FatLab Web Support is a managed WordPress hosting and support company built for businesses and nonprofits that rely on their websites every day. We don’t just keep your site online — we make sure it’s fast, secure, and supported by real people who care.
Founded on 25+ years of web development experience, FatLab was created to bridge the gap between traditional web hosts and full-service agencies. Our clients get the best of both worlds: enterprise-grade infrastructure powered by Cloudflare Enterprise, Imunify360 security, and global CDN caching — combined with personal, U.S.-based support from an experienced team that actually understands your website.
We specialize in hosting, maintenance, and performance optimization for WordPress. Every plan includes advanced security, proactive monitoring, backups, updates, malware scanning and cleanup, SSL management, and developer access when you need it. Our systems automatically watch your sites 24/7/365 — if something goes wrong, we’re already on it before you even notice.
FatLab serves a wide range of organizations — from national nonprofits and advocacy groups to professional associations, healthcare organizations, and creative agencies. Our clients trust us to handle their mission-critical websites because we make their digital operations simpler, safer, and faster.
We believe hosting should come with real support. That means no endless hold times, no ticket black holes, and no passing the blame between developers and hosts. At FatLab, you always know who to call — and you get an expert who can actually solve the problem.
In short, we’re not just another hosting company. We’re your website’s best friend — reliable, responsive, and always watching out for you.
Website Redesign & Redevelopment for Veterinary Society
Web DesignWeb Development
$10,000 to $49,999
Nov. 2024 - Jan. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They're open to most ideas but will be honest with you if something is not doable and a waste of resources."
Mar 10, 2026
Exec Dir, American Veterinary Society of Animal Behavior
Gage Houser
Verified
Non-profit
Houston, Texas
1-10 Employees
Online Review
Verified
FatLab Web Support redesigned and rebuilt a website for a veterinary society. The team was also responsible for creating a custom membership platform and managing the site.
FatLab Web Support's efforts resulted in satisfactory management of the client's membership platform and automating their member lifecycle. The team was responsive, providing excellent customer service throughout the engagement. FatLab Web Support was also timely and collaborative.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Executive Director of American Veterinary Society of Animal Behavior
Describe what your company does in a single sentence.
We are a members only, non-profit organization, focused on providing further education and resources to Veterinary Professionals interested in animal behavior.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FatLab Web Support to accomplish?
Build a custom membership platform managing five distinct tiers with applicant review, dual payment options, and automated renewals — eliminating manual staff intervention. Create searchable member directories with geographic search so the public can find qualified professionals.
Management of website (updates, glitches, member issues, etc.)
SOLUTION
How did you find FatLab Web Support?
Online Search
Why did you select FatLab Web Support over others?
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from FatLab Web Support were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Being a non-profit, the process may be a little different that most businesses. We started by requesting a proposal from FATLAB for a website rebuild and redesign. They scheduled a meeting with myself and a few board members and they had us go through our wants and needs for the new website. Soon after this meeting, they provided a quote for the work and also provided a very detailed proposal that included a timeline and "what to expect." I then had to get this approved by the Board, then a membership at our general membership meetings, which delayed the project but FATLAB still honored the proposal and they were very patient. Once I had approval, I notified FATLAB and from there, they basically went to work. They finished in the proposed time and they kept me in the loop every step of the way, providing me previews and asking for my input on certain parts of the website. We did have a few hiccups when we switched over, but I was able to quickly get in contact with FATLAB and they were able to fix the problem immediately. They also provide me a detailed report on what they found, why the issue happened, and what they did to fix it.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Manages nearly 800 active members across 5 membership tiers with integrated billing. Automated the full member lifecycle with 7 branded email templates covering applications through renewals. Deployed 11 web forms and multiple searchable directories with interactive mapping.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
FATLAB is very responsive and they provide excellent customer service. I am able to get my questions answered fast and they also provide me with details on the issue so I understand what happened and how it was addressed. They also do great time wise. I am able to alert them of an issue and I have confidence that within 24-48 hours I will have a response and, if the problem is not already fixed, they are actively working on it and will provide me a detailed summary of what they are working on. During our website rebuild, they were able to finish on time and have great support since.
What was your primary form of communication with FatLab Web Support?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They are very down to earth and easy to talk to. They're open to most ideas but will be honest with you if something is not doable and a waste of resources. The FATLAB team is very kind and friendly when you are interacting with them, whether it be via an email or conference call. I also love how collaborative they are. You really feel like you are a part of the work they do vs. you just paying a faceless entity to throw something together. I have learned SO much from them in regards to using our website because they are more than happy to not only fix your issue, but show you how to do it in the future.
Are there any areas for improvement or something FatLab Web Support could have done differently?
Nothing that I can think of at this time.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-1 of
1 Reviews
Our Story
FatLab Web Support was built on the belief that hosting should come with real support. We combine enterprise-grade WordPress hosting with hands-on help from real developers. Our mission is simple: keep websites fast, secure, and stress-free for the businesses and nonprofits that rely on them. Like our loyal black lab mascot, we’re always watching, protecting, and ready to help when you need us.
Meet the Team
Shane LarrabeePresident
Veteran web developer and founder of FatLab Web Support. Started my career at Ogilvy in the late ’90s and have followed the web’s evolution ever since—building, hosting, and supporting high-performing WordPress sites for businesses and nonprofits.
What Sets Us Apart
Real Support, Not Just Hosting
Most hosts stop at keeping your site online. We go further—monitoring, maintaining, securing, and optimizing every WordPress site we host. When you need help, you get a real developer, not a ticket queue or script reader.
The Perfect Hybrid Partner
We’re not a faceless hosting company or a costly dev agency. FatLab combines both—enterprise-grade hosting with developer-level support. You get technical expertise and personal service without the big-agency overhead.
Experience That Spans the Web’s History
From the early days of the internet to today’s AI-powered web, we’ve seen it all. With 25+ years of experience, we bring deep technical knowledge and practical insight to every site we host and support.
Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Sign in to see which brands trust FatLab Web Support.
Get connected to see updates from FatLab Web Support like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.