ITSUA

BACKGROUND

Please describe your company and position.

 I am the COO of an IT company.

Describe what your company does in a single sentence.

Building platforms for skilled worker communities

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ITSUA to accomplish?

• Develop a platform with tools and communication possibility for skilled workers

SOLUTION

How did you find ITSUA?

Referral

Why did you select ITSUA over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ITSUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• End-to-end platform architecture and development
• User onboarding and profile management
• Multi-stakeholder portal development
• Matching and recommendation engine
• Workflow and application management
• Assessment and analytics integration
• Automated communications and notifications
• Reporting and dashboard functionality
• Security, privacy, and compliance implementation
• API and integration framework
• Responsive web and mobile experience
• Continuous support, maintenance, and enhancements

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project successfully delivered a production-ready platform with scalable infrastructure, multi-stakeholder user portals, automated workflows, matching functionality, analytics capabilities, and mobile-responsive design. The platform supported the onboarding of thousands of users during beta testing, reduced manual processing requirements, and established a strong technical foundation for future market expansion and growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team demonstrated strong project management throughout the engagement. Communication was consistent, transparent, and proactive, with regular progress updates and clear visibility into development priorities and milestones.

Deliverables were generally completed on time, and when project requirements evolved (as is common in a complex platform development project) the team remained flexible and responsive in adapting timelines and priorities accordingly. 

They were highly receptive to feedback and business needs, often proposing practical solutions and improvements beyond the original specifications. Requests, bug reports, and change requirements were handled professionally and with a strong sense of ownership.

Overall, the team acted as a true development partner rather than simply an outsourced vendor, helping translate business objectives into effective technical solutions while maintaining a collaborative and solution-oriented approach.

What was your primary form of communication with ITSUA?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was their ability to understand both the technical and business aspects of the project. Rather than simply implementing requirements, they've invested time in understanding the underlying business model, user journeys, and long-term objectives.

The team combined strong technical expertise with a proactive, solution-oriented mindset. They consistently challenged assumptions, proposed improvements, and helped refine concepts to create a better end product.

We were also impressed by their flexibility and commitment throughout a highly evolving project environment. Despite changing requirements and the complexity of building a multi-stakeholder platform, they remained responsive, engaged, and focused on delivering practical solutions that aligned with our business goals.

Are there any areas for improvement or something ITSUA could have done differently?

Given the scale and complexity of the project, there are always opportunities to further enhance documentation and knowledge transfer. However, the team was highly responsive to feedback and consistently adapted to our evolving requirements. Overall, we were very satisfied with their performance and the quality of the collaboration.

BACKGROUND

Please describe your company and position.

I am the CEO of Plexiwire

Describe what your company does in a single sentence.

Our company specializes in high-quality 3D printing filaments and professional 3D printing services. In addition, we design and produce unique 3D printed products, offering both decorative and functional solutions for everyday use.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ITSUA to accomplish?

• We engaged ITSUA to design, develop, and set up our online store on Shopify, with the goal of creating a fully operational and optimized e-commerce platform.

SOLUTION

How did you find ITSUA?

Other

Why did you select ITSUA over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from ITSUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included end-to-end development and configuration of a Shopify store. ITSUA was responsible for the initial setup, product structure design, and configuration of taxes, shipping, and localization settings. They customized the Shopify theme to match our brand and ensure a smooth user experience across devices.

 Key deliverables included full integration of payment gateways and ERP systems, setup of a reliable checkout process, and synchronization of inventory, orders, and accounting data. Additionally, they implemented post-launch features such as analytics tracking, SEO setup, and automation workflows. The project also included testing of the entire order process to ensure stability, accuracy, and scalability of the store.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a fully functional Shopify store launched on time, with stable uptime and fast page load performance. The order processing workflow was successfully implemented end-to-end, reducing errors and ensuring smooth operations from checkout to fulfillment. Integration with ERP systems improved data accuracy and synchronization of inventory, orders, and accounting. Additionally, all key project milestones were completed as planned, and the store was ready for scalable growth after launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ITSUA managed the project very well. They delivered everything on time, communicated clearly, and were quick to respond to our needs. Any changes or feedback were handled promptly and without issues.

