Develtio

Please describe your company and your position there.

We are one of the biggest financial institution in Poland. Our main products are cash loans and banking accounts. One of the main goal is customer service in top quality.

For what projects/services did your company hire Develtio?

We wanted to speed up and bring higher quality to customer services on our fan page and Facebook Messenger. We decided that chatbot which with time will be equipped with natural language processing is the way to go with this challenge and that was Develio’s job

What were your goals for this project?

BNP Paribas is one of the biggest banks in Europe. We receive huge amount of questions and comments on our Facebook fan page and Messenger. In order to speed up this customer service process and bring higher quality it needed to be automated. We decided that the best way to do thatwill be to create Chatbot

How did you select this vendor?

Recommendation

Describe the project and the services they provided in detail.

Develtio presented us with possible ways to go in order to automate Messenger communication process. We choose one of them. Develio analyzed what were the most common questions and problems asked in the Messenger channel. After that we did brainstorming session and analysis of most important problems to solve.

Next stage was making video mockups of conversational scenarios they prepared for us. After that was programming and implementation on our Messenger. After few months we were ready to start natural language understanding implementation and we managed to further automate customer service with solution that can talk to customers

What was the team composition?

Team composed of PM, strategist, 2 x python developer, tester, NLU developer

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve automated most of the questions asked on Messenger and manage to speed up our reaction time to customer queries from few minutes to instant. It helped us boost satisfaction and build an image of a modern institution.

How was project management arranged and how effective was it?

described how the project was run “Solution” section. It was very effective and I was happy with this cooperation

What did you find most impressive about this company?

How fast and flexible they were. What is very important they had not only good programming but also great business analysis skills and they helped us with many communication and UX challenges we had concerning this project

Are there any areas for improvement?

Nothing to complain about

Please describe your company and your position there.

We are the biggest agency in Poland with three specializations: creating digital products, creating big campaings for biggest brands and transforming businesses/consulting for the biggest companies. We are working with clients from Poland and abroad. I'm IT Project Manager at K2, who is responsbile for manage of IT projects for K2 clients.

For what projects/services did your company hire GBX Soft?

We have to create part of the online campaign for one of our biggest client - FMCG industry. First part was lead acquisition through website and second one was activation of the users through web browser based game - all was part of the campaign introducing the new product to the market. This was one of whole campaing.

What were your goals for this project?

Our goal was creating landing page for campaing for the first part and after that prepares web browser based game where users can win prizes, which was directly connected with new product and whole marketing campaign.

How did you select this vendor?

In k2 we have many suppliers that we use for our projects. This time we take offers from them, for makeing this project and internally we chose best offer, based on our metrics (price, contractor experience, knowledge of technology we are using in this project, etc.) and experience of cooperation with this subcontractor.

Describe the project and the services they provided in detail.

Project was part of big marketing campaign. Products which we create during our cooperation was landing page and web browser based game/application.

What was the team composition?

We have 5 peoples on K2 side (graphic designer, UX designer, technical leader, PM and QA). On GBX side we have PM/Account and several developers (frontend and backend developers and QA).

Can you share any information that demonstrates the impact that this project has had on your business?

We have successfully built products that were elements of the entire project and run whole campaign without any issues. Our goal was lead gathering , we have our KPI's and we made more than we assume on the beggining of the project. In summary, the whole project has been a success.

How was project management arranged and how effective was it?

We meet on workshops on the begining of the project, when we described and explaing whole project scope and goals we have. During development period, we have several calls and daily statuses via phone or e-mail, that we all know what is the project progress. We work using Slack, Redmine task tracker customized for that kind of projects.

What did you find most impressive about this company?

Engagement to the project, agility and responsibility of the project and of course such obvious things like quick and correct development, recommendations/consulting during development period, close cooperation with knowledge transfer.

Are there any areas for improvement?

As always we see areas for improvement, because we all know that perfect projects doesn't exist, but during this cooperation only issues we have was with communication - we work in two different cities, so we were facing all kinds of communication problems which are typical for remote teams. That's the thing that we need to work on during next projects which we expecting in the future.

Introduce your business and what you do there.

