Emizen Tech

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer and Co-Founder of a natural skincare company

Describe what your company does in a single sentence.

We deliver only  the simplest, 100% all-natural ingredients combined to create fun products that cleanse, hydrate and restore your skin to its best condition, while also creating a thriving community of like-minded people who are conscience of what they put on and around their bodies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Emizen Tech to accomplish?

• Our goal was to create a visually appealing digital catalog that showcased our products with detailed descriptions, ingredients, and usage instructions. We also needed an integrated e-commerce platform that would allow users to browse smoothly, select, and purchase products, including secure payment gateways and subscription options for regular deliveries. Additionally, We wanted the app to help foster a community of like-minded individuals who are conscious of what they put on and around their bodies.

SOLUTION

How did you find Emizen Tech?

• Online Search
• Clutch Site

Why did you select Emizen Tech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Emizen Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They delivered an exceptional mobile app that perfectly aligns with our brand’s values and goals. The app includes a beautifully designed digital catalog that provides users with comprehensive information on each product. The e-commerce functionality is intuitive, allowing for a smooth shopping experience with secure payment options. They also integrated a subscription feature, which adds significant value by offering our customers the convenience of regular product deliveries. The app not only meets our functional requirements but also enhances the overall user experience, creating a platform that reflects our commitment to natural and effective skincare.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Although we've just recently received the end product, the results so far have been very promising. The app is receiving positive feedback from early users, particularly for its user-friendly design and the detailed product information it provides.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

At one point as we neared project completion, we initiated daily meetings. Their primary project manager is outstanding and is available almost 24/7.

What was your primary form of communication with Emizen Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

 Their attention to detail and dedication to quality is evident in every aspect of the app.

Are there any areas for improvement or something Emizen Tech could have done differently?

At this stage, I have no areas for improvement to suggest. Emizen Tech has been a fantastic partner.

BACKGROUND

Please describe your company and position.

I am the CEO of Autotech

Describe what your company does in a single sentence.

We are a full service automobile repair facility that specializes in all types of repairs on cars and light trucks, domestic and import. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Emizen Tech to accomplish?

• We needed a mobile app that would empower our customers to request roadside assistance with ease and transparency. Our goal was to provide services like towing, flat tire changes, and jump-starts, all while offering real-time tracking and accurate ETAs. Emizen Tech was hired to bring this vision to life, ensuring that our full-service automobile repair facility could offer a seamless, reliable solution for both domestic and import vehicles.

SOLUTION

How did you find Emizen Tech?

• Online Search
• Referral

Why did you select Emizen Tech over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Emizen Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Emizen Tech developed a mobile app designed to simplify roadside assistance for our customers. They delivered an intuitive user interface, real-time tracking of assistance vehicles, and a backend system that managed service requests and provided accurate ETAs. Their work included end-to-end development, from design to deployment, ensuring a smooth and efficient user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app has transformed our customer experience, leading to a an increase in satisfaction and a boost in repeat business. The reliability and ease of use have made a significant impact, with the app functioning flawlessly since launch. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They put in a lot of effort into their job. We were pretty demanding on them. Obviously, everybody wants their apps finished really fast. During the holidays, they also worked overtime and all that stuff. Their work has been quite good so far. 

What was your primary form of communication with Emizen Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was astonished by their speed and accuracy in producing such high-quality work. When it came time for us to make changes, they always made sure it was done without any delays.

Are there any areas for improvement or something Emizen Tech could have done differently?

I am quite satisfied with what they’ve produced, and I don't have any recommendations for improvement.

BACKGROUND

Please describe your company and position.

I am the Tech Support of ASA Dwaso

Describe what your company does in a single sentence.

The company is into B2C e-commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Emizen Tech to accomplish?

• Build a mobile platform - android specific
• Build a magento admin platform
• Manage infrastructure

SOLUTION

How did you find Emizen Tech?

Referral

Why did you select Emizen Tech over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Emizen Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mobile App:
- Development and Enhancement: Improved user interface and user experience based on feedback. Implemented new features such as push notifications, in-app messaging, and secure payment gateways.
- Bug Fixes and Performance Optimization: Identified and resolved bugs to ensure a seamless user experience. Enhanced app performance by optimizing loading times and reducing crashes.
- Testing and Quality Assurance: Conducted comprehensive testing across various devices and operating systems to ensure compatibility and functionality. Implemented automated testing to maintain app quality.
- User Support and Feedback Integration: Provided ongoing support to users, addressing any issues or concerns. Integrated user feedback to continually improve app features and usability.

