EC Infosolutions LLC

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a business called Soul33. I provide spiritual coaching to clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EC Infosolutions LLC?

I wanted to create a platform where my clients could receive ongoing support. As I'm unable to see all of my clients in their desired timeframes, I have a waitlist. I needed a platform that was accessible to everybody at any time on Android and Apple where clients would be able to access my teachings. 

SOLUTION

What was the scope of their involvement?

EC Infosolutions built the app for both Android and Apple products. They used freevocal which allows me to upload content and adjust the platform. Their team did not only the technical work but also the design work. They designed how the platform would look based on the graphics another designer created.

It’s an ongoing project, so their team continues to develop the app. With the freevocal matrix, I track downloads and user data. EC Infosolutions works to expand upon those functionalities and create a system where users can give feedback based on the questions that I ask them.

What is the team composition?

I have a main point of contact. I also occasionally communicate with Sushant (Founder).

How did you come to work with EC Infosolutions LLC?

I consulted for a company that used EC Infosolutions for all of their IT needs. I met them years ago when I was part of that company. They came highly recommended. I also met them in person and knew that their team was capable and honest. As I knew them for many years, it was a natural decision to engage with them on this project.  

How much have you invested with them?

To date, I’ve spent about $5,000. As I can afford it, their team updates the product. 

What is the status of this engagement?

We officially started this project in April 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m happy with the app. Based on user feedback, I want to make changes to improve the product’s usability. EC Infosolutions finds solutions to make the platform better. When I come to them with issues, their team figures out what to do. We have a good relationship.

How did EC Infosolutions LLC perform from a project management standpoint?

I went into this project without previous experience. Their team makes suggestions that I wouldn’t have naturally thought about. I find them helpful.

Their team’s also honest about what needs to be done versus features that would be redundant. I never feel that they’re trying to pull the wool over my eyes. The person assigned to my project’s always available to answer my questions. It’s easy to work with them.

What did you find most impressive about them?

Their team helps to make the app what I want it to be. I really enjoy working with them.

Are there any areas they could improve?

The time difference can be difficult, which isn’t anyone’s fault. I have to wait until later in the afternoon to talk with them. If the app’s down, I have to field questions and wait several hours until it’s fixed. It would be helpful to have a platform where users could directly communicate with their team about any issues.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of ipack, an industrial packaging manufacturer in India.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EC Infosolutions LLC?

We wanted to be able to keep track of packages, which move all over the country from one supplier to the other. We needed someone to develop our software that had very customizable requirements.

SOLUTION

What was the scope of their involvement?

We are working on two projects with EC Infosolutions. They developed an ERP mobile application based on very custom requirements. The app allows us to easily scan the barcodes on our packaging and track our assets. They gave us a lot of features in terms of reporting within the app.

What is the team composition?

We have communication with 4¬–5 people.

How did you come to work with EC Infosolutions LLC?

I saw an online video of Shreyasee (Owner) sharing something. It made us curious about what their company does. I had a common friend who introduced us.

How much have you invested with them?

My company has spent $18,000–$30,000.

What is the status of this engagement?

We started working together in February 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We previously had a very manual process for keeping track of our assets. Now that EC Infosolutions has optimized our process and developed an ERP-based system, we have far fewer package losses.

How did EC Infosolutions LLC perform from a project management standpoint?

We have had quite a good experience. They’re very knowledgeable, which makes it very easy to manage the entire project. They have a good, professional team.

Whenever there are any delays, they are very proactive in responding. They use internal tools for scheduling the project.

What did you find most impressive about them?

We had high expectations for the ERP software. It was very important that the team who built it would understand what was logical and what was not. EC Infosolutions met our expectations. They were very knowledgeable and able to pick up on what we wanted within a couple of meetings.

Are there any areas they could improve?

No. They make improvements as they go. They’re doing a good job.

Do you have any advice for potential customers?

Sit across the table from them so that you can understand what their strengths are, and they can understand your expectations. Have a good amount of briefing before you start the project.

BACKGROUND

Introduce your business and what you do there.

I am an independent consultant working in India. I also design cooling towers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EC Infosolutions LLC?

We wanted to calculate the performance character traits of cooling towers.

SOLUTION

What was the scope of their involvement?

EC Infosolutions handles the coding while I provide the technical logic. They have helped code four types of software that we are working on. I’m not good at coding, and they have been a great help in doing the coding as well as troubleshooting of the programming.

What is the team composition?