What was your primary form of communication with ITSUA?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was their professionalism and attention to detail. They understood our needs well and delivered a solution that worked smoothly from day one.

Are there any areas for improvement or something ITSUA could have done differently?

We were happy with the entire process and results. Communication was easy, and everything went smoothly, so we don’t have any major suggestions for improvement.

BACKGROUND

Please describe your company and your position there.

I am the Co-founder and CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITSUA, and what were your goals?

After speaking with big IT consulting firms I realized that I was just a number for all them and didn’t get tailored customer service. I needed to find an IT solution provider where I could speak directly to its CEO and get his undivided attention.

Minutes after connecting via email we were hopping on a FaceTime call back in April 2022, and we hit it off instantly. My startup needed an innovative solution that would be scalable, cost efficient, and robust and that’s what they delivered.

SOLUTION

How did you select this vendor and what were the deciding factors?

Needed a small to mid size IT provided where you engaged directly with the CEO and his team, no project managers needed that usually create an unnecessary and costly middle layer. The messaging never got lost along the way.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The purpose of the project was to develop a subscription-based newsletter service (Newsletter Portal) that uses an RSS reader API as a source of content (RSS feeds support is to be added later) for the newsletter. The newsletter is to be sent daily and to be composed of a special template and manually selected posts.

Customers of the service are to visit a CMS-based website (End-user Website) and subscribe to a plan: one-month trial, quarterly, or yearly.

The project involved building a custom web application that would fetch content stored in a database and ultimately create a newsletter, allowing preview and allow for be sent to a subscriber base.

How many people from the vendor's team worked with you, and what were their positions?

CEO and 2 of this web developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The execution was flawless despite unfortunate geopolitical events that caused minor delays. With that aside, the team was professional and on point in meeting each deliverable with quality and depth. They were poised and resolute and went above and beyond the script as they overcame obstacle along the way.

Describe their project management style, including communication tools and timeliness.

Effective communication, through a combination of email and zoom video conferencing. Timeliness was flawless, if we put aside the unfortunate geopolitical events during the time of our engagement.

What did you find most impressive or unique about this company?

The CEO’s roll up sleeves management style, he was always in control and accountable for every deliverable.

Are there any areas for improvement or something they could have done differently?

I am extremely pleased I chose them to be my IT solution provider and I doubt no one would of accomplished the task with the price and quality paid / obtained.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of TIMB, an affiliate marketing platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ITSUA?

We wanted to have the ability to allow micro-influencers who wouldn’t usually get a deal with a retailer or brand to make money through an affiliate deal. Although my co-founder and I came from a fashion background and weren’t technical, we saw this as an opportunity. Our goal was to create a platform that would allow micro-influencers to earn money through deals we’d already negotiated with retailers. In a way, we wanted to create a form of affiliate marketing.

SOLUTION

What was the scope of their involvement?

ITSUA provides us with mobile app development. They’ve built an Android and iOS app using React Native, Shopify, Nuxt.js, and Awin. The team has added functionality that allows us to track affiliate recommendations and share commissions within the app. We’ve used TestFlight to test the app. Although we worked on someone else to design the app’s look, ITSUA has developed the technology side so that the UI works as intended. Currently, development is paused because we’re reviewing how the app works from the concept level. 

What is the team composition?

We work directly with Sergey (CEO & Founder). 

How did you come to work with ITSUA?

A company in Switzerland referred us to Sergey. 

How much have you invested with them?

We’ve spent around $10,000–$25,000.

What is the status of this engagement?

We started working together in February 2018. Currently, we’re revising the app’s concept, so the project is paused, but our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

ITSUA has been able to figure out how to track good recommendations and share commissions, even though lots of people told us it wasn’t possible. The team found an elegant solution for that feature. Unfortunately, the project is currently on hold because we weren’t getting the engagement we wanted, and we have to change how we approach the content. However, this is not a tech issue; it’s a design issue on our side. 

