Top IT talent, Fast delivery

Every software project needs a few super-talented, experienced programmers and team of devs to provide with less critical tasks. 
We deliver just that. 

Our Product Manager will provide you with a roadmap for delivery of your app. You don’t have to create tasks and milestones. It’s done by us.

You’re simply informed when we achieve important milestones and let you see the progress of your project.

With Develtio Client’s aim is to focus on big picture and business side of the project.

 
$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2016
Show all +
Warszawa, Poland
headquarters
other locations

Portfolio

Key clients: 

BNP Paribas, Orange (telecom), Hitachi, Yves Rocher, Unipharm, Alpiq, Humana, International Project Management Association,    

BNP Paribas: Software solutions for leading bank Image

BNP Paribas: Software solutions for leading bank

We’re working with bank’s marketing department providing them with wide range of software solutions. We’ve developed a series of different websites and custom software for one of world’s leading banks. 

“Business in Neibourgood” was a platform for SMB that was used by almost 5000 companies to offer their goods and special promotional offers. 

Another project worth mentioning is “Rockets for kids” which was

national contests for schools and their pupils. We’ve developed full solution including anti-fraud mechanisms. Submissions to this contest generated few millions of votes and huge amount of video content. 

We’ve also created from scratch Facebook chatbot for BNP Paribas that was using natural language processing in order to support clients with their most common problems. Thanks to our chatbot we’ve managed to automate almost 40% of questions that users where asking on bank’s Facebook fan page and Messenger.  

 

Hitachi: B2B Loyalty program, Intranet and website for four markets Image

Hitachi: B2B Loyalty program, Intranet and website for four markets

 

The purpose of this project was to boost sales and provide full product information to four European markets. We achieved that thanks to custom-made loyalty program and new wesbsite. This project was awarded as IT project of the year in Hitachi. We’ve also built bespoke intranet solution that made it easy for Hitachi distributors to get most relevant information about prodcuts, updates and changes. Intranet

became promary depository of documents, specifications and sales materials for our client’s partners.
IPMA: web application and other development services Image

IPMA: web application and other development services

We work with the International Project Management Association on wide array of software development projects from simple websites to mission-critical systems and applications. 

The most important project we did for IPMA is the Certificate Information System that is responsible for the management of 240 000 project manager’s certificates around the world. The system is crucial for communication between

IPMA HQ, local (country-level) members associations, and certification organizations. Our solutions is used in 67 countries around the world. The system that we developed is responsible for crucial processes, like:
  • reporting: sales, members, certificates, training programs
  • certification documents workflow
  • invoicing
  • contracts management 
  • sales and marketing planning 

Other projects for IPMA are webistes, landing pages and eCommerce platform for info-products. 

PPE Energy Distributor: Website and software development Image

PPE Energy Distributor: Website and software development

We were hired for multitude of projects and tasks at PPE. Develtio is PPE’s leading development partner for marketing and automation purposes. During our cooperation with PPE, we provided them with: 

  1. Wireframes, design, and development of our main website and it’s integration with the CRM system. 
  2. The website also contained “Energy calculator” which could estimate money saved by the client if he’d switch to
PPE. This feature builds the energy consumption profile of the specific customer and gives him back a precise amount of money he can save. 
  • Group of landing pages for ad campaigns, 
  • Automation that fulfills daily back-office tasks at PPE and creates reports about the results of these tasks on manager’s e-mails
  • Opel AutoŻoliborz: Website that sells + integrations with car classifieds Image

    Opel AutoŻoliborz: Website that sells + integrations with car classifieds

    Our task at Opel AutoŻoliborz was to deliver better website experience and to create integrations and website sales funnel to help the sales department. In order to achieve that we designed and conducted a series of A/B testing experiments and delivered a completely new wireframe, design and then the final website that had much higher conversion rate than previous iterations. 

    We managed to boost Opel AŻ SEO results.

    Website was very effective in terms of lead generation. We’ve saved lot of client’s time in the following months as well because employees didn’t have to manually add used cars offers to all the different classified services.