I’m a co-owner and the CEO of Planet Rescue. We run an eco-crowdfunding platform that allows us to receive support from the community for environmental clean-up actions. We operate in roughly 140 countries.

What challenge were you trying to address with GBX Soft | Software House?

We came to them with an overall idea and legal setup for our platform, but we didn’t know how to build it on the IT side. 

What was the scope of their involvement?

GBX Soft | Software House built our web platform. 

They had an initial workshop with us. It involved the whole team from our side and about five people from GBX Soft | Software House. We spent a week to define the MVP version of the product. Their team helped us identify what’s possible from an IT perspective given our business needs and budget. 

Once we decided to go through with the project, GBX Soft | Software House provided us with mockups for the whole system. Later on, they built the web application on AngularJS. They helped us implement a payment solution as well; they participated in the correspondence with our payment provider, MangoPay.

What is the team composition?

The team fluctuated between 5–10 people during the project. We had a single point of contact. 

How did you come to work with GBX Soft | Software House?

When I was running an IT company a number of years ago, I outsourced some tasks to their team and was pretty happy with the results. When we started this project, I sent them the information and asked for a price. 

We decided to work with GBX Soft | Software House based on their price and availability. We contacted multiple companies, and the pricing we received was three times what GBX Soft | Software House quoted us. The quality could’ve been a bit better, but I didn’t feel that the difference would be so massive to compensate for the pricing difference.

What is the status of this engagement?

The project started in May 2019 and took 3–4 months. The product is live, but we still have a number of functionalities to develop. We have a limited number of hours with GBX Soft | Software House—around 20 per week—to maintain the platform.

What evidence can you share that demonstrates the impact of the engagement?

GBX Soft | Software House was so involved with our project that they even organized clean-up actions on their own and published them on our website.

There were some bugs in the final product that they delivered, but it was a small and acceptable number to us. They fixed the bugs quickly, and the quality-price ratio was great. Considering the price and the timeline of the project, I’m very satisfied.

How did GBX Soft | Software House perform from a project management standpoint?

We used the scrum methodology, which let us make a number of adjustments during the project. We weren’t aware of details like the payment provider, tax issues, and other things in the beginning. GBX Soft | Software House helped us through those adjustments without a problem.

We had scheduled calls twice a week, but we also were in contact with our point of contact almost every day during the project using communication channels on Slack. We all used ActiveCollab so that we could see what they were doing every day. That way, I didn’t have to call GBX Soft | Software House every single day and ask what tasks they had finished and what they were working on now.

What did you find most impressive about them?

I’ve run a number of IT projects with different companies. Working with companies based in large cities tends to be much more expensive, complicated, and time-consuming. GBX Soft | Software House isn’t located in a big city so working with them was much smoother. I run 3–4 other crowdfunding businesses in Europe, and I’m thinking about changing our IT vendors to GBX Soft | Software House.

Are there any areas they could improve?

I don’t see anything from my side that would need to be improved.

Do you have any advice for future clients of theirs?

I’d definitely recommend starting with an MVP workshop. The ones provided by GBX Soft | Software House are very good quality for the results and costs we saw. We can spend $5,000–$10,000 and solve problems worth $20,000 in development costs.

Please describe your company and your position there.

Humana, a part of the DMK group, one of the biggest milk producers in Europe, is a worldwide brand, which supports children’s healthy growth and development by providing reliable products in tune with nature. Infant Milk, Infant Food and Food Supplements. 

The quality of our products is based on latest research and is scientifically proven. We cooperate closely with recognized specialists and paediatricians to offer products which meet the individual requirements of children according to their age and development.

Humana is a promise of more than 65 years of experience in scientific research on baby food to deliver what is best for the little ones from birth onwards to the age of three years. M position in the company is Marketing Manager.

For what projects/services did your company hire Develtio?

Develtio has been hired as a preferred vendor of both software and website development, due to which a great number of websites modifications took place.

In the beginning Develtio implemented the most necessary features for our website and made the website more useful for end user. The current cooperation includes new subpages with a lot of product content and dedicated landing pages for particular campaigns, such as consumer contests.

