Endive Software

BACKGROUND

Introduce your business and what you do there.

I am a business development and office manager at a sales representative company. We manage the Latin American sales for a German paper manufacturer. I am responsible for internal operations and I support our sales team in the field.

OPPORTUNITY / CHALLENGE

How did you come to work with Endive?

I originally found them from freelancer.com after putting out an ad. I was very hesitant to go with an individual in case there was a task that was out of their scope. I really like the fact that Endive had a team of people with multifaceted areas of expertise.

What challenge were you trying to address with Endive

We had some fairly long-standing, lingering corrections and overall disorganization of our Salesforce platform, and it needed to be cleaned up.

SOLUTION

What was the scope of their involvement?

I asked them to add objects and fields and do custom programming and automation. They also setup organizing rules and flow triggers within the system. Their work was quite complex, and I was very pleased that they were able to handle our requests. We also hired them to do an additional project for a complete analysis of our Salesforce organization.

How much have you invested with them?

We have spent about $5,000 so far.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Now we can do everything we wanted to do with our lead system. We now have 100% visibility and tracking capability of our leads process and system, which we didn't have before. This has made a tremendous impact. The users also have confidence in the system.

How did Endive perform from a project management standpoint?

I worked with Rishi Gandhi, he was my project manager. We interacted usually every morning on skype and would touch base and see if we had any issues. He would then get his team in place in the room and we'd all go through the pending questions, issues, and topics. I also worked with Jaya. She has been the key to the flawless customer service and following up from the quoting stage all the way through too project delivery.  I can't say enough about how vital she has been throughout the process.

What did you find most impressive about them?

I was very impressed with their turnaround time. We've worked with local companies in the United States that would take months to get something done that Endive can complete within 24 or 48 hours.  I was also impressed with their value and cost-effectiveness. Again, working with companies in the United States, I was paying over $175/hr for a job that Endive can deliver much more cost-effectively and much more efficiently. Their work has been a game changer.

Are there any areas they could improve?

I really can't think of anything. It's really gone quite smoothly so far, just as we’ve expected.

BACKGROUND

Introduce your business and what you do there.

I am the owner and CEO of Dala Imperiale, a social platform that acts like a mix between Instagram and eBay. It allows users to buy and sell products related to the fashion world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endive Software?

I had an idea for adapting several existing platforms to my local market. I had already collaborated with another company and brought Endive in to finalize the project. 

SOLUTION

What was the scope of their involvement?

Endive developed the shop and handled social media integration and the discovery features of the platform, which were important for its functionality. They also corrected previous mistakes from the other developer.

How did you come to work with Endive Software?

I posted my project on AppFutura and was contacted by a number of companies. Endive had the best quality/price ratio.

How much have you invested with Endive Software?

The cost of their work was between $15,000 and $20,000.

What is the status of this engagement?

I started working with Endive in March 2017, and we have an ongoing collaboration. I plan to build additional features in 2–3 months, after the launch of the application. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

We are going to start a 1-month testing process for the app. At the moment, from what I’ve seen, Endive is a good developer.

How did Endive Software perform from a project management standpoint?

I gained experience from my previous collaboration with a developer and prepared a list of what I needed, which Endive was easily able to understand and develop. They assigned a project manager with good communication skills, which made understanding each other easy.

What did you find most impressive about Endive Software?

They analyzed my previous application and suggested helpful additions. Compared to our other vendor, the Endive team was more interactive, and they had previous experience with similar apps. The pricing was reasonable too.

Are there any areas Endive Software could improve?

No, everything was good. 

BACKGROUND

Please describe your organization.

I’m the CEO of a software development company in California. We work on mobile sales force web development.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Endive Software?

We needed Endive to assist with rebuilding a site and helping with business requirements.

SOLUTION

Please describe the scope of their involvement.

I had a client who had a roommate matching website another company had built for them. They came to us because it wasn’t built correctly or functioning well. We spent months rebuilding that site and created a lot of success within that project.

Endive was a part of the whole process. They rewrote the code, suggested different Software-as-a-service architectures for the site and then implemented everything. They integrated Facebook and a couple other social media plugins. We’ve used Endive for 3–4 different projects.

How did you come to work with Endive Software?

I searched on one freelancer site for a company that could help us with work we couldn’t handle but didn’t want to turn down.

Could you provide a sense of the size of this initiative in financial terms?

The project was around $8,500.

What is the status of this engagement?

We started working with them in December 2016 and finished in March 2017.

