Critical Mission Computing Ltd

BACKGROUND

Please describe your company and position.

I am the CEO of Charmel Legal Ltd

Describe what your company does in a single sentence.

Wills, Trusts and Powers of Attorney

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Critical Mission Computing Ltd to accomplish?

• I engaged Critical Mission Computing after being dissatisfied with work carried out by a previous team on my website. I wanted a professional, polished look with a design that was user-friendly and fully responsive across all devices.
• It was also important for my website to have strong online visibility, improve its local search presence, and be easily found on Google.
• Additionally, I wanted my logo refreshed to achieve a more modern and professional appearance.

SOLUTION

How did you find Critical Mission Computing Ltd?

Networking

Why did you select Critical Mission Computing Ltd over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Critical Mission Computing Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with Critical Mission Computing was a seamless and rewarding experience. From the very first consultation, Alka took the time to understand my business, services, and goals.

They redesigned my website to be modern, professional, fully responsive, and user-friendly—perfectly reflecting my brand. My logo was refreshed for a more polished look, and their expert SEO work, including integration with Google My Business, boosted my search visibility.

The addition of an intuitive analytics dashboard now gives me real-time insights to guide my marketing decisions. The results have far exceeded my expectations, and my online presence has never been stronger.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results of the project were outstanding and exceeded my expectations. The new website designed by Critical Mission Computing was modern, professional, and visually appealing, perfectly capturing the essence of my service-based business. Their attention to detail and understanding of my brand significantly boosted my credibility with potential clients.

Their expertise in comprehensive on-page SEO optimisation meant my website quickly began ranking on Google for relevant searches, resulting in higher visibility, more inquiries, and better-quality leads.

They also implemented a clear, well-structured FAQ section that answered common questions upfront, reducing repetitive inquiries and building trust with visitors. Strategic placement of easy-to-use Call to Action (CTA) forms on every page made it effortless for users to get in touch, increasing engagement and conversion rates.

Critical Mission Computing was responsive, knowledgeable, and easy to work with throughout the process. The improvements have not only enhanced the user experience but have also driven measurable growth in website traffic and client inquiries. I would highly recommend their services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Alka and her team at Critical Mission Computing was a smooth and professional experience. Alka was my main point of contact throughout the project, and she kept me consistently informed at every stage. Her communication was clear, timely, and proactive, which gave me full confidence in the process.

One aspect I particularly appreciated was the transparency. I was provided with a staging link during development, which allowed me to monitor progress in real time and see how each phase was coming together.

Their agile project management approach was very effective. Feedback and suggestions I provided were taken on board quickly and implemented without delay. This flexibility ensured the final product aligned perfectly with my expectations.

The project was delivered on time and met a high standard of quality. Overall, their professionalism, responsiveness, and organised approach made the entire experience stress-free and efficient.

What was your primary form of communication with Critical Mission Computing Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly sets Critical Mission Computing apart is their rare combination of absolute professionalism, personal care, and genuine dedication from start to finish. Alka, my single point of contact, ensured seamless communication with daily updates that kept me fully informed and engaged throughout the project.

Behind the scenes, the team worked with focus and commitment, while Alka’s approachable, friendly manner made the entire process smooth and enjoyable. Their guidance was thoughtful and consistent, and their positive attitude turned what could have been a stressful project into a collaborative, rewarding experience.

I was especially impressed by their proactive suggestions to enhance the project—clear proof that they genuinely care about delivering the best possible outcome. What made the experience truly unique was how they made me feel like their most important client: they listened carefully, understood my needs, and paid close attention to every detail.

It’s rare to find a company that combines expertise, responsiveness, and a client-first approach so seamlessly. Critical Mission Computing doesn’t just deliver excellent results—they make you feel valued every step of the way.

Are there any areas for improvement or something Critical Mission Computing Ltd could have done differently?

I genuinely can’t think of anything Critical Mission Computing Ltd. could have done differently. They were outstanding from start to finish, going above and beyond my expectations. Their attention to detail, transparent communication, and dedication to delivering exceptional quality left nothing to improve, truly a five-star experience.

BACKGROUND

Please describe your company and position.

I am the Owner of Anna Caterina Florio

Describe what your company does in a single sentence.

