Facet Interactive

BACKGROUND

Please describe your company and position.

I am the Founder of an events platform.

Describe what your company does in a single sentence.

Our company built a consumer-facing events platform that helps people discover, create, and engage with experiences in more meaningful, connected ways

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Facet Interactive to accomplish?

• Review our tech stack

SOLUTION

How did you find Facet Interactive?

Referral

Why did you select Facet Interactive over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from Facet Interactive were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.
We partnered with Facet Interactive to design and deploy our platform's AI-driven architecture, leveraging a modern tech stack and modular agent strategy to power intelligent event discovery, personalized recommendations, automated workflows, and seamless user interactions across the platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

led to measurable gains across Coral’s platform, including faster product development cycles, improved recommendation accuracy, higher user engagement and retention, and reduced operational overhead through AI-driven automation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Facet Interactive consistently met key deadlines and executed with a high level of precision, delivering quality work on schedule while adapting quickly to evolving product needs.

What was your primary form of communication with Facet Interactive?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Working with Jordan and his team at Facet has been a great experience from start to finish. They brought a rare combination of strategic thinking and executional excellence. From the early stages, Jordan took the time to truly understand our vision, goals, and constraints, and translated that into a clear, actionable plan. What stood out most was their responsiveness and ability to solve problems in real time. They don’t just deliver what’s asked—they think ahead, anticipate challenges, and offer better solutions. The team is highly professional, detail-oriented, and committed to delivering quality work on schedule. Overall, Facet operates more like a true partner than a vendor. I’d highly recommend Jordan and his team to anyone looking for a reliable, thoughtful, and high-performing team.

Are there any areas for improvement or something Facet Interactive could have done differently?

Na

BACKGROUND

Please describe your company and position.

I am the Software Engineering Manager of a sports analytics firm.

Describe what your company does in a single sentence.

We leverage Sports Analytics Data for market leans within sportsbooks and prediction markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Facet Interactive to accomplish?

• Create a real time data ecosystem

SOLUTION

How did you find Facet Interactive?

Referral

Why did you select Facet Interactive over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Facet Interactive were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to mature our data ecosystem within AWS from points of ingestion to delivery to the front end.

Key deliverables:

• Detailed System Design
• Data Architecture Blueprint (including data lakes, warehouses, and processing layers)
• Migration Roadmap and Phasing Plan
• Data Governance Framework and Policies
• ETL/ELT Pipeline Documentation
• Data Quality and Monitoring Strategy
• Security and Compliance Assessment
• API Integration Specifications
• Performance Optimization Guidelines
• Disaster Recovery and Business Continuity Plan
• Training Materials and Knowledge Transfer Sessions
• Cost Optimization Analysis
• Proof of Concept for Critical Components
• Testing and Validation Framework
• Go-Live Runbook and Support Plan

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes:

Performance Improvements:

• Reduced data processing time by 65%
• Decreased query response times by 70% for internal analytics dashboards
• Improved data pipeline throughput from 500K to 2M records per hour

Cost Optimization:

• Reduced monthly AWS infrastructure costs by 35% through resource optimization and right-sizing
• Decreased storage costs by 40% through implementation of data lifecycle policies and compression

Data Quality & Reliability:

• Increased data accuracy from 87% to 99.2% through automated validation rules
• Reduced data pipeline failures from 10% to less than 2%
• Achieved 99.7% uptime for critical data services

Operational Efficiency:

• Reduced manual data processing effort by 80% through automation
• Decreased time-to-insight for business users from 3 days to near real-time
• Cut incident resolution time by 55% with improved monitoring and alerting

Business Impact:

• Enabled 12 new data-driven use cases across 5 business units
• Increased data accessibility to 300+ additional users across the organization
• Reduced time-to-market for new analytics products from 6 weeks to 10 days

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered everything on time and to expectation

What was your primary form of communication with Facet Interactive?

Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with the attention to detail and transparency of the entire team from the point of first contact to the end of the project.

Are there any areas for improvement or something Facet Interactive could have done differently?