RESULTS & FEEDBACK

How did Endive Software perform from a project management standpoint?

We had one meeting in the morning and another in the evening and followed up on pending issues. We would work off a requirement stock, and we would go through the list one by, marking items as completed. The communication was very clear, and we had a really great experience with Endive making sure our projects were done on time.

What distinguishes Endive Software from other providers?

They’re very reliable and responsive, always delivering what they say they will. It was good to finally work people professional enough to get everything done.

Is there anything Endive Software could have improved or done differently?

The only wish I have is that they were in my time zone, but that’s just the way it is.

BACKGROUND

Please describe your company and position.

I am the Project Manager of a supply chain, logistics, and transport company

Describe what your company does in a single sentence.

Leader in Warehouse Automation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Endive Software to accomplish?

Accuracy

SOLUTION

How did you find Endive Software?

• Online Search
• Referral

Why did you select Endive Software over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Endive Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Customizing Salesforce CRM to enhance sales data management and customer tracking capabilities. The main objectives of the project, which include improving sales efficiency, streamlining customer data management, enhancing reporting and analytics, and providing a better user experience for the sales team. The primary deliverables that will be provided upon the completion of the project: 

• Customized Salesforce CRM with tailored sales data fields and customer tracking functionalities. 
• Migrated and integrated data. 
• Testing reports and documentation. 
• User manuals and training materials for the sales team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Sales Efficiency Improved Customer Tracking Enhanced Reporting and Analytics User Adoption and Satisfaction Increase in Sales Revenue Reduction in Data Entry Errors Integration Success Time Saved on Manual Tasks

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of delivering items on time, the project adhere to the project schedule and milestones outlined in the project plan. Any delays or changes in the timeline was communicated to stakeholders, and mitigation plans was put in place to address any issues that arose. The project team actively listened to our concerns and requirements, promptly addressed any questions or issues, and adapted to changing needs as the project progressed.

What was your primary form of communication with Endive Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Innovative Products or Services, Strong Company Culture, Customer-Centric Approach, Exceptional Customer Support, Thought Leadership and lastly Strong Ethical Standards

Are there any areas for improvement or something {provider_name} could have done differently?

Strict Adherence to Company Policies

BACKGROUND

Please describe your company and your position there.

I'm the CEO of DishPal Restaurant Services located in Vancouver in British Columbia, Canada.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Endive Software?

We hired them to develop our mobile app for iOS and Android.

What were your goals for this project?

We wanted to see downloads across Canada within two years.

SOLUTION

How did you select this vendor?

We searched online and interviewed several app development companies in Canada, the U.S., and India. We selected Endive Software based on their experience and client reviews.

Describe the project in detail.

The purpose of the app is food delivery from users' local restaurants. Endive is developing the app for both iOS and Android.

What was the team composition?

Rohit (Technical Architect, Endive Softwares) was our project manager. He excellently managed about three developers and a team lead.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app isn't launched yet, but Endive has been meeting expectations.

How effective was the workflow between your team and theirs?

Everyone on the team was very cooperative, polite, and client-focused.

What did you find most impressive about this company?

They were incredibly helpful and patient throughout the process.

Are there any areas for improvement?

No, I plan to work with them on future projects.

BACKGROUND

Please describe your company and your position there.

I'm the digital marketing lead for DMCC, a free-trade zone based in Dubai. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Endive Software?

We’d launched our platform using HubSpot and needed to integrate this software with Salesforce and Eventbrite to tighten our processes and initiate marketing automation.

What were your goals for this project?

We wanted to integrate three different platforms, automate manual work, and improve reporting and tracking.

SOLUTION

How did you select this vendor?

We sourced Endive from online advertising and their Upwork profile.

Describe the project in detail.

Endive handled many key tasks, including Eventbrite/HubSpot/Salesforce integration, opportunity creation through HubSpot via landing pages or forms, repairs of contact creation issues (e.g., avoiding email duplicates across the three platforms), campaign creation in HubSpot, improvements in company contact information, and data flows.

What was the team composition?

The team included developers, designers, and business analysts.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

Endive helped us make the most of multiple platforms by shouldering the workload for our digital team, improving reporting and lead-tracking processes, and reducing manual work.

How effective was the project management?

They’re highly proactive in their project management.

What did you find most impressive about this company?

I appreciate their can-do attitude, quick turnaround, and understanding of current technology and potential issues.

What tips or recommendations do you have?

I’ve been very pleased with Endive’s work.