From their team, I have worked with around three people.

How did you come to work with EC Infosolutions LLC?

I was looking for someone to do the programming based on my experience in the cooling tower field. We have a common friend who recommended them.

How much have you invested in them?

In total, it is around $10,000.

What is the status of this engagement?

We have three more types of software in the pipeline, but things have been stuck because of the COVID-19 issues that we’re facing in India right now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did the testing phase of the software. I did a number of calculation tests and checked their work against some of the other software and calculations that we have. We found them to be pretty accurate, so I don’t think there are any problems.

How did EC Infosolutions LLC perform from a project management standpoint?

Communication has been pretty simple. I talk to the person who has been working on the project, and she is pretty responsive. We get feedback very quickly.

What did you find most impressive about them?

In India, it’s challenging to keep IT rights private because many people try to copy others’ IT. I have found EC Infosolutions to be very reliable. I’ve been in the field for nearly 50 years now, and it is important and critical to have that confidentiality. We checked on their backgrounds, and we found they were suitable for our work. They have been maintaining their credibility.

Are there any areas they could improve?

No, I don’t think I would like to add anything right now.

Do you have any advice for potential customers?

My experience is that their people are pretty sincere as well as passionate about their work. They are ready to make any changes or corrections if they make a mistake. Their credibility and keeping the IT rights confidential are very important for me.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of HatchAg group. We do early-stage investing in AgTech startup companies and consulting work for larger companies across agriculture.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EC Infosolutions LLC?

We were building an online sales platform for a group of agriculture cooperatives in the United States. We were tasked with doing the consulting work on which technologies to use, what the platform should contain, the design, etc. They decided to move forward and launch a website, so we needed an outsourced backend developer to build the system.

SOLUTION

What was the scope of their involvement?

They transitioned the online platform from Shopify to a custom backend. They integrated different APIs from credit cards and credit vendors, along with all security requirements. Their team also did some integrations across different weather API.

Building a mobile-responsive platform with iOS and Android was another priority in the project. They’ve used a variety of different languages and structures, including Python, AngularJS, and different native languages for iOS and Android. They’ve been adaptable with using any language necessary.

What is the team composition?

It was a group of 6–7 working on the project with us.

How did you come to work with EC Infosolutions?

I knew Sushant (Full Stack Developer, EC Infosolutions) from a personal reference. I went over to India to meet them and I saw they were a quality outfit. That paved the way for us doing the project.

How much have you invested with them?

More than $100,000.

What is the status of this engagement?

We started working in 2017. Those projects are ongoing, and we’ve also started several new things.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

EC Infosolutions delivers on time. The software they build isn’t buggy. It’s very important for us to have a partner that delivers on the timeline that people expect.

How did EC Infosolutions perform from a project management standpoint?

We handle a lot of the project management ourselves, but they also managed their team well. Sushant is very available to me when I call. He’s very communicative.

What did you find most impressive about them?

I think the founders, Sushant and others, are absolutely solid and competent. They’re very bright, capable, and willing to jump in and help out. That’s been what sets them apart in terms of execution; it’s been top-notch. Their intelligence and acuity in solving the right problems—I’ve been really pleased with that.

Are there any areas they could improve?

I can’t think of anything I would want to be changed. It’s a great relationship.

Do you have any advice for potential customers?

If you are looking to work in the United States more, inviting them to the United States to interact with customers would helpful. I realize that’s a big thing to do. Maybe they can grow a U.S. presence and do business trips to interact with customers.

BACKGROUND

Please describe your company and your position there.

I am the President and CEO of Soil Diagnostics, Inc. We develop Web-based hardware and software for Precision Agriculture. Soil Diagnostics, Inc. has been in operation since 2014 and serves numerous clients across several countries in the area of soil testing equipment, geospatial predictive analytics and laboratory information management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EC Infosolutions LLC?

Soil Diagnostics, Inc operates out of Champaign, IL, where we have limited (and expensive) access to web development talent, especially for technically challenging and innovative product development within low-cost constraints.

What were your goals for this project?

The goal for our development project was to build a Web based framework where Soil Diagnostics could take on bespoke Website and business workflow development tasks for our customers, which we could then fulfill through a subcontract relationship with EC Infosolutions. Our goal was to deliver a low-cost high-value product that would substantially improve the productivity of our Precision Agriculture Professional client base.

SOLUTION

How did you select this vendor?