     

    Reviews

    Sort by

    Reservation System Dev for Trip Planner

    "The code quality is very high. Develtio is proactive and always ready to help."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Aug. 2019 - May 2020
    Project summary: 

    A rental marketplace hired Develtio to fix existing issues with its web app, improving speed, search, and debugging. They were then hired to add new features like Planyo integration, booking systems, and more.

    The Reviewer
     
    1-10 Employees
     
    Gdańsk, Poland
    Project Manager, Trip Platform
     
    Verified
    The Review
    Feedback summary: 

    The discovery of new rental estates for users improved thanks to Develtio's work. Their elastic and customer-centric approach impressed, as did their code quality. Their team is proactive, has business savvy, and is communicative.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    We is a marketplace for rental real estate. We cater to travelers that are looking for something more than a comfortable hotel with nice drinks. Our service is focused on original, off the beaten track holiday real estate that can offer more than just accommodation. Special attractions and unique features of specific rental are what we are focused on. I’m a project manager for our service and board member.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Develtio?

    Develtio was hired in order to fix existing issues in our web app, like search, speed of the website, and bugs. After initial cooperation, we decided that it’s a good idea to go with them on new features also. This included: integration of our web application with channel manager (Planyo), booking system for properties, booking management for clients, host’s control panel, chat feature for communication between hosts and guests. Right now we are working with them on full payment system for our service.

    What were your goals for this project?

    Like I’ve said at the beginning that was more of a bug-fix project, but due to good cooperation, we decided to entrust them with the full development of our project and to bring the fully-features product to the market.

    SOLUTION

    How did you select this vendor?

    We connected on one of the startup Facebook Groups and after comparing their offer with other companies we selected Develtio.

    Describe the project and the services they provided in detail.

    Develto provided us with software development in react + node.js. The company also helped us through the consulting process in terms of how the reservation process should look like and optimize different use cases and design customer journey through the reservation process.

    What was the team composition?

    Project manager, devops, two front-end developers, one back-end developer, designer.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    They allowed us to automate the whole reservation process and boosted the discovery of new rental estate for users thanks to the improved search process.

    How was project management arranged and how effective was it?

    Project management was done by PM that was assigned to me by the company. Most of the things that needed to be talked about we did on phone and e-mail. Also, I wanted the design to be great so I did consultation with their graphic designer.

    What did you find most impressive about this company?

    Elastic and customer-centric approach to our project. The code quality is very high. Develtio is proactive and always ready to help in terms of new ideas and recommendations for better solutions to our challenges. They have not only tech-knowledge but also are business savvy.

    Are there any areas for improvement?

    No

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Marketing Campaign Chatbot for Food Production Company

    "Their flexibility in providing custom solutions for the campaign was great."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Mar. - June 2019
    Project summary: 

    Develtio created a Facebook Messenger chatbot to support a marketing campaign for a lottery promo. Participants could upload a photo of their product receipt, and the bot would use OCR tech to verify it.

    The Reviewer
     
    10,000+ Employees
     
    Warsaw, Poland
    Szymon Barabasz
    Digital Marketer, Danone
     
    Verified
    The Review
    Feedback summary: 

    The chatbot automated lottery participation, which made for a more intuitive user experience with the brand. Develtio boasted quick response times and a flexible attitude.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    Carrefour is one of the word leaders in the retail industry with more than 12 000 stores and eshops in more than 30 countries and employing more than 360 000 people.

    We are a multilocal, multiformat, and omnichannel retail group, which distinguishes itself by its quality and commitment for sustainable commerce. My position in the company is Digital Activation Manager in the Department of Sell.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Develtio?

    We hired them to create a chatbot for marketing campaign for one of our brands.

    What were your goals for this project?

    To automate participation in the lottery by using chatbot on Messenger. Our goal was to create a easy to use channel for the participants.

    SOLUTION

    How did you select this vendor?

    We were looking for a vendor experienced in both custom software development and marketing

    Describe the project and the services they provided in detail.