I'm an emotional well-being coach for men going through divorce or separation AND for women who want to rebuild their lives after a narcissistic relationship. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Critical Mission Computing Ltd to accomplish?

• Structure my website
• SEO + content
• Activate links, pop up boxes etc

SOLUTION

How did you find Critical Mission Computing Ltd?

networking

Why did you select Critical Mission Computing Ltd over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Critical Mission Computing Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work carried out by Critical Mission Computing was comprehensive and well-structured from start to finish. It began with an in-depth consultation where the team took the time to understand my business, the services I offer, and my specific goals for the website.

Following this, they performed a thorough analysis through a detailed research and discovery process to identify the most relevant keywords aligned with my industry and services. This keyword research laid a strong foundation for both SEO and content strategy.

One of the key deliverables was the design and development of a new website that is not only professional in appearance but also fully responsive and user-friendly across all devices. The site was tailored to reflect my brand and improve the user experience.

As part of the full on-page SEO optimisation, they also integrated the selected keywords with my Google My Business (GMB) profile, helping to boost my search visibility.

Another important deliverable was the setup of an online analytics and search console dashboard. This dashboard is intuitive, accessible, and provides real-time insights into website traffic and performance, empowering me to make informed marketing decisions.

Overall, the scope of work was extensive and the final outcome exceeded my expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results from the project were clear and impactful. First and foremost, the new website delivered by Critical Mission Computing looked highly professional and accurately reflected the nature of my service-based business, which significantly boosted my credibility with potential clients.

Thanks to the comprehensive on-page SEO optimisation, my website began appearing on Google when users searched for services related to mine. This increase in visibility directly led to more inquiries and improved lead quality.

Including a well-structured FAQ section proved to be extremely effective, as it addressed common questions and reduced the number of repetitive inquiries, allowing potential clients to feel more informed before reaching out.

Additionally, the placement of clear and accessible Call to Action (CTA) forms on every page made it easy for users to contact me without having to search through the site, improving user engagement and conversion rates.

Overall, the improvements not only enhanced the user experience but also led to measurable growth in both website traffic and client inquiries.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Alka and her team at Critical Mission Computing was a smooth and professional experience. Alka was my main point of contact throughout the project, and she kept me consistently informed at every stage. Her communication was clear, timely, and proactive, which gave me full confidence in the process.

One aspect I particularly appreciated was the transparency. I was provided with a staging link during development, which allowed me to monitor progress in real time and see how each phase was coming together.

Their agile project management approach was very effective. Feedback and suggestions I provided were taken on board quickly and implemented without delay. This flexibility ensured the final product aligned perfectly with my expectations.

The project was delivered on time and met a high standard of quality. Overall, their professionalism, responsiveness, and organised approach made the entire experience stress-free and efficient.

What was your primary form of communication with Critical Mission Computing Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most to me about Critical Mission Computing was their absolute professionalism and dedication to the project from start to finish. Alka, who was my single point of contact, ensured seamless communication by providing daily email updates, which kept me informed and involved throughout the process.

Behind the scenes, the entire team worked with commitment and focus, while Alka remained the friendly and approachable face of the project. They offered constant guidance and support, always with a positive attitude, making the experience both smooth and enjoyable.

I was especially impressed by their thoughtful suggestions to improve various aspects of the project, showing they genuinely cared about delivering the best possible result. What made it truly unique was the way they made me feel like the most important client, listening carefully, understanding my needs, and paying close attention to every detail.

I have no doubt that every client feels equally valued when working with Alka. The combination of professionalism, personal care, and collaborative spirit is truly exceptional.

Are there any areas for improvement or something Critical Mission Computing Ltd could have done differently?

Honestly, I can’t think of a single thing Critical Mission Computing Ltd. could have done differently. They were absolutely fabulous throughout the entire project and went above and beyond my expectations. Their attention to detail, clear communication, and commitment to delivering high-quality work left nothing to be improved.

BACKGROUND

Please describe your company and position.

I am the Chair of Trustees of The EHE Rare Cancer Charity

Describe what your company does in a single sentence.

The EHE Rare Cancer Charity (EHERCC) is a charitable organisation dedicated to fighting epithelioid haemangioendothelioma (EHE), one of the words rarest cancers, and is run entirely by volunteers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Critical Mission Computing Ltd to accomplish?

