ExpandX Marketing & Web

BACKGROUND

Please describe your company and position.

I am the Surgeon, Founder & CEO of MedMers MedTech startup of MedMers

Describe what your company does in a single sentence.

Medical Technology to enhance the training, learning & performance of surgical procedures

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpandX to accomplish?

• Create & design a Platform for eLearning

SOLUTION

How did you find ExpandX?

• Online Search
• Clutch Site

Why did you select ExpandX over others?

• High ratings
• Close to my geographic location
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• the head and team are amazing superb!

Describe the scope of work in detail. Please include a summary of key deliverables.

They created a platform for eLearning in a clean, lean and simple way as we discussed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• updated on time, one-on-one, friendly and very professional team. Temelko is with the team a very understanding and cooperative person that gives attention to details and comes to your expectations in a remarkable, they never let you down.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

absolutely professional, tailor-made, supportive, updating on each stage. They are splendid by all means!

What was your primary form of communication with ExpandX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The ability to adapt to our needs, help being creative to our requests, friendly approach in finding solutions and delivering unique product.

Are there any areas for improvement or something ExpandX could have done differently?

I was busy most of the time due to many reasons I hope they can pick the phone more frequently because Its difficult at times in the post-pandemic times to multi-task. Otherwise, stunning company 5/5

BACKGROUND

Please describe your company and your position there.

I am the founder, owner and CEO of an International company providing yachting charters, sailing holidays, custom sailing trips and yachting cruises in the Mediterranean and the Caribbean regions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ExpandX, and what were your goals?

We needed a brand new website for our business as since the beginning of our operation we had a more basic one that we now needed to upgrade to a new, modern and much more functional website. We also needed to upgrade our brand identity, logo and brand materials, as well as presence in the social media platforms where our customers mainly are.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had two approaches - one company that was recommended by a friend of mine and to seek an external provided that we select ourselves. We initiated talks with 4 companies in total and all of them appeared to have very good knowledge and were very professional in terms of understanding what we need and technical ability to deliver it.

However ExpandX stood out with highest level of competence, pro-activeness and quick replies. They also elaborated on questions we initially did not think about that actually helped us a lot at that stage. So we ended up selecting ExpandX.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with the website development. We worked with few different team departments - Design, SEO, Web development, IT admin and marketing - to cover all major needs of this project. We had a project manager that smoothly navigated us through all the process, steps, revisions, idea stages, etc.

Once we finished that project for approximately 3 months. we then started with the other service lines that were all executed smoothly, with great communication flow and clear processes agenda. We were always given professional and meaningful answers by the separate team departments when we needed clarifications.

How many people from the vendor's team worked with you, and what were their positions?

For the website development we worked with 6 team members - web design, head of web development, SEO specialist, UX/UI specialists and IT admin. A project manager - Ellie - lead all the communication flow and reporting. For the braiding and social media service lines we worked with other 3 team members from design and marketing departments. Ellie was over the top of the project management again.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had great results with website for the initial month of operations. We had smooth migration process and clients were very satisfied with the new digital product. We also received compliments from some clients that they really like our new website and they said it is much easier to navigate compared to the old one.

We are also seeing some increase in our traffic levels, time spent on the website, and other important metrics. Overall very good results for the initial period after the launch of the website.

Describe their project management style, including communication tools and timeliness.

Excellent project management processed by ExpandX. We had regular email status quo updates, smooth and very easy to follow communication flow via email as well as regular meetings to discuss the projects progress. That all made our understanding of the the project development and the work process very effective.

What did you find most impressive or unique about this company?

Professionalism of very high level, solid expertise and great communication. Those three blend perfectly together and the services are excellent!

Are there any areas for improvement or something they could have done differently?

None I can think of at the moment.

BACKGROUND

Please describe your company and your position there.

Cofounder of promotional products company based in Sofia, Bulgaria. We work with all types of businesses, but mainly IT, FMCG, marketing agencies, financial institutions and authors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ExpandX?