What were your goals for this project?

To boost quality and time-to-market of our digital activations and websites supporting campaigns run in internet.

How did you select this vendor?

Develtio has been chosen, basing on the tender.

Describe the project and the services they provided in detail.

The project consisted of a few parts: Develtio adapted website design for our planned campaigns, developed new features, which made the website most useful for consumers, designed and developed the subpages for particular products, created landing pages for campaigns and contests, technological support.

What was the team composition?

Account manager, project manager, developers, graphic designer ans a copywriter.

Can you share any information that demonstrates the impact that this project has had on your business?

A website, which will be usefeul for consumers, which will increase number of page views, boost SEO results, increase number of consumers, drive awareness and accelerate sales.

How was project management arranged and how effective was it?

The whole project has been managed very effectively. Develtio team was really creative and responsive for new tasks and our needs. The team is opened to feedback and appreciates a clear brief, which makes both sides' lifes easier.

What did you find most impressive about this company?

It is remarkable how the marketing team, technology team and creation department cooperated effectively in order to satisfy the customer’s needs and how open-minded for new challenges the are.

It is really a pleasure to work with such a group of experts, who can combine great experience with outstanding engagement in order to outperform in a project.

Are there any areas for improvement?

Not, that I know of.

Please describe your company and your position there.

I'm Marketing Project Manager at Altaterra Polska. Part of VKR group with 75 Y heritage. A company producing roof windows and accessories. Our mission is to deliver affordable daylight solutions and flexible customer support. Created for professionals, the Dakea range offers quality roof windows, blinds, and accessories that are designed to work in every possible situation.

For what projects/services did your company hire Develtio?

We wanted to create application for the roofers/installers. Scalable solution available in selected countries. Professionals, roofers and installers working most of the week, sometimes during the weekends, when the season is high.

They are self-employed or run their own businesses with competence being their core differentiation (they are eager to learn new things and they like tech details). This group does not have much time to consume media, they are mostly using their mobile phones to handle their business, participate in conversations on FB (mostly in close groups regarding their branch). In high season they spend most of the time out of the office, thus mobility is key part for them.

What were your goals for this project?

In order for Dakea brand to continue to grow, we needed to have a consistent branded approach to our TA through multiple touch points. Such approach enables Dakea to gain a greater share of wallet, while supporting both, existing and new customers. In fact, the platform’s value to users will become greater, as the number of users continues to grow. Application should enable sustainable growth of Dakea brand.

The application itself should be unique tool vs. any other programs/platforms/tools available on the market. Gathering all useful modules/functionalities in one place in order to keep complexity of the application and have unique value proposition for the target group.

How did you select this vendor?

Base on the market research and the portfolio we have chosen 4 agencies to the pitch. Mandatory for taking part in the pitch was provide solution that will include all described in the brief functionalities with clear description of the mechanism, actions and items included and interaction between modules.

Of course suggested solution had to meet the budget criteria and be cost effective in terms of the maintaining and further development. We have decided to chose Develtio from among of the other agencies base on the matched needs from the brief to the provided offer, but also on the fact that we had already started with this company one project - webpage for Dakea brand. It was easier for the agency to deeper understand our business goals, communication with the Target Group and overall touch and feel of the brand.

Describe the project in detail.

Once we have selected Develtio as our partner for this project we have organized workshops to define customer journey path and match the needs from all of markets in terms of the functionalities. As next steps agency worked on the functional UX mock-ups. We have decided also to contract Develtio also for the scope of the creative work - name of the application, logo, brand book and POSM.

As the agency was simultaneously working on the web page for Dakea brand they were also presenting us solutions that could be crossed between app and page. Before application was released to a UK market we have performed with agency and our Sales Team tests. Launch in UK was followed by further work on the CEE versions. Currently the application is available in WE and CEE and we are still working with Develtio on the further development of this tool.

What was the team composition?

The team consisted of a IT Project Manager with whom we had direct contact, a team of UI designers, React Native Developers, PHP Developers and DevOps Engineer. The first stage, there was a workshop with a Digital Consultant and a Project Manager to create product vision.

