Dotsquares

BACKGROUND

Please describe your company and your position there.

I am currently working as a Business Development Executive at Remote Water Treatment Services (RWTS), an Australian-based company that specializes in sustainable water treatment systems and wastewater treatment plants. Our company is dedicated to providing top-quality water and wastewater treatment solutions to clients throughout Australia and the Asia Pacific region.RWTS is proud to have completed numerous projects in Queensland, Papua New Guinea, the Solomon Islands, and Fiji.

Our headquarters, which features a primary manufacturing facility and showroom, is located in the eastern suburb of Tingalpa in Brisbane.At RWTS, we design and manufacture sustainable water treatment systems and wastewater treatment plants for a diverse clientele.

We also specialize in servicing and facility maintenance, thanks to our team of hardworking professionals who have years of experience in the water treatment industry. Our commitment to quality, innovation, and customer satisfaction has helped us become one of the most trusted names in the industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares ?

Our company, Remote Water Treatment Services, hired Dotsquares for the Salesforce Implementation project. Specifically, we needed assistance with basic Sales Cloud implementation, as we already had the license but was unable to leverage it to its full potential.We understood the value that Salesforce could bring to our organization, and we knew that we needed a partner that could help us fully integrate the platform into our business processes.

Dotsquares proved to be an excellent partner, providing us with the expertise and guidance necessary to ensure that we could take full advantage of the Sales Cloud implementation. Their team of highly skilled professionals demonstrated a deep understanding of our needs and worked closely with us to design a solution that would meet our unique requirements. We were thrilled with the results of the project and highly recommend Dotsquares to anyone in need of Salesforce implementation services.

SOLUTION

How did you select this vendor and what were the deciding factors?

When we decided to pursue the Salesforce implementation project, we began searching for a partner that could help us achieve our goals. We learned about Dotsquares through their Australia team, and were impressed by their reputation and expertise in the field.We had previously worked with an implementation partner, but were not satisfied with the level of service we received.

Ankit from the Dotsquares Australia team pitched us on their Salesforce capabilities, and we were impressed with his knowledge and understanding of our needs.We were then introduced to Dotsquares' development team in India, who had a meeting with us to discuss how they could help us get the most out of Salesforce.

Their team of experts demonstrated a deep understanding of the platform and proposed a comprehensive solution that aligned perfectly with our requirements.One of the key deciding factors for us was the fact that Dotsquares is a Salesforce Summit Partner. This meant that they had demonstrated their expertise and success with Salesforce on a global scale, which gave us confidence in their ability to deliver results.

Overall, the expertise of the Dotsquares team, their deep understanding of Salesforce, their proven track record of success, their commitment to customer satisfaction, and their status as a Summit Partner were all important factors in our decision to partner with them. We are very pleased with the outcome of the project and would highly recommend Dotsquares to others in need of Salesforce implementation services.

Describe the project in detail and walk through the stages of the project.

The project that Dotsquares completed for us was focused on Sales Cloud implementation. We engaged their team to help us leverage the power of Salesforce to manage our sales processes more effectively.The project went through several stages, beginning with an initial consultation and discovery phase in which we worked closely with Dotsquares to identify our business requirements and design a solution that would meet our needs.

Once we had defined the scope of the project, Dotsquares began the implementation phase. This included the integration of web-to-form with our public site, mapping the opportunity with the account and contacts accordingly, and creating a custom quote template that aligned with our brand guidelines.

Throughout the implementation phase, Dotsquares worked closely with us to ensure that the solution was meeting our needs and that any issues or concerns were addressed in a timely manner. They provided regular updates on the project's progress and collaborated with us to make any necessary adjustments to the solution.

Once the implementation was complete, Dotsquares provided comprehensive training and support to ensure that our team was fully equipped to use the Sales Cloud solution effectively. They also provided ongoing maintenance and support to ensure that the solution continued to meet our evolving business needs.

How many resources from the vendor's team worked with you, and what were their positions?

