ExpandX Marketing & Web

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a small lady clothing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ExpandX Marketing & Web?

I started this company as an experiment, with the idea of having my own business in the clothing industry to create pieces on my own. However, I didn’t know if there would be demand for my products, so I decided to launch a small collection through an e-commerce site to test the market.

For this project, I needed a partner that could help me create a functional e-commerce website at a competitive price so that I could start my business. I was already working on my website design with another person, so I initially contacted ExpandX for help with my marketing activities once my site was finished. However, I had some issues with my previous web designer, so they ended up helping me with that part of the project as well.

SOLUTION

What was the scope of their involvement?

ExpandX created my whole e-commerce website. I only provided them with the content, but they were in charge of creating the whole platform from scratch on WooCommerce. I also showed them examples of websites that I liked for inspiration, and I gave them some insight into how I imagined my site.

They provided me with a lot of advice and input throughout the process, making decisions that they thought made sense to attract more clients. They brought their expertise into the project to make my site suitable for selling, which I ultimately wanted.

We’ve already finished my website, and we’re now about to start marketing efforts. The idea is to start with social media campaigns on Facebook and Instagram in February 2022. However, we’re still in talks because I’m now leaning towards advertising through Google Ads.

What is the team composition?

I communicate directly with one person from ExpandX, who I believe is the project manager. Additionally, I’ve had a few interactions with the owner. In total, I estimate that 4–5 people have been involved in the project.

How did you come to work with ExpandX Marketing & Web?

I started discussions with my previous web designer around May 2021, but two months passed by, and nothing happened. Then, this person delivered a very poor-quality website. It was almost July, and I wanted to go live by August, but I didn’t have a site.

In the meantime, I found ExpandX through Clutch when I was looking at different providers to help me with my marketing efforts. I found out that the reviews that ExpandX had were very impressive, so I contacted them. From day one, they were very attentive, responsive, and engaged, so I just stayed with them — I didn’t seek further.

We agreed to start the marketing campaigns once my site was finished, but this situation happened, so I asked ExpandX if they could help me launch. They accepted the project with very short notice.

How much have you invested with them?

Overall, I’ve spent around $10,000–$15,000.

What is the status of this engagement?

We started communicating around June 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It’s hard to provide any metrics on the success of this project because we’re just starting with sales activities and marketing. However, the people I’ve shown the website say that it is nice-looking, highly functional, and very suitable for e-commerce. I’ve also noticed a lot of visitors coming to my site, but converting traffic into sales is going to take more work.

How did ExpandX Marketing & Web perform from a project management standpoint?

ExpandX has kept me posted every step of the way, and their communication has been clear and open from the beginning. Initially, they broke the project into phases, and they’ve constantly ensured to keep me aware of which phase we are working on. From that perspective, they’ve always been very timely.

When I started this journey, I thought that building a website was a matter of one month. However, it turned out to be much longer than that; it took almost six months of work. Breaking the project into phases helped me see that this would be a long process. Of course, I wanted my site to be ready much earlier, but I wouldn’t say that ExpandX can’t meet deadlines; all I can say is that my expectations were wrong from the start.

We communicate via email, and they’re always very responsive. Whenever I send them an email, I get a response within 2–3 hours. Usually, their answers are very comprehensive.

What did you find most impressive about them?

For ExpandX, a project is much more than just a job. They take their work as a personal objective, and they’re very passionate about it. They don’t work for the money; they take their work as a mission and do whatever it takes to accomplish that mission.

Additionally, they have a very strong team spirit, and they seem to be almost obsessed with delivering a quality product. That’s one of ExpandX’s differentiating factors compared to the other companies I talked to.

Are there any areas they could improve?

It is hard to provide constructive criticism because they’re very good at what they do. If anything, the fact that they’re so passionate about what they do makes them very attached to their work. It would be great if they could step back to be able to assess the output from a neutral perspective.

Do you have any advice for potential customers?

If you decide to go with ExpandX, you’ll get the best of them as long as you’re as responsive and dedicated as they are. They work fast, so you have to keep up the pace to get what you need in the end.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of SIMPLEMENTESOI, an online organic clothing brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ExpandX Marketing & Web?

We needed help with marketing and advertising.