Can you share any outcomes from the project that demonstrate progress or success?

The application is in initial stage of implementation on all markets, thus revision of the established KPIs is not possible yet. From the perspective of our Sales Team as for the most roofers the application is easy to use, they can easily register the roof windows in the loyalty program that is one of the functionality in application.

As also extend the guarantee to 20 years for the end user directly from the application (this is a part of the another project that we have decided to conduct with agency). We are in second phase of the app development and the progress of the work meets our needs and CPS.

How effective was the workflow between your team and theirs?

The Project Manager assigned for the Dakea brand keeps the communication between us and the rest of agency which is very convenient as she holds all of the information that are shared from the different member of our marketing team.

Management of the project is effective - we have status calls once a week + ongoing daily communication on the Slack. Agency is reacting on the any technical challenges (base on the SLA). Develtio support us also on the creative side with preparation of the social media communication and POS materials. From my point collaboration is effective.

What did you find most impressive about this company?

The success criteria:

• understanding of the brand needs
• in terms of the business & communication objectives
• technical knowledge that let the agency to bring the solutions that are matching needs
• quick reactions
• visible engaging to the project as well as independence in action
• They have a positive attitude and proactive behavior

Are there any areas for improvement?

No

Please describe your company and your position there.

Hitachi Cooling & Heating is the consumer-facing brand of Johnson Controls-Hitachi, a joint venture between Hitachi Appliances Inc. and Johnson Controls Inc. Each company has its own rich heritage dating back more than 100 years. Together we are a global brand leader in premium cooling and heating solutions. My position was Marketing Communications Expert (Poland and Ukraine)

For what projects/services did your company hire Develtio?

We hired this team to develop our new website for European markets (Poland, Russia, Bulgaria, Romania). Wesbite was equipped with extranet and loyalty program for our partners in these countries.

What were your goals for this project?

1. To provide better product information to customers and partners 2. To drive leads for our B2B business and to convince customers of our superiority on the market 3. To create good loyalty program for our B2B partners and make it automatic 4. To give special zone (extranet) for our partners with all the needed documents, specifications, etc.

How did you select this vendor?

We did the tender.

Describe the project and the services they provided in detail.

They provided us with services: analysis of old website and our business goals; wireframes; layout design; development; testing; SLA. The site had an advanced search engine for various types of files and entries categorizing them by categories. The extranet was implemented for 3 types of users, within which everyone received information dedicated to their group.

As part of the extranet, other product cards were designed to help professionals get to the information they need, such as CAD files, warranty cards, assembly instructions, and everything was available for years and models. The loyalty system that was created for Hitachi partners was integrated with the ERP system and the loyalty program reward provider, thanks to which the loyalty program process was maintenance-free on the Hitachi side. An important point was the division into groups of partners depending on the volume of sales and marketing automation functionality implemented directly in the loyalty program reminding, for example, that the user has not logged in long and received additional points for logging in and messages informing about periodic promotional campaigns that multiplied the points scored on certain dates.

What was the team composition?

Project manager, UI/UX Designer. We didn’t have to work directly with developers which was very convenient.

Can you share any information that demonstrates the impact that this project has had on your business?

This project was a big success. We managed to fulfill all the business needs and design was perfect.

How was project management arranged and how effective was it?

Project management was great. Maciej Kopczyński, who was leading this project as a PM was of great help to us and I can recommend cooperation with the hit to everyone (which I did on many occasions).

What did you find most impressive about this company?

Great design and business approach to projects. With them you know, that your business needs will be met.

Are there any areas for improvement?

None.

Please describe your company and your position there.

Senior Project Manager at a leading advertising agency

For what projects/services did your company hire GBX Soft | Software House?

An advertising campaign created for the largest ice cream producer in Poland - Koral brand. The 360 ​​° campaign included television, radio, digital, online, and one of the most important elements was the mobile application pogromcyupalu.pl

What were your goals for this project?

Client brand promotion and introduction of a new brand hero - "Chłodzimierz"

How did you select this vendor?

Creating communication based on the game/mobile application

Describe the project in detail.

