FatLab Web Support is a managed WordPress hosting and support company built for businesses and nonprofits that rely on their websites every day. We don’t just keep your site online — we make sure it’s fast, secure, and supported by real people who care.
Founded on 25+ years of web development experience, FatLab was created to bridge the gap between traditional web hosts and full-service agencies. Our clients get the best of both worlds: enterprise-grade infrastructure powered by Cloudflare Enterprise, Imunify360 security, and global CDN caching — combined with personal, U.S.-based support from an experienced team that actually understands your website.
We specialize in hosting, maintenance, and performance optimization for WordPress. Every plan includes advanced security, proactive monitoring, backups, updates, malware scanning and cleanup, SSL management, and developer access when you need it. Our systems automatically watch your sites 24/7/365 — if something goes wrong, we’re already on it before you even notice.
FatLab serves a wide range of organizations — from national nonprofits and advocacy groups to professional associations, healthcare organizations, and creative agencies. Our clients trust us to handle their mission-critical websites because we make their digital operations simpler, safer, and faster.
We believe hosting should come with real support. That means no endless hold times, no ticket black holes, and no passing the blame between developers and hosts. At FatLab, you always know who to call — and you get an expert who can actually solve the problem.
In short, we’re not just another hosting company. We’re your website’s best friend — reliable, responsive, and always watching out for you.
Min project size
$1,000+
Hourly rate
$100 - $149 / hr
Employees
2 - 9
Locations
New York, NY
Year founded
Founded 2010
1 Locations
New York , NY
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
$100 - $149
/hr
Rating for cost
5
/5
What Clients Have Said
FatLab Web Support is praised for its budget-friendly pricing and strong value for cost, offering reliable managed hosting and custom development. Clients highlight excellent responsiveness and project management, with successful outcomes across various projects, though specific project costs are not disclosed.
Clients select FatLab Web Support not only for their technical capabilities but also for their alignment in company values and cultural fit, fostering a positive working relationship.
Collaborative and Client-focused Approach
FatLab Web Support is noted for their collaborative approach, working closely with clients and making them feel involved in the process, which enhances the overall project experience.
Strong Technical Expertise
Clients value FatLab Web Support's technical skills, particularly in custom development, SEO, security, and website maintenance, which are delivered with high proficiency and expertise.
Reliable Hosting Services
FatLab Web Support has demonstrated a consistent track record with over five years of uninterrupted hosting and zero security incidents, providing clients with peace of mind regarding website management and security.
Responsive and Timely Communication
Clients appreciate FatLab Web Support's responsiveness and timely communication. They provide regular updates, are quick to address issues, and ensure that clients are kept in the loop throughout the project lifecycle.
Director of Operations, Human Services Council Of New York
Jason Wu
Verified
Non-profit
New York City, New York
1-10 Employees
Online Review
Verified
FatLab Web Support provides managed hosting services for a human services council. The team ensures the client's website is updated and backed up, and assists with web hosting migrations.
FatLab Web Support has delivered five years of uninterrupted hosting with zero security incidents. The client can request meetings with the team whenever they need help or want to implement ideas. FatLab Web Support provides regular updates and feedback and is responsive and thoughtful.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Operations of Human Services Council Of New York
Describe what your company does in a single sentence.
Advocates on behalf of the human services sector
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FatLab Web Support to accomplish?
Find a reliable managed hosting partner that would ensure consistent uptime, security, and performance — eliminating infrastructure concerns so the internal team could focus on content and operations with confidence that expert support was available.
SOLUTION
How did you find FatLab Web Support?
Online Search
Why did you select FatLab Web Support over others?
Pricing fit our budget
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
FatLab manages the upkeep of our website, ensuring it remains updated and backed up. They provide thought partnership and support when we consider moving our web hosting or run into issues with our website. They have also been good about working with us on suggesting improvements and implementing them. They are quick and responsive to our needs.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Delivered 5+ years of uninterrupted hosting with zero security incidents. Minimal support requests throughout the partnership — a direct reflection of hosting reliability. Internal team maintains full content independence day-to-day.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They deliver items on time. I can request meetings with their teams whenever I need help with something or have an idea I'd like to implement. They provide regular updates/feedback during the project as needed.
What was your primary form of communication with FatLab Web Support?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They are responsive and thoughtful when working through new projects.
Are there any areas for improvement or something FatLab Web Support could have done differently?
n/a
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
SEO, Web Development & Maintenance for Digital Mktg Agency
Search Engine OptimizationWeb Development
Confidential
Apr. 2012 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"Our experience with FatLab Web Support has been great, which is why it has lasted for more than 10 years."
Mar 19, 2026
Digital Strategist, Andigo Media
Andrew Schulkind
Verified
Advertising & marketing
New York City, New York
1-10 Employees
Online Review
Verified
FatLab Web Support provides web development support for a digital marketing agency. The team is responsible for handling custom development, SEO, security, and maintenance projects.
FatLab Web Support has delivered on-demand support for over 10 years, including custom feature development, technical SEO optimization, bug fixes, security reviews, and malware remediation. FatLab Web Support is responsive, and their technical and interpersonal skills make them easy to work with.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Digital Strategist of Andigo Media
Describe what your company does in a single sentence.
Andigo is a digital marketing agency focused on content marketing and web development. We work with B2B companies with revenues between $2 million and $25 million dollars, particularly mission-driven businesses.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FatLab Web Support to accomplish?
Establish a reliable overflow development partner for a digital strategy agency. Provide on-demand technical expertise across custom development, SEO, security, and maintenance without requiring a full-time commitment.
SOLUTION
How did you find FatLab Web Support?
Referral
Why did you select FatLab Web Support over others?