For our particular project. No. 

BACKGROUND

Please describe your company and position.

I am the VP Technology of a HR company 

Describe what your company does in a single sentence.

Execuitve Search

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Facet Interactive to accomplish?

• Perform an independent technical due-diligence review of the target platform.
• Evaluate scalability, security, and architecture maturity to assess acquisition risk.
• Identify technical debt and provide recommendations for post-acquisition improvement.

SOLUTION

How did you find Facet Interactive?

Referral

Why did you select Facet Interactive over others?

• High ratings
• Close to my geographic location
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: Facet Interactive conducted a full Systems Architecture Assessment of the ProjectX platform as part of our acquisition due diligence. The review covered infrastructure, cloud architecture, application code quality, security posture, DevOps processes, and overall scalability. Key Deliverables:

Detailed assessment report with Red/Orange/Yellow/Green issue ratings

Executive summary highlighting risks, gaps, and recommendations

Live presentation and Q&A session for stakeholders

Optional runbook framework for ongoing platform operations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Identified key areas of technical debt and prioritized remediation items across infrastructure, code, and DevOps.
• Validated the platform’s scalability and security posture for acquisition decision-making.
• Produced a quantified risk assessment (Red/Orange/Yellow/Green ratings) that guided next-step technical planning.
• Delivered actionable recommendations that improved system reliability and reduced projected operating risk post-acquisition.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Facet was extremely organized and proactive throughout the engagement. They established a clear timeline at the start and delivered all reports and presentations on schedule. Communication was excellent — they were responsive to questions, adjusted to our needs quickly, and kept us updated at every stage.

What was your primary form of communication with Facet Interactive?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Facet Interactive's depth of technical expertise and clarity of communication stood out. They combined deep architectural insight with the ability to explain complex findings in plain language. Their deliverables were exceptionally well-structured, making it easy for both technical and executive stakeholders to act on their recommendations.

Are there any areas for improvement or something Facet Interactive could have done differently?

There were no gaps in Facet’s performance. Their analysis was exceptionally thorough and exceeded expectations.

BACKGROUND

Please describe your company and position.

I am the Founder of Decked Out Live

Describe what your company does in a single sentence.

End to end cruise charter production

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Facet Interactive to accomplish?

• Scaling systems

SOLUTION

How did you find Facet Interactive?

friend

Why did you select Facet Interactive over others?

Close to my geographic location

How many teammates from Facet Interactive were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Project Overview: Decked Out, a Miami-based experiential event production company specializing in full-ship charter events and branded festivals at sea, is engaging Facet Interactive to support the design, development, and optimization of its digital infrastructure, marketing systems, and data strategy. The collaboration will strengthen Decked Out’s ability to scale upcoming large-scale cruise activations — including high-profile events like BKFC’s “The Bruise Cruise” (Conor McGregor partnership) and future brand collaborations with Hyrox, Peloton, and lifestyle sponsors — by establishing a robust foundation for marketing automation, audience engagement, sponsorship tracking, and performance measurement.  
2. Objectives:

• Develop a centralized digital ecosystem for Decked Out’s event marketing and operations.
• Streamline customer acquisition, ticketing funnels, and CRM workflows.
• Enhance data-driven decision-making across sponsorship, attendee engagement, and marketing performance.
• Support the go-to-market (GTM) execution for multiple charter events through technology integration, content management, and analytics. 

3. Scope of Services
A. Strategy & Discovery

• Conduct strategic workshops to map Decked Out’s end-to-end marketing and operational systems.
• Audit existing digital assets (websites, CRM, ticketing, analytics).
• Define a unified data architecture connecting ticketing (e.g., FEVO), CRM (HubSpot/Salesforce), and marketing automation tools.
• Identify KPIs and key reporting dashboards for ROI tracking and sponsor value reporting.