Magento Admin:
- Product Management: Managed product listings, including adding new products, updating existing listings, and ensuring accurate product information. Implemented bulk upload features to streamline the process.
- Order Processing: Streamlined the order processing workflow, including order tracking, status updates, and handling returns and refunds. Integrated with shipping carriers for real-time tracking.
- Customer Management: Handled customer accounts, including registration, profile updates, and managing customer inquiries. Implemented customer segmentation for targeted marketing campaigns.
- Reports and Analytics: Generated detailed sales and performance reports to provide insights into business operations. Set up dashboards for real-time monitoring of key performance indicators.
- Security and Compliance: Ensured the Magento admin panel was secure by implementing the latest security patches and compliance measures. Conducted regular audits to maintain data integrity.

Key Deliverables:
- Fully functional and user-friendly mobile app with enhanced features and optimized performance.
- Comprehensive testing documentation and quality assurance reports for the mobile app.
- Efficient product and order management system within Magento Admin.
- Detailed sales and performance reports with actionable insights.
- Secure and compliant Magento admin panel with regular updates and audits.
- Continuous user support and feedback integration for both mobile app and Magento admin systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivered the mobile platform for customers to use.
• Delivered the admin platform for order, product, and customer management.
• Fix bugs and glitches on both platforms.
• Add suggested features by the product team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they delivered on time and responded to our needs

What was your primary form of communication with Emizen Tech?

Virtual Meeting

What did you find most impressive or unique about this company?

They delivered their work on time.

Are there any areas for improvement or something Emizen Tech could have done differently?

None we could think of.

BACKGROUND

Please describe your company and position.

 I am the Founder & CEO of an education company 

Describe what your company does in a single sentence.

Education solutions for anglophone West Africa

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Emizen Tech to accomplish?

• Create an educational app

SOLUTION

How did you find Emizen Tech?

Online Search

Why did you select Emizen Tech over others?

• High ratings
• They were proactive when we showed interest

How many teammates from Emizen Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The app contains videos (with chapters), quizzes with maths script and a section where students can view their progress. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app was created in-line with our specifications.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Anjali was highly responsive to our questions and gave us explanations when we were unsure. 

What was your primary form of communication with Emizen Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their patience and professionalism were impressive.

Are there any areas for improvement or something Emizen Tech could have done differently?

We used a maths text editor and it later became apparent that there was another way around this. We are not experts in text, so were not fully aware of the options. 

BACKGROUND

Please describe your company and position.

I am the Managing Director of a fiber optic company

Describe what your company does in a single sentence.

We provide integrated distributed fiber optic sensing solutions for Fire & Security, Power & Utilities, Pipeline & Process and Oil & Gas sectors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Emizen Tech to accomplish?

• We engaged Emizen Tech to help us in enhancing our existing mobile app to provide more robust features and improved user experience. Our specific goal was to upgrade the app to meet the evolving needs of our clients in the Fire & Security, Power & Utilities, Pipeline & Process, and Oil & Gas sectors. We wanted to ensure that our app was top-notch in functionality and usability to stay ahead in the competitive market.

SOLUTION

How did you find Emizen Tech?

Referral

Why did you select Emizen Tech over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from Emizen Tech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We carefully assessed different partners before choosing Emizen Tech for their specialization in Mobile App Upgrading, enhancement, and improvement services. Their tasks involved revamping our current mobile application, focusing on user interface design, performance optimization, backend system integration, and adding cutting-edge features. Emizen Tech delivered: - A redesigned user interface with better navigation and accessibility. - Improved data visualization and reporting for real-time monitoring of our sensing systems. - Smooth integration with our data management platform and other third-party systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered measurable outcomes that demonstrated significant progress and success. The upgraded mobile app provided us with a more efficient and reliable solution for distributed fiber optic sensing. Users reported improved accuracy and faster response times, leading to enhanced fire and security monitoring, better operational efficiency, and increased overall productivity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, they kept communication channels open, always meeting agreed timelines, and addressing our concerns proactively. Their responsiveness and adaptability made collaboration flawless and felt like an extension of our team.

What was your primary form of communication with Emizen Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail and innovative problem-solving approach were truly remarkable.

Are there any areas for improvement or something Emizen Tech could have done differently?

N/A

BACKGROUND

Please describe your company and position.

 I am the Director of Purchasing of a food & beverages company 

Describe what your company does in a single sentence.

Foodservice, equipment & supply distribution company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Emizen Tech to accomplish?

When we decided to hire Emizen Tech for our foodservice, equipment, and supply distribution company, our specific goal was to develop a user-friendly mobile app that would revolutionize how our customers interact with our services. We wanted to enable our customers to order food for delivery or pickup, make reservations seamlessly, view menus conveniently, and be able to track their orders in real-time. 

Our challenge was to find a technology partner that could understand the unique requirements of our industry and deliver a top-notch solution that would enhance our customer experience.

SOLUTION

How did you find Emizen Tech?

