Develtio

BACKGROUND

Please describe your company and your position there.

Carrefour is one of the word leaders in the retail industry with more than 12 000 stores and eshops in more than 30 countries and employing more than 360 000 people.

We are a multilocal, multiformat, and omnichannel retail group, which distinguishes itself by its quality and commitment for sustainable commerce. My position in the company is Digital Activation Manager in the Department of Sell.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Develtio?

We hired them to create a chatbot for marketing campaign for one of our brands.

What were your goals for this project?

To automate participation in the lottery by using chatbot on Messenger. Our goal was to create a easy to use channel for the participants.

SOLUTION

How did you select this vendor?

We were looking for a vendor experienced in both custom software development and marketing

Describe the project and the services they provided in detail.

The project was to create Facebook Messenger chatbot for a lottery. Chatbot allowed to take part in the contest by providing a photo of the receipt with the product name on it. Using OCR (optical character recognition) chatbot was verifying if the provided receipt is correct.

What was the team composition?

Team included project manager and three developers. Directly I worked with their project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our clients were able to take part in the lottery directly on Facebook Messenger, which creating closer experience of connection with our brand.

How was project management arranged and how effective was it?

I was in touch with the project manager. Response time was really quick and I’m glad about this cooperation.

What did you find most impressive about this company?

Their flexibility in providing custom solutions for the campaign was great.

Are there any areas for improvement?

There is nothing to improved

BACKGROUND

Please describe your company and your position there.

Ubi Leones is a creative company specializing in film production and legal assistance to the whole film industry. We manage all production stages – from concept and images preparation through production to post-production and delivery of a final ‘product’.

Currently we are focusing on documentaries and tv series. I’m the founder and CEO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Develtio?

To create our website and present portfolio and our services in most creative way.

What were your goals for this project?

Main goal of the project was to provide us with online presence that will be distinguishable. I wanted the website to convey our values and creativity that goes into projects that we create for our clients.

SOLUTION

How did you select this vendor?

Recommendation.

Describe the project and the services they provided in detail.

The most important part of the project were:


• usefulness 

• lucidity

• visual attractiveness

What was the team composition?

Project manager, graphic designer (I worked a lot with him), developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our website won the award for great design on See & Say Festival which was a nice surprise. It helped us to present our portfolio and generate good image of company online and in the Warsaw market.

How was project management arranged and how effective was it?

Project management was done by PM that was assigned to me by the company. Most of things that needed to be talked about we did on phone and e-mail. Also I wanted the design to be great so I did consultation with their graphic desiger.

What did you find most impressive about this company?

They have great designs and client service.

Are there any areas for improvement?

no

BACKGROUND

Please describe your company and your position there.

I'm Marketing Project Manager at Altaterra Polska. Part of VKR group with 75 Y heritage. A company producing roof windows and accessories. Our mission is to deliver affordable daylight solutions and flexible customer support. Created for professionals, the Dakea range offers quality roof windows, blinds, and accessories that are designed to work in every possible situation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Develtio?

We wanted to create application for the roofers/installers. Scalable solution available in selected countries. Professionals, roofers and installers working most of the week, sometimes during the weekends, when the season is high.

They are self-employed or run their own businesses with competence being their core differentiation (they are eager to learn new things and they like tech details). This group does not have much time to consume media, they are mostly using their mobile phones to handle their business, participate in conversations on FB (mostly in close groups regarding their branch). In high season they spend most of the time out of the office, thus mobility is key part for them.

What were your goals for this project?

In order for Dakea brand to continue to grow, we needed to have a consistent branded approach to our TA through multiple touch points. Such approach enables Dakea to gain a greater share of wallet, while supporting both, existing and new customers. In fact, the platform’s value to users will become greater, as the number of users continues to grow. Application should enable sustainable growth of Dakea brand.

The application itself should be unique tool vs. any other programs/platforms/tools available on the market. Gathering all useful modules/functionalities in one place in order to keep complexity of the application and have unique value proposition for the target group.

SOLUTION

How did you select this vendor?

Base on the market research and the portfolio we have chosen 4 agencies to the pitch. Mandatory for taking part in the pitch was provide solution that will include all described in the brief functionalities with clear description of the mechanism, actions and items included and interaction between modules.