B. Digital Platform Development

• Design and develop the Decked Out digital hub, consolidating event microsites, sponsor showcases, media assets, and booking tools.
• Build scalable architecture for future event websites (e.g., BKFC Cruise, Hyrox Cruise, Peloton Experience at Sea).
• Implement API integrations between FEVO, CRM, and email marketing systems.
• Ensure mobile-optimized, high-performance user experience for fans, partners, and sponsors.

C. Marketing Systems & Automation

• Configure automation workflows for lead nurturing, abandoned-cart remarketing, and VIP/sponsor communications.
• Establish data flows between CRM and social media ad platforms for retargeting and lookalike audiences.
• Implement event-specific landing pages and paid media tracking systems.

D. Data, Analytics & Reporting

• Deploy Google Analytics 4, Meta Pixel, and campaign attribution dashboards.
• Develop sponsor-facing performance reports showing impressions, engagement, ticket conversions, and ROI.
• Create executive dashboards for Decked Out’s leadership team to monitor key event and sales metrics in real time.

E. Ongoing Support & Optimization

• Provide technical support and data QA during pre-sale, sales, and event activation periods.
• Conduct monthly reviews and performance optimization sessions.
• Train Decked Out’s marketing and partnerships team on platform usage, analytics interpretation, and automation management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes
1. Digital Infrastructure & Efficiency

• 100% system integration achieved between Decked Out’s CRM, ticketing (FEVO), and marketing automation tools — creating a unified data flow across all departments.
• 50% reduction in manual processes (reporting, data entry, guest communication) through automation and centralized dashboards.
• Real-time data visibility for leadership and sponsors, improving decision-making and response time by an average of 30%.

 
2. Marketing & Sales Performance

• Pre-sale conversion rate increase of 25–30% due to improved landing page design, automation workflows, and data-driven audience targeting.
• 10x ROI on ad spend compared to previous event marketing cycles through optimized funnel tracking and retargeting sequences.
• Email engagement rates up 40%, with automated sequences reducing abandoned-cart rates by over 20%.
• Pre-sale launch readiness achieved ahead of schedule, supporting a Dec 3 launch window for ticket sales.

 
3. Sponsorship & Revenue Growth

• $1M+ in confirmed sponsorship value tracked through new CRM-integrated reporting workflows.
• Enhanced sponsor ROI reporting, allowing Decked Out to provide live metrics on impressions, engagement, and conversions — improving partner retention and upsell opportunities by 15%.
• Implementation of FEVO partnership contributed $600K cash advance and $50K sponsorship, delivering immediate working capital pre-launch.

 
4. Team Productivity & Operations

• 60% faster internal reporting cycles, reducing time to prepare investor, partner, and sponsor reports from days to hours.
• Improved internal collaboration between marketing, partnerships, and operations via a single integrated project management dashboard.
• Staff training completion rate: 100%, ensuring Decked Out’s internal team could manage and sustain all systems independently post-launch.

 
5. Strategic & Brand Outcomes

• Successful launch of Decked Out’s digital ecosystem, setting a scalable model for future charter events (e.g., BKFC Bruise Cruise, HYROX Cruise).
• Enhanced brand credibility and partner confidence through professional, data-backed communication tools.
• Established a replicable digital framework to support multiple high-profile events per year, enabling long-term growth and investor confidence.

 
6. Overall Impact Summary

• Operational efficiency improvement: +45%
• Marketing performance lift: +30% conversion across funnels
• Sponsor reporting accuracy: +95% improvement in data reliability
• Revenue readiness: Immediate working capital established pre-sale
• Future scalability: Infrastructure built to support 3–5 concurrent events annually

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management & Responsiveness
Facet Interactive demonstrated exceptional project management discipline throughout the engagement. From the initial discovery phase through launch, the team maintained a clear, structured workflow supported by weekly check-ins, shared timelines, and transparent progress tracking across deliverables.

They delivered all major milestones on or ahead of schedule, even as project scope evolved to include additional integrations and reporting functionality. The use of agile sprints and milestone-based reviews ensured that both teams remained aligned on priorities, deliverables, and timelines.