"Pogromcy upału.pl" is a series of promotional activities related to the game of the same title, whose main character is Chłodzimierz, the new brand hero of the brand Koral. The goal of the game is to get the highest number of points during the action, i.e. until August 31. The main prize at a rate of 20,000 is at stake. PLN and 50 other cash prizes, as well as weekly guaranteed prizes - 43 Alcatel smartphones.

The game "Heat Conquerors" can be downloaded as an application from Google Play or the App Store. You can also play it online, on the website www.pogromcyupalu.pl or at one of the events at the seaside Roadshow. A truck specially prepared for needs will visit Jastarnia, Władysławowo and Międzyzdroje, where, in addition to taking part in gameplay at specially prepared multimedia game terminals, you will be able to relax in the chillout zone and cool with free ice cream and cold drinks.

The promotional campaign includes advertising spots and broadcasts of events at RMF MAXXX, sponsor billboards at Polsat, POS materials and advertising at beach changing rooms. On the Internet, "Heat Conquerors" will be advertised on the Google Network, via Facebook Ads and social media communication. Popular YouTubers will also support the campaign.

What was the team composition?

We were assigned an overall relationship manager, a project manager, and technical people worked on the project

Can you share any outcomes from the project that demonstrate progress or success?

The app was twice in the top 5 recommended on Google Play

How effective was the workflow between your team and theirs?

They were organized enough to balance and complete multiple deliverables within an accelerated timeframe. We appreciate their flexible and proactive approach to communication.

What did you find most impressive about this company?

GBX Soft isn’t afraid to engage with their clients. They function as an extension of staff by not only completed what’s in front of them but also analyzing how they can perform better. Every member of the team is passionate about what they do. They’re one of the best agencies I’ve worked with throughout my career.

Are there any areas for improvement?

No, they exceeded our expectations in a lot of areas.

Please describe your company and your position there.

I am the founder of the Interactive Agency from Rzeszów (Intervi), which has existed since 2009. Our core business is internet marketing and maintaining social profiles. Over the past 10 years, we've managed to work with major brands in the field of marketing campaigns, but also graphic service/identification.

For what projects/services did your company hire GBX Soft | Software House?

Our company is growing very quickly and at some point, we felt the need to implement a system that will organize our processes. The biggest challenge was managing project processes because we have various departments working in different methodologies. In addition, the system also had to fulfill the role of sales CRM and HelpDesk for our clients.

What were your goals for this project?

The system we wanted to create had to be tailored to our internal processes, be intuitive and stable, and had to allow constant work on mobile devices. An additional indicator was the use of cloud technologies providing unlimited server resources, as well as cyclical backup and technical support from the contractor for a minimum of 5 years.

How did you select this vendor?

GBX Soft has prepared for us a very comprehensive offer to create a system, which already contained a preliminary analysis of our processes, met all our assumed and additionally offered a very interesting and modern software interface. The proposed solution was to be dedicated to our needs, which also positively influenced our decision - other contractors offered ready solutions.

Describe the project in detail.

The GBX Soft team conducted a pre-implementation analysis of all processes prevailing in our company, prepared solutions for existing organizational problems and then created documentation for the entire solution.

In the next step, we set the details and started working in weekly sprints. The time of software development was important for us - we planned a maximum of 4 months for the implementation of the system and GBX Soft perfectly fit the set date.

During the weekly sprints we discussed in detail the next functional elements, we created a graphical interface and separated tasks for developers according to their priorities.

What was the team composition?

The project team consisted of 9 people - 1 SCRUM Master, 1 UX / UI Designer and, programmers. In the early stages, analysts were also involved instead of programmers.

Can you share any outcomes from the project that demonstrate progress or success?

Our solution was developed and launched in predicted deadline. Timing and communication between our company and GBX Soft were perfectly planned. We signed SLA for 5 years because we’re certain that GBX Soft will be a reliable partner to develop and support our system. After we launched the project, our organization works more efficiently and also we are more competitive than other agencies because of our HelpDesk module.

How effective was the workflow between your team and theirs?

Project management and communication during sprints was, at a very high level. We were in constant contact, the team always answered our question and we were able to advise in every situation. We used Active Collab to separate tasks and save findings. Graphic issues and the proposed interface presented in InVision and created code processed on the BitBucket repository.