Of course suggested solution had to meet the budget criteria and be cost effective in terms of the maintaining and further development. We have decided to chose Develtio from among of the other agencies base on the matched needs from the brief to the provided offer, but also on the fact that we had already started with this company one project - webpage for Dakea brand. It was easier for the agency to deeper understand our business goals, communication with the Target Group and overall touch and feel of the brand.

Describe the project in detail.

Once we have selected Develtio as our partner for this project we have organized workshops to define customer journey path and match the needs from all of markets in terms of the functionalities. As next steps agency worked on the functional UX mock-ups. We have decided also to contract Develtio also for the scope of the creative work - name of the application, logo, brand book and POSM.

As the agency was simultaneously working on the web page for Dakea brand they were also presenting us solutions that could be crossed between app and page. Before application was released to a UK market we have performed with agency and our Sales Team tests. Launch in UK was followed by further work on the CEE versions. Currently the application is available in WE and CEE and we are still working with Develtio on the further development of this tool.

What was the team composition?

The team consisted of a IT Project Manager with whom we had direct contact, a team of UI designers, React Native Developers, PHP Developers and DevOps Engineer. The first stage, there was a workshop with a Digital Consultant and a Project Manager to create product vision.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The application is in initial stage of implementation on all markets, thus revision of the established KPIs is not possible yet. From the perspective of our Sales Team as for the most roofers the application is easy to use, they can easily register the roof windows in the loyalty program that is one of the functionality in application.

As also extend the guarantee to 20 years for the end user directly from the application (this is a part of the another project that we have decided to conduct with agency). We are in second phase of the app development and the progress of the work meets our needs and CPS.

How effective was the workflow between your team and theirs?

The Project Manager assigned for the Dakea brand keeps the communication between us and the rest of agency which is very convenient as she holds all of the information that are shared from the different member of our marketing team.

Management of the project is effective - we have status calls once a week + ongoing daily communication on the Slack. Agency is reacting on the any technical challenges (base on the SLA). Develtio support us also on the creative side with preparation of the social media communication and POS materials. From my point collaboration is effective.

What did you find most impressive about this company?

The success criteria:

• understanding of the brand needs
• in terms of the business & communication objectives
• technical knowledge that let the agency to bring the solutions that are matching needs
• quick reactions
• visible engaging to the project as well as independence in action
• They have a positive attitude and proactive behavior

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

Dakea is a part of the portfolio of ALTATERRA Kft, which has been set up to manufacture roof windows and associated accessories to the highest quality, with a unique service support system, designed to bring more profit and less risk to professionals and homeowners. My position is Dakea Marketing Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Develtio?

The first project we did with Develtio was a new version of Dakea website, which was later translated into 9 different languages. The main functionality is the window configurator - the web application which helps find the best window solution for professionals and homeowners. You can also configure associated accessoires.

Later on we created a new version of ecommerce store based on Woocommerce. The store offers comfort accessories associated with Dakea roof windows, and uses PayPal payment method. It is available in two language versions.

What were your goals for this project?

The main goal of this project was to rebuild the old Dakea site and combine all satellite standalone landing pages into one representative website that will be a complex information source about Dakea’s products, production process, pricelists, and partner programs.

SOLUTION

How did you select this vendor?

The Contractor was selected from the offer bid

Describe the project and the services they provided in detail.

• Preparation of functional mockups of the new website based on project specification
• Preparation of graphical layouts of the website
• Implementation of the website, technology used: Wordpress
• Implementation of a web application - the window configurator, technology used: React, Wordpress
• Translation into 9 different languages
• SEO configuration
• SalesForce integration
• SLA maintenance
• E-commerce store on Woocommerce

What was the team composition?

The Project Manager, UI/UX Designer, Wordpress Developer, Front-end Developer, DevOps Engineer

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project help build brand integrity and user experience for target group

How was project management arranged and how effective was it?

The project had dedicated Project Manager with technical background. It helped cut communication process between The Client and a the Development Team. The Project Manager was able to propose changes and improvements on the spot.

What did you find most impressive about this company?

They have good communication and a proactive approach to proposing changes and solutions. They're self-reliant, responsible, flexible, and honest.

Are there any areas for improvement?

none

BACKGROUND

Introduce your business and what you do there.

I’m a co-owner and the CEO of Planet Rescue. We run an eco-crowdfunding platform that allows us to receive support from the community for environmental clean-up actions. We operate in roughly 140 countries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GBX Soft | Software House?