Facet was highly responsive to Decked Out’s needs, often turning around feedback or technical requests within 24–48 hours. They consistently adapted to shifting requirements — such as pre-sale timeline adjustments and sponsor reporting enhancements — without compromising quality or deadlines.

Communication was proactive and solutions-oriented. When challenges arose, Facet didn’t just flag issues — they came prepared with actionable options and clear recommendations, ensuring momentum was never lost. Their collaborative approach created a genuine sense of partnership rather than a vendor-client dynamic.

Overall, their project management approach combined structure with flexibility, allowing Decked Out to move fast while maintaining confidence in delivery.

What was your primary form of communication with Facet Interactive?

In-Person Meeting

What did you find most impressive or unique about this company?

Most Impressive or Unique Aspects
What stood out most about Facet Interactive was their ability to blend technical expertise with strategic foresight. They didn’t just execute tasks — they understood the broader business goals and designed digital systems that directly supported growth, scalability, and real-world results.

Their approach was both analytical and creative: every recommendation is data-driven, yet they always find innovative ways to streamline complex processes and make technology serve the bigger picture. Unlike many firms that focus purely on delivery, Facet operated like an embedded partner — anticipating needs, identifying opportunities, and making proactive suggestions that added real value.

Equally impressive was their responsiveness and consistency. Whether it was a high-priority integration request or a last-minute adjustment before a sponsor presentation, the team acted quickly and confidently, giving us complete trust that deadlines would be met without sacrificing quality.

Ultimately, what made Facet unique was their ability to act as a true strategic extension of our team — not just a service provider. They cared about the success of our business as if it were their own, and that level of ownership and commitment made all the difference.

Are there any areas for improvement or something Facet Interactive could have done differently?

Overall, Facet Interactive delivered excellent work and consistently met expectations. That said, as with any fast-moving, complex project, there were a few areas where refinements could further strengthen future collaborations.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of One2s Compliance, a compliance company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Facet Interactive?

We needed someone to build our website and provide us with a bit of technical support.

SOLUTION

What was the scope of their involvement?

Facet Interactive designed and developed our website. I provided them with some information, and the team put everything together. They built home, about, services, contact, and resources pages. If a user wants to contact us, I get sent an email about the client looking for our services. The team also provided technical support. 

What is the team composition?

We worked with two teammates from Facet Interactive: Jordan (CTO & Partner) and Peter (CEO). 

How did you come to work with Facet Interactive?

They were a referral from one of my clients in the construction sector.

How much have you invested with them?

We spent $6,000.

What is the status of this engagement?

We worked together from June–July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were very happy with the website’s quality. We received several leads from the website, which has been very helpful. Lead generation on the website increased by around 20%. Although Facet Interactive has transferred control of the website to us, they're still helpful if I need them.

How did Facet Interactive perform from a project management standpoint?

Facet Interactive delivered on time and within budget. They communicated very well with us and were very responsive. We used Google Docs, emails, and phone calls to communicate.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to Jordan, who was our main point of contact.

What did you find most impressive about them?

Facet Interactive was very professional in all aspects. They did everything well and showed their expertise in the IT world. 

Are there any areas they could improve?

There was nothing they needed to improve; everything worked very well.

Do you have any advice for potential customers?

You can’t go wrong with Facet Interactive. You’ll be very satisfied with the product you receive.

BACKGROUND

Introduce your business and what you do there.

I’m a senior director at ChenMed, a large primary care provider for seniors in the US. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Facet Interactive?

We were trying to find a web development company that could help us redesign a few company websites.

SOLUTION

What was the scope of their involvement?

Initially, we brought Facet Interactive on board to help us with the redesign, redevelopment, and refactoring of the UX across 4–5 company websites. Their deliverables have included developing the UI/UX for the website, delivering the website code and platform, managing the delivery cycle of the project, and managing the sprints. The team has also delivered any technical solutions related to feature enhancements on the website or our Salesforce CRM platform. 

Over the years, they’ve supported us with web development solutions and some development support for our Salesforce CRM. They’ve also provided solutions for any technical challenges we’ve had related to setting up platforms for marketing. The team uses Figma for design and Drupal for web development.