SOLUTION

What was the scope of their involvement?

We’d created our own website, so we told ExpandX Marketing & Web we might need to redevelop it. However, they said we didn’t need to invest in that right now. Instead, they’ve helped us with blogs and Facebook campaigns. We give them the blog ideas, and they write them.

Also, we’ve recorded videos, and they’ve changed them for us and posted them on Facebook.

What is the team composition?

We’re in contact with an admin who’s kind, professional, and patient. We also work with the CEO, an advertising person, a video marketer, and an email marketing person.

How did you come to work with ExpandX Marketing & Web?

I searched online; I liked their bio and contacted them. When I sent an email, they responded that their CEO wanted to have a video call with me, which was great. Then, I had the video conference with him — he said he hadn’t seen any idea like mine. I knew it to be true because I’m a visionary.

In the end, they said they wanted to work with me because they loved my idea. ExpandX Marketing & Web knew my situation and didn’t want me to stress out about the money, so they said we’d get it made.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working together in October 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The blog posts are really amazing. The contract said 500 words, but they write 1,000 words per blog. The team has exceeded our expectations, and they genuinely care about us.

ExpandX Marketing & Web sends us a Facebook Ads report at the beginning of each month — it’s 2,300% better than the last ads we had. Now, we’re at 30 cents per click, which is excellent because we don’t have much money to invest right now. We’re investing a fixed pound per day, and the ideal would be £20 (approximately $27 USD) a day.

Moreover, the website’s pixel is now ready to create campaigns based on the look alike. It takes patience, but it’s going well. Overall, we’re happy with it.

How did ExpandX Marketing & Web perform from a project management standpoint?

Project management is fantastic. They treat us well, and communication is good. We use email and Zoom.

What did you find most impressive about them?

We like their human approach. Everything is going well with them; the blogs they write are amazing.

Are there any areas they could improve?

We don’t have any complaints; there’s nothing they need to improve. Their work is excellent.

Do you have any advice for potential customers?

Hire them.

BACKGROUND

Please describe your company and your position there.

CEO of a NYC based company, Little 1 Commerce LLC, that runs a number of e-commerce websites in various locations, offering baby/infant-related products and apparel.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ExpandX Marketing & Web, and what were your goals?

We are launching a new business line - bebeliso.com. For this specific project we decided to work with an established marketing professionals or agency to set up the brand, website and digital marketing activities of the e-commerce. So we decided to contract ExpandX for all that.

SOLUTION

How did you select this vendor and what were the deciding factors?

We browsed the web and went over a list of recommended agencies. We checked the portfolio of ExpandX and got into contact with them. They offered quite professional and smooth initial process of discovering our pain points, goals and expectations which ultimately made us choose them as our services provider.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We started with the logo, branding and brand identity creation. We extensively worked with the design team of ExpandX. We are absolutely happy with the final results also with the overall process of creation of that. We started from 0 and it was not easy to begin but we were guided all the time which made the process really easy and effective. We passed through several project cycles and revisions.

Everything was planned well and executed flawlessly. We also developed a sophisticated Digital Marketing Strategy assembling all types of activities needed for the initial 2 years of operations, we did budged planning and marketing mix drilled down to the very specifics needed. We now started work on the website and the project management patterns and standards of ExpandX show again.

How many resources from the vendor's team worked with you, and what were their positions?

We work with close to 8-9 team members (design, marketing, strategy, IT and web dev teams) but all the e-mail communication wish channeled down by and managed by 1 project manager which makes it all really smooth and easy for us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The logo and branding we have managed to form is of really high-class international quality, which was extremely important for us, starting and aiming at positioning an intentional e-commerce business. We have been also provided a very detailed brand book that we actually never thought of being set as an instrument that will allow us to coordinate and ensure equal brand presence from now onward. Definitely great value for money as well considering we did not initially go for a budged solution when selecting the vendor.

As per the digital marketing strategy developed and delivered we have to say that we are not happy we also ordered that service since during the development process we saw how many important points we have actually been missing with our other activities and it is great that we now have those well and properly aligned, planned and set in the right places.

How effective was the workflow between your team and theirs?

Extremely effective!

What did you find most impressive or unique about this company?