We had an old and not optimised web site. The experts from ExpandX got our products, services and clients info and together with their support we managed to build a brand new web site which already pays back to us by attracting new clients and orders.

SOLUTION

How did you select this vendor and what were the deciding factors?

We wanted to work with a company with strong background in web services. Not only web development but social media, online shops, SEO and funnels. We have checked the market and contacted several vendors, but ExpandX team stand out with professionalism, practical and working ideas, fast service and friendly approach and communication

Describe the project in detail and walk through the stages of the project.

At the beginning we had several meetings between our teams. We figured out our key objectives and got their advices on several different solutions(samples). After we chose the design they implemented all the given information and pictures. We had several feedback calls and at the end it turned out that we started to read each other minds.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with project manager who administered the whole project progress and delivery, two web developers, web designer, IT admin, SEO specialist and quality assurance specialist. Communication was mainly via email with regular progress meetings.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Before we did not receive any inquires neither phone calls from our old site. Those have changed and we have numerous calls and mail inquiries every day. We are glad that most of the administrative work is done by the system. We only deal with few special inquiries of certain clients and can focus on the work in the background.

How effective was the workflow between your team and theirs?

The result talks about itself the most. Both teams worked as one at the end. Definitely the easiest communication even for the youngsters who were in from our side

What did you find most impressive or unique about this company?

We were most impressed by their knowledge and expertise in every area in which questions occurred. Every idea and solution was backed by their experience with previous clients and projects. Thus we got the best service and expertise gained through many years and projects.

Are there any areas for improvement or something they could have done differently?

They gave their best and did great! What i think is that if they carefully increase the team they will be able to delivery even faster and to more clients in the same time.

BACKGROUND

Please describe your company and your position there.

I'm the owner of Information Security Consulting Company and we are offering solution and services such as ICS/OT ASSET DISCOVERY AND VULNERABILITY MANAGEMENT, SIEM Integration, Manpower and Machine Safety Training.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ExpandX, and what were your goals?

We are struggling with getting leads and we are trying to improve our database in order for us to start promoting our services. The most effective way is to promote this in social media, etc. In doing this we shall be able to get/reach new interest from audiences all over the world.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online fro Digital Marketing companies and shortlisted 5. expandX was one of them because of the positive feedback from past clients. Approached them via email and they were very cooperative and quick in answering our queries.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

First, we went through our services and they made sure that they understand it. Then they had come up with the strategies like to develop a Service Landing Page, they suggested to do video ads production, social media and digital marketing. They made sure that all social media accounts were ready to cater the campaigns. They set up everything and made so easy for us.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with:

• Temelko – Over all Team
• Polina – Video Ads Team
• Alexander, Jordan – Digital Ads Team
• Ellie – Admin, Digital Marketing Team
• Katerina – Accounts
• George – IT Dept

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The overall campaigns have a significant result as of now. As our social media accounts were quite new, they are trying to establish the readiness first and we are sure that they are doing the correct steps to achieve our goals.

How effective was the workflow between your team and theirs?

As we are not in the same area, we always have our meeting twice a month via google meet. It is not an issue at all as the team were very alert in responding to our emails.

What did you find most impressive or unique about this company?

It's a complete package that can really assist or help all your needs, especially in digital marketing. The support is overwhelming every time from the team.

Are there any areas for improvement or something they could have done differently?

Well, there is always room for improvement, but, from what we are getting from them now, it is more than enough.

BACKGROUND

Introduce your business and what you do there.

I'm an accountant for an accounting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ExpandX?

During the COVID-19 pandemic, our firm absorbed a few other companies, and we were expanding. We’re very proud of our company and the way we work with our clients, but that was hard for us to express with our website and branding. We wanted to present ourselves more professionally to our clients so they could find us online and trust us. 

We hired ExpandX to help us with website design and rebranding because we wanted to reach a younger audience.

SOLUTION

What was the scope of their involvement?

ExpandX is designing and developing our website and came up with the color scheme. The website is both mobile and desktop friendly. We are now working with them on additional functionalities. 

What is the team composition?

Our main point of contact is Temelko (CEO & Founder), but we’ve also worked with other people in the company. 

