Critical Mission Computing Ltd

BACKGROUND

Please describe your company and your position there.

I am the Senior Manager of ‘Sparkles Pre-School’ and ‘Millies Pre-School’. Both pre-schools provide a high-quality Early Years care and education.

We provide high standard of care and education in a rich, stimulating and inclusive environment to help children reach their full potential. I have a team of 15 to help and enrich the lives of children at my pre-school.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Critical Mission Computing Ltd?

I approached Critical Mission Computing to redevelop and design the two pre-school websites. My websites at the time were not responsive and were created on a free wix platform, which imposed certain limitations to what I wanted to do with my websites.

I needed to redevelop and redesign the websites to be able to showcase all the activities and learning that we offer at our pre-schools and be able to demonstrate various creative examples of children’s work and various different activities we offer. We wanted to show off that we had outstanding settings with a sound family ethos.

What were your goals for this project?

The idea was to overcome the limitations imposed by the previous website and replace it with more modern and innovative style. Having a modern and latest technology driven platform would allow us to have a responsive, user-friendly website.

A website with Content Management System (CMS) which would allow us to update and upgrade the details as and when we needed in order to keep the information uptodate on the website.

SOLUTION

How did you select this vendor?

I had spoken to three other vendors and came to a conclusion that I may not get two websites designed and developed with the budget I have in mind. When I was speaking to a friend of mine, she highly recommended Critical Mission Computing (CMC), as she had her website designed and developed by CMC and was very pleased with their work.

I spoke to Alka Bagga at Critical Mission Computing and went through my requirement for the two websites. She seemed to offer a solutuon to suit my budget without compromising on design, development and quality. She suggested to use the same theme to produce two websites using different logo, colours and images.

Describe the project and the services they provided in detail.

Critical Mission Cpmputing created two independent websites using one WordPress theme. Their suggestions on the layout and structure were innovative.

Alka was very patient in hmaking time to understand what I really wanted on the website and did great justice in adding additional functionality and details where required. I did not have a logo for my two websites and CMC created my two logos to go with the website without incuring an additional cost.

What was the team composition?

Alka was my key contact throughout the cycle of the projects. She had a designer, developer to work on different elements of the project. A tester to perform the testing and quality control. The websites when ready were placed on the staging-server.

I was able to go through the website in detail and my feedbacks were instantly taken on board and implemented. Once I was happy, the website was launched to go live by the technician.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The redesign, redevelopment and launch of the new websites served as a positive factor to our business. The websites received great appreciation from the parents of my pre-school children.

It also contributed towards the Ofstead inspection, whereby we had all the required deatails readily available on the website. As the websites were SEO friendly and had the On-Page Recognisiton (OPR) work done to them, we noticed an increase in the footfall on the websites.

How was project management arranged and how effective was it?

I was very impressed by the whole management of the project. Her team worked and communicated well with her and in turn I received regular update. Alka made couple of visits when we were able to discuss and take decisions. The project was delivered on time as specified in the project plan.

What did you find most impressive about this company?

The whole process was effortless starting from the initial phone call, receiving a High Level Specification (HLS). Communication is the key for me and was able to communicate with Alka whenever I needed.

Their support and help throughout the project cycle was impeccable, including post-launch of the websites. Almost instant response to any queries or where help was required. They contunue keping the website uptodate and mantained.

Are there any areas for improvement?

Alka like me is a perfectionist and professional. I can’t think of anything at hand. The whole process was very clear, planned and executed well. Alka was reassuring throughout the whole project and took complete control but always with clear explanations and so much patience to get things as I wanted them.

BACKGROUND

Please describe your company and your position there.

My company is by my name ‘Jenni Hallam’ and I am a Personal Development and Career Success Coach. I help women make their own identity, build confidence and self-esteem.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Critical Mission Computing Ltd?

I previously had a wix website which was not responsive or user-friendly and was very difficult and challenging for me to maintain and work with. I contacted Critical Mission Computing (CMC) to help me design and develop a fresh new modern website.

A website that would have revolutionary style, responsive on all handheld devices and give me the flexibility of changing the content from the admin section using the CMS with ease.

What were your goals for this project?

As per the nature of my business, I needed something simple yet visually appealing. A website that would be user-friendly with fluid layout. Provision for showing events and workshops and to be able to build a library of videos for my different highly trained facilitators.

