Dotsquares

BACKGROUND

Introduce your business and what you do there.

I’m a co-CEO of Ocean Holidays, an online travel business based in the UK. We run 3 brands—3 websites—and we sell holidays to UK consumers traveling mainly to Florida. I head up all the IT and technology side of the business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dotsquares?

We needed an outsource agency for some of the projects we were building.

SOLUTION

What was the scope of their involvement?

I’ve worked with Dotsquares on various applications, including travel websites using XML technology. These sites allow people to book travel products online—flights, hotels, transfers, and car rental. We’ve built a CMS and CRM back-office system to automate processes in-house. They’ve built internally-facing web apps for our users on the road.

One of the largest projects we built was an end-to-end CRM system that sits at the back of our whole business, across all of our brands. It’s a .NET application that allows us to maintain all of our customers’ contact and inquiry information. We have all of our conversations and phone system integrated with that. The first project was an online booking website for high volume, low-value holidays. We have a team of UK project managers and we work with 16 or 17 developers from Dotsquares.

How did you come to work with Dotsquares?

I was introduced to them by a colleague who had heard about them. Their CEO came to meet with us in London.

How much have you invested with Dotsquares?

We spend £220,000 per year on Dotsquares’ services.

What is the status of this engagement?

We started working with them 9 years ago.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’ve grown our business in the last 4 years by at least 25% year over year. You need to have the best technology in travel in order to progress. The systems that have been built with Dotsquares have enabled the company to scale without adding so many human beings because the technology has automated a lot of the process. We launched the project 8 weeks ago and we’ve had a 20% increase in conversion rate. We’re really pleased about that.

How did Dotsquares perform from a project management standpoint?

They have a project manager with the teams that sit under them. Our project managers in the UK work directly with the developers. We use a tool called LinkIt by our choice, a cloud-based board system where we can have visibility of all the projects that are going on. We use Slack for live chat.  

What did you find most impressive about Dotsquares?

They’ve allowed us the flexibility to work with our style. We drive the developers directly and we trust them.

Are there any areas Dotsquares could improve?

The cultural difference in the design may not sit well with developers sitting in another country, that’s why we keep the design development in the UK.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of the company. Our main focus is attraction tickets for the Orlando area. We service the UK and European customers as an online reseller.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dotsquares?

We needed to develop a booking engine, a database, and a bespoke hosting solution. We wanted to have developers on hand for any requirements.

SOLUTION

What was the scope of their involvement?

Dotsquares initially provided hosting for our company. This snowballed into other projects, including app development and website maintenance.

How did you come to work with Dotsquares?

Dotsquares was recommended to us. Because the company is based in Brighton, I was able to have a quick chat with Dotsquares' owner at the time. I found him to be honest and transparent, so we decided to have an initial collaboration for hosting.

How much have you invested with Dotsquares?

The cost of Dotsquares' services has been around 60,000 GBP.

What is the status of this engagement?

We started working with Dotsquares 10 years ago.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

When we started working with Dotsquares, our turnover was around 3 million [Great British] pounds. We now have over 30 million pounds in revenue. Without the platform that we've built alongside Dotsquares, that wouldn't have been possible. Their work is of a high standard and competitive.

How did Dotsquares perform from a project management standpoint?

Over the course of our collaboration, Dotsquares has remained extremely helpful and available at any time, regardless of the difference between our time zones. We handle most of the project management on our side, keeping in touch with the developers via Skype. Dotsquares does have a project management platform available. But because we have such a good relationship, having known many of the developers in our team for over 7 years, we tend not to use the tool. We speak directly to each member every day.

What did you find most impressive about Dotsquares?

The developers I've worked with in the past pretty much stuck to what they knew, without suggesting anything. Dotsquares' team will actually provide input for what they think will improve our system. They may not be good ideas at times, but that doesn't matter. I appreciate the fact that they're confident enough to throw them out there.

Are there any areas Dotsquares could improve?

Everyone could work cheaper, but that's not really relevant. There's nothing specific about Dotsquares that springs to mind.

BACKGROUND

Introduce your business and what you do there.

We sell tickets for any sort of rail travel around the world through our own custom-built system. It's a broad solution allowing us to connect to various rail company APIs. Users can make live bookings online using it, via a number of different websites.

I am the operations director of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dotsquares?

We had been put in an awkward position by our developer at the time because they were not available and we needed to make a change to our system.

SOLUTION

What was the scope of their involvement?

We had an existing platform, and went through a due-diligence process with our company at the time, identifying a few core problems. Dotsquares started work on a completely new instance of the system, with many more features, which allowed us to have a more scalable solution. It's completely bespoke.

The size of our team has varied, but we're currently using 5 developers from Dotsquares. As part of our agreement, we can add and remove developers on an ad-hoc basis. At most, we've used 8 resources.

How did you come to work with Dotsquares?

We found Dotsquares through Google. We had a meeting with them, during which Dotsquares explained what they did. It seemed to be a good progression from where we were to where we wanted to be.

How much have you invested with Dotsquares?