Throughout the course of the project, we worked closely with a team of highly skilled professionals from Dotsquares. This team was comprised of individuals with a range of positions and expertise, each of whom played a critical role in the success of the project.The team that worked with us included:

• Udit, Project Manager: Udit was our primary point of contact throughout the project, and was responsible for managing the overall timeline, budget, and resources. He worked closely with us to ensure that the project stayed on track and that all deliverables were completed to our satisfaction.
• Vikas, Business Analyst: Vikas was responsible for gathering and documenting our business requirements, and ensuring that the solution was designed to meet our specific needs. He played a critical role in ensuring that the solution was well-designed and effective in meeting our business goals.
• Mohit, Developer: Mohit was responsible for implementing the solution according to the design specifications developed by Udit and Vikas. He was responsible for building the custom functionalities required to meet our needs, and for ensuring that the solution was delivered on time and on budget.
• Kapil, Tester: Kapil was responsible for ensuring that the solution was thoroughly tested and validated to meet our business requirements. He was responsible for identifying and reporting any issues or bugs, and worked closely with the development team to ensure that they were resolved in a timely manner.

Together, this team of professionals provided exceptional service and expertise, and played a critical role in the success of the project. We were very pleased with the outcome, and would highly recommend Dotsquares to others in need of Salesforce implementation services.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very pleased with the outcomes from the project, which have demonstrated clear success in several key areas.First and foremost, the Sales Cloud implementation has allowed us to streamline our sales processes and improve our ability to track and manage customer interactions. The web-to-form integration has made it easier for our customers to submit inquiries and for our sales team to follow up on those inquiries in a timely manner.

We are now able to manage our leads, opportunities, accounts, and contacts in a much more efficient way, which has resulted in greater productivity and improved customer satisfaction.In addition, the solution has provided us with new insights into our sales performance, which has allowed us to identify areas for improvement and optimize our sales strategies accordingly.

We are now able to track key metrics such as win/loss ratios, sales cycle times, and deal sizes, which has helped us to make more informed decisions and drive greater business results.Finally, the project was completed on time and on budget, and we were extremely impressed with the quality of the work delivered by the Dotsquares team. They were able to quickly grasp our business requirements and develop a comprehensive solution that met our needs exactly.

The team was highly responsive and proactive throughout the project, and demonstrated a high level of expertise and professionalism at all times.Overall, we are very pleased with the outcomes from the project and would highly recommend Dotsquares to others in need of Salesforce implementation services.

How effective was the workflow between your team and theirs?

The workflow between our team and the Dotsquares team was highly effective throughout the project. From the initial scoping phase to the final implementation, we were able to work together seamlessly and collaborate closely to achieve our shared goals.One of the key strengths of the Dotsquares team was their clear and consistent communication throughout the project. Our Project Manager, Udit, was highly responsive and kept us informed of progress at all times.

We were able to hold regular status meetings and receive regular updates on project milestones and deliverables, which helped us to stay on track.In addition, the Dotsquares team was highly proactive in identifying and addressing any issues that arose during the project. They were able to quickly troubleshoot and resolve any technical issues, and were always available to provide guidance and support when needed. This helped to keep the project on schedule and ensure that we were able to meet our key objectives.

Overall, we were very impressed with the workflow between our team and the Dotsquares team, and would highly recommend them to others in need of Salesforce implementation services. Their ability to work closely and collaboratively with our team was a key factor in the project's success.

What did you find most impressive or unique about this company?

There were several things that we found impressive and unique about Dotsquares during our engagement with them.First and foremost, we were extremely impressed with the expertise and technical capabilities of their team.

From the project manager to the developers, everyone on the Dotsquares team demonstrated a deep understanding of Salesforce and the ability to deliver high-quality work that met our business requirements exactly. They were able to quickly grasp the complexities of our business and develop a solution that was tailored to our specific needs, which we found to be extremely valuable.

In addition, we were very impressed with the level of communication and collaboration that we experienced throughout the project. The Dotsquares team was highly responsive, proactive, and committed to keeping us informed of progress at all times. We were able to work closely with the team to troubleshoot any issues that arose, and were able to receive regular updates on project milestones and deliverables. This helped us to stay on track and manage our own internal resources effectively.

Finally, we were particularly impressed with the level of professionalism and dedication that the Dotsquares team demonstrated throughout the engagement. They were committed to delivering the best possible outcome for our business, and were willing to go above and beyond to ensure that we were completely satisfied with the solution. This level of dedication and customer service was truly unique and set Dotsquares apart from other vendors that we have worked with in the past.

Overall, we would highly recommend Dotsquares to others in need of Salesforce implementation services. Their expertise, communication, and commitment to delivering high-quality work make them a valuable partner for any organization.

