Develtio

BACKGROUND

Please describe your company and your position there.

I am the founder of the Interactive Agency from Rzeszów (Intervi), which has existed since 2009. Our core business is internet marketing and maintaining social profiles. Over the past 10 years, we've managed to work with major brands in the field of marketing campaigns, but also graphic service/identification.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GBX Soft | Software House?

Our company is growing very quickly and at some point, we felt the need to implement a system that will organize our processes. The biggest challenge was managing project processes because we have various departments working in different methodologies. In addition, the system also had to fulfill the role of sales CRM and HelpDesk for our clients.

What were your goals for this project?

The system we wanted to create had to be tailored to our internal processes, be intuitive and stable, and had to allow constant work on mobile devices. An additional indicator was the use of cloud technologies providing unlimited server resources, as well as cyclical backup and technical support from the contractor for a minimum of 5 years.

SOLUTION

How did you select this vendor?

GBX Soft has prepared for us a very comprehensive offer to create a system, which already contained a preliminary analysis of our processes, met all our assumed and additionally offered a very interesting and modern software interface. The proposed solution was to be dedicated to our needs, which also positively influenced our decision - other contractors offered ready solutions.

Describe the project in detail.

The GBX Soft team conducted a pre-implementation analysis of all processes prevailing in our company, prepared solutions for existing organizational problems and then created documentation for the entire solution.

In the next step, we set the details and started working in weekly sprints. The time of software development was important for us - we planned a maximum of 4 months for the implementation of the system and GBX Soft perfectly fit the set date.

During the weekly sprints we discussed in detail the next functional elements, we created a graphical interface and separated tasks for developers according to their priorities.

What was the team composition?

The project team consisted of 9 people - 1 SCRUM Master, 1 UX / UI Designer and, programmers. In the early stages, analysts were also involved instead of programmers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our solution was developed and launched in predicted deadline. Timing and communication between our company and GBX Soft were perfectly planned. We signed SLA for 5 years because we’re certain that GBX Soft will be a reliable partner to develop and support our system. After we launched the project, our organization works more efficiently and also we are more competitive than other agencies because of our HelpDesk module.

How effective was the workflow between your team and theirs?

Project management and communication during sprints was, at a very high level. We were in constant contact, the team always answered our question and we were able to advise in every situation. We used Active Collab to separate tasks and save findings. Graphic issues and the proposed interface presented in InVision and created code processed on the BitBucket repository.

What did you find most impressive about this company?

The sales process in our company before the implementation of the system was chaotic. GBX Soft not only analyzed the process and advised us what to change and improve, but created a perfectly matched process in the CRM system, which now allows us to have full control over sales at every stage of conversations with our client.

Are there any areas for improvement?

There is very little they could improve – in my opinion they should have a more sense of humor :)

BACKGROUND

Please describe your company and your position there.

I am the CEO of eHealth Solutions company based in Gdańsk. We develop tools and solutions to promote a healthy lifestyle. We operate in the broadly understood e-health sector.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GBX Soft | Software House?

We hired GBX Soft company to create a mobile game for Android/iOS connected with information campaign related to the alcohol problem among young people and two mobile apps for Android/iOS related to health eating.

What were your goals for this project?

The goal of our cooperation was to create modern solutions whose task was to be to make the public aware of health issues and promote health-promoting behaviors. We wanted the resulting products to engage people to active participation and be easy to use without losing the visual aspect.

SOLUTION

How did you select this vendor?

The company was recommended to us by a friend who has been working with GBX Soft for a long time. After seeing the detailed offer We knew that this is the company with witch we want to cooperate.

Describe the project in detail.

The GBX Soft team has met all the assumptions. All changes were discussed on an ongoing basis. Regular sprint allowed each of the parties to be fully involved in the product development process. Thanks to the mobile game witch was part of information campaign interest in the alcohol problem of young people increased. When it comes to mobile applications they are very popular and constantly make new aware of healthy eating.

What was the team composition?

The project team consisted of young with a huge knowledge. They are specialists in their field. Everything was controlled by a well-organized project manager who coordinated all the work.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to products made by GBX Soft we can talk about health problems that affect children and adults on a larger scale. Diseases and addictions that affect people are often overlooked in everyday life. Constant education in this subject is very important and thanks to the available tools we have such an opportunity on a large scale.

