Digital Champ

BACKGROUND

Introduce your business and what you do there.

Our company is a startup, and I am a business development associate.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Champ?

We needed a new website design to be implemented. We had the design developed somewhere else, and we just needed to implement it. 

SOLUTION

What was the scope of their involvement?

The design was a PDF, and Digital Champ needed to create the code from scratch by looking at the PDF. I provided imagery, pictures, and the code for the color scheme. 

They didn’t have access to our internal code because of the sensitive data we’re dealing with, so he had to create that on his own. 

What is the team composition?

I only worked with Faizan (Full-Stack Website Developer & Designer).

How did you come to work with Digital Champ?

On 99designs, there was an option to let the coders know if you needed the implementation of a certain design. He contacted me by email, and then we took it to Skype. We negotiated the price and timelines on Skype.

How much have you invested with them?

We’ve invested around 600 GBP (Approximately less than $10,000 USD).

What is the status of this engagement?

We worked with them in October of 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their code was easy-to-read and scalable—we’re very happy with it. The website works well. The person who integrated their code with our database said it worked seamlessly. There were minor bits he needed to re-adjust, but that is normal in this context because they didn’t have access to our initial code or database.

How did Digital Champ perform from a project management standpoint?

He was very responsive, and he worked well under pressure. We had a very tight deadline with around three days to finish it. He was working un-human hours, and I’m not sure he even slept. 

Normally, these things take at least a week but he was able to do it in 3–4 days. He would respond within 15-20 minutes. The longest he ever took to get back to me was after 1-2 hours, but that was when I sent follow-up questions after he finished the project. 

What did you find most impressive about them?

He was willing to interrupt his workflow just to respond to me to calm me down. He manages communication very well. He welcomed feedback, and he was very calm when dealing with me when I was stressed.

Are there any areas they could improve?

In the future, he could take more time to read the client’s requirements. Sometimes he misses things just to respond quickly. I appreciated the fact that he responded to me so fast. But, I think it’s worth taking your time to get it right the first time. 

Given the nature of his job and the tight deadline, I understand why he wanted to respond so quickly. In the future, he could take this into consideration for longer-term clients who aren’t on such tight deadlines.

Do you have any advice for potential customers?

Give as much information as you can to Digital Champ. Everything should be bullet-pointed, and it should be very clear. Also, give as much information as possible about the deployment of the project (e.g. if you will be working with your own database or other coders to implement the project). It will ensure a good relationship between the coder and the project.

BACKGROUND

Please describe your company and position.

I am the CEO of The Conscious Hook

Describe what your company does in a single sentence.

Marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Champ to accomplish?

• Website Development

SOLUTION

How did you find Digital Champ?

Online Search

Why did you select Digital Champ over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Digital Champ were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a website under the brand guidelines 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I wanted to create a good looking website as first point of contact and i was delivered exactly that 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Digital Champ was very responsive

What was your primary form of communication with Digital Champ?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Timely response, knowhow of the ecosystem, creative 

Are there any areas for improvement or something Digital Champ could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the owner of company that provides 3D laser scanning services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Champ, and what were your goals?

We needed a website to showcase our services and portfolio.

SOLUTION

How did you select this vendor and what were the deciding factors?

He sent a very nice proposal for a decent price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It was a 1 page website with a customer login to host our deliverables.

How many people from the vendor's team worked with you, and what were their positions?

only 1 lead developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Service was terrible. very long response times and the website is very buggy. Also, I had to pay extra for speed optimization, but even then, the site was still not perfect.

Describe their project management style, including communication tools and timeliness.

We communicated via email only.

What did you find most impressive or unique about this company?

Was not impressed with anything.

Are there any areas for improvement or something they could have done differently?

Fix the attitude and quality of workmanship

BACKGROUND

Please describe your company and your position there.

I am in charge of public relations for virtual offices in Japan and companies that support marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Champ?

Website coding

SOLUTION

How did you select this vendor and what were the deciding factors?

Looking at this person's portfolio, I thought he was the one who could do accurate coding, so I asked him.

Describe the project in detail and walk through the stages of the project.

Using Skype chat, I passed the pre-created design and data to the other party. The first draft was completed in 6 days, After that, after multiple corrections, all the tasks were completed.

How many resources from the vendor's team worked with you, and what were their positions?

only him

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

He responded quickly and created a satisfying website.

How effective was the workflow between your team and theirs?

very effective.

What did you find most impressive or unique about this company?

They could code not only in English but also in Japanese.

Are there any areas for improvement or something they could have done differently?

Nothing

BACKGROUND

Please describe your company and your position there.

I am the CEO of Creative Xchange

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Champ, and what were your goals?

We hired Digital Champ for a web development project to create a responsive website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for someone with good records.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Responsive HTML website with dynamic elements and css

How many people from the vendor's team worked with you, and what were their positions?

Two

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Team delivered on time and was very quick at doing updates. We got the website delivered on time and budget.

Describe their project management style, including communication tools and timeliness.

Communication was flawless and used tools like google sheets, google drive, google sheets.

What did you find most impressive or unique about this company?

They are very professional and do deliver what they said on time.

Are there any areas for improvement or something they could have done differently?

I don't think we have anything to say, they are perfect.

BACKGROUND

Please describe your company and your position there.

I am the founder and manager of our business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Champ, and what were your goals?

I hired them to complete frontend work for a new website.

SOLUTION

How did you select this vendor and what were the deciding factors?

I met them through LinkedIn. They were knowledgeable and quick to respond.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They are able to asynchronously work with company on requirements and scope. Afterwards, they have a very straightforward approach through completion.

How many people from the vendor's team worked with you, and what were their positions?

I coordinated with one person and it was the owner.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We loved the work and plan to use it to increase our market footprint.

Describe their project management style, including communication tools and timeliness.

We communicated asynchronously via email / LinkedIn, very timely and efficient.

What did you find most impressive or unique about this company?

They have impressive communication, efficiency, and quality of work.

Are there any areas for improvement or something they could have done differently?

No, I think it was great as is.

BACKGROUND

Please describe your company and your position there.

Creative Director for a Counseling and Play Therapy office

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Champ?

Brand New Website Development and Launch Support

What were your goals for this project?

Code and Stylize our new website, create additional pages

SOLUTION

How did you select this vendor?

They were recommended through 99Designs.

Describe the project and the services they provided in detail.

Coding and development of our new website and additional pages. Provided additional support with launching and hosting.

What was the team composition?

We have worked solely with our project manager and he has been a fantastic support and extremely helpful.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Not only has this been an affordable venture for our company, but the work has been superb, completely timely and support is always there when/if we need it.

How was project management arranged and how effective was it?

Our project manager has been our sole contact and we have communicated through email and Skype. Very smooth and seamless communication.

What did you find most impressive about this company?

Quick turnaround, eager and willingness to help with extra requests and further work outside the scope of the original job.

Are there any areas for improvement?

There is very little that could be improved. Our project manager has even been extremely helpful and available despite being in different time zones.