Are there any areas for improvement or something they could have done differently?

Overall the experience was effective, outcomes achieved, and communication was good.Working in different timezones was not a problem.There isn't much I would change and value for money, the service met my expectations. The team were understanding of my shortfalls and worked at getting me up-skilled and addressed all of my requests in a timely manor.

BACKGROUND

Please describe your company and your position there.

AboutThe.net is an educational and informational website with a dedicated range of fields and authors selected based on achievements and certifications as shown on Linkedin, Salesforce, Credly and similar acknowledgment platforms.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares, and what were your goals?

The website's build has been completely entrusted to Dotsquares, including post-build maintenance. They have taken the concept, details, requirements and functionalities and translated them into html, css, and java from "hello world" to integrating and customizing payment systems.

SOLUTION

How did you select this vendor and what were the deciding factors?

We've found Dotsquares based on reviews on trustpilot and clutch, but the deciding factor was their willingness to approach the project, read through and give an honest, accurate and free cost estimate. The invoices have been almost identical with the estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work: customized functionalities on Wordpress CMS with WooCommerce, Astra and Elementor, delivering dedicated reader author seamless flow.

How many people from the vendor's team worked with you, and what were their positions?

Of the 900+ employees of Dotsquares I’ve had the privilege to work with Bhawani Singh Panwar-team leader, Ahan Kumar, Basant Kumar, Tarun Arora, Vaibhav Ray

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

There are a few web developers who truly dedicate all their time, knowledge and efforts to a project. Of them, some take onboard the customer’s idea and see the world through his glasses but Dotsquares will not just stop at that: if there is a way to create a functionality, they will find it; if there isn’t, they will make it.

They identify themselves with your project-for them, it becomes as personal as it is for the customer, not only for professional pride but because they see and feel what the dream and the concept behind the build is.

I’ve expected a certain level of commitment from Dotsquares, but I never dreamed of such attention to detail and value-added communication. For these reasons, we entrusted the whole server and website maintenance to their team. We have one more project coming up soon, and absolutely nothing will make us work with anyone other than Dotsquares.

Describe their project management style, including communication tools and timeliness.

Flawless project management, including communication at all times despite the timezone and impeccably delivered timeliness

What did you find most impressive or unique about this company?

Dedication, commitment and attention to details; they even reminded me that a certain aspect won't work because I've initially asked for it to not work.

Are there any areas for improvement or something they could have done differently?

Nothing, don't change a system that works and delivers, you have achieved perfect balance.

BACKGROUND

Please describe your company and your position there.

We are an Irish / EU Pharmacy with a strong online presence and as Managing Director, it is my job to maintain and increase our profile

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares, and what were your goals?

WE needed to upgrade the platform the website was running on and to integrate some specialized shipping software that automates the export paperwork needed for sales both inside and outside the EU

SOLUTION

How did you select this vendor and what were the deciding factors?

We have worked with Dotsquares for a number of years and have always found their work to be of the highest quality at an affordable price

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Magento platform needed to be upgraded to minimise the threat of the websites being compromised and in addition to integrate shipping software that would allow us to automate export paperwork

How many people from the vendor's team worked with you, and what were their positions?

I had contact with the project manager Toshil Tanwar throughout the upgrade who kept me posted on progress

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The upgrade of the platform was completed and installed that minimised any downtime on the websites and the shipping automation software was installed and works really well, reducing the time taken to process orders

Describe their project management style, including communication tools and timeliness.

Toshil would always respond quickly to any of my queries

What did you find most impressive or unique about this company?

Using Dotsquares gives access to really high quality developers

Are there any areas for improvement or something they could have done differently?

No, I was very happy with the service

BACKGROUND

Please describe your company and your position there.

I am head of product the a cloud based solution that is the new Customer engagement Technology for Contact Centers and smb's

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares?

We have an existing system which was in the introductory product lifecycle. From customer feedback we knew we had ti revamp this into enterprise level, and in order for our growth of product we decided for the elastic develop/design model but could only be achieved by trusted and efficient providers.

SOLUTION

How did you select Dotsquares?

I did research online and reached out to over 20 outsourcers and interviewed each one , following the shortlist of these we run due diligence through security department. Having passed vigorous assessments we decided upon Dotsquares.

Describe the project in detail and walk through the stages of the project.

To creat a whole ui library for the core development team to use and myself to rapid prototype feature sets.