    The project was to create Facebook Messenger chatbot for a lottery. Chatbot allowed to take part in the contest by providing a photo of the receipt with the product name on it. Using OCR (optical character recognition) chatbot was verifying if the provided receipt is correct.

    What was the team composition?

    Team included project manager and three developers. Directly I worked with their project manager.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    Our clients were able to take part in the lottery directly on Facebook Messenger, which creating closer experience of connection with our brand.

    How was project management arranged and how effective was it?

    I was in touch with the project manager. Response time was really quick and I’m glad about this cooperation.

    What did you find most impressive about this company?

    Their flexibility in providing custom solutions for the campaign was great.

    Are there any areas for improvement?

    There is nothing to improved

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Portfolio Site for Creative Film & Legal Services Agency

    "They have great designs and client service."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.5
    Willing to refer: 
    5.0
    The Project
     
    Less than $10,000
     
    June 2015 - Ongoing
    Project summary: 

    Develtio created a website to present a creative agency's portfolio while highlighting the brand's approach to projects. The site needed to be useful, fluid, and visually attractive.

    The Reviewer
     
    1-10 Employees
     
    Warsaw, Poland
    Jan Borowiec
    CEO, Ubi Leones
     
    Verified
    The Review
    Feedback summary: 

    Develtio's website won an award for its design, which helped generate more brand awareness in the local market. The team coordinated the project by relying on a single point of contact. This simplified communication and helped with customer service.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    Ubi Leones is a creative company specializing in film production and legal assistance to the whole film industry. We manage all production stages – from concept and images preparation through production to post-production and delivery of a final ‘product’.

    Currently we are focusing on documentaries and tv series. I’m the founder and CEO of the company.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Develtio?

    To create our website and present portfolio and our services in most creative way.

    What were your goals for this project?

    Main goal of the project was to provide us with online presence that will be distinguishable. I wanted the website to convey our values and creativity that goes into projects that we create for our clients.

    SOLUTION

    How did you select this vendor?

    Recommendation.

    Describe the project and the services they provided in detail.

    The most important part of the project were:


    • usefulness 

    • lucidity

    • visual attractiveness

    What was the team composition?

    Project manager, graphic designer (I worked a lot with him), developer.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    Our website won the award for great design on See & Say Festival which was a nice surprise. It helped us to present our portfolio and generate good image of company online and in the Warsaw market.

    How was project management arranged and how effective was it?

    Project management was done by PM that was assigned to me by the company. Most of things that needed to be talked about we did on phone and e-mail. Also I wanted the design to be great so I did consultation with their graphic desiger.

    What did you find most impressive about this company?

    They have great designs and client service.

    Are there any areas for improvement?

    no

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.5 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    App Development for Building Materials Company

    "They have a positive attitude and proactive behavior."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.5
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Sept. 2020 - Ongoing
    Project summary: 

    Develtio developed a mobile app for a building materials company. The team was responsible or the name of the application, logo, brand book, and UX designs.

    The Reviewer
     
    51-200 Employees
     
    Warsaw, Poland
    Patryk Partyka
    Marketing Project & Graphic Team Manager, Altaterra
     
    Verified
    The Review
    Feedback summary: 

    While the work is ongoing, the results thus far have met the expectations of the internal team. Develtio establishes a smooth workflow through regular meetings and communication. The team is hard-working, personable, and innovative.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I'm Marketing Project Manager at Altaterra Polska. Part of VKR group with 75 Y heritage. A company producing roof windows and accessories. Our mission is to deliver affordable daylight solutions and flexible customer support. Created for professionals, the Dakea range offers quality roof windows, blinds, and accessories that are designed to work in every possible situation.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Develtio?

    We wanted to create application for the roofers/installers. Scalable solution available in selected countries. Professionals, roofers and installers working most of the week, sometimes during the weekends, when the season is high.