• To raise funds to allow us to drive critical research into this deadly disease.
• To promote, drive and deliver research into EHE.
• To support EHE patients and advocate for greater awareness and engagement with EHE and rare sarcomas in general.

SOLUTION

How did you find Critical Mission Computing Ltd?

Referral

Why did you select Critical Mission Computing Ltd over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned
• Constructive and attentive

How many teammates from Critical Mission Computing Ltd were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Following our initial approach, CMC provided a preliminary quotation for the design, building and hosting of a new website for the charity. 
2. To discuss and update EHERCC on latest software systems for website design and provided examples of the different templates. This involved a detailed review of our previous site, detailed discussion of what we were seeking to achieve from the new website, and an excellent open and constructive explanation of all alternatives. Once completed CMC provided an updated and detailed cost estimate. This was broken down into multiple components so that we could analyse and manage costs and payment schedules. 
3. Having selected the design and accepted their quote, the main job of proving all input materials and designing and finalising all content took place. CMC use an excellent multi-party living document feedback system allowing real time review and commentary, with continuous to-do lists for all parties. This worked extremely well, with CMC accommodating our changes as we progressed. We also received excellent advice from the CMC team on any issues of content, layout and visual impact. CMC were also very clear concerning what could be done and any additional costs that would be incurred. 
4. In the later stages, we changed our original decision and decided to go ahead with adding a Blog and Library section with automated page turning. CMC did all of this seamlessly with excellent results. 
5. CMC were able to manage the addition of other services such as JustGiving fundraising, Mailchimp email and newsletter subscription, Google My Business and Analytics, and website optimisation/SEO. 
6. CMC are providing ongoing hosting of the website and site maintenance and operations. All of the above were provided on time, at costs, and with enthusiasm and support. We could not be more delighted with the product we have. Fantastic job.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had real time progress monitoring through CMC's feedback documentation, real time review of the actual new website through a review link to the site prior to going live, and went live with the new website on schedule

Describe their project management. Did they deliver items on time? How did they respond to your needs?

My contact was with Alka Bagga. She interfaced with the CMC team. This worked seamlessly with a fast response to all issues. Working with overseas locations also allowed a lot of progress in different time zones making the delivery process super efficient as far as I was concerned. All our requests were positively received with 90% actioned and delivered. 
Those that were not were due to the idea being technically unavailable or too costly for us to adopt. CMC were aware of our focus on costs as a charity and were therefore always prompt in pointing out costs implications of new ideas, and ensuring we wanted to progress with them. This was super helpful.

What was your primary form of communication with Critical Mission Computing Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Just that they were so helpful and accommodating. They were never annoyed if we did not adopt an idea, and always keen to find the solution we wanted. The partnership was collaborative, positive, and very enjoyable.

Are there any areas for improvement or something Critical Mission Computing Ltd could have done differently?

In reality no. I even liked the fact that Alka chased me when they needed something and I was late delivering. At the end of the day, that was why the product was delivered on time.

BACKGROUND

Please describe your company and position.

I am the Directors of Bells Accountants

Describe what your company does in a single sentence.

We provide accountancy services and consultancy to small to medium sized owner managed businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Critical Mission Computing Ltd to accomplish?

• Build a website for my personal brand
• Optimise the website
• Connect the website with GMB

SOLUTION

How did you find Critical Mission Computing Ltd?

Referral

Why did you select Critical Mission Computing Ltd over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Critical Mission Computing Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I engaged with CMC as a business that has an excellent reputation for building websites. I wanted a well designed, easy to use website that laid out my services clearly. I also wanted to ensure that it would get found by my ideal clients and that it was linked to google to ensure that clients could leave reviews.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My website was delivered on time and on budget. It looks fantastic and demonstrates my services offering even more clearly than I could have envisioned. I already have started getting traffic to the site and my rankings are improving weekly. Alka and her team were a pleasure to work with and made the process very easy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CMC were extremely responsive.I changed my mind a few times about the nature of some of my content and nothing was too much trouble. Their processes were easy to follow and they were always communicating and updating me on the progress of the project and when they needed my input.

What was your primary form of communication with Critical Mission Computing Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The personal service. They took time to get to know me and understand exactly what I was trying to achieve which meant that the suggestions and advice they gave were very relevant and helpful.