How did you come to work with ExpandX?

They were recommended to us. 

How much have you invested with them?

We invested around £9,000 (approximately $10,000 USD). 

What is the status of this engagement?

We started working with them in October 2022, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve had very positive feedback so far about the website. Everything is easy to navigate, and we haven’t had any issues with it. 

How did ExpandX perform from a project management standpoint?

They are very responsive, and communication is effortless. They’re organized, and everything is being delivered on time and within our budget. We communicate via Zoom, phone calls, and email. 

What did you find most impressive about them?

They’ve been willing to answer any and all questions we’ve brought to them, and have been extremely patient throughout our partnership. They’ve been providing us with the highest quality work. They’ve acted as a real partner for us, and we collaborate very closely with them. If we have any feedback, they’re quick to respond to it. 

We use many different service providers, and very rarely do we get such excellent customer service as we do with ExpandX. They give us fantastic value for our money. 

Are there any areas they could improve?

There is nothing more they could be doing for us. 

Do you have any advice for potential customers?

When you work with any service provider, especially ExpandX — be kind, patient, and easy to work with.

BACKGROUND

Introduce your business and what you do there.

I’m a designer in the art industry, and I run a business where I create art pieces for homes, offices, and other spaces.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ExpandX?

We hired them to build our website.

SOLUTION

What was the scope of their involvement?

ExpandX is building my website from scratch. First, I explained everything I wanted from the site, and then they started development. I’m considering using their marketing services in the future. 

What is the team composition?

I’ve worked with 3–4 teammates from ExpandX, including the CEO. 

How did you come to work with ExpandX?

I found them through a Google search when looking for companies in Sofia. When I emailed ExpandX, they responded pretty fast; they listened to me and understood what I wanted, so I hired them. 

How much have you invested with them?

I’ve spent around 9,000 Bulgarian lev (approximately $4,500 USD).

What is the status of this engagement?

We started working together in May 2022, and our engagement is ongoing. They’re aiming to finish the site by the end of November.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project is going well; ExpandX has achieved every goal so far and has met my vision for the site. We’re building something special together, and they’re helping in everything they can. Since the site isn’t finished, I can’t give any metrics. 

How did ExpandX perform from a project management standpoint?

Every communication with them is smooth, and we haven’t had any issues with any team members. We usually communicate through email and sometimes talk on the phone with the CEO. They’re very fast in responding to my emails; they reply within the hour. Although we’ve had a delay in the timeline, it was on my side. 

What did you find most impressive about them?

I emailed at least 10 big companies, and most didn’t give me the attention I wanted; it took them at least a week to respond to my inquiry, and some didn’t respond at all. To me, that showed me they weren’t serious. Meanwhile, the response I got from ExpandX was the best; they’re good to me and act professionally. 

Are there any areas they could improve?

I don’t see any ways they need to improve; everything’s perfect.

BACKGROUND

Please describe your company and your position there.

Airhosted is a property management service company operating on a Swiss market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ExpandX?

We hired ExpandX to help us get a hold of our digital campaigns and establish social media presence.

SOLUTION

How did you select this vendor?

We reached out to quite a few companies and ExpandX checked all boxes: knowledgable in our field, familiar with our market, easy to communicate with and very reasonably priced.

Describe the scope of their work in detail.

We had several kick-off calls before the start to outline the needs and pains and kept a very open communication process with the team further into the project. ExpandX team kept track of our ideas and was always very open for feedback.

What was the team composition?

We were introduced to an account manager as well as digital marketing specialists for daily operations. Strategy calls we took directly with the CEO and since he has so much experience in the field we truly felt heard and understood.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

ExpanX team helped us establish social media presence almost from 0, so we did see growth on all the channels.

How effective was the workflow between your team and theirs?

ExpandX team always met the deadlines. We even found it challenging to keep up with their speed of providing us with posts and creatives.

What did you find most impressive about this company?

The team really impressed us with their high professional standard and experience in our area. This used to be really hard to find.

Is there any area for improvement or anything that could have been done differently?