How many resources from the Dotsquares team worked with you, and what were their positions?

We had a pm and designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This company is outstanding and genuinely feel are now part of our team. The designs constantly on point and delivery always on time. The coordination and planning to assist us in busy times also cannot be faulted. Our dedicated Project manager Soubhik has been amazing and super helpful with Utsava never failing to impress us with his creative work.

I would 100% recommend this group to add to an outsource model. Great work and here is to a long working relationship.

How effective was the workflow between your team and theirs?

Super efficient and in sync with one another , I find we treat others how we want to be treated , we are a reactive team and so is DotSquares so it was / is a perfect match.

What did you find most impressive or unique about this company?

I would pass over ideas and within hours work would be returned and always exceeded my expectations.

Are there any areas for improvement or something they could have done differently?

No to be honest, there can be teething problems when first start but the communication was always there so it really did just work.

BACKGROUND

Please describe your company and your position there.

ARNAIS Associates is a leading provider of service related to intellectual property. Since its inception we are committed to provide simplicity and efficiency to the complex subject matter of intellectual property. I am the Managing Associate and Partner of ARNAIS ASSOCIATES

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares, and what were your goals?

As world is moving towards digitalization, we were in need of our own website for providing knowledge to our customer regarding Intellectual Property and the services provided by us. Main goal is the reach foreign clients through our website.

SOLUTION

How did you select Dotsquares and what were the deciding factors?

My junior did a search on google for web development. He came up with results after having conversation with them. The four companies were shortlisted based on work, professionalism, cost and reviews. we selected one them based on all four as cost-effective website development, who can suggest other tecnical features was required.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

PHP WordPress website development. Website should fit for all devices like laptop, mobile browser, Macbook, tablet. Maintaining website based on our requirement. Provide various mode of contact to the customer visiting our website.

How many people from the Dotsquares team worked with you, and what were their positions?

Akash & Udit were main point of contact during the project life cycle. From Business development team. They also hold technical knowledge regarding the web development and other aspect which was not found in other company.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are seeing gradual increase in no. of visitors. The website is helping us to reach worldwide audience and organic leads. The website clearly defines our services and what we offer.

Describe their project management style, including communication tools and timeliness.

We had only few members from there team who were in direct contact with us. I was fortunate to get a team that believes in giving their best to their projects. Project has three bench mark and delivery. At each stage everything was clearly handed over to us. Timely updates were provided by them.

What did you find most impressive or unique about this company?

Dotsquares' team was highly professional and skilled. They came up with very innovative solutions for our need. I was fortunate to get a team that believes in giving their best to their projects. Highly recommend team Inventive Dotsquares Thanks Akash & Udit for their help. There Business development team also hold technical knowledge.

Are there any areas for improvement or something they could have done differently?

It was all good.

BACKGROUND

Introduce your business and what you do there.

Vine Creatives is a digital design and branding agency based in London. I’m the head of creative.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dotsquares?

We focus on design, branding, and general visual communications, and we tend to outsource all our technical requirements, whether it’s web or app builds.

We’d been working with another technical partner, and they weren’t too bad, but they’d become quite complacent over the years. Especially as we started to win larger projects, we found that the provider wasn’t performing as we’d have wanted. They seemed to be really stuck in their ways, so I felt it was the right time to look for someone else. That’s where Dotsquares came into it.

SOLUTION

What was the scope of their involvement?

We started working with Dotsquares only a month-or-so ago, but we’re already on our third project. I’ve been able to give them one project after the next.

The first two projects were responsive website designs. Dotsquares did the WordPress development for those. They implemented CMS's, where we or the client can edit the content.

All the projects we’ve given them so far were done from scratch. We’ll create the UI/UX design of the site and hand it over to Dotsquares for development.

What is the team composition?

We have a five-person team at Dotsquares. I do know that they’re quite big, with several hundred people in their company.

I have a main point of contact, whom I talk to about requirements, costs, and timings. I’m also in contact with a developer.

How much have you invested with them?

We’re coming close to $3,000.

What is the status of this engagement?

We started working with Dotsquares 4–5 weeks ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Dotsquares is cost-effective, and the quality of their work is very good. We’re on our third project with them now, and I don’t have much to complain about.

The client feedback on the first two projects has been completely positive. Dotsquares builds our designs to a very high standard.