Their planning and execution of  activities and the quality of work really stands out.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am Director at Firma Eins Enterprises GmbH. Munich based company with subsidiaries across other EU member sates running business operations in the fields of accounting, finance and business services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ExpandX Marketing & Web, and what were your goals?

We needed a new website, brand identity and digital marketing services for one of our new subsidiary business operations.

SOLUTION

How did you select this vendor and what were the deciding factors?

They appeared with quite good rating and customer reviews on the internet and in this platform particularly. We also liked their projects portfolio a lot as it quite matched what we were looking for. The communication was smooth and they immediately grasped our needs and level or professionalism required, which made them stand out against other companies we also contacted.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first work on the branding aspects of the new website which already had some foundations based on other similar projects we had in other EU countries. Once work was completed we moved on the website development services. We were given a very precise overview of the steps, status quo updates, timelines, and deliverable.

All timelines were met and the team that got engages in the work was extremely communicative and throughout in their explanations on what, why and how we process the tasks. We felt we are in secure hands. The projects had delivery cycles. After each cycle we submitted our review and comments. After re-work was processed we moved on until we got the final results set.

Once the website was completed we also moved into video marketing serves that we have to say are absolutely great! We are fascinated by the approach, creativity, professionalism, and quality of the team. We look forward to working with ExpandX in other projects of ours too!

How many people from the vendor's team worked with you, and what were their positions?

Mainly communication was with a project manager, Ellie, that handled all processes, details and coordination among us and other team members but we also got in direct communication with design team, web development team, IT, and also video marketing team. They all work in perfect synergy. We are very satisfied.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website we got converts absolutely great all the visitors we gradually attracted via all the marketing activities processed after the launch. This was the most important for us. In general the website followed all the crucial factors that the team advised on in terms of design, front-end, back-end, CMS, technical details, UX,UI and others we were not the experts on.

Same applies to the video ads created with the first pack of this services order. They convert really well when put in the ads environment and our marketing mix. Lead gen is super important for us so we are satisfied we managed to tune in the right process of attracting those with the right web assets (website, branding and video ads).

Describe their project management style, including communication tools and timeliness.

Communication was mainly via email, and when needed via Zoom. Also rarely by telephone. It was very well planned, organized and smooth. Also effective which was great.

What did you find most impressive or unique about this company?

The level of professionalism, organization and quality work delivered. Its a rare commodity nowadays.

Are there any areas for improvement or something they could have done differently?

None I can think of

BACKGROUND

Please describe your company and your position there.

My company manufactures and sells clothing for women online

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ExpandX Marketing & Web, and what were your goals?

1. To develop a master marketing strategy
2. To build a company e-commerce website
3. To create digital designs of my clothing range and upload onto the website

SOLUTION

How did you select this vendor and what were the deciding factors?

• I selected this vendor from an online list of best digital marketing companies of 2020.
• I had discussions with 6 companies on the list.
• ExpandX convinced me to hire them because they understood the problems I had been trying to solve and gave me viable solutions to the problems. ExpandX offered me a cost effective solution compared to other companies. The timeframes offered by ExpandX were more appealing than those offered by other companies.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

First, we went through the company's goals and business model. ExpandX then advised me on how they could add value to the company operations, based on our business model. They understood what we needed to achieve and we agreed on the goals of the marketing strategy. ExpandX then carried out an audit of our social media and online assets. They developed the master marketing strategy, including pricing and other aspects. They then developed the e-commerce website as a vehicle for the marketing strategy and finally, to save time in sample production, they advised that they could develop digital designs of my products to aid in pre-sales marketing. This has helped me to save a lot of money and time.

How many resources from the vendor's team worked with you, and what were their positions?

1. The CEO: To establish the company's needs and advise on best way forward. And to coordinate the marketing strategy development
2. The administrator: To coordinate my requests with different teams and to manage finance matters
3. The website development head: To discuss in-depth website development requirements and lead his team to implementation
4. The digital design team head: To lead his team in digitising the company's fashion line

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

1. The marketing strategy was delivered in the agreed timeframes and exceeded expectations
2. The website was developed in time, at very good quality and very cost effectively compared to other providers that I talked to.
3. The digital designs were developed in time and very cost effectively. The team was resourceful even when I did not give them adequate information, they worked with the little information I gave to make a great product.