The cost of Dotsquares' services has been around 100,000 GBP [approx. US$121,000] per year.

What is the status of this engagement?

We started working with Dotsquares in March 2012.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The platform being developed by Dotsquares is the system we're using in order to manage all of our customer orders. It is core to the running of the company, and we wouldn't have been able to achieve the success we’ve achieved without it.

How did Dotsquares perform from a project management standpoint?

Going from a UK-based shop which we could visit whenever we needed, to a Skype-based remote collaboration with an Indian developer implied a bit of a learning curve. We have different cultures, and we needed to make sure that we were asking for exactly what we needed to develop.

Dotsquares has a custom project management tool which they're also licensing. We've used it to track milestones, bugs, tasks, and so on. The relationship is managed by 2 people in our UK team, while Dotsquares assigns a project manager for their developers.

What did you find most impressive about Dotsquares?

The quality of Dotsquares' work is fantastic. Any errors have come down to communication problems, rather than coding errors. Dotsquares is committed to us as a customer. We have a great relationship with the Indian office and visit them for a week once a year.

Are there any areas Dotsquares could improve?

I can't think of anything at the moment. Dotsquares has performed exactly as we expected.

BACKGROUND

Please describe your company and position.

 I am the Director of a property security firm.

Describe what your company does in a single sentence.

Property security

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Zoho CRM setup

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Set up a new instance of Zoho serum in line with her business processes,

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New instance of CRM setup

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication? Was on point and delivery was on time

What was your primary form of communication with Dotsquares?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with the speed of their response from initial enquiry through the development process to handover.

Are there any areas for improvement or something Dotsquares could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Racer of zackmumbaracing

Describe what your company does in a single sentence.

Motor sport

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Polish my website

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

Pricing fit our budget

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

My experience with the team was excellent. They understood my requirements and delivered exactly how I needed the website to be. Great communication from Navdeep and his team, Ravi and Sunil did a good job on the website changes, making it better.
Thank you, Surbhi, as well, for your daily updates and for pushing the guys to finish within the specified time. Thanks all, great job!!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent

What was your primary form of communication with Dotsquares?

Email or Messaging App

What did you find most impressive or unique about this company?

communication

Are there any areas for improvement or something Dotsquares could have done differently?

no

BACKGROUND

Introduce your business and what you do there.

 I'm the founder and CEO of a platform that connects users through social interactions while enabling them to buy, sell, and trade goods and services within their community.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dotsquares?

 We needed to transition our platform from a service-only marketplace to a full-fledged marketplace that supports the buying and selling of physical goods and products. We also needed to enhance the platform's UX/UI through a redesign and improve the underlying technical architecture and performance. Additionally, we wanted to integrate AI features to modernize the platform.

SOLUTION

What was the scope of their involvement?

 Dotsquares helped us evolve the Platform from a service-based platform into a comprehensive, AI-enhanced social marketplace through a complete design and build optimization.

What is the team composition?

 We worked with five teammates from Dotsquares.

How did you come to work with Dotsquares?

I found them through an online search.

What is the status of this engagement?

 We worked together from February–June 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

 We had a stable increase in downloads and usage of our platform as the new features leaned more towards user needs. Since the go-live, we had 4% monthly growth.

How did Dotsquares perform from a project management standpoint?

 Dotsquares demonstrated exceptional project management throughout the engagement to transform our platform. Their approach was structured, transparent, and highly collaborative, which was instrumental in navigating the project's complexity. They not only met but exceeded our expectations in terms of process and timeliness. We primarily communicated through Microsoft Teams and Dotsquares' AMS software.

What did you find most impressive about them?

 From the outset, Dotsquares established a clear and consistent communication cadence. We were assigned a dedicated project manager who served as a single point of contact, ensuring smooth information flow and promptly addressing any questions or concerns. Regular status updates and milestone reviews kept all stakeholders perfectly aligned. The team exhibited strong foresight in planning. They worked with us to meticulously define the project scope for expanding into a full-fledged marketplace, optimizing the design, and incorporating AI. This initial clarity prevented scope creep and kept the project focused on its core objectives. Moreover, Dotsquares employed an agile-inspired approach, allowing for iterative feedback and adjustments. This was particularly valuable during the design optimization phase, where we could review builds and provide input, ensuring the final product perfectly matched our vision.

Are there any areas they could improve?

 No, there weren't any.

UPDATED REVIEW

This review was published on September 17, 2025. 

Founder, Marketplace CoInformation technology

United Kingdom

1-10

Jan 2025 - Jun 2025

Not verified

Project summary

Dotsquares developed a marketplace company's platform. The team's goal was to expand the initial service marketplace into a full-fledged marketplace.

Feedback summary

Dotsquares successfully delivered all the requirements. Their project management was outstanding, built on a foundation of transparency, proactive communication, and meticulous organization. Overall, their agile methodology ensured constant communication, transparency, and flexibility to adapt.

BACKGROUND

Please describe your company and position.

I am the Founder of an information technology company 

Describe what your company does in a single sentence.

