

This is a $5,000 project. Their team’s reasonable.

What is the status of this engagement?

We started the project in August, and the bulk of the project wrapped up in September 2020. Now, they’re fine-tuning the website.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their team’s always able to complete my requests. Contacts through the website have gone up. Google shows that people are coming to my website and my inbox shows that too. Also, every contact form now comes to me as expected because of the new email process. The website looks good, functions well, and is easy for me to maintain. I’m really pleased with the template.

How did Flamingo Agency perform from a project management standpoint?

It’s easy to get a hold of Chris. If he doesn’t pick up the phone, he calls me right back. He always reiterates our discussions in an email to keep the project organized. That lets me know that he heard what I said and that he’ll act on it.  Their team doesn’t put pressure on me, which I appreciate. They want to get the project done the way I want it.

What did you find most impressive about them?

They’re a can-do type of team. I talked to other agencies that planned to set it up and then I would fill it in. I would’ve had to do way more than I had to do for Chris. Another agency wanted to start from scratch and didn’t want to work with WordPress. If I ask Chris for something, he makes it happen. They’re friendly and listen to what I have to say.

Are there any areas they could improve?

No, my experience has been exactly what I wanted and then some.

Do you have any advice for potential customers?

It would be helpful if you had examples of websites or features that you would like to have on your site. It would also be helpful if you had content ready for them. Don’t reinvent the wheel and try to figure it all out yourself.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Lakeview Maids LLC, a residential cleaning company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flamingo Agency?

I needed help getting more customers.

SOLUTION

What was the scope of their involvement?

Flamingo Agency built my website from scratch three years ago when I opened my company. They continue to help me with changes as needed. They had me show them websites that I liked and what colors I wanted, and they did the perfect website.

After the website was built in 2017 and I noticed I was slowing down, I contacted them again in March 2019. They offered to do SEO and PPC. They also do backlinks and email marketing for me.

What is the team composition?

There are three people that I communicate with.

How much have you invested with them?

I’ve spent $20,000.

What is the status of this engagement?

We started working together in March 2017, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They do a wonderful job helping me. We’re the first one that pops up when people search online for cleaning services in our area. 

The work with them has been really successful; we are at the top of search results. Three years ago, nobody knew us; now, we’re all over Chicago search results and are at the top amongst the biggest companies, even though I just have a small, family-owned business. I actually stopped having them do PPC because we got really busy.

How did Flamingo Agency perform from a project management standpoint?

We communicate with them via email. They do the changes that we need right away. We also call or text them. They’re available when we need them.

What did you find most impressive about them?

They show me all of the reports and how many people visit my website. They’re honest and trustworthy. Whenever I need them, they’re available.

Are there any areas they could improve?

No, everything is perfect.

Do you have any advice for potential customers?

Be really open about what you want. The people from Flamingo Agency will always do the tasks even better than you ask them to. If there’s something they can’t do, they’ll let you know.

BACKGROUND

Please describe your company and your position there.

I am founder of a Physical Therapy company in Chicago. We do outpatient orthopedic and sports physical therapy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flamingo Agency?

Website design and SEO setup

What were your goals for this project?

Get a professional looking, well functioning website that increases my customer leads and beats the competition.

SOLUTION

How did you select this vendor?

I googled companies in the Chicago area and liked their reviews and my initial interactions with the owner, Chris.

Describe the project in detail.

• Web Design
• Custom WordPress website design with Elementor
• Mobile responsive design - 30 pages
• Gallery
• Google Search Console & Google Analytics setup
• Website security setup - Installation of advanced website visitor statistics
• Logo design
• Website testing and customer feedback
• Onpage SEO setup
• Keyword research and selection
• Interlinking all pages - Sitemap creation 
• Local schema setup
• Google My Business optimization
• Backlink analysis
• Mobile site optimization
• Image optimization

Our web design specialization is onpage Search Engine Optimization setup.

What was the team composition?

I worked solely with the owner, Chris, and then he outsourced to his team members as needed but I only dealt with Chris.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Chris and his team were fantastic. They were responsive to all of my questions and requests. Communication was excellent throughout the process and Chris took the time to educate me on the design and how SEO works. The final product was excellent.