How effective was the workflow between your team and theirs?

The work flow was mainly over email. The team communicates frequently and gives regular updates of the project status. We also had zoom calls when they were required.

What did you find most impressive or unique about this company?

The company is superb at finding innovative cost-effective solutions for clients. The company values customer loyalty by offering some bonuses.

Are there any areas for improvement or something they could have done differently?

The company exceeded my expectations by far. No areas for improvement.

BACKGROUND

Introduce your business and what you do there.

General Manager at COMPUTER 2000 Bulgaria – the leading Cybersecurity distributor in SEE region. We are on the market since 1995 and we have always marked an annual growth and market expansion.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with the ExpandX Marketing & Web?

New Corporate Website Development, IT Admin, Web design, Video Marketing Services and Video Ads, Digital Ads/Campaigns in Facebook, LinkedIn and Google, Corporate PR services, Event Management and Marketing Support for InfoSec Conference 2020 and 2021, Copywriting/Blog Management, General Marketing Consulting for the leading Cybersecurity distributor in SEE region.

SOLUTION

What was the scope of their involvement?

As specified, we initially needed a company to grasp and understand the project brief we had for our new corporate website. This was very specific as we work with leading world-wide Cybersecurity vendors. ExpandX team took quite a detailed initial approach toward the Web Dev project, starting with Design, IT architecture, UX/UI, and other details.

The project management and the regular status quo updates were a great ease of communication. With their help, everything turned from a vision into reality. We now work with clients from more than 10 countries and the new website we have deliver great results for us.

All the other services executed by ExpandX were also delivered in the same professional pattern and style - Video Marketing Services and Video Ads, Digital Ads/Campaigns in Facebook, LinkedIn and Google, Corporate PR services, Event Management and Marketing Support for InfoSec Conference 2020 and 2021, Copywriting/Blog Management, E-mail marketing.

What is the team composition?

For the last two years we basically managed to work with almost all departments of ExpandX. Each team has a team lead and there is a Project Manager on top of all of them. E-mail communication is great. We worked with the Web Dev team, Design team, Marketing Team, Digital Ads Team, Copywriting Team, and Video Marketing Team.

How did you come to work with ExpandX Marketing & Web?

After substantial market research of several months, followed by meetings in our HQ offices, we have chosen to work with ExpandX starting with a services contract for our new corporate website (https://computer2000.bg/).

We were very happy to see great progress with this service in all possible means – expertise by the web dev team, communication, project management, consulting, attention to details, design, creativity, IT support, etc. The project was successfully completed but we started working with ExpandX on other service lines as well.

Described above. We now work with them for more than two years and our services agreement is currently ongoing with other marketing, web and IT services.

How much have you invested with them?

Approx up to $49,000 (all time)

What is the status of this engagement?

Active

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All the work was done on time and at top professional level. All minor tasks and major projects we worked on. Everything was completed in detail, after each phase there was feedback and status quo update. The new website we have is performing really well – minimalistic, fast, easy to navigate and use, engaging.

The promo videos and video ads we have received from ExpandX are indeed of a great quality too. The digital ads (all the campaigns we have run with the team) have proven to form amazing KPIs. We actually got the leads we needed out of the complex strategies built. It takes time but the team of ExpandX know how to approach sophisticated project with long-term goals.

For all the time we work together with ExpandX we were always carefully consulted with useful practices, examples and arguments that definitely help us get better decisions and have a positive impact on the business.

How did the vendor perform from a project management standpoint?

Outstanding! As mentioned our communication was clear, fast and time-efficient. We managed to have a cooperative manner on all issues and details of all the projects we worked on and keep working on.

What did you find most impressive about them?

Their vast expertise, professionalism, communication, flexibility, and understanding of our vision are impressive. They know how to put it all in practice. Temelko, the CEO adds great value in the management, the execution and the expertise of the agency. Excellent team and great synergy between them all.

Are there any areas they could improve?

None

BACKGROUND

Please describe your company and your position there.

Founder & CEO StartUp Advisory.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ExpandX Marketing & Web?