    They are self-employed or run their own businesses with competence being their core differentiation (they are eager to learn new things and they like tech details). This group does not have much time to consume media, they are mostly using their mobile phones to handle their business, participate in conversations on FB (mostly in close groups regarding their branch). In high season they spend most of the time out of the office, thus mobility is key part for them.

    What were your goals for this project?

    In order for Dakea brand to continue to grow, we needed to have a consistent branded approach to our TA through multiple touch points. Such approach enables Dakea to gain a greater share of wallet, while supporting both, existing and new customers. In fact, the platform’s value to users will become greater, as the number of users continues to grow. Application should enable sustainable growth of Dakea brand.

    The application itself should be unique tool vs. any other programs/platforms/tools available on the market. Gathering all useful modules/functionalities in one place in order to keep complexity of the application and have unique value proposition for the target group.

    SOLUTION

    How did you select this vendor?

    Base on the market research and the portfolio we have chosen 4 agencies to the pitch. Mandatory for taking part in the pitch was provide solution that will include all described in the brief functionalities with clear description of the mechanism, actions and items included and interaction between modules.

    Of course suggested solution had to meet the budget criteria and be cost effective in terms of the maintaining and further development. We have decided to chose Develtio from among of the other agencies base on the matched needs from the brief to the provided offer, but also on the fact that we had already started with this company one project - webpage for Dakea brand. It was easier for the agency to deeper understand our business goals, communication with the Target Group and overall touch and feel of the brand.

    Describe the project in detail.

    Once we have selected Develtio as our partner for this project we have organized workshops to define customer journey path and match the needs from all of markets in terms of the functionalities. As next steps agency worked on the functional UX mock-ups. We have decided also to contract Develtio also for the scope of the creative work - name of the application, logo, brand book and POSM.

    As the agency was simultaneously working on the web page for Dakea brand they were also presenting us solutions that could be crossed between app and page. Before application was released to a UK market we have performed with agency and our Sales Team tests. Launch in UK was followed by further work on the CEE versions. Currently the application is available in WE and CEE and we are still working with Develtio on the further development of this tool.

    What was the team composition?

    The team consisted of a IT Project Manager with whom we had direct contact, a team of UI designers, React Native Developers, PHP Developers and DevOps Engineer. The first stage, there was a workshop with a Digital Consultant and a Project Manager to create product vision.

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    The application is in initial stage of implementation on all markets, thus revision of the established KPIs is not possible yet. From the perspective of our Sales Team as for the most roofers the application is easy to use, they can easily register the roof windows in the loyalty program that is one of the functionality in application.

    As also extend the guarantee to 20 years for the end user directly from the application (this is a part of the another project that we have decided to conduct with agency). We are in second phase of the app development and the progress of the work meets our needs and CPS.

    How effective was the workflow between your team and theirs?

    The Project Manager assigned for the Dakea brand keeps the communication between us and the rest of agency which is very convenient as she holds all of the information that are shared from the different member of our marketing team.

    Management of the project is effective - we have status calls once a week + ongoing daily communication on the Slack. Agency is reacting on the any technical challenges (base on the SLA). Develtio support us also on the creative side with preparation of the social media communication and POS materials. From my point collaboration is effective.

    What did you find most impressive about this company?

    The success criteria:

    • understanding of the brand needs
    • in terms of the business & communication objectives
    • technical knowledge that let the agency to bring the solutions that are matching needs
    • quick reactions
    • visible engaging to the project as well as independence in action
    • They have a positive attitude and proactive behavior

    Are there any areas for improvement?

    No

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.5 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    WooCommerce Development for Windows & Roofing Site

    "They have good communication and a proactive approach to proposing changes and solutions."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Mar. 2019 - Ongoing
    Project summary: 

    Develtio created a website that allows users to configure the dimensions of their windows in their homes. Later, they created a new version of the store using WooCommerce and including roofing options.