We came to them with an overall idea and legal setup for our platform, but we didn’t know how to build it on the IT side. 

SOLUTION

What was the scope of their involvement?

GBX Soft | Software House built our web platform. 

They had an initial workshop with us. It involved the whole team from our side and about five people from GBX Soft | Software House. We spent a week to define the MVP version of the product. Their team helped us identify what’s possible from an IT perspective given our business needs and budget. 

Once we decided to go through with the project, GBX Soft | Software House provided us with mockups for the whole system. Later on, they built the web application on AngularJS. They helped us implement a payment solution as well; they participated in the correspondence with our payment provider, MangoPay.

What is the team composition?

The team fluctuated between 5–10 people during the project. We had a single point of contact. 

How did you come to work with GBX Soft | Software House?

When I was running an IT company a number of years ago, I outsourced some tasks to their team and was pretty happy with the results. When we started this project, I sent them the information and asked for a price. 

We decided to work with GBX Soft | Software House based on their price and availability. We contacted multiple companies, and the pricing we received was three times what GBX Soft | Software House quoted us. The quality could’ve been a bit better, but I didn’t feel that the difference would be so massive to compensate for the pricing difference.

What is the status of this engagement?

The project started in May 2019 and took 3–4 months. The product is live, but we still have a number of functionalities to develop. We have a limited number of hours with GBX Soft | Software House—around 20 per week—to maintain the platform.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

GBX Soft | Software House was so involved with our project that they even organized clean-up actions on their own and published them on our website.

There were some bugs in the final product that they delivered, but it was a small and acceptable number to us. They fixed the bugs quickly, and the quality-price ratio was great. Considering the price and the timeline of the project, I’m very satisfied.

How did GBX Soft | Software House perform from a project management standpoint?

We used the scrum methodology, which let us make a number of adjustments during the project. We weren’t aware of details like the payment provider, tax issues, and other things in the beginning. GBX Soft | Software House helped us through those adjustments without a problem.

We had scheduled calls twice a week, but we also were in contact with our point of contact almost every day during the project using communication channels on Slack. We all used ActiveCollab so that we could see what they were doing every day. That way, I didn’t have to call GBX Soft | Software House every single day and ask what tasks they had finished and what they were working on now.

What did you find most impressive about them?

I’ve run a number of IT projects with different companies. Working with companies based in large cities tends to be much more expensive, complicated, and time-consuming. GBX Soft | Software House isn’t located in a big city so working with them was much smoother. I run 3–4 other crowdfunding businesses in Europe, and I’m thinking about changing our IT vendors to GBX Soft | Software House.

Are there any areas they could improve?

I don’t see anything from my side that would need to be improved.

Do you have any advice for future clients of theirs?

I’d definitely recommend starting with an MVP workshop. The ones provided by GBX Soft | Software House are very good quality for the results and costs we saw. We can spend $5,000–$10,000 and solve problems worth $20,000 in development costs.

BACKGROUND

Please describe your company and your position there.

Humana, a part of the DMK group, one of the biggest milk producers in Europe, is a worldwide brand, which supports children’s healthy growth and development by providing reliable products in tune with nature. Infant Milk, Infant Food and Food Supplements. 

The quality of our products is based on latest research and is scientifically proven. We cooperate closely with recognized specialists and paediatricians to offer products which meet the individual requirements of children according to their age and development.

Humana is a promise of more than 65 years of experience in scientific research on baby food to deliver what is best for the little ones from birth onwards to the age of three years. M position in the company is Marketing Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Develtio?

Develtio has been hired as a preferred vendor of both software and website development, due to which a great number of websites modifications took place.

In the beginning Develtio implemented the most necessary features for our website and made the website more useful for end user. The current cooperation includes new subpages with a lot of product content and dedicated landing pages for particular campaigns, such as consumer contests.

What were your goals for this project?

To boost quality and time-to-market of our digital activations and websites supporting campaigns run in internet.

SOLUTION

How did you select this vendor?

Develtio has been chosen, basing on the tender.

Describe the project and the services they provided in detail.

The project consisted of a few parts: Develtio adapted website design for our planned campaigns, developed new features, which made the website most useful for consumers, designed and developed the subpages for particular products, created landing pages for campaigns and contests, technological support.

What was the team composition?

Account manager, project manager, developers, graphic designer ans a copywriter.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

A website, which will be usefeul for consumers, which will increase number of page views, boost SEO results, increase number of consumers, drive awareness and accelerate sales.