Website Development, IT Admin, Web design, Logo and Branding concept creation, and key visuals, Copywriting, Marketing Consulting for a Management Consulting Company.

SOLUTION

How did you select this vendor and what were the deciding factors?

After long market research for eight months, I found the most suitable partner for the implementation of my project. From the very first conversation, I realized that their expertise and vision of the work is exactly what I am looking for. They made this process very easy and effective for me.

Describe the project in detail and walk through their service package.

This ambitious startup needed people who understand what they are doing. We were able to implement all the project parameters together, taking care of Website Development, IT Admin, Web design, Logo and Branding concept creation, and key visuals, Copywriting, Marketing Consulting for a Management Consulting Company. With their help, everything turned from a vision into reality.

How many resources from the vendor's team worked with you, and what were their positions?

The whole team was in constant contact with me during the project. From the smallest details to the last moment of the project, they were always ready for my questions. The team took care of all the details of the project and exceeded my expectations of implementation.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All the work was done on time. Everything was completed in detail, after each phase there was feedback. All this time, I was consulted with useful practices that would have a positive impact on the brand in the future.

How effective was the workflow between your team and theirs?

Our communication was clear, fast and timely. We managed to have a cooperative manner on all issues and details of the project.

What did you find most impressive or unique about this company?

Their flexibility and full understanding of my idea and vision were outstanding. Excellent communication.

Are there any areas for improvement or something they could have done differently?

They know what they are doing, and their development achieves results.

BACKGROUND

Please describe your company and your position there.

I am the CEO of ArnoldCode Academy. Driving the way of online education to the next level. I do this by weaving complex coding topics, like learning a programming language into a humorous and thrilling adventure. Instead of taking a list of topics and teaching it, my courses bring a story, references to well-known games, movies and series, and create fun and emotion.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ExpandX Marketing & Web, and what were your goals?

I hired ExpandX to review my current online marketing strategy. The CEO, Temelko D., took more time than initially scheduled to consult me on many levels since I was using the wrong techniques. I then got an entire brand identity, a website, and a marketing strategy to reach my company goals.

SOLUTION

How did you select this vendor?

I searched online for marketing agencies to schedule an appointment for reviewing my ideas for marketing. After going through several review pages, I found ExpandX, and this one was the only agency with credible interviews on YouTube.

Describe the scope of their work in detail, including any steps and the final deliverables.

They interviewed me about my current company situation, what makes my approach so different and how I want to be seen. After answering many questions and providing material to work with, they created a brand identity and suggested many logos, which I picked the best.

The next step was to discuss what pages are suitable for my brand and how to put it into the right perspective. The website was then built successively, and I got involved in many review rounds, so I could influence the direction the design will go.

The final delivery is a multi-paged website with extra pages that truly value my brand. I am satisfied with the extra effort ExpandX has invested in satisfying my needs.

How many people from the vendor's team worked with you, and what were their positions?

The CEO, Temelko D., corresponded with me. The leader of the Web Development Team Atanas and Ellie from the Digital Marketing Team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We haven't set up any measurement tools, and once the marketing campaign is ready, I am sure the sales will increase because of the skilled work about the brand identity and exaggerating my USPs.

Describe their project management style, including communication tools and timeliness.

We had several meetings every time they achieved a new milestone. We didn't set up weekly appointments because the outcome was obvious, and the project wasn't such big to incrementally involve feedback on a scheduled basis.

Instead, I got informed via email about every change, and they waited for my feedback before going on. They took my criticism and concerns seriously and enhanced the product every time.

What did you find most impressive or unique about this company?

I am impressed with their commitment to really make me happy by giving me the best product they can deliver. Immediately fixes after I've emailed, and 2 hours later, it has been fixed.

The way Temelko D. explains strategies and proving them with his experience and other customers' success stories. He could have said: "Trust us, we do this!" Instead, he took overtime and explained to me exactly why and how they apply certain strategies. I feel in safe hands.

Are there any areas for improvement or something they could have done differently?

There was nothing, they've could have done better.

BACKGROUND

Please describe your company and your position there.

I am the Managing Director of AV Apartments Development Inc. A company operating in the Real Estate and Holiday Lettings industry. We run investment projects in various locations around the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ExpandX Marketing & Web, and what were your goals?