Are there any areas for improvement or something Critical Mission Computing Ltd could have done differently?

No. Everything was perfect.

BACKGROUND

Please describe your company and position.

I am the Owner of The Sunflower Centre

Describe what your company does in a single sentence.

We offer a wide range of complementary healthcare services including osteopathy, massage therapy, acupuncture, psychotherapy, yoga and pilates to South East London.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Critical Mission Computing Ltd to accomplish?

• Update the website platform from the redundant Modx to Wordpress
• Enhanced SEO functioning
• Improved ongoing maintenance of our website

SOLUTION

How did you find Critical Mission Computing Ltd?

Referral

Why did you select Critical Mission Computing Ltd over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Critical Mission Computing Ltd were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The website is relatively large with many links. We needed to have a new platform built that would increase traffic towards our website. We needed someone who would understand our product and our vibe in order to maintain and develop our outward facing presence. We were looking for a sense of care along with professionalism and knowledge. The website needed many more keywords than had been identified by our previous designer, this process was worked on smoothly. 
The new sections with testimonials and blog posts demanded input from us. These sections work particularly well and offer a way of continually updating content. We needed a customised booking system, we now have something that works well for the business. We needed to spotlight osteopathy as a core therapy that we offer, this was achieved and helped by shifting to the Wordpress platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Enhanced website with SEO features and functionality. Needed SEO functionality in order to be found on the search engines. We now have a user-friendly and responsive website that's connected to a booking system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Critical Mission Computing spent valuable time with us in person at the project's frontend to ascertain what we wanted and needed for our new website. The site map was drawn up and fully discussed with amendments until we were satisfied — every alteration that we requested was met with support, the workflow was clear, and we felt truly involved throughout.

What was your primary form of communication with Critical Mission Computing Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their genuine enthusiasm for the work, the team's sole focus on our project, and responsiveness towards the details we requested.

Are there any areas for improvement or something Critical Mission Computing Ltd could have done differently?

None that I can see, Alka Bagga and her team fulfilled the brief over and above what we'd hoped for.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Triumph through Training Pvt. Ltd.

Describe what your company does in a single sentence.

Triumph through Training Pvt. Ltd. (3T) is a dynamic company that specializes in providing high-quality Learning and Development initiatives, especially training programs to individuals, teams, and organizations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Critical Mission Computing Ltd to accomplish?

• Re-Designing the website
• Making it look professional
• Website Development

SOLUTION

How did you find Critical Mission Computing Ltd?

Our previous website was made through them

Why did you select Critical Mission Computing Ltd over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Critical Mission Computing Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Discussing the Requirements: CMC team began by thoroughly understanding our business goals and requirements. Their approach to gathering requirements was highly systematic.
2. Design and Mockups: They presented a series of design mockups that clearly depicted the new website's look and feel. These designs were both visually appealing and user-friendly.
3. Development: The development phase included building the website to be fully responsive, ensuring it functions seamlessly on all devices.
4. Custom CMS: They implemented a custom content management system (CMS) that allows our team to easily update and manage the website's content.
5. SEO Optimization: The CMC team conducted SEO optimization to improve our search engine rankings. Our website's visibility has significantly increased since the launch.
6. Cross-Browser Compatibility: The website was tested rigorously to ensure it worked flawlessly across various web browsers and is mobile and tab friendly too.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Visually stunning website design mockups
• Fully functional and responsive website
• Custom CMS for easy content management 
• Improved search engine rankings due to SEO optimization
• Cross-browser compatible website
• Enhanced website security

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was completed within the agreed-upon timeline, and each phase of the project was well-defined with clear milestones.

What was your primary form of communication with Critical Mission Computing Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Throughout the project, communication with Ms. Alka from CMC was exceptional. Their team was highly responsive and addressed any concerns promptly. I couldn't be more satisfied with the level of professionalism and expertise they brought to our project.

Are there any areas for improvement or something Critical Mission Computing Ltd could have done differently?

None to report; the project exceeded our expectations.

BACKGROUND

Please describe your company and your position there.

I am the CEO and Founder of a company called Pixoomer.com. We are an online photo diary.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Critical Mission Computing Ltd, and what were your goals?