How effective was the workflow between your team and theirs?

The entire creation process went efficiently, everything was going according to the plan. Thanks to constant and clear communication and problem solving we were constantly satisfied with the final result.

What did you find most impressive about this company?

I was impressed with their knowlegde and professional approach. They were very helpful at every stage of work, we didn’t have any problems during our cooperation. They proposed interesting custom solutions tailored to our needs.

Are there any areas for improvement?

No, everything was OK.

BACKGROUND

Please describe your company and your position there.

CEO, Magsol Labs, Inc

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GBX Soft?

Mobile application development for iOS and Android

What were your goals for this project?

Create mobile application per our requirements

SOLUTION

How did you select this vendor?

Multiple team were selected, decision was based on feedback, engagement, schedule proposed, how fast the team was answering emails and phone calls and cost

Describe the project in detail.

Vendor was responsible to write app specification, graphics design and programming

What was the team composition?

The team was one engineer and project manager,

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app was created successfully

How effective was the workflow between your team and theirs?

The team is very effective, communication was on daily bases regardless 7h time difference between US and Europe

What did you find most impressive about this company?

First of let me express our gratitude for fantastic work and very professional attitude. We worked together on very challenging project, not only from technical point of view but schedule as well. The team delivered everything as promised and always on time, teaching us along the way and explaining what and when is implemented. We are looking forward to working on new projects in the future.

Are there any areas for improvement?

not really

BACKGROUND

Please describe your company and your position there.

We are one of the biggest financial institution in Poland. Our main products are cash loans and banking accounts. One of the main goal is customer service in top quality.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Develtio?

We wanted to speed up and bring higher quality to customer services on our fan page and Facebook Messenger. We decided that chatbot which with time will be equipped with natural language processing is the way to go with this challenge and that was Develio’s job

What were your goals for this project?

BNP Paribas is one of the biggest banks in Europe. We receive huge amount of questions and comments on our Facebook fan page and Messenger. In order to speed up this customer service process and bring higher quality it needed to be automated. We decided that the best way to do thatwill be to create Chatbot

SOLUTION

How did you select this vendor?

Recommendation

Describe the project and the services they provided in detail.

Develtio presented us with possible ways to go in order to automate Messenger communication process. We choose one of them. Develio analyzed what were the most common questions and problems asked in the Messenger channel. After that we did brainstorming session and analysis of most important problems to solve.

Next stage was making video mockups of conversational scenarios they prepared for us. After that was programming and implementation on our Messenger. After few months we were ready to start natural language understanding implementation and we managed to further automate customer service with solution that can talk to customers

What was the team composition?

Team composed of PM, strategist, 2 x python developer, tester, NLU developer

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve automated most of the questions asked on Messenger and manage to speed up our reaction time to customer queries from few minutes to instant. It helped us boost satisfaction and build an image of a modern institution.

How was project management arranged and how effective was it?

described how the project was run “Solution” section. It was very effective and I was happy with this cooperation

What did you find most impressive about this company?

How fast and flexible they were. What is very important they had not only good programming but also great business analysis skills and they helped us with many communication and UX challenges we had concerning this project

Are there any areas for improvement?

Nothing to complain about

BACKGROUND

Please describe your company and your position there.

I’m the CEO of an NGO in the field of social economics and education. Many of our projects focus on financial education for children and assistance for marginalized people entering the labor market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Develtio?

We were running a project, financed by the EU, that focused on child education and gave schools an interactive financial curriculum. We hired Develtio to create web apps and native apps for iPad and iPhone. 

What were your goals for this project?

We wanted to create an engaging, innovative method for kids to learn about money and markets. It needed to be both cool and educational, which isn't an easy combination.

SOLUTION

How did you select this vendor?

We’re an NGO, so we selected them through a public tender based on their price-to-quality ratio.

Describe the project and the services they provided in detail.

Develtio created ideas for several games, designed them, and developed them for the web, iPad, and iPhone. They not only coded our games, but also invented the designs, built the game mechanics, and gamified the learning mechanisms.

What was the team composition?

We only worked with the project manager. He presented designs and communicated with us.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This was a great project that gave us a significant digital footprint. It was the most interactive project we had ever created. Our stakeholders and audience greatly appreciated the games.

How was project management arranged and how effective was it?