    The Reviewer
     
    51-200 Employees
     
    Warsaw, Poland
    Ewa Łukasz-Załęcka
    Marketing Manager, Dakea
     
    Verified
    The Review
    Feedback summary: 

    Develtio assigned a project manager with a technical background, which helped streamline communication. They were able to propose product changes on the spot. The final projects helped establish the brand's integrity and improved the site's UX.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    Dakea is a part of the portfolio of ALTATERRA Kft, which has been set up to manufacture roof windows and associated accessories to the highest quality, with a unique service support system, designed to bring more profit and less risk to professionals and homeowners. My position is Dakea Marketing Manager.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Develtio?

    The first project we did with Develtio was a new version of Dakea website, which was later translated into 9 different languages. The main functionality is the window configurator - the web application which helps find the best window solution for professionals and homeowners. You can also configure associated accessoires.

    Later on we created a new version of ecommerce store based on Woocommerce. The store offers comfort accessories associated with Dakea roof windows, and uses PayPal payment method. It is available in two language versions.

    What were your goals for this project?

    The main goal of this project was to rebuild the old Dakea site and combine all satellite standalone landing pages into one representative website that will be a complex information source about Dakea’s products, production process, pricelists, and partner programs.

    SOLUTION

    How did you select this vendor?

    The Contractor was selected from the offer bid

    Describe the project and the services they provided in detail.

    • Preparation of functional mockups of the new website based on project specification
    • Preparation of graphical layouts of the website
    • Implementation of the website, technology used: Wordpress
    • Implementation of a web application - the window configurator, technology used: React, Wordpress
    • Translation into 9 different languages
    • SEO configuration
    • SalesForce integration
    • SLA maintenance
    • E-commerce store on Woocommerce

    What was the team composition?

    The Project Manager, UI/UX Designer, Wordpress Developer, Front-end Developer, DevOps Engineer

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    The project help build brand integrity and user experience for target group

    How was project management arranged and how effective was it?

    The project had dedicated Project Manager with technical background. It helped cut communication process between The Client and a the Development Team. The Project Manager was able to propose changes and improvements on the spot.

    What did you find most impressive about this company?

    They have good communication and a proactive approach to proposing changes and solutions. They're self-reliant, responsible, flexible, and honest.

    Are there any areas for improvement?

    none

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Web Management for Dairy Manufacturer

    "It is really a pleasure to work with such a group of experts..."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    July 2019 - Ongoing
    Project summary: 

    Develtio undertook the task of updating a milk manufacturer's website to align its ongoing campaigns. In addition, they developed new features, created pages for product launches, and provided tech support.

    The Reviewer
     
    11-50 Employees
     
    Warsaw, Poland
    Anna Łazarczyk
    Marketing Manager, Humana Poland
     
    Verified
    The Review
    Feedback summary: 

    Develtio successfully revamped the website, which is projected to increase page views and generate leads. The client expects sales to be accelerated as a result of the engagement. The team managed the project effectively and showcased creativity and collaboration in executing different tasks. 

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    Humana, a part of the DMK group, one of the biggest milk producers in Europe, is a worldwide brand, which supports children’s healthy growth and development by providing reliable products in tune with nature. Infant Milk, Infant Food and Food Supplements. 

    The quality of our products is based on latest research and is scientifically proven. We cooperate closely with recognized specialists and paediatricians to offer products which meet the individual requirements of children according to their age and development.

    Humana is a promise of more than 65 years of experience in scientific research on baby food to deliver what is best for the little ones from birth onwards to the age of three years. M position in the company is Marketing Manager.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Develtio?

    Develtio has been hired as a preferred vendor of both software and website development, due to which a great number of websites modifications took place.

    In the beginning Develtio implemented the most necessary features for our website and made the website more useful for end user. The current cooperation includes new subpages with a lot of product content and dedicated landing pages for particular campaigns, such as consumer contests.

    What were your goals for this project?

    To boost quality and time-to-market of our digital activations and websites supporting campaigns run in internet.

    SOLUTION

    How did you select this vendor?

    Develtio has been chosen, basing on the tender.

    Describe the project and the services they provided in detail.