The website looks very professional and functions great. Anything changes that I wanted to make were done quickly and to my liking.

How effective was the workflow between your team and theirs?

Easy and quick communication throughout.

What did you find most impressive about this company?

Response time and communication were great. I trust their knowledge and expertise in the area first and foremost but was very happy with the ability to get items done in a timely fashion.

Are there any areas for improvement?

I honestly can't think of any. Great experience.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Germophobex. We’re a sanitizing and disinfecting business geared towards commercial spaces, such as doctors’ offices, schools, and colleges.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flamingo Agency?

We wanted to get the word out about our process and specific applications and underscore our advantages over businesses in the same space.

SOLUTION

What was the scope of their involvement?

Flamingo Agency built our website from scratch. I did give Chris (Founder) some websites to use as a starting point. He then went off on his own to come up with something special. The site has double the pages of the average site because of the specific reach I wanted the site to have.

What is the team composition?

Chris is our main point person, but another person did some of the mundane work.

How did you come to work with Flamingo Agency?

Chris built a website for my apparel business’s brand and did an amazing job. I had found him by accident and saw that he had some nice reviews. I spoke to him a little bit and discovered that he’d done work in the fashion business and that I liked his portfolio. It was a no-brainer to go to him again.

How much have you invested with them?

We’ve spent about $5,000–$6,000.

What is the status of this engagement?

We started in early March 2020. The project’s still ongoing — we just started doing SEO this week.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s too soon to tell any metrics. However, people that visit the website and inquire about our services are very complimentary of the site. Chris clearly understands our business needs and the customer we want to reach. He’s also got a strong background in SEO, which we found advantageous.

How did Flamingo Agency perform from a project management standpoint?

Chris delivers when he says he’s going to deliver. I threw a lot of extra stuff at him after the fact, and he still made our deadlines.

What did you find most impressive about them?

Flamingo Agency is a medium-sized company that operates like a boutique company: they’re very hands-on, which is important to me. They can really tweak their services to our needs without us spending too much.

Are there any areas they could improve?

I have no complaints. Chris is accessible 24/7, which is important to me. I once texted him at midnight and got a reply by 7 a.m. the next morning.

Any advice for potential customers?

I highly recommend Flamingo Agency. Chris is very easy to work with, works hard, and knows his business. SEO is a great add-on for him and customers like me.

BACKGROUND

Introduce your business and what you do there.

I work for a project management company that does general contracting. I normally handle project managing build-outs for residential units in downtown Chicago. I also handle some other aspects in the office, like payroll and updating our website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flamingo Agency?

Our existing site was a little dated, so we decided to use Flamingo Agency to focus on upgrading our website design to more of today’s standards. 

SOLUTION

What was the scope of their involvement?

Flamingo Agency designed and developed our website. I provided them with a few themes and examples of what I liked to give them an idea of what I was looking for.

What is the team composition?

I worked with Chris (Web/SEO Specialist & Founder).

How did you come to work with Flamingo Agency?

I found them through a web search. I decided to use them after a couple of conversations with Chris.

What is the status of this engagement?

We started working together in February 2020, and we’re wrapping some stuff up now. For what I’ve asked them to do, it’s done.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any metrics, but they always responded to my inquiries. They answered any questions I had and were there for phone calls whenever we needed them. They also took care of any revisions we wanted.

How did Flamingo Agency perform from a project management standpoint?

We communicated via email or telephone.

What did you find most impressive about them?

Their timeliness in responding to inquiries and revisions was very professional.

Are there any areas they could improve?

They could’ve been a bit more organized when it came to revisions, but that’s about it.

Any advice for potential customers?

My advice would be to ensure you’re using somebody from your own company that has the time and attention to detail to be working on something like that. Having someone who is decisive is very helpful as well.

BACKGROUND

Introduce your business and what you do there.

I’m VP of sales for a brand that was recently acquired by Bliss Apparel Group, which is an apparel manufacturer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flamingo Agency?