It was highly effective, especially since we spoke with only one person. We dealt with every task, problem, and feedback session through him.

What did you find most impressive about this company?

I appreciated their creative, thoughtful gamification of the learning process. They produced great game mechanics and engaging designs. The games were genuinely fun for kids and adults as well.

Are there any areas for improvement?

I can’t think of anything. I highly recommend working with Develtio.

BACKGROUND

Please describe your company and your position there.

My company represents the Swiss Alpiq Group - a leading producer and seller of energy. My position in our company is MD

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Develtio?

We’ve hired Develtio for a wide range of development services. They designed and developed our website, landing pages for online campaigns and integrations between different systems in our company.

What were your goals for this project?

There were many goals for our cooperation with Develtio. In the first place, we needed a new website, that would be designed in a better, more user-friendly way. Also, we wanted to integrate our website with CRM system, which will allow to speed up our customer acquisition and customer care processes. Then, Develeltio was responsible for the creation of landing pages for different ad campaigns. Also, they were responsible for the automation of repetitive tasks and processes that were part of our daily work, thanks to systems integrations and automatic reporting tools.

SOLUTION

How did you select this vendor?

Their parent company – ad agency - Green Parrot was working for us and we were pleased with the performance, so we decided to go further in cooperation.

Describe the project and the services they provided in detail.

This project consisted of a few main parts: 1. Wireframes, design, and development of our main website and it’s integration with the CRM system. The website also contained “Energy calculator” which could estimate money saved by the client if he’d switch to PPE. This feature builds the energy consumption profile of the specific customer and gives him back a precise amount of money he can save. 2. Group of landing pages for ad campaigns, 3. Automation that completes our daily back-office tasks and just sends the report about the results of these tasks on e-mail

What was the team composition?

The team consisted of Project Manager, Graphic designer, UX Designer, Founder of the company as an advisor and developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

1. We managed to convert visitors to lead much better and automate the sales process in many ways 2. We’ve automated boring, time-consuming tasks that took us many hours daily. Now, we just get the report on e-mail with complete information.

How was project management arranged and how effective was it?

We mainly maintained contact through Develtio’s project manager, but I know, that their developers were also in direct contact with third-party companies that worked for PPE on things like our CRM. The project was managed very effectively, and they were very responsive to our needs.

What did you find most impressive about this company?

I think, that most impressive thing is how they connect marketing and technological proficiency in order to deliver a satisfying result.

Are there any areas for improvement?

They should think about extending the technological stack

BACKGROUND

Please describe your company and your position there.

We are the biggest agency in Poland with three specializations: creating digital products, creating big campaings for biggest brands and transforming businesses/consulting for the biggest companies. We are working with clients from Poland and abroad. I'm IT Project Manager at K2, who is responsbile for manage of IT projects for K2 clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GBX Soft?

We have to create part of the online campaign for one of our biggest client - FMCG industry. First part was lead acquisition through website and second one was activation of the users through web browser based game - all was part of the campaign introducing the new product to the market. This was one of whole campaing.

What were your goals for this project?

Our goal was creating landing page for campaing for the first part and after that prepares web browser based game where users can win prizes, which was directly connected with new product and whole marketing campaign.

SOLUTION

How did you select this vendor?

In k2 we have many suppliers that we use for our projects. This time we take offers from them, for makeing this project and internally we chose best offer, based on our metrics (price, contractor experience, knowledge of technology we are using in this project, etc.) and experience of cooperation with this subcontractor.

Describe the project and the services they provided in detail.

Project was part of big marketing campaign. Products which we create during our cooperation was landing page and web browser based game/application.

What was the team composition?

We have 5 peoples on K2 side (graphic designer, UX designer, technical leader, PM and QA). On GBX side we have PM/Account and several developers (frontend and backend developers and QA).

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have successfully built products that were elements of the entire project and run whole campaign without any issues. Our goal was lead gathering , we have our KPI's and we made more than we assume on the beggining of the project. In summary, the whole project has been a success.

How was project management arranged and how effective was it?

We meet on workshops on the begining of the project, when we described and explaing whole project scope and goals we have. During development period, we have several calls and daily statuses via phone or e-mail, that we all know what is the project progress. We work using Slack, Redmine task tracker customized for that kind of projects.

What did you find most impressive about this company?

Engagement to the project, agility and responsibility of the project and of course such obvious things like quick and correct development, recommendations/consulting during development period, close cooperation with knowledge transfer.

Are there any areas for improvement?

As always we see areas for improvement, because we all know that perfect projects doesn't exist, but during this cooperation only issues we have was with communication - we work in two different cities, so we were facing all kinds of communication problems which are typical for remote teams. That's the thing that we need to work on during next projects which we expecting in the future.

BACKGROUND

Please describe your company and your position there.

We’re a law firm in Poland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GBX Soft?

We needed help setting up our business, including IT, website, and data services.

What were your goals for this project?

To start our business smoothly and secure our data.

SOLUTION

How did you select this vendor?

I asked friends for a recommendation.

Describe the project in detail.

They began by finding and buying a server, developing a website, and launching e-mail. After that, they secured our accounts, helped with our general IT, and designed a logo and business cards.

What was the team composition?

I don’t know, the team was managed on their side.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We launched a year ago, with an efficient website, servers, e-mails, and secure data. Several people have asked who designed the logo for us because they’re impressed by it.

How effective was the workflow between your team and theirs?

It’s very effective.

What did you find most impressive about this company?

I was impressed by their creative approach and the help they provided at every stage of the collaboration. We could always count on them, although probably sometimes our problems were unusual.

Are there any areas for improvement?

I don't think so.

BACKGROUND

Please describe your company and your position there.

Mainly our company, which name is EURO-PC, is concentrated on ISP services, but we also have investements in software solutions for goverment. Our products are rsinfo.pl and wideosesja.pl. Rsinfo was developed by GBX Soft. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GBX Soft?

RSInfo - mobile app.

What were your goals for this project?

Our priorities were fast development and good communication with developers. GBX Soft met the requirements.

SOLUTION

How did you select this vendor?

First reason to choose was price for whole project, GBX Soft wasn't most affordable but they didnt kill us by the price. Additionally, the team was young, which connected us in negotiations.

Describe the project in detail.

Vendor perfectely knew what we needed after a few calls and emails. Every suggestion was included in development very fast. We tested beta versions almost one day after our suggestions for changes. Project was ready after three months. Lately, we had maybe a few corrections and then the project was ready for sale.

What was the team composition?

We spoke with one person the whole time. Robert was a great connector between us and the developers. Team size has increased during the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have many app downloads from the Google Play store. Our clients are very happy to use this app, and every suggestion they had was developed too by the vendor. Final app didn't have any bugs because every problem was fixed by vendor at the beginning.

How effective was the workflow between your team and theirs?

Our communication was based on emailing and calls. We didn't use any managing tools because the project wasn`t so big enough to use that software. Workflow between us was fast and easy. They responded very fast.

What did you find most impressive about this company?

Price to quality ratio was at a very good level. Other things that were unique were communication, understanding, and reaction time.

Are there any areas for improvement?

There is nothing for improvement.

BACKGROUND

Please describe your company and your position there.

We're one of the biggest polish Opel, Cadillac, and Chevrolet dealerships. I'm responsible for the coordination of marketing and website administration activities in our company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Develtio?

We hired them to create a new website for our dealership, with integration to the biggest portal with used cars offers.

What were your goals for this project?

• To present our offer of new cars in a better way.
• To automate adding used cars to classifieds portals.
• To increase sales and the number of leads that we created with the website.
• To maximize our SEO potential with new website.

SOLUTION

How did you select this vendor?

We did tender for this project and compared offers from different vendors.

Describe the project and the services they provided in detail.

They provided us with full support for this project: from design to implementation to technical support. We needed a very good design that would differentiate us from other car dealers and keep customer conversion at a high level. Also, we did a very nice integration with different used car portals for our used cars division. 

What was the team composition?

Team was composed of: project manager, strategy manager, graphic designer, SEO specialist, and developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We managed to boost our SEO results. Website was very effective in terms of lead generation. We saved a lot of time in the following months as well because we didn’t have to manually add used cars offers to all the different classified services. 

How was project management arranged and how effective was it?

It was a very big website with lots of information, so we needed to communicate with Develtio a lot. Their communication was very fluid, and they always gave us good advice. Once in two weeks we had meeting or conference calls to inform us about the progress and to solve possible problems.

What did you find most impressive about this company?

Great design, and lean, well-written code which let us go up in Google.