What did you find most impressive about this company?

The sales process in our company before the implementation of the system was chaotic. GBX Soft not only analyzed the process and advised us what to change and improve, but created a perfectly matched process in the CRM system, which now allows us to have full control over sales at every stage of conversations with our client.

Are there any areas for improvement?

There is very little they could improve – in my opinion they should have a more sense of humor :)

Please describe your company and your position there.

I am the CEO of eHealth Solutions company based in Gdańsk. We develop tools and solutions to promote a healthy lifestyle. We operate in the broadly understood e-health sector.

For what projects/services did your company hire GBX Soft | Software House?

We hired GBX Soft company to create a mobile game for Android/iOS connected with information campaign related to the alcohol problem among young people and two mobile apps for Android/iOS related to health eating.

What were your goals for this project?

The goal of our cooperation was to create modern solutions whose task was to be to make the public aware of health issues and promote health-promoting behaviors. We wanted the resulting products to engage people to active participation and be easy to use without losing the visual aspect.

How did you select this vendor?

The company was recommended to us by a friend who has been working with GBX Soft for a long time. After seeing the detailed offer We knew that this is the company with witch we want to cooperate.

Describe the project in detail.

The GBX Soft team has met all the assumptions. All changes were discussed on an ongoing basis. Regular sprint allowed each of the parties to be fully involved in the product development process. Thanks to the mobile game witch was part of information campaign interest in the alcohol problem of young people increased. When it comes to mobile applications they are very popular and constantly make new aware of healthy eating.

What was the team composition?

The project team consisted of young with a huge knowledge. They are specialists in their field. Everything was controlled by a well-organized project manager who coordinated all the work.

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to products made by GBX Soft we can talk about health problems that affect children and adults on a larger scale. Diseases and addictions that affect people are often overlooked in everyday life. Constant education in this subject is very important and thanks to the available tools we have such an opportunity on a large scale.

How effective was the workflow between your team and theirs?

The entire creation process went efficiently, everything was going according to the plan. Thanks to constant and clear communication and problem solving we were constantly satisfied with the final result.

What did you find most impressive about this company?

I was impressed with their knowlegde and professional approach. They were very helpful at every stage of work, we didn’t have any problems during our cooperation. They proposed interesting custom solutions tailored to our needs.

Are there any areas for improvement?

No, everything was OK.

Introduce your business and what you do there.

I’m the director of production operations for a design services company.

What challenge were you trying to address with Develtio?

Our client had a successful online business and wanted to develop a mobile application for it.

What was the scope of their involvement?

My company handled the design work and API constructions, as we always do, and Develtio provided a React Native development team to build the app from scratch. After that, they integrated the API we created with the app. They also provided project management. The app is for the Australian market to help people find childcare providers.

What is the team composition?

We worked with three people: a business analyst, a project manager, and a developer. There were testers involved as well, but I never spoke with them directly.

How did you come to work with Develtio?

I found them on Clutch.

How much have you invested with them?

We’ve spent around $46,000.

What is the status of this engagement?

We worked together from January–May 2022. The project is still ongoing, but it’s estimated to end this month.

What evidence can you share that demonstrates the impact of the engagement? 

Their development quality is very high. We don’t have any metrics, as the product isn’t the idea itself, but their work is great.

How did Develtio perform from a project management standpoint?

They’re pretty good at this part of the work. The project got to a point where it was easier for us to manage the work, as it was just easier, so that transition happened naturally. They didn’t do anything wrong, it was just better this way. We communicated over Trello and Slack.

What did you find most impressive about them?

Develtio was very flexible. The project wasn’t easy, as our clients had challenging requirements that blocked the developers for a while, but Develtio was accommodating. This was a big help for us, as they could easily have turned around and enforced the letter of the contract, making life very difficult for us.

Are there any areas they could improve?

The challenges Develtio faced were very difficult, and they did everything they could.

Do you have any advice for potential customers?

Establish a communication process very early on. This was partially our fault, as we left them alone early on without regular check-ins.