Since there was quite a high load of incoming creatives and texts from ExpandX team we did realise that we need a dedicated person to focus on those tasks and approvals. Had we realised this from the very beginning, perhaps we could have done even more with the ExpandX team.

BACKGROUND

Please describe your company and your position there.

I am Director of Conscious Products Ltd managing the commercial activities and marketing of a new brand we recently launched - Blessedmama.net

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ExpandX, and what were your goals?

We needed a complex solution. We needed someone to build our brand identity as per the framework and goals we have established, then to build our phase 1.0 for our new Website (development, design, IT, etc.) and also to set the Marketing strategy for the Digital Marketing activities that will be following. We have hired ExpandX for all of those.

SOLUTION

How did you select ExpandX and what were the deciding factors?

We found them over the web, found very good testimonials and set up a meeting with them. Initial communication was very good, as well as the offer terms. The vendor stood up among other in the final decision making process we had. So we initiated the firs stages of Brand Design, Brand Identity and Website Development with ExpandX

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have had a very structured framework provided for the stages of the Branding and the Brand design.

We were provided few creative options, we discussed them during few video calls, we provided feedback and after a month of work with the design team we have had our logo and brand identity ready. So we proceed with building up the website from 0.

Everything was managed by Ellie, the project manager for the project. Very smooth communication. Regular project updates provided each week, as per the milestones we have set. So the project was completed on time, as per the plan we have set for phase 1.0.

How many people from the ExpandX team worked with you, and what were their positions?

I believe 1 web-designer, 1 project manager, 1 creative marketing expert - that was for the Brand Creation. And we have had a project manager that lead the web development team working on the project development.

The team there involved a web developer, web designer, IT admin, UX/UI and an SEO specialist. Very well composed team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All projects so far were deliver on time and as per the budgets set. This is very important for us. We are very happy with the final results as they fully reflect on the project brief we have internally prepared.

Very good project management from ExpandX and quality work delivered at all times!

Describe their project management style, including communication tools and timeliness.

We have had weekly meeting to comment on the project progress and to provide feedback. We have also got regular weekly updated form the PM by e-mail, reporting on the milestones, project progress, work done by the team members, etc.

Very transparent and very effective communication, management and reporting.

What did you find most impressive or unique about this company?

Their ability to deliver quality work and go the extra mile is impressive. The team of ExpandX was always a step ahead while planing our projects, helped us better to understand the opportunities we could work on. So we finally had what we aimed at.

They will always come and provide resourceful feedback. Elaborate more in order the client to have the results wanted. Their separate team members and teams work in great synergy. Thank you for that!

Are there any areas for improvement or something they could have done differently?

None we can think of.

BACKGROUND

Please describe your company and your position there.

I'm a paid acquisition marketing manager in the SaaS space. Our company is focused on B2B and the product is a platform for supply chain sustainability management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ExpandX Marketing & Web, and what were your goals?

We have a lot of prospects in Europe, and after speaking to our account executives, there was a tremendous need for multilingual campaigns in certain regions. Considering we are a North American firm, it was essential for us to work with an agency that specializes in multi-lingual campaigns.

SOLUTION

How did you select this vendor and what were the deciding factors?

It was a combination of things. Price, the statement of work, and overall transparency. We felt that working with a boutique firm would be better to ensure we get effective communication.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

The major key deliverables are gathering MQL data from our paid search campaigns. We provided the vendor landing pages and we tracked performance within our database. The vendor helped with the multi-lingual keyword research and overall campaign execution through paid search channels.

How many people from the vendor's team worked with you, and what were their positions?

3 individuals worked with us. The company founder, their marketing representative, and translator.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had some tremendous success within a short time frame. Our pipeline is looking solid so far with enterprise and strategic accounts.

Describe their project management style, including communication tools and timeliness.

They communicate with us often by providing the key deliverables and optimization tactics to ensure we continue to see success.

What did you find most impressive or unique about this company?

The communication and overall results are impressive.

Are there any areas for improvement or something they could have done differently?

So far they're doing a great job!