What is the team composition?

I’ve worked with multiple developers. Jordan (CTO & Partner) is our main connection and the one who helps us think through solutions. We also work with Yash (Project Delivery Manager), who manages the day-to-day project and handles tickets and enhancements for ongoing projects.

How did you come to work with  Facet Interactive?

We were in the process of working on a website refresh. The developer that was working on the project could no longer take it on because they were moving away from being a commercial service provider to being an actual product. As a result, we needed to bridge the gap quickly to find a development team that provided great service and understood marketing and growth.

Our previous provider introduced us to Facet Interactive. Once we met Jordan, we realized their level of expertise and knowledge in all things technology. They understood how technology connected with business models, growth, and revenue operations. 

Additionally, the team understood how technology fuels marketing and how that fuels growth — the entire ecosystem. Therefore, by working with them, we wouldn't just be getting a tech partner; we were getting a business strategist who understood technology and how to best implement it for our business goals.

How much have you invested with them?

We’ve spent close to $1 million.

What is the status of this engagement?

We started working together in January 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Facet Interactive is a good partner; they've delivered great, high-quality work. The value of Facet Interactive’s work is in the site's UX. We rarely have any challenges with the website failing. From a UX perspective, the website is highly usable, and users are taking the actions we need them to.

As a partner with Facet Interactive, we’re able to have open conversations about where the improvements are. Everything we’ve worked on with them has been critical to the business. Moreover, the whole team is great. Yash and Jordan are pretty amazing. One of our developers is also exceptional. Everyone on Facet Interactive's team does what they need to do; the whole organization delivers quality work and service. 

How did  Facet Interactive perform from a project management standpoint?

Facet Interactive is extremely attentive and sensitive to deadlines. Yash has been great at staying on top of deadlines and making sure we get to the delivery date. We sit in constant meetings three times a week to go through what the sprints look like, discuss trade-offs, and plan for work and the delivery cycle. 

The team uses Jira for project management. They're also timely and very reasonable when it comes to scopes, pricing, quoting a project, and doing several passes of a project to reach an end goal. Overall, it’s a pleasure to work with them. 

What did you find most impressive about them?

The most impressive thing about Facet Interactive is their ability to understand the connection between multiple things within and outside of technology and how to deliver value to the business. Although we initially hired them for one project, their dynamism has helped us find solutions to problems we didn't realize we had and align our roadmap to a solid solution. 

We initially hired them for web development, but they've helped us find opportunities to enhance things that can increase sales or improve the experience. When we work with them, we’re not just getting a slim view of a solution; we’re getting a very knowledgeable partner. They’re almost like a business consultant who can help us navigate and identify opportunities for improvement, growth, and delivering better value.

Are there any areas they could improve?

No, there aren’t any areas of improvement. They’re very flexible. 

Do you have any advice for potential customers?

Don’t look at Facet Interactive as just a web partner; look at them as a business solutions partner. When you sit down with them, consult with them as a business solutions partner, and they’ll guide you through what you need to get to your end goal, whether it's with them or bringing on third-party partners. 

BACKGROUND

Please describe your company and position.

I am the Former CEO of Tandem.

Describe what your company does in a single sentence.

Dev tools creation and software consulting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Facet Interactive to accomplish?

• Drupal Application Development
• Marketing Automation and Consulting
• CRM Consulting

SOLUTION

How did you find Facet Interactive?

Conference Networking

Why did you select Facet Interactive over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned
• Long-term Relationship

How many teammates from Facet Interactive were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Lando had been providing custom software development services for the marketing department of a large national healthcare provider. As Lando transitioned away from custom software development, we handed the project to Facet as a trusted partner. Facet took our work to the next level, providing: 

• Drupal development and support services for a complicated multi-tier brand 
• Digital strategy, design, and development of a completely new brand for the client
• Marketing automation implementation
• Salesforce development
• and much more

They really took this project to the next level.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successfully launching multiple web properties while navigating a complex stakeholder landscape
• Improving web page performance and accessibility scoring
• Increased digital conversions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Facet provided close management of the client, providing an in-depth strategic resource who became deeply embedded with the organization to the point where they relocated to be closer to the client's headquarters. They are very communicative regarding delivery timelines and responsive to our needs.