How was project management arranged and how effective was it?

The whole project has been managed very effectively. Develtio team was really creative and responsive for new tasks and our needs. The team is opened to feedback and appreciates a clear brief, which makes both sides' lifes easier.

What did you find most impressive about this company?

It is remarkable how the marketing team, technology team and creation department cooperated effectively in order to satisfy the customer’s needs and how open-minded for new challenges the are.

It is really a pleasure to work with such a group of experts, who can combine great experience with outstanding engagement in order to outperform in a project.

Are there any areas for improvement?

Not, that I know of.

BACKGROUND

Please describe your company and your position there.

GROHE is a leading global brand for complete bathroom solutions and kitchen fittings and has a total of over 6,000 employees, 2,400 of which are based in Germany. GROHE has been part of the LIXIL Group Corporation since 2014. As an international brand, GROHE pursues the brand values of technology, quality, design and sustainability, seeking to offer the “Pure joy of water”. My position in the company is Digital Specialist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Develtio?

Development and implementation of chatbot for Facebook Messenger.

What were your goals for this project?

To automate responses for most common questions and problems solved by our customer service on Facebook Messenger

SOLUTION

How did you select this vendor?

We get to know this vender thanks to recommendation.

Describe the project and the services they provided in detail.

Company was tasked with creation of user experience and development of messenger chatbot. In the first phase they’ve mapped all the most important needs for this solution based on our previous experiences in customer service on messenger.

We wanted to provide answers faster and boost customer satisfaction. After providing us with video-mockups of UX for chatbot and round of corrections they developed the solution. Some of the features include: Geolocalization of our stores, product information, technical questions, price check.

What was the team composition?

We worked with account manager and project manager. All the tasks were carried on by them.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our customer service gets only the most demanding tickets from messenger to deal with. We’ve cut waiting times for response for client queries.

How was project management arranged and how effective was it?

Project management was run by account manager and project manager and it was effective process. We didn’t have to engage in technicalities.

What did you find most impressive about this company?

They produced a fast delivery and had a good understanding of not only technical needs, but also marketing and communication. They’ve got very good approach – customer centric.

Are there any areas for improvement?

We are effectively solving every issue.

BACKGROUND

Please describe your company and your position there.

Hitachi Cooling & Heating is the consumer-facing brand of Johnson Controls-Hitachi, a joint venture between Hitachi Appliances Inc. and Johnson Controls Inc. Each company has its own rich heritage dating back more than 100 years. Together we are a global brand leader in premium cooling and heating solutions. My position was Marketing Communications Expert (Poland and Ukraine)

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Develtio?

We hired this team to develop our new website for European markets (Poland, Russia, Bulgaria, Romania). Wesbite was equipped with extranet and loyalty program for our partners in these countries.

What were your goals for this project?

1. To provide better product information to customers and partners 2. To drive leads for our B2B business and to convince customers of our superiority on the market 3. To create good loyalty program for our B2B partners and make it automatic 4. To give special zone (extranet) for our partners with all the needed documents, specifications, etc.

SOLUTION

How did you select this vendor?

We did the tender.

Describe the project and the services they provided in detail.

They provided us with services: analysis of old website and our business goals; wireframes; layout design; development; testing; SLA. The site had an advanced search engine for various types of files and entries categorizing them by categories. The extranet was implemented for 3 types of users, within which everyone received information dedicated to their group.

As part of the extranet, other product cards were designed to help professionals get to the information they need, such as CAD files, warranty cards, assembly instructions, and everything was available for years and models. The loyalty system that was created for Hitachi partners was integrated with the ERP system and the loyalty program reward provider, thanks to which the loyalty program process was maintenance-free on the Hitachi side. An important point was the division into groups of partners depending on the volume of sales and marketing automation functionality implemented directly in the loyalty program reminding, for example, that the user has not logged in long and received additional points for logging in and messages informing about periodic promotional campaigns that multiplied the points scored on certain dates.

What was the team composition?

Project manager, UI/UX Designer. We didn’t have to work directly with developers which was very convenient.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This project was a big success. We managed to fulfill all the business needs and design was perfect.

How was project management arranged and how effective was it?

Project management was great. Maciej Kopczyński, who was leading this project as a PM was of great help to us and I can recommend cooperation with the hit to everyone (which I did on many occasions).