A service MarketPlace

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

Simplify the Marketplace

Enable Gloabalisation of the Marketplace

Create a Social Marketplace

SOLUTION

How did you find Dotsquares?

Other

Why did you select Dotsquares over others?

Great culture fit

Good value for cost

Company values aligned

How many teammates from Dotsquares were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TO expand the initial Service Marketplace to become a fullfledge marketplace

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful Delivery of all the requirements according to the requirement traceability matrix

Describe their project management. Did they deliver items on time? How did they respond to your needs?

DotTheir project management was outstanding. It was built on a foundation of transparency, proactive communication, and meticulous organization. They utilized a clear framework (like a hybrid Agile/Waterfall approach) that gave us both structure and flexibility. We had weekly status meetings with detailed yet easy-to-understand reports, so I was never in the dark about progress, challenges, or next steps. The use of a shared project management tool allowed for real-time visibility into task completion, deadlines, and ownership.

What was your primary form of communication with Dotsquares?

Virtual Meeting

Email or Messaging App

What did you find most impressive or unique about this company?

Agile & Client-Centric Collaboration: Dotsquares doesn't just build what they're told; they invest deeply in understanding the client's business goals. Their agile methodology ensures constant communication, transparency, and the flexibility to adapt as a project evolves. This approach transforms them from a remote team into a seamless extension of the client's own in-house capabilities, building products that truly solve business problems.

Are there any areas for improvement or something Dotsquares could have done differently?

Deeper Integration of "Future-Proofing" Ideas: Dotsquares' team was excellent at suggesting features for the current scope. Looking ahead, we'd be excited to leverage their expertise even more for:

* Formalized "Innovation Workshops": Dedicating a small portion of time in planning phases to brainstorm features or technical architectures that might benefit Phase 2 or long-term scalability, even if they are out of the current project's initial scope.

STAR RATINGS:

Overall rating: 4.5   

Quality: 4.5   

Cost: 4.5   

Schedule: 4.5   

Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the Tech Lead of SQM Research

Describe what your company does in a single sentence.

SQM Research is an investment research house which specialises in providing accurate research and data to financial institutions, investment professionals and investors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Website redesign and HTML

SOLUTION

How did you find Dotsquares?

• Online Search
• Clutch Site

Why did you select Dotsquares over others?

• High ratings
• Pricing fit our budget
• Had a local contact

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website Redesign - Figma designs
HTML
CSS
Images

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Clean, well-structured designs 
HTML files that aligned well with the designs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team delivered clean, well-structured designs and HTML right on schedule, and were flexible whenever we needed tweaks. 
Their daily updates kept us informed the whole time and made the process feel really smooth and simple.

What was your primary form of communication with Dotsquares?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Daily updates
Understanding the requirement.
Flexible whenever we needed tweaks

Are there any areas for improvement or something Dotsquares could have done differently?

Everything went smoothly

BACKGROUND

Please describe your company and position.

I am the Consultant of Starxr Pte Ltd

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Mobile Application

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They built our mobile app. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Great service and delivery by the team from dotsquares. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They completed my mobile app build on time, efficiently and with wonderful results. Special mention to Saksham Bhalla, Sagar Dave, Puneet Parnami, Ragini Chaudhary and Shraddha Harlalka. 
Well done to the the whole team.

What was your primary form of communication with Dotsquares?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great working with all of you and i could not ask for anything more. Excellent job.

Are there any areas for improvement or something Dotsquares could have done differently?

I think they did a fantastic job.

BACKGROUND

Please describe your company and position.

I am the Director of FitPro360X

Describe what your company does in a single sentence.

App Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Fitness App

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Dotsquares were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Dotsquares helped me develop a fitness app which is being launced soon. The wole staff was very very helpful. Above all, they know what they are doing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My app is made the way I wanted it.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver bang on time and my needs were always met.

What was your primary form of communication with Dotsquares?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I found the team in Rajisthan very professional and helpful. Thanks Keshav, Anu and all team.

Are there any areas for improvement or something Dotsquares could have done differently?

I don't think so.

BACKGROUND

Please describe your company and position.

I am the Partner, Chief Commercial Officer of Ship2Storage

Describe what your company does in a single sentence.

Brand design and development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• New PHP website

SOLUTION

How did you find Dotsquares?

Referral

Why did you select Dotsquares over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PHP Framework website. UI/UX. Total website build. Total hosting deployment. All database functions. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ship2Storage provides secure, convenient shipping and storage solutions for customers who need a simple way to send, store, and retrieve their boxes. The development team built our website to be faster, more user-friendly, more mobile-friendly, and optimized for SEO.

The measurable outcomes have been significant:

A sevenfold increase in traffic and customers using our services.
Higher traffic from improved SEO rankings, confirmed by GSC.
A sharp decrease in customer support calls and emails about site issues.
Seamless order processing.
Return requests handled without issue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, always on time. No issues. They are always available. 

What was your primary form of communication with Dotsquares?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are friends. This goes a long way. There is a mutual respect as humans and co-workers. 

Are there any areas for improvement or something Dotsquares could have done differently?

Nothing. We are very happy with Dotsquares.