We had to relaunch our website. When we acquired the new brand, we had to update everything, which included a detailed website. Eventually, we want to launch an e-commerce platform.

SOLUTION

What was the scope of their involvement?

Flamingo Agency built our website from scratch using WordPress. We gave their team a couple of visuals. Then, they designed several layouts and asked us about our preference. According to that layout, their team developed the site that included a header and an about us collection.

What is the team composition?

Flamingo Agency assigned two people to this project, but we had one main contact.

How did you come to work with Flamingo Agency?

My boss contacted Flamingo Agency through a referral. We had a conference call with them and liked Chris’s (Web & SEO Consultant) attitude. He was eager, grounded, and explained technical concepts to us so that we understood them.  We felt comfortable working with him.

How much have you invested with them?

We spent between $5,000–$10,000 on this project.

What is the status of this engagement?

We started working with them in February 2020 and the project’s ongoing. We’re finishing the website now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We started to share the website with our retail partners. They’re excited to use the product as a customer platform.

How did Flamingo Agency perform from a project management standpoint?

They’re efficient and thorough. If I sent an email, I received a response within 24 hours. We converse via phone and email. Their team makes sure to answer all of my questions.They also provide explanations and print screens to help me understand. 

What did you find most impressive about them?

Flamingo Agency makes it easy to understand the technical pieces of the project. Anything that I sent them such as ideas or features, their team broke down the ideas and told me how they could make the idea happen. That made it easy for me to understand the project’s length and investment.

Are there any areas they could improve?

They’re amazing. I’m so glad that we were able to work with them.

Do you have any advice for potential customers?

I recommend conversing over the phone to understand how they work and the project timeline. Have them explain the development process week by week because it’s not simple.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a telephone company called Voice Carrier.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flamingo Agency?

We needed a new website.

SOLUTION

What was the scope of their involvement?

Flamingo Agency built a WordPress website from scratch, but we provided their team with mockups and wireframes. Their team also provided design work.

What is the team composition?

We had a main point of contact, Chris (Web and SEO Specialist)

How did you come to work with Flamingo Agency?

I searched Google and interviewed different agencies.

What is the status of this engagement?

We worked with Flamingo Agency from February–March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My staff, my users, and I all love the website.

How did Flamingo Agency perform from a project management standpoint?

Their project management was superb. We communicated by telephone and email.

What did you find most impressive about them?

They were assiduous.

Are there any areas they could improve?

No, there weren’t areas for improvement.

Do you have any advice for potential customers?

Hire them immediately.

BACKGROUND

Introduce your business and what you do there.

I was a real estate broker and consultant for a real estate consulting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flamingo Agency?

I needed an optimized website for SEO.

SOLUTION

What was the scope of their involvement?

They walked me through the SEO strategy and implementation process step by step. That involved securing the domain name, site design, and selecting keywords to help me rank on Google searches. I still contact them from time to time for updates and tweaks. They were responsible for designing and executing everything from scratch. 

What is the team composition?

I worked directly with Chris (Founder). 

How did you come to work with Flamingo Agency?

I did a web search for top Google agencies and site developers in Chicago. Their site was ranked and rated very highly. Once I talked to Chris, it was clear that he knew what he was doing, so we hired them.  

How much have you invested with them?

We spent about $1,500 on their work. 

What is the status of this engagement?

We started the project in October 2019, and they’re still helping me with maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

At this point, I’m receiving more inbound calls and leads than I was before working with them. Because of this, I can tell that they put me in a good spot on Google. That’s grown my business. 

How did Flamingo Agency perform from a project management standpoint?

They were very responsive via text and email throughout the entire project. Anything I needed was done quickly and efficiently. 

What did you find most impressive about them?

They took a personal interest in helping to grow my company. Chris spent a lot of time on the phone with me and never rushed me away. I felt comfortable and confident throughout the entire process with them.

Are there any areas they could improve?

No, I’ll reach out to them if I ever need more help. 

Do you have any advice for potential customers?

Chris is knowledgeable in this industry. He’ll bring intelligence and experience to your project.