How did ITSUA perform from a project management standpoint?

They’re very easy to work and communicate with. We communicate via email and WhatsApp. They’ve found solutions when we’ve needed them. 

What did you find most impressive about them?

We come from a non-tech background, and ITSUA is very clear and helpful in explaining each stage of the project. With a previous provider, communication was much harder, whereas it’s easy to work with Sergey and his team; their immediacy in communication is very effective.

Are there any areas they could improve?

No, I appreciate the way they work with us. 

Do you have any advice for potential customers?

Whether you have a tech background or not, ITSUA is a really good team to work with.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a recruiting services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ITSUA?

We needed an IT platform for our business.

SOLUTION

What was the scope of their involvement?

ITSUA is helping us build a web-based app using PHP and MySQL. The platform’s purpose is to track our business model, including people, processes, and orders. The team operates the environment and is responsible for day to day execution of it. In addition, ITSUA has done some data analytics work for us using Tableau. Currently, they do maintenance for our app and continue to develop it. The team is getting close to finishing iteration one and will start the second iteration pretty soon.

What is the team composition?

We work with senior developers, developers, and the owner of ITSUA. 

How did you come to work with ITSUA?

They were already our partner before I started managing the operation. I believe our company had a previous business venture with ITSUA, so they decided to use them again for this project. 

How much have you invested with them?

We’ve spent around $500,000.

What is the status of this engagement?

We started working together around June 2016, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m very happy with the work ITSUA does. As far as consultancy, they give a good insight into what our future direction should be. When we talk about ideas and requirements, the team is great at putting technical constraints around them and determining whether they’re good ideas or possible to implement.

From the platform’s standpoint, the team understands what they’ve built so far. The system isn’t really at the stage we want it to be, and it won’t be until after three major iterations. We’re now ready to start thinking about the next generation. 

How did ITSUA perform from a project management standpoint?

We work in an Agile environment, and we track their effort. When it comes to tools, we work with Kanban boards, moving back and forth between the delivery team and us. They collaborate with us to evolve the solution. Skype, Jira, and email are our main communication tools. ITSUA is on track, and we manage the schedule and the backlog together as a team.

What did you find most impressive about them?

ITSUA’s collaboration and commitment are their strong points, as well as their dedication to the project. They’ve always treated us as their number one customer. The team is always available, and we get the best support from them. No matter when I call or write, I always get a response. 

Additionally, we have a great give and take. I don’t want a provider to just do what I tell them to do — I want someone who tells me what’s right. I appreciate being able to bounce ideas off ITSUA’s team and come up with the correct solution, which will work from requirements and functionality standpoints. Overall, I have a really good collaboration with ITSUA; they help us come up with the right answer instead of just doing what they’re told.  

Are there any areas they could improve?

In the development itself, they could improve their capacity to prove that what they’re doing is correct. 

Do you have any advice for potential customers?

Communication is key to everything. The best way to work with ITSUA is to collaborate with them and not just hand them specs. They have to be part of the team instead of just labor. If you just tell someone what to do, you don’t necessarily know that’s the correct answer. They’re experts and need to be treated as such.

BACKGROUND

Please describe your company and your position there.

I'm a President and a Founder of a technology consulting company working on the market for almost 6 years with clients looking to enable their digital move or find talents in the tech industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITSUA, and what were your goals?

We partnered with them while working on the conception, design, and development of the Shopify Plus-based store. We worked as a distributed team: our internal Designer, Project Manager, QA experts, web developers, and ITSUA developers have been working together.