    The project consisted of a few parts: Develtio adapted website design for our planned campaigns, developed new features, which made the website most useful for consumers, designed and developed the subpages for particular products, created landing pages for campaigns and contests, technological support.

    What was the team composition?

    Account manager, project manager, developers, graphic designer ans a copywriter.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    A website, which will be usefeul for consumers, which will increase number of page views, boost SEO results, increase number of consumers, drive awareness and accelerate sales.

    How was project management arranged and how effective was it?

    The whole project has been managed very effectively. Develtio team was really creative and responsive for new tasks and our needs. The team is opened to feedback and appreciates a clear brief, which makes both sides' lifes easier.

    What did you find most impressive about this company?

    It is remarkable how the marketing team, technology team and creation department cooperated effectively in order to satisfy the customer’s needs and how open-minded for new challenges the are.

    It is really a pleasure to work with such a group of experts, who can combine great experience with outstanding engagement in order to outperform in a project.

    Are there any areas for improvement?

    Not, that I know of.

    5.0
    Overall Score It's been a pleasure :)
    • 5.0 Scheduling
      ON TIME / DEADLINES
      Always on time and right on track, which was possible thanks to frequent statuses done by Develtio.
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
      No rough assumptions, whenever there was something, which needed to be clarified, they contacted us immediately in order to deliver only the best.
    • 5.0 NPS
      Willing to refer
      I can recommend Develtio to everyone, who is looking for a strong team to lead his website development on a high level.

    Chatbot for Consumer Goods Company

    "They produced a fast delivery and had a good understanding of technical needs, marketing, and communication."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Apr. - Dec. 2019
    Project summary: 

    Develtio custom-developed a chatbot for Facebook messenger, which included UX design. Its functionalities include the geolocalization of stores and the ability to answer technical questions.

    The Reviewer
     
    51-200 Employees
     
    Warsaw, Poland
    Dominika Dąbrowska
    Digital Specialist, Consumer Goods Company
     
    Verified
    The Review
    Feedback summary: 

    The chatbot has conserved internal resources and decreased the average response time to inquiries. Develtio is a client-oriented vendor with a seamless workflow.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    GROHE is a leading global brand for complete bathroom solutions and kitchen fittings and has a total of over 6,000 employees, 2,400 of which are based in Germany. GROHE has been part of the LIXIL Group Corporation since 2014. As an international brand, GROHE pursues the brand values of technology, quality, design and sustainability, seeking to offer the “Pure joy of water”. My position in the company is Digital Specialist.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Develtio?

    Development and implementation of chatbot for Facebook Messenger.

    What were your goals for this project?

    To automate responses for most common questions and problems solved by our customer service on Facebook Messenger

    SOLUTION

    How did you select this vendor?

    We get to know this vender thanks to recommendation.

    Describe the project and the services they provided in detail.

    Company was tasked with creation of user experience and development of messenger chatbot. In the first phase they’ve mapped all the most important needs for this solution based on our previous experiences in customer service on messenger.

    We wanted to provide answers faster and boost customer satisfaction. After providing us with video-mockups of UX for chatbot and round of corrections they developed the solution. Some of the features include: Geolocalization of our stores, product information, technical questions, price check.

    What was the team composition?

    We worked with account manager and project manager. All the tasks were carried on by them.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    Our customer service gets only the most demanding tickets from messenger to deal with. We’ve cut waiting times for response for client queries.

    How was project management arranged and how effective was it?

    Project management was run by account manager and project manager and it was effective process. We didn’t have to engage in technicalities.

    What did you find most impressive about this company?

    They produced a fast delivery and had a good understanding of not only technical needs, but also marketing and communication. They’ve got very good approach – customer centric.

    Are there any areas for improvement?

    We are effectively solving every issue.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Web Dev for Air Conditioning Company

    "We managed to fulfill all the business needs and design was perfect."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    June 2016 - Mar. 2017
    Project summary: 

    Develtio created a new website aimed at driving B2B leads in European markets. They implemented an extranet service and a loyalty program for customers. Wireframe and layout redevelopment was also provided.