How did Dotsquares perform from a project management standpoint?

Even though there’s a 5-6-hour time difference between India and London, they make themselves available to us. Dotsquares’ team is on Skype during the morning, and I can also jump on a video call with them if I need to talk about any requirements or how the project is going.

Unless we understand coding, we can’t really know what’s going on. With some of the other companies we’ve worked with, we’d give them a brief, they’d disappear for weeks, and we wouldn’t know what was going on until the end. Dotsquares gives me daily updates, which is really useful.

I was a bit concerned about communication at first, just because of the language and time differences, but it hasn’t been bad at all. If I need something answered, there’s generally someone there to talk to me. I can give them feedback, and no one gets upset about it. When I do give them feedback, they find a solution and get back to me. I rely constantly on their technical knowledge.  

With previous development companies, I found that we’d have to tell them exactly what to do, but Dotsquares is creative in offering us solutions.

What did you find most impressive about them?

In my experience, communication is one of the key things. Dotsquares is always available to chat or go on video calls, and that sort of feedback is important when using an offshore company.

Cost-wise, they’ve been quite effective. We can make a decent profit using Dotsquares as a partner.

They come up with solutions by themselves, so it’s not just a matter of telling them to do A, B, and C. That’s the kind of thing I’d expect from a tech company, but I’ve worked with large agencies that charge an arm and a leg, and I wouldn’t get that sort of feedback. Dotsquares is cost-effective as well as proactive.

Are there any areas they could improve?

It’s hard to say because we’ve only been working with them for 4–5 weeks. So far, I haven’t had any issues, and I plan to continue working with them.

Do you have any advice for future clients of theirs?

I recommend having a conversation about Dotsquares’ processes and way of working. They have a time-spent model rather than a project one. Cost-wise, if a project is going to take five days, they’ll charge for five days.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of a driving education platform for the major ride-sharing companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dotsquares?

I worked as a driver for eight years and noticed that many of my peers lacked customer service, navigation, and safety skills. I hired Dotsquares to build a platform that would make drivers more productive, efficient, and profitable service providers.

SOLUTION

What was the scope of their involvement?

Dotsquares built a platform for web, Android, and iOS. The solution enables users to register, buy courses, and take quizzes. The multimedia courses are accessible via PDFs, video, and audio files.

What is the team composition?

I’ve worked with a manager in Dotsquares’ British office and a project manager in India.

How did you come to work with Dotsquares?

I found them through a Google and Clutch search for affordable development partners. I then reached out to about four companies via email. Dotsquares was the most responsive agency.

What is the status of this engagement?

We started working together in summer 2018 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project is nearly complete. Dotsquares has efficiently incorporated my numerous ideas. The requirements and options I requested are present, and the team is now ensuring the features’ performance.

How did Dotsquares perform from a project management standpoint?

The Britain- and Indian-based teams work well together and have executed every requirement I’ve sent. We use Dotsquares’ internal project management tool and inbox to review progress and resolve errors. The tool makes remote coordination simple. They’re responsive via email as well.

What did you find most impressive about them?

The team provides excellent customer service with quick response times. Dotsquares coordinates between offices in the U.K. and India to solve problems quickly.

Are there any areas they could improve?

Nothing has stood out yet.

Do you have any advice for future clients of theirs?

Their prices are affordable for new businesses.

BACKGROUND

Please describe your company and your position there.

I’m the information computing technology (ICT) manager for Kuga Electrical. We provide energy efficiency solutions to residential and commercial premises. Our offerings include solar power, LED lighting changeovers, solar battery storage, power factor correction, energy audits, and other electrical and security works. I’m responsible for maximizing the efficiency of our internal and external technology-based solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares?

Kuga Electrical had several key and time-sensitive tasks that took longer than expected to build. These delays created a backlog of unprocessed work. As well, we had several companies whose online presence was disjointed and inconsistent with our branding and product offering.

What were your goals for this project?

Our overall goal was to decrease processing time and increase sales. We wanted the automated tasks to increase productivity and provide a unique offering to customers through online tools and calculators. In addition, we wanted to increase interactivity between our client base and sales teams through consistently branded websites, contact forms, and an uplift in SEO metrics.

SOLUTION

How did you select this vendor?

We researched development companies and read Dotsquares’ online reviews. We then made the team our preferred partner.

Can you go into detail about the services they provided and the scope of the project?

Dotsquares provides a PHP developer and a web developer to augment our team. These resources work to revamp our online footprint and technical offerings. Specifically, they’ve focused on branding and functionality across mobile devices and desktop browsers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The team has built web tools that expedite lengthy manual tasks into short processes. This uplift in internal processing has cleared the backlog and allowed us to plan further expansion into other energy efficient markets. The digital overhaul has seen increased traffic and total interactions with customers, as well as a significant uplift in sales.

How was project management arranged and how effective was it?

Dotsquares is a productive partner. They work even when we cannot provide immediate feedback. The team is responsive via email, Skype, and their custom internal communication tools.

What did you find most impressive about this company?

They’ve achieved exceptional results by listening to our feedback and providing quality developers.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of MyCadena Solutions, an IT development firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dotsquares?

We needed an offshore development partner to help with some of our projects.

SOLUTION

What was the scope of their involvement?

Dotsquares built two different web apps: a frontend website and an online social community. They did the frontend in PHP and used an open source stack. Their team took the projects from design all the way to implementation, including testing. We’re currently in the final phases for each app and have plans for other projects Dotsquares can work on.

What is the team composition?

Our main point of contact is the project lead, and they also provide a designer and developer. They add extra team members, as needed.

How did you come to work with Dotsquares?

Local developers were too expensive, so we wanted an offshore partner who had experience with Joomla, since that’s what our technology is based in. Dotsquares had a straightforward process, and we wanted a long-term partner, so we hired them.

How much have you invested with them?

We’ve spent around $40,000.

What is the status of this engagement?

We’ve been partners since 2016, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our clients seem extremely pleased with their products. The frontend app is about to roll out, and the client said the development and layout look great. The social community app is in testing, but the client liked the way it looked.

How did Dotsquares perform from a project management standpoint?

They remain engaged with our projects and have clear communication. They test their work at the end of every phase and respond quickly to any necessary changes. We communicate weekly, and they consistently meet deadlines. They’ve been extremely flexible with changes we’ve made to the project scope, which we appreciate.

What did you find most impressive about them?

They provide great support and are more than willing to adjust their resources to best match our needs. They’re respectful and professional, building a positive and productive working relationship. I haven’t had a single conflict with any of them.

Are there any areas they could improve?

They could provide better documentation at the end of each phase, which is something they’re working on. They could also restructure their resources to create less bottleneck and streamline the workflow.

Do you have any advice for future clients of theirs?

Be as clear as possible with your requirements and expectations. The clearer you are, the better their work will be.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Maintabase, an online asset management tool for businesses with mechanical assets such as machines. Users can create assets and log maintenance, knowledge, and history in the asset profiles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dotsquares?

We needed a more cost-effective solution to better manage our software development. We had a prior partner who was expensive and didn’t communicate well.

SOLUTION

What was the scope of their involvement?

Dotsquares mainly upgrades and maintains our platform, fixing any glitches or problems that pop up. We also have development weeks where we’ll hire them to add new features or functionalities to our system. We provide the wireframes and work closely with Dotsquares. They recently integrated an API that allows communication between physical devices and the software. Dotsquares has also helped a bit with marketing, Google Ads, and SEO.

What is the team composition?

We mainly interact with the project manager and a consistent developer. They also provide a server team that’s specialized in AWS, a software designer, a graphic designer, and a financial person.

How much have you invested with them?

We’ve spent about $8,000 AUD (approximately $5,700 USD).

What is the status of this engagement?

We’ve been working together since May 2017 and plan to be partners for a long time.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our marketing is better, and problems get solved much quicker.

How did Dotsquares perform from a project management standpoint?

Dotsquares is extremely responsive and communicative. They send us an email when they start and finish a project, telling us what they’re working on and how our money is being spent. We do most of our communication over Trello.

What did you find most impressive about them?

Their communication and ability to act quickly are outstanding. They rapidly respond to problems, starting a fix within the day it’s reported. They’re a great company that proactively follows up to make sure we’re all on track.

Are there any areas they could improve?

We currently have to provide them with detailed instructions for each project, but we anticipate that will change once we’ve worked together for longer.

Do you have any advice for future clients of theirs?

Have good communication with clear and concise instructions. Provide wireframes, pictures, screenshots, and any other items that will help them complete their task. Spend time building a positive working relationship.