We needed a new website, web and graphic design and digital marketing services for a new investment project of ours related to the holiday lettings and real estate.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched the web, we found them via Clutch, we checked the reviews, did a more thorough research on the company and send them an inquiry. Then we were nicely surprised with the initial approach, the briefs and info we covered for our needs, business and marketing.

We were sent two separate questionnaires to fill in which gave us more context of what exactly we need, how to plan it and execute it. All this along with the very good communication we established with them was a definite decision factor.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We started with the website. This was the first project. Later on once this was completed we moved on the the promotion of the business which covered the design and the digital marketing services which both were packed in project no.2. Both projects had been lead by a project manager and a team working on them. Planing was excellent. Reporting, updates, suggestions, coordination.

We were given few key deliverables for the website at the beginning based on the info we gathered via the brief and focus meetings. Once we decided the direction the work process was very smooth and effective. We used project management tools to coordinate everything. Same was the approach used in the other project related to design and digital marketing services which we initiated once we completed the website.

How many resources from the vendor's team worked with you, and what were their positions?

We had two project managers assigned - one for each of the projects - website development and digital marketing. They respectful managed a team for each of those - web developers, designers, marketing specialists, content and creative experts, UX/UI specialists, etc. The whole process was also managed by the CEO. I think this management process helps a lot for the success of the project delivery. Both for the clients and the vendor.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website we got is great and our clients love it. It is fast, modern, minimalist, easy to navigate and browse, have great design and content structure. We see that our clients are using it properly and stay on it more than the usual time set for that. It is also very easy for us to run it from the back end, do updates, change info when and where needed. We are quite happy with the results.

As per the digital marketing services I can say that the same standard of work and professional approach was set for this side of the project too. The team has designed very well-thought creatives, copy and delivered a year-round strategy, separated in yearly quarters each of three months periods. Estimations on reach, KPIs and goals was set.

The technical setting of the communication platforms we agreed to advertise on was delivered with extremely great know-how by ExpandX. Results which we measure at the end by number of leads generated started increasing gradually month by month and continue in that direction now.

How effective was the workflow between your team and theirs?

Excellent. As mentioned above.

What did you find most impressive or unique about this company?

The project management, the communication on one side and the professionalism, creativity and expertise on the other. Those combined together allow us to have great overall results.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am a Brand & Marketing Manager at K-express Ltd, the company that operates the brands RepEat, RepEat Home Daily and K-express.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ExpandX Marketing & Web, and what were your goals?

We hired ExpandX Marketing & Web, for the assignments of building first one of our websites operating under the RepEat brand and then for the subsidiary: RepEat Home Daily. The goals were to have digital exposure and take market share in the industry we operating in.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were introduced to ExpandX via another company we have worked with before. Deciding factors are related to the strategy meetings we had in advance when we submitted the brief and also the additional consulting we have worked on prior starting the services execution. The team was very professional at all steps – prior and during the project execution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We approached them initially with the task of building a website for our main brand – RepEat. We were consulted and presented everything top – to bottom, as we had some specific and custom requests for this project – we were assured how those will be build and what the timeline for those will be.

Once we successfully completed project No.1 with the first website we have also initiated a 2nd one. We have also worked with their copywriters from the USA who delivered engaging and creative texts for our main website.

How many people from the vendor's team worked with you, and what were their positions?

Web development team, designers team and a project lead. The communication and work processes were smooth and all requests we had were delivered accordingly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have two smoothly operating, modern, engaging, responsive, easy to manage and beautiful websites. That is our digital business card we are very happy with. The best part is that we can easily update and upgrade them.

Describe their project management style, including communication tools and timeliness.

Timelines were properly set before they begun work on the projects. We constantly received updates on the work progress. Cooperation was great and the project lead managed and coordinated everything. Communication was mainly via e-mail and when needed via phone/virtual meetings. Main strategy meeting at the beginning was with all stakeholders at our main office building.

What did you find most impressive or unique about this company?

They possess resources and capacity to deliver professionally on the services they specialize in. We felt we are in the hands of professionals who know where we are going and how we going to get there. This is extremely important and allows better planning and business growth.

Are there any areas for improvement or something they could have done differently?

No. All is good!