I wanted to develop a mobile app for potential new customers to access new features from their phones. I noticed that there was no significant increase over 2 years to the website, I wanted to increase our traffic and visibility through a mobile app.

SOLUTION

How did you select this vendor and what were the deciding factors?

After searching and interviewing half a dozed app developers, CMC were the last company I interviewed but they came recommended to me by my business coach.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a number of initial meetings to discuss my goals and objectives. The main objective was to understand this unique idea and had to be delivered on both platforms IOS and Android. After the initial meeting within 2 weeks I received wireframes, according to every detail I had provided. I was advised to use react native as a platform for both and was impressed that it could be delivered within budget.

How many resources from the vendor's team worked with you, and what were their positions?

I was liaising and working with the Director of CMC Alka most of the time, and often engaged with 2-3 developers and a designer as and when required.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I have just recently launched the app and seeing daily downloads, I am seeing more traffic being driven to the website.

Describe their project management style, including communication tools and timeliness.

Initially we had all meetings via Zoom which then ended up being phone calls followed up by emails. Everything was delivered on time and I received ample warning if a deadline was not going to be met.

What did you find most impressive or unique about this company?

Their mobile app development skills blew me away. They knew everything about UX and execution. This was my first mobile app, but they went the extra mile to help me understand the process and technologies.

Are there any areas for improvement or something they could have done differently?

Currently I have no improvements to add.

BACKGROUND

Please describe your company and your position there.

I am a researcher and doctor. I specialise in looking after sick and preterm babies in intensive care. My ambition is to improve the longterm health and wellbeing of all babies born sick or preterm through neonatal interventions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Critical Mission Computing Ltd, and what were your goals?

I have been awarded a 5-year fellowship by the National Institute for Health Research. I wanted to create a website for my research that will help recruit patients and patients to get involved. I wanted to be able to let as many people know about our work, and also share any information through accessible means. I find university websites sometimes not as agile without as much control

SOLUTION

How did you select Critical Mission Computing Ltd and what were the deciding factors?

Highly recommended from the local community facebook page. Many individuals recommended Alka, the director specifically when I put a query out asking for recommendations.

The reason I chose the company, was because of the comments about Alka being friendly, a delight to work with, and going above and beyond. They were all happy with the websites- and they all looked great.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Alka was very good and took me through the steps and we made progress every day. I had a deadline! The first step was to choose the wordpress template and she guided me through a few examples after hearing what I needed. We chose one very easily out of 3.

I then had to decide how many 'pages' there were and write the sections. It was good Alka made me think ahead, so even if we didnt have content, she was able to hide any future areas. The key deliverables was the deadline in 2 weeks, and enabling parents and patients to sign up.

I needed a new email account and mail chimp to build a contact database. Alka was familiar with all this, and has a good tech team behind her. I needed the contacts divided into categories for ease of mailing list and she helped add certain plug ins to make that happen.

How many people from the vendor's team worked with you, and what were their positions?

I worked only with Alka, but I know she has a team who help her deliver all the tech. She communicates very closely with them, and all requests for changes were made within 24 hours.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Extremely happy with the end product, especially within the timelines. I needed a way to get contact details and have parents /patients sign up and build a mailing list. There were some glitches in the beginning but Alka worked very hard -many hours - to make sure I got exactly what I needed.

Sometimes it was my fault for not explaining myself, as I guess I didnt understand the nuances of the systems. But Alka was always very patient, and very professional and supportive, teaching me how to do things!

Thank you Alka! The website is fantastic and I have already built a database of almost 300 patients/parents all under different categories for ease of contacting them. I also love the magazine style for reading the papers and leaflets. Again, suggested by Alka

Describe their project management style, including communication tools and timelines.

Alka is an excellent communicator and extremely friendly and enjoyable to work with. I cannot recommend her highly enough. She is conscientious and is very responsive to all comments and queries.

There is not a single request I have made that has not been met. She goes above and beyond. She is also extremely organised, so I felt everything was in control. She has clearly done this many times and is very experienced!

I also like her creativity , and willing to go a step beyond to make my product even better than what I thought I wanted! Example the logo she improved upon, and the change in colour of the logo through different screens is a very cool feature!

What did you find most impressive or unique about this company?

From the beginning to end, Alka has been so attentive to detail. She makes you feel you are the only client she has! She prioritised my project as she knew i had a deadline, and was also very empathetic and interested in the research subject. So the comms was second to none.

I could not have asked for a more hardworking, responsive web designer The tech was also great. I have videos and written documents to how to manage and edit my website. These are all bespoke for my website.

It is amazing and so user friendly! Everything is so professional and organised. Alka is also very responsive to any questions I have. I never feel alone! She's so supportive. And I love the website! It looks very professional

Are there any areas for improvement or something they could have done differently?

No, not really. If I was to be very picky, I would say perhaps probe the customer more about how they will use the sign ups. Do they need categorising - because we didnt do this initially, we had to manually categorise the first 80 signups. Alka spent hours doing this! I guess as a customer, we sometimes don't know what we want either , so largely my fault, but perhaps probe further so both can have a think and avoid more work later on We solved this by putting in a plug in, and It has worked like a dream since. Thank you again to Alka and the team at critical mission computing. An excellent team to work with.

BACKGROUND

Please describe your company and your position there.

I am the founder and producer of a video production company called Geppetto Pictures. We produce a variety of motion picture content such as short films, music videos, promotional videos and event videography. We are a small-team start-up company based in London with hope to expand in the near future.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Critical Mission Computing Ltd, and what were your goals?

Our business depends on clients trusting and hiring us for our services and it is for this reason I contacted Critical Mission Computing. I needed to create a professional website and image for my company to compete with bigger video production companies. To show that we do have the same resources and capability to give them a great project. Being a start-up company with certainly not nearly as many projects in our belt as our competitors it was a challenge to highlight and portray the absolute best from our company with our limited content.

Despite this, Alka found clever solutions and alternatives which has now made my website look full and complete! My goal was to have a website formed that appeals to the mass. So, whether my clients are male or female, old or young, my services should appeal to them all. CMC designed a site that is very easy to navigate around and articulately describes myself, my company and the services we provide. I want people to recognise our skill and experience but also consider us as a friendly, approachable and humble team.

SOLUTION

How did you select Critical Mission Computing Ltd and what were the deciding factors?

I searched for ‘website design companies’ and found Critical Mission Computing on Google. They were highly rated for their services and I visited their website to look at the portfolio. I found the portfolio very impressive. They have worked around different sectors and all their work looked professional and appealing.

I also went through the reviews on Clutch, Google and Facebook left by their clients. All of the above made it easier for me to choose Critical Mission Computing for my project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

My project was to design and develop my website to showcase a variety of motion picture content such as short films, music videos, promotional videos, and event videography. They made the entire process look simple and effortless.

They helped me with finding the domain name I had in mind, suggested, and helped in choosing an appropriate WordPress theme to suit my business model. The entire design, development, testing, and deploying the website to a hosting server was taken care of. My email server and domain emails were created along with setting them on my desktop and smartphone.

They also created my Google Business page and helped with Google Analytics. I now have a user-friendly dashboard where all the stats are automatically reflected without me having to go to different options on Google.

How many people from the vendor's team worked with you, and what were their positions?

Alka was my direct contact from start to finish. As per the requirement of my project, she put together a team. The entire team was highly skilled and experienced with great communication between them. There was a designer for UI, two highly experienced developers, QA tester, a technician and a project manager.

Apart from Alka, my project team comprised of highly skilled and experienced oject manager, a designer, a developer a tester (to perform the testing of control) and a techniciann to make the website go live and set my emails.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Critical Mission Computing was simply fabulous. It’s just been a fortnight since my site went live and I have already received few enquiries through it and I am already booked with clients for the next couple of months! I would simply share my website with people I considered as potential clients and the website would completely speak for itself.

Clients have immediately replied applauding the website and selecting one of my highlighted packages. This was something I had never expected. I believe its rare for someone to compliment a website’s design, as websites are now such an ordinary part of one's life. However, with the website CMC had made for me I have received praise by multiple clients! They helped and guided me right from the beginning to completion.

Describe their project management style, including communication tools and timelines.

With the help of her team, Alka project managed my entire project from start to finish. I discussed my requirements and vision for the company with Alka and the team reverted with a High Level Specification (HLS) which had detailed all of my requirements and mentioned all the different stages and layouts. The workflow was sytematic with milestones for different sections and stages.