What was your primary form of communication with Facet Interactive?

Virtual Meeting

What did you find most impressive or unique about this company?

Strategic foresight. Facet has the expertise to get the technical job done but guides this work with a deeper understanding of the business realities driving the technical needs.

Are there any areas for improvement or something Facet Interactive could have done differently?

Not to my knowledge; this was one of the smoothest handovers we've had on a project.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing communications manager at an advanced mobility company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Facet Interactive?

I use Facet Interactive to maintain the Drupal backend of our website. They’ve also built a web app for me. 

SOLUTION

What was the scope of their involvement?

Facet Interactive handled Drupal backend development tasks and collaborated with the web development team we were using. I didn’t have direct interaction with them during that project.

I currently have them on retainer to maintain the Drupal website and keep it functioning. I don’t interact with them a lot, however — they usually send me an email about what upgrades they’ve done, and that’s essentially all my interaction with them. They’ve done security patches and do whatever needs to get done to keep our server safe. The team has access to our hosting, but they don’t provide it. 

Moreover, I’ve once used them to develop a web app for me. It’s a URL-shortening app. I input a URL, and the app shortens it and lets me track how many times it’s been used.

What is the team composition?

I mainly work with Jordan (CTO) and Peter (CEO). Another person has worked on the website, but I don’t have prior interactions with them. 

How did you come to work with Facet Interactive?

They were referred to us. 

How much have you invested with them?

We’ve spent around $7,500–$10,000 on their services. 

What is the status of this engagement?

They started maintaining the website in May 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The web app has been good, but I no longer use it. Nonetheless, it did exactly what it was supposed to do and helped me save time. 

How did Facet Interactive perform from a project management standpoint?

Facet Interactive’s project management is generally good. We often communicate via email. I sometimes call them when I need clarification. I mainly talk to Peter, but Jordan has also been great. They’re responsive whether I use phone calls or emails.

What did you find most impressive about them?

They’re great at understanding technology. Since I don’t know all the latest updates in technology, they explain things to me. That’s truly helpful. Overall, they seem to be truly up-to-date when it comes to technology. They’re also responsive and knowledgeable. 

Are there any areas they could improve?

Sometimes, it takes longer for them to get back to me. However, they’re a smaller company, so I understand that they’re wearing many hats. 

BACKGROUND

Please describe your company and position.

I am the CEO of a business services company

Describe what your company does in a single sentence.

We connect credit-challenged consumers with nonprofit counselors who help them attain credit well-being for life.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Facet Interactive to accomplish?

• Manage offshore full stack developers
• Help develop digital integrated experiences for connectors and counselors

SOLUTION

How did you find Facet Interactive?

Referral

Why did you select Facet Interactive over others?

• Referred to me
• Company values aligned

How many teammates from Facet Interactive were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Gain an understanding of mortgage lending process 
2. Manage a team of offshore developers 
3. Leverage robotic process automation and APIs for third-party integrations 
4. Migrate platform to AWS

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have received industry awards for our platform’s financial inclusion We have achieved ability to scale connector and counselor onboarding We have reduced the cost and complexity of onboarding new partners We have been able to own our customer mobile experience versus outsourcing that to a third party. We can easily size and scope new work and forecast effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Good communication via tools such as Slack, Jira, and FreshDesk that help keep all parties abreast of project process and tickets. Regular checkin with our testing and Product teams. Willingness to address offshore delays proactively and negotiate reasonable accommodations for all parties. Flexible with respect to cash flow and budget constraints.

What was your primary form of communication with Facet Interactive?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Facet is more than just an IT consultant, they're an important part of our executive team and add value to marketing, operations and business development.

Are there any areas for improvement or something Facet Interactive could have done differently?

There's nothing they need to improve on.