    The Reviewer
     
    5,001-10,000 Employees
     
    Warsaw, Poland
    Magdalena Gawlak
    Global MarComm Manager, IPMA
     
    Verified
    The Review
    Feedback summary: 

    Develtio's efforts were highly successful and well-designed. The loyalty system and ERP were fully integrated. They included an advanced search engine and other user-friendly mechanisms. The project management was highly effective. 

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    Hitachi Cooling & Heating is the consumer-facing brand of Johnson Controls-Hitachi, a joint venture between Hitachi Appliances Inc. and Johnson Controls Inc. Each company has its own rich heritage dating back more than 100 years. Together we are a global brand leader in premium cooling and heating solutions. My position was Marketing Communications Expert (Poland and Ukraine)

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Develtio?

    We hired this team to develop our new website for European markets (Poland, Russia, Bulgaria, Romania). Wesbite was equipped with extranet and loyalty program for our partners in these countries.

    What were your goals for this project?

    1. To provide better product information to customers and partners 2. To drive leads for our B2B business and to convince customers of our superiority on the market 3. To create good loyalty program for our B2B partners and make it automatic 4. To give special zone (extranet) for our partners with all the needed documents, specifications, etc.

    SOLUTION

    How did you select this vendor?

    We did the tender.

    Describe the project and the services they provided in detail.

    They provided us with services: analysis of old website and our business goals; wireframes; layout design; development; testing; SLA. The site had an advanced search engine for various types of files and entries categorizing them by categories. The extranet was implemented for 3 types of users, within which everyone received information dedicated to their group.

    As part of the extranet, other product cards were designed to help professionals get to the information they need, such as CAD files, warranty cards, assembly instructions, and everything was available for years and models. The loyalty system that was created for Hitachi partners was integrated with the ERP system and the loyalty program reward provider, thanks to which the loyalty program process was maintenance-free on the Hitachi side. An important point was the division into groups of partners depending on the volume of sales and marketing automation functionality implemented directly in the loyalty program reminding, for example, that the user has not logged in long and received additional points for logging in and messages informing about periodic promotional campaigns that multiplied the points scored on certain dates.

    What was the team composition?

    Project manager, UI/UX Designer. We didn’t have to work directly with developers which was very convenient.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    This project was a big success. We managed to fulfill all the business needs and design was perfect.

    How was project management arranged and how effective was it?

    Project management was great. Maciej Kopczyński, who was leading this project as a PM was of great help to us and I can recommend cooperation with the hit to everyone (which I did on many occasions).

    What did you find most impressive about this company?

    Great design and business approach to projects. With them you know, that your business needs will be met.

    Are there any areas for improvement?

    None.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Portal Development for Telecommunications Company

    "I can describe their project delivery as seamless, always meeting our needs and goals."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    May 2018 - Jan. 2019
    Project summary: 

    Develtio provided web-based frontend development and UI/UX design services. 

    The Reviewer
     
    10,000+ Employees
     
    Warsaw, Poland
    Senior Project Manager, Telecommunications Company
     
    Verified
    The Review
    Feedback summary: 

    Their high-quality services have resulted in simplified website design and optimized sales processes. They were a reliable, client-oriented partner that worked in a time-efficient manner. Their insights about technology solutions and trends have added value.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    >> Orange Polska S.A. Orange is the market leader of polish telco market in terms of fixed-line telephony, internet and data transmission.

    This #1 in Poland Telco Company is part of international Orange Group (from France). >> Mr Tomasz Skitek Senior Project Manager responsible for Digital & Performance Marketing partners/vendors' contracting and Digital OPEX budget (planning/monitoring/execution).

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Develtio?

    Green Parrot (Develtio) was hired for multiple digital projects concerning our websites and other digital solutions used in our digital communication&sales channel.

    What were your goals for this project?

    >> To speed up software delivery and front-end development without loosing high quality of code >> Portal performance key indicators optimisation (eg. page load time) >>

    SOLUTION

    How did you select this vendor?