ITSUA worked with us on the planning of the development of Shopify Plus store, defining the structure and applications to be used. ITSUA worked on the integration of a Shopify Plus store with Akeneo PIM and extended the integration with a custom-coded plugin.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a previous positive experience of collaboration.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have been working on a structure and a design for the website as well as on its QA and development. We included ITSUA into the project from the very beginning to get their expertise regarding applications that had to be used, PIM that had to be integrated, and development strategy. They were our partners throughout the project and we worked as one efficient team together.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 2 people from the ITSUA side.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered in time and the channeling technical solution enabled an efficient work of the e-commerce store.

Describe their project management style, including communication tools and timeliness.

ITSUA has a very collaborative team, their management is always looking for solutions that will work in the best way for the project. They have great technical expertise.

What did you find most impressive or unique about this company?

They have a solid approach to problem-solving and are looking for a long-lasting robust solution each time they are challenged with a task.

Are there any areas for improvement or something they could have done differently?

I can't list any negative moments.

BACKGROUND

Please describe your company and your position there.

I advise growing businesses on tech infrastructure and strategy. In this engagement I was advising a franchise fitness business who were creating a human performance platform for large corporates and government bodies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITSUA, and what were your goals?

Itsua took the lead in the development of a complex Shopify-based platform integrated with Strapi CMS and third-party fitness data manager. The platform is the most effective outdoor fitness program created by experts to deliver results, fast.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found Itsua on and online platform and quickly ascertained that they were the most flexible and best qualified for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was to reskin and enhance a shopify based front end. In addition there were complex requirements for data access on various backend systems and APIs like typeform.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a very flexible team of 5 individuals providing a mix of skills across front end design and build

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Itsua were instrumental in getting our project over the line for a large government institution in the UK. Once live they were incredibly responsive and capable.

Describe their project management style, including communication tools and timeliness.

As this project was spun up quite quickly, and was quite a new line of business, we worked in a very flexible reactive fashion. This is what this phase of the project called for, but it was also clear that Itsua had the experience of more structured ways of working.

What did you find most impressive or unique about this company?

The most impressive thing about working with Itsua is just how responsive they are and how fast they turn work around.

Are there any areas for improvement or something they could have done differently?

If anything we needed to improve on the client end to keep them fed with work. I can't fault them at all.

BACKGROUND

Please describe your company and position.

I am the Application Engineer of SV Geo LLC

Describe what your company does in a single sentence.

Advanced GNSS & INS Technology | Next-Gen Anti-Spoofing Solutions | Integrated Plug-and-Fly Payloads for UAVs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ITSUA to accomplish?

• Deliver a comprehensive, user-friendly website for displaying our company's products

SOLUTION

How did you find ITSUA?

Referral

Why did you select ITSUA over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from ITSUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The task required an implementation of a middle-sized website for providing general information about the company, product showcase and client communication.

The website had to deliver the following:

• Stylistic, comprehensive webpages for company and product information
• Fully implemented Frontend and Backedn solution
• Contact form and Product finder features
• Deployed website on client server

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All project milestones were delivered on time, and we received positive feedback from clients

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication with project management was excellent, any issues were resolved quickly. All of the items were delivered according to agreed schedule.

What was your primary form of communication with ITSUA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Good communication, efficient work

Are there any areas for improvement or something ITSUA could have done differently?

We were satisfied during the whole process

BACKGROUND

Introduce your business and what you do there.

I’m an executive at EpinForce, a digital gift card distribution platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ITSUA?

We needed help building our platform from scratch.

SOLUTION

What was the scope of their involvement?

ITSUA developed our platform and website from scratch.

What is the team composition?

We worked with 2–5 teammates from ITSUA.

How did you come to work with ITSUA?

Someone referred ITSUA to me.

How much have you invested with them?

We spent less than $50,000.

What is the status of this engagement?

We started working together in February 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received more than 10 positive external feedbacks from customers, and our platform usage has increased by 20%.

How did ITSUA perform from a project management standpoint?

We primarily communicate with ITSUA via email and messaging apps.

What did you find most impressive about them?

I’m impressed by ITSUA’s trustworthiness.

Are there any areas they could improve?

I think they can improve everything for us.