What did you find most impressive about this company?

Great design and business approach to projects. With them you know, that your business needs will be met.

Are there any areas for improvement?

None.

BACKGROUND

Please describe your company and your position there.

>> Orange Polska S.A. Orange is the market leader of polish telco market in terms of fixed-line telephony, internet and data transmission.

This #1 in Poland Telco Company is part of international Orange Group (from France). >> Mr Tomasz Skitek Senior Project Manager responsible for Digital & Performance Marketing partners/vendors' contracting and Digital OPEX budget (planning/monitoring/execution).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Develtio?

Green Parrot (Develtio) was hired for multiple digital projects concerning our websites and other digital solutions used in our digital communication&sales channel.

What were your goals for this project?

>> To speed up software delivery and front-end development without loosing high quality of code >> Portal performance key indicators optimisation (eg. page load time) >>

SOLUTION

How did you select this vendor?

It was a tender organised by Orange PL Purchase Department in cooperation with business unit (Digital).

Describe the project and the services they provided in detail.

Green Parrot is providing us with front-end development (HTML/CSS, React) services and design (UX/UI Design). Their experts (UX Designers, UI Designers, Froint-End Developers, Project Managers) are included in our Web development process and work closly with our internal teams on projects' delivery.

What was the team composition?

Team is composed of group of developers, UX/UI designers, UX reaserchers, testers and project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

e.g.: >> Orange Portal Re-design and simplifiaction, >> preparation/optimisation of many online sales processes for different OPL products and Services - for both B2B and B2C orange clients (resulting in higher conversion rates) >> leading role in PWA implementation in Orange They’re our best partner in digital solution delivery - with short/sharp deadlines and high quality standards. It’s long term cooperation.

How was project management arranged and how effective was it?

I can describe their project delivery as seamless, always meeting our needs and goals.

What did you find most impressive about this company?

Definitely - unique Team of High performance professionals, with deep insights of actual digital solutions and tools, trends, reaserches findings, with pro-business and client-oriented approach.

Are there any areas for improvement?

not detected yet :)

BACKGROUND

Please describe your company and your position there.

Senior Project Manager at a leading advertising agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GBX Soft | Software House?

An advertising campaign created for the largest ice cream producer in Poland - Koral brand. The 360 ​​° campaign included television, radio, digital, online, and one of the most important elements was the mobile application pogromcyupalu.pl

What were your goals for this project?

Client brand promotion and introduction of a new brand hero - "Chłodzimierz"

SOLUTION

How did you select this vendor?

Creating communication based on the game/mobile application

Describe the project in detail.

"Pogromcy upału.pl" is a series of promotional activities related to the game of the same title, whose main character is Chłodzimierz, the new brand hero of the brand Koral. The goal of the game is to get the highest number of points during the action, i.e. until August 31. The main prize at a rate of 20,000 is at stake. PLN and 50 other cash prizes, as well as weekly guaranteed prizes - 43 Alcatel smartphones.

The game "Heat Conquerors" can be downloaded as an application from Google Play or the App Store. You can also play it online, on the website www.pogromcyupalu.pl or at one of the events at the seaside Roadshow. A truck specially prepared for needs will visit Jastarnia, Władysławowo and Międzyzdroje, where, in addition to taking part in gameplay at specially prepared multimedia game terminals, you will be able to relax in the chillout zone and cool with free ice cream and cold drinks.

The promotional campaign includes advertising spots and broadcasts of events at RMF MAXXX, sponsor billboards at Polsat, POS materials and advertising at beach changing rooms. On the Internet, "Heat Conquerors" will be advertised on the Google Network, via Facebook Ads and social media communication. Popular YouTubers will also support the campaign.

What was the team composition?

We were assigned an overall relationship manager, a project manager, and technical people worked on the project

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app was twice in the top 5 recommended on Google Play

How effective was the workflow between your team and theirs?

They were organized enough to balance and complete multiple deliverables within an accelerated timeframe. We appreciate their flexible and proactive approach to communication.

What did you find most impressive about this company?

GBX Soft isn’t afraid to engage with their clients. They function as an extension of staff by not only completed what’s in front of them but also analyzing how they can perform better. Every member of the team is passionate about what they do. They’re one of the best agencies I’ve worked with throughout my career.

Are there any areas for improvement?

No, they exceeded our expectations in a lot of areas.