I also wanted to manage all of this at my end using simple CMS. I needed my website to be seen and recognised by Google and hence to have the Google Analytics and Google My Business set up so it is easy for me to monitor the volume of visitors on the website.

SOLUTION

How did you select this vendor?

It was not too difficult to find Critical Mission Computing. They were highly recommended by couple of other local businesses in the area who had used their services.

Describe the project and the services they provided in detail.

It was great to speak to Alka Bagga at Critical Mission Computing. After understanding my requirements she suggested to design and develop the website in WordPress. I was presented with some choice of WordPress templates to choose from.

This was followed by a full project scope and specification detailing all the website features and sections as per my requirement and discussion. All the key stages of the project were clearly mentioned. The website was designed and developed as per the specification. I was kept informed and received regular updates at all times throughout the process from start to finish.

What was the team composition?

With my busy schedule and commitments I needed this process to be stress free. What worked best for me is that I had Alka as my first point of contact. She put together a team as per the requirement of my project. To my understanding there was project manager, designer and a developer, tester and a technician.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Since the launch of my new website, I have had many good comments and feedbacks. It is very easy to use and navigate to the different sections of the website.

All my keywords were linked very well with setting the SEO elements including meta tags, content, structured data markup and also provided with a ‘Data Studio Link’ that shows me the statistics and tracking for my website without me having to login to my Google Analytics or Google My Business page.

It has also helped with the website being responsive whereby it is more easily accessible by the visitors and they are able to access it on their iPads and Notebooks as well as their mobiles which has reverted with a healthy response.

How was project management arranged and how effective was it?

I just needed someone to take control and manage the entire project. This is exactly what I received from Critical Mission Computing. Alka was extremely professional and managed the entire process efficiently. There was a full team working with Alka.

• A project manager who was providing a daily update to Alka.
• A designer to deal with the custom layouts of the website
• A developer who created the website.
• A tester to go through the quality and the flow of the entire website.
• A technician who finally plled together all strings to go Live. All in all, the whole process was very smooth and impressive.

What did you find most impressive about this company?

This is a very good question and where should I begin. Critical Mission Computing Ltd is very professional, organized, planned, and structured. The team worked very well together, and the communication must have been great within the team as Alka kept me updated and informed throughout the course of the project.

I found Alka very approachable and patient. She would always have a smile and made things look very simple and easy when presented with queries. Excellent support and reverted with a response to any queries almost instantaneously.

I was also impressed with the timely delivery of the project as per the specification and the project plan presented to me at the start of the project-cycle.

Are there any areas for improvement?

None that I can think of. On the contrary Critical Mission Computing were proactive and went an extra mile by suggesting and implementing some sections which would be handy for me in future.

BACKGROUND

Please describe your company and your position there.

Laptops and Lipstick is a business networking group for professional women in business. We meet monthly and we make business referrals and connections. I am the chair lady of the group.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Critical Mission Computing Ltd?

1. Had a static and outdated site
2. Our side was not responsive
3. Could not manage and maintain the website as it did not have a Content Management System (CMS)
4. Development and maintenance costs were high
5. Needed a user friendly, responsive website with CMS

What were your goals for this project?

• Revolution slider with good look and feel
• Visually more appealing
• Internal linking between pages
• User friendly
• Responsive Fluid Layout
• Content Management System (CMS)
• Gallery for videos and images

SOLUTION

How did you select this vendor?

Critical Mission Computing is part of our business networking group and we have had very positive feedback from all our members about the level of service they offer and they understood our requirements and it was very easy to explain to them and they captured our vision perfectly.

Describe the project and the services they provided in detail.

1. After understanding the requirement was presented with the suitable templates to choose from.
2. A full project specification was provided detailing all website features and sections of the website as per our requirement and discussion.
3. Key stages were very clearly mentioned in the specification
4. A regular update was provided throughout the course of the project

What was the team composition?

Our key contact was Alka who managed the entire project. She organised the team to work on the project. There was a designer, key developer, tester and the technician.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We had the On Page Ranking (OPR) for the website, which helped visitors to find our website more easily and hence helped to get the enquiries through. It has also helped with the website being responsive whereby it is more easily accessible by the visitors and have had a good response.

How was project management arranged and how effective was it?

It was very simple and easy going as I only had to deal with Alka as my main project manager. She put together the rest of the team who worked on the project. We had a designer to deal with the custom layouts of the website, developer who created the website.

Once the website was ready, CMC used a tester to go through the quality and the flow before presenting it to me for review. I was given access to their server to be able to review the entire website. After approval, the technician made the website live. All in all, the whole process was very smooth.

What did you find most impressive about this company?

Very organised, planned and structured but also flexible to our requirements. The communication was great as I was kept updated throughout the course of the project. Found CMC very friendly and quick to revert on queries and excellent support.

Are there any areas for improvement?

Not that I can think of. Was very pleased with how it was all handled and delivered.

BACKGROUND

Please describe your company and your position there.

I am a personal trainer, fitness and nutrition coach specialising in helping women through midlife and beyond. I offer 1-2-1 and group nutrition and fitness sessions, run events and workshops and also sell a small range of products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Critical Mission Computing Ltd?

I needed a company to design and build me a website that would showcase my knowledge and experience and allow people to buy my products and services online. I also knew I needed a web developer who could advise me on the best tools/vehicles to deliver my project.

What were your goals for this project?

My goals were to raise my profile in the local area and beyond as a midlife expert and to be able to sell my products and services from my website. I also wanted a professional online presence for when potential clients looked me up.

SOLUTION

How did you select this vendor?

I had spoken to several web developers in the past but just didn’t feel comfortable that they could deliver the project as I envisaged it. Alka from Critical Mission Computing was introduced to me and she took the time to understand my business and what I was trying to achieve from the website. That initial discussion was very important as she also asked about future plans for my business which made me think about what I might need from my website going forward.

Describe the project and the services they provided in detail.

The project started with a detailed initial discussion where Alka from Critical Mission Computing familiarised herself with all elements of my business, my future plans and what I wanted to achieve from the project. She then provided me with a very clear price and a detailed explanation of what she would deliver and when. Once we’d agreed to go ahead, Alka offered advice and guidance on choosing a Wordpress theme that best reflected the style of my business and she did customise this further so it was exactly what I wanted. She was also able to suggest that Woocommerce was the best vehicle for my online shop given its size. The site was designed and built to time and specification and I have also taken an annual maintenance contract with Critical Mission Computing which has taken away any worry about keeping the site maintained. Alka is extremely responsive with making any changes and updates that are required. We also undertook some SEO work to help to raise my profile in the local area.

What was the team composition?

Alka Bagga was my primary contact and she pulled together a team of people with relevant skills required for my project. She had a designer to design and customise certain pages of the website to exactly how I visualised and explained. A talented and experienced developer to develop the entire site including setting up the Events page and Woocommerce section for some of the products I sell online. A technician who took care of hosting the website, SSL certificate and making the site live.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As I am one-woman band working for myself, time is of real essence. Having a professionally designed and built site has had a massive positive impact on my business. I feel very confident directing people to it to ‘check me out’. Plus, the sales and events provide an extremely useful background income. In addition, the local SEO work brought a steady stream of visitors to the site.

How was project management arranged and how effective was it?

I was really impressed how the entire project was managed and delivered as per the specification and on time, especially compared to some other vendors twice before whereby I did not get what I was looking for and was a total waste of my time and money. Alka was my point of contact at Critical Mission Computing and that worked really well for me as we were able to liaise on all aspects of the project. The detailed original specification made it extremely clear what would be delivered and when and also when I needed to produce content/photos etc. I was also able to review the site on the staging server before it went live. This was extremely helpful as I was able to share my last minute thoughts and feedbacks, which were addressed straight away.

What did you find most impressive about this company?

I really liked that Critical Mission Computing’s initial specification document was extremely clear about what was included in the price and how and when things would be delivered. Being a personal trainer time is of real essence for me and I found having Alka as my one-point contact worked very well for me. I also found the knowledge and advice on what suitable technical tools would be required for my project very helpful. Finally, the support and help provided by Alka and her team has been extremely good and efficient. Running a small business, I have been very well looked after whenever I contacted them for any tweaks and refinements to the site.

Are there any areas for improvement?

None at all. I was extremely impressed with the entire process and management of my project. I wanted a professional online presence with the ability to sell my products and services. And that’s exactly what I have!

BACKGROUND

Please describe your company and your position there.

Kumarmemorialawards.com is a website of Kumar Memorial Trust which is a non Profit trust created for the purpose of holding competition on public speaking in 3 categories High school students, Professional College students and Working Professionals to hone the skill of public speaking among the participants. I am a trustee over there.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Critical Mission Computing Ltd?

We wanted a dynamic website developed, so that the people who visit it get a fair bit of idea about our concept. They could fill up the registration form and they be informed about the further process of the competition and awards. Along with the development of website we wanted them to handle the SEO component too.

What were your goals for this project?

Awareness of the participants through the website about the event, participation through online procedure and pre & post event video and social media feed posting.

SOLUTION

How did you select this vendor?

We were recommended by a friend & seconded by an ex-colleague. Moreover when we had an interaction and we saw their quality of work we found them to be authentic and creative in their previous ventures too.

Describe the project and the services they provided in detail.

They designed, developed and tested the website in greater detail and finished the task within stipulated time as we were quite late in discussing the details of the website. They did a wonderful job in very less time that was given to them.

They are also very meticulous with their communication too as they kept us in the loop and we were practically aware of each and every stage of the project. The detailed specifications were so to the point and well developed that we knew we had chosen the right vendor.

What was the team composition?

The team comprised of 5-6 people. But the point of contact for us was just one Project Manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website was done within a record time for us. We got a lot of appreciations and positive feedback from many about the website specially for it being well structured and ease of use.

How was project management arranged and how effective was it?

The project was managed really very well managed. The tools that were used for regular communication was Whatsapp, Skype, Emails and very rarely phone calls.

What did you find most impressive about this company?

All the deliverables discussed in the meeting and specifications were fullfilled completely and within the discussed timelines. They had an eye for detail about the communication between us.

Are there any areas for improvement?

According to me, I learnt a lot from them in terms of website features and functionality.

BACKGROUND

Please describe your company and your position there.

Furnishings Studio supplies bespoke soft furnishings for the home and small office, the great majority of the properties being residential. I am the founder and director and operate on a personal basis with the clients. I employ other teams and companies to fulfil the projects' needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Critical Mission Computing Ltd?

Critical Mission Computing Ltd. redesigned the original Furnishings Studio website about 5 years ago. They did the job well, upgraded it where necessary and added more to the description of the company, keeping information on past projects with illustrations and adding more pages to the website. They also managed to keep everything user friendly and easy for viewers.

What were your goals for this project?

We wanted to update the website, increase the traffic whilst at the same time not be too eager to overload the working process as every project is bespoke and needs individual attention.

SOLUTION

How did you select this vendor?

We found the proprietor of Critical Mission Computing was and still is a member of the same networking group as Furnishings Studio

Describe the project in detail.

The project meant going through what was already on the website, adding or eliminating to comply with today's modern ideas and needs. Going through images from past projects, adding new ones, adding a consultancy page, adding a guidance video and last but not least a news letter space which Semaphore PR are very good at producing. This is an ongoing project which is continued to keep the Furnishings Studio website fresh and up to date.

What was the team composition?

Outside the Critical Mission Computing team itself, we were 3 people: Josie Foster from furnishings Studio Alka Bagga from Critical Mission Computing Emma Pyott from Semaphore PR

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

New clients keep contacting Furnishings Studio through the website contact system. It is a small regular flow which suits well. Also it provides an easy reference board for ongoing and existing clients when explanations, comparisons or referals to projects are necessary.

How effective was the workflow between your team and theirs?

Very effictive

What did you find most impressive about this company?

The speed at which things can be done was impressive.

Are there any areas for improvement?

There is always room for improvement in everything we do.

BACKGROUND

Please describe your company and your position there.

I am the MD of a Recruitment Company (Kings) working within Business Services. We have significant high value clients who want the very best service. They can be demanding but also fun if you get it right!

Our areas of expertise are in supplying skilled staff throughout the UK and Europe, working within Digital Document Creation and IT Management in addition to a range of business related and facilities services. In addition Kings have a Consultancy Division that goes into our Clients and analyses their processes and how they can improve the functionality of their businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Critical Mission Computing Ltd?

Kings have worked with Alka at Critical Mission for over 20 years. She first came on board when we moved from a 'very' manual system which included some basic excel data spreadsheets. Critical Mission provided the answers to two major areas of our business which included: The Kings Database Application - Our Primary concern and Website support

What were your goals for this project?

The goals given to Critical Mission included streamlining our processes and to automate as many functions as possible. We had a great deal of manual duplication of tasks going on and many problems to address. In particular we 'man-handled' data too many times.

Critical Mission were able to provide a bespoke system to Kings. We had already 'gone' out to the market and nothing outside could provide the appropriate answers to our problems, hence the reason we called in Critical Mission.

SOLUTION

How did you select this vendor?

Critical Mission were directly recommended to Kings by our IT supplier. This was after Kings had spent many hours sitting through demonstrations of software applications that simply did not fit the solution that Kings were seeking.

Describe the project and the services they provided in detail.

The primary project required by Kings was the Database Application. Kings are unique and so we needed a unique solution. Critical Mission 'listened' to our needs and took the time to 'understand' what Kings do and where we were heading.

By taking the time with us we were able to go on the transitional journey together, moving from an archaic system to what we believe was a state of the art system, we worked very closely to ensure the 'fit' was perfect.

We were able to build a personalised database and functioning application to 'link' all areas of our business, from supplying temporary and permanent or contract staff to our clients to logging data for legal purposes, monitoring customer relationship activities, right through to managing staff performance

What was the team composition?

Alka was the head of the team and we were fortunate in that we could have the 'one point of contact' which Kings found hugely beneficial. However we did also work 'on-line' with her team who provided regular updates.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Wow - where do we start ! As a recruitment business Kings are hugely regulated. There have been many changes in the industry that require Kings to provide an abundance of benefits including holidays, parity of terms and conditions, equal pay etc. In additional Kings have to check and verify all employees that are supplied to our Clients to ensure legal status to work etc.

Bringing in Critical Mission has been a real benefit, it has automated so much of the day to day cumbersome processes that Kings are required to perform and helps with our reporting back to our Clients and Government bodies.

How was project management arranged and how effective was it?

From initial meetings and discussions Alka went on to write a very significant proposal document which set out the work and the time line for delivery. This document was absolutely crucial and it became the primary source of control of the work flow. By compiling the initial document to such a finite degree with incredible detail it became a real working project that progressed naturally.

Alka kept regular contact with Kings and the Ops Team and timings and meetings were strictly adhered to which was very refreshing indeed. It was simply a pleasure working with Critical Mission, and rather exciting too - seeing your 'database baby' come to life.

What did you find most impressive about this company?

Their desire to work closely with and get to know our team was very impressive. They demonstrated that nothing was impossible and they were able to make or add to the database application at any time.

Are there any areas for improvement?

Area for improvement - this is a tricky one, probably in honesty no. Kings did a little while ago try an alternative supplier on a small project (as they were cheaper) however it proved a disaster, the project over ran and did not deliver to the brief supplied!

BACKGROUND

Please describe your company and your position there.

I am a clinical hypnotherapist who specialises in working with children and an acclaimed author on this subject. I also give training webinars on how to work with children. In addition I have created a series of self help audios for different age groups to help with a variety problems such as stress, anxiety, fears, sleep problems which we sell on line

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Critical Mission Computing Ltd?

To create a new woo commerce website to publicise my individual therapy work and gain more private clients . To sell our products ie downloading audios, buying books and teaching webinars.

What were your goals for this project?

To create a website that looked professional and yet caring, given the nature of my therapy work. Also to create a woo commerce platform for selling our products in a smooth and satisfactory way and to increase our sales in different countries

SOLUTION

How did you select this vendor?

I met Alka at a networking group and learned a lot about what she and her team produced. I looked at her work for other people and then approached her to discuss our particular needs.

Describe the project and the services they provided in detail.

Initially we had two or three other sites and we had discussions about how these could be successfully integrated into one site in an organised, manageable and attractive site. Alka came up with a bespoke Wordpress design and developed it to our individual needs. This included Photoshop design with advanced interactive and dynamic features. They created banners designed to draw attention to the different services we offered. This includes individual therapy, professional paediatric training webinars, therapeutic audios for sale. We had regular meetings so thoughts and updates could be shared

What was the team composition?

Alka headed the team and we had all our many meetings with her. She instructed her team and they carried out the work accordingly. The team was led by a very enthusiastic, skilful and helpful young man One of the many positive things about ALka is her ability to understand the kind of atmosphere we wanted to convey on our site and at the same time to ensure that the team carried out the technical side of things in a very precise manner.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Increased number of private clients and sales People very often comment on the fact that the site is easy to follow and has a good professional atmosphere and that they like my site.

How was project management arranged and how effective was it?

Alka, my husband and I had many meetings and telephone conversations and we jointly made decisions. Alka conveyed these decisions to her team and oversaw their work throughout. It was a very smooth system

What did you find most impressive about this company?

It was a very personal service yet also very professional. Deadlines were kept to by CMS and they were also able to accommodate my 'changes of mind' from time to time with apparently no frustration! We worked very well together despite our very different lines of work. We always felt that everybody at CMS was interested in us and wanted to create something that we would be happy with ... which we were!

Are there any areas for improvement?

Can't think of any off hand!

BACKGROUND

Please describe your company and your position there.

I am Director with 3T (Triumph Through Training Pvt Ltd) which is a training provider for soft skills and behavioural competencies across India, and in UK now

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Critical Mission Computing Ltd?

Website Development

What were your goals for this project?

Clear, professional content, and ease of use

SOLUTION

How did you select this vendor?

Got to know from one of our clients for whom we were training; they were quite satisfied with the services of CMC and so recommended that we too can use and see

Describe the project in detail.

Our website had to be developed to provide details under heads like Our Team, our Services, Gallery, etc; we later added the corporate film as well

What was the team composition?

They were 8-10 people who worked on different aspects, although we only coordinated with 2 main people

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They took the specifications from us in great detail, and hence the choices they presented us with were quite relevant and we were able to decide fast. The result was that besides a few changes (which came to our mind later). We got what we wanted and the website was appreciated by one and all.

How effective was the workflow between your team and theirs?

Very effective. They are quite professional in their approach, and once we provide the inputs, they also give rapid response--which we value a lot

What did you find most impressive about this company?

Their professional approach from beginning till end; additionally, they had updated knowledge and hence provided us alternatives

Are there any areas for improvement?

Maybe they should expand their scope of operations

BACKGROUND

Please describe your company and your position there.

Semaphore PR provides PR and marketing services to SMEs in London and the South East of England. I am the owner and managing director of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Critical Mission Computing Ltd?

I hired Critical Mission Computing to develop a new company website. My existing site was very old and not suitable for viewing on mobile phones. I also didn't feel that it accurately reflected Semaphore PR in 2018.

What were your goals for this project?

The goal was to develop a website that accurately reflected the personality, expertise, and brand identity of Semaphore PR. The site needed to feature a responsive design that professionally worked across all platforms and devices. A more professional and up-to-date site would enable Semaphore PR to market to larger and more established firms.

SOLUTION

How did you select this vendor?

Having worked with several web developers on clients' websites, I had long been impressed with Critical Mission Computing's easy to understand, plain-English approach and provision of ongoing support. I did compare costs with other local firms and found Critical Mission Computing to be competitive.

Describe the project and the services they provided in detail.

Alka from Critical Mission Computing listened carefully to my vision for the Semaphore PR website. She then provided a comprehensive and easy-to-understand specification detailing exactly what would be included in the project, how it would be delivered, and when. I was provided with visual representations of how the site would look and was able to input to the development as it proceeded.

What was the team composition?

Alka was my primary point of contact, but she has a highly skilled team of designers, developers, and testers who worked on my project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Upon its completion, I was able to use social media to point people to the various pages of my new site. This enabled me to showcase Semaphore PR's skills in a way not previously possible. I have received overwhelmingly positive feedback from clients and potential clients about the site. I have also had people reference things they have read on the site, which gives me an instant connection with them, even when we haven't met.

Since I've had the website as part of my marketing arsenal I've been successful in securing work from larger companies than I had previously worked with.

How was project management arranged and how effective was it?

The initial specification was detailed and specific in relation to timescales—all of which were met. Communication was managed via email and phone, and I felt comfortable that I understood the status of the project at all times.

What did you find most impressive about this company?

I felt that Critical Mission Computing was very strong in all fields: communications, technical expertise, customer service, price, and delivery.

Are there any areas for improvement?

I was extremely pleased with all aspects of this project.