    It was a tender organised by Orange PL Purchase Department in cooperation with business unit (Digital).

    Describe the project and the services they provided in detail.

    Green Parrot is providing us with front-end development (HTML/CSS, React) services and design (UX/UI Design). Their experts (UX Designers, UI Designers, Froint-End Developers, Project Managers) are included in our Web development process and work closly with our internal teams on projects' delivery.

    What was the team composition?

    Team is composed of group of developers, UX/UI designers, UX reaserchers, testers and project manager.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    e.g.: >> Orange Portal Re-design and simplifiaction, >> preparation/optimisation of many online sales processes for different OPL products and Services - for both B2B and B2C orange clients (resulting in higher conversion rates) >> leading role in PWA implementation in Orange They’re our best partner in digital solution delivery - with short/sharp deadlines and high quality standards. It’s long term cooperation.

    How was project management arranged and how effective was it?

    I can describe their project delivery as seamless, always meeting our needs and goals.

    What did you find most impressive about this company?

    Definitely - unique Team of High performance professionals, with deep insights of actual digital solutions and tools, trends, reaserches findings, with pro-business and client-oriented approach.

    Are there any areas for improvement?

    not detected yet :)

    5.0
    Overall Score Digital Best Business Partner
    • 5.0 Scheduling
      ON TIME / DEADLINES
      seamless
    • 5.0 Cost
      Value / within estimates
      acceptable
    • 5.0 Quality
      Service & deliverables
      always high quality solutions delivery
    • 5.0 NPS
      Willing to refer
      100%

    Customer Service Automation for Major Bank

    "It helped us boost satisfaction and build an image of a modern institution."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    May - Nov. 2018
    Project summary: 

    Develtio developed an automated customer service chatbot that responded to customer support tickets for a large European bank. The chatbot had natural language learning capabilities. 

    The Reviewer
     
    10,000+ Employees
     
    Warsaw, Poland
    Head of Social Media, Banking Company
     
    Verified
    The Review
    Feedback summary: 

    The chatbot significantly reduced processing time for customer support and left customers satisfied, helping to modernize the brand. Develtio worked effectively through the development process and took all factors and feedback into account. 

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    We are one of the biggest financial institution in Poland. Our main products are cash loans and banking accounts. One of the main goal is customer service in top quality.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Develtio?

    We wanted to speed up and bring higher quality to customer services on our fan page and Facebook Messenger. We decided that chatbot which with time will be equipped with natural language processing is the way to go with this challenge and that was Develio’s job

    What were your goals for this project?

    BNP Paribas is one of the biggest banks in Europe. We receive huge amount of questions and comments on our Facebook fan page and Messenger. In order to speed up this customer service process and bring higher quality it needed to be automated. We decided that the best way to do thatwill be to create Chatbot

    SOLUTION

    How did you select this vendor?

    Recommendation

    Describe the project and the services they provided in detail.

    Develtio presented us with possible ways to go in order to automate Messenger communication process. We choose one of them. Develio analyzed what were the most common questions and problems asked in the Messenger channel. After that we did brainstorming session and analysis of most important problems to solve.

    Next stage was making video mockups of conversational scenarios they prepared for us. After that was programming and implementation on our Messenger. After few months we were ready to start natural language understanding implementation and we managed to further automate customer service with solution that can talk to customers

    What was the team composition?

    Team composed of PM, strategist, 2 x python developer, tester, NLU developer

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    We’ve automated most of the questions asked on Messenger and manage to speed up our reaction time to customer queries from few minutes to instant. It helped us boost satisfaction and build an image of a modern institution.

    How was project management arranged and how effective was it?

    described how the project was run “Solution” section. It was very effective and I was happy with this cooperation

    What did you find most impressive about this company?

    How fast and flexible they were. What is very important they had not only good programming but also great business analysis skills and they helped us with many communication and UX challenges we had concerning this project

    Are there any areas for improvement?

    Nothing to complain about

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer