Digital Nomads HQ

BACKGROUND

Please describe your company and your position there.

I am a director and founder of a new Non- for- profit charity: dyingtounderstand.com. We provide death education for people with terminal illness.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

I required a rebuild and rethink of my digital marketing strategy and website design. It needed a fresh set of eyes to make it modern, engaging relevant and set the right tone for complex issues relating to death and dying.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have been working on this project for years and Digital nomads is my 5th attempt at getting the work done. Based on recommendations, I went with digital Nomads and I have not been sorry.

They understood my concept, they listened to what I wanted and built the website around my needs. This was a critical factor: maintaining my voice and product and they allowed me to do this. They enhanced my product and did not try and push me with their concepts about my product.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Complete complex website redesign, including review of copy for SEO.

• Step1: to understand my product and what I was trying to achieve
• Step 2 was to present me with a draft design concept.
• Step 3 was to tweak and readjust the design concept.
• Step 4 was to build the website, I provided copy and they provided the rest.
• Step 5. Review the final product and testing the website .
• Step 6 Going live and they maintain the website with SEO/hosting and digital marketing.

I was relatively time-poor so the project was held up on many occasions by me. They were super flexible and worked around my limitations. They were able to break down the design into manageable steps.

How many people from the vendor's team worked with you, and what were their positions?

Ben: Head Of Strategy Hayden: Head of Web Development Mitchell: Web Development Jodi: Company Director

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The Website has only recently gone live and deliverables are due monthly with regard to SEO , Google analytics , Review of marketing strategy and to determine if there is a need to tweak the design.

Describe their project management style, including communication tools and timeliness.

They are very flexible and were about to work with me. Options were face to face meetings , Zoom or email correspondence. They were very responsive to my emails and enquires and provided good feedback.

What did you find most impressive or unique about this company?

They actually listened and helped me achieve what I wanted for this project. My previous experience has been that web developers build what they want and the client has to fit in. Not these guys , they were about me achieving my goals successfully. They provided the space to make this happen. They are not defensive and they accept negative feedback ( eg I don't like the way it looks) and are happy to make changes or explain why the proposed changes are not great.

Are there any areas for improvement or something they could have done differently?

The expectation is that things will change and nothing will be perfect. This has allowed us to work towards a goal of always being better rather than being the best. This has allowed us freedom to view obstacles as points of improvement. I am very happy with this organic approach to my website.

BACKGROUND

Please describe your company and your position there.

I'm the Managing Director of an IT Reseller in Australia. We supply IT hardware and software products to business and government organisations. We also have an e-commerce store serving a wide range of customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

We needed support in the development of our e-commerce store. They assisted us in the completion of a site upgrade and helped to resolve a number of problems with the site.

SOLUTION

How did you select this vendor and what were the deciding factors?

I know the local IT industry quite well and Digital Nomads HQ have a good reputation in the industry. I chose them as they are local and have the expertise that I required.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After an initial meeting to discuss our requirements, I was confident that their team had the skills to complete the project. I was very impressed with their knowledge and experience. I required an upgrade of our WooCommerce store and setup of a new backup system for the site.

We use a large number of third party plugins and we needed to troubleshoot and resolve a number of conflicts with these plugins. We also carried out a strategic review of the site's design to improve it's SEO.

How many people from the vendor's team worked with you, and what were their positions?

We received support from two members of their web development team and their head of strategy.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They were able to complete the work and resolve all the performance issues in a timely manner.

Describe their project management style, including communication tools and timeliness.

After an initial consultation, I felt confident they had a full understanding of the requirements of the project. They were professional and suggested some very useful solutions which saved us time and money. I was very impressed with the speed of their responses to our e-mails.

What did you find most impressive or unique about this company?

They have a lot of experience and provide excellent customer service. They care about their customers and the outcome of the project.

Are there any areas for improvement or something they could have done differently?

Everything went so smoothly, from initial consultation to project completion, that I can't suggest any improvement. I am very pleased with their work and intend to use them again very soon on another project. It took a short time to schedule the first meeting, I suspect they are very busy and in demand. However, once we had engaged with them the project progressed well.

BACKGROUND

Please describe your company and your position there.

I am the director and principal occupational therapist. We do adult physical rehabilitation including hand therapy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

Our website was very outdated, we required it to be modernized. Most of my referrals are from Doctors, but I have noticed an increasing number of people searching for ‘the best’ OT in the business, or wanting to check out the credentials of the practice they had been referred to. I wanted my website to stand out and look professional, to reflect the service we promise to deliver.

SOLUTION

How did you select this vendor and what were the deciding factors?

I know the keener personally, and have been watching her business develop at an exponential rate - that can only mean they are providing a high quality, excellent service. I have also read their client reviews, which were excellent.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a zoom meeting for the company to understand the ‘look and feel of the business. They were incredible at understanding the goals and needs of the business. They did a framework, and I provided some written information. Hardly any changes were needed, it was fantastic! They have continued to add info as I have provided.

How many people from the vendor's team worked with you, and what were their positions?

I had a content strategist, web developer, SEO account manager. I also had contact with the owner of the company in many occasions.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since the site has only just been launched, it will take some time to gather measurables. It has been incredibly helpful to have all our forms online for patients to fill out prior to their appointment. This also gives them a chance to see our site and credibility.

Describe their project management style, including communication tools and timeliness.

Communications were excellent, with replies within the same day. Anytime I needed a meeting, I could schedule it online at the time I was thinking about it. Project was completed efficiently.

What did you find most impressive or unique about this company?

Their ability to read business style, communication, friendliness, willingness to make changes were impressive. Nothing was a problem for them!

Are there any areas for improvement or something they could have done differently?

Not at all!! I would recommend them in a heartbeat.

BACKGROUND

Please describe your company and your position there.

I am the owner of a bookkeeping company for small to medium size business'.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

Rebranding & Implementation of growth strategy for my business. Goals to achieve additional new clients and brand awareness in my local area.

SOLUTION

How did you select this vendor and what were the deciding factors?

Local agency and friendly environment. Great team to work with!

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Complete branding and identity design and implementation, along with along with a new website.

How many resources from the vendor's team worked with you, and what were their positions?

The one thing I love about Digital Nomads HQ is the ability to talk to each department as required.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Branding was fantastic, including Logo, Email Footer & Business Cards. Website initial development is looking great.

How effective was the workflow between your team and theirs?

Very easy to communicate with and are always available for a phone call or meeting in person.

What did you find most impressive or unique about this company?

They have the resources to provide any digital marketing service that my business requires.

Are there any areas for improvement or something they could have done differently?

I have been impressed up to date and hope that this continues throughout my campaign with them.

BACKGROUND

Please describe your company and your position there.

I am the company owner and director of MBK Dance Studios. We are a comprehensive dance school on the sunshine coast providing dance classes to all ages and abilities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

We are looking to expand our reach across our location and hired their services to increase our organic rankings with SEO services. Along with Adhoc Website development work.

SOLUTION

How did you select this vendor and what were the deciding factors?

Resonated with the company feel and how they present themselves online. Fun and energetic environment and still gets the business done.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Worked on a keyword planner and opportunity to be competitive in the market. Once this had been completed a full onsite audit was completed to ensure we hadn't missed any vital issues or opportunities from the get go. We now work on a month to month SEO campaign, working on primary search terms to increase our online traffic and leads.

How many people from the vendor's team worked with you, and what were their positions?

I have an assigned SEO manager, however the agency allows the full teams insight and recommendations to assist my business.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since we started our organic traffic is 3x as of when we started. Along with multiple of our primary keywords now being not only on the first page but top 3.

Describe their project management style, including communication tools and timeliness.

Quick response, Great monthly reporting and just nice people to work with.

What did you find most impressive or unique about this company?

Knowledge of the employees is incredible. Not only with insight into just their services but great understanding of business and opportunity for growth.

Are there any areas for improvement or something they could have done differently?

None so far, everything has been pretty smooth.

BACKGROUND

Please describe your company and your position there.

Im the owner of a few Club Pilates franchises. We run group reformer pilates classes with multiple membership options.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

We were launching a new Pilates Studio and needed a full service marketing agency to assist with website creation and designing/running a digital social marketing campaign to generate leads for potential members to my studios

SOLUTION

How did you select this vendor and what were the deciding factors?

Wanted a local vendor that would treat me more than just an account. After meeting Jodi and the team it was clear they were the right agency for me.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We had a discovery phase where they got what we required. They then built out a campaign for multiple studios and integrated it with our website and management software. The focus was on FB and google paid advertising

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a webdesigner, account manager, social manager and google manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In the early days this was integral to us getting leads to turn to members. They still continue to be a large part of our lead gen costing <$30 per lead

How effective was the workflow between your team and theirs?

They are very quick to respond to requests. We have shared drives and direct message communication at all times

What did you find most impressive or unique about this company?

I've been impressed by their desire to work with us and their ability to grow as we grow.

Are there any areas for improvement or something they could have done differently?

A little more follow up in the early days on makeing adjustments to the campaigns

BACKGROUND

Please describe your company and position.

I'm a department lead at Bapcor Retail

Describe what your company does in a single sentence.

Autobarn is Australia's leading auto parts store and care spare parts retailer stocking in-car tech system, car batteries, car care products and more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Nomads HQ to accomplish?

• Social Media Strategy
• Content Ideas

SOLUTION

How did you find Digital Nomads HQ?

Online Search

Why did you select Digital Nomads HQ over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Digital Nomads HQ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digital Nomads delivered an end-to-end social media strategy with audience insights, content pillars, tactics, ideas, and a full content calendar giving the brand a clear focus and direction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased engagment accross Facebook and instagram. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team worked effieciently and effectively. Getting everything done on a timely matter. They supported anyway they could. Very helpful and easy to work with to get the job done. 

What was your primary form of communication with Digital Nomads HQ?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are willing to help in any way possible and adapt to your needs when the market changes. They are passionate and want to see results to genuiley want to help you.

Are there any areas for improvement or something Digital Nomads HQ could have done differently?

Provide more solutions on content trends, good content examples and dive deeper into our aduiences and with tailoring content strategies for each.

BACKGROUND

Please describe your company and position.

I am an executive at AR Equipment

Describe what your company does in a single sentence.

Sell excavator and skid steer attachments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Nomads HQ to accomplish?

• We hired Digital Nomads HQ for targeted SEO and drive paid conversions via Meta and Google Ads management.

SOLUTION

How did you find Digital Nomads HQ?

Other

Why did you select Digital Nomads HQ over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from Digital Nomads HQ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

--

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Work ongoing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great communication, addressed any issues or feedback promptly and are amazing to work with.

What was your primary form of communication with Digital Nomads HQ?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their real-time campaign transparency. A seamless integration of SEO and ad strategies that prioritises the company needs

Are there any areas for improvement or something Digital Nomads HQ could have done differently?

nil

BACKGROUND

Please describe your company and position.

I am the Projects Co-ordinator of TFO Software

Describe what your company does in a single sentence.

TFO Software provides fleet management software that helps businesses manage their vehicles, assets, compliance, and operations more efficiently.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Nomads HQ to accomplish?

• Rebrand
• Website Design
• Google Ads
• SEO

SOLUTION

How did you find Digital Nomads HQ?

Same Building

Why did you select Digital Nomads HQ over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Digital Nomads HQ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project covered a full rebrand and digital marketing refresh for TFO Software. The scope included a new website, brand identity and graphic design work, comprehensive brand guidelines, SEO optimisation, Google Ads campaign setup and management, and a dedicated landing page designed to support Google Ads and improve conversions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a stronger and more consistent brand presence, an improved website experience, increased visibility through SEO, and more targeted lead generation through Google Ads. The dedicated campaign landing page also gave us a clearer way to track conversions and measure the effectiveness of our advertising.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They communicated clearly throughout the project, kept everything moving, and delivered key items on time. They were responsive to feedback, flexible when our needs changed, and always quick to address questions or make adjustments. Process felt very collaborative.

What was your primary form of communication with Digital Nomads HQ?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was the people behind the work. They have a genuinely great team who were approachable, responsive, and easy to work with throughout the entire project. They took the time to really understand our business, industry, and goals, and brought our vision to life. 

Are there any areas for improvement or something Digital Nomads HQ could have done differently?

Nothing significant comes to mind. We had a positive experience with the DNHQ team from start to finish. Communication was strong, they were receptive to feedback, and any changes or challenges along the way were handled quickly and professionally.

BACKGROUND

Please describe your company and position.

I am the Sales Associate of Roof-A-Slide

Describe what your company does in a single sentence.

Sell roofing tools

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Nomads HQ to accomplish?

• help market the product and get our brand out there

SOLUTION

How did you find Digital Nomads HQ?

Online Search

Why did you select Digital Nomads HQ over others?

Other

How many teammates from Digital Nomads HQ were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

get brand awareness and make sales

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

project still underway, sales have not increased 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

some communication issues, such as long response time

What was your primary form of communication with Digital Nomads HQ?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They had great creative ideas.

Are there any areas for improvement or something Digital Nomads HQ could have done differently?

quicker response time from all teams