I was familiar with the local vendors and their price tags. It was very clear that our projects would need someone who could commit to near 'in-house' levels of development, which meant good communication and responsiveness at all times, especially during the transition phase for our customers to a new website.

So this constraint meant a vendor who could provide 'round the clock' service, which usefully boils down to an overseas vendor where the working hours are roughly opposite to our own. We had been using EC Infosolutions as our domain name provided for several years, and we had seen their performance with other clients, so we decided to work with them.

Describe the project in detail.

The project involved taking on the existing web assets of our customers, managing the security of their aging and highly vulnerable websites, performing backup services, and redesigning their website to more modern, security and data privacy considerations. We started with two such projects simultaneously and have moved on from there.

EC Infosolutions provided turnkey web administration and user interface design solutions, as well as valuable strategic input on privacy considerations, including discussion on blockchains and GDPR (EU Regulations) in the process of development. Eventually, they have also provided us with the framework to expand our business by cross-selling our product in conjunction with their CRM and content delivery based products.

What was the team composition?

The leadership at EC Infosolutions directly worked with us on many of the aspects of the project including system architecture and security. The actual development tasks were assigned to one senior developer and one designer, who were the point persons for the design and development delivery.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Soil Diagnostics now has six instances of web development projects that were successfully deployed with the help of EC Infosolutions and their team. The initial two customers have transitioned their entire operation to Soil Diagnostics, and we now have a strong working relationship with EC Infosolutions. We have recently launched a project together in India that cross-sells our Precision Agriculture product into the Indian market, which will be managed completely by EC Infosolutions.

How effective was the workflow between your team and theirs?

The workflow was seamless. They did everything right, even when one of our client's previous websites got hacked. They had the right strategy to recover their data and restore it with minimal disruption. We have a common code repository and a task management tool between us to follow up on issues, and they have on more than one occasion helped us on weekends and outside of their normal working hours.

What did you find most impressive about this company?

The most impressive thing is that no job is too small for them. They'll help with anything; their rates are very reasonable and they can turn around solutions very quickly. Soil Diagnostics does a lot of development internally, and it is good to know that there is a team who can catch up very quickly and jump in to help with emerging situations or with daily mundane tasks of system administration.

Are there any areas for improvement?

I think they have a good balance of maintaining legacy know-how and keeping up with changes in the Web industry. We would be hard pressed to find someone who can deliver quality at the very reasonable costs they manage to work at.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of SPI Group, a consulting and media company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EC Infosolutions LLC?

We were looking for someone to develop a web platform for entrepreneurs to engage with each other.

SOLUTION

What was the scope of their involvement?

EC Infosolutions LLC developed our web platform. They also developed an MVP for a mobile app, but we’ve made some changes to our business model and are going to go back to the drawing board.

What is the team composition?

Four of my guys work with them.

How did you come to work with EC Infosolutions LLC?

I’ve known them for some time because we are from the same area.

How much have you invested with them?

My company has spent $5,000.

What is the status of this engagement?

Our work together began in 2014, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t track metrics; they’re more like our suppliers. They’re able to pick the right technologies and determine whether the platform is scalable. They do their due diligence.

How did EC Infosolutions LLC perform from a project management standpoint?

Project management is quite good. We get good feedback on time. I have no complaints.

What did you find most impressive about them?

They’re proactive about coming back to us on time.

Are there any areas they could improve?

They could improve their UI/UX.

Do you have any advice for potential customers?

They’re quite reasonable in terms of their pricing, and the service is pretty good. If companies are planning to hire them, they should go ahead with it.

BACKGROUND

Introduce your business and what you do there.

I’m the founder, director, and product creator of an organic skincare and makeup brand that’s based in New Zealand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EC Infosolutions LLC?

Initially, we hired them for the build of our website. After that, we’ve done other projects with them surrounding the site and email marketing.

SOLUTION

What was the scope of their involvement?

They built a relatively complicated direct selling website from scratch, which allows B2B providers to participate in our e-commerce platform. On our other website, we have a designer who creates UI/UX, and they implement them. They also perform day-to-day maintenance on the site. Like I said earlier, we’ve expanded their role into email marketing. We bring in external teams to assist them in their efforts in this area.

What is the team composition?

We have 14 people that work on our website and help desk. That includes an account manager and 3–4 IT engineers. 

How did you come to work with EC Infosolutions LLC?

We did manufacturing in India, so I was introduced to them about 8–9 years ago.

How much have you invested with them?

Throughout our partnership, we’ve spent between $500,000–$600,000.