Each day, I was given an update on all the progress that was made and before any decission was made my opinion was always considereed. I was also sent a staging-link to review the project at multiple stages. All my feedback was noted and taken care of in parallel and once we went live, Alka took the time and effort to re-check the site throughlly for responsive side as well as for all the connecting links to ensure all was running smoothly.

What did you find most impressive or unique about this company?

I was quite impressed as per the management of the entire project, attention to details, very impressive quality control and deliverd before my expectant time. Their post-live support is equally commendable. Most companies would simply complete the project as per a clients requirements and move on. CMC continued to check up on me and ask if there was anything more they could do.

Are there any areas for improvement or something they could have done differently?

I cannot think of anything CMC could have done better, everything was completed to my liking.

BACKGROUND

Please describe your company and your position there.

I am one of seven trustees of a charity The Akamba Aid Fund a small independent UK charity based in South Somerset. It was founded in 2000 with the specific objectives of relieving poverty, sickness and distress, coupled with the advancement of education in the Kyuso Sub-County, Eastern Province, of Kenya.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Critical Mission Computing Ltd?

To provide an updated website and new email accounts.

What were your goals for this project?

As a charity we wanted to up date our profile and be more accessible to possible new sponsors and donors. The charity previously had a website that was out of date, it was particularly difficult to make any changes and unresponsive in search engines.

We wanted a new design with a website that was pleasing to the eye but was embracing new technology, creating a good look and feel. We wanted it to be innovate, user friendly and responsive (with seamless linking between pages) on all handheld devices, including iPad, notebooks and mobile phones.

We particularly wanted a website that we could mange ourselves using a straightforward content management system and include a gallery for videos and images to enhance the website.

SOLUTION

How did you select this vendor?

Alka and her team at CMC had previously designed a website for my daughter’s company. The initial help and support for the design and set up was excellent and I knew how much on going support Alka and her team continue to provide in order to keep the website current and responsive to developing needs.

Describe the project and the services they provided in detail.

Using our previous website as a starting point we discussed with Alka what our vision was for a new website. Alka took the time to look at our old website and understand more about our charity.

Following our brief we received a well documented ‘High level' specification from CMC detailing all website features, sections, costs as per our requirements. A list of suggested keywords followed, which we would require, to enable people to find us through a search engine and the choice of a number of suitable ‘word-press templates' to choose from.

A page by page template enabled us to bring together all our information, with guidance on keeping style and layout consistent on each page giving a great look and feel to the website. Regular updates were given at all stages of the project.

What was the team composition?

My key contact through out the process was Alka, with the backing of a very efficient team comprising of Project Manager, Designer, Developer, tester and technician.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Time spent on researching and developing the list of keywords, and using these through the 'on page ranking' will help visitors find our website more easily.

A more responsive website should lead to more sponsors and enquiries through our website 'Google Analytics' and 'Google my Business' were both set up allowing us to see the footfall on the website, which will help us to to develop the most appropriate areas of our website to benefit the charity.

How was project management arranged and how effective was it?

This was very efficient with Alka as the main contact, heading up a very efficient team who worked seamlessly together. We were kept constantly updated by email. Any queries were answered very promptly.

Project manager - handled the day to day progress and regularly reported back to Alka.

Designer - worked on and customised certain pages of the website using the latest version of HTML and CSS.

Developer - very experienced and with in depth knowledge of Word press, PHP, java-script, Bootstrap and MySQL.

Tester - the entire project was tested in detail prior to going live and we were able to review on the staging server.

Technician - went live with the website once all trustees were happy.

We also had emails set up on CMC server for all trustees, We were all sent a step by step configuration and a video link helping us to set up our emails. This was particularly helpful. Where problems arose Alka and the team went out of there way to resolve any issues as soon as possible.

What did you find most impressive about this company?

From our first contact with Alka the process was very straight forward with advice and assistance readily available at all stages of the project. Alka gave us advise on setting out our information, along with how we could improve and enhance the information on our website to attract more footfall.

We were very impressed with timescales and delivery of the whole project. Alka was always very approachable and professional. Always ready to explain anything we did not understand. Any queries were responded to promptly. CMC is continuing to provide excellent support ongoing with the live website.

Are there any areas for improvement?

None that I can think of.