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from FatLab Web Support were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Shane and his team have served as a pressure-release valve for our in-house team in times of high demand, team-member vacations, etc. Of the course of our working relationship, Fat Lab has been unfailingly responsive to our needs and our clients' timelines. They have also been expert in troubleshooting issues with existing code as well as recommending approaches for new features and functionality.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Delivered on-demand support across 10+ years covering custom feature development, technical SEO optimization, bug fixes, security reviews, and malware remediation. Maintained a responsive partnership with zero gaps despite irregular project cadence.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Excellent project managment. Responsive whether we reached out via phone, email, or their ticketing platform.
What was your primary form of communication with FatLab Web Support?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Coders with great technical skills aren't always the best at dealing with the people side of projects. Fat Lab's team combine those two sets of skills in a way that makes them fun and easy to work with.
Are there any areas for improvement or something FatLab Web Support could have done differently?
Our experience with FatLab Web Support has been great, which is why it has lasted for more than 10 years. I can't think of any improvements to suggest.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Always top notch."
Schedule
4.5
On time / deadlines
"They do get busy sometimes ..."
Cost
5.0
Value / within estimates
"The work gets done right the first time. No hassles, no drama."
Willing to Refer
5.0
NPS
Website Redesign & Redevelopment for Veterinary Society
Web DesignWeb Development
$10,000 to $49,999
Nov. 2024 - Jan. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They're open to most ideas but will be honest with you if something is not doable and a waste of resources."
Mar 10, 2026
Exec Dir, American Veterinary Society of Animal Behavior
Gage Houser
Verified
Non-profit
Houston, Texas
1-10 Employees
Online Review
Verified
FatLab Web Support redesigned and rebuilt a website for a veterinary society. The team was also responsible for creating a custom membership platform and managing the site.
FatLab Web Support's efforts resulted in satisfactory management of the client's membership platform and automating their member lifecycle. The team was responsive, providing excellent customer service throughout the engagement. FatLab Web Support was also timely and collaborative.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Executive Director of American Veterinary Society of Animal Behavior
Describe what your company does in a single sentence.
We are a members only, non-profit organization, focused on providing further education and resources to Veterinary Professionals interested in animal behavior.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FatLab Web Support to accomplish?
Build a custom membership platform managing five distinct tiers with applicant review, dual payment options, and automated renewals — eliminating manual staff intervention. Create searchable member directories with geographic search so the public can find qualified professionals.
Management of website (updates, glitches, member issues, etc.)
SOLUTION
How did you find FatLab Web Support?
Online Search
Why did you select FatLab Web Support over others?
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from FatLab Web Support were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Being a non-profit, the process may be a little different that most businesses. We started by requesting a proposal from FATLAB for a website rebuild and redesign. They scheduled a meeting with myself and a few board members and they had us go through our wants and needs for the new website. Soon after this meeting, they provided a quote for the work and also provided a very detailed proposal that included a timeline and "what to expect." I then had to get this approved by the Board, then a membership at our general membership meetings, which delayed the project but FATLAB still honored the proposal and they were very patient. Once I had approval, I notified FATLAB and from there, they basically went to work. They finished in the proposed time and they kept me in the loop every step of the way, providing me previews and asking for my input on certain parts of the website. We did have a few hiccups when we switched over, but I was able to quickly get in contact with FATLAB and they were able to fix the problem immediately. They also provide me a detailed report on what they found, why the issue happened, and what they did to fix it.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Manages nearly 800 active members across 5 membership tiers with integrated billing. Automated the full member lifecycle with 7 branded email templates covering applications through renewals. Deployed 11 web forms and multiple searchable directories with interactive mapping.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
FATLAB is very responsive and they provide excellent customer service. I am able to get my questions answered fast and they also provide me with details on the issue so I understand what happened and how it was addressed. They also do great time wise. I am able to alert them of an issue and I have confidence that within 24-48 hours I will have a response and, if the problem is not already fixed, they are actively working on it and will provide me a detailed summary of what they are working on. During our website rebuild, they were able to finish on time and have great support since.
What was your primary form of communication with FatLab Web Support?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They are very down to earth and easy to talk to. They're open to most ideas but will be honest with you if something is not doable and a waste of resources. The FATLAB team is very kind and friendly when you are interacting with them, whether it be via an email or conference call. I also love how collaborative they are. You really feel like you are a part of the work they do vs. you just paying a faceless entity to throw something together. I have learned SO much from them in regards to using our website because they are more than happy to not only fix your issue, but show you how to do it in the future.
Are there any areas for improvement or something FatLab Web Support could have done differently?
Nothing that I can think of at this time.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-3 of
3 Reviews
Our Story
FatLab Web Support was built on the belief that hosting should come with real support. We combine enterprise-grade WordPress hosting with hands-on help from real developers. Our mission is simple: keep websites fast, secure, and stress-free for the businesses and nonprofits that rely on them. Like our loyal black lab mascot, we’re always watching, protecting, and ready to help when you need us.
Meet the Team
Shane LarrabeePresident
Veteran web developer and founder of FatLab Web Support. Started my career at Ogilvy in the late ’90s and have followed the web’s evolution ever since—building, hosting, and supporting high-performing WordPress sites for businesses and nonprofits.
What Sets Us Apart
Real Support, Not Just Hosting
Most hosts stop at keeping your site online. We go further—monitoring, maintaining, securing, and optimizing every WordPress site we host. When you need help, you get a real developer, not a ticket queue or script reader.
The Perfect Hybrid Partner
We’re not a faceless hosting company or a costly dev agency. FatLab combines both—enterprise-grade hosting with developer-level support. You get technical expertise and personal service without the big-agency overhead.
Experience That Spans the Web’s History
From the early days of the internet to today’s AI-powered web, we’ve seen it all. With 25+ years of experience, we bring deep technical knowledge and practical insight to every site we host and support.
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