What is the status of this engagement?

We started working with them in 2011, and our teams are still collaborating.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s been a very collaborative ongoing process. Even if they deliver something that’s not right initially, they show total commitment to pulling their resources to ensure the issue is fixed efficiently. 

How did EC Infosolutions LLC perform from a project management standpoint?

They managed the workflow very well. We discussed the project daily over Google Hangouts. At this point, we consider them part of the team. They all have positive attitudes.

What did you find most impressive about them?

I’m impressed by the caliber of personal contact. We’re in meetings with them every day. They really feel like an integral part of the team. The project manager goes above and beyond the call of duty, getting on the phone early or late. The entire team takes ownership of their work. 

Are there any areas they could improve?

They’re not a huge team, so they don’t have specialists in every area. Despite that, they’re willing to coordinate with external teams on projects like email marketing, where they don’t have an expert. 

Our teams also have different aesthetics, so we bring our own designer in and their team replicates what we need. That system works well for us, though. 

Do you have any advice for potential customers?

If you have a strong brand or aesthetic, I’d suggest making that very clear to them. Otherwise, remain open to their ideas and use their strengths to work collaboratively.  

BACKGROUND

Please describe your company and your position there.

SnapBikes.in is the market place for self-drive motorcycle rentals; we listed multiple cities with multiple vendors and bikes at each location. Travelers could visit this website for searching bikes, making reservations and completing payments.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EC Infosolutions LLC?

EC Infosolutions did almost everything for us in relation to development of the website, making customer interface, admin interface, vendor interface - each side had multiple parameters to it. It was a little complex.

What were your goals for this project?

We wanted to develop something like a hotel or flight booking site - where one comes on our website and books self-drive bikes.

SOLUTION

How did you select this vendor?

The team was good there; I could sense that they have expertise over the subject and could deliver a successful output.

Describe the project and the services they provided in detail.

The provided me fully operational software with all needed aspects and functions; it is fully equipped with full customer solution from search to booking; to pick up of the bike to the return, the vendor had the option of choosing his own working time, days, open dates, closed dates, he could have different working hours on each day. he could add or remove bikes, change prices upon demand and availability. We had the full control to add or remove vendors, see prices etc

What was the team composition?

It was a team of 8-10 people including developers, web designers, SEO team- Sushant Bhalerao was also a part of everything.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We could successfully launch the services with about 25 cities

How was project management arranged and how effective was it?

It was good, the team was informed, equipped. They had subject matter experts on everything required.

What did you find most impressive about this company?

Sushant takes the ownership and is flexible with the changes that come-in, he has never been reluctant or rigid, he was willing to do things for us even if it required putting in more time and efforts.

Are there any areas for improvement?

They are good as a team!

BACKGROUND

Please describe your company and your position there.

I am the CEO of an organic skincare and makeup company. We share our products through agents, in retail and online.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EC Infosolutions LLC?

We needed a bespoke Ecommerce and information, CRM system for our 1,000 sales agents, so they could see their individual sales, margins, customer purchases. We also needed to interface directly with customers who came to our site. We also need Marketing automated, inventory management and our systems to be mobile friendly.

What were your goals for this project?

We needed a robust system so that hundreds of users could be using the site at once, for various reasons. So that we could analyse their monthly margins, for themselves and their teams. It needed to be agile and flexible to work with plug ins and bespoke software.

SOLUTION

How did you select this vendor?

We were introduced through another satisfied customer. We remain with them because of their ability to identify the issue, and deliver platforms and systems that can satisfy these. This includes agent and customer needs.

Describe the project in detail.

The project is a living, evolving system that is actively reviewed monthly with additions and revisions being fed into the service outline. The bigger picture of maintaining the integrity of the data balanced with the need to evolve and develop new additions to satisfy customer and consultants.

What was the team composition?

Project Manager and 5 engineers. This is a bellows effect depending on the need.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 6 months our back office was launched. The project is ongoing and evolving. The outcomes are that we can accurately monitor sales, margins, loyalty club rewards, voucher usage, customer order history per product, agent performance.

How effective was the workflow between your team and theirs?

Highly effective. Larger strategy meetings followed by close activity tracking per initiative. It's always clear who is responsible for each task and what actions need to be taken.

What did you find most impressive about this company?

Their ingenuity, solution focused ideas. Their ability to be agile and look to solve challenges and problems we encounter as a normal part of development and implementation.

Are there any areas for improvement?

Nothing specific.