Referral

Why did you select Emizen Tech over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Emizen Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Emizen Tech took charge of the project with utmost professionalism and expertise. The scope of work involved developing a cutting-edge mobile app that integrated various functionalities, including menu management, order tracking, and reservation systems. They also ensured smooth integration with our existing backend infrastructure and provided a user-friendly interface for both our customers and staff members. 

The key deliverables included a fully functional and responsive mobile app tailored to our specific business needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes achieved through Emizen Tech's exceptional mobile app solution have been substantial. Our online orders have witnessed a significant boost, with customers embracing the convenience of placing orders anytime and tracking their delivery in real-time. This has resulted in improved efficiency and customer satisfaction. Additionally, the reservation system has streamlined our table management process, reducing wait times and enhancing the dining experience for our customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They stand out for their project management. They were well-organized and efficient in getting to the point. Emizen Tech can quickly determine what we want, which can sometimes be hard to communicate over the phone or on email.

What was your primary form of communication with Emizen Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to hit the ground running and solve many challenges without our intervention was impressive.

Are there any areas for improvement or something Emizen Tech could have done differently?

Not only have they delivered what they said they would, they’re easy to communicate with. We’ve had a positive experience so far.

BACKGROUND

Please describe your company and position.

I am the CEO and Founder of a beauty & cosmetics company 

Describe what your company does in a single sentence.

A proudly African natural skincare and haircare brand that brings you products inspired by Africa's bio-diversity and botanicals, our products are truly natural, highly potent, non-toxic and certified cruelty-free.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Emizen Tech to accomplish?

• We aimed to create an e-commerce platform that reflected the essence of our brand inspired by Africa's biodiversity and botanicals. Our main objective was to offer a seamless and engaging online shopping experience for our customers, emphasizing the natural, potent, and cruelty-free nature of our products

SOLUTION

How did you find Emizen Tech?

• Online Search
• Referral

Why did you select Emizen Tech over others?

• High ratings
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Emizen Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Emizen Tech meticulously crafted an e-commerce solution that beautifully showcased our African natural skincare and haircare products. The key deliverables included a visually appealing website design that captured the essence of our brand, integration of advanced product filtering options for personalized shopping experiences, secure payment gateways, and seamless navigation to enhance user engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The e-commerce platform developed by Emizen Tech significantly boosted our online sales and customer engagement. The aesthetic appeal of the website combined with the personalized shopping features resulted in increased customer satisfaction and repeat purchases. The seamless checkout process and responsive design enhanced the overall user experience, leading to a positive impact on our brand recognition and customer loyalty.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Emizen Tech showcased exceptional project management skills throughout the development process. They consistently met deadlines and delivered key milestones on time. Their communication was seamless, and they were highly responsive to our needs, promptly addressing any concerns or modifications we requested. Their proactive approach and attention to detail ensured a smooth and successful project completion.

What was your primary form of communication with Emizen Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive aspects of Emizen Tech was their ability to understand and capture the essence of our brand in the e-commerce platform. They went above and beyond to incorporate unique design elements and features that truly reflected the natural, potent, and cruelty-free ethos of our products. Emizen Tech's creativity, technical expertise, and dedication to bringing our brand vision to life set them apart.

Are there any areas for improvement or something Emizen Tech could have done differently?

No, they consistently exceeded our expectations, so our working experience with Emizen Tech was overwhelmingly positive.

BACKGROUND

Please describe your company and position.

 I am the CIO of a consumer products company 

Describe what your company does in a single sentence.

We are a 5th-generation, family-owned company that provides the wholesome and authentic foods and beverages that create meals and memories that bring together family and friends.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Emizen Tech to accomplish?

• To support Salesforce
• To rollout new functionality for Salesforce

SOLUTION

How did you find Emizen Tech?

Referral

Why did you select Emizen Tech over others?

• Referred to me
• Reviews

How many teammates from Emizen Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

two fold. 

1. Day to day operational support. 
2. Assistance with the rollout of new features.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Achieving deadlines on deliverables

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project deliverables were achieved to agreed timelines.

What was your primary form of communication with Emizen Tech?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their flexibility and knowledge of Salesforce.

Are there any areas for improvement or something Emizen Tech could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the manager of website mantenance

Describe what your company does in a single sentence.

Our goal is to assist students and families who aspire to become medical doctors—developing culturally diverse individuals into compassionate physicians without crippling debt for the rest of their lives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Emizen Tech to accomplish?

• website mantenance

SOLUTION

How did you find Emizen Tech?

Online Search

Why did you select Emizen Tech over others?

• High ratings
• Pricing fit our budget

How many teammates from Emizen Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

wordpress website changes that occur in our website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

project is completed and we are happy

Describe their project management. Did they deliver items on time? How did they respond to your needs?

they deliver on time

What was your primary form of communication with Emizen Tech?

Virtual Meeting

What did you find most impressive or unique about this company?

their management is very good

Are there any areas for improvement or something Emizen Tech could have done differently?

everything is good